Vocal Voice Mail and Vocal Junior Installation and Programming

Vocal Voice Mail and Vocal Junior Installation and Programming
VOCAL and VOCAL jr.
Installation and Programming Manual
Release 6
April 2002
NOTICE
This publication refers to the VOCAL and VOCAL jr. Voice Mail Systems, Release 6
Additional copies of this manual may be obtained from I.T.S Ltd. Reproduction of this
manual or parts thereof without written permission from I.T.S is strictly prohibited.
I.T.S. Ltd. reserves the right to modify the hardware and software described herein
without prior notice. However, changes made to the hardware or software described do
not necessarily render this publication invalid.
WARRANTY
In the event that the product proves to be defective in workmanship or materials within a
period of one year from date of shipment, I.T.S. Ltd. shall repair or replace the same at its
discretion. Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall I.T.S. Ltd. be liable for consequential or special
damages, loss of revenue or user/dealer expenses arising out of or in connection
with the use or performance of the product, whether base on contract, tort or any
other legal agreement.
The following shall void the above warranty: malfunctions resulting from fire, accident,
neglect, abuse or acts of God; use of improper electrical power; or repair of, tampering
with or alteration of the product by anyone other than I.T.S. authorized personnel.
Table of Contents
TABLE OF CONTENTS
1.
INTRODUCTION .................................................................................................................1-1
1.1
1.1.1
System Features...............................................................................................1-2
1.1.2
Automated Attendant Features........................................................................1-4
1.1.3
Voice Mail Features ........................................................................................1-7
1.2
2.
ABOUT THIS MANUAL ..................................................................................................1-9
DESCRIPTION AND INSTALLATION............................................................................2-1
2.1
BASE SYSTEM ..............................................................................................................2-2
2.2
PHYSICAL DESCRIPTION ...............................................................................................2-3
2.2.1
Side Panel........................................................................................................2-3
2.2.2
Front Panel......................................................................................................2-4
2.3
3.
FEATURES AND SERVICES ............................................................................................1-2
INSTALLATION .............................................................................................................2-5
2.3.1
Unpacking .......................................................................................................2-5
2.3.2
Installing the Voice Mail .................................................................................2-5
2.3.3
Expanding the System......................................................................................2-8
DTMF PROGRAMMING....................................................................................................3-1
3.1
ENTERING AND EXITING THE PROGRAMMING MODE ...................................................3-1
3.2
FIRST TIME PROGRAMMING CHECKLIST ......................................................................3-2
3.3
DEFINING PBX PARAMETERS ......................................................................................3-3
3.4
SETTING THE TIME AND DATE .....................................................................................3-8
3.5
PROGRAMMING THE OPERATIONAL MODE ..................................................................3-8
3.6
PROGRAMMING THE VOCAL ....................................................................................3-10
3.6.1
Creating Mailboxes .......................................................................................3-10
3.6.2
Creating Mailbox Groups .............................................................................3-12
3.6.3
Notification....................................................................................................3-13
3.7
3.7.1
PROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU..................................3-17
Recording Script Messages ...........................................................................3-17
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Table of Contents
3.7.2
Programming Script Messages .....................................................................3-18
3.7.3
Directory Listing Programming....................................................................3-25
3.7.4
Reset Script Message Programming to Default ............................................3-26
3.7.5
Supervised, Semi-Supervised and Non-Supervised Transfers.......................3-26
3.8
4.
5.
b
ADDITIONAL FEATURES .............................................................................................3-29
3.8.1
Changing Passwords.....................................................................................3-29
3.8.2
Activate Force Reorganize ............................................................................3-30
3.8.3
Changing the Day Light Saving Time Setting ...............................................3-31
3.8.4
Changing the Operational Mode...................................................................3-31
3.8.5
Playing A System Message ............................................................................3-32
3.8.6
Playing All System Message..........................................................................3-32
3.8.7
System Message Setting.................................................................................3-32
3.8.8
Listening to the Software Version Number ...................................................3-33
3.8.9
Resetting the System ......................................................................................3-33
3.8.10
Adjusting Recording Length..........................................................................3-33
PROGRAMMING BY COMPUTER..................................................................................4-1
4.1
CONNECTING THE VOCAL TO THE COMPUTER ..............................................................4-1
4.2
SYSTEM REQUIREMENTS ..............................................................................................4-2
4.3
INSTALLING THE VUP..................................................................................................4-2
4.4
STARTING VUP ............................................................................................................4-3
USER OPERATION INSTRUCTIONS..............................................................................5-1
5.1
INTRODUCTION.............................................................................................................5-1
5.2
USER’S MAIN MENU ....................................................................................................5-1
5.3
RETRIEVE MESSAGE MENU..........................................................................................5-1
5.4
MAILBOX PARAMETERS ...............................................................................................5-2
5.4.1
Record Greeting ..............................................................................................5-3
5.4.2
Record Name ...................................................................................................5-3
5.4.3
Directory Listing .............................................................................................5-4
5.4.4
Change Password............................................................................................5-4
5.4.5
Do Not Disturb (DND) ....................................................................................5-5
Installation and Programming Manual
Table of Contents
6.
