Safe internet: Getting Started Guide

Safe internet: Getting Started Guide
Safe internet: Getting Started Guide
Table of Contents
1. Preface
1
2. Before You Install
2.1 Disabling Firewalls
2.2 About Accelerators
2
2
3
3. About Profiles
4
4. Installation and Initial Configuration
4.1 Installation
4.2 First Time Login
4.3 Create a Profile
5
5
5
6
5. Managing Profiles
5.1 About the Control Panel
5.2 Accessing the Profile Manager
5.3 Modifying a Profile
7
7
7
8
6. Profile Manager’s Quick Reference Chart
9
7. Recommendations
7.1 Web categories
7.2 Instant Messaging
7.3 File Sharing Applications
7.4 Email
7.5 VoIP
7.6 Misc Protocols
10
10
10
10
10
10
10
8. Advanced Features
8.1 Accessing the Profile Manager Remotely
8.2 About Mouse-Over Help
8.3 Blocking or Unblocking Categories
8.4 Blocking or Unblocking Protocols
8.5 Allowing or Denying All Access
8.6 About the Allow List
8.7 About the Deny List
8.8 Setting Time Restrictions
8.9 About Filter Priorities
8.10 Enabling Safe Search
8.11 Blocking Search Keywords
8.12 Disabling the Safe internet software
8.13 Saving Active Profile Settings
8.14 Restricting Profile Logout
8.15 Customizing Deny Page
8.16 Submit for review
11
11
11
11
11
11
12
12
12
12
12
13
13
13
13
14
14
9. Quick Reference Chart
15
10. How to use the service
10.1 About Safe Internet Icon
10.2 About Popup Messages
10.3 About the Choose Profile Page
10.4 About the Status Page
16
16
16
17
17
1. Preface
The Safe internet service by Cytanet enables you to protect your children from illegal and
harmful internet content. An easy and practical procedure lets you choose internet content
categories, specific sites and/or internet applications to which access is prohibited to users of
your computer. You may also determine a time limit for which your assigned users’ access the
internet.
The service is available for installation on up to 3 computers per household. You may also
create up to 5 different user Profiles. When the service is activated, we will provide you with
two of these user Profiles. The first is the Parent Profile, giving you unlimited access to the
internet, and the second is the Child Profile, providing limited internet access. Regarding the
Child Profile, the main internet applications and sites that our service believes should be
blocked, are already set as default for non-access. In the Safe internet Getting Started Guide
you will find the instructions on how to amend the default Profiles and ways to create new
Profiles based on your personal requirements.
Merely follow the Getting Started Guide’s instructions to install the Safe internet software on
your computer and get to know the service. Finally, in the User Guide you will find useful
information on internet access and instructions for the end users.
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2. Before You Install
Please ensure that you meet the following requirements:

You need to be running Windows 7, Windows Vista, Windows XP, Windows 2000 or
Windows 98. The Safe internet software does not operate on Apple Computers.

You need about 600 KB of disk space on your computer.

You need an active Internet connection.

You need to be logged in using an account that has Administrator level privileges.

Your Windows operating system must be up-to-date with all high-priority security
updates. You can do this at http://update.microsoft.com/ .
Before you begin the Safe internet software installation procedure, please do the following:

Log out of any other user accounts if you have multiple accounts and fast user
switching enabled.

If you are not using Microsoft Internet Explorer as your Internet browser, go to the
home site for your browser and install any updates that may be available.

Temporarily, turn off any anti-virus or anti-spyware programs you may have running.
You can turn them on again after the Safe internet software installation.

Save any open files and close any programs that you may have open.

Close any Internet messaging applications you may have running, such as MSN
Messenger, AOL Instant Messenger, or Yahoo Messenger.

Close any file sharing applications, such as Kazaa, BitTorrent, or BearShare.

Close any Voice over IP (VOIP) applications, such as Skype or SIP.

