Cisco 8851, 8861 IP phone Quick Reference Card

   

Self  Care  Portal  

To  customize  your  phone  op1ons  for  speed  dial,  call  forwarding  and  mobility:  

•  From  a  web  browser  enter:   h<ps://mybuphone.bu.edu/ucmuser/  

•  Enter  your  BU  ID  

•  Enter  your  Kerberos  password  

•  Click  Sign  In  

NOTES:  

Click  here   to  change  call   forward  all   calls,  busy   and  no   answer   des1na1ons  

Click  here  to  set  phone  services  PIN    

(for  personal  directory)  

Click  here  to  enter  speed  dial  numbers  

Click  here  to  ac1vate/deac1vate  missed  call  log  

Click  here  to  add  personal  contacts  

For  Assistance:  

Call  Communica;on  

Services  Help  Desk  

3-­‐2097  

Cisco  8851  and  8861  Quick  Reference  Card  

1.  Handset light strip – Indicates an incoming call (flashing red) or voice mail message (steady red)

2.  Phone Screen – Displays status, feature and call information

3.  Line (left side) and Call Session

(right side) Buttons –

Steady Green – active call

Flashing Green – held call

Flashing Amber – incoming call

Steady Red – shared line in use

4.  Soft Key buttons – engages the associated feature in the display

5.  Navigation Pad and Select Buttons –

Used to scroll through menus and highlight active calls and features.

While on-hook, pressing the down option displays your Recent call list

6.  End Call Button – Disconnects from an active call

7.  Hold Button –Places a call on hold and retrieves a held call

8.  Conference Button – Initiates a conference call

9.  Transfer Button – Initiates a call transfer

10.  Speaker Button – Activates (steady green) and deactivates the speakerphone

11.  Mute Button –Deactivates (steady red) and reactivates the microphone

12.  Headset Button –Activates (steady green) and deactivates the user provided headset

13.  Dial Pad – Allows you to enter numbers, letters and select numeric menu items

14.  Up/Down Volume Rocker – Adjusts ringer volume while on hook; adjusts handset, speaker and headset volumes while off-hook

15.  Contacts Button –Personal and Corporate (University) Directory look-up access

16.  Application Menu Button – Provides access to Recent Calls, Settings, and other phone applications

17.  Messages Button – press to access voice mail

18.  Back Button – Returns to previous screen or window

19.  Handset  

Placing  Calls  

To  place  a  call:  

•  LiN  the  handset  or  

         Press  Speaker  bu<on  or  

         Press  the  Headset  bu<on  or  

         Press  the  New  call  soNkey  or  

         Press  a  session  bu<on  

•  Dial  the  number  

To  place  a  second  call  on  the  same   line:  

•  Press  the  next  idle  session  bu<on  

•  Dial  the  number  

To  call  within  the  BU  Charles  River  

Campus:  

•  Dial  the  5  digit  extension  number  

To  call  the  BU  Medical  Campus:  

•  Dial  126  +  the  5  digit  extension  

To  call  an  external  number:  

•  Dial  9+1+  telephone  number  

•  If  required,  enter  authoriza1on   code  +  #                      

To  call  Emergency  Services:  

•  Dial  911  or  9+911  

To  redial  last  number  called:  

•  Press  the  Redial  soNkey  

To  place  a  speed  dial  call:  

 

•  While  on-­‐hook,  enter  the  speed   dial  code  

•  Press  the  Speed  dial  soNkey  

Answering  Calls  

 

To  answer  an  incoming  call:  

•  LiN  the  handset  or  

         Press  Speaker  bu<on  or  

         Press  the  Headset  bu<on  or  

         Press  the  New  call  soNkey  or  

         Press  flashing  session  bu<on  

To  answer  a  second  incoming  call:  

•  Press  the  flashing  session  bu<on  

To  answer  a  call  on  a  shared  line:  

•  Press  the  ringing  line  bu<on  

•  Press  the  flashing  session  bu<on  

Ending  Calls  

To  end  a  call:  

•  Replace  the  handset  

         or  Press  Speaker  bu<on  

         or  Press  the  Headset  bu<on  

         or  Press  the  End  call  soNkey  

 

 

         or  Press  the  Release  bu<on  

Call  Hold  

To  place  a  call  on  hold:  

•  Press  the  Hold  bu<on  

To  retrieve  a  held  call:  

