CarSharing with stadtmobil - drive ecologically!

IT‘S VERY
EASY!
CarSharing
Manual
CarSharing with stadtmobil drive ecologically!
Introduction
Adress and Opening Hours
Stadtmobil Rhein-Neckar AG
M 1, 2
68161 Mannheim
Booking Center (24/7 available)
0621 / 12 85 55 95
VWDGWPRELORɚ
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0621 / 12 85 55 85
Fax
0621 / 12 85 55 86
E-Mail
[email protected]
Homepage
www.stadtmobil.de
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https://mein.stadtmobil.de
Smartphone-App
Get the Smartphone App via Play Store
or App Store
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ok which is
this manual and in the log bo
you also
stored in every car. In every car
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might need
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fur ther information.
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Monday - Friday 9:00am to 5:00pm
Wednesday
9:00am to 7:00pm
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IBAN:
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BIC:
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stadtmobil stations
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download a list of all stations from the customer area mein.stadtmobil.de.
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blue and white „i“-symbols).
Worms
Lampertheim
Weinheim
Viernheim
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LUDWIGSHAFEN
KAISERSLAUTERN
Edingen-Neckarhausen
Ladenburg
Schriesheim
Dossenheim
Eppelheim
Schwetzingen
Neustadt
Speyer
HEIDELBERG
Neckargemünd
Leimen-Sandhausen
Wiesloch
Mosbach
It‘s very easy!
2
1
Make a reservation
Open the car /
Get the car keys
Open the car with the
stadtmobil card
App: stadtmobil carsharing
Enter the PIN, get the key
or
mein.stadtmobil.de
Booking Center
0621 / 12855595
Please do always:
• have your customer number ready
• have your password ready
• choose the desired station
Open the key locker with
the stadtmobil card
Take out the key
Please do always:
• have your stadtmobil card ready
• have your PIN ready
• consider what‘s indicated in the Display
3
4
Drive
Important:
• Before you start your trip, check
the car for damage
• Within your booked time: always
lock the car with the car key
• If you have to fuel up: fuelling
cards are in the car, explanation in
the onboard book
Bring back the car
Important:
• Put the key back, always close the car
with the stadtmobil card
• Key locker: Close the car with the car
key, put the key back in the key locker
ȏ Ȍ
$XWRVWRUQRȊ: Closing the car with
the card or putting back the key in the
key locker terminates your reservation. The rest of your booked time will
be billed as „Storno-time“ with half of
the time cost.
Manual
Additional information: Make a reservation
• The vehicles are parked at different stations. You can use vehicles from any of
these. A few of the stations have only one vehicle each, others have between two
and four and some up to over ten vehicles available. All vehicles are accessible
around the clock.
• Stations with more than one car offer vehicles of various classes. Some of the
stations have key lockers, at the others the vehicles are opened directly with the
chip card and a card reader on the windscreen.
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JoeCar by our App or passing by, you just hold your chip card to the card reader
on the windscreen and the car will open after a few minutes of checking your
authorization. If you make a reservation for a JoeCar please keep in mind that the
reservation will only be valid for 15 Minutes. If you start your trip within this time,
you won’t pay for the reservation, otherwise the 15 Minutes will be billed and your
booking cancelled afterwards.
• Reservations can be made online or over the phone 24 hours a day, seven days
a week. The booking agents at the service center take care of all bookings,
cancellations and extensions. If the vehicle you want is reserved by another
customer, the booking agent will give you other options to meet your needs.
• You can book the station-bound cars spontaneously or months ahead of time. The
smallest time unit is one hour. The JoeCars are billed per minute, so you can make a
trip of only a few minutes, but if you use them longer the system makes a best case
billing with the normal time costs for a B class car.
Booking over the telephone
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• Customer number and name
• Date and time you would like to start and end your trip
• Start and end is possible on the half and on the full hour
Manual
• Allow for some buffer time
• Your preferred station
• the preferred size / class of vehicle
Booking online
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Web: mein.stadtmobil.de
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Smartphone-App
Get the Smartphone App via Play Store or App Store
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pass word.
Booking a car from a „pool“
• identic cars at the same station are a „pool“
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• via SMS 30 minutes before the beginning of your booking
• at stations with a key locker in the display of the key locker after entering your PIN
Please note:
• There is a higher chance of availability the earlier the reservation is.
• ,IQHFHVVDU\SOHDVHH[WHQG\RXUERRNLQJDOVRSRVVLEOHGXULQJWKHWULS do not
FUHDWH a new one
• only possible if there is no subsequent booking
• extensions may cause extra charges
Delays
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a delay of return.
• Late-fees can amount up to 30,00 Euros.
