Guiding your way to great entertainment

Guiding your way to great entertainment
CH 502
Catch it on VOD (Video On Demand)
Bring your entertainment
with you on the go
Enjoy your favourite shows on
up to 4 mobile devices at home
Guiding your way to great entertainment
An all-in-one Singtel TV Starter Guide
Welcome to your new Singtel TV
You are about to discover the latest and the most
exciting TV entertainment. Find out everything you
need to get started in this guide – from recording the
entire series or multiple programmes simultaneously
to managing recordings on-the-go and even pausing
and replaying your favourite shows.
Power on your set-top box now to unlock a world of
awesome TV entertainment.
Table of Contents
Fast Forward To Your Faves
Overview
2
Remote Control
Channel Guide
3
Show Timings
Showtimes (for specific channel)
Showtimes (for specific day)
Easy Browsing
4
Favourites
How to Organise Your Favourites
Remote Control
Subtitles, Audio, Zoom, Remote Pairing
5
Shortcuts
6
Functions:
,
,
,
Easy Access
8
Quick Access
Yellow Button
Catch-Up
Recommended
for You
Channel Store, 4D/
TOTO and Big Sweep,
Shares, Netflix
How to Stop Recording
via DVR Set-Top Box
How to Go
to Recorded TV
Remote Recording
via DVR Set-Top Box
Recording
How to Record via
DVR Set-Top Box
10
Video on Demand (VOD)
How to Purchase
VOD
12
How to Retrieve Purchased VOD
Customisation
Parental Control
Parental Lock
13
Rental Lock
R21 Lock
Tips
Troubleshooting
Issues with
TV Service
14
Better WiFi Connectivity
Useful Information
Any Queries?
16
Need More Information on Singtel TV?
Want to Enhance
your TV experience?
1
Overview
Learn how to access your Singtel TV features.
Remote Control
Know your remote control shortcuts for easy access to TV features such
as Search, Record, Programme Guide and more
Record your favourite
programmes
Turn on and off your
Set-Top Box
Add your favourite channel
and set your preferred audio
and subtitle language
Direct access to
Video on Demand Movies
Access your recorded content
Return to the
previous screen
Display the main menu
Display programme information
Activate a selected item
on your Singtel TV screen
Access various useful applications
via Quick Access, including Catch-Up Return to
last viewed screen
Change channels /
Scroll through the screens
Display all
Programme Guide Schedules
Access your last 5
browsed channels
Change your screen setting
to your preferred mode
2
Channel Guide
Learn how to access your favourite shows.
Show Timings
Check the showtime of your favourite programmes,
add shows and channels to your Favourites, and much more
Showtimes (for specific channel)
STEP 1
Press GUIDE on remote control
STEP 2
Press
, , ,
on your remote control to select the specific
time slot & specific channel
STEP 3
Press
OK
on remote control to view the selected channel
Showtimes (for specific day)
STEP 1 Press GUIDE on remote control and then press the OPTION button
STEP 2 Select Jump to Day & Time and press
STEP 3 Press
and
OK
to select the specific day and then press
OK
3
Easy Browsing
Want to find out when your favourite shows are on?
Favourites
Curate the list of your most-watched channels and shows
How to Organise Your Favourites
STEP 1 Press GUIDE on remote control and then press the OPTION button
STEP 2 Select from the following features to organise your favourite shows and channels
∞ Want to create a list of your most-watched channels instead of scrolling
and navigating? To include a channel to your list of favourites, select your
favourite channel and press Add to Favourites
∞ Want to see all your favourite channels? Select Favourite Channels and
press
OK
. Then select My Favourite and press
OK
to view the list of your
most-watched channels.
∞ To remove channels from My Favourite list, select Remove from Favourite
and press
4
OK
Remote Control
Find out how to manage your Singtel TV Settings.
Subtitles
Applicable to
selected channels
only
How to Change Subtitles
STEP 1
Press Option or
STEP 2
Go to Subtitle Languages and press
STEP 3
Select chosen language and press
on remote control
OK
OK
Audio
Applicable to
selected channels
only
How to Change Audio Language
STEP 1
Press Option or
STEP 2
Go to Audio Language and press
STEP 3
Select your preferred audio language and press
on remote control
OK
OK
Zoom
How to Set the Screen Size
STEP 1
Press Option or
STEP 2
Go to Zoom and press
STEP 3
Choose the optimum setting
(Normal, Stretch, Zoom 1, Zoom 2, Zoom 3) and press
on remote control
OK
OK
Remote Pairing
How to Use Singtel TV GO as a Remote Control
STEP 1
Go to Singtel TV GO* on your mobile device
STEP 2
Ensure your mobile device’s WiFi is connected to the same
network as your Set-Top Box
STEP 3
Select
STEP 4
Click on Remote Pairing Setup and choose
Setup Now when prompted
STEP 5
Once the app prompts that the pairing is successful,
your mobile device can be used as a remote control
and go to Settings
*Turn to Page 11 to find out how to record with Singtel TV GO
5
Remote Control
Learn how to browse with ease.
