Axon Flex 2 User Manual
Axon Flex 2
User Manual
Models AX1005, AX1006
IMPORTANT SAFETY INSTRUCTIONS
Read all warnings and instructions. Save these
instructions.
The most up-to-date warnings and instructions are
available at www.axon.com
MMU0067 Rev: D
Contents
1
Chapter 1: Introduction
1
What Is the Axon Flex 2 Camera System?
1
Important Safety and Health Information
1
Additional Reading
2
Chapter 2: Getting to Know Your Axon Flex 2 Camera
2
Axon Flex 2 Features
2
Axon Flex 2 Camera
2
Axon Flex 2 Controller
5
Axon Flex 2 Cables and Connectors
5
Straight-to-Right-Angle Connector
5
USB Cable
6
Axon RapidLock Mount
6Parts
7
Assembly and Use
8
Other Equipment Mounting Options
9
Chapter 3: Hardware Details
9
Preparing the Axon Flex 2 Camera
10
Using the Camera Clip
11
Attaching the Camera to the Clip
12
Removing the Camera from the Clip
12
Attaching the Clip to a Mount
13
Chapter 4: Recording with the Axon Flex 2 Camera
13
BUFFERING Mode (Turning on the Camera)
14
EVENT Mode (Starting Recording)
14
Muting Audio Recording
15
Adding Markers to Recorded Video
15
Battery Status
15
Configuring Your Axon Camera
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Axon Flex 2 User Manual
15
Adjusting the Audio Prompt Volume
15
Turning off the Camera LEDs (Stealth Mode)
15
To use Evidence Sync:
16
Using Axon View
16
Pairing Your Axon Flex 2 Camera with a Smart Device
16
Other Settings
17
Chapter 5: Notification Reference Tables
17
Audio Prompts
18
LED Status
18
Controller Operation LED
18
Controller Function LED
18
Controller Battery LED
19
Camera Upload Status LED
20
Chapter 6: Axon Signal Operations
21
Chapter 7: Care and Maintenance
21
Cleaning the Axon Flex 2 Camera
21
Charging the Battery
21
Replacing the Battery
22
Chapter 8: Troubleshooting
22
Customer Service
22
Warranty Policy
22
Declaration of Conformity
22
Compliance Marks
22
Radio Waves
Contents
ii
Chapter 1: Introduction
What Is the Axon Flex 2 Camera System?
The Axon Flex 2 is a camera system incorporating an audio and video recording device. This camera is designed for use in tough environmental conditions encountered in law enforcement, corrections, military, and security activities. The Axon Flex 2 camera is designed to record events for
secure storage, retrieval, and analysis via Evidence.com services. The recorded events are transferred to your storage solution via the Axon Dock, or by using Evidence Sync software installed
on a Windows computer.
The Axon Flex 2 camera has 2 operating modes designed to accommodate the needs of law enforcement, corrections, security, and the military. The default mode, or BUFFERING mode, provides pre-event buffering to capture activities that occur prior to the user activating the EVENT
mode. In addition, the Axon View application enables playback of footage on a smart device for
review prior to storing the data.
Important Safety and Health Information
Read, understand, and follow all warnings and instructions before using this product. The most
up-to-date warnings and instructions are available at www.axon.com.
Additional Reading
This manual explains how to operate the Axon Flex 2 camera hardware. Other manuals cover
additional aspects of the Axon Flex 2 system. These documents are available at www.axon.com.
The Axon Academy website explains how to register for the Evidence.com website, configure settings, install Evidence Sync software, assign personnel to cameras, recharge your camera, and
transfer video from an Axon device to a computer. Visit academy.axon.com.
Detailed instructions for using Axon cameras and TASER products with Evidence Sync are available in the Evidence Sync User Manual.
For instructions on using Axon cameras with a smart device, see the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual.
If you have an Axon Dock, see the Axon Dock Quick Start Guide for how to transfer information
and recharge your camera.
1
Chapter 2: Getting to Know Your Axon Flex 2
Camera
Axon Flex 2 Features
The primary Axon Flex 2 components are the camera and controller.
