99.09.XX Errors - Laser Pros International

99.09.XX Errors - Laser Pros International
HP LaserJet and Color LaserJet Future smart
Firmware Devices - 99.09.XX Errors
The firmware for the referenced Future smart devices resides on the Hard Disk Drive (HDD) or Solid
State Disk (SSD) connected to the formatter. In certain circumstances, 99.09.XX errors are displayed on
the control panel which indicates some action needs to be taken relative to the HDD, SSD, or the
firmware installed on the device. The majority of 99.09.XX errors DO NOT require formatter or disk
replacement but are a result of formatter or disk replacement. Please see the sections below for actions
to take for the most common 99.09.XX errors on these products.
***In most cases, a USB thumbdrive with the printer’s specific firmware .bdl file will be needed***
99.09.62 – Unknown Disk
This error indicates there is an encryption mismatch between the HDD and the formatter. This typically
happens because an HDD was swapped into a device from another device or replaced.
Resolution:
If the HDD is in the device by error, remove it and return it to its original device.
If the HDD is desired to be used in this device, perform the following actions from the Preboot Menu
“Administrator”> “Manage Disk”>”Boot Device”> “Erase / Unlock”
This item reinitializes the disk and cleans all disk partitions. This item also unencrypts the hard drive
from the previous formatter.
CAUTION: Selecting the Erase and unlock item removes all data. A confirmation prompt is provided. This
procedure may take several minutes to complete.
Turn printer off/on
The system is not bootable after this action and a 99.09.67* error displays on the control panel. A
firmware download must be performed to return the system to a bootable state.
“Administrator”> “Download”> “USB thumbdrive”
Lock Disk
Select the Lock Disk item to lock (mate) a new secure disk to this product.
“Administrator”> “Manage Disk”>”Lock Disk”
The secure disk already locked to this product will remain accessible to this product. Use this function to
have more than one encrypted disk accessible by the product when using them interchangeably.
How to open the Preboot menu:
1. Turn the product on.
2. (Full touchscreen) HP logo displays on the product control panel. When a "1/8" with an underscore
displays below the HP logo, touch the logo to open the Preboot menu. For touchscreen control panels
with numeric keypad, press cancel (“X” button) when 1/8 appears.
3. Use the arrow buttons on the touchscreen to navigate the Preboot menu.
4. Touch the OK button to select a menu item.
99.09.63 – Incorrect Disk
This error indicates the expected encrypted HDD/SSD is not present. This is expected behavior when
installing a new HDD/SSD in a device where the previous HDD/SSD was encrypted.
Resolution:
Perform the following actions from the Preboot Menu under the “Administrator”>” Manage disk”
option: “Clear disk password”
Turn printer off/on
The system is not bootable after this action and a 99.09.67* error displays on the control panel. A
firmware download must be performed to return the system to a bootable state.
“Administrator”> “Download”> “USB thumb drive”
99.09.64 – Disk Malfunction
This error indicates the expected encrypted HDD/SSD has failed and needs to be replaced.
99.09.66 – No Disk Installed
This is an error indicating one of the following:
HDD/SSD is not installed
HDD/SSD is not connected properly
HDD/SSD has failed.
Resolution
Perform the following actions:
Ensure HDD/SSD is installed on the board
Check all HDD/SSD connections to make sure they are all secure
Power Cycle the printer
If all connections appear good and error is still displayed, replace the HDD/SSD
99.09.67* – Disk is not bootable please download firmware
This is an error indicating that there is no firmware loaded on the disk. This is usually the result of
installing a new disk or performing a “Format Disk” command.
Resolution:
Perform the following action from the Preboot Menu under the “Administrator” option:
“Administrator”> “Download”> “USB thumbdrive”
*Some firmware versions may not properly display the 99.09.67 error and will appear to be “stuck” in
the Preboot menu without an error listing – for this scenario update firmware.
“Administrator”> “Download”> “USB thumbdrive”
This posting is valid through firmware release 6-9-2015.
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