Card PCI - Electrocomponents

Card PCI - Electrocomponents
FRITZ!Card PCI
This manual and the software it describes are protected by copyright. AVM grants the non-exclusive
right to use the software, which is supplied exclusively in what is known as object code format. The
licensee may create only one copy of the software, which may be used exclusively for backup use.
AVM reserves all rights that are not expressly granted to the licensee. Without previous approval in
writing, and except for in cases permitted by law, it is particularly prohibited to
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copy, propagate or in any other manner make this documentation or this software publicly
accessible, or
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process, disassemble, reverse engineer, translate, decompile or in any other manner open the
software and subsequently copy, propagate or make the software publicly accessible in any other
manner.
This documentation and software have been produced with all due care and checked for correctness in
accordance with the best available technology. AVM GmbH disclaims all liability and warranties,
whether express or implied, relating to the AVM product’s quality, performance or suitability for any
given purpose which deviates from the performance specifications contained in the product
description. The licensee bears all risk in regard to hazards and impairments of quality which may
arise in connection with the use of this product.
AVM will not be liable for damages arising directly or indirectly from the use of the manual or the
software, nor for incidental or consequential damages, except in case of intent or gross negligence.
AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a
result of direct or indirect errors or destruction and for any costs (including connection charges)
related to the documentation and the software and due to incorrect installations not performed by
AVM itself.
The information in this manual and the software are subject to change without notice for the purpose
of technical improvement.
We offer a manufacturer’s warranty for this original product. The conditions of this warranty are
contained in the WARRANTY.PDF file in the INFO folder on the product CD included with delivery.
© AVM GmbH 2005. All rights reserved.
Documentation release 11/2006
AVM Audiovisuelles Marketing
und Computersysteme GmbH
Alt-Moabit 95
AVM Computersysteme
Vertriebs GmbH
Alt-Moabit 95
10559 Berlin
10559 Berlin
AVM in the Internet: www.avm.de/en
Trademarks: Unless otherwise indicated, all trademarks mentioned are legally protected trademarks
owned by AVM GmbH. This is especially true for product names and logos. Microsoft, Windows and the
Windows logo are trademarks owned by Microsoft Corporation in the USA and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc. licensed to AVM GmbH. All other product and company
names are trademarks of their respective owners.
2
FRITZ!Card PCI
Contents
1
1.1
1.2
1.3
2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
3
3.1
3.2
3.3
4
4.1
4.2
4.3
4.4
4.5
4.6
Welcome
6
What Does FRITZ!Card PCI Include? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Package Contents? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Installation
9
FRITZ!Card PCI Hardware Installation and Connection to ISDN. . . . . . .9
What Is Installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the Driver Software in Windows XP. . . . . . . . . . . . . . . . . . . . 12
Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . . . . 13
Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . . . . 15
Installing the Driver Software in Windows 98. . . . . . . . . . . . . . . . . . . .16
Installing the Communications Software FRITZ! . . . . . . . . . . . . . . . . . . 17
AVM ISDN CAPI Port Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . .18
Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . . . .19
Installing Individual Software Components . . . . . . . . . . . . . . . . . . . . 20
How to Perform an Update of the Driver Software . . . . . . . . . . . . . . . 20
Removing FRITZ!Card PCI
23
Removing Software in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Removing Software in Windows Me and 98 . . . . . . . . . . . . . . . . . . . . .24
Removing Software in Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . .25
FRITZ!: Internet and ISDN Software
27
The Many Facets of FRITZ!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Blocking Numbers With ISDNWatch . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Going Online with FRITZ!web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Faxing with FRITZ!fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
MSNs for FRITZ! Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
ISDN and the Internet with Windows System Services . . . . . . . . . . . .33
FRITZ!Card PCI – Contents
3
5
5.1
5.2
5.3
6
6.1
6.2
6.3
4
How FRITZ!Card PCI Works
35
FRITZ!Card PCI on the ISDN Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
How Does an ISDN-Controller Work? . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Ready to Receive on Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Information, Updates and Support
42
Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Assistance from AVM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Index
46
Declaration of CE Conformity
48
FRITZ!Card PCI – Contents
Typographical Conventions
The following typographic conventions and symbols are
used in this manual to make reading easier and to emphasize important information.
Highlighting
The table below explains the highlighting conventions used
in this manual.
Highlighting
Function
Example
Quotation marks
Keys, buttons, icons,
tabs, menus,
commands
“Start / Programs” or
“Enter”
Capital letters
Path and file names in
running text
SOFTWARE\INFO.PDF
or README.DOC
Pointed brackets
Variables
<CD-ROM drive>
Typewriter font
Information to be typed a:\setup
in using the keyboard
Gray italics
Hints, instructions and ... For more informawarnings, always
tion, see ...
accompanied by a
symbol in the margin
Symbols
The following graphic symbols in the manual always appear
in connection with text printed in gray italics:
FRITZ! marks useful hints to assist you in working with the
product.
The hand indicates important instructions that must be
observed to avoid malfunctions.
FRITZ!Card PCI – Typographical Conventions
5
Welcome
1 Welcome
Welcome to the world of ISDN! This manual is your introduction to ISDN communication with FRITZ!Card PCI. It contains
important information about the scope of functions, operation and installation of your ISDN-Controller and the corresponding software. The manual also tells you how to use
ISDN services and how to access the Internet.
1.1 What Does FRITZ!Card PCI Include?
FRITZ!Card PCI by AVM presents a communications package
which makes available the advantages of ISDN: high
transmission speed, fast connection, optimum line quality
and maximum operating reliability.
The FRITZ!Card PCI communications package consists of:
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the AVM ISDN-Controller FRITZ!Card PCI with its associated driver software,
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FRITZ!, the ISDN communications software
(See the FRITZ! manual in PDF format and section “The
Many Facets of FRITZ!” on page 28 for more information.)
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and the AVM system drivers AVM ISDN CAPI Port Driver,
AVM ISDN NDIS WAN CAPI Driver and the AVM ISDN TAPI
Services for CAPI.
For more information on the AVM system drivers, see
section “Going Online with FRITZ!web” on page 29 and
the corresponding Help files.
6
FRITZ!Card PCI – 1 Welcome
Package Contents?
1.2 Package Contents?
The box contains:
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1 FRITZ!Card PCI
The ISDN-Controller FRITZ!Card PCI establishes the
connection between your computer and ISDN.
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1 ISDN cable
With the ISDN cable provided, FRITZ!Card PCI is
connected to the ISDN jack.
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1 FRITZ!Card PCI CD with
– driver software for FRITZ!Card PCI
– FRITZ!, the ISDN communications software
– AVM system drivers
– documentation for all enclosed AVM products
The CD_INFO.HTM file in the root directory of the
installation CD describes the contentes of the CD.