Axon Flex 2 Camera
The camera offers high quality video and low-light gathering capabilities. The camera is designed
to store at least 12 hours of video (and up to 70 hours based on the video setting). If the camera
is full (has reached its storage limit), the camera will not record over previous video but instead
stops recording. If notifications are turned on, the system will alert with 3 beeps and 3 vibrations
and the camera will not start recording when the memory is full.
USB connector
LED
Imager (lens)
Speaker
Microphone
1. Imager – This is the camera lens. Avoid touching the lens. For cleaning information, see Chapter
7: Care and Maintenance in this manual.
2. LEDs – the LEDs will illuminate when the camera is in the dock to signify status of uploads or
firmware updates.
3. USB Connector – This feature on the back of the camera connects to a cable leading to the
Axon Flex 2 controller.
4.Microphone – Records ambient sound.
5.Speaker – Issues alerts in the form of beeps.
Axon Flex 2 Controller
The Axon Flex 2 camera includes physical controls to enable video and audio capture while providing visual, audible, and vibration notifications of the Axon Flex 2 camera’s state of operation.
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Axon Flex 2 User Manual
Note: You can turn off the controller LEDs, if necessary. See Turning off the Camera LEDs
(Stealth Mode) (Chapter 4) for instructions.
top view
Operation LED
Function LED
Connection Socket
front view
On/Off Indicator
On/Off Switch
Speaker
Slide Lock
Function Button
EVENT button
Battery LED
Battery Status Button
Operation LED
Shows the camera’s current operating mode (for battery status, see the Battery LED, described
below).
Operating Mode
Operation LED
EVENT
Blinking red
BUFFERING
Blinking green
Recovering interrupted video*
Blinking red
Booting up/powering down
Solid red
Error state**
Solid red
Cable disconnect
Blinking yellow
Pairing mode
Blinking green***
* When the Function LED also is blinking red. Interrupted video is video that was stopped incorrectly (for example a sudden power loss).
** When the Function LED also is solid red.
Chapter 2: Getting to Know Your Axon Flex 2 Camera
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Axon Flex 2 User Manual
*** When the Function LED also is blinking green.
Controller Function LED
Shows when certain functions are enabled.
Function Enabled
Function LED
Mute
Blinking blue
Camera error*
Solid red
Pairing mode
Blinking green
* Use the power switch to turn the camera off and on.
Connection Socket – Enables data transfer and recharging.
Slide Lock – Holds the cable to the controller.
On/Off Switch – Turns the camera’s power on or off.
On/Off Indicator – When the camera’s power is turned on, the red portion is exposed. When the
camera power is turned off, the red portion is covered from view.
Speaker – Provides audio notifications.
Function Button – Used in device pairing, to mute the device, and to add markers to the video as
it is recorded.
EVENT Button – Used to start and stop recording. (Double-press to start; hold for 4 seconds to
stop recording.)
The camera might take several additional seconds to close out of the video when it is powered off
before stopping an event.
Battery Status Button – When pressed, the Battery button lights up the Battery LED, which momentarily indicates the remaining battery capacity only (with default settings, the Battery LED
does not indicate the operating mode).
Battery LED
When lit, momentarily indicates the remaining battery capacity (with default settings, it does not
indicate the operating mode).
When you turn the camera on, the Operation LED turns solid red until the system is ready to use.
Then the Operation LED blinks green (BUFFERING mode). The camera can be configured so the
Battery LED operates in sync with the Operation LED. In BUFFERING mode both the Operation
and Battery LEDs will blink green, and in EVENT mode both will blink red. If the battery status
button is pressed, the battery LED displays the battery status for approximately 10 seconds and
then resumes displaying the EVENT mode.
Battery Status
Battery LED
Battery capacity is 41–100 percent
Green
Battery capacity is 20–40 percent
Yellow
Battery capacity is less than 20 percent
Red
Chapter 2: Getting to Know Your Axon Flex 2 Camera
4
Axon Flex 2 User Manual
Upload Status LED
Indicates status when the camera is uploading data to the Evidence.com website via the Axon
Dock.
