SAP CRM and sendQuick Integration Guide

SAP CRM and sendQuick Integration Guide
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SAP CRM and sendQuick
Integration Guide
Prepared by
TalariaX Pte Ltd
76 Playfair Road #08-00, LHK2
Singapore 367996
Tel: +65 62802881
Fax: +65 62806882
E-mail: info@talariax.com
Web: www.talariax.com
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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1.0
INTRODUCTION
This document is prepared as a guide to configure SAP CRM system to integrate with sendQuick
SMS gateway for the delivery of SMS messages.
TESTING ENVIRONMENT
Product Name
Version Name
sendQuick AlertPlus
20090301 series
sendQuick Entera
20101029 series
SAP CRM
2.0
CONFIGURE SENDQUICK SMS GATEWAY
Details of the configuration (eg IP address, hostname etc) is outlined in the sendQuick User
Administration Manual.
3.0
CONFIGURE SAPCONNECT (SCOT)
To enable external sending of messages from SAP, configuration need to be made on SAPConnect
(SCOT).
Go to T-code SCOT. Click on PAG (Fig 1)
Fig 1
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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Select Create button on the same screen (Fig 2)
Fig 2
Input Node as “HTTP” and type a description such as SMS integration. Click Continue (Fig 3)
Fig 3
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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Select “HTTP Node”. Click Continue (Fig 4)
Fig 4
Specify the URL of sendQuick . Click continue. (Fig 5)
The URL setting for HTTP post in sendQuick is http://<serverIP>/cmd/system/api/sendsms.cgi. The
server IP address is that assigned to sendQuick and will be used in all communication between
sendQuick and SAP.
The format for sending messages via HTTP is determined by the variables that (at least) define the
mobile phone number and message body, as follows:
tar_num: target (handphone) number
tar_msg: message to send via modem
For example, the URL parameters will have the following format http://<server
IP>/cmd/system/api/sendsms.cgi?tar_num=91234567&tar_msg=how are you. (Fig 2)
More details can be found in sendQuick administration user manual.
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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http://<serverIP>/cmd/system/api/sendsms.
cgi?tar_num=91234567&tar_msg=how are
you
Fig 5
Keep the password field blank as URL has been specified earlier. Click Continue. (Fig 6)
Fig 6
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Input Address area field as “ * ”. Click Continue. (Fig 7)
Fig 7
Input the maximum waiting time for repeat message sending attempt, for eg 2 minutes. (Fig 8)
Fig 8
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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Select “Node is ready for use”. Click continue. (Fig 9)
Fig 9
HTTP service is now configured (Fig 10)
Fig 10
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4.0
HTTP VIRTUAL HOST CONFIGURATION
SAP transaction SICF is used to maintain services for HTTP communication in the SAP system.
Go to T-code SICF. Select “default host” and then “New Sub-Element”. (Fig 11)
Fig 11
Go to Log-on tab and provide user name and password for same client (Fig 12)
Fig 12
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Go to Handler List tab and provide the handler list as shown below (Fig 13)
Fig 13
Select Activate Service. (Fig 14)
Fig 14
5.0
HTTP CLIENT PROXY SETTING
This configuration determines a proxy for outgoing HTTP requests.
Go to T-code SICF. Go to “Proxy Settings”. (Fig 15 & 16)
Fig 15
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Fig 16
Go to HTTP Log tab. Input the proxy details. (Fig 17)
Fig 17
Go to Maintain Pager Services
Go to Client 000 and run t-code SA14
Provide detail as shown below (Fig 18):
Pager Serv: “BAL”
Use : “SMS Service”
Fig 18
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Go to SPRO (SAP Project Reference Object), for customisation of settings.
Go to SAP Web Application Server > Application Server > Basis Services > Address Management >
Define Pager Services (Fig 19)
Fig 19
Input the following details (Fig 20):
Pager serv : SMS
Pager service : SMS
Use : SMS Service
Fig 20
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6.0
SENDING SMS MESSAGE
Go to T-Code SBWP (SAP Business Workplace). Click on “New Message”. (Fig 21 & 22)
Fig 21
Fig 22
To monitor the status of the SMS message, go to T-code SCOT. (Fig 23 & 24)
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Fig 23
Fig 24
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SAP-sendQuick Configuration Guide v1.0 (Aug 2011)
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