Temporarily turn off the “Restore” option (for more information please click here) of your
operating system (Windows XP). To turn off the option do the following:
1. Open the Windows Control Panel (Start > Settings > Control Panel)
2. Select “System” and then select “System Restore”.
3. Click the “Turn off System Restore on all drivers” checkbox.
4. Select “Apply”.
5. Select “OK”.
You can turn it on again after the Safe internet software installation.
Cytanet recommends that you do not configure your messaging, file sharing, or VOIP
applications to automatically start on user login. These applications will not be able connect to
the Internet on reboot until the user has chosen a Profile.
2.1 Disabling Firewalls
Disable Windows XP Firewall, or any other firewall software you have running. After the Safe
internet software installation, you can enable the firewall again.
Norton Security Suite 2006
In some cases, Norton Internet Security Suite 2006 may block Internet traffic going through
Safe internet service and other legitimate programs.
Safe internet service uses certain ports to monitor the Internet traffic to your system. The
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Internet cannot be accessed if these ports are blocked by a firewall application.
To unblock these ports that have been blocked by these firewall applications do the following:
1. Right click on the Norton globe icon in the system tray.
2. Select “Options > Internet Security”.
3. In the Norton Internet Security options dialog, select the “Firewall” tab.
4. In the HTTP port list, select 80 and click “Remove”.
5. Select 8080 and click “Remove”.
6. Select “Ok”.
Now you should be able to browse the Internet once again.
2.2 About Accelerators
If you use an Internet connection accelerator, such as SlipSteam or Propel, in some cases it is
important that the Safe internet software is installed after the accelerator.
If you already have an accelerator installed, there should be no difficulty installing the Safe
internet software.
If you are adding an accelerator to your connection and already have the software installed, we
recommend you do the following:
1. Uninstall the Safe internet software.
2. Install the accelerator.
3. Reinstall the Safe internet software.
By following these steps, the Safe internet service and accelerator should function together
without a problem.
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3. About Profiles
After installing the software you will need to choose one of the default user Profiles (Parent or
Child) in order to access to the internet. Any chosen Profile will indicate its existing restrictions
and the level of reporting and monitoring currently in place.
The Safe internet service allows the administrator (usually a parent) to create one or more
additional Profiles through the Profile Manager option. Each of the Profiles created can be
customised accordingly with an assigned personal password. Note that any Profile can be used
by more than one user or, if you wish, each user can be assigned his/her personal Profile. As
an administrator you can create, amend or delete the current Profiles whenever you wish.
In addition, the Safe internet service provides the administrator with many options concerning
how assigned users can choose a Profile, how a Profile can automatically be temporarily
disabled, etc.
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4. Installation and Initial Configuration
Please note that you need the Profile Manager username and password given to you during
the service activation. The installation takes about a minute. After that, you may want to spend
a few moments creating one or more filtering Profiles or configuring the current ones. Perform
the following steps to install and configure the software:
Note: You need an active Internet connection while installing the software. However, do not
switch between a wireless and a wired Internet connection at any point during the installation.
4.1 Installation
1. Follow the link included in the e-mail we have sent you and select “save” to save the
software, preferably on your Desktop.
2. Double click on the software icon that appears on your Desktop.
3. Select the language you wish to use.
4. At the “Welcome” screen, select “Next” to begin the installation.
5. Read the License Agreement and select “I agree” to accept it.
6. Select “Install” to install the program in the default folder. We recommend using the
default location.
7. Select “Finish” to complete the installation.
8. The computer will restart automatically.
4.2 First Time Login
9. On restart, your Internet browser should start automatically. If it does not, open your
Internet browser.
10. Enter your Profile Manager user name and password at the “First Time Login” screen
shown below and select “continue”:
11. The “Choose Profile page” will appear automatically. If you wish you can either select a
Profile to access the internet or click “Manage Profile” in order to create new Profiles or
amend the current ones.
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Note: For your children protection, always remember to log out from the profile you are using.
Instructions are available on page 15.
4.3 Create a Profile
12. Click on “Manage Profile” and enter your password.
13. The following screen will appear automatically:
14. Select “New Profile”.
15. Enter a name for the new Profile.
16. Enter a description for this Profile if you wish.
17. Enter a password and re-enter it to confirm. Passwords must be at least 5 characters. If
you want to allow anyone to use this Profile without entering a password, select “No
Password” instead.
18. Select one of the basic filter settings for this Profile from the Profile based on. You can
adjust or reset these settings later.
19. Choose the picture you want to associate with this Profile.
20. Select “Add Profile” at the top right.
You can now modify this Profile or add additional Profiles. If you are inactive at the computer
for more than about 5 minutes, the Profile Manager session will timeout. If you wish to continue
click on the Profile Manager again and enter your password to continue.
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5. Managing Profiles
The users’ Profiles can be created according to your personal requirements. You can either
create one separate Profile for each user, to facilitate you on individual monitoring and
reporting, or create and use the same Profile for more than one user. Typically the best
strategy is to create one Profile per user with the least filtering (greatest access) appropriate.
Later depending on user’s internet behaviour you can make any necessary amendments.
5.1 About the Control Panel
All administrative tools for the Safe internet service can be accessed from the Windows Control
Panel. The Control Panel can be found in the Start menu (Start> Settings> Control Panel).
Once you've opened the Control Panel, you are looking for the following icon:
Select and open “Filter Setting” to access the Safe internet service administration. At this
point, you must enter your Profile Manager password and select OK to continue. The following
screen appears:
From this window, you can choose to Enable/Disable the Client Filter, choose whether images
should be scanned as well as text, choose to show/hide Popup Messages, go to the Profile
Manager or view the Status Page for the active Profile.
5.2 Accessing the Profile Manager
All Profile creation and fine tuning can be done using the “Profile Manager”. To access the
“Profile Manager” page …
1. In the Control Panel, open “Filter Settings”:
2. Enter your password.
3. Select “Manage Profiles”.
You can also open the Profile Manager from the “Status Page” and the “Choose Profile Page”,
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by selecting the text “Click here to Manage Profiles”.
5.3 Modifying a Profile
Once you select a Profile in the Profile Manager, from the main page you can change the
Profile’s password, change the picture associated with the Profile or even temporality allow all
or deny all internet access. On the right hand side of the screen the following tabs will appear:

“Reports” - Several types of reports are available to choose from. After selecting a
report you can view it by either double clicking on it or through email at the email
address you have posted.

“Categories” – This tab includes all internet content categories you can choose from for
filtering purposes.

“Protocols” – This tab includes all internet protocols. Choose the ones you want to block
for a Profile.

“Allow” – This tab allows you to enter the URL of a web site that you what to allow
access for a Profile, even if the site belongs in a blocked category.

“Deny” - This tab allows you to enter the URL of a web site that you what to deny
access for a Profile, even if the site belongs in an allowed category.

“Time” – This tab allows you to block internet access for a Profile, at certain times of the
day.
Before leaving a tab, click Save Changes on the top right to save your settings.
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6. Profile Manager's Quick Reference Chart
Can’t wait to get started? Use the following charts to quickly set up your Profiles. Simply log
into the Profile Manager account and navigate to the appropriate section.
I want to…
Where to go in the Profile Manager…
Create a new Profile.
Delete a Profile
Temporarily allow or deny all Internet access for
a Profile.
Enable/Disable Safe Search for a Profile or
block search engines from searching for certain
inappropriate words.
Change a Profile’s password.
Profiles > New Profile
Profiles > (select the Trash icon beside the Profile)
Profiles > (select Profile) >General > Allow All/Deny All
Allow a Profile user to sign in without entering a
password.
Change a Profile’s picture.
View or create Reports.
Block or unblock a web category for a Profile.
Block or unblock a file sharing application for a
Profile.
Block or unblock an Instant Messaging
application for a Profile.
Block or unblock email protocols.
Block or unblock a Voice-over-IP (VOIP)
application.
Block or unblock other Internet protocols (such
as FTP, News Groups, or JAP).
Allow a particular web site (URL) or keyword.
Block a particular web site (URL) or keyword.
Set time restrictions for a Profile.
Ask us to review a web site’s category or tell us
about an Internet application.
Select when the Client Filter should
automatically select or leave a Profile.
Select whether to display Pictures, a drop down
menu, or text input on the Choose Profile page.
Choose what information is shown on the Deny
Page when users are blocked from a web site.
Change my language setting.
Change my time zone setting.
Change my Profile Manager password.
Download software updates for the Client Filter.
Leave the Profile Manager and choose a
browsing Profile.
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Profiles > (select Profile) > General > Search Options>
Safe Search
Profiles > (select Profile) > General > Change Profile
Password
Profiles > (select Profile) > General > No Password
Profiles > (select Profile) > General > Select Picture
Profiles > (select Profile) > Reports
Profiles > (select Profile) > Categories > Web
Categories
Profiles > (select Profile) > Protocols > File Sharing
Applications
Profiles > (select Profile) > Protocols > Instant
Messaging (IM)
Profiles > (select Profile) > Protocols > Email
Profiles > (select Profile) > Protocols > Voice Over IP
(VOIP)
Profiles > (select Profile) > Protocols > Misc Protocols
Profiles > (select Profile) > Allow
Profiles > (select Profile) > Deny
Profiles > (select Profile) > Time
Submit for review
Preferences > Active Profile Settings
Preferences > Choose Profile Settings
Preferences > Deny Page Settings
Preferences > Language Settings
Preferences > Timezone Settings
Change Password
Software Updates
Exit Profile Manager
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7. Recommendations
In general, we strongly recommend that you use the default settings unless you have a specific
need to change them.
7.1 Web categories
Generally, starting out with too little filtering is a better choice than too much filtering. That is,
choose the categories that you are certain you want blocked, test the filtering, and then adjust
as necessary.
7.2 Instant Messaging
Instant messaging—using applications such as Microsoft/MSN Messenger, Yahoo Messenger,
and AOL AIM—allows users to chat between computers. The most popular applications are
listed on the “Protocol” tab from where you can select the ones you want blocked. If you want
to block web based chat sites, then select “Web Chat/Forums” from the “Web Categories” tab.
7.3 File Sharing Applications