5.4.6
External Notification .......................................................................................5-5
5.4.7
Pager Notification ...........................................................................................5-6
5.4.8
Return to Previous Menu.................................................................................5-6
5.5
SEND MESSAGE ............................................................................................................5-7
5.6
RETURN TO AUTO ATTENDANT....................................................................................5-7
5.7
QUICK REFERENCE GUIDE ...........................................................................................5-8
PROGRAMMING THE IN-BAND DTMF PROTOCOL ................................................6-1
6.1
6.1.1
Defining an In-Band DTMF Code for an Event..............................................6-1
6.1.2
Selecting an Operation Type ...........................................................................6-3
6.1.3
Selecting a destination ....................................................................................6-4
6.1.4
Defining the Time to Wait for the First DTMF Character..............................6-4
6.1.5
Defining the Time to Wait Between DTMF Characters..................................6-4
6.1.6
MATRA Support ..............................................................................................6-5
6.2
6.2.1
7.
PROGRAMMING THE VOCAL BY TELEPHONE ................................................................6-1
SAMPLE PROGRAMMING ..............................................................................................6-5
Working with the SIEMENS Hicom 150E OfficePBX.....................................6-5
TROUBLESHOOTING........................................................................................................7-1
APPENDIX A PROGRAMMING COMMANDS ....................................................................A-1
APPENDIX B PROGRAMMING FORMS............................................................................... B-1
APPENDIX C SYSTEM MESSAGES .......................................................................................C-1
APPENDIX D SPECIFICATIONS ............................................................................................D-1
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1. INTRODUCTION
The Vocal is a small stand alone multilingual Voice Mail/Automated Attendant
system for organizations that have between eight and eighty employees. The Vocal
incorporates state of the art technology, including DSP, flash memory and SMT
production.
Figure 1-1 General View
The Vocal is available in two or four ports and with up to 128 mailboxes. It
provides up to 10 hours recording time.
Note: The Vocal jr. is available in two ports and with up to 48 mailboxes only. It
provides 5 hours recording time.
The Vocal can be integrated with most types of PBX’s through the analog ports or
through the RS-232 serial port.
The system administrator can be programmed by the computer using a voice mail
utility program or by touch-tone telephone.
Installation and Programming Manual
1-1
Introduction
Installing the Vocal is quick and easy. Just mount it on a wall next to the PBX and
connect it to the SLT interfaces and to the main power supply with an external
power adapter.
The Vocal is ready for use immediately after the system administrator completes a
short procedure that includes setting up integration parameters, mailboxes,
notification type, system schedules and opening greetings. Mailbox owners can
then set up their own personal mailbox parameters.
1.1 Features and Services
The Vocal is a powerful voice mail system at an affordable price. It contains most
of the useful features and services provided by PC-based systems but at a lower
cost. The Vocal’s features can be divided into three groups:
x System Administration
x Automated Attendant
x Voice Mail
1.1.1 System Features
x Configuration
The Vocal is available with two ports and two and a half hours of recording
time. The system administrator can upgrade the Vocal by:
Adding a two port expansion card to the motherboard to provide four ports
Inserting a memory card with two hours and thirty five minutes of storage
space to increase the total storage capacity to five hours and five minutes
Inserting a memory card with five hours and ten minutes of storage space
to increase the total storage capacity to seven hours and forty minutes
Note: The Vocal jr. cannot be upgraded to more memory, ports or mailboxes.
x Programming
The system administrator can program the Vocal by:
Touch-tone telephone using DTMF tones
Computer using the Voice Mail Utility Program (VUP). The installer
should save the files containing the parameters set in each installation.
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Installation and Programming Manual
Introduction
Note: The Vocal jr. uses the VUJ, a software utility identical to the VUP,
however specifically adjusted to the Vocal jr.’s configuration.
x Integration with your PBX
The system administrator can integrate the Vocal with the PBX through:
In-Band DTMF Protocol integration using DTMF strings. This type of
integration is achieved by setting up the communication parameters on the
PBX and the Vocals, including answering a call, transfer, recall from busy,
recall from no answer, the notification parameters and more.
Out-band integration through a serial port (RS-232) applying the PBX
parameters to the Vocal. This type of integration must be developed
separately for each type of PBX.
x Loop Current Disconnection
Some PBXs have the capability, which enables them to notify the Vocal
through the line interface when a call is terminated. When this situation is
detected by the Voice mail, the line is disconnected and the Vocal is then
ready to receive another call.
x Message Notification
The Vocal automatically notifies the mailbox owner of new messages in
different ways according to the system configuration. Notification may be local
(to a PBX extension) or remote (to a telephone at a remote location, a cellular
telephone or a pager).
x Security Passwords
The Vocal supports three types of passwords, each with four digits:
System Administrator. Gives access to all data stored in the Vocal.
Operator. Gives access to the operating modes of the system. The available
operating modes are: Day, Night, Holiday and Break.
Mailbox. Gives access to individual mailboxes. Mailbox owners can
change the password at any time.
x Line Monitor
The Vocal sends all incoming DTMF codes to the VUP or VUJ, from all the
ports, simultaneously through the RS-232 cable. The line monitor is a
powerful tool to simplify the integration and installation of the Vocal with the
PBX.
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1-3
Introduction
1.1.2 Automated Attendant Features
The Vocal’s automated attendant answers incoming calls and through a series of
recorded menus and telephone directories, helps the callers reach the desired
extensions.
x Opening Greeting
The Vocal plays a pre-recorded greeting to callers. The opening greeting
usually includes the organization’s name, how to reach an extension,
department or operator, how to switch languages, how to leave a message and
to access a directory.
