Support Rack Mount Instructions Before You Begin

Support Rack Mount Instructions Before You Begin
ENTERPRISE SCANNER APPLIANCE
QUICK START GUIDE
Before You Begin
Support
You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Please review your Starter Kit package
contents before you begin. The Scanner Appliance includes a user interface
for configuration and management. Users may choose to use the LCD display
and keypad or the optional Remote Console interface for remote access via
a VT100 terminal, such as Windows HyperTerminal.
Contact Qualys Support
At Qualys, we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively —24 hours a day, seven days a week
by telephone, e-mail, and the web.
US and Canada
1 (866) 801 6161
Europe/International
+33 (0) 1 44 17 00 41
Support e-mail
support@qualys.com
Web site
www.qualys.com/support
Understanding Messages
© QualysGuard is a registered trademark of Qualys, Inc. Qualys and the Qualys logo are trademarks of Qualys, Inc.
All other trademarks are the property of their respective owners.
Qualys, Inc.
1600 Bridge Parkway
Redwood Shores, CA 94065
T: 1 (800) 745 4355
For more information, visit: www.qualys.com
tunneling.
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
Proxy Support
During operation, the Scanner Appliance reports the following errors in the
Scanner Appliance user interface (LCD display and Remote Console).
Proxy support is available with or without authentication —
you have the IP address, netmask, default gateway, and
primary DNS.
Check Package Accessories
DHCP or Static IP
The Scanner Appliance is pre-configured with DHCP.
If you wish to configure with a static IP address, be sure
1.5 megabits per second (Mbps) to the QualysGuard
platform.
Bandwidth
Minimum recommended bandwidth connection of
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
Accessibility of Target IPs
The IP addresses for the hosts to be scanned must be
Scanner Appliance can communicate with the
QualysGuard platform.
Outbound HTTPS Access
Your Starter Kit package should contain these components:
Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
The Scanner Appliance has the following network requirements.
Review Network Requirements
instructions that will assist you with resolving errors.
Activation Code/
At startup, the Scanner Appliance failed to make a
Network Err.
connection to the QualysGuard platform and the Scanner
Appliance has not been activated yet. Please activate the
Scanner Appliance as
described in the Quick Start.
information about the appliance, including the LCD interface and appliance
configuration options. Note that Appendix B provides detailed troubleshooting
The QualysGuard Scanner Appliance User Guide provides comprehensive
If any components are missing or damaged, please contact Qualys Support.
19" rack mount bracket kit
CAT5 cable
AC power cord
User Guide
normal operation. This error can occur only after successful
completion of the Quick Start.
Communications Failure
A network communication error occurred when the
appliance tried to poll the QualysGuard platform during
use the same account to log into the QualysGuard web
application and the appliance.
Authentication Failure
Your login to the Scanner Appliance failed. Be sure to
first. Follow the instructions provided in STEP 2 of the
Quick Start.
Login Qualys-Guard
Web First
Your login to the appliance failed because you did not
complete your login to the QualysGuard web application
Proxy support.
may appear because you need to enable additional
configurations, such as a static IP address and/or
Network Error
At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform. This message
ENTERPRISE SCANNER APPLIANCE
QUICK START GUIDE
LCD interface.
Network Error
Your Starter Kit package should contain these components:
During operation, the Scanner Appliance reports the following errors in the
Check Package Accessories
Understanding Messages
www.qualys.com/support
Web site
support@qualys.com
Support e-mail
+33 (0) 1 44 17 00 41
Europe/International
1 (866) 801 6161
US and Canada
At Qualys, we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively —24 hours a day, seven days a week
by telephone, e-mail, and the web.
You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Before you begin, we recommend that you
review the sections below to become familiar with the Scanner Appliance
and its configuration options.
Contact Qualys Support
Support
Before You Begin
User Guide
AC power cord
USB-to-RS232 converter cable
for Remote Console
CAT5 cable
At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform. This message
may appear because you need to enable additional
configurations, such as a static IP address and/or
Proxy support.
Communications Failure
A network communication error occurred when the
appliance tried to poll the QualysGuard platform during
normal operation. This error can occur only after successful
completion of the Quick Start.
See the QualysGuard Scanner Appliance User Guide for information on the
available configurations options and setup steps. Appendix B provides
comprehensive information about the appliance, including detailed
troubleshooting instructions that will assist you with resolving errors.
19" rack mount bracket kit
(see Rack Mount Instructions —
to the left)
Rack Mount Instructions
If any components are missing or damaged, please contact Qualys Support.
Review Network Requirements
The Scanner Appliance has the following network requirements.
Outbound HTTPS Access
To rack mount the appliance, follow these steps:
1 With a #2 flat blade screwdriver, remove all 6 plastic screws on both sides
of the Scanner Appliance.
Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
Scanner Appliance can communicate with the
QualysGuard platform.
2
Attach the mounting brackets to the sides of the Scanner Appliance using a
#2 Philips screwdriver and 6 10-32 x 5/16" stainless steel screws.
