IBM ServicePac PC966
IBM Europe, Middle East, and Africa Services Announcement
ZS09-0164, dated August 11, 2009
IBM Committed Post Warranty ServicePacs offer
committed service maintenance for IBM System X
Table of contents
1
1
2
Overview
Availability date
Description
7
7
Prices
Announcement countries
Overview
This range of IBM® ServicePac® products delivers hardware maintenance or
maintenance upgrade coverage in an electronic format. ServicePac is available
through the same IBM Business Partners who sell the related IBM hardware. With
these ServicePac offerings, you get an off-the-shelf upgrade solution the same time
that you purchase the IBM machine. The number of unique ServicePac offerings is
kept to a minimum with each part number supporting a range of machine types.
To select the correct ServicePac for a particular machine type, you can use a
selection guide that includes a complete list of machine types with cross-references.
Alternatively, ServicePac details can be found at
http://www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do
You can order ServicePac offerings by part number through SAP in the same
way you order IBM products. The simple registration process ensures that you
receive fast and efficient coverage. To be eligible for service, you must purchase
a ServicePac within 30 days of the purchase of the machine type to which it
applies. You must also register a ServicePac offering within 15 days of purchase by
completing the ServicePac online registration at
http://www.ibm.com/servicepac
Availability date
August 11, 2009
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
IBM is a registered trademark of International Business Machines Corporation
1
Description
Affected ServicePac part numbers and their associated machine types
System x ServicePac committed service
Warranty and Maintenance Upgrades
The following one-year on-site 6-hour committed service offerings (7 days x 24 hour
coverage) are only available to
• Germany
• Austria
ServicePac
part
number
I/D
ServicePac
description
46D4150
PC745
1YR 6hr PW Com Fix
8486
8487
8488
8489
46D4151
PC746
1YR 6hr PW Com Fix
4362
4363
7973
7974
7976
7978
7984
7992
8648
8837
7940
7941
46D4152
PC747
1YR 6hr PW Com Fix
7975
46D4153
PC748
1YR 6hr PW Com Fix
8847
8864
8877
8878
46D4154
PC749
1YR 6hr PW Com Fix
7979
7985
8840
46D4155
PC750
1YR 6hr PW Com Fix
7969
8848
46D4156
PC751
1YR 6hr PW Com Fix
8841
8866
7977
46D4157
PC752
1YR 6hr PW Com Fix
7943
8863
8865
46D4158
PC753
1YR 6hr PW Com Fix
8855
7163
46D4159
PC754
1YR 6hr PW Com Fix
8872
8874
8879
1701
7141
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
Eligible
machine
type
IBM is a registered trademark of International Business Machines Corporation
2
46D4160
PC755
1YR 6hr PW Com Fix
4347
4364
4365
8485
8490
8491
8849
54Y4711
PC966
1YR 6hr PW Com Fix
4368
4194
54Y4712
PC967
1YR 6hr PW Com Fix
4192
4193
54Y4713
PC968
1YR 6hr PW Com Fix
1733
54Y4714
PC969
1YR 6hr PW Com Fix
7948
54Y4715
PC970
1YR 6hr PW Com Fix
4190
4367
40Y5885
PC971
1YR 6hr PW Com Fix
1700
The following one-year on-site 24-hour committed service offerings (7 days x 24
hour coverage) are only available to
• Poland
• Czech Republic
• Slovakia
• Romania
• Hungary
• Slovenia
• Switzerland
• Germany
• Croatia
• Austria
• Russia
• Turkey
ServicePac
part
number
I/D
ServicePac
description
46D4172
PC756
1YR 24hr PW Com Fix
8486
8487
8488
8489
46D4173
PC757
1YR 24hr PW Com Fix
4362
4363
7973
7974
7976
7978
7984
7992
8648
8837
7940
7941
46D4174
PC758
1YR 24hr PW Com Fix
7975
46D4175
PC759
1YR 24hr PW Com Fix
8847
8864
8877
8878
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
Eligible
machine
type
IBM is a registered trademark of International Business Machines Corporation
3
46D4176
PC760
1YR 24hr PW Com Fix
7979
7985
8840
46D4177
PC761
1YR 24hr PW Com Fix
7969
8848
46D4178
PC762
1YR 24hr PW Com Fix
8841
8866
46D4179
PC763
1YR 24hr PW Com Fix
8863
8865
46D4180
PC764
1YR 24hr PW Com Fix
8855
46D4181
PC765
1YR 24hr PW Com Fix
8872
8874
8879
1701
7141
46D4182
PC766
1YR 24hr PW Com Fix
4347
4364
4365
8485
8490
8491
8849
40Y5886
PC972
1YR 24hr PW Com Fix
4194
4368
40Y5887
PC973
1YR 24hr PW Com Fix
4192
4193
40Y5888
PC974
1YR 24hr PW Com Fix
1733
7977
40Y5889
PC975
1YR 24hr PW Com Fix
7948
40Y5890
PC976
1YR 24hr PW Com Fix
7943
40Y5891
PC977
1YR 24hr PW Com Fix
7163
40Y5892
PC978
1YR 24hr PW Com Fix
1700
40Y5893
PC979
1YR 24hr PW Com Fix
4190
4367
The following one-year on-site 8-hour committed service offerings (7 days x 24 hour
coverage) are only available to
• Poland
• Czech Republic
• Slovakia
• Croatia
• Romania
• Hungary
• Slovenia
• Switzerland
• Russia
• Turkey
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
IBM is a registered trademark of International Business Machines Corporation
4
ServicePac
part
number
I/D
ServicePac
description
54Y4694
PC949
1YR 8hr PW Com Fix
8489
8487
8486
8488
54Y4695
PC950
1YR 8hr PW Com Fix
8648
7984
7976
7992
8837
7978
7974
7973
4363
4362
7940
7941
7975
54Y4697
PC952
1YR 8hr PW Com Fix
8847
8877
8864
8878
54Y4698
PC953
1YR 8hr PW Com Fix
7985
7979
8840
54Y4699
PC954
1YR 8hr PW Com Fix
8848
7969
54Y4700
PC955
1YR 8hr PW Com Fix
8841
8866
7977
54Y4701
PC956
1YR 8hr PW Com Fix
8865
8863
7943
54Y4702
PC957
1YR 8hr PW Com Fix
8855
7163
54Y4703
PC958
1YR 8hr PW Com Fix
8872
8874
8879
7141
1701
54Y4704
PC959
1YR 8hr PW Com Fix
8485
8849
4347
4364
8490
8491
4365
54Y4705
PC960
1YR 8hr PW Com Fix
4194
4368
54Y4706
PC961
1YR 8hr PW Com Fix
4192
4193
54Y4707
PC962
1YR 8hr PW Com Fix
1733
54Y4708
PC963
1YR 8hr PW Com Fix
7948
54Y4709
PC964
1YR 8hr PW Com Fix
4190
4367
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
Eligible
machine
type
IBM is a registered trademark of International Business Machines Corporation
5
54Y4710
PC965
1YR 8hr PW Com Fix
1700
Note: All models are covered in machine type list above unless stated otherwise.
