Acano Clients v1.3 Getting Started Guide

Acano Clients v1.3 Getting Started Guide
Acano solution
Acano Clients v1.7 Getting Started Guide
June 2015
76-1047-03-D
Contents
Contents
1
Introduction ....................................................................................................................... 4
1.1 coSpaces ................................................................................................................. 4
1.2 coSpace Users ......................................................................................................... 4
1.3 The Acano Client...................................................................................................... 5
2
Overview ........................................................................................................................... 6
2.1 For Acano client users.............................................................................................. 6
2.2 For guests ................................................................................................................ 6
2.3 Acano client user interface ....................................................................................... 7
2.4 Navigation ................................................................................................................ 8
2.5 Setting up your Acano client ..................................................................................... 8
2.6 Before joining a coSpace meeting – check your audio and video ............................. 9
2.7 Joining and leaving a coSpace meeting ................................................................. 10
3
Using a coSpace ............................................................................................................. 12
3.1 Chatting in a coSpace ............................................................................................ 12
3.2 Making a video call to one member of a coSpace .................................................. 13
3.3 Chatting with one other member of a coSpace ....................................................... 13
3.4 Inviting guests to a coSpace meeting ..................................................................... 14
3.5 Sharing your screen or application in a coSpace meeting ...................................... 15
3.6 Changing your screen layout while in a coSpace meeting ...................................... 15
3.7 Viewing a presentation on your device ................................................................... 15
3.8 Muting or unmuting your microphone ..................................................................... 16
3.9 Turning your camera on or off ................................................................................ 17
3.10 Muting or unmuting all participants ......................................................................... 17
3.11 Muting or unmuting individual participants’ audio feed............................................ 18
3.12 Stopping or starting individual participants’ video feed ........................................... 18
3.13 Seeing who is active in the call ............................................................................... 19
4
Using multiple devices and switching between devices ................................................... 20
4.1 Moving audio or video between devices ................................................................. 20
4.2 Moving a call or meeting to a connected video system or phone ............................ 21
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Contents
5
Creating and editing a coSpace....................................................................................... 22
5.1 Creating a coSpace, adding and removing members ............................................. 22
5.2 Editing a coSpace .................................................................................................. 23
6
Making ad hoc audio and video calls ............................................................................... 24
6.1 Making the call ....................................................................................................... 24
6.2 Joining a coSpace call............................................................................................ 25
6.3 In the coSpace call ................................................................................................. 25
6.4 Using the numeric keypad ...................................................................................... 25
7
If you have a problem using the Acano client .................................................................. 26
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Page 3
Introduction
1 Introduction
This guide explains how you can use the Acano client to
communicate and share information with your colleagues, by
creating and using coSpaces.
coSpaces are at the heart of the Acano Solution, unifying
voice, video and the web. coSpaces improve the productivity of
individuals and groups, by making it easier to communicate
and share information.
1.1 coSpaces
1.2 coSpace Users
There are two types of users of coSpaces: members and
guests. A member of a coSpace has more privileges than a
guest to the coSpace.
Members of a coSpace can be:

