SD160/SD260 Card Printers User`s Guide

SD160/SD260 Card Printers User`s Guide
Datacard® SD160™/SD260™ Card Printers
User’s Guide
January 2017
Part No. 527526-001, Rev. D
Notice
Please do not attempt to operate or repair this equipment without adequate training.
Any use, operation or repair you perform that is not in accordance with the information
contained in this documentation is at your own risk.
Trademark Acknowledgments
Datacard is a registered trademark and service mark of Entrust Datacard Corporation in
the United States and other countries.
MasterCard is a registered trademark of MasterCard International Incorporated.
Visa is a registered trademark of Visa International Service Association.
All other product names are the property of their respective owners.
Proprietary Notice
The design and information contained in these materials are protected by US and
international copyright laws.
All drawings and information herein are the property of Entrust Datacard Corporation. All
unauthorized use and reproduction is prohibited.
Entrust Datacard
1187 Park Place
Shakopee, MN 55379
Phone: 952-933-1223
Fax: 952-933-7971
www.entrustdatacard.com
Copyright © 2015–2017 Entrust Datacard Corporation. All rights
reserved.
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MicroECC
Copyright (c) 2013, Kenneth MacKay
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
– Redistributions of source code must retain the above copyright notice, this list of
and the following disclaimer.
– Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS"
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
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Compliance Statements
Liability
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do
not attempt to operate or repair this equipment without adequate training. Any use, operation,
or repair in contravention of this document is at your own risk.
Safety
The following basic safety tips are given to ensure safe installation, operation, and maintenance
of Entrust Datacard™ equipment.
• Connect equipment to a grounded power source. Do not defeat or bypass the ground lead.
• Place the equipment on a stable surface (table) and ensure floors in the work area are dry and
non-slip.
• Know the location of equipment branch circuit interrupters or circuit breakers and how to turn
them on and off in case of emergency.
• Know the location of fire extinguishers and how to use them. ABC type extinguishers may be
used on electrical fires.
• Know local procedures for first aid and emergency assistance at the customer facility.
• Use adequate lighting at the equipment location.
• Maintain the recommended temperature and humidity range in the equipment area.
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Regulatory Compliance
EMC Compliance Notice
To ensure compliance of the model RX10 retransfer printer to the radiated emissions
requirements for class “A” Information Technology Equipment, be sure to use a shielded Ethernet
cable when connecting to your network
Notice for USA (FCC Notice)
This equipment has been tested and found to comply with the limits for Class A computing
devices, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with this instruction manual, it may cause
harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense. Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Notice for Canada
Industry Canada
This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage
radioélectrique édicté par le ministère des Communications du Canada.
RSS-Gen, Issue 3, December 2010, Section 7.1.3 User Manual Notice
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject
to the following two conditions: 1) this device may not cause interference, and 2) this device
must accept any interference, including interference that may cause undesired operation of the
device.
Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence(s). Son
fonctionnement est soumis aux deux conditions suivantes: 1) ce dispositif ne peut causer des
interférences, et 2) cet appareil doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.
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Notice for Europe
The EU Declaration of Conformity can be found on EntrustDatacard.com
WARNING: This is a class A product. This equipment is compliant with class A of either CISPR32 or
CISPR22. In a domestic/residential environment this equipment may cause radio interference, in
which case the user may be required to take adequate measures.
WEEE: The model RX10 retransfer printer uses a lithium coin cell battery. Refer to the service
manual for battery removal instructions.
Notice for Australia
This is a Class A product. In a domestic environment this product may cause radio interference, in
which case the user may be required to take adequate measures.
Notice for China (Simplified Chinese)
警告
此为 A 级产品,在生活环境中,
该产品可能会造成无线电干扰。
在这种情况下,可能需要用户
对干扰采取切实可行的措施。
Notice for Taiwan (Traditional Chinese)
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement
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Korea Communications Commission (KCC) statement
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Entrust Datacard believes that its products are not harmful when used as designed. However, the
above warning is made in compliance with the State of California Safe Drinking Water and Toxic
Enforcement Act of 1986, which requires warning labels on products that may contain elements
that the State of California considers harmful.
California Lithium Perchlorate Warning
Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate.
This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best
Management Practices for Perchlorate Materials. This product/part includes a battery that
contains Perchlorate material.
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Revision Log
SD160/SD260 Card Printers User’s Guide
Revision
Date
Description of Changes
A
February 2015
First release of this document.
B
May 2015
Updated for Card Printer Driver version 6.1; added rewrite
capability to the SD260
C
November 2015
Updated for Card Printer Driver version 6.2
D
January 2017
General update
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Contents
Chapter 1: Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2: About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the SD160 and SD260 Card Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Top and Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Left Side. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3
3
4
5
6
7
8
Chapter 3: Using the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How the Card Travels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Card Printer System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Tasks and Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Down Arrow, Up Arrow, and Enter Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User Button and Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ribbon Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Card Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LCD Panel Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Retrieve the Printer’s Network IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Print a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Load and Replace Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Load Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Insert a Single Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Load the Print Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Load the Cleaning Sleeve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Install the Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Prepare the Printer to Print Rewritable Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 4: Printing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Before Starting to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print from ID Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print from Other Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Chapter 5: System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Maintain the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Clean the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Run a Cleaning Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Chapter 6: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Locate a Problem Within the Card Production System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Locate a Problem with Basic Printer Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Printer Driver Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The Card Printer Driver does not detect the network-connected printer. . . . . . . . . . . . .
The Card Printer Driver does not detect the USB-connected printer . . . . . . . . . . . . . . . .
Driver status or Windows print queue does not provide expected data . . . . . . . . . . . . .
Printer Messages do not display on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Appearance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Something did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing includes unexpected data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The color printing has flaws. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The printing is too light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The printing is too dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The monochrome printing has flaws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rewritable Card Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Use Advanced Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Card Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repair a Broken Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages and Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages on the Printer LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages from the XPS Card Printer Driver on the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Messages from Printer Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Respond to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
100: Request not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
101: Job could not complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
102: Card not in position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
103: Printer problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
104: Critical problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
105: Magstripe data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
106: Magstripe data not found . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
107: Magstripe read data error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
108: Magstripe read no data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
109: Print ribbon problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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110: Print ribbon out or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
111: Card not picked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
112: Card hopper empty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
113: Close cover to continue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
114: Cover opened during job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
116: Magstripe not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
117: Reader not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
118: Print ribbon type problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
119: Print ribbon not supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
120: User paused the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
121: Print ribbon not identified. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
122: Magstripe format problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
123: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
124: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
149: Option not installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
152: Insert new card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
153: Insert same card side 2 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
170: Insert new card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
171: Insert same card side 1 up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
172: Insert cleaning card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
173: Improper shutdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
224: Supply region not valid. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
225: Rewrite config mismatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driver-Only Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
500: The printer is not available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
501: The printer connection was lost. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
502: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
504: The card data is missing or is not usable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
505: USB communication issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
506: A card is currently processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
508: The printer is shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
509: The printer is offline or suspended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driver SDK Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
511: Cannot lock or unlock the printer. Locks are not installed. . . . . . . . . . . . . . . . . .
512: Cannot lock or unlock the printer. The password is incorrect or invalid. . . . . . .
513: Cannot lock or unlock the printer. The printer is busy. . . . . . . . . . . . . . . . . . . . . .
514: Cannot lock or unlock the printer. The cover is open. . . . . . . . . . . . . . . . . . . . . .
515: Failed to lock or unlock the printer. The locks did not function. . . . . . . . . . . . . .
516: Timeout expired before bar code could be read. . . . . . . . . . . . . . . . . . . . . . . . .
517: Wrong printer job ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
xiii
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xiv
Chapter 1: Introduction
1
About this Manual
This manual provides user information for the Datacard® SD160™ and SD260™ Card Printers. The
manual includes:

An overview of printer components and options, and a description of the system label.

How to use the printer, including how to power the printer on and off, how to use the front
panel and LCD menus, card processing basics, how to print a test card, and how to load and
replace supplies.

