Instruction Manual

Instruction Manual
Instruction Manual
Model: Summit-4
HSPA+ Cellular Camera Model
PLEASE READ CAREFULLY BEFORE USING CAMERA
Thank you for Purchasing your RidgeTec Camera
The RidgeTec Summit-4 is a high quality digital surveillance camera. It has been
precisely engineered and tuned to provide you with optimal and consistent performance.
This camera will provide high quality digital pictures and sound recording video for
applications such as home, cabin, and business surveillance and animal monitoring for
hunting and research. It features a highly sensitive Passive Infra-Red (PIR) motion
sensor and numerous setting options to tailor the camera to your particular needs.
Item Check List

Camera and Antenna



Needed for
Operation
USB cable
Nylon mounting strap
Warranty Card

Twelve (12) AA Lithium/Alkaline or NiMH
Rechargeable Batteries

SD or SDHC Card (up to 32G)

Standard Cellular SIM Card
*It is recommended to use Lithium or High Quality NiMH in camera to maximize camera
performance and battery life.
SPECIAL HANDLING PRECAUTIONS
CAMERA:
The camera has been finely tuned. Avoid dropping and physical shock.
The camera is designed for typical weather conditions. It is not waterproof for use
underwater.
Carefully clean debris from camera lens, PIR, and LED platform. Avoid use of cleaning
solvents.
The camera contains precise electronic equipment. Do not attempt to open camera case
yourself.
Condensation may form on lens and electrical components when bringing into warm
room from cold. To avoid this, first place camera inside a sealed plastic bag before
bringing into warm room temperature. If condensation forms, remove SD card and
batteries until camera is dry.
Remove batteries when storing camera. Removing batteries from the camera during
storage reduces the risk of battery acid leakage and battery drain.
Do not mix old and new batteries together in the camera.
LCD SCREEN: Avoid exposing screen to direct sunlight or at high temperatures as LCD
damage may occur.
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Antennae
IR LED Flash
Day/Night Sensor
LED indicator
PIR Len
Control Buttons:
Up, Down, Left, Right
Menu, OK
Color Display
Battery Compartment
Snap Lock
Padlock
Hole
SD Card Slot
SIM Slot
Switches:
OFF/SETUP/ON
Ports & Slots:
DC 9-12V Port
USB Port
CELLULAR INFORMATION:
This camera contains a HSPA+ cellular module to transmit pictures directly from the
camera to your cellular phone and/or email address. It supports MMS/SMTP/E-mail via
HSPA or GSM network. It supports four network bands: 850MHz, 900MHz, 1800MHz,
and 1900MHz.
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A SIM card from a compatible provider is required to transmit photos/videos. Photos are
transmitted via MMS or SMTP. Videos are transmitted via SMTP only. Cellular charges
will apply for sending photos and potentially receiving photos/emails.
Photos/Videos are compressed to a smaller resolution to transmit over the network, while
the full mega-pixel photo is saved to the SD card for future viewing.
MOUNTING CAMERA:
This camera is designed to use the RidgeTec Bracket (sold separately) to obtain maximal
mounting versatility. Camera can be securely locked with cable lock (through camera,
bracket, or both) or security box (with or without bracket).
Camera can be mounted with nylon strap (included) or security box (sold separately).
It is recommended to mount the camera 3 feet high overlooking desired area and ~30
feet away from target area for maximum sensitivity in most situations. Adjustments may
be required depending on object size and environment. PIR motion detection distance
changes based on ambient temperature and setup. Higher ambient temperatures will
reduce PIR motion detection range thereby requiring camera to be closer to desired
location. Mounting camera too high or angling camera may result in animal or humans
going under or above the PIR motion detection range.
Angle the camera perpendicular to the ground to maximize the IR lighting potential.
Mount at 45º degree angle to trails to maximize detection angle. Using RidgeTec Bracket
(sold separately) provides optimal versatility when mounting the camera. RidgeTec
XtendIR (sold separately) will significantly increase night IR lighting distances out to 60100 feet.
GETTING STARTED
Do not touch or place pressure on the LCD screen buttons when turning camera
switch to SETUP mode; doing so may prevent buttons from functioning properly.
If a LCD screen button does not respond properly, you will need to reboot the
camera and make sure you are not touching anywhere on the LCD screen when
you turn it to SETUP mode.
.
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SD MEMORY CARD
The camera supports both SD and SDHC memory cards up to 32 GB. The camera does
not have any internal memory and will not turn ON without SD card inserted.
1.
2.
3.
4.
Open camera
Insert SD card with marked side facing front of camera
Push gently until card clicks into place
Push card again to remove
Note 1: Ensure SD card is NOT in locked position.
Note 2: Format SD card in camera before using each time. This will create a file on the
SD card where the camera will save images to.
Note 3: It is always recommended to test the SD card by taking some pictures to ensure
