Western RezNet Handbook

Western RezNet Handbook
2016 - 2017
Handbook
Table of Contents
Chapter 1 ~ What You Need to Know
Welcome to RezNet
RezNet’s Support Philosophy
Having Trouble with Your Wireless?
The RezNet Hotline
RezNet Conditions of Use
Copyright Law & File Sharing
Turn Off The Wireless On Your Printer!
Wireless Routers - Please Don’t Use Them!
Game Consoles & Online Gaming
Additional Device Registration (Wired)
Finding Your Consoles MAC Address
4
4
4
5
6
6
7
7
7
7
8
Chapter 2 ~ Connecting to RezNet
Two Ways to Connect
What Do I Need?
Wired: Check Your Physical Settings!
Macintosh OS X
Wireless
Wired
Windows 10, 8, and 7
Wireless
Wired
Register Your Computer!
Android Phones & Tablets
Blackberry Phones
iPhones & iPads
Join Next Year’s RezNet Team!
10
10
11
12
13
14
18
21
24
25
26
28
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RezNet Handbook 2016 - 2017
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RezNet Handbook 2016 - 2017
Chapter 1:
What You Need to Know
RezNet Handbook 2016 - 2017
3
What You Need to Know
Welcome to RezNet!
RezNet welcomes you to campus and thanks you for being a part of our service. RezNet is Western’s preferred Internet
Service Provider for all Western, Huron University College, and Brescia University College residences. We are managed by
the Division of Housing and Ancillary Services in collaboration with Information Technology Services (ITS). The primary
purpose of the RezNet service is to support the academic mission of the University by providing convenient access to online
academic resources.
RezNet’s Support Philosophy
RezNet’s support philosophy is “students helping students,” which is why the RezNet team is primarily composed of fellow
University students. Each member of the team is friendly, approachable, and has been taught to deal with a wide range of
computer and networking related issues. There are no charges associated with hotline and in-room services provided by
RezNet staff.
Interested in joining the RezNet Team? See page 28 for more information.
Having Trouble with Your Wireless?
Our wireless service is the best connection for casual laptop use, your tablet, or your smart phone. If you are completing
academic quizzes or financial transactions, we strongly encourage you to use your laptop on our high-speed wired connection
instead.
When you are using our wireless service, there are a few things you can do to optimize your wireless connection:
• Ensure your device(s) are configured properly for RezNet’s wireless service by following the instructions in Chapter 2
• Eliminate other sources of wireless interference by turning off competing wireless devices in your room or suite.
Devices include: wireless printers, routers, wireless game controllers, Bluetooth devices, wireless speakers,
wireless headsets etc
• Speak with your neighbors about turning off devices that interfere with your connection, especially their wireless
printers and routers.
• Call the RezNet Hotline at 519-661-4225! We would be happy to troubleshoot your connection.
/
Information Technology Services
The Information Technology Services (ITS) Help Desk is an excellent resource for students. The Help Desk offers malware
and virus removal for personal student computers. If you suspect your computer is infected with malware or viruses, you can
bring it to the ITS Help Desk located on the first floor of the Support Services building. If you are visiting the ITS Help Desk
you must stay with your computer for your entire visit. ITS is not able to take your computer to work on and have you return
later.
For more information, you can reach the ITS Help Desk by phone at 519-661-3800 or online at uwo.ca/its .
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RezNet Handbook 2016 - 2017
What You Need to Know
The RezNet Hotline
If you are experiencing problems connecting to RezNet and are unable to find a solution in this handbook, please call the
RezNet Hotline. The RezNet Hotline is staffed by students who also provide in-room support throughout the year. If a
phone call to the RezNet Hotline does not solve your problem, a visit from one of our staff members may be required.
The RezNet Hotline phone number is:
519-661-4225
Move-in Days - Sunday, September 4th and Monday, September 5th
Sunday
Monday
9:00 am to 8:00 pm
9:00 am to 6:00 pm
Orientation Week - Tuesday, September 6th to Friday, September 9th
Tuesday
Wednesday
Thursday
Friday
9:00 am to 6:00 pm
9:00 am to 6:00 pm
9:00 am to 6:00 pm
9:00 am to 4:00 pm
Sunday, September 11th to Thursday, April 7th, 2017
Sunday
Monday to Thursday
Friday
6:00 pm to 9:00 pm
4:00 pm to 10:00 pm
2:00 pm to 5:00 pm
During exams, please refer to the RezNet website for Hotline dates and times.