How to perform routine maintenance and troubleshooting tasks.
An additional Installation and Administrator’s Guide is available for use by administrators or other
professionals responsible for printing cards. Refer to the Owner’s Library CD.
Intended Audience
The manual is intended for the printer operator who prints cards, loads and replaces supplies,
maintains the printer, and performs troubleshooting.
Technical Support
Use the following to contact Entrust Datacard Technical Phone Support.
Americas
+1 800.328.3996 or
+1 952.988.2316
EMEA (Europe, Middle East, Africa)
+44 1489555627
Asia Pacific
+852 2821 0126
SD160/SD260 Card Printers User’s Guide
1
2
Introduction
Chapter 2: About the Printer
About the SD160 and SD260 Card Printers
The card printer applies images, text, and encoded data to plastic cards. It can print full-color and
monochrome images, depending on the type of print ribbon installed. The card printers also can
print on rewritable cards.
The printer is designed for lower-volume card printing needs. It issues cards either one at a time
or in batches—up to 100 cards at a time. An optional 200-card input hopper also is available.
Additional options available for the card printer include magnetic stripe and smart card. The
configuration label on the printer shows the options installed. Refer to “System Label” on page 8
for more information about recognizing the factory-installed options on your card printer.
Printer Components
Refer to the following to view the printer components and the different options:

Printer Top and Front on page 4

Printer Left Side on page 5

Inside the Printer on page 6

Print Ribbon Cartridge on page 7

System Label on page 8
SD160/SD260 Card Printers User’s Guide
3
Printer Top and Front
Cover
Latch Button
Cover Ridges
Ribbon Cartridge Handle
Card Input
Hopper
Exception or
Manual Feed Slot
Front Panel
Output
Hopper
4
Cover
Open the cover to access the printhead and ribbon.
Latch Button
Push the latch button to release the cover and open the printer.
Cover Ridges
Press down on the ridges when closing the cover to make sure
that it latches completely on both sides.
Ribbon Cartridge
Handle
Use the handle to remove the print ribbon cartridge from the
printer.
Card Input Hopper
The input hopper loads cards to print. The hopper holds up to
100 cards (0.030 in. or 0.762 mm thickness).
Exception or Manual
Feed Slot
The exception, or manual feed, slot allows you to insert a single
card into the printer.
Front Panel
The front panel lets you work with the printer. It includes the
USER button, the status lights, the power button, and the LCD
panel with navigation keys.
Output Hopper
The output hopper holds up to 25 completed cards. (The
output hopper of a model SD260 with a manual feed holds 5
cards.)
About the Printer
Printer Left Side
Optional Smart
Card Module
Manual Advance
Knob
Cable Lock
Receptacle
Printer
Connections
Manual Advance Knob
The knob moves a card in the track to clear a card jam.
Cable Lock Receptacle
The receptacle allows you to insert the security plate before
attaching the optional cable lock.
Printer Connections
Printer connections include:
 Power receptacle
Optional Smart Card
Module

USB connection

Network connection (SD260 only)
Some printer models include an optional smart card
module. Refer to “System Label” on page 8 for information
about the options installed on your printer.
SD160/SD260 Card Printers User’s Guide
5
Inside the Printer
Printhead
Configuration
Label
Print Ribbon Cartridge
6
Configuration Label
The label is located on the printer swingarm and shows the
location and date of manufacture, the printer serial number,
and lists the options installed.
Printhead
The printhead transfers images to cards using the print
ribbon.
Print Ribbon Cartridge
The cartridge holds the print ribbon and cleaning sleeve.
About the Printer
Print Ribbon Cartridge
Print Ribbon
Cartridge
Replaceable Cleaning
Sleeve
Print Ribbon
Print Ribbon Cartridge
The cartridge holds the ribbon for printing.
Print Ribbon
The ribbon applies images to cards.
Replaceable Cleaning
Sleeve
The cleaning sleeve removes dust and other particles from
cards to maintain print quality.
SD160/SD260 Card Printers User’s Guide
7
System Label
The printer configuration label on the side of the
cover swingarm shows the components installed. It
provides information that is useful when requesting
service.
The label shows the following information:

Printer model and serial number

Configuration, which includes options installed in
the printer
Configuration
Label

Date and country of assembly

MAC address to use when the printer is connected via an Ethernet network
Additional labels may be attached to the printer to indicate components installed by the dealer
or sales group after the printer was manufactured.
8
Option
Configuration Code
Input Hopper
H0=Manual Feed
H1=100 Card
Magnetic Stript
M1=ISO
M2=JIS
blank=no magnetic stripe option
Smart Card
Sx=Smart card option, where x indicates the type of smart
card reader installed
blank=no smart card option
About the Printer
Chapter 3: Using the System
This section provides information about how a card travels through the
printer, printer controls, printing a test card, loading and replacing
supplies, and cleaning the printer.
How the Card Travels
When you send a print job from the PC, the card is verified and sent to the printer. The hopper
pick mechanism picks a card from the input hopper and moves the card into the printer for
processing.
Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station,
depending on the type of card selected and the printer options installed. The finished card exits
the printer through the card output hopper.
SD160/SD260 Card Printers User’s Guide
9
Card Printer System Overview
You use the card printer with other equipment and software to create a card production system.
The system produces cards for a specific purpose, and the cards must meet requirements.
Equipment
The system can include:
1. A PC, with software to support the printer:

The XPS Card Printer Driver for Windows.

ID software designed specifically to
capture, format, and save the data for
cards.

A retail application such as Microsoft
Word or Adobe Photoshop.
2. Capture devices, such as:

A digital camera connected to the PC to
take photos for ID badges and other
cards.

A signature capture pad or fingerprint reader.
3. The printer with supplies and a facility power source.
4. A data connection between the printer and PC, which can be a USB connection or a network
connection. (The SD160 card printer connects via USB only.)
Tasks and Users
Typical roles in a card production system include:
10

The operator, who makes cards, loads supplies, and handles minor problems such as card
jams.

The system administrator, who sets up the card printer and other hardware, sets up card
designs, configures card production software, and identifies the best use of the card printer
in the organization.
Using the System
Printer Controls
The front panel of the printer provides the controls for operating the printer. The front panel
controls are described in the following sections.
LCD Panel
Status Lights
Ribbon
Cards
Power
Button
Down
Arrow
Enter
Up
Arrow
User Light &
User Button
Power Button
Use the POWER button to power off and power on the printer. All lights show steady amber while
the printer powers on.
To power off the printer, press the button for 1 to 2 seconds until the printer begins to shut down.
To power off the printer while it is processing cards, press the button for 2 seconds or more. Card
jobs in the printer are not completed.
Down Arrow, Up Arrow, and Enter Key
Use the arrow keys to move through the printer menu system, and the ENTER key to make a
selection.
Press the up or down arrow key while the LCD panel displays Ready to display additional
information about the printer on line 2, including the serial number, network IP address or USB IP
address, firmware version, ribbon part number, and region code, if available. If you don’t press a
key for 30 seconds, the LCD panel returns to the default Ready message.
SD160/SD260 Card Printers User’s Guide
11
User Button and Light
The printer’s USER button displays with a border of light that indicates the system status. Use the
USER button to:
12

Suspend printer activity—press the USER button when the LCD panel displays Ready.

Clear a message—press the USER button once.

Clear all messages—press the USER button for 2 seconds or more.

Clear all cards currently printing—press and hold the USER button for 2 seconds or more.
(Make sure that this action is allowed in your card production system.)

Determine whether the printer is ready, busy printing, or not available. Indicators include the
following:
Off
The printer is off or suspended.
Green
The printer is ready.
Blinking green
The printer is busy.
Amber
The printer is not ready.
The POWER button was pressed
to turn the printer off.
Blinking amber
The printer has an error.
Using the System
Ribbon Light
The ribbon indicates the status of the print ribbon in the printer. Indicators include the following:
Off
The print ribbon is okay. If rewrite is
enabled, no ribbon is installed in
the printer.
Blinking amber
A blinking light indicates the
problem applies to the print ribbon.
Steady amber
The print ribbon is low.
Blinking amber/
green
The print ribbon is out, or the
incorrect ribbon is installed.
Card Light
The card light indicates the status of cards in the printer. Indicators include the following:
Off
Cards are okay.
Blinking amber
A blinking light indicates either of
the following:
 No card, or an incorrect card, is
detected for the print job. Insert
a card to continue printing.