System Status
Upload Status LED
Initial connection (momentary)
Solid red (for 20 seconds or fewer)
In queue awaiting upload
Solid yellow
Device ready (all videos uploaded successful- Solid green
ly) and fully charged
Device not assigned, agency mismatch, cam- Blinking red
era set in the offline mode, or device error
Uploading data
Blinking yellow
Firmware update, internal battery charging, Blinking red and yellow – DO NOT remove the
extremely low battery, or memory full
camera from the Axon Dock
Transfer error, device re-trying to transfer
Blinking green and yellow
Network error (no connection)
Blinking red, yellow, and then green (cycling all
colors)
Axon Dock has no communication with the LED off
cam-era. Contact Axon customer service.
Pressing buttons causes the Axon Flex 2 camera to emit audio alerts (beeps) to indicate system
actions. See Chapter 5: Notification Reference Tables for more information.
Axon Flex 2 Cables and Connectors
Straight-to-Right-Angle Connector
The Axon Flex 2 camera and controller are designed to work with a purpose-built cable, with a
straight connector at one end and a right-angle connector at the other. Insert the straight connector into the camera and the right-angle connector into the controller.
These cables are specifically calibrated to work with the Axon Flex 2 system. Use of unapproved
cables will degrade system performance and may cause the system to not function properly or
at all.
Ensure that your cables are inserted properly into the camera and controller. If the camera’s
battery is low, or the cable is disconnected, your recorded video will be lost.
USB Cable
A USB cable is available to connect the Axon Flex 2 camera directly to your computer. The cable
used with the Axon Flex 2 system is not the same as the cable used with the Axon Flex system.
The cables are not interchangeable.
Do NOT connect your Axon Flex 2 camera to your computer before you have installed the Evidence Sync software.
Chapter 2: Getting to Know Your Axon Flex 2 Camera
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Axon Flex 2 User Manual
Axon RapidLock Mount
The Axon Flex 2 controller is designed to work with the Axon RapidLock mounting system. The
Axon RapidLock mounting system consists of the attachment piece (called the key) on the camera and the various mounting options including the attachment receiver (called the lock). To engage the Axon RapidLock, insert the key of the camera into the lock of the mount and turn it 90
degrees counter-clockwise (when you are looking straight at the mount). To release the camera
from the mount, turn the camera 90 degrees clockwise.
The various mounts that use this system can be used with a wide variety uniforms, and holds the
camera to your shirt, patrol vest, jacket, or belt.
Parts
back
lock
controller
Chapter 2: Getting to Know Your Axon Flex 2 Camera
6
Axon Flex 2 User Manual
Assembly and Use
Read Important Safety and Health Information (Chapter 1) before performing these steps.
1
Insert the key on the back of the Axon Flex 2 controller into the lock.
2 Twist the RapidLock mount counterclockwise, 90 degrees.
3 Place the magnetic back underneath the shirt, patrol vest, or whatever you are using.
4 Hold the back in place, and place the RapidLock mount over the back. Magnetic attraction
will hold the controller in place.
1
2
90°
3
4
Chapter 2: Getting to Know Your Axon Flex 2 Camera
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Axon Flex 2 User Manual
Other Equipment Mounting Options
The Axon Flex 2 system provides you with a variety of ways to wear your camera. A variety of
mounts enable the camera to be attached to your Oakley Flak Jacket eyewear, shirt collar or epaulette, load bearing equipment, helmet, or cap.
Additional information on Axon Flex 2 mounting options is available at www.axon.com.
Axon Flex 2 camera with Oakley Flak Jacket eyewear
Chapter 2: Getting to Know Your Axon Flex 2 Camera
8
Chapter 3: Hardware Details
This chapter describes preparing and wearing the Flex 2 camera system. For additional information on using the universal mount and other mounts, see the instructional videos for assembling
Axon Flex 2 hardware at www.axon.com.
If the camera system causes discomfort or headaches, adjust the system for comfort. NEVER
wrap cables around the neck.
The Axon Flex 2 system uses magnets in many of its mounting systems. The Axon Flex 2 camera
and Axon Flex 2 controller both contain batteries.
Before using an Axon Flex 2 system, ensure it is fully charged, and connect it to Evidence.com
via the Axon Dock or Evidence Sync software to ensure it is properly configured. See Battery
LED (Chapter 2) and Charging the Battery (Chapter 7) for more information.
