Kaleidescape Speed Reader User Guide

Kaleidescape Speed Reader User Guide
Kaleidescape
Speed Reader
User Guide
Revision 1.4
TM
© 2008 Kaleidescape, Inc. All rights reserved.
Kaleidescape and the Kaleidescape logo are trademarks of Kaleidescape, Inc. and are registered in the United
States and certain other countries. Dolby and Dolby Digital are trademarks of DolbyLaboratories Licensing
Corporation; DTS is a trademark of DTS, Inc.; HDMI is a trademark of HDMI Licensing LLC; Windows,
Windows XP and Windows Vista are trademarks of Microsoft Corporation; Mac OS, iPod, and iTunes are
trademarks of Apple Inc.; and all other third party product and brand names are the trademarks of their respec‐
tive owners. Third party trademarks may be registered in certain jurisdictions.
This document is for informational purposes only. While Kaleidescape believes that the information contained
herein is accurate as of the first date of publication (October 14, 2008), Kaleidescape makes no warranties,
express or implied, regarding the accuracy or completeness of the information contained herein and Kaleides‐
cape shall have no obligation to provide updates to this information in the future.
Kaleidescape, Inc. ∙ 440 Potrero Avenue ∙ Sunnyvale, CA 94085‐4117 ∙ USA
Kaleidescape Part No. 101‐0055 ∙ Revision 1.4 (Software Release 3.6)
Contents
Chapter 1: Installing the Speed Reader ∙ 1
Unpacking the Speed Reader · 2
Installing the Speed Reader · 4
Configuring the Speed Reader · 6
Chapter 2: Using the Speed Reader ∙ 9
How the Speed Reader Processes Discs · 10
Getting Organized · 11
Managing Imports · 12
Starting and Stopping Imports · 13
Handling Discs After Importing · 15
Chapter 3: Maintenance and Troubleshooting ∙ 19
Lubricating the Robotic Arm · 20
Troubleshooting Problems with the Web Utilities · 21
Troubleshooting Import Problems · 22
Troubleshooting the Robotics · 23
Speed Reader Status Messages · 23
Disc Import Details Status Messages · 23
Getting Help · 25
Appendix A: Product Specifications & Notices ∙ 27
Product Specifications · 28
FCC Notice · 29
WEEE Notice · 29
Battery Notice · 29
Speed Reader User Guide
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i
1
Unpacking the Speed Reader
Installing the Speed Reader
Configuring the Speed
Reader · 6
· 2
· 4
Installing the Speed Reader
The Speed Reader is easy to install and operate. Simply connect the cables, make a few configuration settings, and you are ready to import discs.
This chapter explains how to prepare the Speed Reader for importing DVDs and CDs to a Kaleidescape Server.
Speed Reader User Guide
10/14/08
1
Installing the Speed Reader
Unpacking the Speed Reader
Keep Original Packaging
4 Remove the Speed Reader from the protec‐
tive plastic bag.
The packaging is designed to protect your Kalei‐
descape Speed Reader during shipment. Should
you return your Reader for any reason, use the
original packaging to properly protect the
Reader during shipment. You must also use the
original packaging when you transport the
Reader to different installation sites. 5 Remove the tape holding the robotic arm at the bottom of the rotating column.
Unpacking
The Speed Reader is packed in a cardboard tray
within the container. 1 Open container making sure that you pre‐
serve the integrity of the container for reuse.
2 Using the tray handles, lift out the tray and Speed Reader.
Check Contents
The Speed Reader ships with:
Power cord
Speed Reader Quick Install Guide
Repacking the Speed Reader for Transport
To package the Speed Reader for shipping or
transport to another location, use the original
shipping container and tray.
Warning: Do not lift the Speed Reader by the robot arm or rotating column. 3 Fold the sides of the tray down to remove the Speed Reader from the tray.
Caution: Do not bump or press against the bin
rods or spindles. Misalignment of the rods or
spindle will interfere with the smooth operation
of the robotic arm.
Speed Reader User Guide
Important: Failure to use the original packaging to
transport the Speed Reader may result in dam‐
age not covered by warranty.
1 Unplug power and the Ethernet cable from 10/14/08
the Speed Reader.
2
Installing the Speed Reader
2 Rotate the robotic arm to the right of bin 1 5 With the tray flat on the floor, place the and gently press it to the bottom.
bagged Speed Reader on the tray. Place the Reader so that the short blocks of foam secure the rear of the Reader. Warning: Do not lift the Speed Reader by the robotic arm or rotating column. Always lift the Reader from the bottom of the unit.
3 Tape it in position with three pieces of rein‐
forced tape.