A scheduled printer cleaning is
due. Insert a cleaning card now,
or set aside time to run a
cleaning card.
SD160/SD260 Card Printers User’s Guide
13
LCD Panel Menus
The LCD panel shows the printer’s menu system and displays printer messages or conditions.
For a list of messages and recovery information, refer to “Respond to Messages” on page 55.
14
Using the System
When the printer is in the Ready status, the LCD displays the model number of the printer. When
a supply with a region code has been installed in the printer, the region code also displays on the
Ready panel.
Printer without a region code
Printer with a region code
Press the USER button to suspend the printer. Then, press ENTER to enter the menu system. Use
the arrow keys to move through the menus, and press ENTER to make a selection. The menu
system has three major branches:

Use the Maintenance menu to run a cleaning card or print a test card.

Use the Status menu to see settings and data about the printer.

Use the Configuration menu to change printer settings.
HINTS & TIPS

You can access the menu system when Ready displays on line 1 of the LCD panel.

The printer returns to the Ready status after 2 minutes of no activity. Changes that have not
been applied are lost.

To leave a selection without changing the value, press the up or down arrow key until Exit
displays, and then press the ENTER key.
SD160/SD260 Card Printers User’s Guide
15
Retrieve the Printer’s Network IP Address
You need to know the printer IP address to perform some tasks. For example, the XPS Card
Printer Driver asks you to enter the network IP address during installation. You also use the IP
address when launching Printer Manager, the printer’s web interface, from a browser window.
To display the IP address, you can do one of the following:

Press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up
Arrow, and Enter Key” on page 11.

Use the LCD menu system Status menu.
To display the printer’s network IP address using the Status menu, do the following. You also can
display the subnet mask, gateway address, and MAC address, if necessary.
Begin with the printer power connected, and the printer connected to the network.
1. Press the POWER button (if needed) to power on the printer.
2. Access the Network Status menu in the LCD menu:
a. Press the USER button to suspend the printer.
b. Press ENTER to enter the menu system.
c. Press the down arrow to display Status on line 2.
d. Press ENTER to enter the Status menu.
e. Press the down arrow key until Network Status
displays on line 2.
16
Using the System
f.
Press ENTER to display the Network Status menu.
3. Press the down arrow key until IP Address displays on line 2.
4. Press ENTER to display the IP address. Record the IP address.
5. Press ENTER to return to the Network Status menu. Subnet Mask
displays on line 2.
6. Press ENTER to display the subnet mask. Record it, if necessary.
7. Press ENTER to return to the Network Status menu. Gateway
Address displays on line 2.
8. Press ENTER to display the gateway address. Record it, if
necessary.
9. Press ENTER to return to the Network menu.
10. Press the down arrow key to scroll to Exit on line 2.
11. Press ENTER. Then, press the USER button to return the printer to
Ready. The USER button glows green.
SD160/SD260 Card Printers User’s Guide
17
Print a Test Card
The printer includes a test card that runs without using a driver or other source of card data. Use
it to verify that the printer is working.
1. Begin with the printer Ready. The USER button shows steady
green.
2. Press the USER button to display Suspended on line 1 of the LCD
panel.
3. Press ENTER to enter the menu system.
4. Press ENTER to enter the Maintenance menu.
5. Press the down arrow until Test Card displays on line 2.
6. With Test Card displayed on line 2, press ENTER to display Start
on line 2.
7. Press ENTER to print the test card.
After the card prints, the printer returns to Ready.
18
Using the System
Load and Replace Supplies
To prepare the printer to print cards, load blank card stock into the input hopper (optional), and
load print ribbon and a cleaning sleeve onto the print cartridge. If you are printing rewritable
cards, refer to “Prepare the Printer to Print Rewritable Cards” on page 22.
Load Cards
If you are using a manual feed printer or are printing rewritable cards, skip this step and keep a
supply of blank cards close to the printer.
Do the following to load the input hopper:
1. Open the input hopper.
2. Load the cards into the input hopper.
Cards can stick together. Slide or fan the cards
to separate the edges before placing them in
the input hopper. Handle cards by their edges
only.

Insert ISO magnetic stripe cards with the
stripe (back side) facing down and to the
right.

Insert smart cards with the smart card
chip facing up and toward the back of the hopper.
A diagram inside the hopper shows the correct orientation for each type of card.
3. Close the input hopper.
Insert a Single Card
Do the following to insert a card into the printer
manually.
1. Slide the card into the exception or manual feed
slot.
2. Push the card all the way into the input hopper. The
card slides under any cards already in the input
hopper so that it can be picked.
SD160/SD260 Card Printers User’s Guide
19
Load the Print Ribbon
Load the print ribbon when you install the printer and when
the ribbon runs out.
1. Open the printer cover.
2. Remove the print ribbon cartridge.
3. Load a full roll of print ribbon (the blue spool) onto
the blue spindle closest to the cartridge handle until
it clicks into place.
4. Place the silver take-up spool on the silver spindle
with the black gear until it clicks into place.
5. Wind the take-up spool counterclockwise one full
turn.
Load the Cleaning Sleeve
Load a new cleaning sleeve when you load a new roll of
print ribbon, when you notice debris on the printed cards,
or when the cleaning sleeve is no longer sticky.
1. Remove the cleaning roller spindle with the used
cleaning sleeve from the ribbon cartridge.
2. Remove the used cleaning sleeve from the spindle
and discard it.
3. Slide the spindle into a new cleaning sleeve (a).
4. Place the spindle with the cleaning sleeve onto the
ribbon cartridge (b).
5. Remove the protective wrapper from the cleaning sleeve (c).
20
Using the System
Install the Ribbon Cartridge
Install the assembled print ribbon cartridge into the printer.
1. Open the printer cover.
2. Hold the print ribbon cartridge by the handle and lower
it into the printer with the handle toward the front of
the printer.
3. Make sure that the ribbon cartridge is positioned
correctly in the guides.
4. Close the printer cover. Press down on the ridges on the
front of the cover to make sure that it latches
completely on both sides.
SD160/SD260 Card Printers User’s Guide
21
Prepare the Printer to Print Rewritable Cards
1. Open the printer cover and remove the print ribbon cartridge.
2. Remove the print ribbon from the cartridge and set it aside.
3. Make sure that the cleaning roller with the replaceable cleaning sleeve is installed.
4. Return the print ribbon cartridge to the printer.
5. Close the printer cover. Press down on the ridges on the front of the cover to make sure that
it latches properly on both sides.
6. Have rewritable cards available to insert into the printer.
When you print rewritable cards, insert the cards one at a time. Make sure that the
card is engaged in the pick rollers. The erase/rewrite process can cause the cards to
bend slightly, and may prevent them from being picked from the input hopper.
To print rewritable cards, you also must do the following:

Enable rewritable printing in Printer Manager.
Refer to the Printer Setting Print section in the printer’s Installation and Administrator’s
Guide for information about specifying Printer Manager settings for rewritable cards.

Specify rewritable card settings in the Card Printer Driver.
For complete information about setting up the Card Printer Driver to print rewritable cards,
refer to your printer’s Driver Guide.
22
Using the System
Chapter 4: Printing Cards
Before Starting to Print
This section explains how to print a card. Make sure that:

Cards are loaded in the printer or are available to insert.

Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on
page 20.
If you are printing on rewritable cards, you must remove the print ribbon from
the ribbon cartridge and replace the cartridge in the printer. Refer to “Prepare
the Printer to Print Rewritable Cards” on page 22 for more information about
setting up the printer to print a rewritable card.

The card design is set up. If you need to set up or modify the design, refer to “Elements of
Card Design” in your printer’s Installation and Administrator’s Guide.
HINTS & TIPS

Make sure that magnetic stripe cards and smart cards are loaded correctly. A diagram inside
the input hopper of the printer shows the correct card orientation.

Do not touch the card surface to be printed. Handle cards by their edges, or wear gloves.

When you print rewritable cards, insert the cards one at a time. The erase/rewrite process
can cause the cards to bend slightly, and may prevent them from being picked.
You also can:

Print a test card directly from the printer. Refer to “Print a Test Card” on page 18.