Holiday Closures
The RezNet Hotline will be closed during the following holidays:
Thanksgiving:
Fall Study Break:
Winter Holiday:
Reading Week:
Easter Holiday:
RezNet Handbook 2016 - 2017
October 9th, 2016 and October 10th, 2016
October 27th, 2016 and October 28th, 2016
December 22nd, 2016 to January 3rd, 2017
February 19th, 2017 to February 28th, 2017
April 14th, 2017
5
What You Need to Know
RezNet Conditions of Use
I understand that as a condition of the activation of my RezNet service, I am required to agree to the following Conditions of
Use. I am responsible for all network traffic originating from my port and/or computer, including user activity, regardless of:
a. Whether or not I generate it,
b. Whether or not I know what I am doing,
c. Whether or not I realized that I have violated any specific policies
I will not use computing resources, particularly electronic mail, web servers, and/or bulletin boards, to send harassing,
obscene, or fraudulent messages. I will observe all University regulations regarding computing resources, including policies
established by the Division of Housing and Ancillary Services. The RezNet Conditions of Use above highlight some of the
more important conditions contained in the University’s Code of Behavior for Use of Computing Resources and Corporate Data. The Acceptable User Agreement must be reviewed and signed prior to obtaining access to university computing
resources, including RezNet.
The University’s Code of Behavior for Use of Computing Resources and Corporate Data can be found at:
uwo.ca/univsec/pdf/policies_procedures/section1/mapp113.pdf
The Acceptable User Agreement can be found at:
uwo.ca/its/identity/activatenonstudent.html
The use of Western’s computing resources is a privilege, available if you honour the requirements and obligations set out in the Residence Understandings and the Code of Behavior for Use of Computing Resources and Corporate Data. Violators of these policies are subject to the full
range of University disciplinary procedures. Sanctions include the temporary or permanent loss of access privileges, financial restitution, termination of your Residence Contract, expulsion from the University, and/or legal sanctions.
Copyright Law & File Sharing
It is expected that users of Western network services (including RezNet) will respect intellectual property and not participate
in the reproduction, storage, or distribution of copyrighted material without the written permission of the copyright holder. It
is your responsibility to practice safe and legal file sharing and to respect all copyright laws.
Each year, a number of copyright infringement complaints are received from copyright holders and their agents. These notices come from organizations that search the internet on behalf of the copyright holders. Your activity online is not anonymous
or untraceable, rather much of your internet activity is logged. These logs, combined with a copyright complaint, can confirm
and/or implicate you in illegal activity. If Western receives a copyright infringement complaint, it will be forwarded to your
Western email account for you to deal with appropriately.
As well as being liable for any criminal and civil court sanctions related to copyright offences, you can be subject to University
disciplinary procedures under the Student Code of Conduct. If you have recieved a copyright complaint, please take note of
the following information:
a) Western University has not given your identity to the complainant and as such they very likely do not know who you are
b) You are under no legal obligation to respond to or pay any presented “settlement offer”. Any such offers are not legally
binding and are not a part of Canadian copyright law. Only a legal court can impose any ruling.
c) Unless you contact the complainant directly or respond to a “settlement offer”, likely the only way for them to identify
you is through a court order.
Information on the Canadian Copyright Act can be found at: laws-lois.justice.gc.ca/eng/acts/C-42/. Please take the
appropriate steps to address this complaint and ensure that all identified copyrighted material is removed from the offending
device.
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RezNet Handbook 2016 - 2017
What You Need to Know
Turn Off The Wireless On Your Printer!
University Residences are densely populated buildings with the most prolific users of wireless technology imaginable. Wireless
printers, although used for only a few minutes each week, broadcast their interfering signals 24 hours a day, 7 days a week! The
symptoms of this interference include a slow network connection, network drops and weak, inconsistent or no signal strength.
Please help yourself and your neighbours above, below and on your floor by turning off the wireless features on your printer.