SD card works properly before leaving camera for extended periods of time.
WARNING: Make sure camera is OFF when adding or removing SD memory card.
BATTERIES
This camera is designed for Lithium/Alkaline or Nickel Metal-Hydride (NiMH) batteries.
An AC to DC power cord (sold separately) can be attached to the bottom port of the
camera.
Insert 12 AA batteries while ensuring polarity (+ -) is correctly orientated.
Note: 9V or 12V DC power can be used with or without batteries inserted. External power
bypasses the batteries when 9V - 12V power is connected. Solar panels DO NOT charge
batteries directly located in the camera.
CHECKING BATTERY LEVEL
Battery level can be seen in bottom left corner of viewer screen
TESTING AND WORKING MODES
The camera has two modes: Set Mode and Work Mode.
1.
Turn switch to middle position to access SET mode. The camera will enter Live
Preview Mode automatically. If the camera beeps, it means either no SD card is
inserted or the SD card is not inserted properly. The SD card needs to be inserted
or reinserted to continue.
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2.
Turn switch to far right to access WORKING mode. A blue LED light will blink for 510 seconds before the camera is capable of being triggered by motion.
Note: The LCD screen has a built in sleep mode to save power. If LCD screen turns off,
you must turn camera OFF and back to SET mode to reset.
MENU OPERATIONS AND SETTINGS
MAIN MENU
The Menu has 3 options: I. Camera Settings, II. Additional Settings, or III. Cellular
Setup. Camera Settings will allow you to setup parameters on how you want the camera
to function. Additional Settings will assist you in setting date, time, power type, formatting
SD card. Cellular Setup will assist you in setting up the camera on the network.
LIVE PREVIEW
This option allows the user to view in real time what the camera is capturing.
Pictures/videos can be captured using the “OK” button while in this mode. This camera is
equipped with a Day Color Mode and Night IR Mode while in Live Preview. It is
recommended to minimize the use of Night IR Mode to avoid battery depletion.
1. Turn camera to SET mode and LIVE PREVIEW mode is displayed automatically.
If you are already in main menu, push MENU button to enter LIVE PREVIEW
mode.
PHOTO MODE
a. Push ‘Right arrow’ button (you will see photo icon)
b. Push UP Arrow to switch between Day Color and Night IR Mode
c. Push OK button to capture pictures
VIDEO MODE
a. Push LEFT Arrow button (you will see video icon)
b. Push UP Arrow to switch between Day Color and Night IR Mode
c. Push OK button to start and stop video capture
2. Push MENU button to return to menu
PHOTO / VIDEO PLAYBACK
This feature allows the user to view pictures and video stored on the SD card. User can
pause, stop, rewind, and fast forward video during playback.
1. During LIVE PREVIEW mode push the DOWN arrow to access PLAYBACK or
select PLAYBACK from CAMERA MODE in Camera Settings Menu
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2. Use LEFT and RIGHT arrow to select video or picture and push OK to select
3. Pictures display Camera in bottom left corner while Videos display a film strip
icon in bottom left corner.
4. Follow prompts on bottom of LCD screen while in PLAYBACK mode
VIDEOS
a. Push OK to PLAY and UP arrow to PAUSE
PICTURES
a. Push OK to SEND photo over network
5. DOWN arrow returns you to LIVE PREVIEW mode
6. Push UP arrow to Delete individual files.
7. Push MENU button to return to menu when in LIVE PREVIEW mode
I. CAMERA SETTINGS MENU
CAMERA MODE
This camera can be set to capture still pictures OR video.
1. Select CAMERA MODE
2. Select Capture Image for PHOTO mode, Video Record for VIDEO mode, or
Playback using UP or DOWN arrow and push OK to set
PHOTO RESOLUTION
Photo resolution can be set at (4:3): 12MP, 8MP or 5MP or (16:9): 6MP, or 4MP.
1. Select PHOTO RESOLUTION
2. Select desired photo resolution and push OK to set
PHOTO BURST
This feature allows the camera to take from 1-5 photos in rapid succession following each
trigger.
1. Select PHOTO BURST
2. Push OK
3. Select desired number of photos per trigger and push OK to set
VIDEO RESOLUTION
Video mode includes High Definition HD 1280 x 720 or VGA 640 x 480.
1. Select VIDEO RESOLUTION
2. Select HD or VGA mode and push OK to set
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VIDEO LENGTH
Video length can be set in 1 sec increments from (5s – 30s). Longer video lengths will
deplete battery power and memory more quickly than lower lengths.
1. Select VIDEO LENGTH
2. Select desired video length and push OK to set
VIDEO SOUND
Video sound recording can be turned ON or OFF.
1. Select VIDEO SOUND
2. Select ON or OFF and push OK to set
QUIET TIME
Also known as, “Time Interval or Delay Time”, this feature puts the camera to sleep after
capturing an image for the selected period of time before it can be re-activated by motion.
Times vary from 5 seconds to 60 minutes.
1. Select QUIET TIME
2. Select desired ‘quiet time’ and push OK to set
NOTE: The camera is only able to do one thing at a time; it has one internal
processor. When in cellular mode, the camera must finish transmitting the image
