Savi™ Office WO100 Professional Wireless Headset System

Savi™ Office WO100 Professional Wireless Headset System
Savi Office WO100
Professional Wireless Headset System
™
(WO1™ Base + WH100™ Headset)
with Optional HL10™ Lifter
User Guide
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Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your
Savi Office WO100 Professional Wireless Headset System. Please refer to the separate safety instructions for important
product safety information prior to installation or use of the product.
Refer to the CD for Animated Set Up instructions.
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Plantronics Savi User Guide
Contents
1 Package Contents and Features............................ 4
1.1 Savi Base.................................................................. 4
7 Using Your Savi Office Professional Wireless
Headset System .................................................. 13
1.2 Savi Headset............................................................. 5
Powering up Headset................................................... 13
1.3 HL10 Lifter (Optional)................................................ 6
Placing, Answering and Ending Calls with
Desk Phone.................................................................. 13
2 Base Set Up............................................................ 7
Placing, Answering and Ending Calls with PC............. 14
2.1 Attaching Charge Cradle to Base............................. 7
Switching Between Desk Phone and PC Audio .......... 14
2.2 Connecting Base to Desk Phone.............................. 7
Mixing Desk Phone and PC Audio .............................. 14
2.3 Connecting Power Supply to Base........................... 7
Muting the Headset...................................................... 15
2.4 Positioning Base....................................................... 7
Subscribing a Master Headset..................................... 15
3 Headset Set Up ..................................................... 8
Conferencing In Up to Three Additional Headsets....... 15
3.1 Fitting Headset......................................................... 8
Setting Default Line to Desk Phone or PC.................... 16
3.2 Docking and Charging the Headset.......................... 8
Toggling On/Off Over-the-Air Subscription................... 16
4 Configure and Test Call ......................................... 9
Setting the Range......................................................... 16
4.1 Checking Configuration............................................ 9
Ending Subscription..................................................... 16
4.2 Making a Test Call with Desk Phone........................ 9
Placing the Headset in Sleep Mode............................. 16
5 Lifter Set Up (Optional) ........................................ 10
Subscription Button Indicator Light.............................. 16
5.1 Installing Lifter......................................................... 10
5.2 If You Do Not Hear a Dial Tone............................... 10
Desk Phone and PC Talk Buttons
Indicator Lights............................................................. 16
5.3 Additional Parts (if required)................................... 11
Talk Time....................................................................... 17
6 PC Set Up . .......................................................... 12
6.1 Installing USB Cable............................................... 12
Desk Phone and PC Talk Buttons
“Rules to Live By”......................................................... 17
6.2 Installing PerSono Suite Software.......................... 12
Headset Call Control Button Functions........................ 17
6.3 Making a Test Call with PC..................................... 12
Headset Indicator Light................................................ 17
Headset Tones.............................................................. 17
8 PerSono Suite Software....................................... 18
Audio Control................................................................ 18
Softphone Support....................................................... 20
Settings Screen – Headset and Base........................... 21
Help for Base Settings.................................................. 22
PC Panel Screen........................................................... 24
Security Screen............................................................. 24
Support Screen............................................................. 24
Upgrade Firmware........................................................ 25
Upgrade Software......................................................... 25
9 Troubleshooting and Common Questions............ 26
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1 Package Contents and Features
1.1 Savi WO1 Base
CD includes:
• PerSono® Suite Software
• Animated Setup Guide
• Complete User Guide
Base Power Supply
Telephone
Interface Cable
Base
USB Cable
Savi WO1 Base Features
Desk Phone Talk Button
PC Talk Button
Indicator Light
Indicator Light
Desk Phone
Speaking
Volume
Configuration
Switch
Desk Phone
Listening
Volume
Subscription
Button and
Indicator
Light
Power/
Charging
Indicator
Light
USB Port
Power
Jack
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Telephone Interface
Cable Jack
Handset
Lifter Jack
4
1.2 Savi WH100 Headset
Headband
Headset with Pre-Installed
Earloop and Ear Tab
Foam Ear Cushions
Charge Cradle
Extra Ear Tab
Savi WH100 Headset Features
Earloop
Indicator Light
Ear Tab
Call Control Button (also controls volume,
mute and switching functions)
Microphone
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5
1.3 HL10 Lifter (Optional)
Handset Lifter Arm
Ringer Microphone Jack
(remove cover)
Power Cord
Height Switch
Accessory Jack
HL10 Lifter
Additional HL10 Lifter Parts (If Required)
Ringer Microphone
Extender
Arm
For Nortel i2004
phones only
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2 Base Set Up
2.1 Attaching Charge Cradle to Base
2.3 Connecting Power Supply to Base
1 Connect the headset charge cradle to the base. Push
1 Connect the base power supply into the power jack on
firmly on the cradle until the cradle snaps in to place.
the base.
2 Connect the power supply to outlet. The power indicator
light will be solid green.