During the greeting, callers can access a department by dialing a single digit,
dialing the extension number or holding for assistance.
x Operating Modes
Depending on the time and the system schedule, the Vocal answers external
calls with one of four opening greetings:
Day Mode
During normal business hours, the Vocal answers calls with a pre-recorded
daytime greeting. The daytime greeting enables the caller to reach a
requested extension, mailbox, department, and directory or to switch
languages.
Night Mode
During non-working hours, the Vocal answers calls with a pre-recorded
nighttime greeting that enables the caller to leave a message in a requested
mailbox.
Holiday Mode
During holidays, the Vocal answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
Break Mode
The system administrator can program part of the day mode as break time.
During break time, the Vocal answers calls with a special greeting that
enables the caller to leave a message in a specific mailbox or in the
operator’s mailbox.
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Installation and Programming Manual
Introduction
x System Schedules (Auto-Mode)
If your organization has operating hours that vary from day to day, the system
administrator can define the daily operating schedules on a weekly basis,
including daytime, nighttime and break time hours. When the Auto mode is
activated, the Vocal automatically switches between the day, night and break
modes according to the pre-defined schedule.
The operator can override the pre-defined system schedule and switch
manually to day, night, break, or holiday mode using a password.
x Holiday Schedules
The Vocal switches automatically to Holiday mode on dates programmed as
holidays. During holidays the Vocal answers calls with the special holiday
greeting.
x Fax Detection
If the Vocal detects a fax tone (CNG) during the opening greeting, it
automatically transfers the call to the pre-defined fax extension.
x Directory Listing (Dial By Name)
The Vocal can provide a list of mailbox owner names. The directory listing
enables calls to be transferred to all extensions configured within the list. A
caller can access the directory listing by following instructions during the
opening greeting.
In order to enable a directory listing call transfer, the mailbox owner must
record his name and a three-letter code. A caller can reach the proper extension
after dialing the respective code and verifying a correct extension according to
the mailbox owner’s name.
The system administrator enables two methods of directory listing: according
to the mailbox owners first or last name.
x Call Transfer
The system administrator can program the Vocal to detect the Call Progress
tone and DTMF signals sent by the PBX and transfer the calls to extensions in
one of the following modes:
Non-Supervised. The Vocal transfers the call immediately without
verifying the status of an extension.
Supervised. The Vocal checks for a busy or answer signal before
transferring the call to an extension.
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1-5
Introduction
Semi-Supervised. The Vocal only checks for a busy signal before
transferring the call to an extension.
x Multilingual Option
The Vocal can operate in three languages simultaneously. The system
administrator can configure each mailbox to operate in one of the three selected
languages. The caller can select the language in which the system messages
(prompts) are played.
x Answering on the First Ring
To avoid delays, the system administrator can set up the Vocal on each
individual port to answer incoming calls on the first ring.
x Script Menus
The Vocal supports up to 39 script menus. A script menu is a recorded
announcement that can accept a digit entry (0-9) during playback. Based on the
digit entered, the Vocal can take one of the following actions:
Transfer the call to another script menu
Transfer the call to another script menu and change the language
Transfer the call to an extension or hunt group
Transfer the call to a mailbox or a mailbox group
Dial a strings of DTMF
Retrieve messages from a mailbox
Disconnect the line
Leave a message
Play the directory listing
Record a call
1.1.3 Voice Mail Features
The Vocal enables a caller to leave a message, recorded in his own voice, in any
mailbox. The mailbox owner can access his/her mailbox at any time from any
touch-tone telephone and listen to his/her messages. Mailbox owners can also
modify their own mailbox parameters.
x Real/Virtual Mailboxes
1-6
Installation and Programming Manual
Introduction
The Vocal supports up to 128 real and virtual mailboxes. A real mailbox has a
telephone extension, whereas a virtual mailbox does not.
x Personalized Mailboxes
Mailbox owners can personalize their mailboxes by recording a personal
greeting, assigning a personal password to the mailbox and setting optional
parameters.
x Personal Greeting
Mailbox owners can record or change personal greetings at any time from any
touch-tone telephone. Callers first hear the personal greeting of the extension
called and then they can leave a message.
x Day and Time Stamp
The system administrator can program the Vocal to indicate the start of each
message and the day and time it was recorded.
x Message Deletion
Mailbox owners can manually delete messages or the system administrator can
program the Vocal to automatically delete all messages after a specified
number of days.
x Message Forwarding
Mailbox owners can forward copies of messages to other mailboxes or mailbox
groups. Mailbox owners can also record an introduction to the forwarded
message.
x Message Reply
Mailbox owners can reply, directly, to a message and record a message in the
sender’s mailbox.
x Mailbox Groups
A caller can send a message to all the members of a mailbox group at one time.