6 Fold up the insert sides and use the handles to place the Speed Reader in the container.
7 Remember to pack the Speed Reader power cord.
4 Cover the Speed Reader with the protective bag.
3
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Speed Reader User Guide
Installing the Speed Reader
Installing the Speed Reader
Preparing the Site
must reside on the same IP subnet as the Kaleidescape System. Before you begin setting up the Speed Reader
make sure the location meets the following con‐
ditions:
Note: Do not use hubs or half‐duplex switches to
connect the Speed Reader!
The site has a high‐speed Internet connection You need a PC or laptop with an Ethernet such as DSL, cable, or other broadband ser‐
vice.
port or wireless connection to configure the Kaleidescape System.
The network has a single DHCP server. You Make sure that you are installing the Speed can use a static IP address for the Speed Reader if a DHCP server is not available.
Check that there is a 100Base‐TX or 1000Base‐
T Ethernet switch port to connect the Speed Reader to the site network. The Speed Reader Speed Reader User Guide
Reader on a stable surface with adequate space for handling hundreds of disc cases and plenty of clearance for the robotic arm. The Speed Reader must be grouped to a 10/14/08
Server running KEAOS 3.4 or later. You can check the KEAOS version of your System 4
Installing the Speed Reader
from the home page of the Installer Web Util‐
ity. For assistance updating your Server soft‐
ware, contact Kaleidescape Support.
Connecting Power
Before you connect power to the Speed Reader,
check the input voltage selection switch located
next to the AC‐IN power connector. The switch
is set to 115 VAC (maximum) at the factory. If
you are connecting to a 220 VAC power source,
you must set the switch to 230 VAC (maximum). 1 Set the input voltage switch according to the voltage supplied by your power source. Use a small, flat‐blade screwdriver to change the switch position.
Setting for
110 VAC
(default)
Powering the Speed Reader
Warning: Before powering the Speed Reader, make sure nothing will interfere with the movement of the robotic arm.
Setting for
220 VAC
1 Check that the voltage selection switch is set correctly.
Warning: Apply power with the wrong input 2 Turn the power switch on. The Speed Reader voltage setting can cause permanent damage to the Speed Reader or prevent it from operating correctly!
3 Check the green Power LED on the front of 2 Connect the power cord to the Speed Reader and to an Uninterruptible Power Supply (UPS) or surge protector.
takes a few seconds to finish booting.
the Speed Reader. If the Power LED is not illuminated, check your power source. If the red Error LED is illuminated, the Speed Connecting to the Network
1 Connect an Ethernet cable (CAT5 or better) to Reader failed to boot. Turn the power switch off and then on again.
the Network port of the Speed Reader (see figure on page 4). 2 Connect the other end of the Ethernet cable to a network switch on the same subnet as the Kaleidescape System.
5
10/14/08
Speed Reader User Guide
Installing the Speed Reader
Configuring the Speed Reader
You must use the Installer Web Utility to config‐
ure the Speed Reader. From there you assign a
name to the Reader, make changes to the IP set‐
tings, set the region, and group the Reader with
a Server or group of Servers.
Opening the Installer Web Utility
1 Open a Web browser and enter one of the fol‐
lowing addresses:
http://my-kaleidescape/installer (Windows) or http://my-kaleidescape.local/installer (Mac OS X).
ks‐ followed by all twelve digits of the Server’s full serial number. For example, http://ks-00001000040b/installer (Windows) or http://ks-00001000040b.local/installer (Mac OS X).
2 Click Use the following IP configuration: and enter The Installer Web Utility’s home page
appears, showing basic statistics about the
Kaleidescape System.
3 Click OK.
Setting the Region
2 Click the COMPONENTS tab.
3 Locate the Speed Reader pane on the compo‐
nents list.
4 Enter a name for the Speed Reader in the Name: text box. 5 Click OK.
Network Settings
Most DVDs contain a region number that corre‐
sponds to the geographical area where they
were originally sold. The Speed Reader should
be set to match the region of the DVDs you are
importing. The default is region 1, the United
States and Canada. The Speed Reader will reject
any DVDs that do not match the current region
setting.
Important: You can only change the region setting
The Speed Reader is set to obtain its IP address
from a DHCP server. If you want to assign a
static IP address to the Reader, you can do so
from the Installer Web Utility.
1 Click SETTINGS in the Speed Reader’s COMPNENT pane. The NETWORK tab appears.
the IP configuration you want to use for the Speed Reader.
four times. It is best to import all your content
from the same region at one time. You may
require multiple Readers to support multi‐
region imports.
You cannot change the region setting while the
Speed Reader is importing. The disc drives can‐
not be set to different regions.
