DXM-1200/1200F FAQ

DXM-1200/1200F FAQ
NUMBER:
DATE:
DB04-005
February 4, 2004
SUBJECT:
Frequently Asked Questions
about Nikon DXM1200/1200F
Cameras
TO ALL BIOSCIENCE AND INDUSTRIAL
INSTRUMENT DEALERS
A Nikon DXM1200/1200F Frequently Asked Questions has been created based on
the most recent Japan factory information and your feedback from the field.
We have also attached a DXM1200/1200F Installation Guide to ensure proper camera
installations to the computer and provide instructions to upgrading camera & software.
We hope these documents will assist you in demos, sales and support of the Nikon
DXM1200F cameras. Thank you all for your comments, feedback, and team work in
providing technical information beneficial to everyone.
Kevin Ng
Imaging Product Specialist
Microscopy Product/Marketing Division
DB04-005_DXMFAQs.doc
NIKON DXM1200/1200F Common FAQ
Frequently Asked Questions about Nikon DXM1200/1200F Cameras
Q1:
What computer environments are incompatible to the DXM1200/1200F cameras?
Incompatible Environments include:
1. A computer running multiple processors.
2. A computer operating Intel Pentium 4 with Hyperthreading Technology enabled.
3. Computer systems operating a 64-bit PCI Bus
4. Extended PCI Bus connected to a notebook PC; laptop docking stations
5. Two or more interface boards of the DXM1200/1200F installed in the same computer.
Q2:
Why does my system “lock up” upon loading the Nikon ACT-1 Software?
This system is multi-processor system or a running the Intel Hyperthreading Technology. The
DXM1200/1200F camera driver does not support multi-processor systems (e.g. Xeon
Workstations), docking stations, and computer server systems. In the case of a PC system with the
Intel Hyper-threading Technology enabled, it creates a virtual processor to run certain tasks
simultaneously with the actual [physical] processor. The DXM1200/1200F camera driver, however, will
only operate on a Uniprocessor PC.
SOLUTION: Nikon recommends the reinstallation of the Windows Operating System.
Please visit the following links below on related topics:
Hardware Abstraction Layer (HAL) options: http://support.microsoft.com/?kbid=309283
Pentium 4 with HT: http://www.intel.com/support/processors/pentium4/pentium4_ht.htm#2
Q3:
How can I tell verify whether Intel Technology is enabled in a PC system?
In the Microsoft XP Home or Professional, there are two easy ways to determine if Hyperthreading
Technology is on without having to reboot to enter the BIOS setup.
1.
2.
Q4:
Task Manager: Hit CTRL-ALT-DELETE, click on the Performance tab.
You will see two CPU windows.
Open Device Manager, click on Processors. You will see two processors listed; or double-click
on the Computer icon and an ACPI multiprocessor PC is listed.
How can I correct my display of distorted thumbnails and camera control menu?
Use the Small Font setting when selecting the font size display. The Nikon ACT-1 does not support
“Large Font Display” enabled by Windows settings.
SOLUTION: Change the DPI Display setting of your Windows Operating System.
1. Click the right-mouse button of your Windows desktop.
2.
Choose Properties / Settings
3.
4.
Click on the Advanced button.
In the General tab, select “Normal Size – 96 DPI”
Note: Monitor display settings may also have similar settings
Q5:
What is Communication Error 110:006?
Camera is not communicating with the computer properly. This may be due to a physical connection or
the camera driver may not have been properly installed. If this system had been running the
DXM1200/1200F, the camera driver may be corrupted due to recent software or hardware installation
SOLUTION:
1. Check the camera cable connection between the DXM1200/1200F camera head
and the DXM interface board on the computer.
2. Select the My Computer on the desktop and click the right-mouse button.
3. Choose Properties.
4. In the Hardware tab, click the Device Manager button.
4. In the Device Manager window, the DXM1200/1200F is recognized as the
TMPCI Controller to the bottom of the hardware list.
5. Select the TMPCI Controller device and click on the right mouse button.
6. Select Properties.
7. In the driver tab, select Update Driver…
Q6:
Where can I get the latest version of the Nikon ACT-1 software?
The latest version of the Nikon ACT-1 software is available for download at:
1. Visit www.nikondoclibrary.com in the Downloads section.
Nikon ACT-1
Version 2.20
Version 2.51
Version 2.62
DXM1200
●
●
DXM1200F
●
●
Q7:
When I pause my live image, why does the display return to live mode when I change my display
to FULL SCREEN?
The full screen live mode uses a resolution equivalent to the quick mode; this is different from the
general live mode.
Q8:
Why can’t I zoom in or out of my LIVE IMAGE?
The LIVE IMAGE cannot be zoomed in or out while configuring a line profile or a white balance
measurement area.
Q9:
Can you please clarify the basis for Time Lapse: Total Time and Remaining Time?
The total time and remaining time are approximated values and may vary based on interval time,
exposure time, and the time it takes for the computer to save the image.