File sharing applications often involve methods to download or access music, video, software
or other files. There are many methods to share files; the most popular are listed on the
“Protocols” tab from where you can select the ones you want blocked.
7.4 Email
Email (or electronic mail) allows users to send messages and files using special mail protocols.
Select the email protocols you want to block and all mail of that type is blocked. If you want to
block web-based email, such as Hotmail or G-mail, you must select “Web E-mail” from the
“Web Categories” tab.
7.5 VoIP
Voice Over Internet Protocol (VoIP) allows users to talk to each other over the Internet. Select
the VoIP application, you wish to block, from the applications listed on the “Protocols tab under
VOIP”.
7.6 Misc Protocols
This section contains miscellaneous protocols that do not fit under any of the other category
groups. For example if File Transfer is selected then all FTP protocols (used for the transfer of
files over the Internet) are blocked.
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8. Advanced Features
After your service is up and running, the features described in this section are used to tune it to
your needs.
8.1 Accessing the Profile Manager Remotely
There may be times when you need to use the “Profile Manager” Page, but do not have
physical access to a computer with the software installed. Safe internet service allows you to
access your Profiles using remote web-based login. Using a computer without the software
installed, enter the following URL:
http://www.safeinternet.cytanet.com.cy
and enter your password.
8.2 About Mouse-Over Help
Most items in the Profile Manager interface have helpful “mouse-over” tips and descriptions
associated with them. To view a mouse-over tip, place your mouse cursor over the item. The
description appears in English in the text box at the bottom left of your screen.
8.3 Blocking or Unblocking Categories
To block certain categories of web content, do the following:
1. Open the “Profile Manager”.
2. Select the Profile you wish to modify.
3. Go to the “Categories” tab.
4. Click a radio button on the left to select which type of web categories to modify.
5. Click on a check box to block that category. Boxes that already have the check mark «»
are currently blocked. To unblock a category, click on the box to remove the check mark
«».
6. Click “Save Changes”.
8.4 Blocking or Unblocking Protocols
In general, we recommend that you accept the default settings for these protocols. However, in
case you would like to block or unblock a protocol, do the following:
1.
2.
3.
4.
5.
Open the “Profile Manager”.
Select the Profile you wish to modify.
Go to the “Protocols” tab.
Click a radio button on the left to select which group of protocols to modify.
Click on a check box to block that protocol. Boxes that already have the check mark «»are
currently blocked. To unblock a protocol, click on the box to remove the check mark «».
6. Click “Save Changes”.
8.5 Allowing or Denying All Access
To temporarily allow unfiltered access to the Internet (Allow All) or to block all access (Deny
All), do the following:
1. Open the “Profile Manager”.
1. Select the Profile you want to modify.
2. Go to the “General” tab.
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3. Select either “Allow All” or “Deny All” and choose a time period.
4. Click “Save Changes”.
These settings override all other filter settings. However, activity is logged and reports can still
be generated during this time.
8.6 About the Allow List
The “Allow” tab allows you to enter the URL of a web site that you want to be allowed for a
Profile—even if it’s in a blocked category. If you want to allow one particular page of a web site,
copy the URL string of the page into the Allow List along with a description of why you want to
allow it. Once you click “Save Changes”, the allowed site's name and your reason for allowing
are displayed.
8.7 About the Deny List
The “Deny” tab enables you to enter the URL of a web site that you want to be denied (or
blocked) for a Profile – even if it’s in an allowed category. If you want to block one particular
page of a web site, copy the URL string of the page into the Deny List along with a description
of why you want to deny it. Once you click “Save Changes”, the allowed site's name and your
reason for allowing it are displayed.
8.8 Setting Time Restrictions
The Safe internet software also allows you to block a Profile user’s Internet access at certain
times of the day. To do so, select the “Time” tab after selecting a Profile. Clicking on a grid for a