All defined mailboxes belong to the “All Group” mailbox group. In addition,
the system administrator can create up to four mailbox groups, each containing
up to twenty mailboxes. Mailboxes can belong to more than one group and can
be added to or deleted from a mailbox group by the system administrator. Each
mailbox group can be assigned with a mailbox group greeting.
x Do Not Disturb Mode
Mailbox owners can set their mailboxes in the Regular Mode or Do Not
Disturb Mode. When a caller dials a Do Not Disturb extension using the
Installation and Programming Manual
1-7
Introduction
Automated Attendant menus, the Vocal plays a special “Do Not Disturb” menu
and does not transfer the call to the extension.
x Individual Language Selection
The mailbox owner or caller can select one of the languages supported by the
Vocal. When the mailbox owner or caller enters the mailbox, the Vocal
automatically switches to the selected language.
x Adjustable Recording Length
The system administrator can select the length of all recorded messages in the
Vocal. The selected length will control the following types of messages:
scripts, greetings, names and incoming messages. Changing this parameter will
affect the operation Vocal.
x Automatic Gain Control (AGC)
When this feature is enabled, the Vocal automatically adjusts the line volume
so incoming messages will be recorded at the same level.
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Installation and Programming Manual
Introduction
1.2 About this Manual
This manual presents information needed to install, program and maintain the
Vocal. It is divided into the following sections:
1. INTRODUCTION
Introduces the Vocal and lists its features.
2. DESCRIPTION AND INSTALLATION
Provides a functional description of the Vocal and installation instructions.
3. DTMF PROGRAMMING
Describes how to program the Vocal from any DTMF telephone.
4. PROGRAMMING BY COMPUTER
Describes the installation and basic operational concepts of the Voice Mail
Utility Program (VUP and VUJ).
5. USER OPERATING INSTRUCTIONS
Explains how to program and use a mailbox.
6. PROGRAMMING THE IN-BAND PROTOCOL
Describes how to program the Vocal to detect the In-Band DTMF protocol
sent by the PBX.
7. TROUBLESHOOTING
Presents answers to commonly asked questions on operating the Vocal.
APPENDIX A
Summarizes the programming commands.
APPENDIX B
Contains the DTMF programming forms.
APPENDIX C
Lists the system messages.
APPENDIX D
Lists the system specifications.
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1-9
2. DESCRIPTION AND INSTALLATION
The Vocal is a digital system consisting of a:
x Sophisticated DSP voice-processing device
x Flash memory for storing voice recording and parameter data
x Central Processing Vocal
x Two or four ports (two ports only in Vocal jr.)
x Real-time clock
The Vocal provides two major services:
x Automated Attendant
Uses menus and sub-menus to transfer calls to specific departments, extensions
or mailboxes.
x Voice Mail
Receives and delivers messages. Each mailbox has its own number and
mailbox owners have passwords enabling them access to their mailboxes.
Messages can be saved, deleted or transferred to other mailboxes. Mailbox
owners can also send identical messages to groups of mailboxes or to all the
mailboxes in the system.
By configuring the following, the Vocal’s Automated Attendant and Voice Mail
System can be customized to suit the needs of the company:
x PBX parameters
x Automated Attendant script menus and customized “Busy”, “No Answer” and
“Do Not Disturb” menus in up to three different languages simultaneously.
x Voice Mail features include: mailboxes, mailbox groups and various types of
message notifications for each mailbox
Installation and Programming Manual
2-1
Description and Installation
2.1 The Basic System
The Vocal comes with two lines and 10 hours recording time.
You can upgrade the Vocal by:
x Adding a two line expansion card to the motherboard to provide four lines
10 hours recording time
Figure 2-1 Options for Upgrading the Basic System
Note: The Vocal jr. cannot be upgraded to more memory, ports or mailboxes.
2-2
Installation and Programming Manual
Description and Installation
2.2 Physical Description
The functional components of the Vocal are located under the side panel cover.
The LEDs are on the left side of the front panel. The bottom panel has two
indented holes for wall mounting.
Figure 2-2 General View of the Vocal after Removing the Cover
2.2.1 Side Panel
Figure 2-3 Side Panel
The numbered items in the following description correspond to the labels in
Figure 2-3.
1.
Power Supply Connector
Connects the Vocal to the external power supply
2.
RS-232 Connector
Connects the Vocal to the PBX or a PC
3.
2 RJ-11 Sockets
Connects the Vocal to 2 or 4 PBX extensions
Installation and Programming Manual
2-3
Description and Installation
2.2.2 Front Panel
Figure 2-4 LEDs on the Front Panel
The following table describes the function of the four LEDS on the front panel.
STATUS
DAY
NIGHT
HOLIDAY
AUTO
Day Mode: Manual
On
Off
Off
Off
Night Mode: Manual
Off
On
Off
Off
Holiday Mode: Manual
Off
Off
On
Off
Break Mode: Manual
On
On
Off
Off
Day Mode: Auto
On
Off
Off
On
Night Mode: Auto
Off
On
Off
On
Break Mode: Auto
On
On
Off
On
System Error
Off
Flashing
Off
Off
System Error1
Flashing
Flashing
Flashing
Flashing
1
Flashing
Flashing
Flashing
Off
On
On
On
On
1
System Error
Automatic Self-Test
1
2-4
Please contact your local dealer.
Installation and Programming Manual
Description and Installation
2.3 Installation
The Vocal is delivered completely assembled. It is designed for mounting on a wall
close to the PBX.
2.3.1 Unpacking
Before unpacking, inspect the package, if you notice any damage, immediately
report it to your local dealer.
¾ To unpack the Vocal:
1. Place the package on a flat surface and open it.
2. Remove the contents of the package and place them on a clean surface.
3. Remove all packing material.
4. Inspect the contents, if you notice any physical damage, immediately
report it to you local dealer.
