Gift Card VIRTUAL TERMINAL

Gift Card VIRTUAL TERMINAL
Gift Card
MERCHANT SUPPORT: 1-888-381-8258
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VIRTUAL TERMINAL
Quick Reference Guide
SALE / BALANCE BY PHONE: 1-877-654-6937
Go to www.valutec.net
Select “login” below merchants at the bottom left of your screen
Select “login” below “virtual terminal access”
Input user name/password and select submit
The Virtual Terminal interface should appear.
HOW TO
Activate a New Card
➀ Select “ACTIVATE NEW CARD”
➁ Enter customer information (optional)
➂ Select Card Type
DESCRIPTION
“ACTIVATION” places value on a card for
the first time.
• Click “card number” field and swipe card, or manually type in card number
➄ Click “Process Transaction” button
• GIFT CARD: enter $ amount
➂ Enter card number
• Click “card number” field and swipe card, or
manually type in card number
➃ Click “Process Transaction” button
➀ Select “ADD VALUE / ADD POINTS”
➁ Select card type
• GIFT CARD: enter $ amount
➂ Enter card number
• Click “card number” field and swipe card, or
manually type in card number
➃ Click “Process Transaction” button
“CARD BALANCE” looks up the current
value of a gift card.
• GIFT CARD
➂ Enter card number
• Click “card number” field and swipe card, or
manually type in card number
➃ Click “Process Transaction” button
Void A Transaction
➀ Select “VOID TRANSACTION”
➁ Select card type
• GIFT CARD
➂ Enter auth code for transaction
➃ Enter card number
• Click “card number” field and swipe card, or
manually type card number
➀ Select “REPLACE CARD”
➁ Select card type
• GIFT CARD
“REDEEM VALUE” reduces the $ value of a
gift card by the amount entered.
“NSF MESSAGE” if card value is less than the
sale amount, a NSF receipt prints showing
the available card balance.
“SPLIT TENDER” when an “amount due” message is displayed, press any key. A receipt
prints showing the amount due.
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Add Value
➀ Select “CARD BALANCE”
➁ Select card type
Replace a Lost or Damaged Card
➃ Enter card number
➀ Select “REDEEM VALUE/POINTS”
➁ Select card type
Get Card Balance
DESCRIPTION
“VOID” cancels the last transaction.
HINT: to void older transactions, use
“Add Value” or “Sale” to adjust the card’s
balance to the correct amount. Make a
note when you do this for accounting
purposes.
Auth Code: can be found on the receipt.
➄ Click “Process Transaction” button
• GIFT CARD: enter $ amount
Redeem a Card
HOW TO
“ADD VALUE” increases the dollar value of
an already-active gift card by the amount
entered.
➂ Enter number of the old card you are replacing
• Click “card number” field and manually
type card number
“REPLACE” deactivates a lost or
damaged card and transfers the balance
to a new card.
NOTE: you must have the card number
of the lost or damaged card.
➃ Enter number of the card to be activated
• Click “card number” field and swipe card, or
manually type in card number
➄ Click “process transaction” button
Deactivate a Card
➀ Select “DEACTIVATE CARD”
➁ Select card type
➂ Enter card number
“DEACTIVATE” permanently disables a
card and refunds the balance to the
customer.
• Click “card number” field and swipe card, or
manually type in card number
➃ Click “Process Transaction” button
Reports
The two primary reports are accessible through Virtual Terminal. Additional reports may
be accessed by clicking the web access login and entering your user id/password.
Please note all merchants have a different login for web access and virtual terminal.
CURRENT DAY TOTALS Provides a summary of the current days transactions, such as activations,
add value, sales, etc.
PREVIOUS DAY TOTALS Provides a summary of the previous days transactions.
ver 08/08
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