RoomWizard | System Manager Classic Manual

RoomWizard | System Manager Classic Manual
•
The Subnet Mask is determined automatically by DHCP, or you may
assign it here manually, if “Use DHCP to get these” is not selected.
Use a class “C” setting for maximum security. The class C setting is
255.255.255.0.
•
The Default Gateway is the IP address of the router or gateway that
provides internet access. (This could also be a server address.)
2 Click “RoomWizard Setup.”
automatically by DHCP, or you may assign it here manually, if “Use
DHCP to get these” is not selected.
•
Enter the address of the local DNS server. It is determined
automatically through DHCP, or you may assign it here manually, if
“Use DHCP to get these” is not selected.
•
or myname.myserver.com. This is determined automatically through
DHCP, or you may assign it here manually, if “Use DHCP to get
these” is not selected.
Secure Servers
Enabling HTTPS
1
IP Address to Each RoomWizard” on page 10.
2 Make sure the DNS server includes both the forward and reverse
DNS entries for each RoomWizard.
3 Upload a Trusted
3 Enter the default system manager password: 79201 (this
password is case sensitive). You can change the default system
manager password at any time. See “RoomWizard Settings” on page
36.
Enabling SSL on each RoomWizard
1 Enter the IP address of one RoomWizard into your web browser.
If you made an entry in your DNS, you could enter the hostname
instead.
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4 Go to Firmware > Configure SSL and enter the domain name,
company name, division name, city, state, and country.
9 Click the “Browse” button and navigate to the certificate text file
just created.
10 Click “Save on THIS Wizard.”
If an error message appears while uploading the certificate file, open
the certificate file and enter two empty paragraphs at the end of the
file. Save the file and upload it again.
11 After the certificate is uploaded, click the Device > Security tab.
12 Select “Enable HTTPS” and click “Save on THIS Wizard.”
Wait for the RoomWizard to reboot. This may take a few minutes.
After the RoomWizard has rebooted, enter the RoomWizard’s IP
address in a web browser using the prefix https://, for example
https://rw01237.mycompany.com.
NOTE
If your RoomWizard is using HTTPS and you want to switch to HTTP,
deselect “Enable HTTPS” and click “Save on THIS Wizard.” The
RoomWizard will reboot.
Customizing the RoomWizard port for HTTP and HTTPS
5 Click the “Generate CSR” button. Wait for the CSR Value to appear
in a text box.
1 Telnet to the RoomWizard using an SSH Telnet client.
6 Copy the text that appears in the CSR Value text box.
2 Go to cd data/websign/httpport.conf on the RoomWizard.
7 Acquire a certificate from a certificate authority on the internet.
3 Specify the port number on which you want RoomWizard to run.
The example below demonstrates how to obtain a certificate from
Thawte, www.thawte.com.
-- Click
the SSL certificate.
-- Fill in the form by entering the same information as you did in the
Firmware > Configure SSL page.
-- Click “Continue.”
-- Select “SSL Web Server certificate (All servers)” and move down.
-- Paste the text that you copied from the CSR value text box.
-- Click “Next.”
-- Copy the certificate text that is provided and save it as a text file
on your local drive with a .csr or .txt file extension.
4 Save the file and exit.
5 Reboot the RoomWizard.
NOTE
For https, the configuration file is httpsport.conf under websign folder.
8 Return to the Firmware > Configure SSL page.
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CUSTOMIZE GRAPHICS ON FRONT PANEL
You can upload an optional image that will appear in the title bar of all
web pages and a second image that will appear on the RoomWizard
touch screen. Go to the Device > Logo tab and follow these image
guidelines.
STEP 2:
SET UP GROUPS OF ROOMWIZARDS
Before configuring RoomWizard groups, consider the simplified
maintenance and strategic opportunities that groups provide. See
“RoomWizard Groups” on page 7.
NOTE
Every RoomWizard must be in a group, even if it is a group of one.
SET UP A GROUP
• Choose
an image resolution that provides the best quality on
each display.
• The
maximum image size is 200 x 56 pixels.
• If
the image has a transparent background, use a file format that
supports this quality, such as a .gif.
• If
you enter a hyperlink for the image, clicking on the image on the
RoomWizard web pages, will take you to company’s website.
• Reboot
the RoomWizard to view your changes.
Each RoomWizard in a group holds an identical list of the members
in its group, including itself. This permits the RoomWizards to share
information.
NOTE
All RoomWizards in a group must hold identical lists of members.
If the list on any RoomWizard in the group is not identical, other
members of the group will report the non-matching RoomWizard as
“Out of Sync.”