users with Acano login, who are added as members of the
coSpace.
Members can:
 join the coSpace video meeting at any time,
A coSpace is a chat board and a persistent virtual video
meeting room that a group of people can use at any time, and
to which guests can be invited for meetings. coSpaces are
always available; no reservations are required. A coSpace can
be created for every project and team in your organization.
Team members always have access to the chat conversation
so information does not need to be repeated.
 see who else has joined the coSpace video meeting,
Acano users can join coSpace meetings using the device of
their choice: laptop (Mac or PC), SIP video conferencing
system (desk endpoint or meeting room endpoint), an iOS or
Android device or a phone for audio only.
Guests can be:
Note: If you are an Acano user, your system administrator
may have set your Acano permissions to include creating and
editing coSpaces. If so, you will be able to create coSpaces,
add members and invite guests to your coSpace.
Alternatively, your administrator may be responsible for
creating and editing your coSpaces.
 users internal to your organization with an Acano login, but
who are not members of your coSpace. You can either
send them an invitation, or you can send them the video
address of your coSpace and they can join using the New
call button.
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 chat in the coSpace and see past chat messages,
 choose to be notified that chats are occurring in the
coSpace,
 edit the coSpace.
 users internal to your organization, but without an Acano
client login. You will need to send them an invitation to join
your coSpace meeting.
 external to your organization. You will need to send them
an invitation to join your coSpace meeting.
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Introduction
A guest can join the video call and chat in the coSpace, but
cannot view past chats. Neither will they have the ability to see
a list of all members of the coSpace. They will only see the
people that have joined the call.
Refer to the Guests section of the Overview if you are
unfamiliar with using coSpaces, but have received an invitation
to join a meeting in a coSpace.
1.3 The Acano Client
The Acano client runs on Microsoft Windows, Apple Mac OS
X, and iOS for iPhones and iPads. There is also a WebRTC
client that is supported on Chrome and Firefox web browsers.
Refer to the Acano Client FAQs for the supported versions.
Tip for Android users: Download the Chrome browser to use
the WebRTC client.
Download the latest Windows and Mac clients from
http://acano.com/help, and the iOS clients from the App Store.
From http://acano.com/help, refer to the Release Notes for
information on new features, resolved issues and limitations.
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Overview
2 Overview
This section explains how to join a coSpace meeting and
provides an overview of the Acano client’s initial screen after
signing in. It also gives advice on setting up your client for
video conferencing.
2.2 For guests
The remainder of the guide covers how to:

the video address to type for a video conferencing system,
Jabber or Lync. If there is a passcode, enter it when
prompted.

the phone number and call ID to call for audio only. If there
is a passcode, enter it when prompted.

a link. Just click on the link.
o iOS device: You will be prompted to download the
client. After installing, refresh the web page with the link
and you will be taken to the Call login.
o Chrome: You will be taken directly to the Call login.
 use a coSpace as a member, or as a guest, including
sharing your desktop and moving a coSpace to another
device.
 create a coSpace, add members, invite guests.
 schedule audio and video coSpace meetings.
 use multiple devices when joining a coSpace.
 make ad hoc audio and video calls, including hosting calls
with more than two participants.
If you find that you are unable to do any of these tasks then
contact your system administrator; some of the tasks are not
enabled by default and require an administrator to assign you
permission.
2.1 For Acano client users
Sign into your Acano account; contact your Acano
administrator if you don’t yet have an Acano coSpace account.
Tick the ‘Sign me in when Acano starts’ box to automatically
sign you into your Acano account when you start the Acano
client in the future.
Note: The examples in this guide are taken from the Acano
PC and Mac Clients; however the principles apply to all Acano
clients, and the “look and feel” are similar.
Acano Clients Getting Started Guide 76-1047-03-D
You may have received an email invitation to join a coSpace
meeting at a specific time. The invitation provides several ways
to join the coSpace meeting, including:
o Internet Explorer: A dialog box will appear asking
permission to open the program: acanoclient.exe. Click
on Allow. The client will install on your computer, and
you will be taken to the Call login.
o Safari on a Mac: A dialog box will appear. If the Acano
Mac client is installed, click on the Join call in app
button. If the client is not installed, click on the Install
Acano for OSX button. Note: You will need to click on
the downloaded .dmg file to install the Acano client.
Then click on the Join call in app button.
o Firefox: A dialog box will appear asking you to open
the link with an application. Select AcanoClient and
then select OK.
If there is a passcode, it is included in the link.
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Overview
2.3 Acano client user interface
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Overview
2.4 Navigation
From the top bar, you can access three different views:
Activity view, People view and coSpace view:
In the Activity view, you can see ongoing activities and recent
history. All activities in the list are grouped by which contact,
group of contacts, or coSpace you are interacting with.
Select a list item to see the interaction, continue an ongoing
chat, or initiate a new call or chat conversation.
Note: When you log out, the oldest entries from the Activity list
are cleared, except for coSpaces. A coSpace containing chat
messages stays in the list as long as you are a member.
In the People view, you can see all your contacts, you can add
or edit contacts, and you can start a new call or chat
conversation.
In the coSpace view, you can see all your coSpaces, you can
add or edit coSpaces, you can invite guests, and you can enter
your coSpaces.
2.5 Setting up your Acano client
After installing your Acano client, add contacts to your People
page, and select your preferences for the client. Add devices if
you plan to use a desk phone or video system instead of the
microphone and speakers on your computer.
1. Select the People view.
2. Select the New contact button.
3. Enter your contact’s name and their contact information
(Acano username, video address, phone number, email
address).
4. Save the entry and repeat for each contact.
Note: You can change which devices are used at any time.
Adding contacts:
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Overview
Selecting preferences:
Adding devices:
If you have multiple devices that you can use to join a
coSpace, or if you want to transfer the video from your
computer to a video system, then refer to Using multiple
devices and switching between devices for advice.
2.6 Before joining a coSpace meeting –
check your audio and video
Before joining a coSpace video meeting check the audio
settings (microphone and speakers) and video self-view on the
device(s) that you will be using. This will assist in creating a
good quality meeting experience.
Tip: it is best to have your full face, from forehead to shoulders,
in the self-view picture.
5. Select the Settings and info button
6. Choose which camera, microphone and speakers to use.
7. Select the More settings button
The remainder of this section covers setting up video and
audio using the Mac or PC Client. On iPads, iPhones and the
web client (Chrome) use the controls on the device.
8. In the Preferences view, you can change the language,
and you can choose whether