Accessibility of Target IPs
The IP addresses for the hosts to be scanned must be
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
3
Mount the Scanner Appliance onto the rack using 4 10-32 x 3/4" rack
screws.
Bandwidth
Minimum recommended bandwidth connection of
1.5 megabits per second (Mbps) to the QualysGuard
platform.
DHCP or Static IP
The Scanner Appliance is pre-configured with DHCP.
If you wish to configure with a static IP address, be sure
you have the IP address, netmask, default gateway, and
primary DNS.
Proxy Support
Proxy support is available with or without authentication —
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
tunneling.
ENTERPRISE SCANNER APPLIANCE
Step
Step
Step
1
2
3
Connect the Scanner
Appliance to the Network
Power On the Scanner
Appliance
Setup Network Connection
1
Connect the AC power cord into the power socket.
The Scanner Appliance connects like any other computer to a switch on your
network. To setup the network connection, follow these steps:
2
Check to be sure that the amber PWR LED is lit.
3
WELCOME TO QUALYSGUARD appears in the Scanner Appliance user
interface followed by other informational messages during the boot
process which takes approximately two minutes.
1
Connect one end of the Ethernet cable to the Ethernet LAN port on the
back of the Scanner Appliance.
2
Connect the other end of the Ethernet cable to a 10BASE-T or
100BASE-TX or 1 Gigabit switch on your network.
4
Remote Console Setup (optional)
•
The Remote Console interface supports remote configuration of the Scanner
Appliance using a VT100 terminal, such as Windows HyperTerminal. To setup the
Remote Console, follow these steps:
1
2
3
BITS PER SECOND: 9600
•
STOP BITS: 2
•
DATA BITS: 8
•
FLOW CONTROL: None
•
PARITY: None
•
TERMINAL EMULATION: VT100
Connect one end of the USB-to-RS232 converter cable to a USB port on the
Scanner Appliance (back panel).
Connect the other end of the USB-to-RS232 converter cable to your
terminal server via network cable.
FRIENDLY NAME/IP ADDRESS – The Scanner Appliance has been
activated. Now you are ready to start scanning. Go to "Getting
Started with Scanning".
1
Open a browser and go to the platform URL where your QualysGuard
account is located. Please refer to your registration email containing your
platform URL and login credentials. A Manager or Unit Manager account
is required.
2
On the QualysGuard login page, enter your user name (Login) and
password, and then click LOGIN. You are prompted to review and accept
the licensing agreement when you log into your account for the first time.
Your QualysGuard Home page appears upon successful login.
3
Select Scanner Appliances from the left menu, under Tools.
4
Go to New➞Scanner Appliance.
Activation Code – Enter the activation code for the Scanner Appliance.
Add To (Unit Manager only) – Select an asset group that you want to add
the Scanner Appliance to. This will make the appliance available to users
in your business unit.
A network error message appears when the Scanner Appliance did not
make a successful connection to the QualysGuard platform and the issue
must be resolved:
• ACTIVATION CODE/NETWORK ERR. – The Scanner Appliance
has not been activated.
Be sure your terminal server is up and running. These settings are required:
•
Check the message indicating the activation status of the Scanner Appliance:
• ACTIVATION CODE – The Scanner Appliance has not been
activated.
Activate the Scanner
Appliance
•
5
NETWORK ERROR – The Scanner Appliance has been activated.
When the ACTIVATION CODE message appears, make yourself a note of
the activation code for the Scanner Appliance. A unique activation code is
assigned to each Scanner Appliance. Now you are ready to go to STEP 3
Note: If the Remote Console will be used, it may be necessary to press
the ENTER key on the VT100 terminal's keyboard to display the Remote
Console interface.
Click Activate.
5
This message appears when the Scanner Appliance has been successfully
activated:
FRIENDLY NAME/IP ADDRESS – When this message appears, you are
ready to start scanning.
Note: It may take a few minutes for the Scanner Appliance activation to
occur. If you prefer not to wait, complete the activation manually by
restarting the Scanner Appliance. To do this, press the Down arrow until
the SYSTEM REBOOT screen appears and then press ENTER. When the
REALLY REBOOT SYSTEM? screen appears press ENTER.
Proper Shutdown
Getting Started with Scanning
Log into your QualysGuard account.
To shut down the system, press ENTER and then the Down arrow to select
the SYSTEM SHUTDOWN option. Wait until this message appears:
IT'S NOW SAFE TO UNPLUG THE BOX. Then you can safely disconnect
the power supply.
Before you begin, select Scanner Appliances on the left menu, under Tools.
From there you have the option to view appliance information and edit appliance
settings, such as the friendly name and polling interval.
Select Scan on the left menu, under Navigation. Then go to New➞Scan on
the top menu bar to launch an on demand scan, or go to New➞Schedule Scan
to define a scheduled scan to run sometime in the future. When defining the
scan, be sure to select the friendly name of your Scanner Appliance.
Online Help is always available to assist you. Click the Help button when stepping
through a workflow. Or go to Help➞Online Help to view the complete online help.
See also the QUALYSGUARD QUICK TOUR. Go to Help➞Resources to download.
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