Before creating a group, make sure each RoomWizard you want to
add to the group is available on the network.
1 Browse to the IP address of any RoomWizard you want to include in
the group. This will become the gateway RoomWizard.
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2 Go to the Setup pages for the gateway RoomWizard.
5 Click “Add.”
6 Enter the IP address and click “Add” for each RoomWizard you want
to include in this group.
3 Click “Group” in the menu bar and go to the “Members” tab.
Each time you add an IP address, the gateway RoomWizard contacts
the newly added RoomWizard to obtain its Room Name and Room
Location. If the added RoomWizard has not yet been configured, this
information will be added after it is configured.
As you enter or change group members, the gateway RoomWizard
will report that each new member of the group is “Out of Sync.” This
happens because each newly added RoomWizard does not yet hold
an identical group list. Ignore this message at this time.
The maximum number of RoomWizards in a group is 20.
NOTE
To remove a RoomWizard from the group, select the box to the right
of the list and click “Remove.”
4 Enter the IP address of the gateway RoomWizard.
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7 Click “Synchronize Group Membership” when the list of group
members on the gateway RoomWizard is complete.
You can use your DNS to resolve the group virtual hostname to
an IP address or assign one RoomWizard to be the virtual host.
We recommend that the group’s virtual hostname be a separate
hostname, distinct from the hostnames given to the individual
RoomWizards.
Configure a group name and virtual hostname with DNS
1 Set up a virtual host name in your DNS.
Configure it to point to one of the RoomWizards in the group or to a
round robin of RoomWizards.
In the simplest case, the DNS maps the virtual hostname onto the
real hostname of a particular RoomWizard in that group. This has the
effect of nominating that RoomWizard as the gateway by which users
access the GroupView reservations page.
The gateway RoomWizard will now send the group member list to
each member of the group and verify that each member has the
same list as the gateway RoomWizard.
The DNS can also use a round-robin process that requests the
group’s virtual hostname and maps it onto different members of
the group. This distributes the load and increases system reliability.
Ideally the system manager can configure the DNS in a round robin,
but it could also be a CNAME or alias to a specific RoomWizard.
2 Go to the Setup > Group > Name page of any RoomWizard in the group.
NOTE
To view the group member list on any RoomWizard, go to the
Setup > Group > Members page of the RoomWizard.
8 Assign a Group name and Virtual Host, as described below. If your
system has multiple groups, see “Link to Other Groups” on page 30.
ASSIGN A GROUP NAME AND VIRTUAL HOSTING
To identify a group of RoomWizards, give it a “Group Name” and a
“Virtual Hostname.”
A group name is required if you set up links to other groups. See
“Link to Other Groups” on page 30.
The group’s virtual hostname is the address that users enter in the
browser to see the GroupView page instead of the homepage of any
member of the group.
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This RoomWizard will become the host RoomWizard for this group.
3 Enter the name for the group in the “Group Name” field.
4 Enter the virtual host address from the DNS in the “Virtual Host” field.
5 Click the “Test Virtual Hosting” button.
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This causes the RoomWizard to query your DNS to learn which
RoomWizard in the group is going to host the GroupView page.
1 Go to the Setup > Group > Name page of any RoomWizard in the
group. This will become the host RoomWizard.
6 Click “Save on ALL Wizards” to ensure that all RoomWizards in the
group know which access address is being used.
2 Enter a Group Name.
The gateway RoomWizard will display a confirmation page
while all other RoomWizards in the group reboot. Wait for all the
RoomWizards to reboot before you proceed to the next step.
3 Enter the IP address of the host RoomWizard in the “Virtual Host”
field and add “/GroupView” (this is password is case sensitive) to the
end of the IP address.
For example, if the host RoomWizard’s IP address is 10.10.20.20
enter http://10.10.20.20/GroupView in the “Virtual Host” field.
7 Click “Continue” to exit the confirmation page.
If you click “Continue” before the RoomWizard restarts, the gateway
RoomWizard’s web page will not be available, and you see a “Unable
to display page” error. If this occurs, wait for the RoomWizard to
reboot and try again.
Configure a group name and virtual host without DNS
If you do not assign a virtual hostname on your DNS, you must
choose one RoomWizard in the group to act as the host for the
GroupView page. The host RoomWizard must be active on the
network at all times to provide access to the group.
To configure the RoomWizard host:
The host RoomWizard will display a confirmation page while all other
RoomWizards in the group reboot. Wait for all the RoomWizards to
reboot before you proceed to the next step.
4 Click “Continue” to exit the confirmation page.
If you click “Continue” before the RoomWizard restarts, the
gateway RoomWizard’s web page will not be available, and you will
see an “Unable to display page” error. If this occurs, wait for the
RoomWizard to reboot and try again.