2.2 Connecting Base to Desk Phone
1 Connect the telephone interface cable to the telephone
interface cable jack on the base.
2 Disconnect the handset coil cord from the desk phone.
2.4 Positioning Base
3 Connect the telephone interface cable to the now open
The minimum recommended separation between your desk
phone and the base is 6 inches.
handset port on the desk phone.
4 Connect the handset coil cord to the telephone interface
cable junction box.
5 Place the handset back on the telephone cradle.
The minimum recommended separation between the base and
computer is 12 inches. Incorrect position can cause noise and
interference problems.
Note If your phone has a built-in headset port, you should only
use the headset port if you will not be using the HL10 lifter. In this
configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or
end calls.
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3 Headset Set Up
3.1 Fitting Headset
5The ear tab has been designed to maximize stability of
The headset comes with a pre-installed earloop and ear tab. An
optional headband is also provided.
the headset. It can be rotated on the headset to optimize
its fit and comfort in the ear. If desired, the ear tab can
be removed by pulling tab from the headset.
1To install the headband, gently unsnap the pre-installed
earloop from the headset.
2 Snap the headband into the headset. The headband can
be adjusted to fit.
3 For either wearing option rotate the headset until the
microphone is pointed toward your mouth.
4The headset can be converted for wearing on the left or
right ear with both earloop and headband.
3.2 Docking and Charging the Headset
Ear Tab
Earloop
1 Gently push the headset into the charge cradle.
The charging indicator light on the base will flash green to
indicate that the headset battery is charging.
Headset
Snap
2 Charge for at least 20 minutes prior to the first use.
Headband
A full charge takes 3 hours.
Charging time
20 min . ....................
Minimum charge
before first use
3 hours ....................
Full charge
Charging
Indicator Light
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4 Configure and Test Call
4.1 Checking Configuration
7 If the dial tone still does not sound clear, adjust the
Configuration Switch until the dial tone sounds the best.
1 If your desk phone has a volume control set it to midrange.
2 On the base, ensure the Configuration Switch is set to
“A” and the Desk Phone Speaking Volume and Desk
Phone Listening Volume are both set to 3.
Note Multiple settings might work with your phone; however,
only one is the optimal position.
8 Press the call control button on the headset to complete
configuration.
9 Replace the handset into the desk phone cradle.
4.2 Making a Test Call with Desk Phone
1 If your desk phone has a volume control, ensure it is set
it to mid-range.
2.With your headset on, press the call control button on
the headset.
3 Remove the handset from desk phone cradle.
Desk Phone
Speaking Volume
Configuration
Switch
Desk Phone
Listening Volume
NOTE For most phones, these factory default settings will sound
the best.
3 With your headset on, press the call control button on
the headset.
4 Remove the handset from desk phone cradle.
5 Listen for a dial tone. If the dial tone sounds clear, press
the call control button on headset and continue with
Step 6. Making a Test Call with Desk Phone.
6 If the dial tone is too loud or too soft, adjust the headset
volume by pushing the call control button up to increase
the volume or down to decrease the volume.
4 Dial the number using your desk phone.
5 If the listening volume is too loud or too soft, adjust
the listening volume on the headset by pushing the call
control button up to increase the volume and pushing
down to decrease the volume.
6 If the listening volume is still too loud or too soft adjust
the Desk Phone Listening Volume on the base. A setting
that is too high can produce an uncomfortable echo for
you.
7 If the speaking volume is too loud or too soft for your
listener, adjust the Desk Phone Speaking Volume on the
base to the best setting for your listener. A setting that
is too high can produce an uncomfortable echo for you
and a distorted sound for you listener.
8 Press the call control button on the headset to end the
test call.
9 Replace the handset into the desk phone cradle.
For your safety, do not use headset at high volumes for extended
periods of time. Doing so can cause hearing loss. Always listen at
moderate levels. For more information on headsets and hearing
visit: www.plantronics.com/healthandsafety.
NOTE Do not press the call control button in when adjusting the
volume otherwise the call can be ended accidentally.
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5 Lifter Set Up (Optional)
5.1 Installing Lifter
7 Gently place the lifter on the desk phone in the predetermined position.
8 Press firmly to adhere.
Handset Lifter
Power Cord
1 Firmly press the handset lifter power cord into the
handset lifter jack.
2 While wearing your headset, slide the handset lifter arm
under the handset until the lifter base touches the side
of the phone.
3 Slide the lifter up to where it nearly touches the handset
5.2 If You Do Not Hear a Dial Tone
1 If you do not hear a dial tone, raise the lifter height
switch to the next highest position.
earpiece.
2 Repeat steps 2 through 5 in Section 5.1 as necessary
4 Press the call control button on your headset to activate
the lifter.
until you hear a dial tone.
3 When you hear a dial tone, secure the lifter as described
5 If you hear a dial tone the lifter is set correctly and needs
in steps 6 though 8.
no adjustment.