2.3.2 Installing the Vocal
¾ To install the Vocal:
1. Mount the Vocal on a wall close to the PBX cabinet. Use the drill template
to place the two screws.
2. Remove the side panel cover.
3. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets
on the side panel of the Vocal. Connect the other end of the cables to one
or two analog telephone lines on the Main Distribution Frame (MDF) of
the PBX (see Figure 2-5).
Note: Each RJ-11 socket on the side panel of the Vocal can support up to
two analog telephone lines.
Installation and Programming Manual
2-5
Description and Installation
M ain D istrib ution
F ram e
of the P B X
VOCAL
S id e P a nel
line 1
4-pin
R J-11 socket
line2
4-pin
R J-11 socket
2 Line C onnection
M ain D istrib ution
F ram e
of the P B X
line 1
line 3
line 2
line 4
VOCAL
S id e P a nel
4-pin
R J-11 socket
4-pin
R J-11 socket
4 Line C onnection
(not supported in Vocal jr.)
Figure 2-5 Analog Line Connections
4. On the side panel of the Vocal, plug the 9V DC adapter jack into the power
supply connector.
5. Plug the 9V DC adapter into the main power supply outlet to turn the
Vocal on. The LED’s on the front panel turn on and off, one after another
and then the LED indicating the status of the Vocal turns on.
6. If your PBX supports full-authorized RS-232 integration with the Vocal,
connect one end of the RS-232 cable to the Vocal’s RS-232 connector and
the other end to the RS-232 connector of the PBX.
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Installation and Programming Manual
Description and Installation
7. Call each Vocal line from any extension and verify the answer. You should
hear the default greeting (system message no. 000. See Appendix C).
8. Replace the side panel cover.
9. Program the Vocal according to your PBX type and required applications.
S in gle Line
Telep hones
D igital
Tele phone s
2 (or 4 * )
voice chan nels
C entral
O ffice
VO C A L
PB X
P C (for program m ing - VU P /V U J)
O pe ra tor
C onsole
Figure 2-6 System Installation
* Not supported in Vocal jr.
Installation and Programming Manual
2-7
Description and Installation
2.3.3 Expanding the System
2.3.3.1 Expanding to Four Lines
Note: Expanding to four lines is not supported by Vocal jr.
The two-line expansion kit contains:
x 2-line expansion card
x 4-wire cable
x Two plastic spacers
¾ To install the expansion card:
1. Disconnect all external cables and connectors.
2. Remove the 9V DC adapter power plug from the main power supply outlet
to turn the Vocal off.
3. Open the Vocal’s top cover by unscrewing the four screws.
4. Place the two plastic spacers into the corresponding holes.
5. Insert the expansion card into the corresponding J6 connector.
6. Connect one end of the 4-wire cable to J5 on the motherboard and the other
end to J5 on the expansion card.
7. Replace the top panel cover and plug the 9V DC adapter into the main
power supply outlet to turn the Vocal on.
8. Reconnect all the external cables and connectors to the Vocal.
Voice Mail System automatically detects four lines when it is turned on.
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Installation and Programming Manual
3. DTMF PROGRAMMING
The Vocal can be programmed by:
x Telephone using DTMF tones
x Computer using the Voice Mail Utility Program (see Section 4)
This section describes programming the Vocal using DTMF tones.
Note: You will hear a confirmation tone every time you enter a programming
command.
3.1 Entering and Exiting the Programming Mode
The Vocal does not handle calls when in the programming mode.
¾ To enter the programming mode:
1. Connect a PBX analog line to the Vocal.
2. Call the PBX analog line from any touch-tone telephone.
3. Wait until the Vocal answers and plays the opening menu. Then dial *900.
4. Dial the System Administrator’s password (the default password is 1234)
to enter the programming mode.
¾ To exit the programming mode:
x Dial *900.
–or–
Do not dial for one minute.
Note: If you exit the programming mode by dialing *900, the Vocal plays the
opening menu and you can then test the changes made to the system.
Installation and Programming Manual
3-1
DTMF Programming
3.2 First Time Programming Checklist
1. Call from a touch-tone telephone to the Vocal. You will hear the default
message (system message 000 - see Appendix C).
2. Dial *900 and the administrator password (default: 1234) to enter the
programming mode.
3. Set the PBX parameters (see Sections 3.3 and Section 6) to ensure the proper
operation of the Vocal with your PBX.
4. Set the Vocal’s real-time clock (see Section 3.4).
5. Set the system schedule (see Section 3.5).
6. Create mailboxes (see Section 3.6.1).
7. Define a notification type for each mailbox (see Section 3.6.3).
8. Define notification parameters (i.e., message light on and message light off and
interval between ring notification in Section 3.6.3.)
9. Record (see Section 3.7.1) and program (see Section 3.7.2) script menus for the
Automated Attendant. Make sure you define the mailboxes before building
Automated Attendant script menus.
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Installation and Programming Manual
DTMF Programming
3.3 Defining PBX Parameters
To integrate the Vocal with your PBX, apply the PBX parameters to the Vocal.
To obtain your current PBX parameters, check your PBX User’s Manual or the
current PBX setup configuration.
To configure the Vocal to detect the in-band DTMF protocol sent by your PBX,
refer to Section 6.