RezNet staff are more than happy to visit you to turn off these features for you, and in return they will give you a free printer cable! We thank you in advance for your cooperation in order to improve wireless service in residence.
Wireless Routers - Please Don’t Use Them!
Similar to wireless printers, wireless routers broadcast their interfering signals continuously. Please do not plug a router into
the RezNet jack in your room. If you have more than one wired network device you would like to use, give RezNet a call. We
can solve your issue without the expense of a router nor, the interference it will cause to your residence community.
Please note that wireless routers can also create security risks to the owner and the users of the router. Again we thank you in
advance for your cooperation to ensure better wireless service for all fellow students in your residence community!
Game Consoles & Online Gaming
It is possible to configure most game consoles to work on the RezNet wired network. To connect a game console you must
submit an Additional Device Form through reznet.uwo.ca . Handheld gaming devices such as the
Nintendo 3DS or Sony PSP are incompatible with the University’s wireless service. If you have questions regarding connecting your game console to RezNet, please contact the RezNet Hotline at 519-661-4225.
We make every effort to ensure that academically related resources perform efficiently on the RezNet wired network. In addition, we wish to maintain a high level of satisfaction with online gaming. If you are experiencing online gaming latency, please
notify [email protected] Although we cannot guarantee optimal game performance, we will attempt to resolve online
game issues where possible.
Additional Device Registration (Wired)
You may have an additional wired network device which you wish to use with RezNet such as a second computer, PS4, or
Xbox One. In order to register this additional device you will be required to provide the MAC Address (also known as Physical Address) of the computer or console.
Please note that you cannot register phones, tablets, and other devices that do not connect directly into the port in
your wall.
Game consoles must be registered and connected via Ethernet cable as they are unable to connect to our wireless network.
Once you have collected your MAC Address, you will need to submit an Additional Device Registration Form found under
the Getting Started menu item on our website at reznet.uwo.ca .
The following page includes instructions on how to find the MAC address of your game console.
RezNet Handbook 2016 - 2017
7
What You Need to Know
Finding Your Console’s MAC Address
PlayStation 4:
1. On the main menu, select Settings
2. Select Network
3. Select View Connection Status
The MAC Address will be displayed on the screen next to MAC Address (LAN Cable)
PlayStation 3
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
In Network Settings, go to Internet Connection Settings and select Custom setup
Select Wired Connection
For Operation Mode of Network Device, select Auto-detect
For IP Address Setting, select Automatic
For Set DHCP Host Name, select Do Not Set
For DNS Setting, Select Automatic
For MTU, select Automatic
For Proxy Server, select Do Not Use
Disable UPnP
Press X to save your settings
When asked to test connection, Press O to return to the Network Settings Menu
In Network Settings, go to Settings and Connection Status List
Your wired MAC address will be displayed on the list.
Xbox One:
1.
2.
3.
4.
Press the Menu button on the controller
Select Settings
Select Network
Select Advanced Settings
The MAC Address will be displayed on the right hand side of the screen next to Wired MAC.
Xbox 360:
1.
2.
3.
4.
5.
Navigate to the System area of the Xbox Dashboard.
Select Network Settings.
Select Edit Settings.
Select Additional Settings.
Select Advanced Settings.
The MAC address will be displayed toward the bottom of this page where it says Wired MAC Address.
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RezNet Handbook 2016 - 2017
Chapter 2:
Connecting to RezNet
RezNet Handbook 2016 - 2017
9
Connecting to RezNet
Two Ways to Connect
RezNet subscribers have two ways to connect to the internet in residence. Subscribers can connect their laptops, game consoles, and
other wired devices to our wired network. Other devices such as smart phones and tablets can connect to our additional wireless
network. Requirements for connecting to either of our services is outlined below.
What Do I Need?
A Computer, Tablet, or Smart Phone
Nearly any computer, tablet, or smart phone can connect to RezNet’s wireless and/or wired service! RezNet provides full
technical support for:
(a) Macintosh OS X 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), and 10.7 (Lion)
(b) Windows 10, 8, and 7
(c) Android Phones & Tablets
(d) Blackberry Phones
(e) iPhones & iPads
Distributions of the Linux operating system are not supported by RezNet staff. Machines running the Linux operating system will
still be able to connect to RezNet’s services.
