Configuring Windows 2000 as a PPP Server for MCE TCP/IP Serial

Configuring Windows 2000 as a PPP Server for MCE TCP/IP Serial
Configuring Windows 2000 as a PPP Server for MCE
TCP/IP Serial Connection with Print Console
2002-12-23
Creo Inc.
3700 Gilmore Way
Burnaby, BC
Canada V5G 4M1
(604) 451-2700
Copyright 2002 Creo Inc. All rights reserved.
PPP SERVER SETUP
PAGE i
Revision History
Revision
Date
Author
Comments
1st
12 Aug, 2002 A.Blignaut/J.Delgado
Draft release for testing
2nd
30 Aug, 2002 A.Blignaut/J.Delgado
Released for posting on TechPlanet.
3rd
27 Sep, 2002 A.Blignaut/J.Delgado
Updated screen captures, added Telnet
information, and a Prinergy requirement.
4th
23 Dec, 2002 A.Blignaut/J.Delgado
Add setup for servers attached to a domain
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP Server Setup
CONTENTS
Revision History......................................................................................................................... i
1.
Requirements ..................................................................................................................... 1
2.
Verifying the Current System Configuration..................................................................... 3
3.
Configuring Windows 2000 servers .................................................................................. 6
3.1 Servers Attached to a Workgroup ............................................................................ 6
3.1.1
Create a Null-Modem port ......................................................................... 6
3.1.2
Create a new Incoming connection............................................................ 9
3.1.3
Edit the HOSTS file ................................................................................. 17
3.2 Servers Attached to a Domain................................................................................ 18
3.2.1
Create a Null-Modem port ....................................................................... 18
3.2.2
Setting up Remote Access........................................................................ 18
4.
Firmware settings............................................................................................................. 23
5.
Testing the TCP/IP connection ........................................................................................ 23
6.
Troubleshooting ............................................................................................................... 29
6.1 Unable to start ‘Routing and Remote Access service’ ........................................... 29
6.2 Device does not connect and cannot ping the MCE............................................... 30
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
1.
PAGE 1
REQUIREMENTS
1. Microsoft Windows 2000 Server or Professional
2. Print Console version 3.1 (build 36 or higher)
3. Prinergy 2.1 or later
4. MCE Device firmware that supports TCP/IP. To check, use the Service Shell Client and
type the command Net Status, Help Net Set Net. If the results match the information
below, then the firmware supports TCP/IP (may not be exactly as shown).
TS>> net status
Net Interface Port Information:
Port Type:
SERIAL
Serial Port Id: 53
Baud Rate:
57600
Protocol:
PPP Client
Protocol Link: Down
*** Command Complete
TS>>help net
net status
Net Interface Status
net newaccount <n> <name>
<n>
Which account number to update
<name>
Update the account name
net newpassword <n> <password>
<n>
Which account number to update
<password>
Update the account password
*** Command Complete
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 2
TS>> set net
PRM net parameters:
Group
Parameter
Active
Default
Units
--------------------------------------------------------------------------net
IpAddress
""
""
net
NetMask
""
""
net
Gateway
""
""
net
AccountName
""
""
*** Command Complete
5. TMCE Board with ECO 810 implemented. Check this using one of the following
methods:
•
Check the revision level on the board label - it should be at least TMCE 104766A-C.
•
In the Service Shell Client, type TS>> list version
Version Information:
FW:
TSMCE Jul 09 2002 18:07:18
Version:
1.03.04 Build No: 00409
Built using Baseline #2399 - Jun 06 2002
HW:
Master Control Electronics Hardware Board (MCE)
MCE PCB Version is 04
MCE PCB Population Option Number 01
Xilinx Version: 1.05
Machine Serial Number: **Not Available**
•
Visually inspect the MCE board for:
Jumper wire between pins 1 and 7 on serial port connectors J37,J38,J39 and J40.
Jumper wire between pins 1 and 2 on J35, which is the version register.
(All jumper wires are soldered on the rear side of the board. On the latest boards,
the jumpers are an integral part of the board).
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
2.
PAGE 3
VERIFYING THE CURRENT SYSTEM CONFIGURATION
1. Right-click the Service Shell icon.
2. Click Stop Service Host to end the Service host program.
3. The Digi ClassicBoard 4 PCI W2K driver is preloaded in the ghost OS image. Using
the following procedure, verify that the driver is correctly loaded and that COM3 to
COM6 exist:
•
Right-click the My Computer icon on the desktop and select Manage. In the left
pane click Device Manager and in the right pane double-click Multi-port serial
adapters. Verify that the Digi ClassicBoard 4 PCI device appears.
