SiteRemote Server

SiteRemote Server
SiteRemote Server
Quick Administration Guide
You will need detailed knowledge and experience
on how to set up and configure a Windows server,
mail server, firewall and other server components.
PROVISIO cannot assist you in setting up a Windows
Server Installation
Step 1: Installation of the Windows Server
Begin by installing Windows Server and follow the installation instructions provided
by that software. Once you have completed the installation, run Windows Updates
and install all available server software updates. The Computer name must not be
Step 2: Installation of IIS and Configuration of Windows Server Roles
Install IIS via the Roles Management. Make sure to check the boxes for the
additional role services for IIS6 Management Compatibility, HTTP Redirection,
Windows Authentication and ASP. NET (Server 2008) or ASP.NET 4.5 (Server 2012)
or ASP.NET 4.6 ( S e r v e r 2 0 1 6 ) support.
Step 3: Install the local SQL Server (Not applicable for use with an external
SQL Server)
Proceed by installing MS SQL Server including all available updates and service
packs. Run the installation file and follow the prompts. During installation, please
select “Win Only” as the authentication mode. When finished with the installation,
make sure SQL server is running properly.
Step 4: Installation of SiteRemote
Proceed by installing the SiteRemote Server software. Execute the installer and
follow the instructions on the screen. You will find detailed information about the
installation of SiteRemote including installation for use with an external SQL server
in the SiteRemote Installation and Update Instructions.
Licensing / Activation
To use the SiteRemote Server software, you must request a license file from PROVISIO
in order to activate your server. Free 30-day trial licenses are available upon request.
Step 1: Logging in to the Administration pages of SiteRemote
During the SiteRemote Server installation your “public key” file (
was generated. You must send this file to PROVISIO to receive your license file. To login
to the SiteRemote Server Administration pages on the server, log in with a Windows
local administrator user and navigate via Internet Explorer to the URL:
The SiteRemote Server Administration pages are also accessible via the Windows start
menu “-->Start-->Programs-->SiteRemote Server-->Administration“
If you are accessing the SiteRemote Administration web page from a different
computer, use the URL or IP:
Licensing / Activation
Troubleshooting tips for opening SiteRemote Administration can be found in the
installation brochure under “Solve problems when trying to access the SiteRemote
Administration web page”
Step 2: Download the Public Key
Click the “Settings” tab then click the “Download public key” link. Save the file
“” on your computer and send it to
After receiving the “” file, PROVISIO will generate a 30-day trial license
key and email it to you. Please allow one business day upon sending of the
“” file for our technical department to process your request. If you
have already purchased SiteRemote Server, send the public key along with the
order information you received when you purchased to to obtain a full license.
If you have purchased the license through a reseller, please contact your reseller.
Step 3: Upload the license file
After PROVISIO sends you the license file with the .license file extension, upload the file
via the SiteRemote Administration “Settings” page. Wait for the page to refresh then go
to the main page of SiteRemote Administration to check the status of the server.
Server Settings
SiteRemote Server settings can be configured under the “Settings” tab of the
SiteRemote Administration pages. The back-end administration interface is available in
English only. However, different languages are available for the front-end team account
Service Password (SITEREMOTE user)
This Windows user is utilized internally for the encrypted communication between the
database and the web application. At this point, you can change the password for the
Administrator Password (SITEREMOTEADMIN user)
This user is required to access the Administration. At this point, you can change the
password for the “SITEREMOTEADMIN” user.
Note: Normally there is no need to change these passwords. The users SITEREMOTE
and SITERMOTEADMIN are for internal use only. More information.
Server Address/Port
Static IP Address and port (e.g. 8086) where the server is accessible.
Application Root
URL for the SiteRemote login page. Please use a Fully Qualified Domain Name (FQDN)
SMTP Server
Your Email Server address e.g. “localhost”. If you are unsure use the real DNS name.
The SMTP server must be accessible without authentication.
Server Settings
SiteRemote Email Sender
Email address that will be displayed as the sender when SiteRemote sends emails.