•  Press  the  Hold  bu<on  or  

           Press  the  Resume  soNkey  or  

           Press  the  flashing  session  bu<on  

To  toggle  between  held  calls  on  the   same  line:  

•  Press  the  flashing  session  bu<on  

To  toggle  between  held  calls  on   different  lines:  

•  Press  the  line  bu<on  

•  Press  the  flashing  session  bu<on  

 

Call  Transfer  

To  transfer  a  call:  

•  Press  the  Transfer  bu<on  

•  Dial  the  extension  number  

•  Op1on:  announce  the  caller  

•  Press  the  Transfer  bu<on  or  the  

Transfer  soNkey  

If  no  answer  or  the  line  is  busy:  

•  Press  the  Cancel  soNkey  

•  Press  the  Resume  soNkey  or  

           Press  the  flashing  session  bu<on  

To  toggle  between  calls:  

•  Press  the  Swap  soNkey  

To  transfer  two  calls  on  the  same  line  to   one  another:  

•  While  connected  to  an  ac1ve  call,   press  the  Transfer  bu<on  

•  Press  the  session  bu<on  with  the   call  you  are  transferring  to  

To  transfer  a  call  to  a  subscriber’s   voice  mailbox:  

•  Press  the  Transfer  bu<on  

•  Dial  #  +  the  5  digit  extension  (voice   mailbox  number)  

•  Press  the  Transfer  bu<on  or  the  

Transfer  soNkey  

 

 

Conference  Calling  

To  place  up  to  a  16  way  conference   call:  

•  While  connected  to  an  ac1ve  call,   press  the  Conference  bu<on  

•  Dial  the  next  par1cipant  

•  Op1on:  announce  the  conference  

•  Press  the  Conference  bu<on  or  the  

Conference  soN  key  

•  Repeat  the  above  steps  to  add   addi1onal  a<endees  

To  add  an  incoming  caller  to  an   exis1ng  conference:  

•  While  connected  to  the  incoming   call,  press  the  Conference  bu<on  

•  Press  the  flashing  line  bu<on  

•  Press  the  Yes  soNkey  to  complete   the  conference  

To  view  conference  par1cipants:  

•  Press  the  Details  soN  key  

To  remove  a  par1cipant:  

•  Navigate  to  the  par1cipant  to  be   removed  

•  Press  the  Remove  soNkey  

 

Call  Forward  All  Calls  

To  immediately  forward  your   incoming  calls  to  another  number:  

•  While  on-­‐hook,  press  the  Fwd  All   soNkey  

•  Dial  the  extension  number  or  Press   the  Messages  bu<on  

To  deac1vate  call  forwarding:  

•  Press  the  Fwd  off  soNkey  

 

Mul;ple  Line  Call  Coverage    

Your  phone  may  be  configured  with  

  mul6ple  line  numbers  and  Busy  Lamp/

Speed  dial  bu<ons  for  call  coverage  

Line  buQons  (leS  side):  Use  to  view   calls  on  a  line.  These  are  programmed   by  the  System  Administrator  and  may   be  line  bu<ons  or  Busy  Lamp/Speed  dial   bu<ons  

Line  bu<ons  allow  you  to  answer,  hold   or  transfer  calls  on  that  line.    

Busy  Lamp/Speed  dial  keys  allow  you  to   view  line  status  and  speed  dial  the   extension  

Session  buQons  (right  side):  Use  to   perform  tasks  such  as  answering  a  call,   resuming  a  held  call,  or  (when  not  being   used  for  an  ac1ve  call)  ini1a1ng  phone   func1ons  such  as  displaying  missed   calls.  Each  ac1ve  call  on  your  phone  is   associated  with  a  session  bu<on.  

 

Bu<ons  illuminate  to  indicate  status:  

•  Green,  steady:  Ac1ve  call    

•  Green,  flashing:  Held  call  

•  Amber,  steady:  Privacy  in  use,  DND   ac1ve,  or  logged  into  Hunt  Group  

•  Amber,  flashing:  Incoming  call  or   rever1ng  call  

•  Red,  steady:  Remote  line  in  use  

(shared  line  or  Line  Status)  

 

•  Red,  flashing:  Remote  line  on  hold    

When  you  place  a  call  on  hold  while   using  a  shared  line,  the  line  bu<on   pulses  green  and  the  phone  displays  the  

Hold  icon.  When  another  phone  places   a  call  on  hold,  the  line  bu<on  pulses  red  

  and  the  phone  displays  the  Remote  

Hold  icon