iPad Troubleshooting BASICS

iPad Troubleshooting BASICS
iPad Troubleshooting BASICS
BEFORE​
you SUBMIT A HELPDESK TICKET, please go through these steps (as they apply). General (go through these steps first!) ●
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iTunes App Store & iCloud­­ signed in with SCHOOL Apple ID Privacy / Location Services / ​
ON General / Date & Time: Set ​
Automatically / ON ​
/ Time Zone / Chicago ★ If you cannot get the timezone to connect, go to: ○ GENERAL / RESET / RESET NETWORK SETTINGS > ○ enter Passcode > RESET … ○ after the iPad re­sets, ○ check the date/time again. VPN / ​
ON Bluetooth / ​
OFF ​
(turn on ONLY when using it) *If ANY ​
of the above settings do not work, ​
completely RESTART your iPad by holding down the ​
​
HOME button and the ​
POWER​
button at the S
​AME​
time until the screen goes black and a white apple appears. App Specific: ●
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CLOSE​
the app (clear it from your open apps) & ​
RESTART ​
the app DELETE​
the app / go to the App Store and re­download / ​
INSTALL​
the app Wireless: ●
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Try connecting to ​
CISD ​
wireless 3­4 times Connect to ​
Guest​
, then try again to connect to ​
CISD ​
Wireless Go to ​
Airplane Mode​
, then reconnect to ​
CISD ​
Wireless CLOSE out all open apps Move to a different room and try to again to connect to CISD wireless Charging: ●
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Try a different wall outlet Try 2 different power adapters and USB / Lighting cords VMware: (access to network drive) ●
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Server name: view.coppellisd.com Username (ex): abc1234 Password: ​
THIS IS YOUR NETWORK PASSWORD Choose ​
Secondary Student If none of the above steps resolve your issue, use the ​
QR CODE to access and submit a ​
Help Desk ​
ticket iPad Problems? Can’t resolve them? Submit a Helpdesk Ticket http://tinyurl.com/chsipadhelp 
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