Wavestore Installer Guide V5.42

Wavestore Installer Guide V5.42
Wavestore
Video Recording System
Installer Quick Start Guide
Version 5.42
Reference: WSUSA-MAN-0012-001
WavestoreUSA
4430 W Tiffany Dr
West Palm Beach, FL 33407
US
For Technical Support
P: +1 877.221.0426
E: support@wavestoreusa.com
W: www.wavestoreusa.com
Index:
Preface ......................................................................................................................................................................... 3
Install Checklist ............................................................................................................................................................ 3
Section 1
Introduction ............................................................................................................................................. 4
Section 2
Hardware Installation .............................................................................................................................. 5
2.1
Box Contents................................................................................................................................................ 5
2.2
Installation Considerations .......................................................................................................................... 6
2.3
Hardware Connection Schematic ................................................................................................................ 6
2.4
Stretch Compression Card Connections ...................................................................................................... 7
2.5
RS485 Connection for PTZ Control .............................................................................................................. 9
2.5.1
Internal RS485 card ............................................................................................................................. 9
2.5.2
External USB-RS485 card ..................................................................................................................... 9
2.6
Stretch Alarm Board Connections ............................................................................................................... 9
2.7
USB Alarm Board Connections .................................................................................................................. 10
2.8
Monitor Connection .................................................................................................................................. 11
Section 3
Configuration ......................................................................................................................................... 11
3.1
Logging into Server .................................................................................................................................... 11
3.2
Live View Screen ........................................................................................................................................ 12
3.3
Time & Region ........................................................................................................................................... 14
3.4
Network Connection.................................................................................................................................. 18
3.5
Video Format ............................................................................................................................................. 19
3.6
Enabling Analog Cameras .......................................................................................................................... 21
3.7
Enabling IP Cameras .................................................................................................................................. 22
3.7.1
Configuring ONVIF cameras for Recording ........................................................................................ 22
3.7.2
Configuring non-ONVIF cameras for Recording ................................................................................ 27
3.8
Setting up Recording Tracks for Analog and IP Cameras........................................................................... 32
3.9
Configuring User Accounts on the Server.................................................................................................. 33
3.10
Checking Live View from Cameras............................................................................................................. 36
3.11
Checking Recording using Quick Search .................................................................................................... 39
3.12
Closing Video Displays ............................................................................................................................... 42
3.13
Shutting down the Server .......................................................................................................................... 43
3.14
Logging out from the Server ...................................................................................................................... 44
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Section 4
Accessing Wavestore Server from Client PC.......................................................................................... 45
4.1
Minimum PC Requirements....................................................................................................................... 45
4.2
WaveView Client Software installation process on a Windows PC ........................................................... 45
4.4
Connecting to Server from WaveView client PC ....................................................................................... 51
Section 5 – Technical Support ................................................................................................................................... 53
5.1
Introduction ............................................................................................................................................... 53
5.2
Frequently Asked Questions ...................................................................................................................... 53
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Preface
This document is intended as a quick reference guide for basic installation and configuration of the Wavestore
system, including accessing the server from a networked Windows PC.
For full configuration and user information for the Wavestore system, please refer to the main Wavestore
Software Manual which can be downloaded from the WavestoreUSA website (http://www.wavestoreusa.com).
You can also download the User Quick Start Guide from the same location, which gives details of the user
functions such as Live View, Search, Playback and Backup.
Install Checklist
Hardware Connections
Mains Power connected to Inputs 1, 2 & 3
Audio & Video Inputs connected to Stretch Cards
Alarm Board Inputs/Outputs connected
PTZ Output connected
LAN connected
Main Monitor connected
Spot Monitor connected
Mouse and Keyboard connected
Configuration
Time & Region configured
Network Connection configured
Video Format (PAL/NTSC) configured
Audio/Video Channels configured
Recording Tracks configured
Installer Password changed from default
User Accounts configured
Live View checked from each Camera
Playback checked for each Channel
1/2/3/4/5/6/7/8/9/10/11/12/13/14/15/16/17/18/19/20
21/22/23/24/25/26/27/28/29/30/31/32
1/2/3/4/5/6/7/8/9/10/11/12/13/14/15/16/17/18/19/20
21/22/23/24/25/26/27/28/29/30/31/32
Logged Out from Server
Client Software
Client Software installed on PC
Test Login to Server from PC
Live View checked from a Camera
Logged Out from Server
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Section 1 Introduction
Easy to install and operate, Wavestore Software is able to simultaneously record video images from a wide range
of analog, IP, HD, and megapixel surveillance solutions, including 360-degree and night vision cameras. Up to 128
channels can be recorded simultaneously from up to 32 analog cameras and up to 8 HD-SDI cameras.
The Wavestore system uses two separate software programs:


Wavestore server software (installed on the server box), responsible for managing and recording streams
from audio and video inputs
WaveView client software (also installed on the server box); provides a user interface to the Wavestore
server software, for functions such as Live View/Search/Playback, and also server configuration
WaveView client software can be installed on Linux or Windows PCs, and used to access networked Wavestore
servers. WaveView client software running on the Wavestore server can also be used to access networked
Wavestore servers in the same way.
Whether they are on site or at a remote network location, authorized personnel have quick, convenient, and
effective access to all information even over limited bandwidth.
If there are multiple Wavestore servers at a site, these servers can be configured together as a Server Group
(optional licensed upgrade), allowing a connected WaveView client to access cameras from any of the servers
within that group.
Figure 1.1 – Typical System Configuration
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Section 2 Hardware Installation
2.1
Box Contents
WavestoreUSA Server
Video Connection Cables (channels 1-8/1-16, + spot monitor output) for analog
compression card (factory fitted option)
Audio Connection Cables (channels 1-8/1-16) for analog compression card (factory
fitted option)
Alarm Input/Output Terminal Blocks (factory fitted option)
Power Cord
Wavestore DVD containing server reinstallation software, client installation software
and manuals
Keys for Hard Drive Caddies (if fitted)
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2.2
Installation Considerations
The server should be located in a cool, dry location, which has good ventilation. Exposing the internal
components of the server (such as Hard Disks) to an elevated temperature will result in degraded performance
and reduced operational life.
2.3
Hardware Connection Schematic
Figure 2.1 Cabling Connections to Server
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2.4
Stretch Compression Card Connections
Please note that when connecting audio and video and audio inputs to the compression card sockets(s) on the
server, the connections are orientated as follows:
Stretch S6 Compression Cards (two connection sockets)
Compression Card Type
Upper Socket
Lower Socket
8 channel card (DB9 connectors):
Video (Yellow Connectors for Video Audio (Red Connectors)
Input, Black Connector for Spot
Monitor Output)
16 channel card (DVI connectors):
Audio (Red Connectors)
Video (Yellow Connectors for Video
Input, Black Connector for Spot
Monitor Output)
Stretch S7 Compression Cards (single connection socket)
Compression Card Type
Single Socket
16 channel card (60 pin LFH connector)
Audio (Red Connectors)/Video (Yellow Connectors for
Video Input, Black Connector for Spot Monitor Output) ensure the plug is orientated correctly in the card
socket
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8 channel card (DVI connector):
Audio (Red Connectors)/Video (Yellow Connectors for
Video Input, Black Connector for Spot Monitor Output)
The first compression card fitted to the server (for Channels 1 – 8/16) has a spot monitor output, which can be
programmed to display images from cameras that are connected to that compression card.
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2.5
RS485 Connection for PTZ Control
Wavestore servers supplied with capture cards for analog camera channels are supplied with an RS485 output for
PTZ control.
2.5.1
Internal RS485 card
Some servers have a built in RS485 output, with the pinouts as follows:
Figure 2.5 DB9 pinout for RS485 PTZ control output (female connector)
2.5.2
External USB-RS485 card
Other servers use a USB –RS485 PTZ Converter as below:
Figure 2.6 USB-RS485 converter for PTZ control output
This converter is connected to one of the server USB ports, and before it can used, the server then needs to be
rebooted in order for the converter to be detected by the server software.
The pin outs for TX+ and TX- are marked on the adaptor terminals.
2.6
Stretch Alarm Board Connections
Upper Nine Pin Connector:
Alarm Output: 1-8, Ground
Lower Nine Pin Connector:
Alarm Input: 1-8, Ground
Two Pin Connector:
Not Used
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Figure 2.6 Stretch Alarm Board Connections
2.7
USB Alarm Board Connections
Figure 2.6 USB Alarm Board Connections
The Wavestore server detects the USB alarm board during the server boot up sequence; once communication is
established between the two devices, you will see the red ‘heartbeat’ LED (closest to the USB cable connection)
start to flash every few seconds.
If you wish to add a USB Alarm Board to a server that is already operating, the server must be rebooted after the
Alarm Board is connected, before it can be used.
In the Alarm I/O Devices menu (Section 4.14 in the main Wavestore manual), configure the USB Alarm Board as
Protocol: WaveAlarm, Port: usbX, and Baud Rate: 9600, and assign a block of ID numbers to the inputs and
outputs. Each input/output much have its own unique ID number, if you are using multiple USB Alarm Boards,
use a separate block of ID numbers for the inputs/outputs.
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2.8
Monitor Connection
The server will only detect a monitor if this device is connected and powered up when the server is first booted
up.
If the monitor is attached after the server has been booted up, no video display will be visible until the server is
rebooted.
Please note that use of any motherboard and graphic card HDMI outputs is not currently supported.
Section 3 Configuration
3.1
Logging into Server
Once the server has been connected to any other devices being used on the system, press the power button on
the front panel of the server.
The server will take approximately 60 seconds to boot up; during this time a blue/white progress bar will fill from
left to right. Once the server has completed booting up, the login screen will appear as below:
Figure 3.1 WaveView launch screen
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Figure 3.2 WaveView login screen
The default server login is as follows:



Server:
User Name:
Password:
localhost
install
a
In the event that the configured IP address on the server IP clashes with another device on the network, you will
not be able to login on the server box using the server name ‘localhost’. In the ‘Server’ field, replace ‘localhost’
with the IP address ‘127.0.0.1’, and login as above.
Section 3.4 describes how to reconfigure the server IP address if required.
3.2
Live View Screen
The Live View screen (menu path View -> Main) is shown below:
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Pull Down Device Event
Playback PTZF
Menus
Tree Controls Controls Controls
Live Event Video Display
Stream
Area
Video Display
Status
Area Toolbar Indicator
Figure 3.3 - WaveView Live View Screen
This Live View Screen contains the following items:
Pull Down Menus
File/View/Tools/Help – these are described in Section 2
Device Tree
Displays a list of the connected Wavestore servers, with active audio/video channels
Event Controls
Start/Stop operation of configured Event Rules (Section 4.13)
Playback Controls
Used for quick search of recorded footage; full search functions are available in the Find
screen (menu path View -> Find) - minimize by clicking ‘ν’
PTZF Controls
Used for control of Pan/Tilt/Zoom cameras - minimize by clicking ‘ν’
Live Event Stream Licensed upgrade; displays stream of events from connected devices - minimize by clicking
(licensed upgrade) ‘ν’
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Video Display Area
Video Displays from system cameras can be added here
Video Display Area Used for controlling individual Video Displays
Toolbar
Status Indicator
3.3
normally displays Green, changes to Red when a connected server has reported a fault
Time & Region
Figure 3.4 Time & Region configuration
Follow the menu path View -> Setup -> Devices -> Time and Region to access the Time and Region setup menu.
The server hardware’s own internal clock is set to the UTC timezone. Using the Wavestore software, we can
apply an offset for the local Time Zone, including local daylight saving changes. This action should be carried out
prior to setting the time itself.
To configure, select the region that you require from the dropdown menu, then click ‘Save’. You will now be
prompted to restart the server.
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Figure 3.5 Time & Region settings – selecting Time Zone
Once the server software has restarted, confirm that the correct time is displayed in the 'Server Time' field. If not,
you can adjust the time manually, as described in Section 4.7.5 below.
Before adjusting the time, confirm that the correct Time Zone has been selected.
To set the time manually, first ensure that the 'Use an NTP server' box is unchecked. Enter the current time, click
the ‘Set Time’ button, then click on ‘Save’.
For a small change in time (less than 29 minutes), the server time will slew slowly by approximately 1 second per
minute, until the desired time is reached.
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Figure 3.6 Time & Region settings – Slewing of server time after time has been set manually
For a larger time change (greater than 29 minutes), a reboot of the system will be required (menu path View ->
Setup -> Devices -> Server Administration -> Reboot System). Once the server has rebooted, the server time will
move to the new time. If the server time is modified to coincide with previous recording, then the old recording
will be overwritten. In some cases, it is recommended to reformat the server hard drives after altering the time
and date by a large amount.
Network Time Protocol (NTP) can be used to synchronies the server time with a networked time source. To
configure NTP, check the 'Use an NTP Server' radio button, enter the IP address of the time source in the box
provided, and click ‘Save’ to confirm your changes.
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Figure 3.7 Time & Region settings – NTP Server option selected
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3.4
Network Connection
If the server is to be connected to a Local Area Network, we must configure the IP address of the network
adaptor.
Follow the menu path View -> Setup -> Network to enter the Network Settings screen:
Figure 3.8 Network Configuration Menu
Select the eth0 tab, click on the ‘Manually Configure’ radio button, and complete the IP address, subnet mask,
gateway and DNS server (if required) fields. Click on the ‘Save’ icon to save your changes.
A server may have multiple network adaptors, for example if the case of a server that has one adaptor connected
to IP cameras, and the second adaptor connected to the site LAN/client PCs etc.
Each network adaptor on your server is represented by an ‘ethX’ tab. Select the adaptor that you wish to
configure, by clicking on the tab.
Please note that Wavestore servers use TCP port 8601 to communicate. If the server is connected to a Local Area
Network at a site, and is to be accessed via the Internet by PCs running WaveView client software, then port
forwarding must be configured on the local router at the site.
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3.5
Video Format
Enter the Device Settings menu (menu path View -> Setup):
Figure 3.9 Accessing Setup Menu 1
The Device Tree on the left shows the capture devices and camera channels currently active on the server.
Click on the green capture card icon at the top of the Device Tree (each analog capture card will be labeled
Mach, Stretch or Warp), and the configuration settings for that capture card will appear:
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Figure 3.10 Devices Menu, Camera Submenu, Video Format Configuration
By default, the Video Encoding format will be configured as ‘PAL’. If you need to change this setting, select ‘NTSC’
from the pull down menu in the ‘Analog Capture’ section, then click on the ‘Save’ icon to confirm this change.
Repeat for any other capture cards fitted to the server.
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3.6
Enabling Analog Cameras
To configure an analog camera, first click on the camera name in the Device Tree, the camera name will be
highlighted dark grey.
In the General submenu, click the ‘Enabled’ radio button to enable the camera (‘x’ will appear).
Figure 3.11 Devices Menu, Device Tree
The ‘Stretch Stream Options’ submenu configures the two Video Streams (Stream 1 and Stream 2) for the camera
channel; each stream can be configured independently as follows:







Selection of which stream to be used for the live view display (if Stream 2 is active)
Compression Format
Frame Capture Rate
GOP Size
Resolution
Image Quality Settings
Bitrate
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Figure 3.12 Devices Menu, Camera Submenu, Stretch Image submenu
Finally we need to set up the recording track(s) for each enabled camera, as described in Section 3.8.
3.7
Enabling IP Cameras
The current list of IP cameras currently supported by Wavestore servers can be downloaded from here:
http://www.wavestoreusa.com/integrations/supported-cameras/
To add an IP camera to the Wavestore server, follow the menu path View -> Setup -> Devices then click the ‘Add
IP Capture’ button in the lower left corner of the screen.
3.7.1
Configuring ONVIF cameras for Recording
Follow the menu path View -> Setup -> Devices, and click on ‘Discover ONVIF Cameras’ in the lower left hand
corner of the screen.
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Figure 3.13 Devices Menu
The server will now search the local network segment for online ONVIF devices, and list them in a new window,
showing the attributes of each one (e.g. Video/Audio/PTZ etc.):
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Figure 3.14 ONVIF Camera list
To add a camera to the server, click on that camera so it is highlighted, then click ‘Add IP Capture’.
You will now be prompted to enter the login ID and password for the camera.
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Figure 3.15 Adding login details for new ONVIF camera
Once you have entered these details, click on Save, and the new camera will now be added to the end of the
Device Tree:
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Figure 3.16 New ONVIF camera added to Device Tree
Click to enable the camera channel, and set configure other options as required (e.g. Encryption/PTZ).
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Figure 3.17 – Enabling new ONVIF camera channel
Finally click on Save, and follow the prompts to restart the server software.
Finally we need to set up the recording track(s) for each enabled camera, as described in Section 3.8.
3.7.2
Configuring non-ONVIF cameras for Recording
To add an IP camera to the Wavestore server, click on the server name (default name is ‘Wavestore’) at the top
of the device tree (beneath the ‘Device Tree’ text), then click the ‘Add IP Capture’ button in the lower left corner
of the screen.
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Figure 3.18 Devices Menu, Device Tree, Camera submenu, enabling IP Camera channel
A new camera section will now be added to the end of the device tree, as below:
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Figure 3.19 Devices Menu, Device Tree, Camera submenu, showing new IP Camera channel
On the setup screen that appears, we need to configure the following:
General Section