6 Remove the protective strips from the 3 mounting tapes
on the underside of the lifter.
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5.3 Additional Parts (If Required)
Ringer Microphone
Extender Arm
2
1
3
1
Stabilizers
2
2
Use ringer microphone only when the telephone speaker is not
located directly under the handset.
1 Remove cover from ringer microphone jack on back of
lifter.
2 Connect ringer microphone plug.
Use extender arm when the handset lifter needs additional
stability lifting and returning handset to cradle.
3 Place ringer microphone over phone speaker. Remove
adhesive tape and attach.
1 Slide extender arm onto lifter.
2 Stabilizers can be shifted left and right. Position
stabilizers on outsides of handset to gently grip the phone.
For Nortel i2004 Phones Only
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6 PC Set Up
6.1 Installing USB Cable
6.3 Making a Test Call with PC
1 Ensure the PerSono Suite software is running on your
PC. You will see a headset icon in the lower right portion of
the PC tray bar when PerSono Suite software is running.
2 With your headset on, press the PC talk button on
the base.
3 Dial the number using your softphone application.
4 Adjust listening and speaking volume over the PC as
follows:
®
For Windows XP Systems-
1 Connect the USB cable to the USB port on the back of
the base.
2 Connect the other end of the USB cable to the USB port
of the PC.
6.2 Installing PerSono Suite Software
1 In the animated setup guide located on the CD, select
Step 6.2 Installing PerSono Suite Software.
2 Click on the graphic of the CD labeled “PerSono Suite
Software”.
3 Follow installation instructions shown on screen.
Go to the “Voice” tab of the “Sounds and Audio Devices”
option in your PC control Panel.
• “Voice playback” volume is your receive volume
• “Voice recording” volume is your transmit volume
®
For Windows Vista SystemsGo to the “Playback” tab for listening volume or
“Recording” tab for speaking volume of the “Sound” option
in your PC control panel.
• “Speakers Level” volume is your receive volume • “Microphone Level” volume is your transmit volume
5 You can also fine tune the listening volume on the
headset by pushing the call control button up to
increase the volume and pushing down to decrease the
volume.
6 To end the test call, press the call control button on
the headset.
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7 Using Your Savi Office Professional Wireless
Headset System
Important It is highly recommended that you install the
PerSono Suite software. Though your Savi Office system
will operate without the software it will limit the system’s full
capabilities.
Call Control Button
Powering Up Headset
If the headset battery is charged the headset is automatically on.
The headset does not have an on/off button.
Indicator Light
Placing, Answering, and Ending Calls with Desk Phone
Phones with Handset Lifter or Electronic
Hookswitch
Phones without Handset Lifter or Electronic
Hookswitch
To place a call
1. Short press call control button on headset*
or short press base desk phone talk button
2. Dial number
1. Short press call control button on headset*
or short press base desk phone talk button
2. Remove handset from cradle**
3. Dial number
To answer a call
1. Short press call control button on headset
or short press base desk phone talk button
1. Short press call control button on headset or
short press base desk phone talk button
2. Remove handset from cradle**
To end a call
1. Short press call control button on headset
or short press base desk phone talk button
1. Short press call control button on headset or
short press base desk phone talk button
2. Return handset to cradle**
* Assumes your default line is set to desk phone.
** To place, answer, and end calls with desk phones that have a headset button and without a handset lifter, you will need to
press the headset button on the desk phone instead of removing the handset from the cradle.
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Placing, Answering, and Ending Calls with PC
With PerSono Suite Software*
Without PerSono Suite Software
To place a call
1. Dial number from the supported
softphone application***
1. Short press call control button on headset** or
short press base PC talk button
2. Dial number from softphone application
To answer a call
1. Short press call control button on headset or
short press base PC talk button
1. Short press call control button on headset** or
short press base PC talk button
2. Answer call using softphone application
To end a call
1. Short press call control button on headset or
short press base PC talk button
1. Short press call control button on headset** or
short press base PC talk button
2. Hang up call using softphone application
*Assumes use of supported softphone
**Assumes your default line is set to PC
*** Automatically bringing up the PC radio link is not supported when placing an outbound call in Microsoft Office Communicator.
Switching Between Desk Phone and
PC Audio
You can switch back and forth between desk phone and PC
audio the following ways:
Headset
Base
PerSono Suite
Software*
Press the volume
up button (at least
1½ seconds)
until the base talk
button indicator
light of the desired
device becomes
solid green.
Short press (less than
one second) the base
talk button of the
device that you want
to switch to.
Click the active (green)
PC or desk phone
icon to put it on-hold.
Click the other red
icon (on-hold) to make
it active.
Mixing Desk Phone and PC Audio
You can mix desk phone and PC audio the following ways:
Base
PerSono Suite
Software*
Simultaneously hold the desk
phone and PC talk buttons
down (at least 1½ seconds)
until both indicator lights
become solid green.