before it can capture a subsequent image. Average transmission speed will range 10
seconds to 3 minutes depending on the network strength at that time and location.
NOTE: The camera will wait for the Quite Time length before it can be triggered by
motion when first turned ON.
ILLUMINATION
This feature allows the user to use external lighting (XtendIR-B) or turn off IR lights if no
lights are required in the night. User selects Internal when they want the IR lights of
camera to work normally; select External if connecting XtendIR-B (sold separately) to the
camera OR to turn IR lights OFF at night, and Int + Ext if both the XtendIR-B and camera
IR lights are desired.
1. Select ILLUMINATION
2. Select Internal, External, or Internal + External and push OK to set
PIR SENSITIVITY
This allows the user to adjust motion sensitivity slightly. (Eg. High makes the camera
most sensitive.)
1. Select PIR Sensitivity
2. Select Low, Normal, High
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DUTY TIME
This feature allows the user to program the camera to turn ON and OFF at a specified
time.
1. Select DUTY TIME
2. Select ENABLE to set up Duty Time or DISABLE to cancel Duty Time
SET START TIME
Set camera START time using arrows and push OK to set
SET STOP TIME
Set camera STOP time using arrows and push OK to set
3. Push LEFT arrow button to return to menu
Note: For 24 hour activity: Disable Duty Time
TIME LAPSE
This feature allows the camera to take pictures at a pre-set time interval (10 seconds to
12 hours) and record or send them over the network.
NOTE: When in cellular mode, it is important to understand the cellular limitations. For
example, it may not be a good idea to set time-lapse interval to short as you will
maximize the daily limit quickly. Furthermore, setting a time-lapse interval will require
taking into consideration the cellular transmission speed.
1. Select TIME LAPSE
2. Select ENABLE to set up time lapse or DISABLE to cancel time lapse
3. Set START TIME and push OK to set
4. Set END TIME and push OK to set
5. Set DELAY TIME and push OK to set
6. Push LEFT arrow button to return to menu
II. ADDITIONAL SETTINGS
LANGUAGE
Select your desired language
DATE / TIME STAMP
This allows the user to have the date, time, and temperature stamped onto each photo or
video.
1. Select TIME STAMP
2. Select NO or YES and push OK to set
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SET DATE / TIME
This feature allows the user to set the display format for date and time, as well as set the
current date and time.
1. Select SET DATE / TIME
2. Select one of the three menu options:
3. Push LEFT arrow button to return to menu when finished
DATE FORMAT
 Select the desired Date Format and push OK to set
TIME FORMAT
 Select desired Time Format and push OK to set
SET DATE / TIME
 Set date and time using UP, DOWN, RIGHT and LEFT arrow and push OK to set
TEMPERATURE
Allows the user to select either Fahrenheit or Celsius temperature settings.
1. Select TEMPERATURE
2. Select Fahrenheit or Celsius and push OK to set
POWER TYPE
This camera is a precisely tuned instrument. It is recommended to use high quality
Alkaline, Lithium or high quality NiMH batteries. Programming which batteries are present
increases accuracy of battery level meter. This camera can also be connected to a 9V or
12V external battery pack (sold separately).
1. Select POWER TYPE
2. Select Lithium/Alkaline, NiMH batteries, DC 9V or DC 12V and push OK to set
FORMATTING SD CARD
Formatting the SD card removes all files on the memory card and prepares it for use in
the camera. It is recommended that the SD card is formatted in the camera prior to each
use.
1. Select FORMAT
2. Select YES to format SD card
3. Push OK to proceed with formatting SD card
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ACCESS CONTROL
This feature allows the user to set a 4-digit password to deter theft and render the
camera unusable without the password.
Select ACCESS CONTROL
SET PASSWORD
 Select desired password using ARROWS and push OK to set
DISABLE PASSWORD
 Select and push OK to disable password
DEFAULT SET
This feature resets the camera to factory default settings.
CAMERA INFORMATION
Select CAMERA INFORMATION from main menu
FILES COUNT
Displays PICTURE and VIDEO number
STORAGE
Displays SD memory card USED SPACE and FREE SPACE
FIRMWARE VERSION
Displays the current camera firmware version
UPGRADE
User can upgrade camera firmware. Place firmware files on ‘EMPTY’ SD card. Insert
card into camera and Select UPDATE
III. CELLULAR SETUP
This menu is for setting up the cellular network. Cellular setup can be accomplished
either by using the Download Tool with a computer (for comprehensive settings) or by
direct setup on camera (for quick and basic settings).
**SKIP TO ‘USING CAMERA ONLY’ SECTION TO SETUP CELLULAR NETWORK IF
YOU WANT TO AVOID USING A COMPUTER TO SETUP
Using Download Tool to set up Cellular Network Settings
1. Insert a SD card and a SIM card into camera
2. Access CELLULAR SETUP from Main Menu and select DOWNLOAD TOOL
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3.
4.
Press OK to download the "RT_SETUP.zip" onto the SD card
Use a computer to unzip the ZIP file, and then open "RT_SETUP.exe" file
See the graphics below for reference
A.
Send Mode:

OFF: turns off the cellular function; camera functions without cellular
functionality.

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INSTANT: to send a picture instantly when the camera captures a picture.
When this option is selected, you need to set a Max Num. Max Number defines
the maximum pictures that will be sent within 24 hours. For instance, 20 means
the camera will only send the first 20 pictures within 24 hours regardless of the
actual number of pictures captured that day.
Note: The Max Num. cannot exceed 200 in Instant mode.

CUSTOM: to send the pictures at a user-defined time in one day.
When this option is selected, you need to set Max Num. (same as above in
'Instant') and Send Time. For example, Max Num. 10 and Send Time 18:30,
the camera will send the first 10 pictures taken in that day at 18:30.
Note: The Max Num. cannot exceed 50 in Custom mode.

DAILY REPORT: to send a SMS (text message) report at a user-defined
time. The report includes total picture/video number captured during the
past 24 hours, the battery level and remaining storage space.
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
VIDEO: to send a video clip either by QVGA or VGA.
This option allows user to send a video clip by QVGA or VGA format, selected
via the drop-down menu. Once this option is selected, the camera will record a
5 second video and send it afterward. This option only works with data plan
as an email attachment to recipient email.
Note: Sending video will take much longer time than sending a picture which
means more power consumption.
B.
Send Via:
The camera provides two solutions, i.e. MMS or SMTP, to send the pictures to the
desired phone numbers and email addresses.

MMS: uses MMS cellular plan
If MMS is selected, pictures will be sent to the preset phone numbers
(maximum 4 numbers allowed) and email addresses (maximum 4 addresses
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allowed) or both phone number and email address (use semicolon ";" between
each phone number and email address).

SMTP: uses Data cellular plan
If SMTP is selected, pictures will be sent from one preset sending email
address to one or multiple email addresses via HSPA network using the SIM
card data plan.
When SMTP is chosen, there is a reminder to ask the user to set the Sending
Email. Click the "Sending Email" button; there would be another pop-up dialog
box as shown below:
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Complete the above information and click "OK" to save. This email address will
be the "Sender" email.
Note: User can send email with SSL encryption (by choose "Use SSL"),
C.
Send To:
This is to set the destination where the MMS/SMTP goes to.

Phone: pictures to phone numbers (maximum 4 numbers)

Email: pictures to email addresses (maximum 4 numbers)

Both: pictures to both phone numbers and email addresses.
NOTE: the ‘Both’ and ‘Phone’ options are only possible for MMS, not for SMTP.
SMTP pictures can only be sent to email addresses (not phone numbers). Using
more phone numbers and emails will result in more battery usage.
D. Operator Parameter:
The manufacturer has pre-set the parameters of some operators worldwide into the
camera; user needs to select one of the operators as shown below:
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For instance, if the user uses an USA AT&T SIM card, choose "USA" in the "Country"
drop down dialog, then choose "AT&T" in the "Operator" drop down dialog.
If user cannot find the country or operator information in the preset software, the user
needs to do custom settings and contact local operators to fill in the operator information.
Choose "Other" in the "Country" drop down dialog; choose "Other" in the "Operator" drop
down dialog, then click the "Custom" button to access a pop-up dialog box.
Complete the following information (please confirm the accurate information with your
local operator), and click OK to save the settings. Take Germany T-Mobile for example
as shown below.
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E. Recipients:
Recipients are where the pictures are transmitted to: phone number or email address.
The recipients allow 4 phone numbers and 4 email addresses, use semicolon ";" between
each phone number and email address.
NOTE: Do not put a space after the semicolon.
F. Remote Control:
This feature allows the user to send a text message command to change certain settings.
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
Disable: turns off remote control.

