User`s Manual Template
ExaSAN A12S2-PS
User Guide
Support Host Bus Adapter:
 PCIe 2.0: Z1M-G2
Support Host Convertor:
 Thunderbolt2.0 to PCIe2.0: C1M-G2
Support Switch System:
 PCIe 2.0: SW08-Q4, SW16, SWF16
Accusys, Inc.,
Version: V2.0
Revision Sheet
Revision Sheet
Release
No.
V1.0
V1.1
V1.2
Date
Revision Description
07/30/2011
08/13/2012
09/13/2012
V1.3
12/19/2012
V1.4
02/04/2013
V1.5
V1.6
02/26/2013
01/03/2014
V1.7
09/22/2014
V1.8
14/10/2014
V2.0
07/15/2016
Initial release on CD.
Modify some wording and contents
Add a half-high bracket picture in the packing list and
modify the wording on the section 1.3.2
 Modify page1-14, item 6 PCIe port expansion.
 Modify page 4-3(erase clear log explanation and add
DAS and SAN log file path)
 Modify page1-8, add the power convertor to the
packing list and accessory list
 Modify page1-12, the LED status of HDD tray when the
HDD is expanded or migrated into an existed array.
 Modify page 3-3, the figure for installing HBA onto a
PCIe x 16 slot.
 Delete page 1-4, 1-7 5m copper cable
 Add safety caution section on last page of the User
Guide
Modify item 3.3.4.2 Installing RAIDGuardX Installationdriver
on Linux and
 Add C1M-G2,
 Add chapter plan you SAN
 Replace ACS-62300 by Z1M-G2
Add Disk RW test
User Guide
Page i
PREFACE
Notice
The product features and specifications described in this guide are subject to change
without notice.
The manufacturer shall not be liable for any damage, or the loss of information resulting
from the performance or use of the information contained herein.
About This Guide
Congratulations on your purchase of the ExaSAN (pronounced X-sa-SAN) A12S2-PS, a
revolutionary high bandwidth streaming rack mounted storage system, specifically
designed for all high-end post production storage. It delivers stability, exceptional
performance, and scalable capacity at a very affordable ownership cost and requires
only a low maintenance budget.
This guide contains instructions for installing and using the ExaSAN A12S2-PS system and
RAID (Redundant Array of Independent Disks) technologies and RAIDGuard X
(ExaSAN’s RAID management software).
If you are new to RAID and RAIDGuard X, this guide will help you become familiar with
these technologies, and assist you in setting up and using RAID on the A12S2-PS. If you
are already familiar with these technologies, use this guide as a reference for
implementing your ExaSAN A12S2-PS RAID solution to achieve maximum performance
and reliability.
For details of hardware installation, setup, configuration and considerations, see

Chapter 1, “Introducing ExaSAN PCIe2.0 Storage System”

Chapter 2, “Preparing to Install ExaSAN A12S2-PS”

Chapter 3, “Installing ExaSAN A12S2-PS”

Chapter 4, “Using RAIDGuard X”