Print a driver sample card. Refer to “Print a Driver Sample Card” in your card printer’s Driver
Guide.
SD160/SD260 Card Printers User’s Guide
23
Print Cards
Make sure that cards are loaded in the printer or available to insert when prompted. For the
steps to follow, refer to “Load Cards” on page 19.
Print from ID Software
1. Select a template or create a design for the card.
2. Select the printer, if you use more than one printer.
3. Enter the data for the card. Follow the instructions for your software.
4. Capture the photo for the card, if necessary.
5. Click Print to send the card to the printer.
6. At the printer, insert a card into the printer, if necessary.
Print from Other Software
The following example illustrates how you can use Microsoft Word to design and print a card.
Refer to your printer’s Driver Guide for complete information about how to set up the XPS Card
Printer Driver to print a card from the application.
1. Open Word and select File > Print.
2. Select the card printer as the current printer.
3. On the setup page, select ISO ID-1 as the page size,
or set the page size to 2.13 x 3.38 in.
4. Set the margins to 0 (zero).
5. Select an orientation—portrait or landscape.
24
Printing Cards
6. Create the card design:
a. Add graphics, such as a company logo or
background.
b. Add a photo.
c. Add text information, such as name, address, or
employee number.
For information about additional card features, refer
to “Elements of Card Design” in your printer’s
Installation and Administrator’s Guide.
7. Click Print to send the card to the printer.
8. At the printer, insert a card into the printer, if necessary.
SD160/SD260 Card Printers User’s Guide
25
26
Printing Cards
Chapter 5: System
Maintenance
Maintain the Printer
The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for
your site to keep the printer in good working condition.
Clean the printer when:

There is debris on completed cards.

A new roll of print ribbon is installed.
You can perform the following cleaning tasks:

Clean the Printhead on page 28

Run a Cleaning Card on page 30
SD160/SD260 Card Printers User’s Guide
27
Clean the Printhead
Clean the printhead when:

The printhead is replaced.

There are unprinted lines on the finished card. This usually indicates dirt or contaminants on
the printhead.

The printhead is touched accidentally. Oils from hands can affect print quality and damage
the printhead.
Do the following to clean the printhead:
1. Power off the printer.
2. Open the printer cover and remove the print ribbon
cartridge.
3. Open and remove a cleaning swab from its package.
4. Use gentle pressure to move the cleaning swab
back and forth along the full length of the
printhead edge until it is completely clean.
28
System Maintenance
5. Replace the print ribbon cartridge. Avoid bumping the
printhead when you install the print ribbon cartridge.
6. Close the printer cover. Press down on the ridges on the front
of the cover to make sure that it latches completely on both
sides.
7. Power on the printer.
8. Print a sample card to verify the quality of printing. Refer to
“Print a Test Card” on page 18 for more information.
HINTS & TIPS

Avoid touching the printhead edge with your fingers. Contamination due to skin oils
eventually can damage the printhead.

Avoid touching the printing edge of the printhead cartridge with any sharp objects that can
permanently damage the printhead.

Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead
and cause damage.

Use a cleaning swab one time only. Discard it after you clean the printhead.
SD160/SD260 Card Printers User’s Guide
29
Run a Cleaning Card
Run a cleaning card to clean debris from the inside of the printer and from the input hopper
rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card
after every 500 cards processed by the printer, or more often depending on your environment or
if print quality diminishes.
1. Prepare the printer for cleaning.
a. Power on the printer.
b. Open the printer cover and remove the print ribbon
cartridge.
c. Close the cover.
d. Open the input hopper and remove any unprinted
cards.
e. Open the cleaning card package and remove the
cleaning card.
f.
Load the cleaning card in the input hopper. (Plan to
clean the printer immediately. The cleaning card dries
out if it is out of its package for more than a few
minutes.)
If you have a manual feed printer, wait to insert the cleaning card until the
LCD panel displays the message “Insert cleaning card.” Refer to step 2f on
page 31.
30
System Maintenance
2. Use the LCD menu system to start the cleaning cycle.
a. Begin when the printer displays Ready and the USER button
shows steady green. Press the USER button.
Suspended displays on line 1 of the LCD panel.
b. Press ENTER to enter the menu system.
c. Maintenance displays on line 2 of the LCD panel. Press
ENTER to enter the Maintenance menu.
d. Cleaning Card displays on line 2 of the LCD panel. Press
ENTER to enter the Cleaning Card menu.
e. Start displays on line 2 of the LCD panel. Press ENTER to
start the cleaning process.
f.
Insert cleaning card displays on the LCD panel. If the
cleaning card is not in the input hopper, or if you have a
manual feed printer, insert the cleaning card now.
Press the USER button to start the cleaning cycle.
The printer moves the card through the printer several times and ejects it into the output
hopper.
3. Remove the used cleaning card. Wait a few minutes for the rollers to dry.
4. Prepare the printer for use.
a. Replace the cards in the input hopper.
b. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover.
Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow.
c. Replace the ribbon cartridge and close the printer cover. Press down on the ridges on the
front of the cover to make sure that it latches completely.
Press the USER button to return the printer to Ready. The
printer is available to print cards again.
d. Discard the used cleaning card and cleaning sleeve.
SD160/SD260 Card Printers User’s Guide
31
HINTS & TIPS

Use the cleaning card one time only.

Change the cleaning sleeve each time you clean the printer or change the print ribbon.
If the card light blinks amber and there are cards in the input hopper, it indicates that
the printer’s configured cleaning count, set in Printer Manager, has been reached.
Refer to the printer’s Installation and Administrator’s Guide for information about
setting the Printer Manager FrontPanel values for cleaning.
32
System Maintenance
Chapter 6: Troubleshooting
This section helps you identify and fix basic issues that can occur during printing. Also refer to
your printer’s Driver Guide for additional troubleshooting information.
The section starts with an overview of card production and printer issues you may encounter:

Locate a Problem Within the Card Production System on page 34

Locate a Problem with Basic Printer Functions on page 35
This section also describes troubleshooting for the following:

Installation Problems on page 36

Card Printer Driver Problems on page 38

Card Appearance on page 41

Rewritable Card Problems on page 47

Magnetic Stripe Problems on page 49

Card Jams on page 51

Repair a Broken Ribbon on page 51

Messages and Conditions on page 52
SD160/SD260 Card Printers User’s Guide
33
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Card Printer System Overview” on page 10. If any
one of the following components does not work properly, printing cards can be affected.

The XPS Card Printer Driver
If you need to reinstall the Card Printer Driver to fix a problem, we recommend that you
download the latest version of the driver from http://www.datacard.com. Select Support &
Drivers > Drivers & Downloads from the menu. Enter your printer model in the Enter
Product Name or Number area, and click Go.

Card production software
Card production software formats the types of data used to print cards. Make sure that the
card production software features you use work with your printer.
If you do not use card production software, make sure that the software you use supports
the requirements for creating cards. If you use magnetic stripe data, use an application that
saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data,
while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that
text is sent from the application as text.

Printer plug-in
Card production software might require a printer plug-in, which makes the data in the card
production software available in the form the Card Printer Driver can use.

Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other
capture devices for biometric data. The proper use and maintenance of these components is
important to the quality of cards you produce.
34
Troubleshooting
Locate a Problem with Basic Printer Functions
If the system is not working as expected, follow these steps in the order listed to isolate the
source of the problem before you contact your service provider.
1. Make sure that the power cord is plugged in and the printer is powered on.
2. Power on the printer. Make sure that Ready displays on the front panel within 1 minute.

If the printer powers on correctly, continue to step 3.

If the printer powers on, but Improper Shutdown displays on the LCD panel, press the
USER button for approximately 2 seconds. Ready should display.

If the printer powers on but does not display Ready, the printer is not working properly.
Check the power cord. If Ready still does not display, request service for the printer.

If the printer does not power on, make sure that the printer power supply is working
properly.

If the power supply is working properly, request service for the printer from your
system administrator.

If the power supply is not functioning, replace it and begin with step 1.
3. Print a test card. Refer to “Print a Test Card” on page 18 for more information.

If the test card prints, the printer is working correctly. Continue to step 4.

If the test card does not print, the printer is not working correctly. Request service for the
printer.
4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable
(USB or network) used when the printer was installed.
5. Print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide.

If the sample card prints, the printer and driver are working correctly. Continue to step 6.