the Acano client starts when your computer starts

the client stays in the taskbar when you are signed in

the client notifies you of an incoming call

the client notifies you of an incoming message

you will hear sounds when you initiate a call, when you
log in, or when you type on the numeric keypad

Note: You have to be logged in to hear sounds,
including notifications of incoming calls or messages.
9. In the Advanced view, you can adjust video quality,
bandwidth and audio settings.
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Overview
1. Select the Settings and info button.
1. In the coSpace view, select the coSpace you want to enter.
2. Select the camera, microphone and speakers to use. By
default, the built-in camera, microphone and speakers will
be selected.
Note: You may need to ask your colleagues to add you to
their coSpaces that have already been set up.
a. Check that the selected microphone is working. A blue
bar below the microphone drop down box will indicate
the sound levels being picked up by the microphone.
b. Check that your speakers are working using the Test
speaker audio button.
Note: Testing microphone and speakers is not available
for your iPhone, iPad or web client.
3. Check the image from your camera in the self-view box.
Adjust the camera position until your face is in view.
2.7 Joining and leaving a coSpace
meeting
How you join a coSpace video meeting will depend on whether
you are joining as a member of the coSpace or as a guest to
the coSpace.
Joining the meeting as a member:
2. Click on the down arrow beside the Join call button to
select which device to use to join the call:

Use this computer (Note: this option changes to Use
this iPad or Use this iPhone if you are using your
iPad or iPhone to join the coSpace)

Use a video system to connect a SIP or H.323
endpoint to the call,

Use a phone for audio to connect to the coSpace
using a telephone,

if you select View screen share then you will join the
call using the device that you are currently using, but it
will turn off all media on your device except for screen
share. This option is useful for a "bring your own
device" scenario in a meeting room where the room
system is in a coSpace and you want to see the
presentation close up, or share your presentation into
the call, without causing audio feedback.
Note: You can change which devices are used at any time
during a meeting.
3. Select the Join call button.
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Overview
Joining as a guest:

Change your screen layout
If you are joining the coSpace meeting as a guest and have
received an invitation, then use one of the methods of joining
listed in the email.

Use numeric keypad

View the participants in the call

View dial-in information for the coSpace (video
address, phone number, call id, web address)
Alternatively, you may have an Acano login, but not be a
member of the coSpace. Use the New call button and type the
video address of the coSpace.
15. Leave the coSpace meeting by selecting the Leave button.
In the coSpace meeting:
You can remain in a coSpace meeting for as long as you wish.
4. Self-view window. Use it to check on the video that your
camera is transmitting.
5. Closes the self-view window.
6. Turns video on and off. If the button is blue, then your client
is not transmitting video.
7. Mutes and unmutes your microphone. If the button is blue,
then you are muted.
8. Enables or disables full screen view.
9. Select the Share screen button to share your desktop or a
specific application with call participants.
10. Select the Participants button to:

See all participants in the meeting or call

Invite participants to a call in progress
11. Select the Chat button to view the chat panel and
contribute to the chat.
12. Select the Audio and video options button to transfer
video or audio to other devices.
13. Select the Settings and info button to change audio or
video settings.
14. Select the More options button to:
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Using a coSpace
3 Using a coSpace
Use coSpaces for persistent meetings, allowing members to
dip in and out of a coSpace meeting as the need arises.
3.1 Chatting in a coSpace
coSpaces can also be used for scheduled and ad hoc
meetings. Scheduled meetings ensure regular project
meetings are entered into the calendars of the attendees. Ad
hoc calls enable a group of people to meet up for an
impromptu meeting on a specific topic or issue.
Tip: The Call status indicator shows the number of
participants currently in a call.
Tip: The Conversation badge shows the number of unread
messages in a conversation.
1. Select the coSpace from your list of coSpaces.
2. Click in the text box and type your message. Press Enter.
Tip: if you add urls of images to the chat, the images will be
displayed.
3. All of the members and current visitors in the coSpace will
see your message.
This section covers:

chatting in a coSpace,

inviting guests to a coSpace meeting,

sharing your desktop (not available on iOS devices),
Note: Members who are not currently in the coSpace will
see that a conversation has taken place via the
Conversation badge. They will be able read your
message when they click on the coSpace in the coSpace
list.
4. Use the scroll bar to see earlier or later chats.
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Using a coSpace
The messages will remain in the coSpace. To delete the
messages, one of the members of the coSpace will need to be
given Delete permission by your administrator.
3.3 Chatting with one other member of a
coSpace
If you want to chat with just one other member of your
coSpace, you can chat directly from within the coSpace.
3.2 Making a video call to one member of
a coSpace
If you want to talk to just one other member of your coSpace,
you can make an ad hoc video call.
1. Select the coSpace from your list of coSpaces.
2. Select the name of the member you want to chat with.
3. Select the Chat button.
1. Select the coSpace from your list of coSpaces.
2. Select the name of the member you want to call.
3. Select the Join call button.
Note: The chat messages cannot be seen by other
members of the coSpace. The messages stay in your
Activity list for a while before they are cleared.
Note: No other members will not know that you made a
call. Chat messages sent during a call are cleared when
the call ends.
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Using a coSpace
3.4 Inviting guests to a coSpace meeting
Members of a coSpace can invite guests to join a coSpace
meeting. Guests can either be:

Acano client users who are not members of the coSpace
but need to join the coSpace for a specific meeting.
or

non-Acano client users, and typically external to an
organization. For example, customers or suppliers.
3. Select the Invite button.
1. Select the coSpace from your list of coSpaces.
2. If you wish to restrict access to the coSpace meeting, then
select the Edit button.
a. Enter a numeric passcode.
Note: if the invitation is only for a specific time period, then
you may wish to change the passcode at the end of the
meeting.
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4. Either:
a. select Email to put a copy of the dial-in information
into the body of a new email from you. Customize the
email as you wish. For example, you may wish to
specify a time
b. select Copy invitation to put a copy of the dial-in
information onto your clipboard. Send this information
to your guests, for instance via an instant messaging
tool.
c. select Copy weblink to put the web address for the
coSpace onto your clipboard. Send the link to your
guests, for instance via an instant messaging tool.
The dial-in information includes:

the web address to call in on any PC, Mac, iOS or Android
device,

the video address to use for video conferencing systems
and Skype for Business or other IM applications.