1 Open the Installer Web Utility as described above.
2 Click the COMPONENTS tab. Speed Reader User Guide
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6
Installing the Speed Reader
3 Click SETTINGS and then the REGION tab. target Server or group of Servers. Otherwise, the
Speed Reader will not import any content to a
Server.
1 Open the Installer Web Utility for any Kalei‐
descape Server in a Web browser (see “Open‐
ing the Installer Web Utility” on page 6).
2 Click the GROUPS tab.
To add the Speed Reader to a group, pick the group you want it in from the drop‐down menu to the right (see figures below). The page reloads and the Reader now has a Remove from Group link to remove it from its new group.
4 Select the region of the DVD(s) you will be importing from the Regions: drop‐down menu. Changes Remaining: indicates the number of times the region setting can be changed.
5 Click OK. Both disc drives are set for the new To remove a Speed Reader from a group, click the Remove from Group link to the right (see figure below). The page reloads and the com‐
ponent now has a drop‐down list to add it to a new group.
region.
Note: The new Region setting becomes effective
with the first DVD from the new region the
Reader imports.
Important: All imports will fail if the Speed Reader
Grouping the Speed Reader
is not grouped with a System in a multi‐System
network.
If there are multiple Systems on the same sub‐
net, you must group the Speed Reader with the
7
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Speed Reader User Guide
2
How the Speed Reader Processes
Discs · 9
Getting Organized
· 10
Managing Imports
· 11
Starting and Stopping
Imports · 12
Handling Discs After
Importing · 14
Speed Reader User Guide
Using the Speed Reader
The Kaleidescape Speed Reader is simple to use. The Installer Web Utility provides all the control options and information on the import status of each disc.
This chapter explains the import options, how to start and stop imports, and where to view the status of the imports. It also covers how to handle discs after they have completed the import process.
10/14/08
8
Using the Speed Reader
How the Speed Reader Processes Discs
The Speed Reader uses three locations for disc
handling. They are labeled 1, 2, and 3 in the
drawing below and on the Speed Reader. Loca‐
tions 2 and 3 are bins and 1 has a spindle used
only for discs already processed by the Reader. Discs to be imported into the Kaleidescape Sys‐
tem are picked by the Reader’s robotic arm from
bin 2 first and placed in the next available disc
drive. Note: To prevent discs from sticking together, the
robotic arm shakes when it picks a disc from an
input bin. After the Speed Reader has either imported or
rejected a DVD or CD, it is placed on the spindle
in bin 1. The short spindle in front of the disc drives is
not used.
Warning: Keep clear of the robotic arm at all times when the Speed Reader is in operation.
The Speed Reader processes discs in the same
order as you placed the discs in bin 2 and bin 3.
The Reader waits for the next disc in the order to
finish importing even if there is a disc in the
other drive that is done importing. This makes
returning discs to the cases simpler and the Disc
Import Details log will match the order of pro‐
cessed discs in bin 1 and bin 2.
The import status of each disc is available from
the Installer Web Utility. For more information,
see “Clearing Disc Import Details” on page 13.
When all the discs in bin 2 have been imported,
the robotic arm picks discs from bin 3. After the
Speed Reader has either imported or rejected a
disc from bin 3, the disc is placed in bin 2. 9
Important: The Speed Reader only handles stan‐
dard size, 4.75ʺ or 12cm diameter, DVDs and
CDs.
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Speed Reader User Guide
Using the Speed Reader
Getting Organized
Organization
Caution: Do not load the bin higher than 1/2”
from the top of the bin.
You can simplify the import process if you take a
little time to organize the discs beforehand.
3 As you load the discs in bin 2, stack the empty cases, cover side down in piles of approximately 25 cases each.
Tips
4 When you finish with a stack of cases, invert Separate DVDs and CDs.
the stack cover side up, and place it to the right of the Speed Reader. Arrange the stacks so that the last stack you handle is furthest from the Speed Reader.
Check the list of poorly authored DVDs available from the Resources section of the Kaleidescape Extranet and separate DVDs known
to take a long time to import.
5 Load bin 3 in the same manner.
Separate the double-sided DVDs in the col-
6 Begin the import process as described in lection. To transfer all the content, these must
be imported twice, once for each side.
“Starting and Stopping Imports” on page 12. Warning: Keep clear of the robotic arm at all times Check that the discs are clean. Smudges and
when the Speed Reader is in operation.
scratches will lengthen the import time or
cause the import to fail.
Importing Double-sided Discs
1 Divide the collection into groups of 25 cases and arrange them in stacks to the left of the Speed Reader.
2 Begin loading bin 2, placing each disc shiny‐
side down (or side to be imported). Each bin holds 125 discs.