If the sample card does not print, the printer and driver have a communication problem.
Determine the cause of the problem and try the sample card again.
SD160/SD260 Card Printers User’s Guide
35
6. Print a card using your card production software.

If the card prints, your software is working successfully with the printer. Troubleshoot the
card design, if necessary.

If the card does not print, check the following:

In the application, is the correct printer selected in the Print Setup or Print dialog?

If the printer produced a blank card, review the page size or driver settings.
If the card causes an error, the card might contain a type of data that the printer does not
support.
Installation Problems
This section describes issues that prevent a successful installation and provides recommended
solutions to those issues. Select from the following topics:
36

USB Installation Troubleshooting on page 37

Network Installation Troubleshooting on page 38
Troubleshooting
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and the
printer. Power the printer off, and then back on. If the PC and
printer still do not communicate, restart the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have a spare.
Contact your service provider to order a new data cable.
The system has a
temporary
communication
problem.
Check for the following:
 USB extension cables can cause communication problems.
The recommended USB cable is 6-ft. (2 meters) long. Make
sure that the cable is rated for USB 2.0 data transmission.

The PC USB port does not
communicate with the
printer USB port.
If you are using a USB hub, a self-powered hub is
recommended.
Power management on the PC has shut down USB
communication. Check the following:
 Open Device Manager and the list of USB devices. Disable
shutdown for each hub in the list. Restart the PC to make
the changes take effect, if necessary.

Hibernation on a laptop requires several moments to
enable USB communication. Unplug the USB printer port
and then connect it again.

Replace the PC port or the PC. Contact your PC or port
vendor if you need assistance.
SD160/SD260 Card Printers User’s Guide
37
Network Installation Troubleshooting
Problem
Solution
The network cable is
loose.
Reconnect the data cable to the network port and the printer.
Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the printer
shows Ready on the LCD
panel.
Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:
 Verify the computer-to-network connection by accessing a
network resource, such as a network drive.
The printer is not
configured with the
correct network address

The network administrator can test communication
between a server and the printer.

Make sure that the user is logged on to the network.
Make sure that the server name or IP address is entered in the
Port Settings or Configure Port dialog box on the computer.
For more information about retrieving the printer’s IP
address, refer to “Retrieve the Printer’s Network IP Address”
on page 16.
Make sure that Ready displays on the printer's LCD panel.
Card Printer Driver Problems
The Card Printer Driver and printer can have the following communication problems:
38

The Card Printer Driver does not detect the network-connected printer on page 39.

The Card Printer Driver does not detect the USB-connected printer on page 39.

Driver status or Windows print queue does not provide expected data on page 40.

Printer Messages do not display on the PC on page 41
Troubleshooting
The Card Printer Driver does not detect the networkconnected printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is not available.
Make sure that you use the same type of data cable—USB or
network—that was used when the printer was installed. You
cannot switch the type of data cable after installation.
Make sure that the current printer IP address is the same as
the IP address on the Printer Properties > Ports tab. For more
information about retrieving the printer’s IP address, refer to
“Retrieve the Printer’s Network IP Address” on page 16.
Message 500 displays
after you send a card to
print.
If this happens often, consider switching from DHCP network
addressing to static IP addressing. For more information about
setting the Card Printer Driver network communication value,
refer to the “Printer Manager” section of the printer’s
Installation and Administrator’s Guide.
The network is not
operating properly.
Test the network using another device and fix or report
network problems. To test the network, print to a different
(paper) printer or verify the availability of network drives.
The printer is not
connected to the
network, or the PC is not
connected to the
network.
Make sure that both ends of the data cable are connected.
Replace defective cables if needed.
The Card Printer Driver does not detect the USB-connected
printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 displays
after you send a card to
print.
Make sure that you use the same type of data cable—USB or
network—that was used when the printer was installed. You
cannot switch the type of data cable after installation.
Make sure that both ends of the data cable are connected.
Replace a defective USB cable if needed.
SD160/SD260 Card Printers User’s Guide
39
Driver status or Windows print queue does not provide
expected data
Problem
Solution
The Card Printer Driver
sample card or magnetic
stripe test cards do not
print.
Check the following:
 Enable bidirectional support must be selected on the
Printer Properties > Ports tab to allow printing from the
Card Printer Driver.

If Print directly to the printer is selected in the Printer
Properties > Advanced tab, clear the selection to allow
printing of the Card Printer Driver sample cards.
The Ribbon Low light on
the printer and the Card
Printer Driver status do
not match.
The percentage of ribbon remaining that causes the printer
Ribbon Low light can be set using the Printer Manager
FrontPanel printer setting. The driver displays the actual
percentage of ribbon remaining and cannot be changed. As a
result, the indicators may not be in agreement.
A print job disappears
from the print queue but
does not print.
The printer USB cable was disconnected after the application
sent the job. Reconnect the cable and try the job again.
The Card Printer Driver
Printer Status page
shows a USB-connected
printer as Ready, but a
card sent to the printer
does not print.
The Windows print queue is offline. This can result if the
printer is powered on before the computer. Do one of the
following:
 Unplug the USB cable, and plug it back in.
or

Place the print queue online:
– Open the Devices and Printers control panel.
– Right-click the printer icon and select See what’s printing
to display Windows Print Manager.
– Clear the check mark from Use Printer Offline in the
Printer drop-down list.
We recommend that you turn on the PC and wait until it has
started. Then, power on the printer.
40
Troubleshooting
Printer Messages do not display on the PC
Problem
Solution
A USB-connected printer
issues a message on the
LCD but the message
does not display on the
PC.
Windows has a 15-character limit for the computer name. If the
computer name is longer than 15 characters, it treats the name as
not valid and does not display the message. Do the following to
change the computer name:
1. Press the USER button on the printer to clear the message on
the LCD.
2. On the PC, open Control Panel/System and Security/System.
3. Locate the computer name and click Change settings.
4. On the Properties window, click Change next to the rename
this computer... field
5. Enter the new computer name on the Computer Name/
Domain Changes dialog box and click OK.
Note: If your computer is part of a corporate domain, you may not
be allowed to change the computer name. Contact your network
administrator for more information.
Card Appearance
Card appearance problems can be caused by many different factors. Click the link below that best
describes the card appearance issue on the printed card.