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1 FRITZ!Card PCI manual (which you’re reading now)
Documentation for the FRITZ!Card PCI ISDN-Controller
FRITZ!Card PCI – 1 Welcome
7
Installation Requirements
1.3 Installation Requirements
In order to operate FRITZ!Card PCI, you must have the
following:
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1 ISDN access
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1 computer with an Intel Pentium II processor (or a comparable AMD processor), 64 MB RAM and a hardware
configuration suitable for the operating system.
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Your computer must have a free PCI slot and a free interrupt for this slot.
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The operating system Microsoft Windows XP, Me, 2000
or Windows 98 must be installed.
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To operate FRITZ!fon or other telephony software, you
must have a sound card and driver with full-duplex capability, and suitable sound input/output equipment
(such as a headset).
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The “Stand-by” and “Remote Wake Up” functions are
available with the operating systems Windows XP, Me
and Windows 2000 if your computer is ACPI-capable
and the CAPI driver is installed. For more information
about the requirements for ACPI, see the section “Does
the Computer Support ACPI?” on page 40.
You can install FRITZ!Card PCI if your computer meets all of
these requirements.
FRITZ!Card PCI and the software supplied with it is designed
as a solution for stand-alone PCs, not for network operation.
They are designed to connect only one single PC to the ISDN
line.
8
FRITZ!Card PCI – 1 Welcome
Installation
2 Installation
FRITZ!Card PCI can be installed in the operating systems Windows XP, Windows Me, Windows 2000 and Windows 98.
In some operating systems the display of menus and folders
can be changed. The following instructions are based on the
standard installation of each operating system.
FRITZ!Card PCI is installed in two steps:
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Physically installing the AVM ISDN-Controller FRITZ!Card
PCI in the computer and connecting it to ISDN.
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Installing the software components of FRITZ!Card PCI
using a joint installation program.
2.1 FRITZ!Card PCI Hardware Installation
and Connection to ISDN
Proceed as follows to install FRITZ!Card PCI and connect it to
ISDN.
1.
Switch off your computer and any connected devices
and then unplug the power supply.
2.
Loosen the screws of the computer housing and open
the computer.
3.
Select a free PCI slot and remove the blanking plate
from the top end of the slot.
4.
Insert the ISDN-Controller FRITZ!Card PCI into the slot,
connector strip first, until the card is positioned firmly.
FRITZ!Card PCI – 2 Installation
9
FRITZ!Card PCI Hardware Installation and Connection to ISDN
How to insert the FRITZ!Card PCI is illustrated in the
figure below:
Inserting the FRITZ!Card PCI into the PCI slot
5.
Screw the ISDN-Controller tightly to the top end of the
slot.
6.
Close the computer, screw the housing back together,
and plug the power cable back into the socket.
7.
Remove the enclosed ISDN cable from the package. The
ISDN cable has identical plugs fitted to both ends. Insert one plug into the socket of the ISDN-Controller.
8.
Plug the other end of the ISDN cable into the ISDN outlet.
Now the software components of FRITZ!Card PCI can be installed. Read the following sections for instructions.
10
FRITZ!Card PCI – 2 Installation
What Is Installed?
2.2 What Is Installed?
During the initial installation, the installation program sets
up the following software components:
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the driver software for FRITZ!Card PCI
The driver software for the ISDN-Controller FRITZ!Card
PCI is loaded automatically when Windows is started.
The exact steps taken to install the driver software differ among the operating systems Windows XP, Me, 98
and 2000. Read the section that describes the driver
software installation for your operating system.
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the FRITZ! communications software
See the section “The Many Facets of FRITZ!” on page 28
for more information.
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AVM ISDN CAPI Port Driver
See the section “ISDN and the Internet with Windows
System Services” on page 33 for more information.
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the AVM ISDNWatch program, software for monitoring
ISDN activities
See the section “Blocking Numbers With ISDNWatch”
from page 29 for more information.
If you already have individual software components such as
FRITZ! installed, read the instructions in section “Installing
Individual Software Components” on page 20.
In the section “Where to Find What After Installation” on
page 19 you will find information about the locations of the
various software components on your computer after installation.
Once installation is complete, additional AVM system drivers
and software may be installed for online services (see the
section “ISDN and the Internet with Windows System Services” on page 33).
FRITZ!Card PCI – 2 Installation
11
Installing the Driver Software in Windows XP
2.3 Installing the Driver Software in
Windows XP
Administrator rights are required to install the driver
software in Windows XP Professional.
Once the FRITZ!Card PCI has been inserted in your computer,
proceed as follows:
1.
Switch on your computer.
2.
The driver software for the FRITZ!Card PCI is already contained in the Windows XP operating system and is installed automatically when the computer is started.
3.
A message in the task bar indicates that FRITZ!Card PCI
was found and has been installed. This message disappears after a few seconds.
Windows XP has detected new hardware
4.
To check that the FRITZ!Card PCI installation was successful, open the “Device Manager” by clicking through
“start / Control Panel / Performance and Maintenance /
System / Hardware / Device Manager”. Double-click
“Network adapters”. The list contains the entry “AVM
ISDN-Controller FRITZ!Card PCI”.
This concludes installation of the FRITZ!Card PCI drivers delivered with the hardware in Windows XP. FRITZ!Card PCI is
now ready for immediate operation.
To make sure that the latest version of these drivers is installed, it may be necessary to update the drivers with the installation program included on the FRITZ!Card PCI installation CD:
1.
Insert the FRITZ!Card PCI CD and run the program SETUP.EXE in the WINDOWS.XP folder.
The installation program for FRITZ!Card PCI starts.
12
FRITZ!Card PCI – 2 Installation
Installing the Driver Software in Windows Me
2.
In its sign-on window, select your language and click
“Continue”.
3.
In the next dialog, select “Update” and confirm by clicking “Continue”.
4.
In the next dialog Windows may indicate that you are
about to install software not digitally signed by Microsoft. This prompt depends on the driver signature
options set on your computer. Answer the prompt with
“Continue Anyway”. Repeat this procedure in the next
dialog for the AVM ISDN NDIS WAN CAPI Driver.
5.
The next window informs you that the drivers have been
updated successfully. Click “Finish” to end the installation.
6.
Answer “No” in the next dialog so that your computer
will not be rebooted.
This concludes the update of the FRITZ!Card PCI driver software.
In the next step, install the FRITZ! communications software.
For more information, see the section “Installing the Communications Software FRITZ!” on page 17.
2.4 Installing the Driver Software in
Windows Me
Once the FRITZ!Card PCI has been inserted in your computer,
proceed as follows:
1.
Start the computer and then insert the FRITZ!Card PCI
CD.
2.
The “Add New Hardware” wizard recognizes a new Plug
& Play device to be installed.
3.
When asked: “What would you like to do?”, select the
option “Automatic search for a better driver (Recommended).”
4.
Select the entry <CD-ROM DRIVE>:\WINDOWS.ME\
FPCISET.INF in the list of entries found and confirm with
“OK”.
FRITZ!Card PCI – 2 Installation
13
Installing the Driver Software in Windows Me
List of drivers found
5.