Speed Reader User Guide
If you are importing double‐sided DVDs in a
separate import session, follow step 1 through
step 6 above. When the first sides have been
imported, invert the discs in bin 2 into bin 3 and
discs on spindle 1 into bin 2. To import the second sides, begin the import ses‐
sion as described in “Starting and Stopping
Imports” on page 12.
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10
Using the Speed Reader
Managing Imports
Imports are managed through the Installer Web
Utility. On the COMPONENTS tab, you can select to
skip over long imports and access the MANAGE
SPEED READER page. From the Manage Speed
Reader page you can start and stop imports and
view the disc status list from the latest import
session.
You select the long import timeout option from
the Speed Reader’s COMPONENTS pane in the
Installer Web Utility.
1 Open a Web browser and enter one of the fol‐
lowing addresses:
http://my-kaleidescape/installer (Windows) or http://my-kaleidescape.local/installer (Mac OS X).
System components.
Skip Long Imports
Most discs take less than an hour to import and
the Reader is set by default to skip discs that
take longer than one hour to import. However,
some DVDs take an exceptionally long time to
import. You can set the Speed Reader to skip
discs that take longer than six hours to allow
problem discs to finish importing. Discs that are
skipped are placed in the current output bin and
the Status message in the Disc Import Details
will show that the import was skipped.
Important: You cannot change this setting during
an import session. If the Reader is currently
importing, you must stop the import session to
change this setting.
ks‐ followed by all twelve digits of the Server’s full serial number. For example, http://ks-00001000040b/installer (Windows) or http://ks-00001000040b.local/installer (Mac OS X).
1 To speed the import session, select 1 hour from the Skip imports that take longer than: drop‐down The Installer Web Utility’s home page
appears, showing basic statistics about the
Kaleidescape System. 2 Click the COMPONENTS tab.
3 Locate the Speed Reader pane on the list of list (see the figure below).
2 To allow discs with longer import times to finish importing, select 6 hours from the Skip
imports that take longer than: drop‐down list (see the figure below).
11
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Speed Reader User Guide
Using the Speed Reader
For discs that take longer than six hours to
import, ensure that the disc is clean before retry‐
ing. If the Speed Reader is still unable to import
the disc, try using a Music Player or a Movie
Player 2 to import the disc.
3 Click OK.
Starting and Stopping Imports
You start and stop import sessions from the MANAGE SPEED READER page. This page provides
To begin importing, click Start Imports.
information on the Speed Reader name, serial
number and current import status. You can
bookmark this page in your browser for quick
access during the import session. Warning: Keep clear of the robotic arm at all times when the Speed Reader is in operation.
Important: Do not add or remove discs from the
Speed Reader after you have started importing.
Click Manage Speed Reader in the Speed Reader’s
COMPONENT pane. The MANAGE SPEED READER
page appears as shown below.
Speed Reader Details
Warning: Do not manually eject discs from the disc drives unless instructed to do so by Kalei‐
descape Support. Stopping Imports
This section displays the name and the serial
number of the Speed Reader. It also displays a
brief status message. The status messages are
listed in “Speed Reader Status Messages” on
page 22.
You can stop importing at any time. However,
any imports in progress are cancelled and the
discs are returned to bin 2 or bin 3. To stop importing, click Stop Imports.
Starting Imports
After you have prepared the Speed Reader for
importing as described in “Getting Organized”
on page 10, you are ready to begin importing
discs.
Speed Reader User Guide
10/14/08
12
Using the Speed Reader
Clearing Disc Import Details
When you begin an import session, the Speed
Reader monitors each import and displays the
result in the Disc Import Details. The first time
you import discs with the Speed Reader, the
Disc Import Details do not appear. As an import
is started, the import status information for that
disc is displayed at the top of the Disc Import
Details list (see figure below).
Before starting an import, you have the option to
clear the Disc Import Details from the last
import session, if it has not already been cleared.
You should clear the Disc Import Details when
you start a new import session but only if you
have entered information for unrecognized discs
and returned all discs to their cases. If you are
restarting an import session that was stopped or
interrupted, you can leave the Disc Import
Details and continue importing. Note: You can use the print command in your
Kaleidescape recommends that you return the
discs to their cases after each import session.
However, Disc Import Details can list up to 1,000
import records allowing you to complete as
many as four import sessions before you begin
to return discs to their cases. In this case, you
should not clear the Disc Import Details list
between import sessions.
To clear Disc Import Details, click Clear Disc Import
Details.
Important: Do not clear Disc Import Details until
you have entered information for unrecognized
discs, returned all the discs on the list to their
cases, or set them aside to re‐import.