Preparing the Axon Flex 2 Camera
All Axon Flex 2 cameras shipped from the factory are configured to be installed on the right side
of the body. If you wish to wear a camera on the left side, you will have to adjust your settings
through the Evidence Sync software or on the Evidence.com website to re-orient the camera.
The side on which you wear the camera is configured through the Evidence Sync software. Try
wearing your camera on your dominant side and your non-dominant side to find what works best
for you. If you have the Axon View application, you can view live video and determine if the camera is pointed where you want it. See the Axon View for Android Devices or Axon View for iOS
Devices manuals for more information on how to do this.
Cable connectors are inserted into the rear of the Axon Flex 2 camera. If you do not connect the
cable to the camera properly, the connection may not be secure.
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Axon Flex 2 User Manual
The controller has a Slide Lock that is retracted before inserting the cable into the port. After
putting the cable in the port, release the slide. Ensure that it closes properly.
Using the Camera Clip
Several mounting systems are available for the Axon Flex 2 camera, enabling you to wear the
camera in different ways. The camera does not attach directly to a mount. Instead, the camera is
attached to a camera clip, and the clip is then fitted to the mount.
Clip attached to Axon Flex 2 camera
Chapter 3: Hardware Details
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Axon Flex 2 User Manual
Attaching the Camera to the Clip
To attach the camera to the clip, push the camera straight into the clip as shown.
Chapter 3: Hardware Details
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Axon Flex 2 User Manual
Removing the Camera from the Clip
To remove the camera from the clip, roll the camera out.
front view
Attaching the Clip to a Mount
With the camera attached to the clip, press the clip onto the mounting system you are using.
Chapter 3: Hardware Details
12
Chapter 4: Recording with the Axon Flex 2
Camera
The Axon Flex 2 camera has 2 operating modes:
1. BUFFERING (turning on the camera and starting pre-event buffering)
2. EVENT (event recording)
BUFFERING Mode (Turning on the Camera)
• Move the On/Off switch on the controller to the On position.
With the camera turned on, the Axon system is in the BUFFERING mode. When BUFFERING begins:
• The Operation LED on the camera will blink green.
• The camera will be capturing video but no audio, and will not record to permanent memory
while in BUFFERING mode.
• Buffered video duration is 30 seconds by default (00:00:30).
When you activate the EVENT mode, the buffered video (not audio) captured directly before the
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Axon Flex 2 User Manual
event, up to 30 seconds, will be saved and attached to the event in permanent memory. This feature is intended to capture the video of an incident just before your activation of EVENT mode.
With default settings, the system does not capture audio in BUFFERING mode, so anything recorded in that mode will be video-only. Buffering mode starts only after the Axon Flex 2 camera
is turned on. The system does not record when the camera is turned off.
Notes:
• An agency can turn off the BUFFERING mode. If your agency has deactivated the BUFFERING
mode, your Axon system will operate the same way as described in this manual, but the camera
will not record anything until you double-press the EVENT button.
• An agency can extend the BUFFERING mode’s duration to 2 minutes total (00:02:00).
• An agency can configure the BUFFERING mode so it records sound as well as video.
EVENT Mode (Starting Recording)
1
When you need to record, quickly double-press the EVENT button on the camera.
The system now records audio as well as video. The “buffered” video directly preceding
the event will be saved and attached to the event recording. (Remember, with default settings, the buffered video will not contain audio.) The moment you double-press the EVENT
button, both video and audio will be recorded from the camera and GPS coordinates (if
the system is paired to a GPS-capable smart phone) will be recorded. This will continue
throughout the duration of the recording until you terminate the recording.
The camera provides you with indications that it is recording in EVENT mode:
• At the start of an event and every 2 minutes during an event, the system will beep twice.
• The Operation LED on top of the camera will blink red.
2 To stop recording and return to BUFFERING mode, press and hold the EVENT button for
approximately 4 seconds. The system will beep once (with a long tone).
3 To turn off the system, move the On/Off switch to the “off” position.
• If the camera is recording when you move the On/Off switch you will not go into BUFFERING mode; instead the system will turn off completely.
• It is best to stop recording (step 2) before turning the system off.
Note: An event not recorded by the camera cannot be played back or downloaded to your
computer.