Shortcuts
Select from a list of TV features to navigate with ease
1.
STEP 1
Press
STEP 2
Select from the following functions:
Search, Channel Guide, Favourites, Catch-Up*, Recorded TV,
Store, Settings
on remote control
*View Catch-Up for all your subscribed channels
2.
6
STEP 1
Press
STEP 2
Select from the following functions:
Add to Favourites/Remove from Favourites, View Favourites,
Change Favourites, Audio Languages, Subtitle Languages, Zoom
on remote control
Remote Control
Learn how to browse with ease.
3.
STEP 1
STEP 2
Press
on remote control to view Recently Viewed Channels
For DVR
customers only
Press
again to view Recent Recordings
4.
STEP 1
Press
on remote control to browse information about
current programme
STEP 2
Press
or
to browse programme information on
other channels
7
Easy Access
Want to catch up on the programmes you missed?
Quick Access
Discover a suite of useful features at the touch of a button
C
Yellow Button
STEP 1
Press C Yellow Button on remote control
STEP 2
Select from the following functions:
Catch-Up, Netflix, Recommended for You, VOD, 4D/TOTO, Shares,
Channel Store on the Quick Access bar.
CatchUp*
1Select Catch-Up and press OK
2 Select the show you would like to watch and press
OK
3Select Play and press OK to watch
*For channels with Catch-Up viewing
Recommended
for You
8
1Select Recommended and press OK
2 A list of recommended channels will be shown. Select the specific channel and press OK to view
Easy Access
C
Want to access your Channel Store, lottery results and Netflix quicker?
Yellow Button
Channel
Store
1 To view the channels that you are subscribed to,
go to Channel Store and press OK
2 Click on My Channels and press OK
4D/TOTO
and Big
Sweep
1Select 4D/TOTO and press OK
2 Select from 4D, TOTO and Big Sweep
3 Choose the respective draw date for the results
Shares
1Select Shares and press OK
2Select Agree and press OK to proceed,
or select Exit and press OK to quit
Netflix
1Select Netflix and press
OK
9
Easy Access
Don’t want to miss your favourite shows?
Recording
Record your favourite shows via your DVR Set-Top Box or remotely
with Singtel TV GO
1. How to Record via DVR Set-Top Box
STEP 1
Press the Guide button
STEP 2
Select the particular show which you would like to record
STEP 3
Press
STEP 4
A Recording Message prompt is shown
STEP 5
To schedule recording for the entire series, press
STEP 6
Press
Record on remote control
Record again
Record once more to cancel recording
2. How to Stop Recording via DVR Set-Top Box
STEP 1
Select Recorded TV
STEP 2
Select the show you would like to stop recording
STEP 3
Select Stop Recording
STEP 4
Choose to Play, Keep until or Erase after recording has stopped
3. How to Go to Recorded TV
10
STEP 1
Press Recorded TV on remote control or press
and go to Recorded TV and press OK
STEP 2
Select By Date or By Title and select the recorded show
Play
1Select Play and press
Keep
Until
1Select Keep Until and press OK
2Select Space needed or I erase. Select Don’t change to exit without changes
Erase
1Select Erase, select Confirm and press OK to erase
2Select Cancel and press OK to keep the show
OK
on remote control
to play the show
Easy Access
Don’t want to miss your favourite shows?
Don’t have a DVR Set-Top Box?
Call 1609 to upgrade now!
4. Remote Recording via DVR Set-Top Box
To Set Up Remote Recording in TV
1Press Menu in remote control
2 Go to Settings and press OK
3 Go to Remote Recording and press OK
4 Go to User Name and press OK
5 Choose your User Name (please use 8 characters)
6Create PIN (6-8 Digits) and confirm your PIN by selecting Confirm
and press OK
To Set Up Remote Recording in Singtel TV GO*
1
2
3
4
5
Download the Singtel TV GO app on your device
Go to Settings
Go to Account Setup
Go to Remote TV Recording
Fill in User Name and PIN (as per set-up in TV)
Remote Recording in Singtel TV GO
6 Once set up, you can log into Singtel TV GO
7 Select the programme to be recorded
8 DVR Set-Top Box must be powered on or in standby mode
iOS 7.1 or later
For selected Android Devices
*Complimentary for Singtel TV subscribers
Did you know?
You can access the Sports Portal feature on Singtel TV GO for FREE!
Look out for football games fixtures, videos, news, player rankings, team
information and table of scores! Never miss a match again when you set
reminders for upcoming matches!
11
Easy Access
Big movie buff? Be spoilt for choice with over 600 exciting movies!
