ShoreTel Mobility for iPhone / iPod touch

ShoreTel Mobility for iPhone / iPod touch
ShoreTel Mobility for
iPhone / iPod touch
With the ShoreTel Mobility solution, businesses of all sizes are able to
integrate leading smartphones and tablets (Android, Apple iOS, BlackBerry)
with existing enterprise communication applications and infrastructure (Cisco,
Avaya, ShoreTel, Microsoft) securely, simply, and cost effectively.
ShoreTel Mobility for the Apple iPhone /
iPod touch enables connected users to
utilize multi-modal UC (VoIP/Telephony,
Instant Messaging, and viewing Presence
status / location) in a single, secure, easy
to use application.
Reduces enterprise telecom costs
Slash expensive international roaming
charges for your traveling workforce while
also reducing international toll charges
placed from the mobile device. Workers
who are primarily mobile and do not work
from the office can adopt the smartphone
as their business phone and eliminate
their deskphone.
Improves productivity
ShoreTel Mobility transforms the iPhone
and iPod touch into a multi-modal primary
communications device by extending the
enterprise number and UC capabilities.
Mobile workers can be more productive
and are reachable wherever there are, with
enterprise telephony, calendar access,
IM and Presence available in a single and
intuitive interface.
Enables BYOD for UC
When combined with ShoreTel Dock,
your workforce can go mobile but still
have a home base. The ShoreTel Dock
merges the benefits of a desk phone
(audio quality, always-on power and
ergonomic comfort) with the power of the
ShoreTel Mobility app. With its built-in
support for dual-persona and IT policies,
ShoreTel Mobility enables BYOD (Bring
Your Own Device) for UC so that workers
can have both personal and business
communications on a single device.
Secures enterprise communications
The ShoreTel Mobility Client is the first
solution for iOS devices to integrate
easy-to-use SSL-based VPN software to
secure communications with the industry
proven AES-256 cipher. This enables
administrators to provide a secure
enterprise UC container to partition
Eliminates wireless coverage issues
By leveraging the Wi-Fi radio of the
iOS devices, ShoreTel Mobility enables
workers to make and receive calls at
home, in the office or on the road even
when there is no cellular signal.
Supported features
ShoreTel Dock Compatibility
Integrates with the Dock to provide business grade audio quality, a consistently charged
mobile device battery and the ergonomic comfort of a deskphone.
Calendar integration
Calendar integration and conference dialer abilities provide one-click meeting access.
Video tutorials and graphic
Tutorial videos explain features in depth. Graphical "help screen" overlays initially guide users
through the application.
Enterprise Cellular Calling
Integrates with your enterprise PBX to extend employees’ extensions to their smartphones to
enable users to place and receive calls with their office number.
Enterprise VoIP over Wi-Fi
Utilizes VoIP over the Wi-Fi network to extend coverage and move calls off the carrier network
and onto the enterprise or home/hotel/hotspot networks.
Enterprise VoIP over 3G/4G
Utilizes VoIP over the 3G/4G cellular data network to reduce costs, control communications,
when roaming internationally. (Note: call quality can vary greatly when using VoIP over
cellular, due to carrier network performance/coverage, which ShoreTel does not control.)
Secure Remote Voice
Secures enterprise communications using voice-optimized SSL technology leveraging the
AES-256 cipher.
PBX Features
Enterprise PBX features are available with the ShoreTel Mobility Client: extension dialing,
conference, transfer, forward, hold/resume, visual voicemail.
Directory Query
Enterprise LDAP and ShoreTel directory query for looking up contact information.
Automatic Handover
Uses a rich set of metrics to determine when users are leaving or entering a Wi-Fi network and
performs seamless and automatic handover of active calls between the Wi-Fi and Cellular
voice networks.
Native Dialer Experience
Utilizes the same “look and feel” as the native phone application and extends the interface
with enterprise calling features and UC applications.
Contact Management
Display and edit contact details. Display Calling and Instant Message history.
Location-aware presence with support for Microsoft OCS/Lync.
Instant Messaging
Send and receive instant messages directly from the ShoreTel Mobility Client. The solution
integrates with ShoreTel, Microsoft OCS 2007, OCS 2007 R2 and Lync 2010.
Visual Voicemail*
List, playback, call back original caller, and delete voicemail messages.
Call Handling Mode*
Allows the user to set pre-defined conditions for forwarding incoming calls to alternate
destinations when the primary phone is busy or is not answered (such as In a Meeting, Out of
Office, Standard, etc.).
Extension Assignment*
Allows the user to redirect incoming calls from the desk phone to an alternate number.
*ShoreTel PBX only.
Smartphone compatibility
The ShoreTel Mobility Client for iPhone / iPod touch is compatible with the iOS operating
system version 5 and above. For a complete list of supported devices, please visit our
website at
About ShoreTel
ShoreTel is a provider of business communication solutions whose brilliantly simple unified
communications platforms, applications and mobile UC solutions promise a new rhythm of
workforce engagement and collaboration. With costly complexity eliminated by design from
its award winning, all-in-one IP phone system, UC and contact center solution, and its industry
leading hosted business phone system, workers enjoy a freedom and self-reliance that other
providers can’t match. Users have full control to engage and collaborate, no matter the time,
place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is
headquartered in Sunnyvale, California, and has regional offices and partners worldwide.
For more information, visit or
960 Stewart Drive, Sunnyvale, CA 94085 USA. and
+1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel. +1 (408) 331-3333 Fax for ShoreTel
+1 (646) 230-5000 Tel. +1 (646) 230-5001 Fax for ShoreTel Sky EMEA
+800 408 33133 Freephone +44 (1628) 826300 Tel.
+61 (0)2 9959 8000 Tel.
Copyright © 2013 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein
are the property of their respective owners. Specifications are subject to change without notice. Part #850-1324-01/07.13
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