particular day and time blocks all access to the Internet during that period. Click now on “Save
Changes” tab.
8.9 About Filter Priorities
Each of the filtering options has a specific priority in relation to the others. Options with a high
priority will override any selected options of lower priority. The filtering priorities are ordered as
follows:
1.
“Allow All” and “Deny All” have the highest priority and will override any of the options
below.
2.
“Time” filtering has the second highest priority.
3.
“Allow” and “Deny List” have the second lowest priority.
4.
“Category”, “Protocol” and “Safe Search” have the lowest priority.
For example, while a Profile is in “Allow All”, sites that were previously blocked in the Deny List
will be allowed.
8.10 Enabling Safe Search
The Safe Search option can be accessed by clicking on the “General” tab after selecting a
Profile. Enabling Safe Search effectively blocks most sexual content from appearing in search
results when using certain search engines. The currently supported search engines are:
 Google
 Yahoo
 MetaCrawler
 Excite
 Lycos
If the “Search Engine” category is blocked, no search engines are allowed, regardless of
whether this category is selected or not. “Search engines” must be allowed for “Safe Search” to
work.
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8.11 Blocking Search Keywords
On the Policy Server, administrators have the ability to define a list of words or phrases as
keywords that may be considered objectionable. If you select “Search Keywords” in the
“General” tab, sites detected as “Search Engines” are checked for a match with the keywords.
If there is a match, the URL is denied.
8.12 Disabling the Safe internet software
If you need to temporarily disable the Safe internet software, you can do so through the Control
Panel. You must have the Profile Manager password to disable it. Password protection ensures
that unauthorized users can not bypass the software’s monitoring and filtering service. To
disable it …
1.
5.
6.
7.
8.
Open the Windows Control Panel. (Start > Settings > Control Panel)
Select “Filter Settings”.
Enter your Profile Manager password and select “OK”.
Click to remove the check mark in the “Enable Filter” checkbox.
Select “OK”.
Your Filter is now disabled. Once you are ready to turn the Filter back on, repeat these steps
and replace the check mark in the “Enable Filter” checkbox.
8.13 Saving Active Profile Settings
In the “Preferences” menu tab, you can select whether the Safe internet software will
automatically choose a Profile when you turn on your computer. When choosing your settings,
keep in mind that users should not have access to any Profile but their own. Otherwise, their
activity can not be logged correctly for reports and they may be able to access objectionable
content by using a Profile with fewer restrictions.
Retain Profile on restart
When this option is selected, the computer keeps the Profile settings that were in use during
shutdown. That is, if a Profile was in use, the computer automatically logs into that Profile
again. If no Profile was in use, users must choose a Profile to access the Internet.
Exit Profile on restart
After starting the computer, each user must choose a Profile before accessing the Internet.
This is the recommended option for systems with multiple users.
Use this Profile on restart
The selected Profile in the dropdown menu is used when the computer is started. Use the
menu to change the selected Profile. For example, you may want to create a safe Profile for
anyone to use on startup.
Allow “Remember my Profile”
When this option is enabled, users have the option to select “Remember my Profile” when
choosing a Profile. The computer then associates that Profile with the current Windows user
name. The next time that user logs in to their Windows account, the computer automatically
chooses the same Profile.
Exit Profile on screensaver
If your computer sits idle for several minutes, it may enter “Suspend” mode, depending on your
Control Panel settings. If this option is enabled, users are logged out of their Profile when the
computer enters the suspend mode. Users must choose their Profile again if this occurs.
8.14 Restricting Profile Logout
In the “Preferences” menu tab, you can choose to restrict users from logging out of their Profile.
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In most cases, requiring a password to log into a Profile provides strong enough security.
However, these options can increase or decrease security, should you require it. There are four
options available:
No password required