Maintenance service upgrade (MSU)
Maintenance Service Upgrade enhances the level of service from the Base
Maintenance Service associated with the machine type and model. Maintenance
Service Upgrades can include single elements or combinations of:
1. Extended hours of coverage
2. Upgraded service delivery method (SDM)
3. Higher level of response time objective
Terms and eligibility requirements
Service delivery method
IBM On-site Repair (IOR): Repair is performed at customer site. If the machine
cannot be fixed with the help of IBM remote support, the repair activity is performed
by an IBM representative at the customer's site.
The term screening refers to the initial remote problem determination (PD) or
problem source identification (PSI) activity on a customer's service request that is
performed by technical support personnel. Typically this is the first technical activity
performed after the service request has been entered into the call management
system and the customer has been entitled. Call screening results in the creation of
the initial action plan to resolve the service request.
IBM Courier Exchange (ICE): Machine exchange at customer site. If the
warranty service is required, call IBM support. If the machine cannot be fixed with
the help of IBM remote support, the defective machine is exchanged for a machine
that is in good working order by an IBM-designated courier. The customer is
responsible for disconnecting the defective machine and activating the replacement
machine.
ServicePac response time
Committed service means that IBM will guarantee to restore the affected machine
to good working order within an average of 6, 8, or 24 hours from the time the
problem is initially reported to IBM. This committed service time is dependent on
the ServicePac part number ordered. The restoration of system readiness does not
include installation or configuration of system and application software.
These ServicePac offerings do not cover the repair of damage to the machine caused
by failure to provide a suitable environment as prescribed by IBM, accident, disaster,
misuse, abuse, non-IBM modifications of the machine, attachment of non-IBM
features, or by unauthorized service on the machine. IBM does not warrant the loss
or corruption of data or programs.
The customer is responsible for the reconstruction of lost or corrupted programs.
Items classified as consumable supplies or accessories are not covered under this
service offering.
To be eligible for service, you must follow the registration instructions on the
registration e-mail received upon purchase and must successfully register the
ServicePac offering.
Hours of coverage
• 9x5 coverage - 9 hours per day, Monday through Friday, excluding public and
national holidays
• 24x7 coverage - 24 hours per day, Monday through Saturday, 365 days a year
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
IBM is a registered trademark of International Business Machines Corporation
6
Limitations with respect to replacements or to parts for upgrades: Products
classified as consumable supplies, such as peripheral devices and accessories, such
as external displays, are not covered by this service.
Repair parts and replacement machines, which may be furnished on an exchange
basis, may not be new but will be in good working order. All replaced parts and
machines become the property of IBM. Some parts of IBM machines are designated
as customer replaceable units (CRUs), enabling you to replace these parts.
CRU information and replacement instructions are shipped with the IBM machine.
They are also available upon request. You may be given the option of installing a
CRU yourself or may request IBM to install it as part of this service. You must return
all defective CRUs to IBM in accordance with the return instructions issued with the
replacement CRU. Certain machines require machine code or licensed internal code
(LIC), such as microcode or system code, to correctly function. For such machines,
you are responsible for downloading designated machine code and LIC updates from
an IBM Web site or from other electronic media, and following the instructions that
IBM provides.
For a full definition of IBM maintenance services, visit
http://www.ibm.com/services/europe/maintenance/operational-guides.html
Prices
For pricing information, contact your IBM representative or your IBM Business
Partner.
Announcement countries
Announcement is restricted to the following countries:
• Germany
• Poland
• Czech Republic
• Slovakia
• Croatia
• Romania
• Hungary
• Slovenia
• Austria
• Switzerland
• Russia
• Turkey
Trademarks
IBM and ServicePac are registered trademarks of IBM Corporation in the United
States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
IBM is a registered trademark of International Business Machines Corporation
7
your information only. Reference to other products in this announcement does not
necessarily imply those products are announced, or intend to be announced, in your
country. Additional terms of use are located at:
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/
IBM Europe, Middle East, and Africa
Services Announcement ZS09-0164
IBM is a registered trademark of International Business Machines Corporation
8
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