When the message “Windows has finished installing
the software selected that your new hardware device requires.” appears, click “Finish”.
Next, the welcome window of the installation program
for the AVM ISDN-Controller FRITZ!Card PCI appears
automatically.
6.
Specify the folder in which the driver software is to be
installed on your computer.
7.
As a final step of the driver software installation, a message box is displayed showing the configuration of the
ISDN-Controller FRITZ!Card PCI.
Then a message that the FRITZ! communications software
can be installed appears. Continue with the section “Installing the Communications Software FRITZ!” on page 17.
Windows Me includes an “ISDN Configuration Wizard”. This
Wizard can be used neither to install ISDN hardware and
software correctly, nor to set up an ISDN connection. It can
only be used to configure a previously installed AVM ISDN
NDIS WAN CAPI driver (one of the AVM system drivers).
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FRITZ!Card PCI – 2 Installation
Installing the Driver Software in Windows 2000
2.5 Installing the Driver Software in
Windows 2000
Administrator rights are required to install the driver
software in Windows 2000.
Once the AVM ISDN-Controller FRITZ!Card PCI hardware has
been inserted in your computer, the next step is to install the
driver software for the ISDN-Controller. Proceed as follows:
1.
Switch on your computer.
2.
The “Found New Hardware Wizard” recognizes a new
Plug & Play device to be installed. Click “Next”.
3.
In the next window, select the option “Search for a suitable driver for my device (recommended)” and confirm
your selection with “Next”.
4.
In the next window, select the option “CD-ROM drives”
and confirm by clicking “Next”.
5.
The program reports that a driver was found. Click
“Next” to install the driver.
6.
In the next dialog Windows may indicate that you are
about to install software not digitally signed by Microsoft. This prompt depends on the driver signature
options set on your computer. Answer the prompt with
“Yes”. Repeat this procedure in the next dialog for the
AVM ISDN NDIS WAN CAPI Driver.
7.
Conclude the installation by clicking “Finish”.
Then a message that the FRITZ! communications software
can be installed appears. Continue with the section “Installing the Communications Software FRITZ!” on page 17.
FRITZ!Card PCI – 2 Installation
15
Installing the Driver Software in Windows 98
2.6 Installing the Driver Software in
Windows 98
Once the AVM ISDN-Controller has been inserted in your
computer, turn your computer back on. Windows 98 automatically detects that a new Plug and Play device is present:
the ISDN-Controller. The “Add/Remove Hardware Wizard” is
started.
Insert the FRITZ!Card PCI CD and follow the instructions on
the screen. Note the following:
1.
When asked: “What do you want Windows to do?”, select the option “Search for the best driver for your device. (Recommended).”
2.
When the program asks where the driver is located, activate only the option “CD-ROM drive”.
Specifying the driver location in Windows 98
3.
When the message “Windows has finished installing
the software selected that your new hardware device requires.” appears, click “Finish”.
Next, the welcome window of the installation program
for the AVM ISDN-Controller FRITZ!Card PCI appears
automatically.
4.
16
Specify the folder in which the driver software is to be
installed on your computer.
FRITZ!Card PCI – 2 Installation
Installing the Communications Software FRITZ!
5.
As a final step of the driver software installation, a message box is displayed showing the configuration of the
ISDN-Controller FRITZ!Card PCI.
Once the driver software installation has been completed, a
message reports that the FRITZ! communications software
can be installed. For more information, read “Installing the
Communications Software FRITZ!” on page 17.
Windows 98 includes an “ISDN Configuration” wizard. This
Wizard can be used neither to install ISDN hardware and
software correctly, nor to set up an ISDN connection. It can
only be used to configure a previously installed AVM ISDN
NDIS WAN CAPI driver (one of the AVM system drivers).
2.7 Installing the Communications
Software FRITZ!
1.
The welcome screen of the FRITZ! installation appears.
Click “Next”.
2.
Specify the folder in which the FRITZ! communications
software is to be installed on your computer.
3.
The next step is to specify the program folder for FRITZ!
in the Start menu.
4.
The next dialog asks whether you would like to perform
a simple installation or an installation with configuration.
Installation: The FRITZ! modules are installed with
default settings in the specified folder. All program
settings can be changed in the individual FRITZ!
modules after installation. Please see the Online Help
for instructions.
Installation with Configuration: A number of basic
settings can be made during installation, for example,
information for operation at a PBX.
FRITZ!Card PCI – 2 Installation
17
AVM ISDN CAPI Port Driver Installation
2.8 AVM ISDN CAPI Port Driver
Installation
Upon conclusion of the FRITZ! communications software installation, you can install the AVM ISDN CAPI Port Driver. A
window with four settings pages is displayed:
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Modems
Select here the CAPI Port modems you would like to install, such as “AVM ISDN Internet (PPP over ISDN)” for a
connection to an Internet Service Provider using Windows’ Dial-Up Networking. View information about the
individual modems by clicking a modem and then
pressing “F1”.
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Port
On this settings page you can assign specific COM ports
to the virtual modems. If no special COM port settings
are required in your system, simply confirm the default
settings.
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MSN
On this settings page you may separate the online
charges from the charges for voice connections. To use
this option, an MSN must be entered on the “MSN” settings page. Online connections then will be charged to
this number.
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AVM Test Connection / Fast Internet over ISDN
Define here whether two new connections should be
configured in Dial-Up Networking during installation of
the AVM ISDN CAPI Port Driver: AVM Fast Internet and
AVM Intranet. Dial-Up Networking must already be installed on your computer.
These connections are only designed to check that the
program functions properly. They cannot be used to
establish a connection to the Internet.
This completes software installation for the FRITZ!Card PCI.
Restart your computer.
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FRITZ!Card PCI – 2 Installation
Errors During Installation: What to Do
Errors During Installation: What to Do
If errors occurred during installation and the software components of FRITZ!Card PCI were not installed correctly, proceed as follows:
1.
Remove all of the installed FRITZ!Card PCI components
by following the instructions in the sections “Removing
Software in Windows XP” on page 23, “Removing Software in Windows Me and 98” on page 24 or “Removing
Software in Windows 2000” on page 25, respectively.
2.
Restart your computer.
3.
Repeat the complete software installation.
If you want to install individual FRITZ!Card PCI software
components, please read the instructions in the section
“Installing Individual Software Components” on page 20.
2.9 Where to Find What After Installation
After installation with default settings you will find the software components of FRITZ!Card PCI at the following locations:
The entry “AVM ISDN-Controller FRITZ!Card PCI” is included
in the Device Manager.
The FRITZ! modules are contained in the “FRITZ! ISDN and Internet” icon on your desktop as well as in the “FRITZ!” program group. For information on features and operation of the
FRITZ! modules, please see the chapter “FRITZ!: Internet and
ISDN Software” on page 27.