Users do not need to enter a password to log out of their current Profile.
Require Profile password
To log out of a Profile, users must enter the same password that was used to log in.
Require Profile Manager password
With this option enabled, users must have their administrator enter the Profile Manager
password each time they logout.
Require this password:
To choose a custom logout password that is different from both the Profile password and the
Profile Manager password, select this option and enter the custom password. Users must enter
this password before they can log out of a Profile.
8.15 Customizing the Deny Page
In the “Preferences” menu tab, you can choose how much information should be displayed to
users when they are denied access to a web site. The deny page is used to notify the user that
they have tried to access content that is not allowed by their Profile. You can choose to show a
detailed deny page, a minimal deny page, or no deny page at all. There are also two additional
links that can be shown on either the minimal or detailed pages called “Include Quick Allow
Access link” and “Include admin email link”. The options available are the following:
Detailed deny page
If you select “Detailed deny page”, the user is shown all relevant information, including the
Profile name, the URL address of the web site, the web site’s category, and the Status screen
information.
Minimal deny page
If you select “Minimal deny page”, only the Profile name, and the web site category are
displayed to the user.
No deny page
If you select “No deny page”, the user will be shown an unauthorized access error by the
browser. The user does not see the service logo or information about why they were blocked.
Note that you can not enable when this option is selected.
Include Quick Allow Access link
If you select this option and enter a password, users are shown a “Click here to Quick Allow
this URL” link after being denied access to a page. Users can then select this link, enter the
Quick Allow Access password that you chose, and view the content on the page. If you view
the page and decide that users should always have access to it, you should enter it into the
Allow List.
Include admin email link
If you select this option and enter your email, users are shown a “Click here to Request a
Review of the Denied URL” link. If the user selects this link, an email will be sent to you
requesting a review of the web site. This allows you to review the web site and if necessary,
adjust the Profile settings to allow future access to this web site.
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8.16 Submit for Review
If you believe that a website has been categorized incorrectly, you can submit a request at the
“Submit for review” tab, on the main page, to have it reviewed. In addition, if you have a need
to block a messaging or file sharing application not listed, submit the name or URL associated
with the application and your request will be examined.
9. Quick Reference Chart
I’m not using a Profile, I want to…
Here’s what to do…
Choose a Profile so I can start surfing.
1. Double-click the Safe internet icon in the System
Tray.
2. Select or enter your Profile name and password.
Go to the Profile Manager.
1. Double-click the Safe internet icon in the System
Tray.
2. Click the text “Click here to manage Profiles”.
3. Enter your Profile manager password and click
Continue.
I’m using a Profile, I want to…
Here’s what to do…
Surf to a web site.
Use your browser to navigate to a web site as you
normally would.
See my Profile Status.
Double-click the Safe internet icon in the System Tray.
Change my Profile.
1. Double-click the Safe internet icon in the System
Tray.
2. Select “Click here to Log Out and Choose a Profile”
link.
3. Select or enter your new Profile name (and
password).
Leave my Profile and stop surfing
1. Double-click the Safe internet icon in the System
Tray.
2. Select “Click here to Logout and Choose a Profile”
link.
3. Close all browser windows.
10. How to use the service
This section is designed to teach you how to use the Safe internet interface to access the
Internet. Each user, or group of users, should have been assigned a Profile name and a
password by their Administrator.
With Safe internet installed, anyone using the computer must be using a Profile to access the
Internet. You can log in to a Profile using the “Choose Profile Page”. The Safe internet icon,
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Popup Messages, and the “Status Page” are some other useful tools that help you use service
simply and easily.
10.1 About the Safe Internet Icon