Q10:
Why can’t I rotate my TEXT annotations?
Text annotations can only be rotated if the font is a TrueType Font. TrueType Fonts are identified with
“TT” preceding the font name.
NIKON DXM1200/1200F INSTALLATION GUIDE
Instruction Guide to Install or Re-install a Nikon DXM1200/1200F camera to a computer system.
To install the Nikon DXM1200/1200F camera driver and Nikon ACT-1 software, the Nikon ACT-1 CD or zip file
available at www.nikondoclibrary.com is required.
IMPORTANT: The DXM1200/1200F camera driver and the ACT-1 Software installation are separate processes.
Installing the Nikon ACT-1 Software does not update the camera driver; updating the DXM1200/1200F camera
driver does not update the Nikon ACT-1 software. Please use the instructions below to assure that the installed
camera driver and software version are of the same version.
First-Time Nikon DXM1200/1200F Installation
Insert the DXM1200F interface board into the PCI slot closest to the computer processor on the computer
1.
motherboard.
At startup, the Windows New Hardware Wizard will prompt that a new device has been detected and will
2.
search for drivers. Select the “I will specify the driver to install.”
Select the Browse option and locate the DXM1200F Installation Files—ACT-1 CD or the folder to which the
3.
ACT-1 zip file was extracted.
Select the folder named “Driver” in the ACT-1 CD or the extracted zip file.
4.
Next, select the Windows Operating System the computer is currently running on and double-click on the
5.
folder.
Select the driver file name in respect to the operating system. Use Table 1 to identify the driver file name to
6.
search for in respect to the computer’s Microsoft Windows operating systems.
Supported Operating Systems
Nikon DXM1200/1200F Driver File Name
Windows 98/ME
Tm2pci.inf
Windows NT
Tmpcint.inf
Windows 2000
Tmpci2k.inf
Windows XP
Tmpci2k.inf
Table 1. DXM1200/1200F driver files for respective Microsoft Operating Systems.
7.
8.
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11.
Click OK. The camera driver installation will proceed.
The DXM1200/1200F driver TMPCI-Controller is complete.
Proceed with the ACT-1 software installation. Locate and run the ACT-1 software setup.exe file. The Nikon
ACT-1 software wizard will load.
Click Next and OK for all default settings.
The Nikon ACT-1 software installation is complete.
Reinstalling a Nikon DXM1200/1200F to a Computer System
Please use the procedure below for the following:
a. To update the DXM1200/1200F from a previous version of the Nikon ACT-1 software and camera driver.
b. To upgrade from a DXM1200 camera system to a DXM1200F camera system.
c. To troubleshoot the initialization error code 110:006
d. To resolve from a corrupted TMPCI Controller camera driver with an exclamation mark or question mark.
1.
2.
3.
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7.
8.
In Microsoft Window’s Control Panel, select the Add/Remove Programs icon.
Select the Nikon ACT-1 Software and click uninstall.
In Microsoft Windows’ Control Panel, select and double-click on the System icon.
Select the TMPCI Controller device located at the bottom of the hardware device list.
Click the Remove button to remove the device from the computer system.
Click OK to confirm the removal of the device.
Shut down the computer.
Proceed with instructions in First-Time DXM1200/1200F Installation.
Overwriting Current Nikon DXM1200/1200F Camera Driver
Please use the following procedure to overwrite a driver installation that has failed or if Microsoft Windows
Hardware Device Manager lists the TMPCI Controller with an exclamation mark or question mark. Otherwise,
proceed with Reinstalling a Nikon DXM1200/1200F to a Computer [Recommended].
IMPORTANT: Proceed with the directions below only with a known camera driver included for the respective
version of the Nikon ACT-1 software and Microsoft Windows Operating Systems.
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In Microsoft Windows’ Control Panel, select and double-click on the System icon.
Locate and highlight the TMPCI Controller device in the installed hardware list.
Right-mouse click on the TMPCI Controller Device.
Select Properties.
Select the Driver tab.
Click on Driver Update
The Windows Driver Update Wizard will prompt to search for device driver or to specify a location. Select
the option I will specify the location of the driver..
Disregard any recommendations of compatible hardware.
Select Have Disk.
Select the Browse option and locate the DXM1200F Installation Files—Nikon ACT-1 CD or the folder to
which the Nikon ACT-1 zip file was extracted.
Select the folder named “Driver” in the ACT-1 CD or the extracted zip file.
Next, select the Windows Operating System the computer is currently running on and double-click on the
folder.
Select the driver file name in respect to the operating system. Use Table 1 to identify the driver file name to
search for in respect to the computer’s Microsoft Windows operating systems.
Click OK. The camera driver installation will proceed.
The DXM1200/1200F driver TMPCI-Controller is complete.
Restart the computer.
Install the respective Nikon ACT-1 software version.
Locate and run the ACT-1 software setup.exe file. The Nikon ACT-1 software wizard will load.
Click Next and OK for all default settings.
The Nikon ACT-1 software installation is complete.
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