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LINK TO OTHER GROUPS
If you are configuring a RoomWizard system that includes more than
one group, you can link some or all of the groups together.
Linked groups appear in a drop-down menu on the GroupView
web page.
1 Go to the Setup > Group > Links to Other Groups page of any
RoomWizard in the group.
RE-SYNCING GROUP MEMBERSHIPS
Every member of a RoomWizard group must have an identical list
of group members. If there is any discrepancy, the entire group is
considered out of sync. There several causes for a group becoming
out of sync, including an unreachable or powered off RoomWizard.
Before re-syncing a RoomWizard group, make sure all RoomWizards
are powered on and reachable on the network. Then re-synchronize
the group member lists.
1 Go to the Setup > Group > Members page of any RoomWizard in
the group.
2 For each group that you want to link to, enter its Virtual Host name or
IP address.
The group of the RoomWizard you are accessing is automatically
included. Do not include it here.
You can include links to things other than RoomWizard groups.
Enter the URL you want to link to, and enter the name you would like
RoomWizard to display in this list of links.
NOTE
These links may not be able to link back to the RoomWizard group in
the same way another RoomWizard group would.
3 Click “Add.”
4 Click “Save on ALL Wizards” to ensure this setting is the same on
all RoomWizards in the group. A confirmation page will report any
problems or indicate the save was successful.
5 Click “Continue” to exit the confirmation page.
The RoomWizard will report one or more of the RoomWizards on the
list is “Out of Sync.”
2 Verify or correct the list of IP addresses in the group.
Each RoomWizard regards its own list as correct and reports others
as out of sync. The RoomWizard you accessed may hold the correct
list, or another RoomWizard in the group holds the correct list.
Verify the displayed group list is correct. If not, correct or add to the
list to make it complete.
It may be quicker to check the lists on the other RoomWizards in the
group to find a RoomWizard with the correct list. Before completing
the next step, you must be at a RoomWizard with a correct list.
3 Click “Synchronize Group Membership” to copy the correct list to all
members of the group.
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STEP 3:
BEGIN FIRMWARE UPGRADE
VERIFY FIRMWARE
Steelcase periodically releases firmware upgrades for RoomWizards.
Now is a good time to verify that your RoomWizards have the latest
firmware release. If a firmware upgrade is available, it is recommended
that you perform a firmware upgrade before continuing to configure
the RoomWizards in your system. RoomWizards can be set up to
notify the system manager automatically whenever updates become
available.
1 Go to the Setup > Firmware > Upgrade page of the RoomWizard you
wish to upgrade. You must log in as an administrator.
NOTE
Performing a firmware upgrade after RoomWizard groups
are created allows you to apply a new firmware release to all
RoomWizards in a group simultaneously.
NOTE
Before a firmware upgrade is installed, an automatic internal backup
of all room reservation and configuration information is made. This
backup is automatically restored at the end of the upgrade process,
so the RoomWizard does not lose any reservation or configuration
information.
UPGRADE FIRMWARE
Firmware upgrades are available for download from www.steelcase.
com/roomwizard. Before beginning the firmware upgrade process,
determine how you will transfer the upgrade to the RoomWizard.
2 Begin the upgrade by selecting the upgrade method you will use.
• If
downloading directly from the website, enter the URL.
• If
updating from a local FTP server, enter the Username and
Password that you need to access the server. Verify you are
downloading in binary mode.
• If
updating from a CD or local (or network) file system, enter the
location of the upgrade file when prompted.
You have three options:
• Download
the latest version of the firmware directly to the
RoomWizard. Depending on your internet connection, this could
take between two minutes and two hours.
• Download
the latest version of the firmware and save it on a local
FTP server that you control. Download the file in Binary mode, not
ASCII.
• Download
the latest version of the firmware and save it on a CD or
your local (or network) file system.
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3 Select the check boxes if you want RoomWizard to back up and
restore room reservation and configuration information.
1 Go to the Setup > Device > Synchronization page.
2 Select “Use RoomWizard’s own database.”
4 Click on “Upgrade ALL Wizards” to upgrade the firmware on all
the RoomWizards in the group. Click on “Upgrade THIS Wizard” to
upgrade only this RoomWizard.
If downloading directly from the website, click on “Accept.” After the
download is complete, click on “Perform Upgrade.”
Once the upgrade is complete, all updated RoomWizards will reboot.
STEP 4:
SET UP WITH CLASSIC MODE
RoomWizard can be configured to operate either in classic or
synchronized mode. Out of the box, RoomWizards operate in classic
mode. To operate in synchronized mode, go to www.steelcase.com/
roomwizard and download the appropriate System Manager Manual.