Note: Do not forget to enter programming mode by dialing *900 and the
administrators password before using the programming commands.
Table 3-1 presents the commands you must enter to apply the PBX parameters to
the Vocal.
Table 3-1 PBX Parameter Commands
OPERATION
COMMAND
DEFAULT
Extension size
*300 + X
where X is a digit 1-4
You can only change this parameter if mailboxes
and/or legal extensions have not yet been defined.
3
Cut off time for
continuous call
progress tone
detection
*301 + X
where:
X = cut off time in seconds (0-9)
6 seconds
No. of rings
before the line is
answered
*310 + line number + number of rings
Line number = 1-4
Number of rings = 1-9
1
Time to wait for
No-Answer
*311 + XX
where XX is 00-99 seconds.
This code is applicable only when supervised
transfer is selected.
20 seconds
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Table 3-1 PBX Parameter Commands (continued)
OPERATION
3-4
COMMAND
DEFAULT
None
Legal PBX
Extensions
*320 + Y + First Ext. + Last Ext. + #
where Y is a group number (0-9).
Example: *320 0 330 350 #
*320 1 355 375 #
You can define up to 10 groups of legal extensions.
If a caller dials an extension by direct dialing (code
170), The Vocal checks if the extension is legal. If
the extension is not legal, The Vocal does not
transfer the call.
Resetting a group
*320 + Y + 000 + 000 + # (the two groups of zeros
can be 2, 3, or 4 digits long, according to the
extension size)
Resetting all
groups
*320 + #
Operator ID Code
*330 + X
where X is a digit 0-9
When the caller dials this digit during any script
message, the call is transferred to the operator.
0
Programmable
code for retrieving
messages
*331 + X
9
Disconnection
Code
*333 + CODE 1 + #
Clear
Disconnection
Code
* 333 + #
External Access
Code
*340 + X + #
where X is the external access code (0-9), Pause
(*1).
This code is applicable for external notification.
Clear External
Access Code
*340 + #
X = 0-9; Retrieve digit
###
The Vocal terminates a call when it receives the
disconnection code. The code can include up to
four digits. Legal values for this code can be any
combination of 0-9, *, #, and A-D.
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Table 3-1 PBX Parameter Commands (continued)
OPERATION
COMMAND
DEFAULT
Pause before and
after external
access code
*341 + X
where X is the length of the pause in seconds (0-9)
2 seconds
Transfer mode for
all extensions
*350 + X + Y
Non
supervised
Day operator,
Night operator,
Fax and
Supervisor’s
extension numbers
*360 + X + YYYY + #
where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
One mailbox can be defined as Supervisor. When
storage memory reaches 80% of its capacity, a
message is sent to this mailbox indicating the
situation.
YYYY = Corresponding extension number.
Delete the
extension
assignments
*360 + X + #
where:
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
Volume level
*369 + X
where:
X = volume level (0-9), 9 = Loudest
5
Flash-1
*370 + XXX
where XXX is a 3-digit number (000-980) in steps
of 20 ms.
Example: *370 300 sets Flash-1 to 300 ms
600 ms
Flash-2
Flash-2 is fixed at 1200 ms.
Flash-2 is used in some PBX’s for Recall from NoAnswer or Busy Codes.
1200 ms
X = 1; All extensions except the operator
X = 2; Operator extension only
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised mode
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0
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–
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Table 3-1 PBX Parameter Commands (continued)
OPERATION
COMMAND
Busy, Disconnect
and DTMF
Off/On time
*371 + X + YYYY
where:
X = 1; busy off (0100-3000 ms)
X = 2; busy on (0100-3000 ms)
X = 3; Disconnect off (0100-3000 ms)
X = 4; Disconnect on (0100-3000 ms)
X = *; DTMF off (0000-3000 ms)
X = #; DTMF on (0000-3000 ms)
YYYY = Cadence in milliseconds in steps of 20
milliseconds.
Busy Signal
Cadence Check
*375 + XXXX + #
where XXXX is a busy extension number.
Check the busy signal by dialing the busy extension
number and playing the busy cadence values.
Voice and DTMF
Sensitivity
*376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Sensitivity level (0-9)
The volume at which the Vocal detects voice when
the called extension answers or the volume level at
which the Vocal detects DTMF throughout it’s
operation.
Note: The higher the sensitivity level, the
higher the sensitivity to voice or DTMF.
DEFAULT
500 ms
500 ms
240 ms
240 ms
200 ms
60 ms
5
In order to activate the new selection, a new call
must be initiated.
3-6
Automatic Gain
Control (AGC)
*377 + X
X = 0 AGC disabled
X = 1 AGC enabled
When enabled, The Vocal will adjust the incoming
messages volume to a set volume level.
Note: For the new value to take affect, a new call
must be initiated.