Resuming Stopped Imports
The Speed Reader does not retain any memory
of the location of discs after an import session
has been stopped. The Reader will start loading
from bin 2 the next time you click Start Imports.
web browser to print the list for later reference.
If you have not imported any discs since the last
time you cleared the Disc Import Details, you
will not have the option to clear the import
details.
If the Reader was picking from bin 2 when the
import session was stopped, it can resume with‐
out additional handling.
Important: Do not add discs to bin 2 before restart‐
ing an import session without removing discs in
bin 1 or bin 1 will overflow. Reader Status
Status Message
Add Metadata
Unrecognized Disc
13
10/14/08
Speed Reader User Guide
Using the Speed Reader
If the Speed Reader was picking from bin 3
when the import session was stopped, you must
transfer discs from bin 3 to bin 2 before restart‐
ing. First remove any discs from bin 1 and either
return them to their cases as described in the
next section or set aside for processing later.
Transfer the contents of bin 3 to bin 2 before
resuming the import session.
Handling Discs After Importing
After the Speed Reader has completed an import
session, you should review the Disc Import
Details. The discs are listed in the same order as
they are stacked in bin 1 and bin 2, top to bot‐
tom. The figure on page 13 shows how the Disc
Import Details page might appear after an
import session.
Disc Was Imported and Recognized
When the disc imported correctly and was rec‐
ognized, the title of the disc appears in the Title
column and the Status column displays Com‐
pleted.
The disc was imported and recognized If the import was successful, return the disc to its
case beginning with the stack of empty cases
closest to the Speed Reader. No further handling
is required.
The disc was imported but not recognized
Disc Was Imported but Not Recognized
The disc failed to import. Some discs will import correctly but will not
match an entry in either the Movie Guide Ser‐
vice or Music Guide Service databases. In this
case, the entry in the Title column for that disc
will read Unknown Album for CDs or a generic
volume name for DVDs. Also, to the right of the
Status entry is a Enter Info button.
Processed discs fall into three general categories:
How to handle each case is explained in the fol‐
lowing sections.
For more information on the status messages,
see “Disc Import Details Status Messages” on
page 22.
Be sure to enter information for unrecognized
discs before returning them to their cases so the
unrecognized disc will be properly identified.
Speed Reader User Guide
10/14/08
14
Using the Speed Reader
You have three ways to enter information for
unrecognized DVDs and CDs. At the minimum,
you should enter the title of the disc and the
UPC code in the User Web Utility. Kaleidescape
will use the UPC code to attempt to locate infor‐
mation on the disc and add it to the Movie or
Music Service database. You can also manually
enter all the information yourself as explained in
the following sections. 5 If you entered a UPC, click OK. If the meta‐
data for this DVD is available, the Movie Guide Service will update the information in 2 or 3 days.
6 If you want to enter your own metadata, click Enter Movie Details.
The third option is to loan all the unrecognized
discs to Kaleidescape for data entry. Kaleides‐
cape will create high‐resolution cover art and
enter all the information before returning the
discs. See “Kaleidescape DVD/CD Loan Pro‐
gram” on page 16.
Entering Movie Metadata
1 Click Enter Info for the unknown DVD.
2 Enter the movie tile in the Title: text box.
3 Select a rating for the movie from the Rating: drop‐down list.
4 Enter the Universal Product Code (UPC), if known, in the UPC: text box.
If there is no UPC (as with home movies), you may create information for the movie your‐
self.
7 Enter the DVD’s information and click OK.
Entering Music Metadata
1 Click Enter Info for the unknown CD.
2 Enter the album title in the Title: text box.
3 Enter the artist in the Artist: text box.
4 Select by which name the artist will be listed alphabetically from the Show this artist under: drop‐down list.
5 Enter the Universal Product Code (UPC), if known, in the UPC: text box.
15
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Speed Reader User Guide
Using the Speed Reader
6 If you entered a UPC, click OK. If the meta‐
musicguide-data@kaleidescape.com for CDs. For a
data for this CD is available, the Music Guide Service will update your information. mix of DVDs and CDs, you can use either email
address. In the e‐mail, please include:
The name of the Kaleidescape System owner 7 If this disc is part of a multi‐disc set, select This is disc number 1 of the album and enter the and the name of installer.
correct number of the disc in the set.
A main contact name, phone number, e‐mail 8 If you don’t want to enter more information at this time, click OK.
address and shipping address.
The title and UPC (if available) of each CD 9 If you want to enter more information, click Enter Complete Details.
and DVD; also note if they are single or multi‐disc titles.
The number of shipping cartons required.
You will receive an e‐mail confirmation from
Kaleidescape with a packing list containing the
information emailed to us. Two days later, you
will receive the proper number of cartons for
shipping the DVDs and CDs to Kaleidescape.