&DQFHOODWLRQRIDUHVHUYDWLRQ is free up to 24 hours before the start of the reservation, after that you pay half of the time cost.
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Details on station and vehicle
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• All vehicles must be returned to the same station where they have been
picked up.
Using cars from other CarSharing organizations in Germany
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use vehicles belonging to cooperating car sharing programs in other cities in Germany. stadtmobil takes care of the communication between the cooperating organizations for its customers.
• If you want to book a car from a partner organization, please start with logging in
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organizations you pay the same prices as when driving with stadtmobil Rhein1HFNDUFDUVRQO\H[FHSWLRQ,I\RXQRUPDOO\XVHWKH3OXVWDULIIWKHWULSVDWRWKHU
organizations will be billed in the Classic tariff).
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www.stadtmobil.de
• More partner organizations can be found on the homepage of the federal association of CarSharing organizations. You can book cars from all of these organizations
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organization according to their tariffs and general terms and conditions.
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Driving abroad
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• Driving abroad: We recommend to take the original documents for the car with
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You can borrow
• Basic roof racks
• bike racks for the car roof
• snow chains
• navigation devices
• additional children‘s seats
from stadtmobil. Please let us know in advance what you need. We prepare the acFHVVRULHVIRU\RX<RXSLFNWKHPXSDWDQGEULQJWKHPEDFNWRWKHVWDGWPRELORɚFH
or our storing place. Prices can be asked at stadtmobil.
Additional Information: Open the car / get the car key
Your reservation will be transmitted to the car and you will be able to drive at the
scheduled time. Only the JoeCars can be used without a reservation, if they are free
for your trip. The keys are sticking in the terminal keypad which is located in the
glove compartment. At the terminal keypad you have to enter your personal PIN
code before starting the car.
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also opened by placing the customer card at the display and entering your personal
PIN code.
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time.
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Open vehicle
• Hold your chip card in front of the card reader at the drivers side of the windscreen to unlock the central locking.
• Get into the car
• Take the terminal keypad out of the glove box
• Enter your 4-digit PIN to unlock the immobilizer.
Start the vehicle
• Remove the car key out of the terminal.
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Collect car key
• Access key locker with your chip card
• Hold your chip card in front of the card reader at the key locker
• Enter your 4-digit PIN.
• Pull the door handle and open the door of the key locker
• A small green LED light will indicate which one is your key
• Remove the key and close the door of the key locker.
• Open the car with the central locking button on the key
• As soon as you get inside the car the blue datakey with the black transmitter box
at your key chain automatically unlocks the immobilizer.
• Start the vehicle.
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Just plug the wrong key back in any slot of the key locker. Then you remove the right
key.
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If a reserved vehicle is not where it should be, please be patient. The driver may
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have more information as to the whereabouts of the vehicle. If it is not possible to
wait for the originally booked vehicle, you can book another for the same price or
you may cancel with no cost to you.
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Before you start your journey please walk around the car and check for visible damages or faults. Compare the damage or fault you detected with entries in the logbook.
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your chip card) before you start your trip – that will exculpate you.
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Cars in parking garages
Some of our stations are located in parking garages or in car parks with barriers.
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Some of our stations are protected against unauthorised parking by using pillars or
chains.
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returning your car. If there are pillars, you will need a key to fold them down when
returning the car. These keys are always attached to the car key.
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Additional information: Drive
If you interrupt your trip you may lock and unlock the vehicle with the remote control
of the car key.
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• Please don‘t smoke. Smoking is forbidden in all stadtmobil cars.
• Leave the car clean – like you found it when starting your trip.
• If you transport pets: Use transport boxes or covers to prevent animal hair from
spreading in the car. If necessary use a vacuum cleaner. Leave the car clean - keep
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the tyre pressure regularly. More information is available in the logbook or the
operating instructions of the car.
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Delay
If you are late for bringing back the car and you can’t extend your booking, please
always inform the booking center as soon as possible. The more hassle stadtmobil
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charge you.
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If you want to extend your booking, please always extend the existing booking
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same car right after you. If you want stadtmobil to extend your booking, call the
booking center as soon as possible.
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Instruction in the onboard book.
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The fuel PIN is noted on the back side of the fueling card or on the key chain.
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• Leave the original receipt in the onboard book.
If fueling card is not applicable
• Advance payment on your own account.
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• You will be refunded on your monthly invoice.
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• Always report to the booking center!
• $VWDGWPRELOHPSOR\HHLVDOZD\VDOVRRQZHHNHQGVRULQWKHQLJKWRQVWDQGE\
duty. The booking center will, if necessary, provide the contact.
• If possible collect evidence and take photos of location and details of the accident
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sign any similar thing.
Additional information: Return the car
Vehicles must be returned to the station where they were picked up. The JoeCars
must be returned in their respective home area and put back on a permitted parking
lot.