Click any red (on-hold) icon to
make it active. When all three
icons (headset/desk phone/PC)
are green and all arrows are
green, the audio of the devices
are mixed.
* Desk phone and PC audio links have to be brought up by the
headset or base. You cannot initiate an audio link via the Audio
Control Screen in the PerSono Suite software.
* Desk phone and PC audio links have to be brought up by the
headset or base. You cannot initiate an audio link via the Audio
Control Screen in the PerSono Suite software.
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Muting the Headset
You can mute/unmute the headset the following ways:
Headset
Base
PerSono Suite
Software*
Press the volume
down button (at least
1½ seconds) until
the base talk button
indicator light for the
active call becomes
solid red.
Short press (less than
one second) of a red
desk phone or PC talk
button on the base will
unmute the headset.
You cannot mute the
headset using the
desk phone or PC talk
buttons.
Click the green
headset icon.
The headset
icon will turn red
indicating the
headset transmit
is muted. Clicking
the headset icon
again will unmute
the headset.
* Desk phone and PC audio links have to be brought up by the
headset or base. You cannot initiate an audio link via the Audio
Control Screen in the PerSono Suite software.
Subscribing a Master Headset
The headset and base are subscribed to each other at the factory.
In the event that you need to subscribe a new master headset
to the base you can do so one of two ways. You can subscribe
a master headset to the base with the headset docked (secure
subscription) or undocked (over-the-air subscription). In either
case, the system must be idle (not on a call).
Headset Docked
Headset Undocked
Double press the subscription
button on the base. The
subscription light will flash red
and green.
Double press the subscription
button on the base. The
subscription light will flash red
and green. Press the volume
up button on the headset for
three seconds until the headset
indicator light turns solid green.
When the subscription light
becomes solid green, the
headset and based are
subscribed to one another.
When the subscription light on
the base becomes solid green,
the headset and base are
subscribed to one another.
Note If the subscription process times out after two minutes or
if the subscription process fails, the subscription light will become
solid red for four seconds and then return to its previous state. If
this occurs, try to re-subscribe the headset again.
Conferencing In Up to Three Additional
Headsets
While on a call you can subscribe up to three additional headsets
to your base for conferencing. As you add headsets to the base
an additional headset icon will appear in the PerSono Suite
software screen with a number from 1 to 3 indicating the number
of additional headset subscribed to the base.
Guests may conference in as described below:
1 While you are on a call:
a) Place the guest’s headset into primary user’s charge
cradle.
OR
b) Place the guest’s headset into over-the-air
subscription mode by pushing the headset volume
up button for three seconds until the indicator light
becomes solid green.
2 Short press (less than one second) the subscription
button on the base.
The subscription light will flash yellow and green.
3 The subscription light will then turn solid yellow and you
will hear a tone in the master headset indicating a guest
wishes to join the call.
4 If you press the call control button on the master
headset within five seconds, the guest is joined to the
call.
If you do not press the call control button within five seconds,
the request to join the call is rejected and the guest will hear an
error tone in their headset.
5 Guests may leave the conference call by pressing their
call control button.
When they do you will hear a single tone in the master headset
as each guest leaves the call.
To see how many headsets are subscribed to the base, refer to
the lower left corner of the PerSono Suite software screen. The
first headset is the master headset and the number inside the next
headset is the number of guest headsets subscribed to the base.
The examples below show 1, then 2, then 3, guest headsets
subscribed to the base in addition to the master headset.
1
2
3
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Setting Default Line to Desk Phone or PC
Placing the Headset in Sleep Mode
The Savi Office system ships with the desk phone as the default
outbound line. This means any call initiated from the headset
with the call control button will open desk phone audio. You can
change your default outbound line from the base talk buttons.
If you won’t be using the headset for a long duration and the
headset will not be in the charge cradle, you can put the headset
in sleep mode by pressing the call control button for three
seconds while in an idle state. To exit sleep mode, press the
headset call control button again for three seconds.
While the system is in idle mode, press and hold the PC talk
button or the desk phone talk button for three seconds to
select that device as your default outbound line. The talk button
indicator light will flash green for four seconds confirming the new
setting.
PC Talk Button
Desk Phone
Talk Button
Indicator Light
Indicator Light
Toggling On/Off Over-the-Air Subscription
The Savi Office system ships with the over-the-air subscription
enabled. You can toggle on or off over-the-air subscription using
the subscription button on the base. With the master headset
undocked and the system idle, press the subscription button for
three seconds. The subscription button will flash green for four
seconds if over-the-air subscription is on and red for four seconds
if off.
Setting the Range
With the master headset docked and the system idle, press the
subscription button for three seconds. Both the desk phone and
the PC talk buttons will flash green for high range. If you press
the subscription button again for three seconds, the talk buttons
will flash yellow for medium range. If you press the subscription
button again for three seconds, the talk buttons will flash red for
low range.