24 Hour: to allow camera to receive text message command in 24 hour
mode. Note: this mode consumes more power since the Cellular module
will be on standby all the time for incoming SMS messages, turn it off or
switch to Once mode (see below) when this mode is no longer needed.

Once: The cellular module will boot up automatically every day at the
‘Receive Time’ to check if there is any text message commands. After
processing the text message command, the camera will send a
confirmation text message to the sender phone number. If multiple
commands are received, the camera will only process the last text
message command if there is any command conflict. Note: Avoid sending
multiple text message commands to camera in one day.
The camera will accept text message commands in the following protocols to change the
Send Mode shown in the table:
Send Mode
Off
Instant
Customized
Daily Report
Text Message Command Protocol
#SMOFF#
#SMINNN#
#SMCHHMMNN#
#SMDHHMM#
Example
#SMOFF#
#SMI050#
#SMC093030#
#SMD1930#
HH means hour, MM means minute, NN or NNN mean Max Number. Taking
"#SMC093030" for example, this command will change the Send Mode to "Custom" with
receiving time at 9:30 and Max Num. 30.
Note 1: The command protocol must be followed accurately, all letters should be in
capital case; otherwise, the camera will not accept the command.
Note 2: Once the Send Mode is changed to OFF, the module will be turned off and will
not receive any further text message commands; you will need to retrieve the camera to
turn cellular mode back ON.
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Additional text message commands supported are:
Disable
24 Hour
Once
Disable
Change interval time
Reset time lapse setting
To normal
To high
Snapshot
Text Message Command Protocol
Change Remote Control Mode
#RTOFF#
#RT24#
#RT1HHMM#
Change Time Lapse Setting
#TLD#
#TLNNNM#
#TLSHHMMEHHMMINNN#
Change Sending Photo Resolution
#PQN#
#PQH#
Featured command
#SNAP#
Example
#RTOFF#
#RT24#
#RT11130#
#TLD#
#TL060M#
#TLS0530E2130I120#
#PQN#
#PQH#
#SNAP#
User can send text message commands to change the remote control modes as shown
in the above table. HHMM means the wake up time for Once mode. For instance,
#RT11130# means change the remote control mode to once a day and the Receive Time
is 11:30am.
Note: once the remote control is disabled, the camera will not accept any further text
message commands.
User can send text message commands to change the Time Lapse setting. NNN stands
for interval time here, which is in unit of minute. Only 001 to 060, and then multiple of 60
(i.e. In hours) are legible. The max interval time is 720 minutes (i.e. 12 hours). For
instance, #TLS0530E2130I120# means Starting Time 5:30, End Time 21:30, Interval
Time 120 minutes.
Command #SNAP# allows user to catch a snapshot from camera to send to the preset
recipient phone number or email..
G. Photo Quality:
User can choose the picture quality to be sent as either Normal or High..
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NOTE: Normal quality is good for general purpose, high quality will increase the data size
of sending picture which will result in longer sending time and more power consumption.
Photo Quality: Normal
Photo Size
Est. Data Size
992 x 774
50 - 80K
800 x 600
40 - 60K
640 x 480
30 - 50K
640 x 480
30 - 50K
768 x 432
30 - 50K
Photo Quality: High
Photo Size
Est. Data Size
2000 x 1500
~200-400K
1600 x 1200
~150-300K
1280 x 960
~120-250K
1280 x 960
~120-250K
1536 x 864
~120-200K
4 MP
640 x 360
30 - 50K
1280 x 720
~120-200K
TL (16:9)
640 x 360
30 - 50K
1280 x 720
~120-200K
Original Photo
Resolution
12 MP
8 MP
5 MP
TL (4:3)
6 MP
NOTE: MMS may not support High Quality – 12MP or 8MP files sizes in some areas.
H. Camera Name:
User can input a camera name in the form of 4 digits; the camera name will be shown on
the right corner of time stamp of each picture taken.
Note: only 4 digits (0~9) are allowed, DO NOT use Space between digits.
I.
PATH
Save the edited "RidgeTecTOOL.exe" after completing all information above to a location
you can easily find on your compture. Click the "Save" button and a file named
"SETUP.bin" will be generated in the designated location. Copy the "SETUP.bin" file onto
the ROOT directory of a SD card (not in DCIM) and insert the SD card into the camera.
NOTE: Switch the camera to "SETUP" and after a few seconds, the camera will display
"Update Success".
Testing the network using “manually send mode”:
1. Switch camera to "SETUP"
2. After the camera boots up into Live Preview, it will search for the network if a SIM
card is inserted and the cellular module is NOT turned Off in "Send Mode". The
user will see "Searching network....." on the screen. Once the camera is connected
to the network, the ISP name will show on the bottom right corner of the screen. If
the connection fails, it will show "Login fail". Press the "Right" key to search for
network again.
Note: continuously Login fail generally means the network signal is poor or the SIM card
is not compatible.
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3.
While in Live Preview, press 'Down' arrow to switch to Playback mode, choose a
picture using the "Right" or "Left" arrows and press OK. The camera will send the
selected picture to the preset phone number(s) and email address(s). After sending
successfully, the LCD screen will show ‘Send over’. If reception is poor or network is
busy, it will show ‘Send Fail’.
Sending a picture takes 5s-60s depending on the network signal strength. SMTP
generally takes longer time than MMS.
USING CAMERA ONLY TO SETUP CELLULAR SETTINGS
1.
2.
3.
4.
Set SEND MODE: Off, Instant, Customized, or Daily Report
Set SEND VIA: MMS or smtp
Set SEND TO: Phone, Email, or Both
Set NETWORK SETUP:
NOTE: Push the OK button to select each letter/number. The disk icon is for saving
settings; the large left arrow button is for deleting, and the small right arrow is to
return to previous menu.
a. Phone: enter phone number using arrows, press OK to save.
b. Email: enter email address using arrows, press OK to save.
c. Cellular Provider: select your provider from the menu. If your provider is
not present, you will need to use the ‘Download Tool’ explained
previously.
5.
Set PHOTO QUALITY: Normal or High
6.
2G/3G MODE:
2G mode uses GSM cellular frequencies. 3G mode uses HPSA+ cellular
frequencies.
NOTE: If the network does not support GSM, user should switch to 3G mode only.
7.
Set REMOTE CONTROL: Disable, 24 Hour or Once.
NOTE: Explanations of the above settings are explained in greater detail previously in
manual (pg. 10 – 19).
Additional Notes:

Be sure your SIM card works on the GSM or HSPA service. This device supports
four bands: 850MHz, 900MHz, 1800MHz and 1900MHz.
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


If sending photos by MMS, you will want an MMS picture messaging plan. If
sending photos by SMTP account, you will want a Data plan on the SIM card.
There is a max limit on the number of pictures sent daily to your phone. Please
check the MAX number in "Instant" and "Custom" modes to set the desired number
of pictures.
The signal strength of the mobile network may vary with location and time of day,
which may lead to failures in sending pictures. Rain, rainstorms or bad weather may
cause poor signal reception. Be sure to set up camera at a location with strong
network coverage.
ADDITIONAL INFORMATION
TRANSFERRING PICTURES AND VIDEO TO A COMPUTER:
Pictures and video can be removed in one of two ways:
1. SD memory card can be removed (ALWAYS ensure camera is OFF before
removing) and transferred to computer or SD card reader.
2. Connect camera to computer using USB cable.
i. Turn camera ON (may not be required)
ii. Computer will recognize camera and prompt you to open file or save pictures
TROUBLESHOOTING
1. I get more pictures saved to the SD card than transmitted to my phone
number and/or email address
i.
After capturing a photo, the camera will attempt to transmit the photo a few times
before aborting and prepare to capture another photo.
ii.
Poor reception or busy network signals may result in poor connectivity at certain
times and places.
iii.
Increase Quiet Time to 1 – 3 min as the camera may not be able to transmit as
fast in certain network areas.
iv.
Move camera to different location and test connection strength.
v.
Consider purchasing a stronger antenna.
2. I get pictures transmitted periodically / not consistent
i.
The cellular network reception strength will change throughout the day; when the
network is busy, the range and strength of reception will decrease.
3. I cannot get the camera to transmit pictures properly
i.
Ensure your SIM card is compatible
ii.
Ensure the SIM card is active and not locked; you may need to confirm with your
provider
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iii.
iv.
4.
i.
ii.
5.
i.
ii.
iii.
iv.
6.
i.
ii.
iii.
iv.
7.
i.
ii.
iii.
iv.
8.
Ensure you have the proper plan on your SIM card: MMS requires an MMS
picture messaging plan, while SMTP requires data (may be slight variations with
your provider).
Make sure you follow carefully the Download Tool instructions or menu on the
camera in setting up the network.
The camera shows full or partial reception bars and I get login failure or no
pictures transmitted
Although the camera may show full or partial cellular power, the network may be
busy at the time of transmission and login; keep trying or move to another
location.
In some instances the camera may show good reception but the cellular
bandwidth is too small to transmit pictures at that time; trying at a later time or
moving to a different location may help.
The camera does not turn ON
Ensure batteries are inserted properly with correct polarity and fully charged. If
possible test each battery with battery tester. Approximately 1.7V for Lithium and
1.3V for NiMH is full power.
Ensure SD card is properly inserted and not in locked position
Reset camera by removing batteries and SD card for 10 minutes
Cold temperature may decrease battery output sufficiently to prevent camera
from turning ON; check batteries and ensure they are rated for cold temperature
Beeping Noise when camera turns ON
Insert SD card
Ensure SD card is not locked
Format SD card in camera
SD card may not be compatible
Camera will not take pictures or stops part way even with full batteries
SD card is not formatted correctly; format SD card in camera
Ensure SD card is not locked
SD card is faulty or incompatible; try different SD card and/or brand. Faulty or
incompatible SD cards may cause system conflict, system crash, and battery
drain. Always format SD card in camera and try different SD cards if problem
persists.
Batteries do not have enough power to activate picture/video sequence
Batteries run down quickly
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i.
Avoid poor quality alkaline and rechargeable batteries, avoid mixing different
brands and ages of batteries as battery life will be adversely affected. Different
brands of batteries will perform differently than others; try other battery brands to
