ZOL User Guide

ZOL User Guide
Orange BOOK
Your Handy User Guide
1.
Hello!
Congratulations and welcome to the ZOL Fibroniks family!
A world of super fast speeds, reliable internet connectivity and a first class
experience awaits you.
This guide is to assist and familiarise you with the service that you have
signed up for.
CONTENTS
Your ZOL Details
2
How to set-up
3
Quick Troubleshooting Guide
5
Using your ZOLphone service
6
Account Payments
6
myZol
7
Fibroniks on the Go!
8
Frequently Asked Questions
9
your handy user guide
2.
YOUR ZOL DETAILS
1) Your ZOL-ID is ZOL- ____________________________________
Quote your ZOL-ID anytime you need assistance from our
support teams or when paying for your subscriptions.
2) Your network name (SSID) is____________________________
______________________________________________________
(If Wi-Fi network name and SSID have not been provided by
installer, use those provided on the sticker underneath the
1ONT fibre modem.)
3) Your ZOLphone number is 08677_______________________
The password associated with your ZOLphone account will
be emailed to you.
To manage your account online or on your mobile device and to register devices for Fibroniks
on the Go (for use at our ZOLspot locations), you will need to create a myZOL account. You can
do this by going to www.zol.co.zw and then clicking on the myZOL icon or by downloading the
myZOL app (available both on Play Store and App Store).
Need more help?
For any assistance, feel free to contact our call
centre on 08677 123 123,
available 24/7/365 for your convenience
your handy user guide
3.
HOW TO SET-UP
Once connected, the set up will look
similar to the diagram:
2.
1.
1.
ONT fibre modem – The
Huawei device that
has 2 Wi-Fi antennas.
2.
ATB box - The small white box fixed on
the wall where the fibre trunking ends.
3.
Patch cord – The yellow fibre optic cable
that connects the ATB box to the ONT
4.
Power cord
Huawei
3.
4.
4.
Are you the DIY type?
your handy user guide
a.
Remove the plug from the ATB box inlet and from
the port labelled Optical at the back of the ONT
Fibre modem.
b.
Take the yellow patch cord from the box and
remove the caps on either end.
c.
Plug in one end of the patch cord into the inlet on
the ATB box and the other end into the optical port
on the modem. Be careful not to acutely bend the
cord otherwise it will break.
d.
Power up the modem. You should notice the
power light (solid), WLAN light (solid), PON light
(blinking) and the TEL1 light (solid). That means
your modem is ready for registration. Wait at least
10 minutes for the modem to finish registering.
Registration has completed successfully when
PON light goes from blinking to solid.
e.
Connect to your Wi-Fi and experience superfast
speeds!
4.
..continued
Getting connected
The ONT provided broadcasts Wi-Fi in your home/office. Kindly refer to our Wi-Fi disclaimer
section at the back of the sign up form, regarding Wi-Fi coverage. The modem also comes with a
phone port Tel 1, where you can connect a phone. (See diagram below)
Connecting using Wi-Fi
(Wi-Fi enabled devices usually include phones, laptops, tablets or TVs)
The Wi-Fi connection details are as provided on page 1. Use the Wi-Fi setup program on your
device to search for available Wi-Fi networks. Typical process for most devices is
-
Open your settings program and go to Wireless Networks,
Search for network,
Select the network SSID as indicated on the modem or on page 1.
Put in the password as indicated on the ONT or on page 1.
Once your device is connected, enjoy ZOL Fibroniks broadband experience.
Repeat the same process for all your Wi-Fi enabled devices.
Connecting using physical cable
(Devices that require cable connections are usually not Wi-Fi capable
e.g. DSTV Explorer decoder, TV etc. However, this setup can also be
used as a preferred option for Wi-Fi capable devices)
1)
Locate the 4 Ethernet ports located at the back of the modem labelled as LAN1
right up to LAN4. Only LAN1 is active by default. Should you like all ports
activated, please
contact the Call Centre
for assistance.
2)
Connect the provided
Ethernet (network)
cable to port LAN1
and to the device you
wish to connect. The
modem automatically
allocates dynamic IP
settings by default and
most of your devices
are also set to accept a
dynamic IP address.
Huawei
LAN 1
LAN 2
LAN 3
LAN 4
TEL1
TEL2
your handy user guide
5.
QUICK TROUBLESHOOTING GUIDE
Light
POWER
WLAN
PON
LOS
LAN
TEL
Status
Meaning
Green= Always ON
The device is powered on
OFF
The power supply is cut off
Always ON
WLAN function is enabled
Blinking
Data is being transmitted on WLAN port
Always ON
Always OFF
These 2 states are normal.