Pack your discs in the shipping cartons pro‐
vided. Make sure to include the original packag‐
ing (CD jewel cases and DVD clamshell cases)
for each item. In the Kaleidescape‐provided car‐
tons you will find cardboard dividers and
enough bubblewrap sleeves for the CD or DVD
cases you specified in your e‐mail. A printout of
the packing list will be in the carton.
Important: Without the original packaging, Kalei‐
descape will not be able to add the DVDs and
CDs to our database.
10 Enter the CD’s information and click OK.
Send the properly packaged DVDs and CDs to:
Kaleidescape DVD/CD Loan Program
Movie and Music Guide Administrator
You also have the option of loaning Kaleides‐
cape your unrecognized discs so that we can add
the information into the Movie and Music Guide
databases on your behalf.
To participate in the Kaleidescape DVD/CD
Loan Program in Europe, see the DVD/CD Loan
Process ‐ Europe Quick Reference Guide available
on the Support page of the Kaleidescape web‐
site.
To loan unrecognized discs, send an email to
movieguide-data@kaleidescape.com for DVDs or
Speed Reader User Guide
Kaleidescape, Inc.
440 Potrero Ave.
Sunnyvale, CA 94085 USA
When Kaleidescape receives your discs, we will
inventory the shipment and e‐mail you the list of
items received and their condition. We’ll create
the high‐resolution cover art from the original
packaging, and add all the relevant information
about the discs into our database. Your Kaleidescape System will automatically be
updated with that information. The processing
time for DVDs is typically five business days; for
10/14/08
16
Using the Speed Reader
CDs processing time is approximately ten busi‐
ness days for lots of fifty discs. When we return
your discs, we will send you an email indicating
the titles, any notes about their condition, the
shipping company, and a tracking number.
If you have questions at any time about your
loan, you can e‐mail musicguidedata@kaleides‐
cape.com or movieguide‐data@kaleides‐
cape.com.
Disc Failed to Import
Disc is already imported.
Disc is too dirty or flawed.
Import time exceeded the limit, either one hour or six hours, set on the COMPONENTS tab.
Normal operation of the Speed Reader was interrupted during the import.
There are several reasons why a disc may not
have imported. In most cases you can retry the
17
import after corrective action. Some of the com‐
mon reasons are:
For more information, see “Disc Import Details
Status Messages” on page 22.
10/14/08
Speed Reader User Guide
4
Troubleshooting Problems with
the Web Utilities · 20
Troubleshooting Import
Problems · 21
Maintenance and Troubleshooting
This chapter explains how to perform maintenance and resolve common issues encountered with the operation of the Speed Reader.
Troubleshooting the
Robotics · 22
Speed Reader Status
Messages · 22
Getting Help
· 24
Speed Reader User Guide
10/14/08
18
Maintenance and Troubleshooting
Lubricating the Robotic Arm
The guide rods of the robotic arm located in the
column require periodic cleaning and lubrica‐
tion. How often you need to lubricate the guide
rods depends on how much you are using the
Speed Reader and the environmental conditions.
Kaleidescape suggests that you clean and lubri‐
cate the guide rods once a month or more often
if they become discolored with residue.
4 Apply a few drops of light machine oil to a clean cloth.
5 Use the oil‐soaked cloth to lightly coat the guide rods with oil, gently moving the arm to reach all areas of the guide rods.
Important: Avoid applying or spilling oil on other
parts of the Speed Reader.
To lubricate the Speed Reader, you need a clean
lint‐free cloth, window cleaner, and light weight
machine oil such a sewing machine oil. Do not
use penetrating oils or solvents.
1 Turn off power to the Speed Reader.
2 Spray a small section of a clean cloth with window cleaner.
3 Carefully clean each rod with the window cleaner dampened cloth, gently moving the arm to reach all areas of the guide rods.
19
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Speed Reader User Guide
Maintenance and Troubleshooting
Troubleshooting Problems with the Web Utilities
Symptom
Cause
Solution
Can’t contact the
User or Installer
Web Utilities from a
PC.
The Server may be powered
off.
Check that the Server is powered on and running
properly. If the status lights aren’t blue, see
Installing the Kaleidescape System available from
the Support section of the Kaleidescape website.
You are trying to access the
Web Utilities from an Apple
PC.
From PCs running Mac OS X, use the friendly
URLs my-kaleidescape.local or mykaleidescape.local/installer. You can also use an
address of ks- followed by all twelve digits of the
Server’s full serial number; for example, http://ks00001000040b.local/installer.
The PC or the Server’s
network connection may be
failing.