Chapter 5, RAID Overview
Guide to Conventions
Important information that users should be aware of is indicated with the following icons:
Caution
This icon indicates the existence of a potential hazard that could
result in personal injury, damage to your equipment or loss of
data if the safety instruction is not observed.
User Guide
Page ii
Note
This icon indicates useful tips on getting the most from your
Accusys RAID system.
Trademarks
Accusys and the names of Accusys products and logos referenced herein are
trademarks and/or service marks or registered trademarks and/or service marks of
Accusys, Inc.
Xsan, Mac, Mac OS, and Macintosh are either registered trademarks or trademarks of
Apple. Other product and company names mentioned herein may be trademarks
and/or service marks of their respective owners.
All contents of this manual are copyrighted by Accusys, Inc.
The information contained herein is the exclusive property of Accusys, Inc. and shall not
be copied, transferred, photocopied, translated on paper, film, electronic media, or
computer-readable form, or otherwise reproduced in any way, without the express
written permission of Accusys Inc.
Document version 2.0
Date Published: November, 2016
© Copyright 2016 Accusys, Inc.
All Rights Reserved.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may
cause undesired operation.
User Guide
Page iii
ExaSAN A12S2-PS User Guide
TABLE OF CONTENTS
Page #
Notice ............................................................................................................................................................ii
About This Guide ........................................................................................................................................ii
Guide to Conventions ...............................................................................................................................ii
Trademarks .................................................................................................................................................iii
1.
Introducing ExaSAN PCIe 2.0 Storage System ..................................................................... 1-1
1.1
System Overview ................................................................................................................. 1-1
1.1.1 What is the ExaSAN Solution .......................................................................................................1-1
1.1.2 What is the ExaSAN A12S2-PS Solution .....................................................................................1-2
1.1.3 ExaSAN A12S2-PS Components and Accessories .................................................................1-3
1.1.3.1
ExaSAN PCIe RAID Disk System .........................................................................................1-3
1.1.3.2
Hard Disk Drive (HDD) for the RAID System ...................................................................1-3
1.1.3.3
ExaSAN QSFP Host Bus Adapter (Z1M-G2).....................................................................1-3
1.1.3.4
QSFP (Quad Small Form-factor Pluggable) PCIe Copper or Optical Cables .....1-4
1.1.3.5
Power Cord & Power convertors .....................................................................................1-5
1.1.3.6
Rail and Rail Extender .........................................................................................................1-5
1.1.4 Key Features ....................................................................................................................................1-5
1.2
1.2.1
1.2.2
1.2.3
1.3
1.3.1
1.3.2
1.3.3
Unpacking the System ....................................................................................................... 1-7
What Is In Your Order ....................................................................................................................1-7
Checking the Equipment You’ll Need .....................................................................................1-7
Unpacking .......................................................................................................................................1-7
What’s in the Box ................................................................................................................. 1-8
The ExaSAN RAID ...........................................................................................................................1-8
ExaSAN Accessories ......................................................................................................................1-8
Disk Tray package .........................................................................................................................1-9
1.4
SAS JBOD Expansion ........................................................................................................... 1-9
1.5
Your A12S2-PS at a Glance .............................................................................................. 1-9
1.5.1 ExaSAN A12S2-PS ...........................................................................................................................1-9
1.5.1.1
A12S2-PS Front Panel ...........................................................................................................1-9
1.5.1.2
Beeper Codes .....................................................................................................................1-11
1.5.1.3
Disk Mapping.......................................................................................................................1-12
1.5.1.4
Disk Tray.................................................................................................................................1-12
1.5.1.5
A12S2-PS Rear Panel..........................................................................................................1-13
1.5.1.6
A12S2-PS SAS JBOD Rear Panel ......................................................................................1-15
1.5.2 ExaSAN QSFP Host Bus Adapter (HBA) ...................................................................................1-16
2.
Preparing to Install ExaSAN A12S2-PS .................................................................................... 2-1
2.1
Precaution for Handling the System ............................................................................... 2-1
2.2
Choosing the Location for the System ........................................................................... 2-1
2.3
Electrical Power ................................................................................................................... 2-1
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Page iv
3.
2.4
Operating Environment...................................................................................................... 2-2
2.5
Security ................................................................................................................................... 2-2
Installing the ExaSAN A12S2-PS ................................................................................................ 3-1
3.1
3.1.1
3.1.2
3.1.3
3.1.4
Installing the System ........................................................................................................... 3-1
Installing Disk Drives .......................................................................................................................3-1
Installing the HBA Card ................................................................................................................3-2
Connecting the HBA to the A12S2-PS System........................................................................3-4
Installing the rail on A12S2-PS System .......................................................................................3-5
3.2
Powering the System On and Off .................................................................................... 3-7
3.3
Install driver and GUI............................................................................................................ 3-8
3.2.1
3.2.2
Powering On ...................................................................................................................................3-7
Powering Off ...................................................................................................................................3-7
3.3.1
Installing ExaSAN driver and GUI RAIDGuardX .............................................................................3-8
3.3.1.1
Installing driver and GUI on MAC and Windows ....................................................................3-8
3.3.1.2
Installing driver and GUI on Linux ...........................................................................................3-9
3.3.1.2.1 Driver Installation .................................................................................................................3-9
3.3.1.2.2 RAIDGuardX Installation...................................................................................................3-10
3.3.2
Confirm the ExaSAN RAID system driver on OS ............................................................................3-13
3.3.2.1
Confirming the ExaSAN RAID system driver on Mac ...........................................................3-13
3.3.2.2
Confirming the ExaSAN RAID system driver in Windows ....................................................3-14
3.3.3
Confirm LEDs on HBA ....................................................................................................................3-14
3.4
Create Array ......................................................................................................................... 3-15
3.4.1
3.4.2
3.4.3
4.
Check on new Volume in Disk Utility of MacOS ............................................................................3-15
Check on new volume in Disk Management of Windows ................................................................3-15
Check on new volume by fdisk command on Linux .........................................................................3-15
Using RAIDGuardX GUI ............................................................................................................... 4-1
4.1
RAIDGuardX Overview ........................................................................................................ 4-1
4.1.1
Menu Bar ............................................................................................................................................4-1
4.1.2
RAIDGuardX main console ................................................................................................................4-2
4.1.3 Adding Controller ..........................................................................................................................4-3
(1) DAS – add controller locally...........................................................................................................4-3
(2) SAN – add controller remotely ......................................................................................................4-4
4.1.4 Planning your RAID ........................................................................................................................4-4
4.1.5 Creating an Array ..........................................................................................................................4-6
4.1.6 Email Notification .........................................................................................................................4-10
4.1.7 Preference .....................................................................................................................................4-11
4.1.7.1
Disk Lag Proof Mode .........................................................................................................4-11
4.1.7.2
NCQ .......................................................................................................................................4-12
4.1.7.3
SMART Mode .......................................................................................................................4-12
4.1.7.4
Beeper ...................................................................................................................................4-13
4.1.7.5
Equalization Mode .............................................................................................................4-13
4.1.7.6
Cache ...................................................................................................................................4-14
4.1.7.7
MISC .......................................................................................................................................4-15
4.1.8 Option .............................................................................................................................................4-16
4.1.8.1
Slicing.....................................................................................................................................4-16
4.1.8.2
LUN Map ...............................................................................................................................4-19
4.1.8.3
Expansion .............................................................................................................................4-20
4.1.8.4
Migrations .............................................................................................................................4-22
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Page v
4.1.8.5
4.1.8.6
4.1.8.7
5.
Snapshot ...............................................................................................................................4-24
Health Center......................................................................................................................4-27
Unlock Drives .......................................................................................................................4-28
4.2
Updating the RAID system Firmware ................................................................................ 4-30
4.3
Download controller log ....................................................................................................... 4-31
4.4
Disk RW Test ........................................................................................................................ 4-31
RAID Overview .............................................................................................................................. 5-1
5.1
How RAID Works ................................................................................................................... 5-1
5.2
Data Storage Methods ....................................................................................................... 5-1
5.3
RAID Levels ............................................................................................................................ 5-2
5.2.1
5.2.2
5.2.3
5.3.1
5.3.2
5.3.3
5.3.4
5.3.5
Data Striping ...................................................................................................................................5-1
Data Mirroring .................................................................................................................................5-1
Data Parity .......................................................................................................................................5-2
RAID 0: Striping................................................................................................................................5-2
RAID 1: Mirroring .............................................................................................................................5-2
RAID 5: Independent data disks with distributed parity ......................................................5-2
RAID 6: Independent data disks with two Independent parity schemes ......................5-2
RAID 0+1: Striped set with Mirroring ..........................................................................................5-3
Appendix A: FAQs ................................................................................................................................. 2
Appendix B: Customer Service and Support ....................................................................................... 5
User Guide
Page vi
1. Introduction
1.
User Guide
Introducing ExaSAN PCIe 2.0 Storage System
1. Introduction
1.
1.1
Introducing ExaSAN PCIe 2.0 Storage System
System Overview
Your new ExaSAN (pronounced “X-sa-SAN”) PCIe 2.0 Storage System is a rack mounted
storage that can be used as a DAS (Direct-Attached Storage) or SAN (Storage Area
Network) for the post production and broadcasting industries that require high
bandwidth. Furthermore, the A12S2-PS supports the latest PCIe 2.0 standard providing a
20Gb bandwidth.
1.1.1
What is the ExaSAN Solution
Developed by Accusys, Inc., a worldwide leader in RAID (Redundant Array of
Independent Disks) storage systems, ExaSAN is a system solution built for simple, costeffective deployment and storage management. Employing PCIe (PCI Express)
technology, the PCIe 2.0 Storage System uses QSFP cabling technology to natively
transmit at low latency PCI Express Gen 2 protocol. Each channel under PCIe 2.0 can
transmit at 500MB/s, giving PCIe 2.0 x4 storage systems a 20Gb bandwidth and PCIe
2.0x8 a 40 Gb bandwidth. The ExaSAN total solution, including its complete line up of
rack mount system, tower systems, PCIe switch systems and accessories, puts the
benefits of shared, scalable, and high-performance storage within easy reach of
organizations with limited IT resources and budgets.
Post production work such as non-linear editing (NLE) requires especially high
bandwidth storage to support the volume of data being processed, and ExaSAN
storage solution is designed to meet such demands. The high bandwidth enabled by
ExaSAN technology allows the client to achieve the maximum efficiency with minimum
cost, while its enhanced functionality provides continuous and smooth data transfer to
prevent frame drop or lagging of projected content. ExaSAN is a complete solution that
includes the PCIe RAID system, cable and HBA card.
Figure 1 below depicts the ExaSAN A12S2-PS system solution architecture. Note that it
can be expanded from one RAID system to three systems (daisy-chaining from 1x RAID
controller).
User Guide
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1. Introduction
Figure 1
Whether it’s collaborative video editing in a post-production workgroup, or a shared
research project in a university, the ExaSAN solution offers a range of performance
levels and storage capacities that scale to meet the needs of small-to-medium-sized
organizations. Equally important is its integrated design, centralized administration and
monitoring, and a suite of built-in management tools; which eliminate the need for a
staff of experts to install and maintain a SAN for the workgroups.
Figure 2 below depicts a standard ExaSAN system solution architecture.
Figure 2
1.1.2
What is the ExaSAN A12S2-PS Solution
The ExaSAN A12S2-PS is a 2U12Bay disk array system designed for all high-end post
production storage usage, with the latest interface technology PCIe 2.0 and innovative
green design, supports RAID level 0, 1, 5, 6, 0+1, high speed 6Gb SAS drives, and high
capacity SATA II drives. The Single port RAID controller of A12S2-PS combined with 12
drives can provide 20Gb bandwidth with its unique Performance Optimization feature.
Your ExaSAN A12S2-PS system consists of the standard components listed below in this
section. Note that items 1 through 5 are Accusys-supplied equipment as part of the
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1. Introduction
A12S2-PS package. The host server and HDD in a DAS/SAN environment are not
Accusys-supplied equipment and are therefore not included in the package. Contact
your System Integrator/Value Added Reseller if you need assistance in purchasing these
components.
1. ExaSAN A12S2-PS PCIe RAID storage system, see Section 1.1.3.1 and 1.1.3.2
2. QSFP-PCIe 2.0 Host Bus Adapter, compatible with PCIe 2.0 and 1.1 slots on the host
server, see Section 1.1.3.3
3. QSFP 2M copper for connecting the host and HBA, optical and variety length is
optional, see Section 1.1.3.4
4. 2 AC Power cords, see Section 1.1.3.5
5. Rail and rail extender for mounting the A12S2-PS on a rack, see Section 1.1.3.6.
1.1.3 ExaSAN A12S2-PS Components and Accessories
This section provides detailed description of each system component and accessory.
1.1.3.1
ExaSAN PCIe RAID Disk System
The A12S2-PS is a 2U rack mounted RAID system supporting up to 12 hot swappable
hard drives (sold separately).
Also note that the RAID disk system comes with a chassis, RAID controller, and disk trays
only. The hard disk drives (HDDs) are not included. See Section 1.1.3.2 for considerations
concerning HDDs.
Further note that a QSFP Host Bus Adapter is packaged with the PCIe RAID system. In a
DAS (Direct Attached Storage)/SAN (Storage Area Network) configuration, this card is
to be installed in the host system to provide the PCIe interface with the RAID system.
1.1.3.2 Hard Disk Drive (HDD) for the RAID System
This component is ordered separately from a third-party vendor. The quantities depend
on the number and model of RAID systems you have. Consult your RAID system User
Guide for additional information.
Hard disk drives come in different storage capacities performance levels. However, be
aware that all hard drives in a RAID system should match in size and speed.
Furthermore, all hard drives in an array should be of identical model with the same
firmware version.
Accusys recommends the SAS and SATA Enterprise HDDs for your RAID disk systems.
1.1.3.3 ExaSAN QSFP Host Bus Adapter (Z1M-G2)
Make sure that each client system in your workgroup has an available PCIe x4, x8, or
x16 slot. Note that the PCIe slots on some motherboards are for graphics cards only.
Check your motherboard documentation or verify with the motherboard vendor for
compatibility with the Accusys-supplied HBA. Also note that some PCIe x4 or x8 slots only
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1. Introduction
share or run at PCIe x1 speed. You are advised to consult your motherboard
documentation to verify the real speed of the available PCIe slot.
1.1.3.4
QSFP (Quad Small Form-factor Pluggable) PCIe Copper
or Optical Cables
A 2m QSFP Copper Cable is included in your Accusys RAID disk system package. It is
used to connect the host systems to the storage system. Use the copper cable for
distances up to 5 meters. Optional QSFP cables are available at varying lengths.
1.
2m QSFP Copper Cable, (black in color)
3.
10m QSFP Optical Cable, (orange in color)
4.
30m QSFP Optical Cable, (orange in color)
5.
50m QSFP Optical Cable, (orange in color)
6.
100m QSFP Optical Cable (orange in color)
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1. Introduction
1.1.3.5
Power Cord & Power convertors
Two AC Power Cords are included in the SWF16 package. We also provide three types
of power convertors – EK, AU, EU, in addition to the US standard power cord.
.
1.1.3.6 Rail and Rail Extender
This accessory is included in your RAID system package. It is used to mount the A12S2-PS
system onto a standard 19” rack.
1.1.4 Key Features
Below are the key features of the system. They are the reasons why ExaSAN is your top
RAID solution for a power user, working on high-end personal work.
1. Host Interface
 PCI Express Gen2 5Gb/S x4, transfer up to 20Gb/S
2. Disk Interface
 Supports 12x SAS/SATA 6Gb and SSD disks
 Supports 3.5”/2.5" hard disks
3. RAID Controller Specifications
 Hardware XOR/Multi-Parity engine
 2GB DDRII-800 memory, ECC-protected, support up to 4GB
4. Software Specifications
 Multiple RAID levels: 0,1,5,6, 0+1, and JBOD
 UP to 4 independent disk arrays
 RAID capacity partitioning: up to 16 slices
 Support up to 64 LUNs
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1. Introduction




Selective initialization method with background initialization
Online RAID set expansion and level migration
Controller and Disk Cache Control to optimize read/write performance
Support write-back and write-through caching


Automatic drive insertion/removal detection and fast disk rebuilding
Online bad block data recovery and reallocation



Online disk scrubbing and data refresh and parity regeneration
Disk health monitoring by S.M.A.R.T.
NVRAM-based transaction log and auto parity resynchronization
 Array roaming and disk traveling with redundant on-disk metadata
 Array recovery to restore RAID configurations
 Dual firmware images for firmware recovery
 Disk lag proof technology to guarantee disk timely exposure
 Equalization mode to smooth the performance of sequential
5. Management
 Java-based GUI, cross-platform executable
 Enclosure components monitoring and control via GUI
 LED indicator for RAID & enclosure status
 Event logging to text file with event viewer


Event notification by email (SMTP)
Centralized multiple RAID system management






Supports both in-band and out-band management
Supports RAID management by EFI and BIOS
Support firmware upgrade via GUI
Support CLI (Command Line Interface)
Support SNMP
Support remote management
6. Enclosure
 Modularized components design, Power module and Fan module support hotpluggable.
 FAN, Power, Temperature status LED indication in the front handle.
 80plus power can be above 80% providing the energy conversion efficiency with
more power bill savings
 Power supply also supports Power Management Bus (PMBus) protocol allowing it
to monitor power supply status and performance from RAIDGuard X
 Dimensions: 88mm(H) x 483mm(W) x 597mm(L)
7. Supported OS