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If the parking space for the car is occupied when you’re returning it, please look for
a regular parking space within the range of vision and inform the booking center
about where you parked the car.
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Never pass the car key on to other waiting persons. Return the vehicle in the regular
way, after that the next customer picks it up in the regular way.
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• Please be sure the vehicles are clean before returning them, especially on the
inside. You too appreciate a clean car!
• Turn off light, radio and other electric devices.
• Apply steering lock and pull handbrake. Close all windows and doors.
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Return the vehicle DFFHVVGLUHFWO\RQWKHFDU
• Slot the key fob back into the bottom of the terminal.
• Put the terminal back into the glove box.
• To lock the car at the end of your trip place your chip card from outside onto the
card reader on the windscreen.
• Please ensure that the central locking has activated.
Return the vehicleHOHFWURQLFNH\ORFNHU
• Lock the car with the car key.
• Open the electronic key locker with your chip card and PIN.
• Plug the data key on the key chain into any free slot.
• Close the door of the key locker.
• Double-check if the door is really shut.
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new reservation.
JoeCar by stadtmobil
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slightly from the use of the station-bound cars.
• Book: Spontaneously by putting your stadtmobil card on the card reader. A
reservation can only be made for 15 minutes to get to the car. If you don’t start
your trip within the 15 minutes of reservation, your booking will be terminated.
• Drive<RXGRQȇWQHHGWRȴ[DQHQGWLPHRI\RXUERRNLQJLQDGYDQFHȂ\RXMXVWXVH
the car as long as you need it, EXWQRORQJHUWKDQGD\V KRXUVLQDURZ
• 5HWXUQWKHFDU: Bring back the car to the home area of the city where you picked
it up. Please don’t end your trip in parking garages, in parking spaces where a
parking fee is required, in spaces with stopping or parking prohibition or with other
restrictions.
You can start trips anywhere inside the home area of the respective JoeCar – wherever
there‘s one available – and end trips inside the same home area wherever there is
permitted parking available. You can of course visit places outside the home area but
you always need to bring the car back home at the end of your trip. The JoeCars are
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in the home area and end your trip.
ma iled borders is available as a
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Special car types
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stadtmobil provides a few special car types. Hybrid and electric cars are always
automatic vehicles.
+\EULG FDUV change automatically between combustion engine and the electric
motor. They also provide a fuel tank so you can use them over longer distances.
Depending on the car type, the combustion engine either charges the electric
battery, or supports or drives the electric motor when the battery is empty. Hybrid
cars are refueled in the normal way.
3OXJ,Q+\EULGV are refueled in the normal way and charged like an electric car.
They also change automatically between combustion engine and the electric motor.
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All important information and how to charge the Plug-In-Hybrid are available in the
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Plug- In-Hybrid you always connect it to the charger at the station. Please make sure
that the charging cable is connected properly and the charging process is starting.
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All important information and how to charge the electric cars are available in the
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Before you start your trip, check the state of charge and the remaining range. Please
watch your power consumption: electrical consumers like air condition, heating or
ventilation should be used as economically as possible. Please avoid speeding and
braking abruptly.
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the car while booking it or in the onboard book.
When returning an electrical car you always connect it to the charger at the station.
Please make sure that the charging cable is connected properly and the charging
process is starting.
Additional offers
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have an insurance excess of your own. stadtmobil Rhein-Neckar offers a „safety
package“ which reduces your insurance excess
But: If you haven’t owned a German or European Driving license for at least 2 years
and/or are younger than 21 years, you have a higher insurance excess which you
can’t reduce. For further information about the prices please ask the stadtmobil
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Accidents must be reported immediately to stadtmobil who will take care of
everything to do with the insurance. In case of an accident please call our 24/7
staffed booking center.
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stadtmobil offers a Job-Ticket for Classic tariff-customers. This ticket is similar to the
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driving throughout the whole transport district and you can take four more persons
with you after 7pm and on weekends and public holidays. Just ask at the stadtmobil
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As a stadtmobil customer you can also use the bike rental system of VRNnextbike at
favourable conditions.
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This instruction does not replace the explanatory notes in the german stadtmobil
handbook. It is noncommittal if it should come to a judicial dispute and does not
replace our German General terms and Conditions and the tariff regulation. For
legal reasons the tariff regulation and the General terms and Conditions must be
made out in german.
Adress and Opening Hours
Stadtmobil Rhein-Neckar AG
M 1, 2
68161 Mannheim
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Homepage
customer login/booking site
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www.stadtmobil.de
https://mein.stadtmobil.de
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Monday - Friday
Wednesday
9:00am to 5:00pm
9:00am to 7:00pm
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might need
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