In case of any other status,
contact ZOL Support*
OFF
Cable not connected or
end device is down
Green Stable
Ethernet connection is established
Green Blinking
Data being transmitted
OFF
POTS not configured
Green Stable
POTS configured
Green Blinking
Call in progress
*NB: Should the LOS light switch on,
please do the following
before contacting the Call Centre:
a) Check that there are no acute
folds on the patch cord
b) Make sure that both ends of the
patch cable are securely plugged in.
You may briefly unplug and plug
back the cable on both ends.
If LOS light remains on,
please contact our
Call Centre for assistance.
Make sure to:
1. Never remove the power cable from the modem as a way to switch it off
as this can damage the modem.
2. Never reset the modem by pressing the RESET button as this will remove all configurations
from the modem.
3. Do not cover the modem as this blocks the ventilation of the modem circuitry.
4. Avoid changing the modem location as it may damage the patch cable.
your handy user guide
6.
USING YOUR ZOLPHONE SERVICE
How to make calls
1.
Dial any
number
including the full
area code – just
as you would
on a mobile.
2.
For
international
calls, use the full
international
format. e.g:
00263 8677
123 123
R
C
3 2 1
6 5 4
9 8 7
# 0
*
How to manage and recharge your ZOLphone:
Using the handset:
On your ZOLphone handset, dial your voucher number/pin followed by a * (star), then dial your
number followed by the # tag. i.e. (Voucher PIN*VoIP Number#)
More of an online person?
1.
Visit www.zol.co.zw/phone and enter your
username and password or pin to log on.
2.
Go to Account Recharge – and enter the account
recharge pin (including the # symbol)
Buying ZOLphone credit
ZOLphone credit is available from:
•
Any Econet or ZOL shop
•
Online at www.topup.co.zw/zolphone
with EcoCash, TeleCash, VISA,
MasterCard or ZimSwitch.
ACCOUNT PAYMENTS
Payments to ZOL Zimbabwe (ZOL) can be made in the following ways:
1.
Ecocash Online - This is the most convenient way to pay ZOL. Go onto
https://pay.zol.co.zw/econet/, or on the EcoCash instant payment link on your invoice.
2.
Online Payments - You can now pay via VISA, Mastercard, Telecash or Zimswitch using
Paynow, an online financial services platform. Go to https://pay.zol.co.zw/paynow/
to make your payment.
myZOL
your handy user guide
7.
..continued
Bank
Branch
NMB Bank
Eastgate
Account
Number
USD Account #,
SWIFT CODE
USD Account #,
SWIFT CODE
240064332
NMBLZWHX
0222039070450
SBICZWHX
Stanbic Bank
Nelson Mandela
CABS
Platinum Club
USD Account #
9011874559
Standard Chartered Bank
Borrowdale
USD Account #
SWIFT CODE
Branch Code
8700212269000
SCBLZWHX
02800
Steward Bank
Eastgate
USD Account #
SWIFT CODE
Branch Code
1001967513
STBLZWHX
20102
For all customers that make direct deposits into any of our accounts:
•
We will need a copy of the deposit slip as proof of payment.
•
Please clearly write on the deposit slip the email address or the customer ID
number of the account to be credited.
•
Then send a copy of the deposit slip for our Billing Team's attention to
billing@zol.co.zw.
For those who make direct transfers from their bank to ours:
•
Please provide us with the transfer reference number and the exact amount
deposited so we can credit your account.
ZOL Payment Points
HARARE:
Eastgate: 3rd Floor Green
Bridge, Eastgate
Borrowdale: Shop 23 Sam Levy’s
Village, Borrowdale
Westgate: East Mall (opposite Pick n
Pay) Westgate Shopping Centre
Avondale: Mark Manolis Sports
(Shop10) Avondale Shopping Centre
BULAWAYO:
Selous Building Shop 6, Corner 10th
and Jason Moyo Street
MUTARE:
Manica Chambers Shop 6,
94C Herbert Chitepo Avenue
myZOL
myZOL is an interactive platform that keeps you in touch with all that's happening in your ZOL
universe and helps you manage your ZOL Fibroniks account.
myZOL can be accessed online or through the mobile application (download from Apple Store
or Google Play).
Login with your email address and password and be able to do/view the following:
•
•
View bills, invoices and statements
Make your payments , buy top ups
your handy user guide
8.
..continued
•
•
•
•
•
Register for ZOL Fibroniks on the Go!
View our various products and services
Get assistance from our call centre by submitting a ticket or using live chat
Knowledge Base and Frequently Asked Questions
ZOLspot locations
Registering on myZOL
•
•
•
Go onto myZOL.co.zw.