find what works best for your environment.
ii.
Reduce number of picture burst and/or reduce video length.
iii.
Ensure batteries are fully charged; test batteries with tester if possible
iv.
In cold temperatures, the battery life becomes shorter
v.
SD card may have jammed causing battery to drain; use different SD card and/or
brand
9. Pictures count in burst mode does not equal what I programmed
i.
Camera has sophisticated power meter; when weak or low current is detected,
camera will automatically reduce the number of pictures in burst mode.
ii.
Ensure batteries are fully charged
iii.
Cold temperatures may decrease battery output resulting in reduction in picture
count. Lithium batteries will help in colder weather.
10. Video time is cut shorter than what I programmed
i.
Camera has sophisticated power meter; when weak or low current is detected,
camera will automatically reduce the length of video.
ii.
Ensure batteries are fully charged
iii.
Cold temperatures may decrease battery output resulting in reduction in video
length. Lithium batteries will help in colder weather.
11. SD card is not recognized in camera
i.
If the SD card is formatted on a computer or other camera, it may not be
recognized by this unit. Use this camera to format the SD card
ii.
Ensure that SD card is not greater than 32 GB in size
iii.
Ensure SD card is not locked
iv.
Try different brand of SD card for compatibility
12. SD card is inserted into another device (i.e. camera) and is not recognized
SD card may be formatted differently than the other device (i.e. camera) can
recognize. The camera file system is generally compatible with other digital cameras;
however, it is recommended not to use the same SD card in different cameras to
avoid possible file system conflicts.
13. Color or brightness is different between pictures at same time of day and
during burst mode
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i.
Camera has sophisticated light metering calculations to optimize pictures in all
settings; light intensity may change between pictures causing differences in color
and contrast.
ii.
During burst mode, the first picture is taken quickly for fast trigger speed;
increased light metering occurs between first and second picture resulting in
different color or brightness.
14. Battery level on display is low despite using new batteries
i.
Ensure battery type is selected correctly in camera menu.
ii.
Rechargeable batteries run on lower voltage than lithium resulting in display
variation. Some rechargeable batteries will display low power even though they
are fully charged; this does not affect camera performance.
iii.
Cold weather will reduce battery output
15. Low Power problems
When the camera power is low the system will not be stable, you may observe
abnormal screen displays or automatic camera reboot. Change your batteries.
16. Camera fails to detect motion.
i.
Ensure batteries test full; replace batteries if necessary
ii.
Ensure SD card is NOT locked and compatible with camera; take test pictures in
‘Live Preview’ mode.
iii.
Ensure ‘Quiet Time’ is set correctly
iv.
Ensure camera is mounted correctly. Note: hot weather, humidity, and rain will
reduce PIR sensing distance; move camera closer if required.
v.
Typically mounting the camera at a height of 3-4 feet will maximize detection
distance, this will depend slightly on the size of game you are trying to observe.
vi.
Camera may be angled up too high or too low thereby allowing subjects to walk
under or over the PIR motion detection window; adjust camera position and try
again.
17. Images are blurry (stills or motion)
i.
RidgeTec offers some of the best picture quality. Although we try to cover every
scenario, it is important to realize that different environments and conditions will
affect the picture quality.
ii.
Blurry still images may result from interference with focal points; for example
distance from camera, trees, brush, may affect focus point.
iii.
Fog, condensation, water drops, snow, dust, direct sunlight, etc can all reduce
picture quality.
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iv.
18.
i.
ii.
iii.
19.
i.
ii.
iii.
iv.
v.
Motion blur may result when object moves too quickly. Blur will be compounded
during night and low light situations. The RidgeTec camera has been finely
tuned to maximize picture quality while balancing other interactions such as
battery life, trigger speed, and IR lighting distance.