Email Sender Display Name
Name that is displayed as the sender of emails from SiteRemote.
Support Email Recipient
Email address your customers will send inquiries to.
SMS License Key (optional)
SMS license keys can be purchased from SMS Gateway providers.
Currently and are supported.
Screenshot Settings
This option lets you determine whether your customers will be able to create
screenshots of the client machines. The last screen shot of a machine is displayed
on that machine’s overview page. You can also adjust the resolution and quality of
the screenshots.
Global Settings
You can make additional custom settings for alerts, software components and macro
Server Settings
Terminal Map Settings
Integrate a map engine and allow your users to define a location for each terminal.
This will be displayed along with additional status information on an overview map.
Both Virtual Earth and Google Maps are supported.
Start Page Layout
Two designs are available for the login page of SiteRemote:
- Personal Edition
Designed for customers who manage their own terminals. No additional teams and
test accounts can be created.
- Business Edition
Designed for operators to let customers set up their own team accounts.
Customized Start Page
Allows you to conveniently adjust the design of the login page. The company logo and
title can be customized.
Customized Imprint Page
Change the logo and the content of the Imprint page.
The copyright information which is visible on every page of your SiteRemote Server can
also be modified.
Team Management
By default, each new team is valid for 30 days for testing purposes without entering
a SiteRemote team account license. The team account license and traffic can be
configured through SiteRemote Administration.
Under “Teams-->Licenses-->Edit”, the existing team licenses can be edited directly.
Under “Licenses-->Generator” licenses can be created for a team member or
customer to activate on a team account (-->Administration-->Licenses).
Active Teams
SiteRemote allows you to efficiently manage anywhere from one to hundreds of team
accounts. All currently running teams are displayed under the “Active Teams” tab.
Expired licenses
Displays all teams whose license has expired and can no longer be used.
Not signed up
Team accounts must be confirmed through email by the person who set it up. A team
account will only be activated after successful email confirmation. An additional email
confirmation message can be sent by the server administrator by using the Send
Activation email link under Show-->Send Activation Email.
Team Management
All Teams
All existing teams and their current status are shown here. You can determine
immediately which team account shows an error and log into the account by clicking
on: Show --> Impersonate.
System Team
The first team account is named System Team. This team cannot be deleted. Do
not register clients with this team. The system user can access the team here:
Feature: Job templates for the entire team account system can be created and edited
under this team account.
New Team
Use the “New Team” button to create new team accounts. With the SiteRemote
business edition start page layout, this process can also be automated
without administrator interaction. In this case, customers will create their own
teams. (See
SiteRemote Personal edition only allows the creation of one team account.
License Administration
The SiteRemote Server Business edition allows you to generate team account
licenses and resell them to your customers. Team account licenses need to be
created for both SiteRemote Business and Personal.
The encrypted license code contains information about the validity of the license, the
number of machines a team account is allowed to manage etc.
Select Licenses to view and manage the licenses you issue to clients.
Lists all licenses available in the system and their parameters. Parameters such
as validity, number of machines, etc. can be edited in this interface.
Generate individual licenses for yourself or your customers.
Customer ID
Optional field you can use to identify customers by entering their customer number,
invoice number or name.
This field is also located under “Licenses”.
News Administration
SiteRemote Server allows you to share current news and information with your clients/
The “News” is displayed on the overview page immediately after users have logged on
Create New News Entries
To create a news entry, click the “Add New” button. News entries can only be displayed
in one language.
Each news entry will include the following components:
- Date
- Header
- Text (HTML code is allowed)
Strings and Languages
All languages and text shown in SiteRemote are managed under “Strings”.
Select a language and search for the string you want to edit. Use “Compare to
another language” to compare or create translations.
Information listed under Width refers to buttons that may not exceed a specific length.
Strings are arranged and categorized into groups referring to certain areas of the
For instance, \Web\pub\login.aspx contains strings used in the login dialog box.
To create a user interface in the language “Afrikaans”, for example, just enable the
desired language and then translate the most important text (strings).
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