Check the network connections of the PC and the
Server to be sure they’re working.
The network setup may
prevent resolution of the
Kaleidescape System’s
friendly URL.
For instructions on checking and updating a PC’s
network settings to allow Web browser access to a
Kaleidescape System, see Installing the
Kaleidescape System available from the Support
section of the Kaleidescape website.
The Kaleidescape Server is
connected to a router that
hides it from the PC.
Use a switch to connect the Kaleidescape Server
to the site network, or connect the PC to the router.
Multiple Kaleidescape
Systems are set up on the
local network and using the
same Web browser URL.
(The friendly URL
my-kaleidescape is always
available and accesses a
random System on the
network when there’s more
than one.)
Use a URL of http://ks-serial_number/installer
where serial_number is the serial number of the
Kaleidescape Server you wish to access; for
example, http://ks-00001000040b/installer. Following
this, use the PREFERENCES tab to change the
friendly URL of that Server.
Information in the
Web Utility doesn’t
match the
Kaleidescape
System.
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20
Maintenance and Troubleshooting
Troubleshooting Import Problems
Symptom
Cause
Solution
A CD or DVD fails to
import (possibly
ejecting right away).
The disc is either not a DVD
or audio CD, was loaded
with the label down, or has
already been imported.
Check the Disc Import Details page as described in
“Managing Imports” on page 11.
The disc is dirty, scratched,
or flawed.
Check the Disc Import Details page as described in
“Managing Imports” on page 11. Clean the disc if
possible and try again.
The Server has a failed disk
or is rebuilding the disk
array.
Check for failed disks. If all Disk Cartridge Status
LEDs are blue, check the status of the Server in
the home page of the User Web Utility. Retry after
the Server is done rebuilding the disc array.
Media not supported.
Your Kaleidescape System is not licensed for both
movies and music. Contact your Kaleidescape
dealer for an additional movie or music license.
The DVD region does not
match the Region setting of
the Reader.
Change the Region setting from the Installer Web
Utility as described in “Configuring the Speed
Reader” on page 6.
DVD drive failure.
Call Kaleidescape Support at +1 (650) 625-6160.
There is a fault in the
network path between the
Reader and Server.
Check all connections between the Reader and the
Server for faulty Ethernet cables and slow switches
or hubs.
Some of the DVD’s data is
unreadable as authored.
Such DVDs may require several hours to import.
The DVD is dirty, scratched,
or flawed.
Check the DVD for surface defects and clean if
necessary.
Too much network traffic.
If the Server’s network connection is operating at
100Mbps, stop playing back movies from some
Players or stop importing some DVDs.
DVD import takes
longer than about 30
minutes per disc.
21
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Speed Reader User Guide
Maintenance and Troubleshooting
Troubleshooting the Robotics
Symptom
Cause
Solution
A disc did not get
placed correctly on
a bin or spindle.
The bin posts or spindle are
out of alignment.
Gently press the mis-aligned post or spindle into
the correct position.
Two discs were
placed in the same
disc drive
Robot error.
Stop the import and return the discs to the bin from
which they were picked. Re-start the import
process.
A disc is stuck in the
disc drive.
Power loss.
Restart the Speed Reader.
Speed Reader Status Messages
Message
Description
Speed Reader Initializing
The Speed Reader is powered on and is preparing for operation.
Speed Reader Stopped
A bulk import finished successfully, was interrupted by the user, or is
stopped because the Reader encountered an error.
Speed Reader Stopping
The Speed Reader is attempting to stop in response to a stop request
from the operator or as a result of an unexpected failure.
Speed Reader Importing
The Speed Reader is in an active importing session.
Speed Reader Aborting
The Speed Reader encountered an unexpected error.
Disc Import Details Status Messages
Message
Description
In progress
The disc is still being read.
Completed
The disc was successfully imported by the Speed Reader.
Eject button pressed
The disc was removed before the import completed.
Disc already imported
The disc was already in your Kaleidescape System.
Problem reading disc
The disc couldn't be read. Check the disc for scratches or dirt, clean it if
necessary, and try importing it again.
Server restarted during import
The Kaleidescape Server was restarted while a disc was being imported.
Ran out of disk space
There is no more room on your Kaleidescape Server.
Speed Reader User Guide
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22
Maintenance and Troubleshooting
Message
Description
Disc is not a DVD or music CD
The disc is neither a DVD nor a music CD, or perhaps it was inserted
with the label facing the wrong way.
No disc types supported for
import
The disc is not supported by Kaleidescape and cannot be imported at
this time.
Disc is not a region # DVD
The DVD's region number doesn't match that of the Speed Reader.