If you have installed the AVM ISDN CAPI Port Driver, a link to
the Help file for the ISDN CAPI Port Driver is created on your
desktop.
The ISDNWatch program is located in the “Startup” folder of
the Start menu. This program monitors and logs the B-channel activities of your FRITZ!Card PCI. The ISDNWatch icon in
the task bar indicates the operation status of the B channels
FRITZ!Card PCI – 2 Installation
19
Installing Individual Software Components
used by the ISDN-Controller. All connection charges accrued
are listed and compiled in the statistics. For details, see the
section “Blocking Numbers With ISDNWatch” on page 29.
2.10 Installing Individual Software
Components
Certain software components may already be installed on
your computer, such as FRITZ!, for example. In this case you
may want to install only certain individual components from
the product CD. You can do so as follows:
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To install the FRITZ!Card PCI driver software, open the
README.DOC file in the folder named for your
<OPERATING SYSTEM> on the CD, and follow the instructions it contains.
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To install the FRITZ! communications software, run the
program file SETUP.EXE in the folder SOFTWARE/FRITZ!
on the installation CD.
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The AVM ISDN CAPI Port Driver is installed using the
SETUP.EXE file located in the SOFTWARE\CAPIPORT\
CAPIPORT.<OPERATING SYSTEM>\<LANGUAGE> folder on
the CD.
The CD_INFO.HTM file in the root directory of the FRITZ!Card
PCI CD lists the contents of the CD.
2.11 How to Perform an Update of the
Driver Software
AVM continuously extends the functionality of the driver
software for your FRITZ!Card PCI. To ensure that your installation of FRITZ!Card PCI is always up to date, you should install
new driver software whenever new drivers are made available. To do so, proceed as follows:
1.
Open the following Internet page:
www.avm.de/en/download
20
FRITZ!Card PCI – 2 Installation
How to Perform an Update of the Driver Software
2.
Select the category
– Product Group: FRITZ!
– Product: FRITZ!Card PCI
– Operating system: the operating system on your
computer.
– Please choose your language
3.
Click the “Search downloads” button. The updates
found are displayed on the screen.
Search results for new driver software for the FRITZ!Card PCI
4.
Start downloading an update by clicking the “Start
download” button.
5.
In the “File Download” window, click the “Save” button
and then click “OK”.
6.
In the next window, enter the folder in which the update
file is to be saved on your computer.
7.
Confirm with “Save”. The file will be downloaded to
your computer.
8.
Now go to the folder in which you saved the update file
and double-click the file name to open it.
9.
Confirm the installation in the next window by clicking
“Yes” and then click “Next” in the AVM window of
FRITZ!Card PCI.
FRITZ!Card PCI – 2 Installation
21
How to Perform an Update of the Driver Software
10. Then specify the folder in which the latest driver software is to be saved on your computer and confirm by
clicking “Next”.
11.
The welcome window of the installation program appears. Click “Continue”.
12. In next dialog, select “Update” and once again “Continue”.
13. In Windows XP and Windows 2000, Windows may indicate that you are about to install software not digitally
signed by Microsoft. This prompt depends on the driver
signature options set on your computer.
Answer the prompt with “Continue Anyway” in Windows
XP or with “Yes” in Windows 2000. Repeat this
procedure in the next dialog for the AVM ISDN NDIS
WAN CAPI Driver.
14. An information window appears announcing that the
update has been concluded successfully. Confirm with
“Finish”.
15. Restart your computer when prompted to do so.
This concludes the update of the driver software.
22
FRITZ!Card PCI – 2 Installation
Removing FRITZ!Card PCI
3 Removing FRITZ!Card PCI
The steps required to remove the software vary depending
on your computer's operating system. See the section below
that describes uninstallation in your operating system.
3.1 Removing Software in Windows XP
When the FRITZ!Card PCI hardware is removed from the computer, the driver software is deactivated automatically. It is
thus not necessary to remove the software.
If you would like to remove the driver software, proceed as
follows:
The driver can only be uninstalled when FRITZ!Card PCI is still
physically present in the computer. After the hardware has
been removed from the PCI slot, the corresponding entry in the
Device Manager is no longer visible.
1.
Open the “Device Manager” by clicking through “Start /
Control Panel / Performance and Maintenance / System
/ Hardware / Device Manager”.
2.
Double-click “Network adapters”.
3.
Select from the list the entry “AVM ISDN-Controller
FRITZ!Card PCI”.
4.
Select “Action / Uninstall”.
5.
Acknowledge the message by clicking “OK”.
This completes uninstallation of the driver software.
Proceed as follows to remove the FRITZ! communications
software and the system driver(s):
1.
Click the “Add/Remove Programs” icon in the “Start /
Control Panel”.
2.
Make sure that the “Change or Remove Programs” button is selected in the column at left.
FRITZ!Card PCI – 3 Removing FRITZ!Card PCI
23
Removing Software in Windows Me and 98
If the FRITZ! communications software and the AVM CAPI
Port driver are installed on your system, then they both
appear in the list of “Currently installed programs”:
– AVM FRITZ!
– AVM ISDN CAPI Port
3.
Select the software component you want to remove.
4.
Click the “Change/Remove” button. All of the selected
component’s files and settings are deleted from your
computer.
Repeat this process as necessary to remove another software component of FRITZ!Card PCI.
This completes uninstallation of the selected component.
3.2 Removing Software in Windows Me
and 98
Proceed as follows to completely or partially uninstall
FRITZ!Card PCI:
1.
Select “Start / Settings / Control Panel”, then doubleclick the “Add/Remove Programs” icon.
2.
The components of FRITZ!Card PCI are found in the list
of installed software. They appear in the list as follows:
– AVM FRITZ!
– AVM ISDN CAPI Port
– AVM ISDN-Controller FRITZ!Card PCI
3.
Select the components to be removed.
4.
Click the “Add/Remove...” button. The uninstall program is started. All of the selected component‘s files
and settings are deleted from your computer.
Repeat this process as necessary to remove another
software component of FRITZ!Card PCI.
24
FRITZ!Card PCI – 3 Removing FRITZ!Card PCI
Removing Software in Windows 2000
5.
Restart your computer.
Rebooting the computer concludes the uninstallation.
3.3 Removing Software in Windows 2000
Proceed as follows to remove the FRITZ!Card PCI driver software in Windows 2000:
1.
Select “Start / Settings / Control Panel”, then doubleclick the “Add/Remove Hardware” icon.
2.
The Add/Remove Hardware Wizard is started. Click
“Next”.
3.
Select the “Uninstall/Unplug a device” option in the following dialog and click “Next”.
4.
Then select the “Uninstall a device” option. Confirm by
clicking “Next”.
5.
Select the entry “AVM ISDN-Controller FRITZ!Card PCI”
in the following list and confirm with “Next”.
6.
Confirm the uninstallation by activating the option “Yes,
I want to uninstall this device” and click “Next”.
7.
As a final step, click “Finish”.