In order to connect to RezNet’s wireless service (WesternRezNet), your computer, tablet, or smart phone must have:
(a) All operating system critical updates
(b) Up-to-date anti-virus software configured to update automatically on a daily basis
(c) A wireless network adapter capable of supporting G and/or N network(s)
In order to connect to RezNet’s wired service, your computer, tablet, or smart phone must have:
(a) All operating system critical updates
(b) Up-to-date anti-virus software configured to update automatically on a daily basis
(c) An ethernet port or external ethernet adapter
(d) A network cable (also known as an ethernet cable)
Please note that other smart phones and tablets can connect to RezNet’s wireless service - if you require assistance connecting a
computer, tablet, or smart phone not listed above please call the RezNet Hotline at 519-661-4225.
!
In order to connect to our wired network your computing device must have an ethernet port. Many popular
laptops do not have an ethernet port, so you may require an adapter to connect. If you are unsure whether
your device has an ethernet port, don’t hesitate to call the RezNet Hotline at 519-661-4225.
To get started please refer to instructions for your device on the following pages.
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RezNet Handbook 2016 - 2017
Connecting to RezNet
Wired: Check Your Physical Settings!
Port
To connect to RezNet’s wired service, you must connect your ethernet cable to the RezNet port (located on the wall of your
residence room) and the ethernet port in your computer. If your RezNet port has been physically damaged, please call the
RezNet Hotline and a staff member will arrange to visit your room and verify the damage. Once port damage is confirmed, we
will dispatch a repair technician to your room.
Cable
Ensure that your cable is an ethernet cable. A telephone cable will not allow you to connect to RezNet. Please ensure that there
are no noticeable breaks in the cable. If you have an ethernet cable that is longer than needed, be sure to wrap the cable with a
twist tie to avoid any safety hazards.
RezNet Handbook 2016 - 2017
11
Connecting to RezNet
Macintosh OS X
Version 10.7 and above
Configuration for Our Wireless Service
a)
Click on the Wireless Network symbol
on the top right of your screen
b)
Click Turn Wifi On
c)
Click on WesternRezNet
d)
In the new window enter the following:
Username: your Western username
Password: your Western password
e)
12
Click Join
RezNet Handbook 2016 - 2017
Connecting to RezNet
Macintosh OS X
Configuration for Our Wired Service
The following instructions explain how to configure your computer’s settings to allow you to access RezNet with OS X
versions 10.11 (El Capitan), 10.10 (Yosemite) , 10.9 (Mavericks), 10.8 (Mountain Lion), and 10.7 (Lion).
!
Macbook Air and Retina Display Users
In order to connect to RezNet’s primary wired service you will need a external
ethernet adapter such as the Apple USB/Thunderbolt Ethernet Adapter.
a)
From the Apple Menu or the dock, select
System Preferences and click the Network
icon
b)
Select Location: Automatic from the menu
c)
Ensure Ethernet is selected from the list on
the left
d)
Select Configure: Using DHCP from the
menu
e)
Click the Advanced button
f)
Under the TCP/IP tab: Ensure Using
DHCP is selected in the Configure
IPv4 menu
g)
Under the TCP/IP tab: Ensure
Automatically is selected in the Configure
IPv6 menu
h)
Under the AppleTalk tab: Uncheck
Make AppleTalk Active.
Note: If AppleTalk menu item is not
present, skip this step
i)
Under the Proxies tab, uncheck all check
boxes.
j)
Click OK.
Proceed to page 21 to
register your computer.