Something did not print on page 42

Printing includes unexpected data on page 43

The color printing has flaws on page 43

The printing is too light on page 45

The printing is too dark on page 45

The monochrome printing has flaws on page 46
SD160/SD260 Card Printers User’s Guide
41
Something did not print
Problem
Probable Cause
Solution
Nothing is printed on the
card.
The Disable Printing
option in the Card Printer
Driver is set to All, Front,
or Back.
Open the Preferences > Layout > Advanced
tab and change Disable Printing to Off.
The print ribbon is loaded
incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not set
to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct page
size is available after you select the printer.
Printing is not visible.
The entire card was
printed using the UV (F)
panel.
Print only small areas of text and images
using the UV panel.
Note: Use the default power level to print the
topcoat panel over UV printing to prevent the
topcoat from breaking.
Color printing on top of a
black background does
not print on the card.
The black panel of the
ribbon is printing over the
color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and prints over the color panels.
For best results, change the 100% black
background to a color near black, so that it
prints using the YMC (color) panels of the
print ribbon. Refer to “Elements of Card
Design” in the printer’s Installation and
Administrator’s Guide for more information
about color printing.
42
Troubleshooting
Printing includes unexpected data
Problem
Probable Cause
Solution
Text that was intended
for the magnetic stripe
printed on the card
instead.
The magnetic stripe font
was not applied to the
text.
Refer to “Magnetic Stripe Fonts” in the
printer’s Driver Guide.
The escape was typed
incorrectly.
Refer to “Magnetic Stripe Escapes” in the
printer’s Driver Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on one
line.
The application uses the
page size that is in effect
when a card design
document is created.
Setting the page size after
creating the document
can cause errors.
Use the page setup feature of the application
to set the page size before creating the
document. Consider creating a template for
cards that opens at the correct page size.
Several blank cards are
ejected before the full
card prints.
The color printing has flaws
Problem
Probable Cause
Solution
One or more lines appear
on the card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
The print quality changes
from the previous card.
The ribbon type was
changed while card jobs
were in the printer
queue.
The type of ribbon installed in the printer
determines the color profile used when the
card is sent to print. If the ribbon type
changes while jobs are queued, the card may
not print correctly. Allow all queued jobs to
complete before changing the type of ribbon
in the printer. Changing to a ribbon of the
same type does not affect printing.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping in
the track.
Run a cleaning card. Refer to “Run a Cleaning
Card” on page 30.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement for
the printer. Refer to “Cards” in your printer’s
Installation and Administrator’s Guide for
specifications. If you must use the cards you
have, ask your system administrator for help.
SD160/SD260 Card Printers User’s Guide
43
Problem
Probable Cause
Solution
Printing is blurred.
The cards have a matte,
not glossy, finish.
Use cards that meet the requirements for the
printer. Refer to “Cards” in your printer’s
Installation and Administrator’s Guide for
specifications.
The rollers are dirty.
Run a cleaning card. Refer to “Run a Cleaning
Card” on page 30.
The printhead is dirty.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card Quality
Guidelines” in your printer’s Installation and
Administrator’s Guide.
Cards have embedded
particles, an uneven
surface, or the card edge
has burrs.
Use cards that meet the requirements for the
printer. Refer to “Cards” in your printer’s
Installation and Administrator’s Guide.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a Cleaning
Card” on page 30.
Cards have fingerprints
or other dirt on them.
Handle cards carefully. Refer to “Card Quality
Guidelines” in your printer’s Installation and
Administrator’s Guide.
A signature panel is
located on the other side
of the card.
Design the card to avoid printing photos over
signature panel residue.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a Cleaning
Card” on page 30. Use cards that meet the
requirements for the printer. Refer to “Cards”
in your printer’s Installation and
Administrator’s Guide.
The printed card has
small unprinted areas.
Part of the printed image
is discolored.
44
Troubleshooting
The printing is too light
Problem
Probable Cause
Solution
Photos look faded.
The image capture
system needs
adjustment.
Color settings might not be optimal.
Adjust color settings. Refer to the
documentation for the image capture system,
“Color Printing” in your printer’s Installation
and Administrator’s Guide, and “Color
Adjustment Tab” in your printer’s Driver
Guide.
The printing is very light.
The ribbon is loaded
incorrectly.
Load the print ribbon correctly. Refer to “Load
the Print Ribbon” on page 20.
The card was previously
printed and has topcoat
on it.
Print only new cards. Refer to “Cards” in the
printer’s Installation and Administrator’s
Guide.
The printhead is not
installed correctly.
Contact your service provider for instructions
to install the printhead correctly.
The printhead power is
too low.
Log on to Printer Manager as WebAdmin.
Open the Printer Setting > Print menu.
Increase the YMCPower setting, and click Set
Current to save your changes.
The printing is too dark
Problem
Probable Cause
Solution
The card shows wrinkles
in darkly colored areas.
The card includes very
dark areas.
Change the design to use smaller areas of
dark color.
The printhead is not
aligned correctly.
Contact your service provider.
Color adjustment is too
dark. A change in the card
stock you use can alter
the appearance of printed
cards.
Change the color adjustment settings. Refer
to “Color Printing” in the printer’s
Installation and Administrator’s Guide, and
“Color Adjustment Tab” in your printer’s
Driver Guide.
All color printing is darker
than intended.
SD160/SD260 Card Printers User’s Guide
45
The monochrome printing has flaws
Problem
Probable Cause
Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is balanced
to print both fine text
and bar codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes, change
the text to improve printing. Refer to
“Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and the
card is being printed with
monochrome ribbon.
Contact your service provider. Format text to
print black so that the text is not dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too low.
The cards require a
different setting.
Increase the monochrome intensity. Find a
balance between printing all card data and
causing wrinkles.
A black-and-white image
prints using the color
panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is printing
the file. Many
applications use the
Windows tool to preview
and print graphics. The
tool does not render to
true black and white.
Use another application, such as ID software
or Microsoft Word, to create the card.
46
Troubleshooting
Rewritable Card Problems
Rewritable cards are erased and written to multiple times. Use the following information to
troubleshoot printing appearance when using rewritable cards.
Problem
Probable Cause
Solution
A faint image is still
visible after erasing a
card.
The erase power setting
is too low or too high.
1. Log on to Printer Manager as WebAdmin.
2. Run a rewritable test card from the Printer
Manager TroubleShooting > Testcard
menu to see how you can fine tune the
erase power settings.
3. Open the Printer Setting > Print menu.
4. Modify the RewritableErasePower setting
and click Set Current to save your changes.
Refer to the printer’s Installation and
Administrator’s Guide for complete
information about Printer Manager settings
for rewritable cards.
The card was not erased
thoroughly.
1. Log on to Printer Manager as WebAdmin.
2. Open the Printer Setting > Print menu.
3. Increase the RewritableErasePasses value
before writing to the card again.
Refer to the printer’s Installation and
Administrator’s Guide for complete
information about Printer Manager settings
for rewritable cards.
The write power setting
is too high.
1. Log on to Printer Manager as WebAdmin.
2. Open the Printer Setting > Print menu.
3. Decrease the RewritableWritePower
setting in Printer Manager.
Refer to the printer’s Installation and
Administrator’s Guide for complete
information about Printer Manager settings
for rewritable cards.
The card design includes
large printed areas.
Modify the card design to minimize large
areas.
The card has had the
same information or
graphics for an extended
period of time.
Use a new card.
SD160/SD260 Card Printers User’s Guide
47
Problem
Probable Cause
Solution
The print quality on the
card is poor.
The card has been
erased and written too
many times
Use a new card.
The surface of the card is
dirty.
Clean the card with a lint-free cloth before
rewriting to remove surface contaminants
that can damage the printhead or reduce
erase and rewrite quality.
The surface of the card is
damaged.
Use a new card.
Printed cards are too
light.
The write power setting
is too low.
Increase the RewritableWritePower setting in
Printer Manager. Refer to the printer’s
Installation and Administrator’s Guide for
complete information about Printer Manager
settings.
A line appears on the
card after erasing.
The card is slipping in the
card track causing the
card to stop briefly
during the erase process.
Clean the printer. Refer to “Run a Cleaning
Card” on page 30.
Some areas of the
printing look distorted.
The card is slipping in the
card track causing the
card to stop briefly
during the write process.
Clean the printer. Refer to “Run a Cleaning
Card” on page 30.
48
Troubleshooting
Magnetic Stripe Problems
To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from
Printer Manager or the Card Printer Driver. For the steps to follow, refer to the “Printer Manager”
section of the printer’s Installation and Administrator’s Guide or “Print a Driver Sample Card” in
the card printer’s Driver Guide.
The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format
set using Printer Manager.
Problem
Solution
Cards are not loaded
correctly.
Load ISO cards with the magnetic stripe (back side) facing
down and toward the right. Refer to “Load Cards” on page 19.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the input hopper. If the cards
have a magnetic stripe, check the quality of the cards. Change
card stock, if needed.
The card has dirt or
damage on the magnetic
stripe.
Encode and send a new card to print. If an error message
displays indicating a magnetic stripe problem, run a cleaning
card to clean the magnetic stripe head. Refer to “Run a
Cleaning Card” on page 30.
The magnetic stripe on
the card is low-coercivity
material and the High
Coercivity setting is
selected.
To use the cards you have, select low-coercivity encoding.
Refer to the Printer Manager “Printer Setting Menu” in the
Installation and Administrator’s Guide for more information.
To encode with high coercivity, obtain cards manufactured for
high-coercivity encoding. Refer to “Print a Test Card” on
page 18.
Message 105 displays.
The magnetic stripe on
the card is high-coercivity
material and the Low
Coercivity setting is
selected.
To use the cards you have, select high-coercivity encoding.
Refer to the Printer Manager “Printer Setting Menu” in the
Installation and Administrator’s Guide for more information.
To encode with low coercivity, obtain cards manufactured for
low-coercivity encoding.
The data for this job
includes characters not
allowed by the magnetic
stripe format selected for
the track.
Cancel the current print job. Make sure that you know which
characters are allowed on the track. Change the data to be
encoded, and resend the print job. Refer to “Magnetic Stripe
Design” in the printer’s Installation and Administrator’s Guide
for more information.
SD160/SD260 Card Printers User’s Guide
49
Problem
Solution
The magnetic stripe data
was sent in an encoding
format not supported by
the track.
Review the encoding format setting for the tracks in Printer
Manager. Refer to the Printer Manager “Printer Setting
Menu” in the Installation and Administrator’s Guide. Make
sure that the application is using the selected encoding
format for the track.
If the application and track are set to the same format, and
the error message displays repeatedly, contact the application
provider for assistance.
The application sent track
data for a track not
supported by the
magnetic stripe module.
Verify the type of magnetic stripe option in the printer.
If the printer label indicates a 3-track ISO module, you can
send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module, you can
send data for track 1.
The magnetic stripe option and cards must be capable of
accepting and encoding each track of data sent by the card
production software.
Use Advanced Troubleshooting Tools
Printer Manager provides access to card design settings and additional troubleshooting tools.
Printer Manager also allows you to perform advanced troubleshooting with the guidance of your
service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s
Guide for more information.
50
Troubleshooting
Card Jams
A card jam occurs when the card does not reach the proper position for the next action, such as
printing or ejecting the card.
You usually can resolve the error by pressing the USER button so that the printer displays Ready. If
the error persists, do the following to remove the card from the printer.
1. Open the printer.
2. Remove the print ribbon cartridge.
3. Turn the manual advance knob to move the jammed
card until it is accessible from the rollers or exits into
the output hopper.
4. Remove the card.
5. Replace the ribbon cartridge and close the printer.
6. Press the USER button on the printer or click Retry in
the PC message.
HINTS & TIPS
Check the ribbon to make sure that it is not torn. Refer to
“Repair a Broken Ribbon” or “109: Print ribbon problem”
on page 57 to repair or replace the ribbon, if needed.
Repair a Broken Ribbon
A ribbon can break if the power applied by the printhead is too high. Do the following to repair a
broken ribbon.
1. Open the printer and remove the print ribbon cartridge.
Do not remove the used ribbon from the take-up
spool. This may cause printing issues.
2. Trim the ends of the broken ribbon evenly.
Tape
3. Align the ends of the broken ribbon and apply adhesive
tape to secure them.
4. Turn the take-up spool counterclockwise until the mended portion is wound around the
spool two or three turns.
5. Reinstall the print ribbon cartridge in the printer.
6. Close the printer.
SD160/SD260 Card Printers User’s Guide
51
Messages and Conditions
When the printer cannot process the card sent, it issues a condition. The LCD panel on the front
panel shows these conditions. The XPS Card Printer Driver also displays the condition as a
message on the PC.
In a shared printer environment, messages can differ slightly from the messages and conditions
described in this section.