This completes uninstallation of the FRITZ!Card PCI driver
software.
Proceed as follows to remove the FRITZ! communications
software and the system driver:
1.
Select “Start / Settings / Control Panel”, then doubleclick the “Add/Remove Programs” icon.
2.
Make sure that the “Change or Remove Programs” button is selected in the column at left.
If the FRITZ! communications software and the AVM CAPI
Port driver are installed on your system, then they both
appear in the list of “Currently installed programs”:
– AVM FRITZ!
– AVM ISDN CAPI Port
FRITZ!Card PCI – 3 Removing FRITZ!Card PCI
25
Removing Software in Windows 2000
3.
Select the software component you want to remove.
4.
Click the “Change/Remove” button. All of the selected
component‘s files and settings are deleted from your
computer.
Repeat this process as necessary to remove another software component of FRITZ!Card PCI.
This completes uninstallation of the selected component.
26
FRITZ!Card PCI – 3 Removing FRITZ!Card PCI
FRITZ!: Internet and ISDN Software
4 FRITZ!: Internet and ISDN
Software
FRITZ! is the gateway to the entire world of ISDN communication: surfing the Internet, sending faxes, transmitting data and
much more. This software grants you freedom of connectivity,
allowing communication not only with remote partners
equipped with an ISDN line, but also connections to analog
lines. The following diagram shows some of the implementations FRITZ! and your ISDN-Controller make possible.
Exchanging e-mail
Sending faxes
Surfing the Web
ISDN
Making phone calls
Exchanging files
Computer with FRITZ!Card
Internet and ISDN with FRITZ!
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
27
The Many Facets of FRITZ!
4.1 The Many Facets of FRITZ!
FRITZ! consists of the following modules:
The module FRITZ!web allows the user to dial into the Internet
simply and directly. Thanks to channel bundling and data compression, Internet connections with extremely high data transmission speeds can be established. The option of automatically clearing down idle connections saves connection costs if you
are charged by connection up-time.
With FRITZ!fax you can send and receive faxes in accordance
with the G3 fax standard (analog fax). You can send fax documents directly from your text processing program. FRITZ!fax can
also be used to poll fax servers, and can be operated as a fax
polling server itself.
With FRITZ!fon plus a full-duplex sound card and a headset
or other speech input/output device, telephone conversations can be conducted directly from your PC –with convenient phone book management and a notes function. Three
parties can be connected in a conference call. You can use
short messaging service via SMS centers to send SMS to
terrestrial lines. FRITZ!fon includes an answering machine.
Different messages can be configured for specific numbers,
callers and times of day.
Using the ISDN file manager FRITZ!data, files can be transferred
quickly and securely, and your computer can be configured to
receive files from outside callers. Access rights to your files can
be defined individually for each user.
In the FRITZ! Address Book you can save all the information
needed to dial up connections with all FRITZ! modules. The Address Book can be opened from any FRITZ! module.
For comprehensive information about FRITZ!, see the Online
Help.
28
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
Blocking Numbers With ISDNWatch
4.2 Blocking Numbers With ISDNWatch
ISDNWatch is a program that supports you by monitoring your
ISDN connections.
Besides displaying the B-channel activities and the option
of logging all ISDN connections, ISDNWatch also offers a
number filter.
With the ISDNWatch number filter you can block individual
numbers or whole groups of numbers for all incoming and outgoing connections to and from your computer. For instance,
you can block foreign numbers, long-distance numbers or costly service numbers. By blocking expensive service numbers
you can prevent web dialers from establishing costly connections from your computer.
For more information about the number filter and configuration instructions, see the ISDNWatch Online Help.
4.3 Going Online with FRITZ!web
With FRITZ!Card PCI and the FRITZ!web module you can go online fast for easy surfing. You can explore the World Wide Web,
exchange e-mail or enter chat rooms.
A Wizard simplifies access to the Internet and helps you to
manage your Internet connections and settings:
z
Select the “Connect to the Internet” button in the wizard and open a web browser to establish a connection
to the Internet using the pre-configured Internet connection.
z
Click “Manage Internet Connections” to go to the dialog
for creating and editing Internet connections and
schedules.
z
Click “Edit Settings” to open the settings of FRITZ!web.
Here you can make general settings for FRITZ!web and
settings that are valid for all Internet connections.
Custom settings for individual Internet connections can
be made with the “Edit Connection / Advanced Settings”
command.
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
29
Channel Bundling
Channel Bundling
Channel bundling allows data to be transmitted from the Internet using both channels. With this feature data can be downloaded more quickly, but transmission costs are accrued for
both channels. You can activate the second channel manually
or have it switched on automatically for high data loads. The
second channel can be released for incoming calls to other
FRITZ! modules so that you can be reached even when channel
bundling is active.
Internet Sharing
With the “Internet Sharing” feature, every computer in a network can connect to the Internet via FRITZ!web.
Clearing Idle Connections Automatically
In the FRITZ!web settings you can specify how many seconds
the line is allowed to remain idle before the existing connection to the Internet is automatically cleared down. An example:
Suppose you have loaded a Web page in your browser. While
you are reading, no further data is requested over the Internet
connection. After the delay you have specified in the settings,
FRITZ!web hangs up the idle connection. Now you can continue
reading the Internet page without accruing any further charges.
The connection is not re-established until you click a link or enter another URL. Thanks to FRITZ!web’s fast dial-up, you will
hardly notice that the connection is being restored.
See the Online Help for detailed information about all features
and operation of FRITZ!web.
4.4 Faxing with FRITZ!fax
With FRITZ!fax you can send, receive and poll faxes. You can
send fax documents directly from your text processing program. Existing files can be sent quickly and easily using the
FRITZ!fax Wizard (available in version 3.04 and above).
30
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
Sending a Fax
Sending a Fax
The “FRITZ!fax” printer is configured during the FRITZ!Card installation. Fax documents can be created in text processing
programs:
1.
With a Windows application, open or create a document
to send as a fax.
2.
Enter the print command in your program, select
FRITZ!fax as your printer and confirm with “OK”.
3.
The FRITZ!fax window is displayed. Enter here the fax
number of the recipient and start transmission.
Receiving a Fax
In order to receive incoming faxes, your computer must be
switched on with FRITZ!fax active.
Enter the MSN for fax reception in the settings on the “ISDN”
page. Disable the option “Answer all incoming fax calls” to
prevent FRITZ!fax from answering incoming voice calls.
Received faxes are signaled by an icon in the taskbar and/or by
a message box. Specify the desired type of notification on the
“Notification” page in the“Fax settings”.
Testing FRITZ!fax
z
Dial the fax number (MSN) assigned for FRITZ!fax on a
telephone. If you hear a fax tone in your telephone
headset, FRITZ!fax has answered the call and is ready to
receive incoming faxes.
z
Compose a short test fax and send it to your telephone
number. Pick up the handset. If you hear a fax tone in
your telephone handset, then FRITZ!fax is ready to
transmit your outgoing faxes.