Windows 7, 8, 2008 and 2012 (32/64bit)
Linux: Red Hat, SUSE, Fedora, CentOS etc.
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1. Introduction
 MAC: OS X( 10.5, 10.6, 10.7, 10.8, 10.9 and later)
8. Operating Conditions
 Humidity: 5% - 85%
 Operating Temperature: 0C – 40C
 Certification: RoHS, UL, CE, FCC, C-Tick, BSMI
9. Host connection
 HBA: Z1M-G2 (PCIe2.0, 20Gb/s)
 Convertor: C1M-G2 (Thunderbolt2.0 to PCIe2.0) ..more info
10. QSFP Cable



Connector PCI Express 2.0 x4
Copper cable support Length: 2M
Optical cable support Length: 10M, 30M, 50M, 100M
1.2 Unpacking the System
Your ExaSAN A12S2-PS is shipped in special packaging to provide protection during
transportation, as well as to facilitate simple and safe removal from the carton(s). Note
that different components may be shipped in separate cartons.
1.2.1
What Is In Your Order
Your ExaSAN System Integrator/Value Added Reseller should have helped you assess,
identify, and order all necessary system components and accessories. If you ordered
the complete system solution, your order includes everything described in Section 1.3.
Note that there are generic system components and accessories required by the
ExaSAN solution architecture, but they are not sold by your ExaSAN System
Integrator/Value Added Reseller and therefore not included in your ExaSAN A12S2-PS
order. Please refer to Section 1.5, “What Else You Need” for additional information.
1.2.2 Checking the Equipment You’ll Need
Section 1.1.3 has a complete list of all the equipment you’ll need to set up the ExaSAN
A12S2-PS. Check carefully against that list; verify that you have all of the system
components and accessories before commencing hardware installation.
1.2.3
Unpacking
Follow the steps below to open the carton and remove the system from its packaging.
Keep in mind that you should work with a second person if heavy lifting is a concern for
you.
1. Read Chapter 2, “Preparing to Install ExaSAN A12S2-PS.”
2. Remove any packing material on the outside of the carton.
3. Cut the tape at the top of the carton. If you use a long cutting instrument, exercise
care to avoid damaging the content inside.
4. Open up the top flaps of the carton to reveal the content inside. Remove the
protective foam on top of the system. Carefully remove each item from inside the
carton.
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1. Introduction
1.3
What’s in the Box
Carefully check your carton contents against the included packing list, or the inside
flap of the box, and your original purchase order. You should have the items as
described in the sections below.
Contact your Accusys System Integrator/Value Added Reseller or Accusys Customer
Service (see Appendix C “Customer Service and Technical Support” for more
information) to report any missing item.
1.3.1
The ExaSAN RAID
Your ExaSAN RAID disk system carton contains the following items:
1. PCIe 2.0 RAID disk system - A12S2-PS (x1)
2. Accessories package (x1)
3. Disk tray package (x1)
1.3.2 ExaSAN Accessories
The Accessories package includes the following items. These items can also be ordered,
packaged, and shipped separately from Accusys.
User Guide
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1. Introduction
1. QSFP Host Bus Adapter (x1)
2. Half-high bracket (x1) for full-high bracket replacement
3. 2M QSFP copper cable (x1)
4. AC power cord cable (x2)
5. Installation CD (x1)
6. Quick Start Guide (x1)
7. Rail set (x2)
8. Rail extender (x2)
9. Screw pack for disk tray (x2)
10. Screw pack for rack (x2)
11. Power converter UK, EU, AU to US (x3)
1.3.3 Disk Tray package
The Disk Tray package is divided into two layers. Each layer holds 6 disk trays, with a
total of 12 disk trays.
1.4 SAS JBOD Expansion
The SAS JBOD Expansion is sold separately from the A12S2-PS. The SAS JBOD expansion
uses 2U 12 drive rack mount chassis similar to the A12S2-PS. The SAS JBOD expansion
can be daisy-chained, up to maximum of 3 units, from a single A12S2-PS to expand
capacity to a maximum of 48 hard drives (including the A12S2-PS). The SAS JBOD
expansions can be controlled off a single A12S-PS RAID controller, providing a cost
effective solution to expanding the RAID capacity.
Note
The SAS JBOD is not equipped with a RAID controller and thus
can not be used independently of the A12S2-PS.
1.5
Your A12S2-PS at a Glance
This section helps you get familiar with the physical appearance of your ExaSAN A12S2PS.
1.5.1 ExaSAN A12S2-PS
1.5.1.1
User Guide
A12S2-PS Front Panel
Page 1-9
1. Introduction
Item
Name
Description
Steady Blue indicates the controller A is
working normally.
1
Controller A Status
Flashing Blue indicates the host is
accessing.
Steady Red indicates the controller A has
failed.
Flashing Red Other error.
Steady Blue indicates the fan modules
are working normally.
2
System Fan
Steady Red indicates one or more of the
fan modules failed.
3
System Temperature
User Guide
Steady Blue indicates the system
temperature is under the preset value.
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1. Introduction
Steady Red indicates the system
temperature is over the preset value.
Steady Blue indicates the subsystem
power supplies are working normally.
4
System Power
Steady Red indicates that a power
supply has failed.
Pushing the button will turn off the system
beeper when beeper is sounding. If
another abnormal event occurs, the
beeper will alarm again.
5
Mute Button
If you want to disable the beeping all the
time, please use GUI of the RAID system
and find the “Preference“ to uncheck
the “Beeper”. For more information,
please refer to the section 4.1.2.7
1.5.1.2 Beeper Codes
Controller Status
Turn on the Controller
System Panic
Controller Work Status, ex:
Disk init, disk rebuild, disk
expansion, disk migratrion, disk
snapshot, etc.
System Problem, ex:
Fan issue, Power issue, RAID error,
etc.
Create array successfully
Open the Beeper setting
Memory test error
User Guide
Beeper mode
One short beep
Long beep
Regularly repeating one short beep
Regularly repeating three short
beeps
One short beep
Two short beeps
Regularly repeating three rapid short
beeps
Page 1-11
1. Introduction
1.5.1.3 Disk Mapping
Disk 1
Disk 2
Disk 3
Disk 4
Disk 5
Disk 6
Disk 7
Disk 8
Disk 9
Disk 10
Disk 11
Disk 12
1.5.1.4 Disk Tray
Disk Status
LED #1
LED #2
Disk Online
Steady Green
Disk Fail
Steady Red
No Disk
Steady Red
Disk Lock
Steady Green
Disk Access
Flashing Blue
Steady Green
Disk Initialization
Flashing Blue
Steady Green
Disk Rebuild
Flashing Blue
Disk Expansion
Flashing Blue
Rebuild Drives: Steady Red
Original Drives: Steady Green
Extend Drives: Rotating Green
& Red
Original Drives: Steady Green
Disk Migration
User Guide
Flashing Blue
Migrating Drives > Original
Drives

Migrating Drives:
Rotating Green & Red
Page 1-12
1. Introduction

Original Drives: Steady
Green
Migrating Drives < Original
Drives

Migrating Drives:
Rotating Green & Red

Original Drives: Steady
Green
Migrating Drives = Original
Drives
Disk of Health
Center Action
Flashing Blue
1.5.1.5
No.
Migrating Drives: Steady
Green

Original Drives: Steady
Green
Steady Green
A12S2-PS Rear Panel
Name
1
Power Supply AC In
2
Power supply 1
User Guide

Description
Connects to a power cable and power
source.
Removable redundant power supply 1

Steady Green LED indicates the
Page 1-13
1. Introduction
power supply is working normally.

Steady Red LED indicates the
power supply has failed.
Prevents the disk array from
overheating.
3
Cooling fan 1

Steady Green LED indicates the
fan modules are working normally.

Steady Red LED indicates that a
fan module has failed.
Indicates the controller status
4
5
Heartbeat LED
Terminal port

Flashing Green indicates the
controller is active

LED is off if controller is inactive.
Connects to maintenance equipment.
Connects the controller to the HBA on
the host server.
6

Host access LED (top): Flashing
Blue indicates host accessing is in
progress

Host connected LED (bottom):
Steady Green indicates the
controller is connected normally.
PCIe port
Expansion port for SAS JBOD.
7

JBOD connected LED (top):
Steady Green indicates that JBOD
is connected normally.

JBOD access LED (bottom):
Flashing Blue indicates controller
accessing is in progress
SAS port
8
Controller
Provides access to the hard disk drives.
9
Cooling fan 2
Prevents the disk array from
overheating.
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1. Introduction
Removable redundant power supply 2
10

Steady Green LED indicates the
power supply is working normally.

Steady Red LED indicates the
power supply has failed.
Power supply 2
11
Power Supply AC In
Connects to a power cable and power
source.
12
Power supply switch
Switches the power on or off.
1.5.1.6
No.
1
A12S2-PS SAS JBOD Rear Panel
Name
Power Supply AC In
Description
Connects to a power cable and power
source.
Removable redundant power supply 1
2

Steady Green LED indicates the
power supply is working normally.

Steady Red LED indicates the
power supply has failed.
Power supply 1
Prevents the disk array from
overheating.
3
Cooling fan 1
User Guide

Steady Green LED indicates the
fan modules are working normally.

Steady Red LED indicates that a
Page 1-15
1. Introduction
fan module has failed.
Indicates the controller status
4
Heartbeat LED

Flashing Green indicates the
controller is active

LED is off if controller is inactive.
5
Left SAS port
Expansion port for SAS JBOD.
6
Right SAS port
Cascade upstream to RAID or JBOD
system.
Prevents the disk array from
overheating.
7
Cooling fan 2

Steady Green LED indicates the
fan modules are working normally.

Steady Red LED indicates that a
fan module has failed.
Removable redundant power supply 2
9

Steady Green LED indicates the
power supply is working normally.