Once the Safe internet software has been installed on your computer, the Safe internet icon
appears in the Windows System Tray at the bottom right corner of your screen. The icon looks
like this:
By double-clicking on this icon, you can view the “Status Page”. By right-clicking on this icon,
you can also choose to open the “Status Page” or log out of your current Profile
Safe Internet Icon Status:
The Safe internet icon changes depending on the service status. These animated icons are
intended to inform you of what is going on and can help diagnose any problems.
The Internet service you tried to access was denied or redirected to another web site.
The service is unable to establish a connection with the Policy Server. Please check that
your Internet connection is functioning properly.
When this rotating icon appears, the Client Filter is communicating with the Policy Server.
The Client Filter is functioning normally and your Internet request will be loaded shortly.
10.2 About Popup Messages
Popup Messages or Balloon Messages are notes that pop up from the Windows System Tray.
They display notices and tips to help you use the Internet. A Protocol Message may tell you
what the software is doing or may tell you how to solve a problem.
For example, if you tried to check your email with an email client (such as Outlook Express)
before you logged in to a Profile, you might see the following message appear at the bottom of
your screen:
Hide Popup Messages
To stop Popup Messages from appearing on the screen, do the following:
1. Double-click on the Safe internet icon in the Control Panel.
2. Enter the “Profile Manager” password.
3. Uncheck “Show Popup Messages” in the “Filter Settings” screen.
Show Popup Messages
To show Popup Messages after they have been hidden, do the following:
1. Double-click on the Safe internet icon in the Control Panel.
2. Key in the Profile Manager password.
3. Check “Show Popup Messages” in the Filter Settings screen.
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10.3 About the Choose Profile Page
The “Choose Profile Page” allows you to select the Profile that you will use to access the
Internet. After you have logged in using the “Choose Profile Page”, you can navigate to other
web pages in your web browser or use other allowed Internet applications, such as email and
instant messaging.
If you are already logged in to a Profile, then you must log out before accessing the “Choose
Profile Page”. To log out of your current Profile, double-click on the Safe internet icon in the
system tray and select “Click here to Log Out and Choose a Profile”.
If you are not logged in to a Profile, double-click on the Safe internet icon in the system tray.
The “Choose Profile Page” should look similar to this:
To log in to your Profile, click on your Profile name and enter your password. If you are inactive
at the PIC for several minutes, the session may time out. Return to the “Choose Profile Page”
and log in to your Profile to continue.
10.4 About the Status Page
The “Status Page” identifies the name of the Profile you are logged in to as well as the filtering
options that are currently enabled for that Profile. You can not access the “Status Page” until
you log in to a Profile.
If you are not logged in to a Profile, you must return to the “Choose Profile Page”, by doubleclicking the Safe internet icon, and log in to a Profile before you can access the “Status Page”.
If you are logged in to a Profile, double-click on the Safe internet icon in the system tray to
open the “Status Page”:
The Status Page should similar to this:
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In the “Status Page”, you are notified which Profile you are currently logged in to and which
types filtering options have been enabled for that Profile. Filters that are currently enabled are
marked by with check mark surrounded by green circle. The eight types of filters are...





Allow All: Temporarily allows unrestricted Internet access.
Deny All: Temporarily blocks all Internet access.
Reports: All Internet access is logged and sent to the Web Administrator.
Web Categories: Certain categories of web sites are blocked.
Protocols: Certain protocols, such as peer-to-peer networking, Voice-over-IP, or email,
are blocked.
 Time Based Controls: Internet access is blocked at certain predefined times during the
day.
 Allow List: Specific web pages are marked as allowed or denied.
To log out of your current Profile and choose a new Profile, select “Click here to Log Out and
Choose a Profile”.
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