Fax Polling
When you poll a fax server, you call a remote fax machine using
FRITZ!fax to request that it send the desired fax.
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
31
Managing Faxes
The caller pays the costs accrued by a fax polling transmission.
This is especially important to remember when you call premium numbers.
To start fax polling, select the “Start fax polling” button. A “Fax
Polling” window opens. Enter the fax polling number and confirm it with “OK”.
Managing Faxes
All faxes sent and received with FRITZ!fax are logged in the Journal. Even cancelled transmissions are displayed here. The Journal contains detailed information about each fax, including the
date and time of transmission, the number of the recipient, the
number of pages, the cost of transmission and the transmission status (for example, “Sent”).
Journal with received and sent faxes
New faxes that have not been read yet are designated in the
Journal by a star.
4.5 MSNs for FRITZ! Modules
To receive fax and data calls with FRITZ!, it is not necessary to
assign distinct Multiple Subscriber Numbers (MSNs) to FRITZ!
data and FRITZ! fax , since FRITZ!fax answers calls with the service indicator for “voice” telephony, while FRITZ!data responds
only to calls with the “data” service indicator.
FRITZ!fax and FRITZ!fon, on the other hand, both use the “voice”
indicator. If you want these modules to respond to calls meant
for them, you must assign distinct MSNs for call acceptance to
FRITZ!fax and FRITZ!fon, and to any telephones or fax machines
connected to analog extensions. Specify the settings on the “ISDN” settings page of the respective modules.
32
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
ISDN and the Internet with Windows System Services
4.6 ISDN and the Internet with Windows
System Services
As an alternative to FRITZ!, you can use Windows Systems Services for Internet access and faxing. For this you need the AVM
system drivers ISDN NDIS WAN CAPI Driver, ISDN CAPI Port
Driver and ISDN TAPI Services for CAPI.
During the FRITZ! installation you can specify whether you
want to add FRITZ!web to the Startup group. If you select this
option, FRITZ!web is used for every connection to the Internet.
If you want to the Windows system drivers to connect to the Internet, you must first exit FRITZ!web or remove it from the Startup group.
Internet Connections Using the AVM NDIS WAN
CAPI Driver
The AVM NDIS WAN CAPI Driver is automatically installed along
with the operating system in Windows XP and 2000. The DialUp Networking connection for the NDIS WAN CAPI Driver is located in the “Network Connections” area of the Windows Control Panel.
Dial-Up Networking via the AVM ISDN NDIS WAN CAPI Driver in the
Network Connections
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
33
The TAPI Application Windows XP Fax Service
To establish an Internet connection using the AVM NDIS WAN
CAPI Driver, double-click the entry.
The TAPI Application Windows XP Fax Service
TAPI (Telephony Application Programming Interface) is a telephony interface by Microsoft which allows telephony programs
to be controlled from within the Windows operating system.
Using AVM ISDN TAPI Services for CAPI you can make telephone calls, control voice mail systems and use Windows XP
fax service.
To use the Windows XP Fax service, make sure to follow the sequence below: Install Windows XP fax service first, and then
AVM ISDN TAPI Services for CAPI.
FRITZ!Card PCI as a Virtual Modem
The AVM ISDN CAPI Port Driver allows you to use an ISDN-Controller as if it were a modem.
The ISDN CAPI Port Driver generates a number of virtual modems in your system. The virtual modems are pre-configured
so that they can be used immediately in most conventional implementations without any further configuration required.
The modem settings can be customized using AT commands.
For detailed information about configuration and operation of
the AVM system drivers, see the Help files for the system drivers on the FRITZ!Card PCI CD.
34
FRITZ!Card – 4 FRITZ!: Internet and ISDN Software
How FRITZ!Card PCI Works
5 How FRITZ!Card PCI Works
This chapter provides basic information about FRITZ!Card PCI
on the ISDN line and the way an ISDN-Controller functions.
5.1 FRITZ!Card PCI on the ISDN Line
When your ISDN access is configured, the ISDN provider installs a network terminator (NT) first. An NT usually is
equipped with two ISDN sockets, each of which is an external S0 interface.
In most cases an ISDN PBX with analog extensions is connected to one ISDN socket of the NT and a digital terminal
device to the other: in this case, the ISDN-Controller. Analog
terminal devices such as telephones, answering machines
and G3 fax machines are connected to the PBX extensions.
The connected devices are addressed through distinct telephone numbers. These telephone numbers are referred to in
the terminology of ISDN as Multiple Subscriber Numbers
(MSNs). Each ISDN line is equipped with several MSNs.
If a PBX is connected to one of the ISDN sockets and your
computer with FRITZ!Card PCI to the other, additional ISDN
sockets are required to connect any other ISDN terminal devices like an ISDN telephone (see the gray area in the figure
below).
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
35
FRITZ!Card PCI on the ISDN Line
NT
SO
SO
SO
PBX
ISDN phone
with analog
extensions
Computer with
FRITZ!Card
Analog phone with
answering machine
Cordless
phone
Fax
Typical configuration of a point-to-multipoint ISDN line
Some PBX systems provide both analog and digital extensions. ISDN terminal devices may be connected directly to
these digital extensions. Digital extensions are also known
as “internal S0 interfaces”. These connections are an alternative to external S0 interfaces.
No matter which interface your FRITZ!Card PCI is connected
to, an internal or an external S0 interface, the terminal device is not the ISDN-Controller FRITZ!Card PCI, but rather the
ISDN software on your PC: for instance, the FRITZ! modules
FRITZ!data and FRITZ!fax.
Whenever a call arrives on your ISDN line, it is necessary to
decide who will answer it: a FRITZ! module, the ISDN telephone, or the PBX. For incoming calls, a service indicator is
transmitted first. This service indicator distinguishes between data calls and fax calls, for instance. For incoming analog calls no such differentiation is possible: telephone calls
and G3 (analog) faxes are both designated by the “voice”
service indicator. In order to route such calls correctly, different MSNs must be assigned to the different terminal devices
or FRITZ! modules. See the section “MSNs for FRITZ! Modules” on page 32 for more information.
36
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
How Does an ISDN-Controller Work?
5.2 How Does an ISDN-Controller Work?
An ISDN-Controller serves as the connection between ISDN
and your computer. The ISDN cable supplied connects to the
S0 bus and thus to the local exchange of the telephone network.
Any telecommunication service, for instance Internet, Fax G3
or telephony, is implemented using “protocols”. These protocols stipulate the procedures used for data transmission
between the subscribers. They ensure smooth communication and adjust such parameters as transfer speed and data
compression during transmission. Both communications
partners must support the protocol to be implemented, for
example T.30 for G3 fax or HDLC transparent for the Internet.