•
Right-click on Digi ClassicBoard 4 PCI and select Properties to open the device
properties window, then select the Advanced tab and it should show the port1-4
mapped to COM3-6 as shown in the next picture.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 4
4. Identify the port used for the workstation. If Print Console is installed, you can verify
this by checking the ComPort value in the registry as shown below. If Print Console
is not installed choose the default port as 3.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 5
5. Verify that Routing and Remote Access service is running.
6. In the Service Shell\bin\creo_deviceinfo.ini file, check that the rconaddress for the
MCE device has been commented out. If it is not, then add a semi-colon to comment
it out as shown below. If Print Console is installed later on, the installer detects that it
is already commented out and will not make any further changes.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 6
3.
CONFIGURING WINDOWS 2000 SERVERS
3.1
Servers Attached to a Workgroup
3.1.1 Create a Null-Modem port
1. Click on Start\Settings\Control Panel\Phone and Modem options.
2. Click the Modems tab.
3. Click Add
4. Enable Don’t detect my modem; I will select it from a list
5. Click Next
6. For modem type, select Communications cable between two computers
7. Click Next
8. Select which COM port is being used for the RAS-PPP Server port (same port as
verified earlier – usually Com3)
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 7
9. Click Next. Click Finish.
10. With Communications cable between two computers highlighted, click Properties.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 8
11. Set the Maximum Port Speed to 57600.
12. Click OK and reboot the workstation.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 9
3.1.2 Create a new Incoming connection
1. Right-click the My Computer icon on the desktop and select Manage. Double-click
Local Users and Groups, right-click on Users, and click on New User to set up a
user account for the connection.
Enter the user information shown below, make the password Creo1Spot, and
uncheck User must change password at next logon and then enable Password
never expires.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 10
2. Click Create.
3. To run the Network Connection Wizard, click Start\Settings\Network and Dial-up
Connections\Make New Connection.
4. Click Next. The Network Connection Wizard window opens.
5. Enable Accept incoming connections
6. Click Next
7. In the Devices for Incoming Connections dialog box, enable Communications cable
between two computers [COM3] and Sportster 56k Data Fax (or whatever modem
is installed to that computer).
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 11
8. With Communications cable between two computers highlighted, click Properties.
The Communications cable between two computers dialog box opens.
9. In the General Tab/Data Connection Preferences section, select
Port Speed:
57600
Flow Control: None
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 12
10. In the Advanced Tab/Terminal Window section, disable both checkboxes.
In the Hardware Settings section, set:
Data bits:
8
Parity:
None
Stop bits:
1
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 13
11. Click OK
12. Click Next
13. In the Incoming Virtual Private Connection dialog box, enable Do not allow virtual
private connections
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 14
14. Click Next
15. In the Allowed Users dialog box, enable MCEDevice (MCE CTP Controller
Electronics), Administrator, and CreoService (CreoService)
16. Click Next
17. In the Networking Components dialog box, enable Internet Protocol [TCP/IP]
component and disable any other protocol not used in this server configuration, such
AppleTalk Protocol.and NetBEUI. Please consult with the customer on the required
protocols.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 15
18. With the Internet Protocol [TCP/IP] component highlighted, click Properties and
select the following:
Network Access: Disable Allow callers to access my local network
TCP/IP address assignment:
a) Enable Specify TCP/IP addresses (use this selection if you want the MCE board
to be given a fixed static IP address). Note that it may not be routable on a
customer’s corporate LAN. Specify a range of IP addresses - one will be used for
the PPP server, and one for the PPP client (i.e. MCE board) The default to use
here is to define a block starting with 169.254.255.100, and ending with
169.254.255.110. (The MCE board will then be assigned 169.254.255.110)
b) Enable Allow calling computer to specify its own IP address
19. Click OK. Click Next. Click Finish.
20. Click on Start\Settings\Network and Dial-up Connections\Incoming Connections
21. In the Incoming Connections Properties dialog box, click the Users tab:
Disable both checkboxes at the bottom of the Incoming Connections Properties dialog
box.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 16
22. Leave all listed users unchanged
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 17
23. Click the General tab. Enable Show icons on taskbar when connected.
3.1.3 Edit the HOSTS file
Edit the Hosts file in WINNT\System32\drivers\etc to reflect the new MCE IP address as
shown below:
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
3.2
PAGE 18
Servers Attached to a Domain
Note: Currently, Domain Configuration using DHCP is not supported.