RezNet Handbook 2016 - 2017
13
Connecting to RezNet
Windows 10, 8, and 7
Configuration for Our Wireless Service
14
a)
In the desktop interface, right click on the Wireless
Icon and select Open Network and Sharing
Center
b)
Select Set up a connection or network
c)
Click Manually connect to a wireless network
d)
Click Next
RezNet Handbook 2016 - 2017
Connecting to RezNet
e)
Enter the following information:
Network name: WesternRezNet
Security type: WPA2-Enterprise
Encryption Type: AES
f)
Click Next
g)
Click Change connection settings. This will open
the network properties window
h)
RezNet Handbook 2016 - 2017
In the Security tab, under Choose a network
authentication method, select Settings
15
Connecting to RezNet
i)
From the Protect EAP Properties’ window,
check mark: Verify this server’s identity by
validating the certificat e
Check mark: Connect to these servers
Enter: *.uwo.ca
Check mark the following items:
Thawte Premium Server CA
Thawte Premium Server CA
Thawte Primary Root CA
j)
Under Select Authentication Method:
Click Configure
k)
In the EAP MSCHAPv2 Window:
Uncheck: Automaticaly use my windows logon
name and password (and domain if any).
16
l)
Click OK twice to return to WesternRezNet
Wireless Network Properties
m)
Click Advanced Settings
RezNet Handbook 2016 - 2017
Connecting to RezNet
n)
Check mark: Specify Authentication mode and
select User authetication from the
drop-down menu below.
o)
Click OK twice to return to the Desktop.
You will now have to enter your credentials.
!
Please refer to the left hand side of this page for images of the Windows 10, 8, and 7 log in screens.
You must complete the instructions below to finish configuration, and
connect to our wireless service.
Windows 10
Please use the following steps for Windows 7, 8, and 10.
p)
Select WesternRezNet
q)
Click Connect
r)
Enter the following information:
User name: your Western username
Password: your Western password
Windows 8
s)
Click OK
You may see a Windows Security Alert. Click Connect.
Windows 7
You should now be connected to WesternRezNet. To test
your connection, open a web browser and connect to a website.
RezNet Handbook 2016 - 2017
17
Connecting to RezNet
Windows 10, 8, and 7
Configuration for Our Wired Service
a)
In the desktop interface, right click on the Wireless
Icon and select Network and Sharing Center
b)
Click on Change Adapter Settings
c)
In the Network connections window, right-click on
the Ethernet icon (Windows 8 and 10)/Local
Area Connection (Windows 7)
and choose Properties
If you do not see the Ethernet icon, you may need to install
drivers for your network card. If you experience difficulties,
please call the RezNet Hotline at 519-661-4225.
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RezNet Handbook 2016 - 2017
Connecting to RezNet
d)
Uncheck the following:
File and Printer Sharing for Microsoft
Networks
Microsoft Network Adapter Multiplexor
Protocol
Microsoft LLDP Protocol Driver
Link Layer topology Discovery Mapper
I/O Driver
Link Layer topology Discovery
Responder
Internet Protocol Version 6 (TCP/IPv6)
e)
Select Internet Protocol Version 4 (TCP/IPv4)
in the Local Area Connection Properties
window and click Properties
f)
In the General tab:
Verify that Obtain an IP address automatically is
selected
Verify that Obtain DNS server address
automatically is selected
RezNet Handbook 2016 - 2017
g)
Click on the Advanced button
h)
In the DNS tab, uncheck Register this connection’s
address in DNS
19
Connecting to RezNet
i)
In the WINS tab:
Select the option Disable NetBIOS over
TCP/IP
Click OK to exit the Advanced TCP/IP, then OK
again
j)
Navigate to the Control Panel
k)
Select Internet Properties
l)
Select the Connections tab. Ensure Never dial a
connection is selected. The click LAN settings
m)
Uncheck Automatically detect settings. Ensure
nothing else is checked
n)
Click OK
Proceed to page 21 to
register your computer.
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RezNet Handbook 2016 - 2017
Connecting to RezNet
Register Your Computer
Before you can obtain access to the campus network and the Internet via RezNet, you must register your computer.
This procedure requires a web browser. You will also need your Western Personal Computer Account username and
password.
a)
Ensure that your computer is disconnected from any wireless network.
b)
Plug one end of your network cable into your computer and the other end into the RezNet port on the wall.
Be sure not to use a telephone cable (See page 11).
c)
Start your web browser.
d)
Your browser should automatically go to the registration page. If not, type registerme.uwo.ca into the
address bar and press Enter. If the registration page does not appear, then your network configuration may
be incorrect.
e)
The registration page will be displayed. Read the instructions carefully.
f)
Enter your Western Personal Computer Account username and password and click on the Begin
Registration button.