The driver software for the ISDN-Controller FRITZ!Card PCI
must support the right parameters for every connection and
pass them on in real-time to both local applications and the
remote station. Transfer to the communications software
takes place in the computer via the COMMON-ISDN-API interface, CAPI for short. CAPI establishes the connection between the ISDN-Controller and the installed applications like
FRITZ!. The driver software for the ISDN-Controller FRITZ!Card
PCI thus is also known as the CAPI driver.
FRITZ!Card PCI has a special CAPI driver for each operating
system supported; the applications work identically and
therefore can be used universally with CAPI 2.0. The modules
of the FRITZ! communications software are also based on
CAPI 2.0, as are a number of programs by other manufacturers. AVM provides the system drivers AVM ISDN CAPI Port
Driver and ISDN NDIS WAN CAPI Driver for programs that require a modem or a network adapter.
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
37
Functions of the Driver Software
AVM
ISDN
CAPI
Port
Driver
AVM
NDIS
WAN
CAPI
Driver
AVM
ISDN
TAPI
Services
for CAPI
Online software
Internet Service Provider
and applications like
Exchange/
Explorer/Browser/Outlook
Other ISDN software
based on CAPI
FRITZ!web
FRITZ!fon
FRITZ!fax
FRITZ!data
The following diagram illustrates how the individual components of FRITZ!Card PCI interact:
COMMON-ISDN-API
CAPI
2.0
B-channel protocols (digital):
X.75, HDLC transparent,
V.110, V.120, T.90, ISO 8208 (X.25)
CAPI
SoftFax G3
CAPI
SoftModem
V32
CAPI SoftCompression
X75/V42bis
FRITZ!Card PCI
Functional diagram of FRITZ!Card PCI
Functions of the Driver Software
A basic-rate ISDN line is equipped with three channels: two B
channels and one D channel. The B channels are used for data transmission such as faxes. The program, e.g., FRITZ!fax or
FRITZ!data, uses the D channel to communicate with the digital exchange. Among the information transferred via this
channel are connection charges. The driver software processes the D-channel protocol of the ISDN line and puts all
required B-channel protocols (X.75, HDLC, etc.) at the disposal of the applications. CAPI 2.0 also provides SoftCompression X75/V42bis, SoftModem and SoftFax G3.
38
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
CAPI SoftCompression X75/V42bis
CAPI SoftCompression X75/V42bis
The driver software for the ISDN-Controller FRITZ!Card PCI
supports data compression as per V.42bis for X.75 connections in accordance with the CAPI standard. Connection
times and costs can be reduced considerably with this type
of data compression. Data compression is activated or deactivated at the request of an ISDN application such as
FRITZ!data.
CAPI SoftFax G3
The driver software allows FRITZ!Card PCI to be used with all
CAPI-based Windows fax applications. FRITZ!Card PCI supports transmission and reception of faxes at a rate of up to
14,400 bit/s. The ISDN-Controller FRITZ!Card PCI sends and
receives like a G3 fax machine.
CAPI SoftModem V32bis
FRITZ!Card PCI also provides the CAPI SoftModem V32bis
feature. On the basis of this modem emulation, it is possible
to connect from an ISDN access to any analog remote party
with a modem connected to the telephone network.
5.3 Ready to Receive on Standby
If your computer supports ACPI (Advanced Configuration
Power Interface), you can take advantage of the energy-saving features of standby and hibernation.
In standby mode incoming calls can “wake” the computer so
that the voice message or fax can be accepted. Once the call
has been completed, the computer returns to standby mode.
This mode can only be used when a corresponding program
is started, such as FRITZ!, and if the computer supports APCI.
Incoming calls and faxes cannot be accepted in hibernation
mode!
Standby and hibernation differ in the following ways:
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
39
Does the Computer Support ACPI?
z
Standby: all devices that consume large amounts of
energy are turned off, such as the monitor, hard disks
and other devices.
z
Hibernation: also stores the contents of main memory
to the hard disk. In this condition energy consumption
is even lower than on standby.
Does the Computer Support ACPI?
Use the following checklist to determine whether your computer supports ACPI:
z
You work with Windows XP, Me or 2000.
z
Windows XP: ACPI-capable components are listed
under “System devices” on the “Device Manager”
settings page (“Start / Control Panel / Performance and
Maintenance / System / Hardware”).
z
Windows Me: ACPI-capable components are listed
under “System devices” on the “Device Manager”
settings page (“Start / Settings / Control Panel /
System”).
z
Windows 2000: ACPI-capable components are listed
under “System devices”, accessed by clicking the
“Device Manager” button on the “Hardware” settings
page (“Start / Settings / Control Panel / System”).
z
The command “Stand by” appears along with
“Hibernate” in the “Shut Down” window, opened
through the “Start” menu.
If your computer is to remain ready to receive incoming
calls, hibernation must be available on the computer
but deactivated.
z
All of the devices installed on your computer support
ACPI.
One single component installed on the computer that
does not support APCI can make it impossible to use
standby or hibernation.
40
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
Always Prepared with ‘Remote Wake Up’
For more information on ACPI, see Windows Help, or the documentation on the FRITZ!Card PCI CD in the SOFTWARE\INFO
folder or the manuals for your computer and motherboard.
Always Prepared with ‘Remote Wake Up’
Please note the following to keep FRITZ!Card PCI and FRITZ!
ready to receive at all times in standby operation.
z
Deactivate the “Hibernation” option. The “Remote
Wake Up over ISDN” command is not available when
the system is hibernating.
z
For the computer to be able to accept incoming calls an
faxes, a relevant ISDN application must be started, for
instance FRITZ!fax.
z
If you operate FRITZ!Card PCI at a PBX with an internal
S0 bus, it may not make sense to use standby. Some
PBX systems constantly interrupt standby operation
with internal signals. In such a case, connect your
FRITZ!Card PCI directly to the S0 bus.
The computer will be “woken up” when FRITZ!Card PCI receives information about an incoming call during standby
(hence the name “Remote Wake Up”). The program checks
the service indicator and phone number of the incoming call;
if a suitable program is active, the call will be accepted.
Depending on the power options set, the computer may return to standby after checking the call parameters.
FRITZ!Card PCI – 5 How FRITZ!Card PCI Works
41
Information, Updates and Support
6 Information, Updates and
Support
AVM provides numerous sources of information to assist you
if any questions or problems arise. Whether manuals, updates or support – here you will find the important information you need.
In many cases problems which arise during operation can be
resolved by installing the current Microsoft Service Pack for
your operating system. The current service pack can be
obtained directly from Microsoft.
6.1 Information Sources
To take advantage of all commands and features of your
FRITZ!Card PCI consult the following information resources:
Documentation
The following documentation is provided for all components
of FRITZ!Card PCI:
z
Readme on the AVM ISDN-Controller FRITZ!Card PCI in
the “AVM” program group: The Readme file contains
current information which was not yet available at the
time the manual was printed.
In Windows XP and 2000, the current Readme file for
FRITZ!Card PCI can be found on the FRITZ!Card PCI CD in
the WINDOWS.XP or WINDOWS.2K folder, respectively.