3.2.1 Create a Null-Modem port
Follow the procedure for creating a Null-Modem by completing steps 1 to 12 on page 6.
13. Click on the Advanced tab.
14. Select Change Default Preferences.
15. Set flow control to None.
16. Click OK three times to exit all windows.
3.2.2 Setting up Remote Access
1. Click on Start\Administrative Tools\Routing and Remote Access.
2. Select the Local machine, right click and select Configure and Enable Routing and
Remote Access
3. Click Next . TCPIP should appear as one of the protocols
4. . Click Next until the IP Address Assignment window appears.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 19
5. Select From a Specified Range of Addresses
6. Click Next
7. Click New
8. Enter start IP address: 169.254.255.100 (or an address chosen by the customer)
Enter end IP address: 169.254.255.110 (or an address chosen by the customer)
9. Click OK
10. Click Next
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 20
11. Ensure No, I don’t want to set up this server to use an existing RADIUS server is
enabled.
12. Click Next
13. Click Finish. An error message may appear stating it is not able to add this computer
to the list of valid remote access servers in the Active Directory.
14. Click OK . You should see the Remote Access box.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 21
To finish configuring the remote access:
1. Right click on the local machine and select Properties
2. Leave the General tab at Remote Access Server
3. On the Security tab, click Authentication Methods
4. Turn off all checkboxes and only turn on Allow remote systems to connect without
authentication
5. click OK – ignore the warning.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 22
Additional Optional steps:
1. Right click Ports and select Properties
2. Select the WAN Miniport item and click Configure
3. Turn off Remote Access Connections (inbound only)
4. Click OK
5. Click Yes
6. Repeat these steps for any other items except the Communications cable… item.
The list of ports will shorten to just the one.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 23
The last IP address in the range chosen by the customer will need to be added to the device.
For example, if the chosen range of addresses (11 are needed to include RAS) is
192.168.5.100 to 192.168.5.110, the value set in the NVS parameter should be set net
IpAddress 192.168.5.110.
4.
FIRMWARE SETTINGS
Using Service Shell Client:
1. Set the “active” values for IpAddress, AccountName and Password for the MCE by
issuing the following diagnostic monitor commands:
set net IpAddress "169.254.255.110"
net newaccount 1 MCEDevice
net newpassword 1 Creo1Spot
2. Type set net at the MCE diagnostic monitor, you should see:
TS>> set net
PRM net parameters:
Group
Parameter
Active
Default
Units
----------------------------------------------------------------------------------------------net
IpAddress
"169.254.255.110"
""
net
NetMask
""
""
net
Gateway
""
""
net
AccountName "MCEDevice"
""
*** Command Complete
The Password WILL NOT BE DISPLAYED.
3. Reset the MCE device
TS>> reset
5.
TESTING THE TCP/IP CONNECTION
1. Open a DOS command window and type ping MCE
Pinging MCE [169.254.255.110] with 32 bytes of data:
Reply from 169.254.255.110: bytes=32 time=31ms TTL=255
Reply from 169.254.255.110: bytes=32 time=31ms TTL=255
Reply from 169.254.255.110: bytes=32 time=16ms TTL=255
Reply from 169.254.255.110: bytes=32 time=16ms TTL=255
Ping statistics for 169.254.255.110:
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 24
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in
milli-seconds:
Minimum = 16ms, Maximum = 31ms, Average = 23ms
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 25
2. Open a DOS command window and type telnet mce . This will connect to the
MCE and you will have access to the diagnostic application and be able to type and
display commands in the same way you do in Procomm or Service Shell Client.
C NET: Incoming Telnet connection from 169.254.255.100
C DPC: SCSI driver is no longer ready to receive stripe buffer data.
C DPC: Total image data bytes received from workstation = 34085600
S DPC: Initializing Test Pattern Generator with
S DPC: pattern 5 "Blank pattern - all zeroes"
S DPC: Filling Test Pattern Generator with 736 scans.
S MPC: Plot: Last swath complete
S MPC: Elapsed time = 83.803 seconds
S MPC: Exposure complete
C GIM: Image ID701: Image status='EXPOSURE_COMPLETE', GUI
status='UNLOAD_STARTED'
C MPC: *** Warning: Leaving laser on between plots! ***
S MPC: Plot: Carriage shutdown
S MPC: Plot: Head shutdown
S MPC: Plot: Datapath shutdown
C DPC: SCSI driver is no longer ready to receive stripe buffer data.