Steady Red LED indicates the
power supply has failed.
Power supply 2
10
Power Supply AC In
Connects to a power cable and power
source.
11
Power supply switch
Switches the power on or off.
12
JBOD ID
Indicates the ID of the JBOD expansion
ID Range: 1 to 7
1.5.2 ExaSAN QSFP Host Bus Adapter (HBA)
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1. Introduction
No.
1
2
3
4
Name
Description
QSFP Connector Port
For connection with one of the Host
Module Ports on the switch rear panel or
A12S2-PS directly.

Off (no light at all) indicates the
jumper pin in question is set to “On”
position. In this state, the card is
ready for DAS direct connection
with the ExaSAN A12S2-PS.

Solid amber indicates the jumper pin
in question is set to “1” position. In
this state, the HBA card is ready for a
SAN connection. See Section 3.1.2,
“Installing the HBA Card,” for
additional information.

Solid green indicates connected
PCIe 2.0 link;

Flashing green indicates connected
PCIe 1.0 link or downgraded speed.

Off (no light) when there is no link or
indicates a link with trouble.
Jumper Switch LED
Indicator
Link LED Indicator
Access LED Indicator
User Guide
Flashing blue while there are data
access activities with the connected
device.
Page 1-17
2. Preparation
2.
User Guide
Preparing to Install ExaSAN A12S2-PS
2. Preparation
2.
Preparing to Install ExaSAN A12S2-PS
To ensure safe and smooth operation of your ExaSAN A12S2-PS, it is essential that you
choose an appropriate location for the system, and provide an appropriate operating
environment and adequate power for all components of the system. As you plan for
installation, follow the guidelines below to ensure that the system and its environment
are safely and appropriately positioned for efficient operation and service.
2.1 Precaution for Handling the System
Take the following precautions to avoid damages to the system or potential injury to
you.
1. Prepare a flat, sturdy surface before removing the system from its packaging. The
table or cart that will hold the system should be as close as possible to the system’s
carton.
2. Ensure that all power switches have been turned off and all power cords
disconnected to prevent personal injury and damage to the hardware.
3. Static electricity can damage electronic components of your system. Follow the
guidelines below to avoid such damage:
a. Work in a static-free environment
b. Wear a grounded anti-static wrist strap
c. Store uninstalled components in anti-static bags
d. Handle circuit boards by their edges and avoid touching chips and
connectors
2.2 Choosing the Location for the System
The ExaSAN A12S2-PS is designed as a rack mount system. Depending on where your
rack mount is located, you should keep the following points in mind when determining
where to place your system.
1. Measure the amount of available space in your rack mount. The amount of space
required for the A12S2-PS is 2U.
2. Measure the distance between any two components that need to be connected
via cable(s). This measurement will help you determine the length of the required
cable(s). Or if you’ve already purchased the cables, determine the proximity of the
components in question.
3. Leave sufficient room, at least two inches, around the unit to allow air ventilation.
4. Do not block or cover any of the ventilation holes in the front and back panels of
the unit. Consistent airflow is essential to keeping the system operating efficiently.
5. Allow additional room at the front and back of the unit for service.
6. The ExaSAN A12S2-PS uses several cables and cords. It’s a good idea to determine
how they will be arranged at the rear of the system, and where the cables will be
routed to connect to the host systems and RAID disk systems.
2.3 Electrical Power
At your chosen location for the ExaSAN A12S2-PS, make sure that the electrical circuitry
and power outlets are sufficient for the combined power needs of all hardware
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2. Preparation
components. To plan for safe and adequate power to the system, follow these
guidelines:
1. Check the documentation for all hardware components at the chosen location to
determine their power requirements. Then make sure that the available power
supply for that location is sufficient for the planned components.
2. If you need assistance determining the power needs of the components at the
chosen location, consult an electrical expert who is familiar with your facility.
3. If there are devices at the chosen location that use large amounts of power, use
surge protectors or power conditions as part of the installation.
4. When planning for electrical power, make sure you have more power than the total
power requirements specified for all components. Also make certain that the power
load is distributed evenly among circuits to that location. Consult an electrician or
other expert if you need assistance with planning for the power needs of your
components.
5. Make sure that the power outlets for all hardware components are grounded
according to local and national standards. Consult an electrician if you need
assistance with grounding.
2.4 Operating Environment
The operating environment for the ExaSAN A12S2-PS must meet certain requirements:
1. Verify that the temperature range of the chosen location is within the limits
established for the system and all other components.
2. Make certain that the chosen location has adequate ventilation to maintain the
necessary temperature range.
3. If there are multiple hardware components installed at the chosen location,
consider additional cooling measures to assure efficient operation of the system and
other components.
4. Environment parameters:
a. Operating temperature: 0°C to 40°C (32°F to 104°F)
b. Non-operating temperature: -40°C to 70°C (-40°F to 158°F)
c. Operating humidity: 5-85%, non-condensing
d. Storage humidity: 0-95%, non-condensing
2.5 Security
To ensure the security of the ExaSAN A12S2-PS, make certain that the chosen location is
secure and that only authorized staff members or technicians can gain access to this
location.
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3. Installation
3.
User Guide
Installing the ExaSAN A12S2-PS
3. Installation
3.
Installing the ExaSAN A12S2-PS
Follow the steps in this chapter to prepare your ExaSAN A12S2-PS system for installation.
3.1 Installing the System
Follow the instructions in this section to hook up all your hardware components of the
ExaSAN A12S2-PS system. Do not turn the power of any individual component on until
instructed. When all components are properly connected, follow the instructions in
section 3.3.1 “Powering On” to turn the components on in the prescribed order.
3.1.1 Installing Disk Drives
Follow the steps below to install your HDDs. Refer to the applicable RAID disk system
User’s Guide and Quick Start Guide for additional information.
1. With the connectors facing outward, insert the HDD into the disk tray.
2. Slide the HDD outward until the connectors align with the edge of the disk tray.
3. Secure the HDD to the disk tray with two screws on each side.
4. Slide the disk tray into the disk bays on the front of the chassis.
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3. Installation
5. Push the tray inward until the tray firmly connects and you hear the tray click into
place.
6. Repeat for all drives to be installed into the A12S2-PS.
Note
The hard drives in a RAID system should match in size and speed.
All drives in an array should be of identical model with the same
firmware version.
3.1.2 Installing the HBA Card
Before the ExaSAN A12S2-PS is ready to be connected and powered on, you must install
the HBA card in the workgroup client system. The HBA card is compatible with PCIe x4,
x8, and x16 slots. If a choice is given, use the fastest PCIe slot available. Although the
HBA card is compatible with both PCIe 1.1 and 2.0 standards, only the latter is
recommended due to performance consideration.
Caution
PCIe slots on some motherboards are for graphics cards only.
Check with the motherboard vendor for compatibility.
Follow these steps to install the card in each host system:
1. Make sure that the client system is turned off.
2. Open the client system’s outer casing cover, check with your vendor
documentation for instructions if necessary.
3. Re-position the HBA card so that you are facing jumper switch as shown below. You
can use the jumper switch to configure the HBA for DAS or SAN usage. Set the
jumper switch before installing into the host
 DAS mode: When the switch is in the "On” position, the HBA card is enabled for
RAID (Direct-Attached Storage A12S2-PS) mode.
 SAN mode: In the “1” position, the HBA is enabled for switch (SAN) mode.
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3. Installation
4. Locate the available PCIe slot; remove the blank plate if one is present, save the
screw for later use.
5. Position the connector of the card over the slot, insert the connector into the slot,
press gently but firmly until it is securely seated.
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3. Installation
6. Use the screw that you saved in step 2 to secure the metal bracket of the card to
the system case.
7. Replace the outer casing cover.
3.1.3 Connecting the HBA to the A12S2-PS System
1. Connect the HBA to the ExaSAN A12S2-PS with a QSFP PCIe cable. Insert one end of
the QSFP cable into one of the host module ports on the rear panel of A12S2-PS.
Your cable connector is securely plugged when you hear a click. If you need to
unplug the cable, pull the ring on the connector firmly until it is detached from the
port. Note that the QSFP used in the photo illustration below is a QSFP optical cable.
If the distance between the switch and the host system is less than 5 meters in your
case, you might have order the QSFP copper cable for this purpose.
2. Insert the other end of the cable into the PCIe port on the HBA card, which you
installed on the host system earlier in Section 3.1.2. The cable connector is securely
plugged when you hear a click.
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3. Installation
3. Plug a power cord into the AC power-in port in the storage system; do not turn
power on yet.
Caution
Once powered on, Do NOT remove the QSFP PCIe cable when in
use to avoid data loss and corruption.
3.1.4 Installing the rail on A12S2-PS System
Your disk array is designed to be mounted in 2U slot on a standard 19-inch rack. The
ExaSAN A12S2-PS is shipped with the controller installed, and ready to be mounted. It is
recommended to mount the disk array before installing the hard disk drives.
You may need to install rail extenders to properly secure the disk array.
To install the rail extenders:
1. Attach the rail extenders and secure with two screws.
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3. Installation
2. Slide the disk array into the rack and secure into place with the fixing screws.
To mount the disk array in a rack:
1. Attach eight rack nuts into the rack, making sure that they correspond with the
mounting points on the rails.
2. Attach the rails and adjust the length to fit the rack.
3. Secure the rails with two nuts and bolts on both the front and back of the rack.
4. Tighten the locking screws on the top of the rails.
5. Slide the disk array into the rack and secure it into place with the fixing screws.
Caution
The disk array is heavy. To prevent injury, follow proper lifting
procedures and always move the disk array with the help of at
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3. Installation
least one other person.
3.2 Powering the System On and Off
3.2.1 Powering On
Before powering on, make sure that all cables and cords are properly installed and
connected.
1. If you have not yet done so, plug the power cords for ExaSAN A12S2-PS Storage
System to a power source.
2. Turn power on for the ExaSAN A12S2-PS by switching on the Power button. Wait for
the Controller A status (refer to Section 1.5.1.1, “A12S2-PS Front Panel”) to turn into a
steady blue state. Note that you might hear a few short beeps generated from the
RAID disk system during this process. You may ignore them as they are designed for
Accusys’ internal diagnostic purpose only.
3. Turn on the host server.
Caution
It is important to follow the correct Power On sequence. Failure
to do so may result in some features not functioning properly.
3.2.2 Powering Off
If you need to power off the entire system, such as in the cases of switch or RAID system
firmware updates, adding a RAID system or client computer, power off in the reverse
order of Powering On. Before turning off the A12S2-PS Storage System, turn off the host
server first. During RAID initiation or disk drive rebuilding, you can turn off the host server
and leave the A12S2-PS powered on.
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3. Installation
3.3 Install driver and GUI
Before installing driver and GUI, make sure all connections and power on sequences are all
correct.
3.3.1 Installing ExaSAN driver and GUI RAIDGuardX
Installation files can be found in DVD of accessory, you can also download the latest version
from our website if necessary, check the website if any new version
(http://www.accusys.com.tw/support/download.html). If you need more info or tech support,
please contact reseller of ExaSAN product or Accusys FAE Dept. (see Appendix C “Customer
Service and Technical Support” for more information)
Note

For Mac/Windows platform:
Executing installer package to install driver and GUI at the same time.