RezNet Handbook 2016 - 2017
21
Connecting to RezNet
g)
The Security Preparation Confirmation page should appear. You must ensure that your computer has
up-to-date anti-virus software installed, and current operating system updates. You must also agree to adhere
to RezNet’s bandwidth guidelines.
Check the check boxes on this page and click Accept if your computer meets these requirements. Users
who fail to keep their computer secure will be quarantined from the RezNet network without notice.
h)
22
On the next page of the registration process, enter your computer’s serial number and choose your
operating system from the drop-down menu. This information is optional but can be used to identify your
computer in the case of loss or theft. Click Register.
RezNet Handbook 2016 - 2017
Connecting to RezNet
i)
Restart your computer.
j)
Open your web browser and connect to a website.
If you experience any difficulties, call the RezNet Hotline at 519-661-4225.
!
To register an additional wired device (e.g. a PS4, Xbox One, or a second computer) to the
RezNet wired network, you will need to send in an Additional Device Registration Form
(see page 7) under the Getting Started menu item on our website at reznet.uwo.ca
RezNet Handbook 2016 - 2017
23
Connecting to RezNet
Android Phones & Tablets
Configuration for Our Wireless Service
!
a)
Open Settings located in the dock
b)
Select Wi-Fi or Wi-Fi Settings
c)
Select WesternRezNet
d)
Log-in using your Western username and password
You should now be connected. If WesternRezNet is not listed please
proceed to steps e) through h).
e)
Select Add Wi-Fi Network
f)
Fill out the required field as follows:
Network SSID: WesternRezNet
Security: 802.1x EAP
EAP Method: PEAP
Phase 2 Authentication: None
CA Certificate: unspecified
User Certificate: unspecified
Identity: your Western username
Password: your Western password
24
g)
Select Connect
h)
Open your web browser and connect to a website
RezNet Handbook 2016 - 2017
Connecting to RezNet
Blackberry Phones
Configuration for Our Wireless Service
a)
Open Settings or Setup
b)
Select Network and Connections
c)
Select Wi-Fi
d)
Select WesternRezNet
e)
Enter the following information:
Username: your Western username
Password: your Western password
RezNet Handbook 2016 - 2017
f)
Press Connect
g)
Open your web browser and connect to a website
25
Connecting to RezNet
iPhones & iPads
Configuration for Our Wireless Service
a)
Tap Settings
b)
Tap Wi-Fi
Wireless signals that are in range are displayed
in this area. You should see WesternRezNet
wireless network in the list.
Do not click this one though.
26
c)
Tap Other...
d)
Tap Security
e)
Tap WPA2 Enterprise
f)
Tap Other Network to return to the previous
screen
RezNet Handbook 2016 - 2017
Connecting to RezNet
a)
Enter the following by tapping on each line of
information:
Network Name: WesternRezNet
Security: leave as WPA2 Enterprise
Username: your Western username
Password: your Western password
b)
Tap Trust
c)
Tap Accept for the security certificate that is
displayed
(It may take a few seconds for the acceptance to
process)
d)
There should now be a checkmark next to
WesternRezNet network
As well, the Wireless Connection symbol should
appear to the top left of your device’s screen
These indicate that your wireless connection
should now be active
RezNet Handbook 2016 - 2017
27
What You Need to Know
Join Next Year’s RezNet Team!
If you have excellent customer service skills and enjoy working in a team environment, apply to work with us! RezNet will be
looking for students to join next year’s team beginning in November 2016. Watch for the employment email that we send to all
students living in residence, when we launch our hiring campaign.
Why work for RezNet?
¯
Put school first! RezNet has flexible work schedules that accommodate your academic needs.
¯
It’s about people, not computers! RezNet follows a “students helping students” philosophy.
¯
We teach you what you need to know! Being part of the RezNet team will allow you the
opportunity to enhance your technical knowledge.
¯
Leadership! RezNet offers leadership opportunities in fields such as marketing, programming,
internet security and customer service.
¯
Job experience! RezNet is an excellent opportunity to gain IT and customer service experience!
Visit our website for hiring updates!
reznet.uwo.ca
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RezNet Handbook 2016 - 2017
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