telephone number with Call-ID for an audio call.
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Using a coSpace
3.5 Sharing your screen or application in
a coSpace meeting
3.6 Changing your screen layout while in
a coSpace meeting
You can share your screen or an open application using the
Mac and PC Clients. The Chrome browser client only allows
you to share your screen.
You can change your screen layout to suit your personal
preference or the situation. If you want to save bandwidth, you
can use the Audio only option. It disables video and is
particularly useful in mobile situations.
1. Select the More options button and select the most
suitable layout for your meeting
1. Select the coSpace from your list of coSpaces.
2. Join the coSpace meeting.
3. Select the Share screen button
4. From the list, select the monitor or the application you want
to share.
Note: Sharing screen is not available on iOS devices.
3.7 Viewing a presentation on your
device
If you are in a meeting room with the presentation being shown
via a coSpace, you can join the coSpace meeting and view the
presentation on your own device (computer or iPad).
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Using a coSpace
1. Select the coSpace
2. Select the down arrow beside the Join call button
3. Select View screen share and then join the call
All media is automatically turned off, except for screen share.
3.8 Muting or unmuting your microphone
You can mute or unmute your microphone at any time during a
meeting.
Note: Other participants may be able to mute or unmute your
audio feed. This means that you may not send audio to other
participants, even if your microphone is unmuted.
1. To mute your microphone, select
The button changes, depending on microphone and
audio settings:
Your microphone is unmuted. Other participants
can hear your audio feed.
Your microphone is muted. Other participants
cannot hear you.
Your microphone is unmuted, but someone has
muted your audio. No participants can hear you
because your audio feed is not transmitted.
Your microphone is turned off, and someone has
muted your audio.
2. To unmute the microphone, select
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Using a coSpace
3.9 Turning your camera on or off
3.10 Muting or unmuting all participants
You can turn your camera on or off at any time during a
meeting.
If your administrator has granted permission, you can mute or
unmute audio for all other participants in a call.
Note: Other participants may be able to stop or start your
video feed. This means that you may not send video to other
participants, even if your camera is turned on.
1. To turn the camera off, select
To unmute all participants:
1. To access the Participants view, select
.
2. Select
.
3. Select Mute all audio or Unmute all audio.
.
The button changes, depending on camera and video
settings:
Your camera is turned on. Other participants can see
your video feed.
Your camera is turned off. Other participants cannot
see you.
Your camera is turned on, but someone has stopped
your video feed. No participants can see you because
your video feed is not transmitted.
The other participants receive a message letting them
know that they have been muted or unmuted.
Note: Other coSpace members may be able to unmute
themselves. No guests have permissions to unmute
themselves.
This may be useful, for instance when giving a lecture. If you
add the audience as guests, they cannot disturb while you are
speaking.
Your camera is turned off, and someone has stopped
your video feed.
2. To turn your camera back on, select
.
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Using a coSpace
3.11 Muting or unmuting individual
participants’ audio feed
3.12 Stopping or starting individual
participants’ video feed
If your administrator has granted permission, you can mute or
unmute the audio feed for individual participants.
If your administrator has granted permission, you can stop or
start the video feed for individual participants.
To mute a participant’s audio or video:
To mute a participant’s audio or video:
1. Select
1. Select
.
2. Select the participant from the list
3. Select Mute audio.
.
2. Select the participant from the list
3. Select Stop video.
The muted participant receives a message informing that
you muted the audio feed.
4. To unmute a participant, select the participant again and
select Unmute audio.
4. To unmute a participant, select the participant again and
select Start video.
Tip: You can also click on the image of a participant to mute or
unmute audio.
Tip: You can also click on the image of a participant to stop or
start video.
Note: You cannot mute yourself from the participants list or by
clicking your selfview.
However, if you have permission, you can unmute yourself by
clicking your name when others have muted you.
Note: You cannot stop your own video feed from the
participants list or by clicking your selfview.
However, if you have permission, you can start your video
feed when others have stopped it.
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The participant receives a message informing that you
stopped the video feed.
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Using a coSpace
3.13 Seeing who is active in the call
In the Participant view, you can see status for individual
participants:
The participant is speaking.
The participant’s audio is muted.
The participant is presenting.
The participant is connecting to the call.
The participant has connection issues.
Click on the name to see if the participant is muted. In the
example below, Lewis Hill has muted his own microphone.
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Using multiple devices and switching between devices
4 Using multiple devices and
switching between devices
If you have the Acano clients installed on multiple devices, you
can tailor the way you use your coSpaces to meet your
requirements at the time of the meeting.
You can be logged into the Acano clients simultaneously on all
of your devices. The Acano solution knows what devices you
have connected. You can join a coSpace meeting on one
device and move to another device during the meeting, without
losing your connection to the meeting.
You can also split the audio and video between different
devices. For example, it is useful to transfer the audio to your
iPhone if you are in a noisy environment and you don’t have a
headset for your PC.
The figure above shows the iPhone used for audio and the PC
used for video, while the iPad is used for chat.
If you have a video system or a desk phone then you can
choose to connect and use them rather than the microphone
and speakers on your computer.
4.1 Moving audio or video between
devices
To use multiple devices, all you need to do is login into the