S DRS: Initializing drum
S CRG: Moving carriage to 656.000 mm at 45.000 mm/sec
S DRS: Moving drum to 316.276 degrees at 100.000 RPM Shortest
S MPC: Plot: Completed
S MIC: (Index=2) State: Unload
S MPC: Elapsed time = 85.496 seconds
S MIC: (Index=2) State: Finish
C GIM: Image ID701: Image status='IMAGE_COMPLETE'
C GIM: Image ID702: Image status='IMAGE_STARTING', GUI
status='EDGE_DETECT'
S MIC: (Index=5) State: Plot
S MPC: Plot: Start of plot
S MPC: Edge detect required
S MPC: Elapsed time = 0.188 seconds
S CRG: Moving carriage to 651.000 mm at 45.000 mm/sec
To exit Telnet press the CTRL key and the ] key together (Escape Character is
CTRL+] ). At the Microsoft Telnet prompt, type quit to return to the D:\> prompt.
3. Using the Service Shell Client, search the messages send by the device and confirm
the MCE has connected and got this address:
CC NET: Restarting PPP Client Protocol
C HLT: HLT - Failure to Ping the workstation
C NET: Restarting PPP Client Protocol
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 26
C NET: PPP link is Up, IP Address:169.254.255.110, Net Mask:255.255.255.0,
Gateway:169.254.255.100
C HLT: Connection established between MCE and workstation
4. Once connected, you should be able to look at the connection information in the
System Tray and see that it is indeed the "MCEDevice" that has connected and
authenticated with the MCEDevice user name, and not <unauthenticated user>. i.e.
the connection info dialog should look something like this:
5. Right-click on the MCEDevice icon on the System tray and select Status
The General tab should look like this:
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 27
The Details tab should look like this:
6. Right-click on the MCEDevice icon on the System tray and select Network and
Dial-up Connections. Verify that the MCEDevice and Modem (administrator) are
connected as shown below.
7. Start Print Console and verify that the MCE and the workstation are communicating.
In the Print Console Messages pane, look for the query commands sent by the
workstation.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 28
8. Run regedit and verify the value for RCONAddress is MCE
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 29
6.
TROUBLESHOOTING
6.1
Unable to start ‘Routing and Remote Access service’
Problem: Windows 2000 displays error message “The Routing and Remote Access Service
terminated with service-specific error 16389 as shown in the “Event Log” error shown
below.
This problem has 2 possible solutions:
Solution 1: Cannot create temp files for the following reasons.
1. Confirm the following system variables are correctly setup:
TEMP
<systemdrive>:\WINNT\TEMP
TMP
<systemdrive>:\WINNT\TEMP
2. The service usually runs in the local system account and tries to use
<systemdrive>:\WINNT\TEMP as the temp folder. In the NTFS permissions for this
folder, there has to be the user "SYSTEM" with full control permissions.
3. Give the "SERVICE" user full access permission to the
<systemdrive>:\WINNT\TEMP folder.
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
PPP SERVER SETUP
PAGE 30
Solution 2: Internet Information Services (IIS) has not been properly installed. When using
Windows 2000 Server, production ghosts the server and leaves the folder called “inetpub”
inside the folder “ Folder-Inside-MUST-MOVE-2-EDRIVE” in the System Drive (D:) to
be moved at a later day. To resolve this problem move this folder to the root of Drive E:
This problem has been found in Prinergy Secondary servers.
6.2
Device does not connect and cannot ping the MCE
Problem: The workstation or the device does not connect.
Solution 1: Make sure that the workstation and device passwords match.
1. Because the password in the device does not display, the only way to be sure what it
is, is to change it: Type TS>>net newpassword 1 Creo1Spot.
2. Also change the workstation password for the MCEDevice account to Creo1Spot.
Solution 2: Depending on which device was set up last, either the ‘Modem’ or the
‘Communications cable between two computers’ is not connecting. In the Devices for
Incoming Connections dialog box, ensure both Communications cable between two
computers [COM3] and Sportster 56k Data Fax (or whatever modem is installed to that
computer) are enabled. Do not enable the ‘Multilink’ box.
Note: The ‘TR’ light on the modem indicates the incoming connection status:
On – modem is set up correctly
Off – modem is not set up correctly
ANDRE BLIGNAUT
CREO INC. CONFIDENTIAL
2003-01-03
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