For Linux platform:
Driver and GUI must be built in kernel and executed separately.
3.3.1.1 Installing driver and GUI on MAC and Windows
Driver and GUI Installation
1. Insert the DVD into the DVD-ROM of the MAC or Windows.
2. For Mac, execute double clicking “/MAC Installer/Vx.x/Accusys_IP_MAC3.1.8.mpkg".
For Windows, execute “/Windows installer/Vx.x/Accusys_Win_x.x.exe”.
Follow the onscreen instructions to install and click Restart to complete installation.
GUI installation successful page
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3. Installation
3.3.1.2 Installing driver and GUI on Linux
Linux driver and GUI must be installed manually; following procedures will guide how to do


Driver installation
RAIDGuardX installation
3.3.1.2.1 Driver Installation
1.
You must have your Linux system with developmental environment, in order to make driver
for respective Linux kernel. For example, when installing CentOS, you should check
“Development Tools > Optional Packages”.
2.
Open a terminal window, change to Linux driver source directory and type command
‘make’ to build driver file ‘ACS6x.ko’
# sudo make
# sudo insmod ACS6x.ko
# sudo lsmod
//to see if ACS6x driver is running
3.
Start ACS6x.ko driver automatically after reboot
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3. Installation
A. Copy driver file ACS6x.ko to driver folder.
# sudo cp ACS6x.ko /lib/modules/{linux kernel}/kernel/drivers/scsi
(Note: ‘uname -a’ can find {linux kernel})
B. Upgrade all default modules
//For RHEL, CentOS, Ubuntu, etc
# sudo depmod –a
// For SUSE, SLES
#Set the line “allow_unsupported_modules” from 0 to 1 by editing
/etc/modprobe.d/unsupported-modules
C. Reboot to make it available
3.3.1.2.2 RAIDGuardX Installation
Before running RAIDGuardX, make sure the driver is running.
1. You will need two source files; GS (RAIDGuardX Server) and GC (RAIDGuardX Client), you
can download from Accusys website: http://www.accusys.com.tw/Support/Download/
GS location: /{ExaSAN model}/GUI/Server/Linux.zip
GC location: /{ExaSAN model}/GUI/Client/x.x.x.zip
Note