Acano client on all of the devices to be used.
1. Log in on your clients.
2. Join a coSpace meeting on one of them, e.g. the PC Client.
On the iPad and iPhone, you will see a Return to call button
in the top right corner of the client.
3. To move the video and audio from the PC Client to the
iPad, click the Return to call button on the iPad Client.
Select the red Leave button to return the video and audio
to the PC Client.
4. To move the audio to the iPhone, click the Return to call
button on the iPhone Client.
Audio will always stay on the iPhone until you disconnect
the iPhone.
Note: To use the iPhone for both audio and video, disconnect
the device you transferred the audio from.
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Using multiple devices and switching between devices
Selecting the red Leave button on the iPhone gives you the
choice of ending the call completely or disconnecting the
iPhone − if you disconnect the iPhone the audio transfers back
to the PC Client again. Similarly, when audio is on the iPhone
you can disconnect the call on the PC or iPad, the call will
continue on the iPhone as an audio-only call.
4.2 Moving a call or meeting to a
connected video system or phone
The clients also have the ability to move a call to a video
conferencing system, or to a regular phone for audio only.
3. To use a phone for audio, select Use a phone for audio.
Then type the phone number and select the Call me
button.
You can use the technique above to show a presentation or
share your desktop on an endpoint in a meeting room, without
physically connecting your computer to the endpoint. You will
still be able to chat, view and manage participants, and change
screen layout from your client.
Another example of how you can use connected devices is
moving a call from your iPhone to a meeting room endpoint.
Having joined a coSpace meeting on your iPhone, you walk
into a meeting room with a video conferencing system. You
can connect your client to the video system and move the
meeting media (video, audio and content) onto the video
system. You will still be able to chat and manage the
participant list on your iPhone.
Follow these steps on your computer:
1. Select the Audio and video options button.
2. To use a video conferencing system, select Use a video
system. Then type the video address and select the
Connect button.
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Creating and editing a coSpace
5 Creating and editing a coSpace
5. Select the name from the matching entries.
Note: this section assumes your Administrator has set your
Acano permissions to include creating and editing coSpaces.
Alternatively, your administrator may be responsible for
creating and editing your coSpaces.
5.1 Creating a coSpace, adding and
removing members
6. Repeat the process until you have chosen everyone you’d
like to be a part of the coSpace who have entries in the
directory. This will be Acano coSpace users in your
organization’s directory.
Note: The new members will be able to add other
members to the coSpace. Given permissions, they can
delete messages or even delete the coSpace.
You can create coSpaces for different activities.
Note: Non-Acano users cannot be added as members,
they can only join a coSpace meeting as a guest if a
member of the coSpace sends them an invitation, see
Inviting guests to a coSpace.
7. The coSpace name you typed in step 3 is used to form the
URI of the coSpace in the coSpace address field.
coSpace addresses must be unique, so if you choose a
coSpace name that has already been used, then the video
address will automatically be customized to form a unique
address. Alternatively you may also customize the video
address of the coSpace, providing it remains unique.
8. If necessary for security purposes, enter a number in the
Passcode field.
1. Select the coSpace view from the top bar.
2. Select the New coSpace button in the bottom left hand
corner.
3. In the coSpace name field enter a name for the coSpace,
for instance Sales Update.
4. In the Member field begin typing the name of the first
person you’d like to invite to be a member of the coSpace.
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Note: The passcode is not a required field. It can also be
changed at any time.
9. Select the Done button to create the coSpace and add the
members.
10. To delete the recent changes to your coSpace, select
Discard.
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Creating and editing a coSpace
5.2 Editing a coSpace
If you are a member of a coSpace you can add other members
to the coSpace, remove members, change the coSpace details
and delete the coSpace, providing the administrator has not
disabled the permission.
Note: If you change the password or coSpace address
then guests will be unable to join the coSpace unless you
send them the new details.
1. Select the coSpace view from the top bar.
2. Select the coSpace to edit.
3. Select the Edit button and make the required changes.
a. to add an additional participant, type the name in the
Member field and select from the matching entries.
b. to remove a member from the coSpace, simply click
on the name in the Member field and select Remove
member.
Note: if you remove yourself as a member of the coSpace
you will not be able to add yourself again.
4. Select Done to save the changes.
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Making ad hoc audio and video calls
6 Making ad hoc audio and video
calls
You can call one or multiple Acano users and non-Acano users
for a quick impromptu audio or video call at any time. Any chat
messages will be deleted when the call hangs up.
Tip: This is a useful means of making a private call as no
individuals other than those in the call will be notified that the
call is occurring.
You can also join a coSpace for which you are not a member.
Enter the coSpace URI and join the call, even though the
coSpace isn't on your list of coSpaces.
1. Select the New call button.
2. Add Acano users and guests to the address field.
Tip: click on
to display a list of recent calls and the
contacts you entered on your People page. Select from the
list, the name will be entered in the Address bar.
For new contacts:
a.
ii.
select the name from the matching entries. If you
do not see the name in the listing, contact your
administrator.
iii. repeat the process until you have chosen every
Acano user you’d like to connect to.
Note: Your administrator may not have granted you
permission to start new calls or to make phone calls.
6.1 Making the call
To add Acano users:
i. in the Address bar, type the name of the first
Acano user you’d like to connect to.
b.
To add guests:
i.
in the Address bar, enter at least one contact
method for the first person you’d like to connect to:

the phone number, you may need to add a
prefix to the phone number. Ask your
Administrator if phone calls are supported on
your system, and whether there is a prefix to
use.

the video address e.g.
[email protected]
ii.
repeat the process until you have chosen
everyone you’d like to connect to.
3. Select the Join call button.
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Making ad hoc audio and video calls
6.2 Joining a coSpace call
If you are an Acano user you can join a coSpace call even if
you are not a member of the coSpace, using the New call
button. You will join the call with Guest privileges.
1. Select the New call button.
2. Enter the video address of the coSpace in the address
field.
3. Select the Join call button.
Note: If you have connected multiple devices, you can use the
down arrow button beside the Join call button to select your
preferred method of joining the call.
5. Enters and exits full screen.
6. Select the Share screen button to share your desktop or a
specific application with call participants.
7. Select the Participants button to view the participants in
the call, or add participants.
8. Select the Chat button to view the chat panel and
contribute to the chat.
9. Select the Audio and video settings button to transfer
audio or video to other devices.
10. Select the Settings and info button to change your
camera or speaker settings.
11. Select the More options button to:
 Change your screen layout
6.3 In the coSpace call
 Use numeric keypad
 Display dial-in information for the coSpace (video
address, phone number, call id, web address)
12. Exit the coSpace by selecting the Leave button.
6.4 Using the numeric keypad
Note: this section assumes making external phone calls using
the Acano client is permitted in your organization.
1. Self-view window. Use it to check on the video that your
camera is transmitting.
2. Closes the self-view window.
3. Turns video on and off. If the button is blue, then your client
is not transmitting video.
4. Mutes and unmutes your microphone. If the button is blue,
then you are muted.
Acano Clients Getting Started Guide 76-1047-03-D
If you are placing an external call and need to type an
extension number, or you need to select from a list of options
from an auto-attendant menu system, then use the numeric
keypad.
To access the numeric keyboard, select the More options
button mentioned in step 11 above.
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If you have a problem using the Acano client
7 If you have a problem using the
Acano client
Note: If you are using the WebRTC client, the log
information is displayed in your browser. Copy the
information and paste it into an email to your Acano
administrator.
There are a number of resources available on
http://acano.com/help/ to try and resolve your difficulty:

Acano client FAQs explain many frequently asked
questions, including how to obtain log and crash files

Release Notes describe any known issues in the
current release, and resolved issues from previous
client releases
If you did not find a solution on the Acano help page, then
create a diagnostics file and contact your Acano administrator.
1. Select the Info and settings button.
2. Select Diagnostics
3. Describe what the problem is, and what you did when it
occurred.
4. Save the file.
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Page 26
© 2015 Acano (UK) Ltd. All rights reserved.
This document is provided for information purposes only and its contents are subject to change without notice. This document may not be reproduced or transmitted in any form or by
any means, for any purpose other than the recipient’s personal use, without our prior written permission.
Acano is a registered trademark of Acano (UK) Ltd. Other names may be trademarks of their respective owners.
Acano Clients Getting Started Guide 76-1047-03-D
Page 27
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