42
z
Help files for the AVM system drivers: If you install an AVM
system driver, such as the CAPI Port Driver, a shortcut to
the corresponding Help file is created on your desktop.
The Help files can also be found in the folders SOFTWARE\
CAPIPORT\CAPIPORT.<OPERATING SYSTEM> on the CD.
z
Help for FRITZ!: In all FRITZ! modules you can open the
detailed Online Help by pressing “F1” or clicking the
“Help” button.
FRITZ!Card PCI – 6 Information, Updates and Support
Internet
z
The FRITZ! manual: The manual is saved in PDF format
in the SOFTWARE\INFO folder on the CD. If you need to
install the Acrobat Reader to read the PDF file, you can
do so using the installation program included in the
SOFTWARE\INFO folder on the CD.
Internet
AVM provides comprehensive information in the Internet. Enter the following address:
www.avm.de/en
The “Products” category provides detailed information about
all AVM products as well as announcements of new products
and product versions.
6.2 Updates
New driver software and software updates for your
FRITZ!Card PCI are available for downloading free of charge
from AVM’s Internet site or the AVM Data Call Center (ADC).
Internet
To download new driver software for FRITZ!Card PCI from the
Internet, please enter the following URL:
www.avm.de/en/download
For information about how to download current driver
software for your FRITZ!Card PCI and perform an update, see
the section “How to Perform an Update of the Driver
Software” on page 20.
The AVM FTP server can also be used to download current
driver software. The download area of the FTP server can be
accessed by clicking the “FTP Server” link or entering the following address:
www.avm.de/ftp
FRITZ!Card PCI – 6 Information, Updates and Support
43
AVM Data Call Center (ADC)
AVM Data Call Center (ADC)
All programs and drivers available on AVM’s Internet site can
also be downloaded from the AVM Data Call Center (ADC).
You can reach the AVM Data Call Center with FRITZ!data
z
using the IDtrans Protocol at the number:
+49 (0)30 / 39 98 43 00
For faster file transfer, enable the options “2-channel
transfer” and “data compression”.
z
or with the FTP protocol at the URL:
ftp.avm.de
Select the desired update files and copy them to your computer. For information about how to perform the update, see
page 20.
6.3 Assistance from AVM Support
Please use the information sources described above before
contacting the support.
For direct assistance, AVM Support is available to provide
help when problems arise, during installation and your first
steps in operating FRITZ!Card PCI.
The support desk can be reached by e-mail or by fax. AVM
Support then will contact you to assist in resolving your problem. You will receive an e-mail or a fax.
Should problems establishing connections to remote sites
arise, please try to establish a test connection to the AVM
Data Call Center (ADC) before contacting support. See the
section “The Many Facets of FRITZ!” on page 28 for more information. As the ADC receives a great number of calls,
please try several times if the line is busy. In the case of an
error, write down the exact wording of the error message.
Support requires this information to rectify the error.
44
FRITZ!Card PCI – 6 Information, Updates and Support
Support by E-mail
Support by E-mail
Support requests can be sent to AVM by e-mail. Please use
the support request form on the AVM Internet pages at:
http://www.avm.de/en/service/support/
Fill out the form and send it to AVM support by clicking the
“Send” button.
Support by Fax
If necessary, you can reach FRITZ!Card Support at the fax
number:
+49 (0)30 / 39 97 62 66
The following information should be included in your fax:
z
An e-mail address or fax number at which you can be
reached.
z
Personal data like your name and address.
z
The operating system you are using, such as Windows
XP or Windows Me.
z
Is your ISDN-Controller FRITZ!Card PCI operating on a
PBX line?
z
At what step of the installation or in which FRITZ! application does an error message appear? What is the exact
wording of the message?
z
Which software are you having problems with? What is
the exact wording of the message?
Once you have put together all of this information, please fax
them to AVM Support. We hope that the support team will be
able to assist you in resolving the problem to your satisfaction.
FRITZ!Card PCI – 6 Information, Updates and Support
45
Index
FRITZ!fax 30
FRITZ!fax Wizard 30
FRITZ!fon 28
FRITZ!web 29
FRITZ!web Assistant 29
A
ACPI 40
administrator rights 12, 15
Advanced Configuration Power
Interface 39
AT commands 34
AVM Data Call Center (ADC) 44
AVM ISDN TAPI Services for CAPI 34
AVM support 42
H
hibernation
40
I
C
information 42
Installation
in Windows 2000 15
in Windows 98 16
in Windows Me 13
in Windows XP 12
installation
communications software
errors 19
individual software
components 20
installation prerequisites 8
Internet
with FRITZ!web 29
Internet Sharing 30
CAPI Port modems 18
CAPI SoftCompression 39
CAPI SoftFax 39
CAPI SoftModem 39
Channel Bundling 30
D
data compression 39
declaration of conformity 48
Dial-Up Networking 33
disconnecting automatically 30
downloading driver software 20
driver signature options 13, 15, 22
driver software download 20
driver software for FRITZ!Card 37, 38
M
MSNs for FRITZ! modules 32
Multiple Subscriber Numbers 35
F
Fax
polling 31
Fax Journal 32
FRITZ! 28
FRITZ! Address Book 28
FRITZ! communications software
P
package contents 7
PBX 35
PCI slot 9
physically installing FRITZ!Card PCI
11,
27
FRITZ! modules 28
FRITZ!Card 6
FRITZ!Card communications package
FRITZ!data 28
46
17
FRITZ!Card – Index
6
9
R
Remote Wake Up 41
removing driver software
in Windows 2000 25
in Windows Me and 98
in Windows XP 23
24
S
S0 interface 35
service indicator 36
software components 11
standby 40
support 42, 44
T
TAPI 34
test FRITZ!fax
31
U
updates
Informational message 43
performing 20
updating the driver software 20
V
virtual modem
34
W
Windows XP fax service
34
FRITZ!Card – Index
47
Declaration of CE Conformity
The manufacturer
AVM GmbH
Address
Alt-Moabit 95
D-10559 Berlin
herewith declares that the product
Product
FRITZ!Card PCI
Type
ISDN-Controller
complies with the following directives:
z 1999/5/EC
R&TTE Directive:
Radio and Telecommunication Terminal
Equipment
z 89/336/EEC
EMC Directive:
Electromagnetic Compatibility
z 73/23/EEC
Low Voltage Directive:
Electrical equipment designed for use
within certain voltage limits
The following norms were consulted to assess conformity:
z EN 60950-1:2001/A11
z CTR 3/1998.06.17
z EN 55022/9.98 + A1/10.00 + A2/01.03 Class B
z EN 55024/9.98 + A1/10.01 + A2/01.03
The CE symbol confirms that this product conforms with the
above mentioned norms and regulations.
Berlin, 15-11-2005
48
FRITZ!Card PCI – Declaration of CE Conformity
Peter Faxel, Technical Director
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