Ending Subscription
Subscription Button Indicator Light
Master headset subscribed to base
Solid green
Base in master subscribing mode
Flashes red and green
Base conferencing in additional guest
headset(s)
Flashes yellow and
green
Active conference call with guest
headsets subscribed to base
Solid yellow
Desk Phone and PC Talk Buttons
Indicator Lights
No active audio link
Off
Incoming call
Flashes green
Active audio link
Solid green
Master headset muted
Solid red
Call on-hold
Flashes red
Seeking Audio Link*
Solid yellow
*When bringing up a link from the base, the talk button will be
solid yellow until a link is established. This could take up to several
seconds especially for wideband audio and/or when in moderate
to high density environments. If you press the talk button when
the indicator light is yellow, it will terminate the search for an audio
link.
If the base is in subscription mode (secure or over-the-air), and
you want to end the base from searching for a headset, press the
subscription button again. The subscription light will turn solid red
for four seconds and then go to it’s previous state.
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Talk Time
Headset Indicator Light
The Savi WO100 Office system will provide up to 9 hours of talk
time. Talk time will be reduced when operating in wideband mode
and/or if the headset is used consistently at a far distance from
the base.
Desk Phone and PC Talk Buttons
“Rules to Live By”
Headset Status
Headset Indicator Light
Headset charging
Off
Headset fully charged
Off
Headset in-use
Flashes green
Subscribing
Solid green
Button (Indicator Light) State
If Button Is Pressed
Off
Solid green
Flashing green
Solid green
Toggling On/Off Headset In-Use Indicator Light
Solid green
Off
Solid red
Solid green
If you are not on a call, you can toggle the headset in-use
indicator light on and off by pressing the headset volume down
button for three seconds.
Flashing red
Solid green
Headset Tones
Out of Range Warning
note If in any state, you hold down both the PC and desk
phone talk buttons for 1½ seconds both indicator lights will turn
solid green and the audio from both devices will be mixed.
If you are on a call and go out of the operating range, you will
hear three low tones. You will hear a single mid tone when you are
back in range.
Headset Call Control Button Functions
If you stay out of range, active calls will be suspended. Calls will
be re-established upon walking back into range. If you remain out
of range for more than 5 minutes the system will drop the call.
Type of Press
Function
Short press
Places, answers, or ends calls
If you are not on a call and go out of the operating range and
press the call control button, you will hear a single tone for the
button press and three low tones for the failure to make a link.
Short press volume up
Increases volume
Low Battery Warning
Short press volume down
Decreases volume
While in a link, long press
volume up (at least 1½
seconds)
Switches between desk phone
and PC audio
While in a link, long press
volume down (at least 1½
seconds)
Mutes or unmutes headset
While not in a link, long
press volume up (at least 1½
seconds)
Places headset in subscription
mode
If you are on a call, you will hear a repeating single low tone every
15 seconds indicating the battery is low. You should recharge the
headset immediately.
If you are not on a call and press the call control button, you will
hear three lows tones indicating the battery is low. You should
recharge the headset immediately.
Mute Warning
When mute is activated, you will hear three high tones. These
tones will repeat every 15 seconds while mute is active.
When unmuted you will hear three low tones.
While not in a link, long press Enables and disables headset
volume down (at least 1½
in-use indicator light
seconds)
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8 PerSono Suite Software
It is highly recommended that you install the PerSono Suite
software. Though your Savi Office system will operate without
the software running it will limit the system’s capabilities.
PerSono Suite software allows you to do the following with your
Savi Office system:
• Answer/end calls from the PC remotely with the headset
(requires use of supported softphone)
• Mute/mix audio paths between the headset/desk phone/PC via
a clickable interactive Audio Control Screen.
• Customize your headset and base settings to your personal
preferences
• Automatically manage your PC multimedia so you never miss a call
• Quickly access links to product support and software/firmware
upgrade information
Examples
All devices idle
Active desk phone call, PC idle
Audio Control
When the PerSono Suite software is launched and running the
headset icon will appear in the PC tray bar. To bring up the
PerSono Suite Software, double-click the headset icon. On the
left of the screen you will see a menu selection with Audio Control
highlighted. In the center is the clickable interactive screen where
you can mute/mix the audio paths between the headset/desk
phone/PC.
Audio links cannot be initiated or ended via the clickable
interactive Call Audio Control Screen. This can only be
done by using the headset call control button or the base
talk buttons.
Icons and Arrows
Icons
Active PC call, desk phone on hold
All devices mixed
• Gray = device idle
• Green = device active
• Solid red headset = headset transmit muted
• Blinking red PC = PC on hold (all audio paths to and from PC
are muted)
• Blinking red desk phone = desk phone on hold (all audio paths
to and from Desk phone are muted)
Arrows
• Gray = audio path idle
• Green = audio path active
• Red = audio path muted
Interactive Rules
The headset, PC and desk phone icons are all clickable.