Messages on the Printer LCD

Messages from the XPS Card Printer Driver on the PC on page 54

Messages from Printer Manager on page 54

Other Messages on page 54
Messages on the Printer LCD
All messages are associated with a print job. The printer issues messages that focus on recovering
from problems.
52

The printer displays a message number and a short description for each message.

If more than one message was issued, the next message displays after you correct the
problem and press the USER button.

The lights on the front panel flash while messages display on the LCD panel.
No.
LCD Message
User Light
Supply Light
Card Light
100
Request not supported
Amber Flash
Off
Off
101
Job could not complete
Amber Flash
Off
Off
102
Card not in position
Amber Flash
Off
Amber Flash
103
Printer problem
Amber Flash
Off
Off
104
Critical problem
Amber Flash
Amber Flash
Amber Flash
105
Magstripe data error
Amber Flash
Off
Off
106
Magstripe data not found
Amber Flash
Off
Amber Flash
107
Magstripe read data error
Amber Flash
Off
Off
108
Magstripe read no data
Amber Flash
Off
Amber Flash
Troubleshooting
No.
LCD Message
User Light
Supply Light
Card Light
109
Print ribbon problem
Amber Flash
Off
Off
110
Print ribbon out or missing
Amber Flash
Off
Off
111
Card not picked
Amber Flash
Off
Amber Flash
112
Card hopper empty
Amber Flash
Off
Amber Flash
113
Close cover to continue
Amber Flash
Off
Amber Flash
114
Cover opened during job
Amber Flash
Off
Off
116
Magstripe not available
Amber Flash
Off
Off
117
Reader not available
Amber Flash
Off
Off
118
Print ribbon type problem
Amber Flash
Off
Off
119
Print ribbon not supported
Amber Flash
Off
Off
120
User paused the printer
Amber Flash
Off
Off
121
Print ribbon not identified
Amber Flash
Off
Off
122
Magstripe format problem
Amber Flash
Off
Off
123
Insert new card side 1 up
Amber Flash
Off
Amber Flash
124
Insert same card side 2 up
Amber Flash
Off
Amber Flash
149
Option not installed
Amber Flash
Off
Off
152
Insert new card side 2 up
Amber Flash
Off
Off
153
Insert same card side 2 up
Amber Flash
Off
Off
170
Insert new card side 1 up
Amber Flash
Off
Off
171
Insert same card side 1 up
Amber Flash
Off
Off
172
Insert cleaning card
Amber Flash
Off
Off
173
Improper Shutdown
Amber Flash
Off
Off
224
Supply region not valid
Amber Flash
Amber Flash
Off
225
Rewrite config mismatch
Amber Flash
Amber Flash
Off
SD160/SD260 Card Printers User’s Guide
53
Messages from the XPS Card Printer Driver on the PC

The Card Printer Driver displays the same messages as those on the printer LCD panel. The
messages that display on the PC provide additional information about the condition that
caused the message and contain recovery instructions. Click the appropriate button to clear
the message.

Messages display on the PC that sent the card print job.

If you cancel a job at the printer, the message is removed from the PC. Any additional
messages for the canceled job (for example, for a broken ribbon) do not display on the PC.

Messages can display in the background, behind the application sending the card. On some
operating systems, the message displays in the status bar. Click the blinking Explorer (folder)
icon in the status bar to open the message.

If more than one message was issued, the next message displays after you close the current
message.

If more than one card printer is installed on the PC, messages display one at a time. The title
bar of each message shows the printer name.

If more than one card printer is installed on the PC and each has issued errors, the printer
driver displays the messages received, even if you cleared the error at the printer.

The Card Printer Driver can issue messages that do not display on the printer LCD panel.
Refer to “Driver-Only Messages” on page 64 and “Driver SDK Messages” on page 66 for a list
of these messages.
Messages from Printer Manager
Printer Manager issues messages that display in the browser window. Follow the instructions in
the message to continue working with the printer. Refer to “Printer Manager” in your printer’s
Installation and Administrator’s Guide.
Other Messages
54

The card production application you use also may issue messages.

Other printers can cause messages if more than one model of card printer is installed.
Troubleshooting
Respond to Messages
You can respond to printer messages using the printer front panel buttons or by clicking the
appropriate response in the message displayed by the Card Printer Driver on the PC.
Printer Messages
The following messages display on the printer LCD panel and in a message on the PC that issued
the card print job when you use the Card Printer Driver.
The messages that display are determined by the printer model and the options
installed on the printer. The messages described in the following sections may not
display on all printers.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the USER button on the printer, or click OK on the PC to clear the message.
101: Job could not complete
The card took too much time to complete.
The card will be canceled.
Press the USER button on the printer, or click OK on the PC to clear the message.
102: Card not in position
The card is not positioned in the printer correctly.
1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to remove the card.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer. On the PC, click Retry, or click Cancel to cancel the card.
SD160/SD260 Card Printers User’s Guide
55
103: Printer problem
The printer had an error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Press the POWER button again to power on the printer.
Click OK on the PC to clear the message.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Request service.
The system must remain powered off.
Click OK on the PC to clear the message.
105: Magstripe data error
The printer failed to verify that the correct magnetic stripe data was written on the card.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. On the PC, click Retry, or click Cancel to cancel the card.
HINTS & TIPS

The card might have been turned the wrong way. A diagram inside the input hopper shows
the correct orientation.

The card might not have a magnetic stripe.
106: Magstripe data not found
The printer did not find magnetic stripe data on card.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. On the PC, click Retry, or click Cancel to cancel the card.
HINTS & TIPS
56

The card might not match printer settings or the data sent.