Enabled
DTMF amplitude
*379 + X
where X = volume level (3-9), 9 = Loudest
5
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Table 3-1 PBX Parameter Commands (continued)
OPERATION
COMMAND
DEFAULT
Procedural codes
sent to the PBX in
order to perform a
specific task
*380 + X + CODE 1 + #
X = 1; LED1 notification code
X = 2; LED2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
CODE 1 = Respective PBX code
None
None
None
Flash 1 + Ext
Flash 1
Flash 1
Delete a specific
procedural code
*380 + X + #
X = 1; LED1 notification code
X = 2; LED2 notification code
X = 3; LED notification off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
Dial a String from
the Auto
Attendant to the
PBX
*381 + X + YY…YY + #
Answer number of
samples
*386 + X
where:
X = number of samples (0-9)
3.3
X = String number (0-9)
YY…YY = DTMF string
Note: Use CODE 1
5
CODE 1=
DTMF CHARACTER
Digits 0-9
*
Extension
Pause
Hook Flash 1
Hook Flash 2
#
A
B
C
D
NUMBER TO DIAL
0-9
**
*0
*1, indicates a 1 second pause
*2
*3
*4
*5
*6
*7
*8
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3.4 Setting the Time and Date
Table 3-2 presents commands used to set the Vocal clock and calendar.
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
Table 3-2 Commands to Set the Vocal Clock and Calendar
OPERATION
COMMAND
Setting the time and day of the week
*420 + HH + MM
where
HH = hour (00-23)
MM = minutes (00-59)
Example: *420 15 25 stands for
3:25 p.m.
Setting the date
*430 + DD + MM + YY
where
DD = date of the month (01-31)
MM = month (01-12)
YY = year (00-99)
Example: *430 15 03 97
March 15, 1997
Note: 00 represents Year 2000.
Note: The day of the week is automatically
calculated by the system, based on the
entered date.
Listening to the system time
*440
The system announces the date and time.
3.5 Programming the Operational Mode
The Vocal can operate in Day, Night, Break, or Holiday mode. If the Vocal is in
the Auto mode, it automatically changes modes according to programmed
schedules.
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
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Table 3-3 Programming the Operational Modes
OPERATION
COMMAND
Selecting an Operational
Mode
*400 + X
where X stands for the operational mode.
Day mode = 0 (default mode)
Night mode = 1
Holiday mode = 2
Auto mode = 3
Break mode = 4
Selecting time stamp format
(Used by English and
Chinese languages only)
*410 + X
where
X = 0 means the time stamp is in 12-hour format (default)
X = 1 means the time stamp is in 24-hour format
Setting the Working Time
(for Auto mode only)
*450 + D + hh:mm + hh:mm
where
D is the day of the week (1-7)1
First hh:mm = start of work time in 24 hour format
Second hh:mm = end of work time in 24 hour format
Repeat for all days of the week.
Example: *450 1 08 30 1700 means that the Vocal will
play the Day mode opening greeting on
Monday from 8:30 until 17:00. It will play the
Night mode opening greeting the rest of the
time.
1
: Day 1 is Monday.
Setting the Break Time
(for Auto mode only)
*460 + D + hh:mm + hh:mm
where
D is the day of the week (1-7) 1
First hh:mm = start of break time in 24 hour format
Second hh:mm = end of break time in 24 hour format
Repeat for all days of the week.
Example 1: *460 1 13 15 14 30
This will play the Break mode opening
greeting on Monday, from 13:15 until 14:30.
1
: Day 1 is Monday.
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Table 3-3 Programming the Operational Modes (continued)
OPERATION
Entering annual holiday
dates
(For Auto mode only)
COMMAND
*470 + DD + MM + hh:mm + hh:mm
where:
DD = Day of the month (01-31)
MM = month (01-12)
hh:mm = Start time; Hour and minutes in 24 hour format
hh:mm = End time; Hour and minutes in 24 hour format
Repeat for holidays
Example 1: *470 02 12 08 15 23 45
The Vocal will play the Holiday mode
opening greeting on December 2nd, from 8:15
until 23:45.
Delete all holidays on a
specific date
*470 + DD + MM #
where:
DD = Day of the month (01-31)
MM = month (01-12)
Delete all holidays on a
specific month
*470 + ** + MM + #
MM = month (01-12)
Delete all holidays
*470 + #
External Notification Active
Time
*490 + hh:mm + hh:mm
where:
hh:mm = Start time; Hour and minutes in 24 hour format
hh:mm = End time; Hour and minutes in 24 hour format
Example 1: *490 09 00 20 00
The will activate the External Notification
between 9 a.m. to 8 p.m.
3.6 Programming the Vocal
3.6.1 Creating Mailboxes
You can define up to 128 mailboxes. The mailbox number and its extension
number are identical. Make sure that the number of digits in the mailbox number
conforms to the number of digits in an extension (*300).
Note: You can define up to 48 mailboxes only for the Vocal jr.
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You can select one of the languages supported by the Vocal for each mailbox.
After selecting a language, the Vocal:
x Plays all menus in the selected language.
x Plays all system messages (e.g., time stamp and error messages) in the selected
language.
x If ring or remote notification is enabled, the mailbox owner is notified in the
selected language.
A virtual mailbox can also be created for users who do not have extensions. When
a caller dials a virtual mailbox number on the Automated Attendant menu, the call
is immediately transferred to the Do Not Disturb menu and the caller is given the
option to leave a message.
You may use the external notification features for the virtual mailboxes. Do not
select internal notification because virtual mailboxes do not have extensions.
You can assign a mailbox for announcing messages without the ability to record
incoming messages. This mailbox is called an Announcer mailbox. All mailboxes
can be changed from a regular mailbox to an announcer mailbox and vice versa at
any time.