All devices mixed, headset muted
• When you click a green headset icon it will turn red and the
headset transmit will be muted. Clicking the red headset icon
will turn it back to green and unmute the headset.
• When you click a green PC or desk phone icon it will turn red
and start to blink, indicating the device has been put on-hold.
Clicking a blinking red PC or desk phone icon will turn it back
to green, indicating the device is active again.
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3 Launch your media player on your PC and start playing
When you are listening to multimedia through a supported media
player on your PC, and there are no calls that are active or onhold, a music note will replace the PC icon.
multimedia.
Active multimedia, desk phone idle
4 Click on the red desk phone icon to bring the desk
phone off hold and your multimedia will now be mixed
with your desk phone audio.
If PerSono Suite software is configured to manage your
multimedia automatically when a call comes in, the music note will
disappear and then be brought back up once all your calls have
ended.
In order to mix multimedia from your PC with an active desk
phone call you must follow these steps:
Battery Life
At the lower left corner of the screen (and for all software
screens), you will see one of the following icons indicating the
approximate charge left in the headset battery.
1 Start with your active desk phone call.
2 Bring up the PC audio link and put your active desk
100%
75%
50%
25%
Less than 5 Mins
phone call on hold by pressing the PC talk button on the
base.
Subscribed Master Headset
PC Talk Button
The single headset icon next to the battery icon shows the primary
headset currently subscribed to the base. Additional headsets
can be added for call conferencing. Please refer to Conferencing
In Up to Three Additional Headsets on page 15 for more
information.
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Softphone Support
For a list softphones supported by PerSono Suite refer to www.
plantronics.com/SoftphoneCompatibility PerSono Suite
software supports all the softphones on the list with no additional
steps by the user except Skype™.
To allow Skype to be a supported softphone in PerSono Suite
please follow these steps:
1 Ensure PerSono Suite software is running on your PC.
You will see a headset icon in the lower right portion of
the PC tray bar when PerSono Suite software is running.
4 To confirm that PerSono Suite is now supporting Skype,
2 If Skype is running on your PC, Skype will notify you of
the event that “PerSonoSuite.exe wants to use Skype”.
Go to the “new event” tab located in the upper right of
the Skype window and click on the red flag. You then
will need to click on the “PerSonoSuite.exe” link to be
taken to the “Manage API Access Control” screen.
go to the “PC Panel” tab in PerSono Suite and ensure
that Skype is listed under “Softphones”.
PerSono Suite.exe
3 The “Manage API Access Control” screen will pop
up stating that “Another program is trying to access
Skype”. The name of the program will appear as
“PerSonoSuite.exe” with the publisher “Plantronics,
Inc.” You must select “Allow this program to use Skype”
and click OK.
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Settings Screen – Headset and Base
The Settings Screen allows you to customize the base and headset to your preference. The Savi Office System is shipped with the default
settings and can be changed as described in the Settings column below.
NOTE Some parameters may appear as grayed out. PerSono Suite automatically grays out parameters that do not apply to a particular
Plantronics device.
Settings – Headset
Feature
Settings
Default
Mute Tone
Standard/low/off
Standard
Ring tone – desk phone
Sound 1/sound 2/sound 3
Sound 1
Ring tone volume – desk phone
Standard/low/off
Standard
Ring tone – PC
Sound 1/sound 2/sound 3
Sound 2
Ring tone volume – PC
Standard/low/off
Standard
System tones
Standard/low/off
Standard
Second Inbound Call
Ring continuously/ring once/ignore
Ring continuously
Feature
Settings
Default
Auto answer
On/off
Off
Default Line
Desk phone/PC
Desk phone
Over-the-Air subscription
On/off
On
Range
High/med/low
High
Anti-startle
On/off
Off
Audio limiting
On/off
Off
G616
On/off
Off
Audio bandwidth – desk phone
Wideband/narrowband
Narrowband
Audio bandwidth – PC
Wideband/narrowband
Narrowband
Tone Control – desk phone
7 settings of bass/treble mix
Middle setting
Tone Control – PC
7 settings of bass/treble mix
Middle setting
Settings – Base
General
Audio
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Help for Base Settings
Default
Settings
Auto Answer
Off
Auto answer saves the user a button press to establish the radio link between headset and base unit.
When auto answer is set to OFF you must press the headset call control button or base PC/desk phone
talk button to answer an incoming call.*
When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the
charge cradle.*
Default Line
Default line sets user preference for outbound desk phone or PC, when headset call control button is
pressed.
Desk
Phone
When default line is set to desk phone and you press the headset call control button to initiate a call, the
desk phone will be taken off-hook. You then need to dial the phone number from the desk phone.*
When default line is set to PC and you press the headset call control button an audio link will be brought
up between your PC and headset. You then can place an outbound call via your soft phone application
or listen to streaming audio via a media player.