If ExaSAN storage is connected on PCIe switch, GS may not
necessary; GC can manage RAID system remotely through Ethernet.
2. Perform GS, open a terminal console, and enter the following commands:
# sudo cd /Accusys/GS/Linux/X.X.X
# sudo chmod -R 777 SourceCode
# sudo cd /Accusys/GS/Linux/X.X.X/SourceCode/
# sudo ./make.sh
# sudo cd /Accusys/GS/Linux/X.X.X/AP_Accusys/
# sudo ./DTRGuiSrv_64 //RAID controller serial number would appear once GS ran success
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3. Installation
3. Open another terminal, make sure the Java version is higher than 1.6, enter the following
commands:
# java –version
If your Java version is earlier than 1.6, please upgrade from www.java.com
4. Perform GC, enter the following commands
# sudo cd /Accusys/GC/3.x.x./3.x.x/
# sudo java –jar RAIDGuardX.jar //RAIDGuardX Client console would appear
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3. Installation
5. Now you can add controller to manage ExaSAN RAID system.
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3. Installation
3.3.2 Confirm the ExaSAN RAID system driver on OS
3.3.2.1 Confirming the ExaSAN RAID system driver on Mac
After installing the ExaSAN RAID system HBA driver on the Mac host server, confirm the driver
has been properly installed with the following steps.
1. Click on About This Mac and lick on the More Info… button, then Click on the System
Report… button.
2. MacOS recognize ExaSAN as Fibre device, under the Hardware category, click on Fibre
Channel to bring up information. If HBA (or C1M) has been correctly installed, it will appear
a Fibre Domain. If there is a SAN volume, it will show as a SCSI logical unit
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3. Installation
3.3.2.2 Confirming the ExaSAN RAID system driver in
Windows
After installing the ExaSAN RAID system HBA driver on a Windows based host server, confirm
the driver has been properly installed.
Go to Control Panel -> System Properties -> Hardware -> Device Manager (depending on
the version of Windows, the path may vary). If the driver has been correctly installed, the HBA is
listed with the ACS6x identifier (actual name may vary) as Storage Controllers.
device manager in Windows platform
Caution
If you see the HBA listed as an unknown device under Windows, follow
the driver installation steps to reinstall the driver. If you do not see the
HBA under Device Manager, Windows does not detect the card. Power
off the host server to reseat the HBA.
3.3.3 Confirm LEDs on HBA
Verify the Jumper Switch LED, Link LED, and Access LED on the backplane of the HBA
are appropriately lit according to your installation (Refer to Section 1.5.2 ExaSAN QSFP
Host Bus Adapter).
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3. Installation
3.4 Create Array
Array can be easily created by RAIDGuard X (refer to Section: Creating an Array). Make sure
LUN mapping (refer to Section: LUN mapping) is setup, and then volume should be appeared
on OS, now, enjoy the high speed access to new ExaSAN Volume.
3.4.1 Check on new Volume in Disk Utility of MacOS
3.4.2 Check on new volume in Disk Management of Windows
3.4.3 Check on new volume by fdisk command on Linux
# fdisk -l
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4. How to Use
4.
User Guide
Using RAIDGuard X
4. How to Use
4.
Using RAIDGuardX GUI
4.1 RAIDGuardX Overview
RAIDGuardX support local and remote monitoring of multiple controllers that are connected to
the same network, which consist of 2 components: RAIDGuardX-Server and RAIDGuardXClient.
RAIDGuardX-Client: A java-based console for managing and monitoring RAID system.
RAIDGuardX-Server: RAIDGuardX-Server is an agent service in charge of communication
between RAIDGuardX-Client and RAID controller; it MUST be installed
to the host directly connected to RAID system.
4.1.1 Menu Bar
The menu bar across the top contains the following functions:
Function
Description
Exit
Close the program
File
Load Controller List
Refresh the controller list
Language
English and Japanese are supported
Add remote controller by IP address of RAIDGuardXManual Add Controller
Server
Update firmware (System Code, Boot Code, etc.)
Controller Update
Dump controller log
Download controller log for troubleshooting
Disk RW Test
Test Read/Write speed on each disk
Search
Search keyword in RAIDGuard X
Help
Help Center
Displays the help for RAIDGuard X
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4. How to Use
4.1.2 RAIDGuardX main console
Function
Monitoring Buttons
Description
Add controller into RAIDGuardX (for DAS only)
Remove controller from RAIDGuardX
Create array in the RAID system
Delete array in the RAID system
Email to set email notification
Drive Lag Proof Enable/ Disable
NCQ mode Enable/ Disable
SMART Mode Enable/ Disable
Preference
Beeper Enable/ Disable
Equalization Enable/ Disable
Cache of controller and drives can be enable/disable
Management Buttons
MISC for controller Time setup
Slicing an existing array for multiple slices
LUN Map setup for multiple slices
Expansion with new drive into an array
Option
Migration between different RAID level
Snapshot for backup data in a particular time
Health Center for check array status
Unlock Drives from locked mode
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4. How to Use
4.1.3 Adding Controller
RAIDGuardX can manage the RAID controller locally or remotely via intranet access.
Two configurations to add RAID controller into RAIDGuardX Client.
1) DAS - Click icon Add Controller in the main page of RAIDGuardX Client locally.
2) SAN - Clicking Manually Add Controller in controller tab to add remotely.
Following steps for add controller in detail;
(1) DAS – add controller locally
1. Click Add Controller to display a list of available controllers on local and network.
2. Click on a controller and enter password, default is 00000000 (8 zeros). (you can
assign a name to the controller for remark)
3. Click Add to main page.
Note
To change the controller password, refer to Section MISC.
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4. How to Use
(2) SAN – add controller remotely
In a SAN connection, you can manually add controller via network.
1. Click on Controller on the menu bar and select Manual Add controller.
2. Enter the Server or Switch IP.
3. Click Search and wait for the Serial Number to populate.
4. Type the password (default is 00000000) for the controller.
5. Click Add to finish adding the controller.
Note
To remove a controller from RAIDGuardX list, select a controller
and then click the Remove Controller button to remove the
controller from the table. When the popup window appears,
select Yes.
4.1.4 Planning your RAID
Before create RAID, it is a good idea to become familiar with the variety of
configurations, or schemes, that are available for the ExaSAN RAID storage. This section
describes these schemes and illustrates how each RAID level is applied.
RAID Level
RAID 0
User Guide
Description
Capacity
Striping, the fastest and most
Total of all drives
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RAID 1
RAID 5
RAID 6
RAID 0+1
efficient array type but offers no
fault-tolerance
Mirroring, All disks have the same
data
Block-level striping with distributed
parity, one disk fault tolerant
Block-level striping with double
distributed parity, two disks fault
tolerant
Combines the advantage of R0
and R1, provides optimal speed
and reliability
Total of one drive
Total of all drives minus one
drive
Total of all drives minus two
drives
One-half the total capacity of
drives (Sum of RAID 1 member
sets)
When configuring RAID, you may take the follow items into consideration:
1. Are you using a DAS or SAN environment?
2. Do you currently have more than one RAID or JBOD?
3. Which is more important, transfer speed or data security? One or two disk fault
tolerance?
4. Do you need multiple volume or single volume on your RAID systems?
5. Do you have to consider the metadata volume for SAN software?
6. Do you consider using Global spare drives?
7. The number of disk drives used determines the speed of the RAID created. Take into
account the desired speed when configuring RAID.
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4.1.5 Creating an Array
When the RAID controller is first configured, an array needs to be set up. This array tells
the controller how many disks to use and what their function should be.
Follow the steps below to create an array:
1. Select the RAID level from the drop down menu. Available levels are: 0, 1, 5, 6, 0+1
and JBOD.
Note
Each RAID level has a minimum disk requirement. This is shown in
the information to the right of the drop down list. For example,
RAID 5 requires at least 3 drives.
Note
Details on the RAID levels are in Chapter 5 RAID Overview.
2. Select the stripe size from the drop down menu. Available stripe sizes are: 8-256KB.
The greater the stripe size, the faster the I/O output for each drive. This speeds up
disk access.
3. Select the sector size from the drop down menu. Available sector sizes are 512 bytes
(default) and 4096 bytes. The sector size 4096 bytes is only supported by Windows XP,
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4. How to Use
and over 2 Terabyte function is used. For other OSs, please select 512 bytes
(default).
4. Click on the drives to be added to the array. You can also click on Select all spare
drivers.
Note
Unselected drives will be set to Hot (Global) spare drive. If a drive
failure, spare drive will start to rebuild automatically.
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Optional: From the drop down menu, select either On-the-fly initialization or
Performance evaluation.
On-the-fly initialization – ExaSAN RAID systems
record the initialized sectors in the bitmap. All
sectors are initialized only once. The entire
initialization process will be completed faster and
the performance will be better during the
initialization.
During on-the-fly initialization, 65-75% of the full
speed (of a created RAID) is still available. You
can still use the RAID system during the RAID
initialization.
Select this option (default) to ensure the
completeness of the array. If this option is
selected, it will recalculate the disk parity and
data organization (how it is arranged). The
amount of time required for the initialization
process varies depending on the disk volume.
Performance evaluation – Select to evaluate the performance of the target array. Data
and parity are not initialized. (No data protection when this mode is on).
Note
Once you click Create Array and you have selected On-the-fly
initialization, you will see the initializing % on the Main screen.
You will be able to use and configure the array immediately if it is
created using On-the-fly initialization. However, the RAID
performance of the array will be slightly lower than usual before
the initialization is complete.
5. Assign LUN automatically
Check this box to automatically assign a LUN. You may choose to assign LUN manually
under Options. However, you will not be able to use the RAID volume until it has been
assigned a LUN.
6. Click Create Array to complete the process.
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4. How to Use
Array initializing percentage
After the array has been created, the Main screen displays the newly created array
with an array number. The array initialization progress is also displayed.
Arrays are assigned numbers in the order they are created. For example, the first array
created is labeled with the “1” icon; the second array created is labeled with the “2”
icon, and so forth.
Note
The ExaSAN RAID controller can support up to maximum of 4
arrays per RAID controller
Delete an Array
1. Click on the drives containing the array to be deleted.
2. Check the Confirm box. Click Delete Array to complete the process.
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Caution
When you delete an array, all data on the hard disk drives will be
lost.
4.1.6 Email Notification
It may be necessary for network administrators to receive e-mails in the event of errors,
alerts, and changes to the RAID array. These alerts can be e-mailed to a maximum of
20 e-mail addresses.
Mailing List
Enter the e-mail address(es) of people to receive controller error reports.
Click Remove to delete e-mail addresses from the list.
Click Send Test Email to check that the e-mail is working.
SMTP Setting
Mail Server Name – Enter the address of the mail server.
From Email Address – Enter the e-mail address of the mail server.
SMTP Server – requires authentication for user name and password
Check this box if your mail server requires a user name and password.
SMTP POST event
Check this box if wish to create a log for error events.
Note
1. Ask your systems administrator for SMTP Server details.
2. Not support outbound SMTP mail service, e.g. Gmail, Hotmail,
Yahoo.
3. Contact to tech support for more detail.
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4.1.7 Preference
4.1.7.1 Disk Lag Proof Mode
This feature ensures the stability and continuity of the RAID performance. In RAID 5 and
RAID 6, DLP prevents the aging or slow responds of a single hard disk from influencing
the overall performance. The advantage of this feature will not be felt until some hard
disks fail to perform well.
DLP concept
In the event of performance degradation or delay of a single drive due to aging, the
ExaSAN RAID system reads both data and parity stripes concurrently. It bypasses the
slow reads and returns data to the host with the regenerated data and to provide
stabled performance based on the RAID parity.
Note
Although slow responds of some hard disks can be tolerated in
DLP mode, you may use S.M.A.R.T. function to check the
conditions of hard disks in an array and replace the faulty ones.
Note
This function does not support JBOD and NRAID.
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4.1.7.2 NCQ
NCQ (Native Command Queuing) – This mode is designed for increasing disk drive
access on SCSI and SATA disk drives. It can do this under certain situations by allowing
the individual hard disk to internally optimize the order in which it executes the read
and write requests it receives. This can reduce the amount of unnecessary drive head
movement and resulting in better performance for work loads where multiple
read/write requests and outstanding at the same time.
This situation most often occurs in server-type applications. However, the current
technology actually slows down disk drive access in certain applications, such as video
editing and sequential reads and writes, because of the added latency induced by
NCQ.
NCQ concept
The figure above illustrates the access sequence in NCQ and non-NCQ mode. The
content sequences of the two hard disks are the same: 1, 2, 3, 4. However, the access
sequence in NCQ mode may vary to improve the performance.
Note
If Equalization mode is enabled, NCQ is automatically turned off.
4.1.7.3 SMART Mode
S.M.A.R.T. is a monitoring system of disk drives to detect and report on various indicators
of reliability, in the hope of anticipating failure. ExaSAN RAID system supports S.M.A.R.T.
Once this function is selected, you can select the check interval from the drop-down
list. Choose from 1 minute to 8 hours for SMART Mode to be active. The RAID controller
will command each hard disk to perform S.M.A.R.T. according to the check interval
selected. The check results will be shown as an Event message in the main menu.
When running S.M.A.R.T., the performance of the system will be slightly affected. The
higher the check frequency, the more the sequential access is influenced. It is
recommended to turn off S.M.A.R.T. if high frequency is needed. On the other hand,
running S.M.A.R.T. constantly allows you to monitor the conditions of hard disks at any
time.
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4. How to Use
Different hard disk models and brands will have different attributes in the reporting of
S.M.A.R.T. Event message will show all messages generated by the hard disk.
The option of time to check disk’s S.M.A.R.T are 1,15,30,60 minutes and 2,4,8 hours. We
strongly suggest set to 8 hours. Frequently check time will reduce the life time of hard
drives
4.1.7.4 Beeper
Default Beeper option is enabled, the system will sound an audible alarm in the event
of an error. Users can respond to the error promptly and carry out troubleshooting.
If the error indicated by the Beeper alarm has been resolved, you may uncheck the
Beeper option.
4.1.7.5 Equalization Mode
Regardless the transmission method, the data transmission speed cannot be
guaranteed at all times. This feature allows the continuous I/Os to operate more
smoothly and substantially reduce large fluctuations in efficiency during data transfer.
For video editing, enable equalization to prevent video frame drops.
EQ mode concept
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4. How to Use
4.1.7.6 Cache
Controller Cache – Check this box to enable the controller cache. This speeds up the
data transfer to and from the disks.
Caution
Data in cache may be erased if power down unexpected.
Suggest using a UPS (uninterruptible power supply) to prevent this
scenario.
Synchronize Cache – Check this box to enable cache synchronization with drives, to
ensure all write data is correct, there is a frequently latency time within. For video
capture, disable synchronization, because the video capture needs to be able to
constantly write data to the RAID storage without long latency.
Read Pre-fetch – Identifies sequential access patterns and aggressively pre-fetches
patters into cache. From the drop down list, choose the number of stripes to pre-fetch.
The default is 32; this is the recommended number.
Drive Cache – Choose which drives to cache. When more than one application
accesses the database, the first applications cache needs to synchronize with the
second. Each drive contains a built in write cache; checking these boxes chooses
which drives to enable the caching on. Caching improves the efficiency and speed of
data transfer.
All Drives Cache On/All Drives Cache Off – Click this button to enable/disable the
caching on for all available drives.
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4. How to Use
4.1.7.7 MISC
MSIC (Minimal Instruction Set Computer) has standard RAID controller CPU time settings.
The time of each event is displayed in the event logs in Event message.
Controller Time – Click this button to see a calendar and to change the time and date
of the controller.
Password – Enter the new controller password. The default password is 00000000 (8
zeros). Type another 8 characters.
Password Confirmation – Confirm the new controller password.
Note:
Do not lose your password. If it is lost, you will have to contact
your agent or the Accusys Support Team.
SNMP Notification – Select SNMPv1 or SNMPv2 to send notifications for error conditions
and possible problems to the SNMP servers. SNMP stands for Simple Network
Management Protocol.
SNMP Target – Enter the IP address for sending the SNMP notifications.
Note:
The ExaSAN RAID system supports SNMP. It can set "System on IP
networks" and allows servers to manage the system remotely.
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4. How to Use
4.1.8 Option
The Options menu provides the methods for managing array. Click on the radio button
for the required option, and then click Next to proceed.
4.1.8.1 Slicing
ExaSAN RAID slicing overcomes the inherent design of how data is stored on an HDD or
RAID system by subdividing a RAID array into segments, or slices. These slices are
effective hardware partitions of all drives in the array. Each slice is a separate LUN and
appears as a separate volume on the host computer. After slicing, the LUN map must
be set for each slice.
Slicing concept
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4. How to Use
Note
You can create up to 16 slices per array and 64 LUNs on the
controller. The total number of unique arrays’ slices cannot
exceed 16.
Follow the steps below to select an array to slice or merge.
1. Select the array to slice or merge by clicking on a drive with an array number. The
capacity is displayed. By default, Slice 0 contains the entire capacity of the disk
array.
2. Click on Slice 0, and use the slide bar or buttons to free space for creating other
slices. Click OK to confirm.
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4. How to Use
3. Click on the slice to create, and use the slider bar or buttons to adjust the size. Click
OK to confirm.
4. Check the Confirm box and click OK.
Note
Slices must be adjusted in order; for example - Slice 0, 1, 2, etc.
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4.1.8.2 LUN Map
LUN, which stands for Logical Unit Number, is used to identify a logical unit in computer
storage. When creating an array, you may select Assign LUN automatically to
automatically assign a LUN to the new array. If Assign LUN automatically is not selected,
you need to assign the LUN manually using LUN map. If the slice has been partitioned,
you need to set its LUN Map.
Note

One slice can only be assigned one LUN.