Night images are dark
Ensure batteries are fully charged. Use Lithium or high quality NiMH
rechargeable batteries.
Cold temperature will reduce battery output to IR lights.
Remove brush, grass, and other debris that may prevent IR light from reaching
its potential.
Too many empty pictures/video or false triggers
Ensure camera is mounted on a solid surface; trees and surface may move in
wind causing camera to trigger falsely.
Adjust camera height and angle.
Remove brush and branches from detection zone that may be triggering camera.
A close running animal/human may make it across detection zone before
triggering the camera
Sunlight and heat waves may result in certain scenarios of false triggers; position
camera in different location.
SPECIFICATIONS
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HSPA+ Cellular Module
MMS resolution: up to 2000 x 1500
Lens: FOV = 52
Photo resolution: (4:3) 12MP, 8MP, 5MP or (16:9) 6MP, 4MP (programmable)
Photo burst: 1-5 photos per trigger (programmable)
Video resolution: HD 1280 x 720 or 640 x 480 VGA
Video length: 5-60 sec
Very compact (4 x 5.9 x 2.2 inches)
Fast trigger time (<1 sec)
60 No Glow Black Flash infrared LEDs
Multi-zone PIR detection range: up to 50 feet
Color daytime and black & white nighttime pictures
Date, Time, Temperature & Moon Phase image stamp
Low power consumption, standby battery lifetime up to 12 months
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External memory : SD/SDHC card up to 32 GB
Video sound recording
9V / 12V-volt port & USB port
12 x 1.5 volt AA batteries (not included)
Low battery indicator
Mount with mounting strap, security box, & cable lock
4-digit password protection
Playback pictures and videos
2.4” true color TFT display
User-friendly interface, 6 buttons control
Time Lapse
Duty Time
WARRANTY INFORMATION
This RidgeTec camera is warranted to be free from defects in material and workmanship
for 1 year from the original date of purchase when purchased through an authorized
dealer. RidgeTec will, at its option, repair or replace your camera with the same or
comparable model, free of charge (shipping charges may apply) for a period of (1) one
year from the original date of purchase in the event of a defect in materials or
workmanship occurring with normal use. This warranty only extends to the original retail
purchaser. Purchase receipt or other proof of date of original purchase is required before
warranty performance. The warranty on any replacement product provided under this
warranty shall be for the unexpired portion of the warranty period applicable to the
original product.
This warranty extends solely to failures due to defects in materials or workmanship
occurring during normal use. It does not cover normal wear of the product. This warranty
is void if: the product housing has been removed, if the product's label, logo or serial
number have been removed, or if the product fails to function properly as a result of
accident, misuse, abuse, neglect, mishandling, misapplication, non-compatible batteries,
faulty installation, setup, adjustments, improper maintenance, alteration, maladjustment
of controls, modification, power surges, service by anyone other than RidgeTec or
RidgeTec authorized service center or acts beyond the manufacturer's control. Should
your product prove defective during this warranty period, please contact us to obtain a
RMA number prior to returning the defective unit.
Page | 27
*RMA number is required for all returns.
If the product is beyond the warranty period, the price for repairing or replacing may vary.
International customers pay different amount of shipping & insurance. We will send
detailed shipping information along with the RMA number. Include with your camera the
RMA form and a copy of your dated cash register receipt or other proof of purchase.
*Please contact us if you have any questions or problem while using the camera before
you request a RMA number and send the camera back for repair.
Some problems may be solved easily with help from customer service.
CAMERA REPAIR
Repairs for damages not covered by the warranty will be subject to a charge. Please
contact RidgeTec to discuss repair options not covered under warranty.
CUSTOMER SERVICE CONTACT:
RidgeTec Inc.
210A 12A St. N. Suite 410
Lethbridge, AB T1H 2J1, Canada
Phone: 1-403-942-6800
Email: sales@ridgetecoutdoors.com
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