Muting Audio Recording
If your system administrator has configured your Axon system to do so, you can use the function
button to disable audio recording during an event. This feature may be useful in sensitive situations.
1
Press and hold the Function button for 3 seconds to mute the audio capture.
The Function LED will flash blue while the camera is muted.
2 Press and hold the Function button another 3 seconds to re-enable the audio recording.
Chapter 4: Recording with the Axon Flex 2 Camera
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Axon Flex 2 User Manual
Adding Markers to Recorded Video
The Function button also can be used to add a marker to recorded video that will show when the
video is replayed on Evidence.com and documented in the audit trail for the device. Markers are
most useful for documenting a moment that you will want to jump to quickly at a later time when
re playing the video. If you want to add a marker to a video while you are recording:
• Press and release the Function button within 1 second.
Battery Status
Press the Battery Status button to determine the percentage remaining in the battery. See Chapter 2: Getting to Know Your Axon Flex 2 Camera for details on the Battery LED functions.
Configuring Your Axon Camera
Adjusting the Audio Prompt Volume
1
Connect the Axon Flex 2 camera to the Evidence Sync application.
2 Select the device settings.
3 Select the desired volume settings for the audio beeps recorded by the device.
The volume has 4 settings. At each level, the camera beeps, providing you with a sample of
the volume:
• Low
• Medium
• High
• Off
Turning off the Camera LEDs (Stealth Mode)
For some situations, you may wish to turn off the LED lights on your camera. You can turn off the
lights through the Axon View application, Evidence Sync software or by using the Battery button.
To turn the lights off using the Battery Status button:
• Press and hold the Battery button for 10 seconds.
To turn the lights back on:
• Press and hold the Battery Status button for 10 seconds.
To use Evidence Sync:
1
Connect the Axon Flex 2 camera to the Evidence Sync application.
2 Select the device settings.
3 Select the option to turn off the device LEDs.
• The Operation LED flashes red, yellow, and then green before shutting down the lights.
• Pressing the Battery button will momentarily light both the Operation LED and the Battery LED, displaying the current operating mode and battery level. For interpreting the
LED colors, see Chapter 2: Getting to Know Your Axon Flex 2 Camera.
Chapter 4: Recording with the Axon Flex 2 Camera
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Axon Flex 2 User Manual
To turn the lights back on:
• Connect the Axon Flex 2 camera to the Evidence Sync application.
• Select the device settings.
• Select the option to turn on the device LEDs.
Using Axon View
See the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual.
Pairing Your Axon Flex 2 Camera with a Smart Device
For instructions on using Axon cameras with a smart device, see the Axon View for Android Devices User Manual or the Axon View for iOS Devices User Manual.
Other Settings
Your organization’s administrator can further configure your Axon Flex 2 system with these features:
• Pre-event buffer of up to 2 minutes
• Axon Signal-enabled Bluetooth wireless technology
• Wi-Fi to pair your Axon Flex 2 camera to the Axon View application
• Haptic (status notification via device vibration)
• Video quality
Chapter 4: Recording with the Axon Flex 2 Camera
16
Chapter 5: Notification Reference Tables
Audio Prompts
The Axon Flex 2 camera emits beeping sounds called “audio prompts” to notify you of the system
status. These audio prompts usually occur after you perform an action with the body camera.
These audio prompts are accompanied by a vibration that matches the beeps.
Operating Mode
Audio Notification
Haptic Notification
(Vibration)
Powering on or off
One beep
Once
Recording an event
Two beeps (every 2 minutes) Twice (every 2 minutes)
Press the Battery button while the Two beeps
camera is recording
None
The device is ending an event and One long beep
returning to BUFFERING mode
Once, long-duration
The battery is at 20 percent capac- Four quick beeps (every 5 Four times, quickly (every 5
ity or lower
minutes)
minutes)
Cable disconnect (the camera will Three beeps
shut down)
Six times
The camera memory is full (the Three beeps
camera will not record)
Three times
The camera internal clock is not set. Five quick beeps (every 20 Five times, quickly (every
Place in an Axon Dock or connect seconds)
20 seconds)
to the Evidence Sync application to
correct this issue.