The ExaSAN RAID controller supports up to 64 LUNs
1. Select the array to map by clicking on a drive with an array number.
2. Choose a LUN and from the drop down list select a slice to map to. Repeat for
multiple LUNs.
3. Check the Confirm box and click OK.
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4. How to Use
4.1.8.3 Expansion
Expansion adds spare disks or new hard drives to an existing array. This is no need to
create a new array or stop an array; you may add new disks online while the array is in
use. Expansion can enlarge the capacity and frequency of an array. Although you may
still access the array while doing Expansion, its performance is affected considerably.
You may check the progress of Expansion in the main view.
Example:
Note
The new hard drive must larger than existing drives of array.
Follow the steps below to select an array to expand.
1. Select the array to add additional drives to, and select the number of drives to be
added. A “+” sign appears above the drives to be added.
2. Check the Confirm box and click Expand Array.
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3. The Main array information screen will indicate that the array is currently under
expansion.
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4.1.8.4 Migrations
Different from Expansion, which enlarges an array by adding hard drives to a fixed RAID
level, Migration changes the RAID level of an array. It allows live changes to the RAID
without the need to delete the array and rebuild. This can be useful when new drives
have been added, and a new array type needs to be created.
Example 1:
RAID 5 (12 drives) –Migrating RAID 0 ( >11 drives)
RAID 5 (12 drives) –Migrating RAID 6 ( >13 drives)
RAID 5 (12 drives) –Migrating RAID 0+1 ( >22 drives)
Example 2:
Example 3:
Note
The new hard drive must larger than existing drives of array.
Follow the steps below to select an array to migrate. This changes the RAID level, such
as from RAID 1 to RAID 5.
1. Select the array to migrate. From the drop down menu, select the RAID level to
migrate to, and then select the total number of drives to include in the array. A “+”
appears above the drive(s) to be added, and a “-” sign above the drive(s) to be
removed.
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2. Check the Confirm box and click Migrate.
3. The main array information screen will indicate that the array is currently migrating.
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4. How to Use
4.1.8.5 Snapshot
A snapshot is initialized with a data duplicate from a source to a target. The mirror
snapshot is offered by the ExaSAN RAID controller.
Note
The source and target volume of the snapshot must be identical.
Before setting a snapshot, you need to set the slice in the array. The capacity of each
slice and the number of shots should be in accordance with the space you need.
In the figure above, a snapshot can be created by splitting the source and target after
the background sync is completed. The I/O mirroring is stopped, and the difference is
under tracking in a bitmap table to support fast re-sync.
Create Shot
Create a snapshot of the selected slice. A maximum of 8 shots can be created. Once
all shots have been used, older shots must be deleted before new ones can be taken.
1. Select the Create Shot function from the drop down menu.
2. Select the required shot by clicking on the Shot No. radio button. From the
respective drop down menus, select the source volume and destination volume.
Unavailable shots are grayed out.
3. Check the Confirm box and click OK to take a snapshot.
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Delete Shot
Delete the selected shot.
1. Select the Delete Shot function from the drop down menu.
2. Select the required shot by clicking on the Shot No. radio button. From the
respective drop down menus, select the source volume and destination volume.
Unavailable shots are grayed out.
3. Check the Confirm box and click OK to delete a snapshot.
Split Shot
Split Now –
Split the selected shot or changes scheduling. The shot is split and read as two separate
shots; therefore, it becomes two separate slices after being split.
1. Select the Split Shot function from the drop down menu.
2. Select the Split Now radio button.
3. Select the required shot by clicking on the Shot No. radio button. From the
respective drop down menus, select the source volume and destination volume.
Unavailable shots are grayed out.
4. Check the Confirm box and click OK to split the snapshot.
Split Scheduling –
Set any time to split shot.
1.
2.
3.
4.
Select the Split Shot function from the drop down menu.
Select the Split Scheduling radio button.
Click on the time and date button to set split time.
Select the required shot by clicking on the Shot No. radio button. From the
respective drop down menus, select the source volume and destination volume.
Unavailable shots are grayed out.
5. Check the Confirm box and click OK to split the snapshot.
Cancel Scheduling –
Cancel the split shot scheduling.
1. Select the Split Shot function from the drop down menu.
2. Select the Cancel Scheduling radio button.
3. Select the required shot by clicking on the Shot No. radio button. From the
respective drop down menus, select the source volume and destination volume.
Unavailable shots are grayed out.
4. Check the Confirm box and click OK to split the snapshot.
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Resynchronize Shot
Resynchronize the selected shot. This function can speed up mirroring for previous
snapshots.
1. Select the Resynchronize shot function from the drop down menu.
2. Select the required shot by clicking on the Shot No. radio button. You can only
select split shot for resynchronization.
3. Check the Confirm box and click OK to split the snapshot.
Note
1. The destination volume must be equal or larger in size than
the source volume.
2. The source volume and the destination volume can be on
different arrays.
3. The destination volume must NOT be mapped to a LUN.
4. A shot will not be deleted if the details of the array
change. The only way to delete a shot is using the Delete
Shot function under Snapshot.
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4.1.8.6 Health Center
To ensure the accuracy of the RAID parity data, ExaSAN RAID controller offers
Background checking and “Rebuild parity data”. During checking or rebuilding parity,
the performance of the array will be affected. You may check the progress of in the
Main view or in the Health Center.
Follow the steps below to select an array to verify, rebuild, or condition.
1. Select the Array to verify, rebuild, or condition.
2. Click the radio button to:
Rebuild the parity data – Rebuilding parity on an array uses the data on the array to
create new parity data, no repair problems with the data.
Verify the parity data – Verify that the data is free of errors.
Refresh array data and parity – Select the priority between Low, Med., or High. This
process scans, rewrites, and scrubs bad data conditions caused by excessive
vibration during drive I/Os, or data degradation caused by Adjacent Track
Interference (ATI).
3. Click OK to start the operation.
4. The main array information screen will indicate that the array is undergoing
rebuilding, verification, or refreshing.
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4.1.8.7 Unlock Drives
The RAID controller may lock abnormal drives in an array. You may unlock these drives
and rejoin them in an array. Drives may be locked with one of two conditions:
1. If a drive returns data too slowly, the controller determines the drive is experiencing
a fault and executes Drive Drop. When you unlock the drive, it will be added directly
to the array if there has not been drive access during the locked period. Otherwise,
the controller will rebuild parity data on the drive when the drive is online.
Note
If “Drive Drop" occurs, it is recommended to use S.M.A.R.T. to
check the drive condition and replace it if necessary.
2. When a drive has been used by ExaSAN RAID system, that drive will be locked if
insert it to another RAID system.
Drive 5 Locked
Follow the steps below to select a drive to unlock.
1. Select the drive with the
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icon. It will change to the
icon.
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2. Check the Confirm box and click Unlock Drive.
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4. How to Use
4.2 Updating the RAID system Firmware
Follow the steps in this section to update the firmware of your RAID system.
1.
2.
Note the current firmware version (System Code, Boot Code, Expander Code, etc)
from RAIDGuardX.
Download the latest firmware from website
www.accusys.com.tw/support/download.htm.
Caution
- Do NOT writing data, shutdown, interrupt RAID system during
updating, in order to avoid any damage.
- Firmware update time will take in 2~5 minutes.
3.
Select Controller in the Menu bar, move to Update > Update System Code in drop
menu.
4.
Choose correct System Code file to start updating. During the update process, the
RAID system will stop all data access.
Caution
Do NOT interrupt or stop updates that are in progress. Firmware
update will take in 2~5 minutes.
5.
6.
Once the update is complete, make sure to restart (power off / on) the RAID
system to make new firmware available.
Repeat the steps to update other firmware.
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4.3 Download controller log
Download the event log for troubleshooting by pressing Dump Controller Log, log file
(zip) will be saved at RAIDGuardX installed folder,
Note
Default folder to save zipped log file,
MAC: /Application/RAIDGuardX/Log
Windows: /Program Files/Accusys/RAIDGuardX/Log
Linux: /{RAIDGuardX-Client folder}/RAIDGuardX/Log
4.4 Disk RW Test
Read/Write throughput is highly depending on the condition of disk inserted in RAID
system. When one of disks begins to drop down in Read/Write, the entire RAID system
would slow down, and sometimes SMART function cannot figure out which one is the
slow disk; Disk RW Test funtion executes read/write test on each disk and list the result on
Event page for reference. User can replace the slowest disk to improve the whole
system performance.
When performing Disk RW Test,
- All disks in RAID/JBOD enclosures would be individually executed sequently in a few
seconds
- Both read/write test on all spare disk
- ONLY read test on all array member disk
Requirements
System Code version 3.4.1 and later
RAIDGuardX version 3.4.1 and later
Executing Disk RW Test
1. Stop IO access into RAID system
2. Click RAIDGuardX > Tab/Controller > Disk RW test
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2. Click Yes on dialog window
3. Display test result on Event page
Spare disks
Array Member disks
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5. RAID
5.
User Guide
RAID Overview
RAID
5.
RAID Overview
This chapter gives an overview of RAID storage system within the context of
recommended setting of ExaSAN based SAN environment to provide fast, shared
storage to client computers.
5.1 How RAID Works
RAID, or Redundant Array of Independent Disks, is a data-storage technology that
spreads data across multiple drives. This technology provides several benefits over a
single large hard disk, including:
 Data redundancy for protection and availability
 Higher performance as a result of reading or writing on several drives
simultaneously
 Scalability for expansion of storage
The ExaSAN-family RAID systems use a hardware controller, which manages up to 48
HDDs. By segmenting and writing or reading data on multiple drives simultaneously, the
RAID controller achieves fast and highly efficient storage and access.