Speed Reader must be
grouped with a Server
You did not group the Speed Reader with a Server before starting an
import session. Group the Speed Reader as described in “Grouping the
Speed Reader” on page 7.
Deleted
The movie was deleted sometime after it was imported.
Import skipped after 1 hour
The Speed Reader is set to skip imports that have not completed within
one hour and this disc exceeded the one hour limit.
Import skipped after 6 hours
The Speed Reader is set to skip imports that have not completed within
six hours and this disc exceeded the six hour limit.
Speed Reader aborted import
The import was canceled by the Speed Reader.
Speed Reader device
communication error
An error occurred while communicating with the Speed Reader.
DVD CSS error
This recordable media is protected by CSS and cannot be imported. You
can only import CSS protected content on non-recordable media.
Server busy with existing
imports
All of the Server's resources are being used by other imports. Import has
been temporarily suspended.
DVD media unsupported
DVD media was not licensed for use in your Kaleidescape System at the
time of import.
CD media unsupported
CD media was not licensed for use in your Kaleidescape System at the
time of import.
Unexpected problem with
import
An unknown error occurred while attempting to import the disc.
Cannot get updated
information about the status of
your imports. Perhaps the
network is disconnected or the
server was turned off.
Check the network connection to the Speed Reader and the IP address
settings. The Speed Reader is set by default to obtain an IP address from
a DHCP server. If the Speed Reader was set to a static IP address,
check that it is valid in the current network or reset the Speed Reader to
obtain an IP address from a DHCP server through the Installer Web
Utility.
23
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Speed Reader User Guide
Maintenance and Troubleshooting
Getting Help
This manual is designed to cover everything you
need to know to properly set up a Kaleidescape
Speed Reader. If you need additional help,
please contact us:
Visit our website for support updates at http://www.kaleidescape.com.
Send e‐mail to support@kaleidescape.com.
Call our support line at +1 (650) 625‐6160.
Please be prepared to provide the serial number
of your Kaleidescape Server and Speed Reader.
The serial number is printed on labels located on
the back and inside the front cover of the Kalei‐
descape Server.
Speed Reader User Guide
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24
C
Product Specifications
FCC Notice
· 27
WEEE Notice
Battery Notice
25
· 26
Product Specifications & Notices
This appendix provides Speed Reader specifications and general notices.
· 27
· 27
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Speed Reader User Guide
Product Specifications
Kaleidescape Servers
Model No.:
KSPEEDREADER
Import Speed1/Drives:
6 DVDs per hour
16 CDs per hour
Dual DVD/DC‐ROM drives
Capacity:
Weight:
28 lbs (12.7 kg)
Power:
115 or 230V, 50–60Hz, 1.5A consumption
Environment: Operating temperature:
5 to 35°C (41 to 95°F)
Storage temperature:
‐20 to 60°C (‐4 to 140°F)
Relative humidity:
5% to 90% non‐condensing
125 discs per input bin
250 discs maximum capacity
Disc Media: DVD, DVD+R, DVD‐R, DVD+RW, DVD‐RW
CD‐ROM, CD‐R, CD‐RW, CD‐Audio
Standard 4.75ʺ (12cm) diameter discs
Dimensions: 17.7w x 15h x 20.2d inches
Connections: 100/1000BASE‐T Ethernet (RJ45)
RS‐232
Certifications: CSA (IEC 60950‐1:2001, CSA 60950‐
44.9w x 38.1h x 51.3d cm
1‐03, UL 60950‐1)
FCC Class A, CE
RoHS compliant
1. Actual import times will vary. Certain discs, including dirty and scratched discs, may take longer.
Speed Reader User Guide
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26
FCC Notice
This equipment has been tested and found to
comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference when
the equipment is operated in a commercial envi‐
ronment. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instruction manual, may cause harmful interfer‐
ence to radio communications. Operation of this
equipment in a residential area is likely to cause
harmful interference in which case the user will
be required to correct the interference at his own
expense.
WEEE Notice
In compliance with European directive
2002/96/CE and norm EN50419:2005,
this device must not be thrown away
with household garbage.
The device must be the object of an appropriate,
selective removal procedure in order to recuper‐
ate it. Your cooperation will contribute to the
respect for the environment and the protection
of our natural resources. Battery Notice
Although Kaleidescape System compo‐
nents are not user‐serviceable, they do
contain batteries, which must be dis‐
posed of properly. Send them to Kalei‐
descape for recycling, or take them to a proper
!
27
battery recycling or processing center. Do not
throw used batteries in the trash; they can explode
in an incinerator. Do not replace the batteries your‐
self; there is a risk of explosion if a battery is
replaced by an incorrect type.
10/14/08
Speed Reader User Guide
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