Video on Demand
Complete access to Singapore’s largest VOD library
1. How to Purchase VOD
STEP 1
Press
STEP 2
Move
STEP 3
STEP 4
Video on Demand on remote control
,
,
and press
OK
,
to choose the video to be purchased
to select
Select Rent to purchase the video
Press Rent Now to complete the purchase
2. How to Retrieve Purchased VOD
12
STEP 1
Press
STEP 2
STEP 3
Go to My Rentals
STEP 4
Select Resume to continue the VOD viewing
STEP 5
Or select Restart to restart the VOD
Video on Demand on remote control
Go to Current Rental and press
OK
Customisation
Need to set Parental Control Locks?
Parental Control
How to Set Parental Control
STEP 1
Press Menu or
STEP 2
Go to Settings
on remote control
1. Parental Lock
Protects your children from consuming undesirable content. Set locks on
NC16 or M18 content (based on MDA ratings), or on specific channels.
STEP 1
STEP 2
Under Parental Control, select
STEP 3
STEP 4
STEP 5
STEP 6
Go to Change PIN
Parental Lock
Enter your default 4-digit PIN “1234”
Enter your new 4-Digit PIN “ Enter your 4-Digit PIN “
”
” to confirm the changes
If you forget your PIN, call 1688 for more information
2. Rental Lock
Prevents unintended purchases by locking VOD and Channel Store.
STEP 1
STEP 2
STEP 3
Under Parental Control, select
STEP 4
STEP 5
STEP 6
STEP 7
Go to Change PIN
Rental Lock
Set PIN
Enter your default 4-digit PIN “1234”
Enter your new 4-Digit PIN “ Enter your 4-Digit PIN “
”
” to confirm the changes
If you forget your PIN, call 1688 for more information
3. R21 Lock
Locks R21 content by default to prevent children under 21 years old from
watching it.
STEP 1
Under Parental Control, select
STEP 2
As it is locked by default, call 1688 to acquire password so that
you can unlock R21 content.
R21 Lock
13
Tips
Facing some issues with connectivity?
Troubleshooting
Pick up quick tips on troubleshooting issues with your TV service and
maximising your home entertainment
Issues with TV Service
If you encounter an error message on your TV screen, follow the tips below to
reboot your TV equipment.
STEP 1
Power off your devices in the following sequence
1 Set-Top Box
2 Optical Network Router (ONR)
STEP 2
Power on Optical Network Router (ONR)
Ensure POWER and PON LED indicators are lighted
STEP 3
Power on Set-Top Box
• Avoid overheating by placing your devices in an open area.
• Keep your Set-Top Box on standby mode when it’s not in use.
• Ensure all connecting ends of cables are intact and tightly plugged into the power outlets.
Call 1688 if you require more information.
14
Tips
Facing some issues with connectivity?
Need WiFi Mesh for your home?
Call 1609 to find out more!
Better WiFi Connectivity
Optimise WiFi connectivity at home with these useful tips below.
Tip 1
Reposition your router
•
•
Tip 2
Place your router in a clear and clutter-free central area and
avoid placement on the floor
To extend your home WiFi coverage, add on a WiFi Mesh Basic
Dual Pack
Check for WiFi congestion
1
2
3
Use the Singtel WiFi Analyzer to see if your network is
congested. Visit www.singtel.com/globalutilities and select
WiFi Analyzer
Select “Start scan”
If you see a “Moderate” result, you may be facing
WiFi congestion
To reduce congestion
1 Go to your router’s Wireless Settings page
2 Under Router Setup > Channel, select Auto Mode and
click Save
3 Reboot your router by turning it off and on
4 Now your router can automatically scan and connect to
the least congested WiFi channel
Tip 3
Consider wireless dual-band routers
•
•
•
Different devices support different WiFi frequencies
When many neighbouring WiFi network or wireless devices run
on the same 2.4GHz frequency, congestion may happen
A dual-band router can help ease congestion as it supports 2
frequency bands (2.4GHz and 5.0GHz)
For more tips on maximising your WiFi connectivity, visit singtel.com/wifimaster
15
Useful Information
Any Queries?
Call 1688
Speak to our friendly customer service officers regarding billing enquires,
troubleshooting, technical assistance and other general enquiries.
Need More Information on Singtel TV?
Visit singteltv.com.sg
Get comprehensive information on Singtel TV including the monthly
showtime guide, highlights, terms and conditions, events and promotions.
Want to Enhance Your TV Experience?
Subscribe to our other exciting TV content packs, recontract or purchase TV
value-added services.
Visit Singtelshop.com/singteltv
Call 1609
Or drop by any of these Singtel Shops!
Central
BUGIS JUNCTION #01-50/50A
COMCENTRE #01-00 Comcentre 2
North
ANG MO KIO HUB #B1-54/55/56/57
CAUSEWAY POINT #03-03/04/05
WATERWAY POINT #B1-30
West
JURONG POINT #B1-98/99
East
PARKWAY PARADE #B1-01/02
TAMPINES MALL #02-13/14/15
Visit Singtel.com/Store-Locator for the complete list of Singtel Shops
and Singtel Exclusive Retailers.
16
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