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Axon Flex 2 User Manual
LED Status
Controller Operation LED
Shows the camera’s current operating mode (for battery status, see the Battery LED, described
below).
Operating Mode
Operation LED
EVENT
Blinking red
BUFFERING
Blinking green
Recovering interrupted video*
Blinking red
Booting up/powering down
Solid red
Error state**
Solid red
Cable disconnect
Blinking yellow
Pairing mode***
Blinking green***
* When the Function LED also is blinking red. Interrupted video is video that was stopped incorrectly (for example a sudden power loss).
** When the Function LED also is solid red.
*** When the Function LED also is blinking green.
Controller Function LED
Shows when certain functions are enabled.
Function Enabled
Function LED
Mute
Blinking blue
Camera error*
Solid red
Pairing mode
Blinking green
* Use the power switch to turn the camera off and on.
Controller Battery LED
Battery Status
Battery LED
Battery capacity is 41–100 percent
Green
Battery capacity is 20–40 percent
Yellow
Battery capacity is less than 20 percent
Red
Chapter 5: Notification Reference Tables
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Axon Flex 2 User Manual
Camera Upload Status LED
System Status
Upload Status LED
Initial connection (momentary)
Solid red (for 20 seconds or fewer)
In queue awaiting upload
Solid yellow
Device ready (all videos uploaded successful- Solid green
ly) and fully charged
Device not assigned, agency mismatch, cam- Blinking red
era set in the offline mode, or device error
Uploading data
Blinking yellow
Firmware update, internal battery charging, Blinking red and yellow – DO NOT remove the
extremely low battery, or memory full
camera from the Axon Dock
Transfer error, device re-trying to transfer
Blinking green and yellow
Network error (no connection)
Blinking red, yellow, and then green (cycling all
colors)
Axon Dock has no communication with the LED off
camera. Contact Axon customer service.
Chapter 5: Notification Reference Tables
19
Chapter 6: Axon Signal Operations
Axon Signal technology is included with the Axon Flex 2 camera. However, your agency’s administrator must have activated the Axon Signal capability for it to work.
When it is active, Axon Signal technology takes your Axon Flex 2 camera from BUFFERING to
EVENT mode automatically.
Emergency vehicles can be equipped with an Axon Signal Vehicle unit. With light bar activation,
or other activation triggers, the Axon Signal Vehicle unit sends a signal to your Axon Flex 2 camera. Upon processing this signal, your Axon camera transitions from BUFFERING to EVENT mode.
When your camera starts recording, you will hear 2 beeps.
The Axon Signal Vehicle unit has a range of approximately 30 feet (9.1 meters). Another vehicle’s
light bar activation may cause your Axon camera to start recording if the light bar is equipped to
do so.
The Axon Signal Vehicle unit can only send a signal to tell the camera to start recording. Axon
Signal technology does not end recording. If a light bar is turned off, the camera will continue to
record.
The Axon Signal Vehicle unit cannot turn an Axon system on. If the Axon Flex 2 camera is turned
off, the camera will not record even if an Axon Signal Vehicle unit sends an activation signal.
The Axon Signal Vehicle unit is purchased separately from the Axon Flex 2 camera.
20
Chapter 7: Care and Maintenance
Cleaning the Axon Flex 2 Camera
Use a soft, damp cloth to clean the surface of the Axon Flex 2 camera. Do not use harsh cleaners
or solvents.
Do not immerse the Axon Flex 2 camera in water or cleaning solutions.
If the Axon Flex 2 camera lens becomes dirty, use a lens blower brush to clean it and then wipe it
with a soft cloth if necessary.
• Do not use alcohol or alcohol-based liquids with the Axon Flex 2 system.
• Do not use ammonia-based or similar type window cleaners on the camera lens.
• Do not place the lens under running water or apply jets of water to the camera lens.
Charging the Battery
A fully charged controller battery should provide enough power for approximately 12 hours of
normal operation. Recharging a battery after a 12-hour use can take up to 6 hours if you are
recharging your Axon Flex 2 controller from a wall outlet or Axon Dock. Recharging could take
considerably longer if you are recharging from a computer.
If the battery depletes significantly during use, you will hear 4 quick tones repeating every 5
minutes. This message indicates that less than approximately 20 percent of the battery capacity
remains.
