Camera - British Gas myHome

Camera - British Gas myHome
Camera
Viewing your camera
The camera widget allows you to view live footage from the dashboard.
Click the play button on the widget to view your camera feed in real time,
or increase the video window size by selecting the enlarge icon in the
bottom right of the widget.
If you have more than one camera on your system, the drop down allows
you to select which camera you would like to view.
The widget also informs you of the remaining storage space, advising you
how much recording time you have remaining.
Setting your camera to record
As you watch a live stream it is also recorded. The widget will show a red light
whilst recording.
You can also set the camera to record automatically when the intruder alarm
is triggered. When the alarm triggers and the camera records automatically,
the recorded video will also include 10 seconds of pre-recorded footage taken
prior to the alarm being triggered. This means any events leading up to the
alarm being triggered will also be captured.
You can set up this automatic recording by following the link to ‘EDIT
SELECTED CAMERA’.
You can also rename the camera within this section.
Viewing your recordings
Past recordings are available to view within the widget. You can delete
unwanted recordings here also.
To automatically delete past recordings when storage capacity is reached,
you’ll find the option to do this in ‘ACCOUNT’ and then ‘SETTINGS’.
Setting up your camera on wireless
1. Head to ‘DEVICES’ and you will now see your
Camera listed along with your other system devices.
Select ‘MANAGE’ next to the camera; this will open a
pop up box where you can configure the camera.
2. You will see a wireless network drop down menu
which will show you all available wireless networks.
Select the wireless network for the same router your
hub is connected to.
3. The system will then automatically choose the
security type you have, you will then need to enter
the correct password. This will be case sensitive.
4. Now remove the power and ethernet cable from your
camera and then reinsert the power cable only.
5. Wait 5 minutes, and then go to your dashboard. The camera widget should now be working correctly and allow you to view live and
recorded camera footage.
If at any time you wish to reconnect the camera using an ethernet cable, you will need to reconnect it, ensuring it is to the same router the
hub is connected to, and then remove and reinsert the camera power cable.
Camera
What is the storage capacity policy for cameras?
Your system is capable of storing around seven hours, or 250MB, of recorded footage.
How can I clear old video recordings that I no longer want?
To auto delete past recordings when storage capacity is reached, head to ‘ACCOUNT’ and then ‘SETTINGS’. Tick the selection for
‘AUTO-DELETE...’.
Do I need any software on my computer to view my camera?
For you to be able to view live and saved videos, you will need to have Flash installed on your computer.
If you do not have Flash installed you will be prompted to download it. To download this please visit http://get.adobe.com/flashplayer.
If for some reason you are still unable to view video, please check that you are running the latest Flash plugins - new versions are available
quite often so do check that there are no further plugins for you to download.
How do I set my camera up to record automatically?
You can also set the camera to record automatically when the intruder alarm is triggered - this can be set to various durations or not turned
on at all.
Within your camera widget there is a link to ‘EDIT SELECTED CAMERA’ - in here you can set up automatic recording, the time it will
record for and you can also edit the camera name.
Why is my camera showing as available but not letting me view any footage?
First of all, check that the privacy button is not lit. This is found just above the lens, and when pressed will light up green and no footage
can be viewed or recorded.
For you to be able to view live and saved videos, you will need to have the required Flash software installed, details of which can be
found above.
Why is my camera not showing as available?
If the camera is showing as not available, then please try the following steps:
If the camera is connected via a wireless connection, first of all check that the camera is still in range of your wireless network.
Following this please restart your wireless router and unplug the power from your camera. When the internet returns, please plug the power
cable back into your camera. This should show up as present within a few minutes.
If the camera is connected via ethernet cable, remove the power cable and then restart your router. Once the internet returns, plug the
power cable back into your camera. This should show up as present within a few minutes.
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