Over-the-Air
Subscription
Over-the-air subscription allows a headset to be subscribed to the base without physically docking the
headset. Required when conferencing various models of Plantronics Savi headsets.
On
When over-the-air subscription is set to ON you can subscribe a headset to your base without physically
docking the headset into the charge cradle.
When over-the-air subscription is set to OFF you can only subscribe a headset to the base by physically
docking the headset into the charge cradle.
For information on how to subscribe a master headset to the base see Subscribing a Master Headset
on page 15.
For information on how to temporarily subscribe guest headsets to the base for a conference call, see
Conferencing in Up to Three Additional Headsets on page 15.
Range**
Range can be minimized to help with desk phone/PC buzzing, improve user density, or restrict range
of users.
High
When Range is set to HIGH a user will have up to 350 feet of range.
When Range is set to MEDIUM a user will have up to 150 feet of range.
When Range is set to LOW a user will have up to 50 feet of range.
Audio
The system will support both narrowband and wideband audio from the desk phone and PC.
Bandwidth**
Wideband audio delivers heightened speech clarity and life-like fidelity. However, wideband audio
consumes more battery power and has more stringent access criteria which reduces the number of
systems that can be deployed in a small area.
Narrowband
Desk Phone
and PC
Your desk phone must support wideband audio to experience the benefit of selecting “wideband” for that
device. All PCs support wideband audio.
When switching between narrowband and wideband audio, you must re-establish the audio link for the
changes to take effect
*Assumes use of lifter or EHS cable with desk phone and/or use of a softphone that is supported by PerSono Suite software.
** When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds
especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is
yellow, it will terminate the search for an audio link.
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Help for Base Settings
Default
Settings
Anti-Startle
Anti-startle provides advanced hearing protection against sudden loud noise. When Anti-Startle is set
to ON, the system identifies and eliminates sudden loud sounds and instantly reduces them to a level
similar to background noise. When Anti-Startle is set to OFF, receive audio is passed thru unfiltered.
However, the headset caps sound levels at 118 dBA to protect your hearing.
Off
Audio limiting
Audio Limiting provides advanced hearing protection for daily noise exposure. When Audio-Limiting
is turned ON, the system monitors noise to ensure action levels do not exceed 80 dBA or 85 dBA
(whichever is selected) specified by current and imminent EU legislation. When Audio-Limiting is set to
OFF, receive audio is passed thru unfiltered. However, the headset caps sound levels at 118 dBA to
protect your hearing.
Off
G616
G616 Acoustic Limiting provides additional hearing protection against acoustic shock. When G616
Acoustic Limiting is set to ON, the system limits audio level to your ear to provide additional acoustic
shock protection. Sound levels are limited to be less than the Acoustic Shock Protective Device Limit
as recommended in the G616:2006 guideline issued by the Australian Communications Industry Forum
(ACIF). When G616 Acoustic Limiting is set to OFF, audio level to your ear is passed through unfiltered.
However, the headset caps sound levels at 118 dBA to protect your hearing.
Off
Tone Control
The system allows you to customize the desk phone and PC tones independently to optimize your
listening experience with just the right amount of treble and bass from each device.
Middle
Setting
Desk Phone
and PC
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PC Panel Screen
• Choose whether you want PerSono Suite software to launch
when you login to Windows.
• See a list of supported softphones running on your PC.
• See which Plantronics device is attached to your PC and
working with PerSono Suite software.
• Customize how you want the PerSono Suite software to
manage your multimedia when a call begins/ends.
Security Screen
PerSono Suite software allows the base settings to be locked
so another user cannot change the settings. This requires the
creation of a password for the system. To create a password so
you can lock/unlock base settings complete the following:
1 From the security screen, create and confirm your new
password. Press OK.
A new security screen will appear.
2 Reenter your password.
IMPORTANT If you forget your password you need to call your
local Plantronics Technical Support for a skeleton password.
1 From the security screen, enter the skeleton password.
Press OK.
The security screen will expand.
2 Reenter the skeleton password, enter your new
password, and reenter your new password.
3 Press Confirm to reset your password.
NOTE You will not be able to access the base settings page
using the skeleton password. You must first reset your password
and then enter your new password to access the base settings
page.
Support Screen
The support screen provides on-line access to this printable user
guide, frequently asked questions, how to contact Plantronics,
and software upgrade information. The current version of software
and firmware currently running on your system is also shown here.
3 Press OK.
This will bring up the base settings page.
4 Select your settings from the menu and lock/unlock
each feature as desired.
5 Press Confirm to save the settings.
Once you have created your password, you can change your
password as follows:
1 From the security screen, click the arrow to the right of
“Reset Password”.
The security screen will expand.
2 Enter your current password, enter your new password,
and reenter your new password.