Click on “Register” and follow the instructions
Use your ZOL Customer ID (e.g. ZOL-00001) when prompted to do so.
We designed this handy site to save you time and costs of making a phone call or trip to the
local branch office. We hope you find it useful!
How to manage your account
1.
Click on My Account, then My Profile, to bring up a page with your detailed contact
information. Please verify the details and if any of your contact information has
changed please update it and click on the SAVE button for automatic update on our
database. You can also change your account password from here.
2.
To view the services that you subscribed for with ZOL, click on My Services. A list of all
the services you are subscribed to will appear. Click on any service to view more
information.
3.
Under My Bills you will find a list of in0voices and credit notes (if applicable), the billing
dates, totals, amounts due and payment dates.
FIBRONIKS ON THE GO!
Fibroniks on the Go! is a ZOLspot WiFi Service that
allows ZOL Fibroniks Users to connect when they
are away from the comfort of their own Home or
Office using registered devices. Fibroniks on the Go!
also allows users to securely make online payments
and send or receive data securely owing to .robust
encryption we set on all ZOLspots. If you are a ZOL
Fibroniks on the Go user, you may connect and use
ZOLSecure or Fibroniks on the Go.
your handy user guide
9.
..continued
How to register your devices
To link your device to your existing Fibroniks package:
•
Login to myzol.co.zw or register if you have not done so.
•
Go to My Account then Fibroniks on the Go
•
Click on “Add New Device” and follow the instructions.
How to Connect to ZOL Secure/Fibroniks on the Go
To link your device to your existing Fibroniks package:
1.
Visit your nearest ZOLspot.
2.
Connect to ZOLsecure/Fibroniks on the Go using your wireless device or
Fibroniks on the Go registered device.
3.
Enter the respective username and password (Fibroniks on the Go credentials)
for the device in use when prompted to do so. Your Fibroniks on the Go
credentials are the username and password you created when you registered or
linked your device.
4.
When logged in, you are ready to experience superfast
FREQUENTLY ASKED QUESTIONS
(FAQS)
How can I manage my bandwidth and
data usage?
Log onto the ZOL website or the ZOL App
and click MyAccount and go to MyServices.
How do I check my usage?
Log onto the ZOL website or the ZOL App and click
MyAccount and go to MyServices.You’ll see a usage
bar for each capped service under your account.
OR you can also go to portal.zol.co.zw whilst
connected to your ZOL Wi-Fi and it will tell you the
used and remaining volumes from your package
your handy user guide
10.
..continued
How do I top up my account?
1.
2.
Go to any ZOL shop or
While connected to your capped service, go to portal.zol.co.zw and click on Buy
top up now.
Please note that simply paying into your ZOL account will not automatically order a top-up
service. You must buy top-ups through the portal or at a ZOLshop for the top-up service to be
added.
How many devices can I connect?
Depends on the package you are subscribed
to. Each package has a recommended limit for
an optimum experience. Go to the ZOL website
to check your package’s limit.
Which activities consume the most bandwidth?
Downloading and streaming video and audio
NEWS
ART
DESIGN
CULTURE
CONTEMPORARY ART
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MAGAZINE
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CULTURE
CONTEMPORARY ART
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est laborum.
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mollit anim id est laborum.
est laborum.
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consectetur adipisicing elit, sed
do eiusmod tempor incididunt
ut labore et dolore magna
aliqua. Ut enim ad minim
veniam, quis consequat. Duis
aute irure dolor in in voluptate
nulla pariatur.
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nostrud exercitation ullamco
laboris nisi ut aliquip ex ea
commodo consequat. Duis
aute
irure
dolor
in
reprehenderit in voluptate velit
esse cillum officia deserunt
mollit anim id est laborum.
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esse cillum dolore eu fugiat
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WEB DESIGN AWARDS
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eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut
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nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in
reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla
pariatur. Excepteur sint occaecat cupidatat non proident, sunt in
culpa qui officia deserunt mollit anim id est laborum.
What are the top up charges?
1 GB
30 Days
$3
2 GB
30 Days
$5
5 GB
30 Days
$10
10 GB
60 Days
$19
25 GB
90 Days
$40
NB: These charges are subject to change without
notice
You can also visit the Knowledgebase on the ZOL
website or the ZOL App for more information.
your handy user guide
Contact us:
Tel: 08677 123 123
General Email: support@zol.co.zw
Website: www.zol.co.zw
Billing: billing@zol.co.zw
Live Chat: log into your account
@ZOLconnect
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