Type - HTTP/MxPEG/ONVIF/RTSP
Network Capture






Camera Type
Request String (default request strings for many camera brands are preloaded)
Camera IP Address
Port
Camera Username
Camera Password
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Figure 3.20 Devices Menu, Device Tree, Camera submenu, IP Camera General configuration menu
Please note that it is necessary to login to the IP camera itself to configure the resolution of the video stream, by
clicking on the ‘Camera Setup Page’ button to launch the camera configuration menu screens in a Web Browser.
These settings can only be configured on the camera itself, not on the Wavestore server.
Once the IP camera is configured, save your changes; you will now be prompted to restart the server.
Once the server has rebooted, we need to enable the camera, by checking the ‘Enabled’ box in the ‘General’
submenu:
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Figure 3.21 Devices Menu, Device Tree, Camera submenu, IP Camera Type selection
Finally we need to set up the recording track(s) for each enabled camera, as described in Section 3.8.
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3.8
Setting up Recording Tracks for Analog and IP Cameras
Figure 3.22 Devices Menu, Device Tree, Camera Submenu branches
On the Device Tree, click on the [+] icon next to the Camera Name to expand the tree.
For each recording track that you wish to use, select which Hard Disk you wish to store recorded footage, the
desired frame rate for recording, and the duration that the recorded footage is to be held for. Configured Hard
Drives are listed in the Disk Management screen (menu path View -> Setup -> Disk Maintenance).
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3.9
Configuring User Accounts on the Server
Follow the menu path View -> Setup -> Users to enter the ‘User Settings’ screen.
Figure 3.23 Devices Menu, Device Tree, Camera Submenu branches
When the server is in its default state when new, the only user IDs configured on the system are an Installer login
(ID: install, password: a) and a User login (ID: user, password: a)
We can configure new users to one of three different user groups, with permissions as follows:
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User Group
Permissions
install
full access to all server functions
admin
live view/search/playback/export;


user
can create and edit administrator and user level operators (not install)
no access to other server configuration screens
live view/search/playback/export
To add a new user ID, click on the add button ‘Add’ and enter the required name in the name field.
Figure 3.24 Devices Menu, Device Tree, Camera Submenu branches
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You can then edit the user ID as follows:
