Ask the system administrator to verify that the card, the data, and the printer settings match.
Troubleshooting
107: Magstripe read data error
The printer failed to read the magnetic stripe data from the card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS

The data might use a different format than the current printer setting.

Ask the system administrator to verify that the card, data, and printer settings match.
108: Magstripe read no data
The printer did not find any magnetic stripe data on card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS

The card might have been turned the wrong way. A diagram inside the input hopper shows
the correct orientation.

The card might not have a magnetic stripe.
109: Print ribbon problem
The print ribbon is not moving properly.
1. Open the printer and remove the ribbon cartridge.
2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer to clear the message. On the PC, click Retry, or click Cancel to
cancel the card.
HINTS & TIPS

Remove any debris from the print area.

If a card is in the printer, turn the manual advance knob to move the card so that the printer
can eject it.
SD160/SD260 Card Printers User’s Guide
57
110: Print ribbon out or missing
The printer does not have usable ribbon. To complete the current card:
1. Open the printer and remove the ribbon cartridge.
2. Install a new ribbon and cleaning roller.
3. Replace the cartridge and close the printer.
Press the USER button on the printer to clear the message. On the PC, click OK, or click Cancel to
cancel the card.
HINTS & TIPS
Used ribbon has negative images of printed data. To keep the data confidential, follow your
company policy to discard used ribbon.
111: Card not picked
The printer did not pick a card. To complete the current card:
For printers with an input hopper, open the input hopper, add or reposition cards, and close the
hopper.
For printers with a single-card feed, push the card in until the printer picks it.
Press the USER button on the printer to clear the message. On the PC, click OK, or click Cancel to
cancel the card.
112: Card hopper empty
The printer did not detect cards in the input hopper.
Add cards to the input hopper.
Press the USER button on the printer to clear the message. On the PC, click OK, or click Cancel to
cancel the card.
58
Troubleshooting
113: Close cover to continue
The cover is open or the print ribbon cartridge is missing.
Confirm that the print ribbon cartridge is installed and then close the cover.
Press the USER button on the printer to clear the message. On the PC, click OK, or click Cancel to
cancel the card.
HINTS & TIPS

Make sure that the ribbon cartridge is installed properly with the cartridge handle even with
the edges of the printer.

Press down on the cover ridges to make sure that the cover latches completely on both sides.
114: Cover opened during job
The printer cover was opened while printing.
Push down on the cover to latch it.
Press the USER button on the printer to clear the message. On the PC, click Retry, or click Cancel to
cancel the card.
HINTS & TIPS

Make sure that the ribbon cartridge is installed properly with the handle even with the edges
of the printer.

Press down on the cover ridges to make sure that the cover latches completely on both sides.
116: Magstripe not available
The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option
installed.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS
To remove magnetic stripe data, you or your system administrator may need to:

Clear a check box in the card production application.

Change the font from Mag Trackx XPS Card Printer to a printable font such as Arial, Verdana,
or Calibri. Refer to “Magnetic Stripe Fonts” in the printer’s Driver Guide.
SD160/SD260 Card Printers User’s Guide
59
117: Reader not available
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings or print to a printer that is
configured to support the personalization being requested.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS
To remove the reader request, you or your system administrator may need to clear a check box in
the card production application.
118: Print ribbon type problem
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS

Purchase ribbon from your dealer or authorized reseller.

Check the Datacard website for updated firmware that supports new ribbon types.
119: Print ribbon not supported
The printer cannot use the ribbon installed. The card will be canceled.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS
60

Purchase ribbon from your dealer or authorized reseller.

Check the Datacard website for updated firmware that supports new ribbon types.

If rewritable card printing is enabled on the card printer, remove the print ribbon from the
cartridge and reinstall the cartridge.
Troubleshooting
120: User paused the printer
The printer was paused while printing.
To complete the current card press the printer’s USER button.
On the PC, click OK to clear the message and complete the current card, or click Cancel to cancel
the card.
HINTS & TIPS

If the user pressed the USER button for several seconds, the card has been canceled.

If this message occurs often, ask your system administrator to set the button sensitivity to a
lower value.
121: Print ribbon not identified
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS
Ask your dealer or authorized reseller for a replacement ribbon.
122: Magstripe format problem
The magnetic stripe data sent does not match the format set in the printer. The card will be
canceled.
Press the User button on the printer, or click OK on the PC to clear the message.
123: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
124: Insert same card side 2 up
1. Take the card from the printer.
2. Turn the card over end to end so side 2 is facing up.
3. Insert the card in the printer.
4. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
SD160/SD260 Card Printers User’s Guide
61
149: Option not installed
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the User button on the printer, or click OK on the PC to clear the message.
HINTS & TIPS
In the card format, don’t include references to hardware that cannot be accessed by the system.
For more information, refer to your ID software documentation or ask your system administrator.
152: Insert new card side 2 up
1. Turn a new card over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
153: Insert same card side 2 up
1. Take the card from the printer and turn it over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
170: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
171: Insert same card side 1 up
1. Take the card from the printer and turn it over end to end so side 1 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the card.
62
Troubleshooting
172: Insert cleaning card
1. Insert cleaning card.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel on the PC if you want to cancel the cleaning card.
173: Improper shutdown
Always use the POWER button to power off the printer.
Press and hold the USER button to set the printer to Ready.
Click OK on the PC to clear the message.
224: Supply region not valid
The printer cannot use the supply installed. The card will be canceled.
Use a supply with the correct code for your region.
225: Rewrite config mismatch
The rewritable card settings in the driver and Printer Manager do not match. The card will be
canceled.
Make sure that the following settings do not conflict:

Printing Preferences > Print Mode tab: Print using rewritable cards

Printer Manager > Print menu: RewritableCardEnable
SD160/SD260 Card Printers User’s Guide
63
Driver-Only Messages
The following messages are issued by the Card Printer Driver and display on the PC that sent the
card print job. These messages do not display on the printer LCD panel.
500: The printer is not available
The computer cannot communicate with the printer. To complete the current card:
1. Make sure that the printer is powered on and in the Ready state.
2. Make sure the printer is connected to the computer using a USB or network cable, but not
both.
When the printer is ready, click OK.
Click Cancel if you want to cancel the card
501: The printer connection was lost
The computer lost communications with the printer during printing. The card will be canceled.
1. Make sure the printer is powered on.
2. Make sure the printer connection to the computer is secure.
Click OK to clear the message.
502: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled.
Make sure the data being sent is formatted properly and matches the options and settings in the
printer.
Click OK to clear the message.
504: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled.
Make sure the data being sent is formatted properly and matches the options and settings in the
printer.
Click OK to clear the message.
64
Troubleshooting
505: USB communication issue
An important driver component is not running. The card will be canceled.
1. Restart the computer. The component should start automatically.
2. If this message is displayed after restarting, notify your printer support contact.
Click OK to clear the message.
506: A card is currently processing
The printer is busy processing an interactive job. The card will be canceled.
Wait until the current card is complete and then try again.
Click OK to clear the message.
508: The printer is shutting down
The printer is shutting down or resetting. The card will be canceled.
When printer is powered back on, try again.
Click OK to clear the message.
509: The printer is offline or suspended
The printer must be online to print.
To complete the current card press the printer’s USER button until the printer returns to the Ready
state.
Click OK to clear the message, or click Cancel to cancel the card.
SD160/SD260 Card Printers User’s Guide
65
Driver SDK Messages
The following messages are issued when you use the Card Printer Driver Software Development
Kit (SDK) to define your card printing. The messages are returned by the SDK to the application
that sent the print job. These messages do not display on the printer LCD panel or on the PC that
sent the job.
The messages returned to the SDK are determined by the printer model and the
options installed on the printer. The following messages may not apply to all printers.
511: Cannot lock or unlock the printer. Locks are not installed.
Severity: Critical
512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Severity: Critical
513: Cannot lock or unlock the printer. The printer is busy.
Severity: Notice
514: Cannot lock or unlock the printer. The cover is open.
Severity: Notice
515: Failed to lock or unlock the printer. The locks did not function.
Severity: Critical
516: Timeout expired before bar code could be read.
Severity: Notice
517: Wrong printer job ID.
Severity: Critical
66
Troubleshooting
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