3 Press Confirm to reset your password.
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Upgrade Firmware
16After the installation has been completed, you will
Firmware is internal software that runs within a headset system.
Occasionally, new firmware is made available to improve product
performance and/or add functionality. To upgrade the system
firmware, complete the following:
1Ensure your Savi Office base is connected directly to
your PC. (Not to your docking station or a USB hub.)
2 Follow the link in the firmware release announcement to
locate the two upgraded firmware files.
3 Download the two firmware files (*.hex and *.fwu) to
your local PC.
4 Go to the “Support” screen and click on the blue arrow
receive an “Upgrade Succeeded” message or an
“Upgrade Failed” message. For either message, follow
the instructions to unplug both the power and USB
cables and reattach them. Then click “OK”.*
*If the upgrade failed, try the upgrade process one more time. If it
fails again, please contact technical support.
NOTE While the installation is in process the GUI will be disabled
until the firmware upgrade is complete.
Upgrade Software
Occasionally, new software is made available to improve product
performance and/or add functionality. To upgrade the software:
1 Follow the link in the software release announcement to
next to Firmware – Base.
5 Locate the firmware *.hex file you saved on your PC
get the updated installer package.
2 Download the software installer package to your local
and click “Open”.
6 You will see the firmware version populate the
PC.
3 Run the installer package to install the latest version of
Firmware – Base field.
7 Click “Install” to start the *.hex firmware upgrade.*
8 Another screen will appear asking you not to remove
the software.
The upgrade will take effect immediately.
your device during the upgrade process. Click “Yes” to
continue the upgrade.
9 After the installation has been completed, you will
receive an “Upgrade Succeeded” message or an
“Upgrade Failed” message. For either message, follow
the instructions to unplug both the power and USB
cables and reattach them. Then click “OK”.*
10This will return you to the “Audio Control” screen.
11To complete the firmware upgrade, go back to the
“Support” screen and click on the blue arrow next to
Firmware – Base.
12Locate the firmware *.fwu file you saved on your PC
and click “Open”.
13You will see the firmware version populate the
Firmware – Base field.
14Click “Install” to start the *.fwu firmware upgrade.
15Another screen will appear asking you not to remove
your device during the upgrade process. Click “Yes” to
continue the upgrade.
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9 Troubleshooting and Common Questions
I can’t hear a dial tone at the
headset.
Make sure your headset is charged.
Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15.
Press the call control button on your headset.
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher
setting if necessary.
Adjust the configuration switch on the base until a dial tone is heard.
Fine tune the listening volume with the call control button.
If the volume is still too low, adjust the desk phone listening volume on the base.
I hear static.
Make sure there is at least 12 inches between your base and your computer, and 6 inches
between your base and your telephone. If adjusting the distance doesn’t help, your headset is
going out of range, move closer to the base.
The sound is distorted when
Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For
using my Savi Office system with most telephones, the correct setting is position 3.
my desk phone.
If your desk phone has a volume control, lower until the distortion disappears.
If the distortion is still present, adjust the headset volume control to lower the headset speaker
volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.
Make sure there is 12 inches between your base and your computer, and 6 inches between your
base and your telephone.
I hear echo in the headset when
using my desk phone.
Adjust the Configuration Switch. The most commonly used position is “A”, which is the default
position.
Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is
position 3.
If the audio level is too low in this position, adjust the headset volume control to increase the
headset speaker volume.
Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is
position 3.
If your speaking volume is too low for your listener in this position, adjust the position of the
headset to make sure the microphone is as close as possible to your mouth.
People I talk to can hear a buzz
in the background.
Move the base further away from your phone.
Talk time performance is
significantly degraded even
after a full recharge.
Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact
us at www.plantronics.com/support.
The handset lifter is installed
but does not lift the handset.
Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
Base power supply is plugged into a power strip. Plug the power supply into the wall directly.
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I can no longer hear any audio
through my PC Speakers.
For Windows XP Systems:
Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
• Under “Sound playback” change the default setting from Savi Office to your PC speakers. Click
“OK” to confirm your change.
For Windows Vista Systems:
Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab change the default setting from “Speakers Savi Office” to your PC
speakers. Click “OK” to confirm your change.
No audio connection to PC.
Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED
to illuminate, then re-connect USB cable. Quit and then re-start your PC audio or softphone
application.
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Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
Tel: 800-544-4660
www.plantronics.com
For product support contact us at www.plantronics.com/support.
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© 2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design. HL10, Persono, Savi, Sound Innovation,
W01, and WH100 are trademarks or registered trademarks of Plantronics, Inc. Windows is a registered trademark
of Microsoft Corporation. Nortel is a trademark of Nortel Networks. Skype is a registered trademark of Skype
Limited. All other trademarks are property of their respective owners.
Patents US 5,210,791; D469,756; Australia 147229; France 651,857-651,865; Germany 40108524.4; GB Regd.
Des.No. 2104923; Patents Pending.
80701-01 (1.09)
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