User Level
Permitted Bandwidth for that user’s connection - In case of limited bandwidth on the network
Permissions for Disabled Cameras (access to certain cameras can be denied for each user)
Language
Saved camera Layout to be loaded on logon (either a previously saved Custom Layout, or select ‘Auto’ to
reload the layout that was being viewed when the user last logged out)
Automatic Logoff time
Inactivity Logoff Time
Login Schedule Permissions (access to the server can be controlled by a schedule, limiting access to certain
times)
Permission for User to change their password (default for a new User ID is ‘a’)
Force User to Change Password on next login
Permission to Search and Playback recorded footage
Restrict Search and Playback to the last ‘x’ minutes
PTZ Camera control/priority level for PTZ (users can be ranked according to priority)
Toggle option to see through Privacy Masks
Admin permissions to Restart/Shutdown the server
Options for Backup (Backup/Decryption/Re-encryption)
Figure 3.25 Devices Menu, Device Tree, Camera Submenu branches
Once you have completed setup, click on 'Save'.
To erase a user ID, highlight the user name and click ‘Remove’.
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3.10 Checking Live View from Cameras
To add a camera view to the video display area, follow the menu path View -> Main, and click the drop down
menu at the top of the screen to select Display Configuration type:
Figure 3.26 Display Configuration
To create a Video Display in the Video Display Area, click the name of the camera that you want to view on the
Device Tree, so it is highlighted (e.g. Camera 3):
Figure 3.27 Device Tree
Click and drag the camera from the Device Tree onto the Video Display Area, the view from that camera will now
appear:
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Figure 3.28 Dragging Camera 3 from Device Tree onto Video Display Area
Repeat for any other cameras that you want to view:
Figure 3.29 Cameras 5, 9 and 12 added from Device Tree to Video Display Area
To select a Video Display for control (for playback/PTZF control etc.), click on that camera view so that the outline
is highlighted blue, as for Camera 3 below.
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Figure 3.30 Camera 3 active for PTZ control
To enlarge an individual Video Display (e.g. Camera 3), double click on the Video Display; the display will now fill
the entire Video Display Area.
Figure 3.31 Camera 3 view enlarged
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3.11 Checking Recording using Quick Search
A quick search can be carried out from the Live Screen, by moving the mouse pointer over the bottom edge of a
Video Display.
A quick search Time Slider with playback controls will appear, as shown below.
Figure 3.32 Video Display showing Live View from Camera 3 with time slider
The quick search playback control buttons (either end of the time slider) allow you to pause or resume playback,
frame step forward/backward (quick click), and also fast forward and rewind (click and hold).
Clicking and dragging on the grey slider gives the control of the current position on the recorded track. To carry
out a more detailed search, hover your mouse pointer over the blue time slider, and roll the mouse wheel
forward.
Rolling the mouse wheel forward/backward will zoom in/out on the time period; as you do this, the scale of the
time increments will change, as below:
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Figure 3.34 Time Increments on Time Slider changed by rolling mouse wheel
Clicking on a point on the grey line either side of the slider moves the current playback position to that point in
time.
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Figure 3.35 Time of display moved forward four minutes by clicking on Time Slider
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3.12 Closing Video Displays
Figure 3.36 Video Display for Camera 2
Move the mouse pointer to the top right of corner of the camera view, and the Video Display Toolbox will
appear.
Click on the red icon with a cross, and the video display will close.
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Figure 3.37 Video Display closed
3.13 Shutting down the Server
It is acceptable to shut down the Wavestore simply by removing power. The Wavestore software is designed to
be robust when power fails unexpectedly, and no data is lost (other than the last second or two which might not
have been flushed to disk). The Wavestore will recover and fully check its storage in less than a second when
power is reapplied. There is no need for external UPS devices.
If your Wavestore is connected to external RAID devices, then other shutdown rules might apply to those RAID
devices. Many RAID boxes do require UPS protection and must be powered down in an orderly fashion.
If it is desirable to shut down the Wavestore by software, follow the menu path View -> Setup -> Devices -> Server
Administration -> Shutdown System:
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Figure 3.38 Shutting down server from WaveView
3.14 Logging out from the Server
Follow menu path File -> Disconnect to disconnect from the Wavestore server
Figure 3.39 Disconnecting from Server
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Section 4 Accessing Wavestore Server from Client PC
4.1
Minimum PC Requirements
Minimum






Typical usage: Analog cameras only, 4 displays at 30 images per second or 9 displays at 15 images per
second
CPU: dual core 2.8GHz (Intel Core i3 or equivalent)
RAM: 2GB
Graphics: dedicated graphics card with 512MB video RAM (ATI/nVidia). Driver must support OpenGL 2.0
Ethernet: Gigabit
OS: Windows XP or above
Recommended






4.2



Typical usage: IP and Analog cameras, 9 displays at 30 images per second or 16 displays at 15 images per
second
CPU: quad core 3.2GHz (Intel Core i5 or equivalent) or above
RAM: 4GB DDR3 1333
Graphics: dedicated graphics card with 1GB video RAM (ATI/nVidia). Driver must support OpenGL 3.0
Ethernet: Gigabit
OS: Windows 7 / Ubuntu 12.04
WaveView Client Software installation process on a Windows PC
Insert the Wavestore DVD into the DVD drive on your PC
Right click on the DVD drive in the My Computer screen and left click ‘Open’
A list of the files contained on the DVD will now appear:
Figure 4.1 Opening Wavestore DVD on Windows PC
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The files that we need to install should appear at the end of the list. To install WaveView, double click on either
the file named ‘waveview-5.xx.xx-win32.exe’, or ‘waveview-5.xx.xx-win64.exe’, depending on whether your PC is
running a 32-bit or 64-bit operating system:
Figure 4.2 List of files on WaveView DVD
On the ‘Welcome’ screen that appears, click on ‘Next’:
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Figure 4.3 WaveView Setup Wizard
On the ‘License Agreement’ screen, click ‘Next’:
Figure 4.4 WaveView License Agreement
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On the ‘Install Options’ screen, select the options that you require for:


System PATH – if WaveView is required to be launched from the command line
WaveView Desktop Icon option
Figure 4.5 WaveView User Configuration Options
On the ‘Choose Install Location’ screen, select the destination folder for the WaveView installation:
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Figure 4.6 WaveView Install Location selection
Select a destination folder for the WaveView shortcuts that will be created, then click ‘Install’ to start the
installation process:
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Figure 4.7 WaveView Start Menu selection
A progress bar will fill as the installation process progresses:
Figure 4.8 WaveView Installation Progress Bar
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Once the installation process has completed, click on ‘Finish’ to close the Install Wizard.
Figure 4.9 WaveView Installation Confirmation
A WaveView shortcut icon will now appear on the desktop.
Figure 4.10 WaveView Desktop shortcut icon
4.4
Connecting to Server from WaveView client PC
To connect to your server, click on the desktop shortcut to launch the program; the WaveView client screen will
appear as below.
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Figure 4.11 WaveView launch screen
To connect to your server, enter the following details in the login screen:



Server:
User Name:
Password:
[IP address of server]
[valid user logon ID – default is ‘install’]
[valid user password – default is ‘a’]
You can now access the server using the commands described earlier in Section 3.
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Section 5 – Technical Support
5.1
Introduction
The main Wavestore Software Manual contains more detailed information on configuration and operation of the server.
This is included on the Wavestore installation DVD, and can also be downloaded from the Wavestore website
http://www.wavestoreusa.com. This website also contains further technical information and FAQ sections.
For further technical assistance, please email support@wavestoreusa.com, or call the WavestoreUSA Technical Support line
in the US (+1 877.221.0426), (Monday-Friday 8:30am-5:30pm).
Before contacting WavestoreUSA Technical Support, please note the serial number of your WavestoreUSA server (Wxxxx).
This will be located on a silver label on the front or rear panel of the server. Please also take a note of the server software
currently installed (menu path View -> Setup -> Devices -> General -> Distribution).
In order to resolve certain issues, it may be necessary for WavestoreUSA staff to log into the Wavestore servers remotely via
an external internet connection.
5.2
Frequently Asked Questions
I connect and power up the Wavestore server, but nothing is displayed on the monitor.
Does the Wavestore server ‘beep’ shortly after it is powered up? If not then there is may be a hardware failure within the
graphics card or the motherboard.
I connect my monitor to the Wavestore server and watch the server boot normally, but the final screen is not viewable i.e.
either a black or very noisy picture.
Once the server has completed booting up, press CTRL + ALT + BACKSPACE to reconfigure the output resolution.
Cannot login to the server using the client on the server box, using server name ‘localhost’?
This can be caused by the configured IP address on the server clashing with the IP address of another device on the network.
In the ‘Server’ field on the Login Dialog box, replace ‘localhost’ with the IP address 127.0.0.1, and you will now be able to
login. Section 3.4 describes how to reconfigure the server IP address if required.
Why can’t I connect to my Wavestore server from a remote client PC?
First, trying pinging the Wavestore server from your PC (Start Menu -> Command Prompt -> ping [Wavestore server IP
address]). You can confirm the Wavestore server IP address settings by following the menu path View -> Setup -> Network.
If the server does not return the ping, there is likely to be network connectivity issue between the PC and the server. To
check the server, configure a fixed IP address on your PC that is in the same address range as the server, connect the PC to
the server using a crossover cable, then try pinging the server once again.
If the server returns the ping, then the problem lies on the network connection between the client PC and the server. If the
server does not return the ping, the fault may lie with the server itself.
I have multiple Wavestore servers networked together and I’m viewing cameras on a remote client PC. The screen text
displays 25ips, but sometimes the actual displayed rate seems to be lower than this?
This is likely to be due to network bandwidth limitations, if several remote clients are connected to the Wavestore server. As
a consequence, the camera images displayed by the remote clients are refreshed less frequently.
A user can select to view a lower resolution video stream for that camera, by selecting this from the Video Display Toolbar, as
described in Section 5.5.1 in the main Wavestore server manual. Each user of the system can be configured with a bandwidth
limit; to set this up, follow the menu path View -> Setup -> Users screen, highlight the user that you would like to configure,
and then reconfigure the Maximum Bandwidth setting.
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