3 Click “Save on THIS Wizard” to apply the option to the current
RoomWizard or “Save on ALL Wizards” to apply the option to the
current group.
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STEP 5:
CONFIGURE OTHER OPTIONS
or group of RoomWizards.
ROOMWIZARD SETTINGS
Creating RoomWizard groups can dramatically reduce the time
needed to implement create or change room settings. See “Step 2:
Set Up Groups of RoomWizards” on page 23.
Device > Security enables you to change the password needed
to access the RoomWizard Setup pages. The default password is:
79201 (this password is case sensitive). You can also enable
Secure
Servers” on page 18.
Device > Email enables you to specify the SMTP and LDAP servers
used for RoomWizard email functions.
The additional options found under Setup > Device are described
RoomWizard or all RoomWizards in a group.
Device > Network > Proxy enables you to enter a proxy server that
Device > Language enables you to restore the RoomWizard to the
default factory settings. You also choose the language for the touch
screen display here.
Device > Date/Time enables you to set the date and time and
choose a 12- or 24-hour time format. (RoomWizards show only local
time). Select your time zone from the drop-down list. The time zone
is used for email delivery. RoomWizard can automatically adjust its
clock for daylight savings time and synchronize its clock with the
NTP server. When the date or time is changed, the RoomWizard
automatically reboots.
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You can enter:
•
The SMTP Server address enables RoomWizard to route emails.
Several RoomWizard options depend on the ability to send email,
including the One-Click Publishing option, reminder emails for the
host and invitees, and emails from RoomWizard for the system
manager.
•
The LDAP Server enables RoomWizard to access your corporate
phone number and email address database. Users can enter
partial email addresses that are validated and completed by the
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Steelcase.com:390). Port 389 is the default, if no port address is
designated.
LDAP support is available, choose the LDAP Search Attributes
used.
-- Enter the LDAP username required to access your LDAP server.
-- Enter the LDAP password required to access your LDAP server.
• Enter the email address of the person responsible for this
RoomWizard’s functionality. This person will receive emails
generated by the One-Click Publishing option when no host email
is available.
• Enter a Displayed Name to be used for the Room Administrator.
• Enter the Return Address to appear on emails generated by this
RoomWizard, such as meeting reminders and email generated by
the One-Click Publishing option.
• Enter the System Administrator’s email address where backup,
hardware, and configuration notifications are to be sent.
• Check
the Enable Start button to require a user to verify that he or
she has shown up for a meeting.
-- If
• Select
the Start Early function to allow users to start a scheduled
meeting early, if the room is available, by pressing the “Start Early”
button on the front panel.
Device > Front Panel enables you to restrict the hours during
which the RoomWizard LCD is backlit, to set the display brightness,
to disable Adjust, End, and Use Now buttons, to enable the Start
button, to control the appearance of text on the RoomWizard touch
screen, and to set the volume for RoomWizard sounds.
Device > Self-Test enables you to run internal diagnostic programs.
You may be asked to run these tests if you call technical support.
NOTE
You can run the tests, but the RoomWizard touch screen will be out
of service for the duration of the test.
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ROOM SETTINGS
Settings available under Setup > Room relate to the room associated
with the RoomWizard or to the room reservation options for the
RoomWizard.
When users search for a free room, they can specify the facilities
they need. This search is based on the words in the Facilities field.
To make sure this feature is helpful, enter commonly used consistent
terms and descriptions in this field. If several rooms have the same
feature, describe them the same way.
Configure the One-Click Publishing option by adding the internal web
server address for the CopyCam whiteboard(s) associated with this
meeting room. If the whiteboard is not reachable on the network,
this page displays “Unavailable.” There is no limit to the number of
whiteboards you can add to one RoomWizard.
Room > Name/Location enables you to enter the name of the
room and a one- or two-word description of the room’s location. The
Room Name appears on the RoomWizard’s touch screen and the
web page’s reservation timeline.
NOTE
If you give several RoomWizards in a group the same location, they
appear together in the GroupView web page.
Room > Facilities enables you to describe features of the room.
The information you add here appears on the RoomWizard touch
screen when users press the “Details” button. Enter the number of
people the room can accommodate and any other facilities the room
has, such as conference telephone, furniture layout, or electronic
whiteboards.
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Room > Picture enables you to add a link to a photo or other
graphic that appears on this RoomWizard’s homepage. You can
attach a photo of the interior or exterior of the room or a small map to
the room. You could also choose to add a logo or graphic relevant to
that room.
