IBM ServicePac PC966 Datasheet

IBM Europe, Middle East, and Africa Services Announcement

ZS09-0164, dated August 11, 2009

IBM Committed Post Warranty ServicePacs offer committed service maintenance for IBM System X

Table of contents

1

Overview

1

Availability date

2

Description

7

Prices

7

Announcement countries

Overview

This range of IBM® ServicePac® products delivers hardware maintenance or maintenance upgrade coverage in an electronic format. ServicePac is available through the same IBM Business Partners who sell the related IBM hardware. With these ServicePac offerings, you get an off-the-shelf upgrade solution the same time that you purchase the IBM machine. The number of unique ServicePac offerings is kept to a minimum with each part number supporting a range of machine types.

To select the correct ServicePac for a particular machine type, you can use a selection guide that includes a complete list of machine types with cross-references.

Alternatively, ServicePac details can be found at http://www.developer.ibm.com/cod/spst/servicepac/extProductSelectorWWW.do

You can order ServicePac offerings by part number through SAP in the same way you order IBM products. The simple registration process ensures that you receive fast and efficient coverage. To be eligible for service, you must purchase a ServicePac within 30 days of the purchase of the machine type to which it applies. You must also register a ServicePac offering within 15 days of purchase by completing the ServicePac online registration at http://www.ibm.com/servicepac

Availability date

August 11, 2009

IBM Europe, Middle East, and Africa

Services Announcement ZS09-0164

IBM is a registered trademark of International Business Machines Corporation 1

Description

Affected ServicePac part numbers and their associated machine types

System x ServicePac committed service

Warranty and Maintenance Upgrades

The following one-year on-site 6-hour committed service offerings (7 days x 24 hour coverage) are only available to

• Germany

• Austria

ServicePac Eligible part ServicePac machine number I/D description type

46D4150 PC745 1YR 6hr PW Com Fix 8486

8487

8488

8489


4363

7973

7974

7976

7978

7984

7992

8648

8837

7940

7941



8864

8877

8878


7985

8840


8848


8866

7977


8863

8865


7163


8874

8879

1701

7141





4364

4365

8485

8490

8491

8849

54Y4711 PC966 1YR 6hr PW Com Fix 4368

4194


4193




4367



• Poland

• Czech Republic

• Slovakia

• Romania

• Hungary

• Slovenia

• Switzerland

• Germany

• Croatia

• Austria

• Russia

• Turkey



8487

8488

8489


4363

7973

7974

7976

7978

7984

7992

8648

8837

7940

7941



8864

8877

8878





7985

8840


8848


8866


8865



8874

8879

1701

7141


4364

4365

8485

8490

8491

8849


4368


4193


7977






4367


• Poland

• Czech Republic

• Slovakia

• Croatia

• Romania

• Hungary

• Slovenia

• Switzerland

• Russia

• Turkey






8487

8486

8488


7984

7976

7992

8837

7978

7974

7973

4363

4362

7940

7941

7975


8877

8864

8878


7979

8840


7969


8866

7977


8863

7943


7163


8874

8879

7141

1701


8849

4347

4364

8490

8491

4365


4368


4193




4367





Note: All models are covered in machine type list above unless stated otherwise.

Maintenance service upgrade (MSU)

Maintenance Service Upgrade enhances the level of service from the Base

Maintenance Service associated with the machine type and model. Maintenance

Service Upgrades can include single elements or combinations of:

1.Extended hours of coverage

2.Upgraded service delivery method (SDM)

3.Higher level of response time objective

Terms and eligibility requirements

Service delivery method

IBM On-site Repair (IOR): Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site.

The term screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.

IBM Courier Exchange (ICE): Machine exchange at customer site. If the warranty service is required, call IBM support. If the machine cannot be fixed with the help of IBM remote support, the defective machine is exchanged for a machine that is in good working order by an IBM-designated courier. The customer is responsible for disconnecting the defective machine and activating the replacement machine.

ServicePac response time

Committed service means that IBM will guarantee to restore the affected machine to good working order within an average of 6, 8, or 24 hours from the time the problem is initially reported to IBM. This committed service time is dependent on the ServicePac part number ordered. The restoration of system readiness does not include installation or configuration of system and application software.

These ServicePac offerings do not cover the repair of damage to the machine caused by failure to provide a suitable environment as prescribed by IBM, accident, disaster, misuse, abuse, non-IBM modifications of the machine, attachment of non-IBM features, or by unauthorized service on the machine. IBM does not warrant the loss or corruption of data or programs.

The customer is responsible for the reconstruction of lost or corrupted programs.

Items classified as consumable supplies or accessories are not covered under this service offering.

To be eligible for service, you must follow the registration instructions on the registration e-mail received upon purchase and must successfully register the

ServicePac offering.

Hours of coverage

• 9x5 coverage - 9 hours per day, Monday through Friday, excluding public and national holidays

• 24x7 coverage - 24 hours per day, Monday through Saturday, 365 days a year




Limitations with respect to replacements or to parts for upgrades: Products classified as consumable supplies, such as peripheral devices and accessories, such as external displays, are not covered by this service.

Repair parts and replacement machines, which may be furnished on an exchange basis, may not be new but will be in good working order. All replaced parts and machines become the property of IBM. Some parts of IBM machines are designated as customer replaceable units (CRUs), enabling you to replace these parts.

CRU information and replacement instructions are shipped with the IBM machine.

They are also available upon request. You may be given the option of installing a

CRU yourself or may request IBM to install it as part of this service. You must return all defective CRUs to IBM in accordance with the return instructions issued with the replacement CRU. Certain machines require machine code or licensed internal code

(LIC), such as microcode or system code, to correctly function. For such machines, you are responsible for downloading designated machine code and LIC updates from an IBM Web site or from other electronic media, and following the instructions that

IBM provides.

For a full definition of IBM maintenance services, visit http://www.ibm.com/services/europe/maintenance/operational-guides.html

Prices

For pricing information, contact your IBM representative or your IBM Business

Partner.

Announcement countries

Announcement is restricted to the following countries:

• Germany

• Poland

• Czech Republic

• Slovakia

• Croatia

• Romania

• Hungary

• Slovenia

• Austria

• Switzerland

• Russia

• Turkey

Trademarks

IBM and ServicePac are registered trademarks of IBM Corporation in the United

States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for




your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at: http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page http://www.ibm.com/planetwide/




IBM ServicePac PC966 Datasheet

IBM Europe, Middle East, and Africa Services Announcement

ZS09-0164, dated August 11, 2009

IBM Committed Post Warranty ServicePacs offer committed service maintenance for IBM System X

Table of contents

Overview

Availability date

Description

Prices

Announcement countries

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