The way the controller stores and retrieves data on the RAID system is determined by
the RAID level and storage method you choose. For ExaSAN applications, the
recommended setting is mainly RAID 1 and RAID 5, which will be discussed in details
later in this chapter.
Once you have defined a group of drive modules as a RAID set, the controller groups
those drives into “logical disks.” On the ExaSAN RAID system, each logical disk appears
to the client system as one Logical Unit (LUN), regardless of the number of actual drives
in that logical unit.
5.2
Data Storage Methods
The controller stores and retrieves data on a RAID system using techniques such as
“data striping”, “data mirroring”, and “data parity”.
5.2.1 Data Striping
Multiple hard disk drives in a RAID group, referred to as a “set” or “array,” are divided
(partitioned) into stripes. The controller spreads stripes across the disks in alternating
sections on each drive.
In data-intensive environments such as digital video editing, performance is optimized
by writing data across small stripes, so that each record spans all drives. This method
ensures that access to large records is very fast because data is transferred in parallel
across multiple drives.
5.2.2 Data Mirroring
To mirror data, the RAID controller duplicates all data on two different disks. One disk is
the primary; the other is the mirrored disk. The primary and mirrored disks are
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RAID
synchronized; that is, anything written to one disk is also written to the other. Mirrored
data is very secure because if one disk fails, the data is available from the other disk.
5.2.3 Data Parity
The controller can generate “parity” for the ability to protect and rebuild data. Parity
protects stored information without requiring data mirroring. When data is protected by
parity, it is still available if a drive fails. Parity-protected data is reconstructed using the
parity formula. You can remove and replace a failed disk (known as “hot swapping”),
and the controller then rebuilds the data using the information on the remaining drives.
5.3 RAID Levels
The ExaSAN RAID system supports several RAID levels and configurations. Each level has
a different architecture and provides varying degrees of performance and fault
tolerance. Each level has characteristics to achieve maximum performance or
redundancy depending on the data environment.
5.3.1 RAID 0: Striping
RAID level 0, striping only, is the fastest and most efficient array type, but offer no faulttolerance. Any drive failure destroys the data in the array.
5.3.2 RAID 1: Mirroring
RAID level 1, mirroring, has been used for Metadata LUN because of its simplicity and
high levels of reliability and availability. Mirroring uses two drives, each drive stores
identical data. RAID 1 provides very high data reliability and improved performance for
read-intensive applications, but this level has a high capacity cost because it retains a
full copy of your data on each drive in mirror set.
In a RAID 1 configuration, the capacity of the smallest drive is the maximum storage
area.
5.3.3 RAID 5: Independent data disks with distributed parity
By distributing the parity information across all drives in a set, RAID level 5 achieves high
reliability and data availability. It also offers the highest read data transaction rate of all
levels along with a medium write rate. The low ratio of ECC (Error Correction Code)
parity disks to data disks offers hardware efficiency. Disk failure has a moderate impact
on the total transfer rate.
5.3.4 RAID 6: Independent data disks with two Independent parity
schemes
RAID level 6 extends RAID level 5 by adding an additional parity block; thus it uses
block-level striping with two parity blocks distributed across all member disks. RAID 6
does not have a performance penalty for read operations, but it does have a
performance penalty on write operations because of the overhead associated with
parity calculations.
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RAID
RAID 6 is no more space inefficient than RAID 5 with a hot spare drive when used with a
small number of drives, but as arrays become bigger and have more drives the loss in
storage capacity becomes less important and the probability of data loss is greater.
RAID 6 provides protection against data loss during an array rebuild, when a second
drive is lost, a bad block read is encountered, or when a human operator accidentally
removes and replaces the wrong disk drive when attempting to replace a failed drive.
5.3.5 RAID 0+1: Striped set with Mirroring
RAID 0+1 combines the advantages of RAID 0 and RAID 1 with none of the
disadvantages. RAID 0+1 creates a mirror of the primary striped set. RAID 0+1 provides
optimal speed and reliability.
User Guide
Appendices
Appendices
User Guide
Page 1
Appendices
Appendix A: FAQs
1. Q: I have created an RAID 5 array in RAIDGuardX, but host does not find the array
volume, any solution?
A: Please check as steps below;
I. Go to GUI page ‘Options > LUN Mapping’ to ensure the array has been mapped to a
LUN
II. Restart RAID system, to avoid the driver is not ready.
III. Format array volume to which format type you desired, then new volume would appear;
On MAC: /Applications/DiskUtility
On Windows: in Disk Management console
On Linux: use fdisk command
# fdisk -l
2. Q: I moved my A08S4-PS to another computer with the same Z2M, Cable and RAID
system, but disk volume does not appear on this computer, any solution?
A: Please check as steps below;
I. Make sure RAID system is boot up ready (all front LEDs light blue; green heartbeat
LED of controller is flashing).
II. Make sure the link LED of Z2M is correct.
III. Ensure the QSFP cable is connected securely. You would hear a "click" sound when
connected cable to connector of host and storage.
IV. Ensure cable connected to correct port of Z2M; DAS port is for connecting storage
directly, SAN port is for connecting to ExaSAN switch.
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Appendices
V. Make sure the driver is running well;
VI. If the problem cannot be fixed, it might be a compatibility issue. Ask for technical
support to your reseller, or send email to support@accusys.com.tw and briefly
describe the problem. Be sure to include the driver error code, the motherboard (or
host) model and the OS version, we would help to resolve the issue.
3. Q: What does four internal LEDs of Z2M mean?
A: these LEDs indicate the link status of the HBA, refer to user guide
(http://www.accusys.com.tw/Document/HBA_Cable/Z2M_G3_QSG_20141216.pdf)
for more detail;
LED 1: HBA properly link with the PCIe slot of main board
LED 2: The upper QSFP connector is active as SAN mode
LED 3: The lower QSFP connector is active as DAS mode
LED 4: The HBA card is failure, disconnected from host computer
4. Q: On Windows, a dialog “Find no RAID card” appears when boot up, how can this be
resolved?
A: Please check as steps below;
I.
Reload RAIDGuardX Server with Administrator permission, or disable User Account
Control (UAC) protection.
II. Make sure RAID system is boot up ready (all front LEDs light blue; green heartbeat
LED of controller is flashing).
III. Make sure the link LED of Z2M is correct.
IV. Ensure the QSFP cable is connected securely. You would hear a "click" sound
when connected cable to connector of host and storage.
V. Ensure cable connected to correct port of Z2M; DAS port is for connecting storage
directly, SAN port is for connecting to ExaSAN switch.
VI. Make sure the driver is running well;
VII. If the problem cannot be fixed, it might be a compatibility issue. Ask for technical
support to your reseller, or send email to support@accusys.com.tw and briefly
describe the problem. Be sure to include the driver error code, the motherboard (or
host) model and the OS version, we would help to resolve the issue.
5. Q: On a MAC host, to open RAIDGuardX and press Add Controller icon, but there is
no controller on list, how can this be resolved?
A: Please check as steps below;
I.
Check if Accusys driver is up. (“Utilities > System Information> Software >
Extensions“, ACS6x.kext should list.)
II. Reload RAID GuardX Server by double click DTRGuiSrv01_64 on path /Libaray/
StartupItems/ RGX_Accusys.
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Appendices
III.
IV.
V.
VI.
VII.
VIII.
Make sure RAID system is boot up ready (all front LEDs light blue; green heartbeat
LED of controller is flashing).
Make sure the link LED of Z2M is correct.
Ensure the QSFP cable is connected securely. You would hear a "click" sound
when connected cable to connector of host and storage.
Ensure cable connected to correct port of Z2M; DAS port is for connecting storage
directly, SAN port is for connecting to ExaSAN switch.
Make sure the driver is running well;
If the problem cannot be fixed, it might be a compatibility issue. Ask for technical
support to your reseller, or send email to support@accusys.com.tw and briefly
describe the problem. Be sure to include the driver error code, the motherboard (or
host) model and the OS version, we would help to resolve the issue.
6. Q: Why doesn’t the performance reach the expected levels while testing the A08S4PS? Why isn't the performance steady enough?
A: If the performance is unsteady or not achieving the expected level, in many cases, the
Drive is the cause. It is strongly recommended to use the enterprise level Drive.
7. Q: When inserting a drive into A08S4-PS, in RAIDGuardX, this drive shows in Locked
mode and system start issue 3 short bi repeatedly, what does it mean?
A: It indicates this drive has been used in another Accusys RAID system and contains a
portion of RAID data. If data is not important, unlock the drive in RAIDGuardX > Options >
Unlock, it would become a new global drive.
8. Q: I exchanged my original computer to a new one, with the same HBA, Cable and
RAID system, but disk volume does not appear, any solution?
A: it could be hardware or compatible issue, please check as steps below;
a. Ensure the QSFP cable is connected securely. You should be able to hear a "click"
sound when you connect the cable to the connector.
b. Please check the connection port is correct. DAS is for host directly, SAN is for
connecting to ExaSAN switches.
c. Please check if the installer and the driver have been installed correctly. If the
installation has completed and the error still persists, it may be a compatibility issue.
Send an email to support@accusys.com.tw and briefly describe the problem. Be
sure to include the driver error code, the motherboard (or host) model name and the
OS. We will contact you to assist you in resolving the issue.
9. Q: How do I know the meaning of all beeper alerts?
A: Below table is the Beeper Code.
Beeper mode
Description
1 short beep (boot up)
RAID system is ready
1 short beep
Array init, rebuild, expansion, migratrion
2 short beeps
Wrong ID setting of JBOD enclosure
3 short beeps
Error of Fan, Power, RAID or Disk locked
1 long beep
System Panic
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Appendices
Appendix B: Customer Service and Support
C.1
System Log
When you contact us for technical support, our support staff might ask for your system log file
for troubleshooting purpose.
1) RAID controller log by Dump controller log of RAIDGuard X
2) Client operation system log. (it’s better to record related error message.)
C.2
Contact Us
Email us for customer services and technical support;
Sales: sales@accusys.com.tw
Technical Support: support@accusys.com.tw
C.3
Our Website
Please visit our websites frequently for the most up-to-date product and support information.
All countries: www.accusys.com.tw
Korea: http://accusys.co.kr
User Guide
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