The homepage is accessed by entering a RoomWizard’s IP address
(not the group address) into a web browser, or by clicking the room
name in a timeline. If you choose to remove the picture already
inserted, you can remove it by leaving the field blank and selecting
“Save on THIS Wizard.”
Room > Availability enables you to specify the normal working
hours of your day. These hours appear both in the timeline on the
touch screen and in the web-based Reservation page. RoomWizard
permits room reservations to be made for any time during the day,
even outside the hours you specify here.
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You can also specify the default length of a reservation. This controls
the default for classic mode reservations and the time allotted to an
impromptu meeting.
• When
Room > Management enables you to customize features and
designate mandatory features.
Room > Reservation enables you to customize which fields appear
on the reservation forms that classic mode users use to reserve a
meeting room. You can choose which fields will be required on the
simple and advanced reservation forms. By default, only the Host,
Purpose and Start Time/End Time fields are selected for the simple
form and all fields are selected for the advanced form.
You can:
• Enable
users to password-protect individual reservations.
• Require
users to enter a password before reserving a room.
the One-Click Publishing option is active, choose when
captured whiteboard notes are emailed. Users can override this
default when they reserve a room using the reservation page.
• Make
all meetings confidential by default.
• Grayed-out
• Make
the advanced registration form the default.
• You
• Decide
to display only a first name on the front panel when a
meeting is in progress.
fields always appear on any reservation form.
can choose to make Host or Purpose a required field.
• If
you add a field to the simple registration form, it is automatically
added to the advanced registration form.
• Determine
if and when users receive a reminder email about their
reservation.
NOTE
Use this tab to configure if and when RoomWizard delivers meeting
reminders. (In synchronized mode, meeting reminders are generated
by the corporate calendar system.)
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Room > Usage enables you to export a subset or all of the reservation
data to the desktop of the computer you are using. You can also
choose to export the data in a format compatible with the RoomWizard
Reporting Tool. See “Exporting Graph Data” on page 93.
To set up a service menu in RoomWizard:
1 Go to Setup > Services > Management.
2 Select Enable service.
3 Enter a name for the service.
4 Click “Edit” to edit service options.
SET UP SERVICES
Services > Management enables you to provide classic mode
users with the ability to request up to three services (such as
catering, audio visual and room preparation).
If your company supports this option, classic mode users can fill in a
form to specify requests. If you set up the cost center as a required
field, the user will be prompted for it if this particular service is
requested.
You can set up services once and apply it to other RoomWizards
in the same group. If you have other RoomWizard groups, you can
copy and paste the form.
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5 Select Enable service to enable it. Deselect it to disable it.
9 Enter the service menu. This is the form users see when reserving a
room. A text-based form requesting catering services could look like this:
6 Select “Use cost center” to require users to enter a cost center
number before requesting the service.
7 Enter the email address associated with the service. This email
recipient is notified when the service is requested and whenever the
reservation changes.
8 Choose “Text-based form” or “HTML form.”
This example shows how the free-text edit box enables a user to
express their exact needs for the meeting. This also provides the
system manager with the flexibility to set up the services available
to users.
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BACKING UP DATA
Regular backups of each RoomWizard are recommended to
preserve reservation data.
Each RoomWizard stores all the reservation data for the meeting
room it is near. RoomWizards do not cache or distribute each
other’s data. They request it from each other on a real-time basis.
This keeps the RoomWizard federation mechanism simple and very
reliable.
Each room reservation is held only on the relevant RoomWizard.
To maintain reservation data, RoomWizard enables you to configure
a regular backup and to export data for analysis.
NOTE
Regular backups are highly recommended.
The backup mechanism regularly sends copies of the information to
the location you specify using FTP. A RoomWizard can be restored
to its state at the time of the last backup. Backup information
also includes all configuration data that makes that particular
RoomWizard unique.
This example shows how the HTML service menu option enables
you to create any type of HTML command. This can be used to link
to additional online menus, for example.
10 Click “Save on THIS Wizard” or “Save on ALL Wizards.”
You can export a subset or all of the reservation data from any
RoomWizard to the desktop of the computer you are using. The
exported data is compatible with the RoomWizard Reporting Tool.
You can download a copy of the “RoomWizard Reporting Tool” from
www.steelcase.com/roomwizard.
PERFORM A BACKUP
To make and restore backups, RoomWizard uses FTP to send files to
a central server that you control. To set up the backup mechanism,
you must point each RoomWizard to the FTP server and tell it the
name and password to use. That server should be sufficiently
secure and safe for your needs. It is up to you to decide how much
importance you attach to room reservation data and how secure you
want to make your backups once they have left each RoomWizard.
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