Always recharge a depleted battery as soon as reasonably possible. You can use an Axon Dock,
wall charger, or computer to charge the battery. Using a non-Axon approved wall charger may
degrade device performance and will void the warranty.
If the Axon Flex 2 controller is to be stored for a long time, the Battery LED should be yellow when
you put the controller in storage. After an Axon Flex 2 controller has been stored 6 months, the
controller should be run until the battery is depleted and then the battery should be recharged.
After an Axon Flex 2 controller has been stored more than 1 year, recharge the controller before
using it.
Replacing the Battery
Replacement batteries are not available with the Axon Flex 2 system. However, new controllers
are sold separately.
21
Chapter 8: Troubleshooting
If you experience difficulty with your Axon Flex 2 camera, first power the device down, and start
it again.
If the Axon Flex 2 system beeps 5 times every 20 seconds, reconnect it to Evidence.com via the
Axon Dock or Evidence Sync software.
If experiencing difficulty with the Axon View application, power down the mobile device, turn the
device back on, and re-pair your smart device with the Axon Flex 2 camera.
Customer Service
Visit www.axon.com and view the Support options, or call 1-800-978-2737.
Warranty Policy
Axon Enterprise warranty provisions are applicable on all Axon Flex 2 system products. See Axon
Enterprise’s website, www.axon.com, for detailed warranty information.
Declaration of Conformity
Axon declares that this Axon system is in compliance with the requirements and other relevant
provisions of the RTT&E Directive 1999/5/EC regarding radio and telecommunications equipment
and the Directive 2014/30/EU regarding electromagnetic compatibility. A copy of the original
Declaration of Conformity can be found at www.axon.com.
Compliance Marks
Radio Waves
Changes or modifications to the equipment not expressly approved by the manufacturer could
void the product warranty and the user’s authority to operate the equipment.
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Axon Flex 2 User Manual
Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to
exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general population. The guidelines
are based on standards that were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. Before a
device model is available for sale to the public, it must be tested and certified to the FCC that it
does not exceed the limit established by the government-adopted requirement for safe exposure.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult Axon International Customer Service for help.
FCC/IC NOTICE: This device meets the body worn human exposure limits found in OET Bulletin
65, 2001, and ANSI/IEEE C95.1, 1992. Proper operation of this equipment according to the instructions found in this guide will result in exposure substantially below the FCC’s recommended
limits. To comply with the FCC and ANSI C95.1 RF exposure limits, this device has been tested for
compliance with FCC RF Exposure limits in the typical configuration. The radiated output power
of this wireless device is far below the FCC radio frequency exposure limits.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit
pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO
WAVES.
Section 8.4 of RSS-GEN
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Chapter 8: Troubleshooting
23
Axon Flex 2 User Manual
Cet appareil est conforme aux normes d’exemption de licence RSS d’Industrie Canada. Son utilisation est soumise aux conditions suivantes : 1) cet appareil ne doit pas causer de brouillage, et
2) doit accepter tout brouillage, y compris le brouillage pouvant entraîner un fonctionnement
indésirable.
Section 8.3 of RSS-GEN
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of
atype and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d’Industrie Canada, le présent émetteur radio ne peut
fonctionner qu’au moyen d’une antenne d’un seul type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique pour les autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que
la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle requise pour établir une
communication satisfaisante.
THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO
WAVES.
Chapter 8: Troubleshooting
24
Product functions and specifications may change without notice and the actual product may vary from the illustrations
in this manual.
Android is a trademark of Google, Inc.; Bluetooth is a trademark of Bluetooth SIG; Flak Jacket is a trademark of Oakley,
inc.; iPad, iPhone, iPod, and iTunes are trademarks of Apple, Inc.; IOS is a trademark of Cisco Technology, Inc.; Wi-Fi is a
trademark of the Wi-Fi Alliance; and Windows is a trademark of Microsoft Corporation.
,  AXON, Axon, Axon Flex 2, Axon Dock, Axon RapidLock, Axon Signal, Axon View, Evidence.com, and Evidence Sync
are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. For more information, visit www.axon.com/legal. All rights reserved. © 2017 Axon Enterprise, Inc.
MMU0067 Rev: D
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