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
Table 3-4 Commands to Create Mailboxes
OPERATION
COMMAND
Creating a range of mailboxes
*500 + First Mailbox + Last Mailbox + #
Creating one mailbox
*501 + Mailbox Number + #
Selecting an announcer mailbox
*502 + XXXX + Y + #
where:
XXXX = existing mailbox number
Y = 0; Regular mailbox (default)
Y = 1; Announcer mailbox
Deleting a mailbox
*510 + Mailbox Number + #
Make sure to remove any transfer to the mailbox
from the Automated Attendant scripts before
deleting the mailbox.
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Table 3-4 Commands to Create Mailboxes (continued)
OPERATION
COMMAND
Creating a range of virtual mailboxes
*520 + First Mailbox + Last Mailbox + #
Creating one virtual mailbox
*521 + Mailbox Number + #
Defining whether to play or skip the
time and date stamp during message
playback for a range of mailboxes
*530 + First Mailbox + Last Mailbox + B + #
where
B = 0; Play the date and time stamp (default)
B = 1; Skip the date and time stamp
Defining whether to play or skip the
time and date stamp during message
playback for one mailbox
*531 + Mailbox Number + B + #
where
B = 0; Play the date and time stamp (default)
B = 1; Skip the date and time stamp
Defining a language for a range of
mailboxes
*532 + First Mailbox + Last Mailbox + Z + #
where
Z = 1, 2 or 3 (language number)
Defining a language for a mailbox
*533 + Mailbox Number + Z + #
where
Z = 1, 2 or 3 (language number)
3.6.2 Creating Mailbox Groups
You can create up to four mailbox groups for distributing messages. Each mailbox
group can contain up to twenty mailboxes. The group numbers are by default 000,
001, 002 and 003. Group 099 consists of all mailboxes (real and virtual).
You can select a different number for the first digit of the mailbox groups using
code *545. Make sure that you select a number that does not interfere with your
PBX’s numbering plan.
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
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Table 3-5 Commands to Create Mailbox Groups
OPERATION
COMMAND
Adding a mailbox to a group
*540 + Group Number + Mailbox Number + #
Note: You must define the mailbox before adding
it to a group.
Changing the number of the first
digit in the mailbox groups
*545 + X
where X is the first digit of the mailbox groups.
Default is 0.
Deleting a mailbox from a group
*550 + Group Number + Mailbox Number + #
Resetting a group
*560 + Group Number
Note: Resetting a group removes all the
mailboxes within that group.
Note: A separate greeting message can be recorded for each mailbox group.
3.6.3 Notification
The Vocal notifies the mailbox owner of new messages in different ways according
to the system configuration. Notification may be local or remote.
Notification is always done on the second line.
Local Notification
You can select one of the following options:
x None. The notification feature is disabled.
x Message Light On 1. The Vocal signals the PBX that a mailbox has received a
message. The PBX then turns on the message light of the telephone extension.
If the Message Light Off code is programmed, the code is transferred to the
PBX after the mailbox owner retrieves all his new messages.
Some PBXs do not support the Message Light Off code. Instead they turn the
message light off when the mailbox owner presses the message button on his
proprietary telephone set and the Vocal starts playing the messages (see Table
3-3).
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x Message Light On 2. Same as Message Light On 1 but used only for PBXs
that have two different codes for different telephones or for special tone
notification (see Table 3-3).
The system administrator can set the notification method to one of the two states
(code *760):
Notification on 1st new message
Notification on every new message
x Sign Rings. The Vocal rings the notified extension number. These Sign Rings
may be sent at programmed intervals (code *720). The Vocal stops sending
Sign Rings after the mailbox owner retrieves all his new messages or the
maximum number of retries has been made (code *750).
x Rings. The Vocal rings the notified extension for a programmed time period
(code *730). When the mailbox owner answers, the Vocal prompts him to enter
his password. After entering the password, the mailbox owner may retrieve his
messages. If the mailbox owner does not answer, the Vocal tries again at
programmed intervals (code *720). The Vocal stops sending Ring notifications
after the mailbox owner retrieves all his new messages or the maximum
number of retries has been made (code *750).
Remote Notification
The mailbox owner may choose to be notified at a remote location (i.e., his mobile
telephone, home telephone or pager) by entering a remote telephone number (of up
to 20 digits) or pager number (of up to 40 digits). You can use any combination of
*, #, A-D, 0-9, and Pause when setting the remote notification telephone number.
After remote notification is enabled, the Vocal will dial the remote phone or pager
number and notify the mailbox owner of any new messages. After entering the
password, the mailbox owner can retrieve his messages. The duration of remote
notification rings is programmed using code *730.
The Vocal stops sending Ring notifications after the mailbox owner retrieves all his
new messages or the maximum number of retries has been made (code *750). The
mailbox owner must obtain permission from the System Administrator to enable
remote notification. The System Administrator must use code *710 or *711 to
grant permission.
The remote notification activation time can be programmed so the administrator
can decide on the daylights hours for the external notification to be activated. The
time span of this service is programmed using code *490.
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When permission has been granted and the mailbox owner enables remote
notification, the Vocal first dials the external access digit (programmed using code
*340) and then dials the mailbox owner’s remote telephone or pager number.
Note: Make sure that you enter the remote telephone or pager number before
enabling remote notification.
Notification is always done on the second line.
3.6.3.1 Setting Notification for Mailboxes
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
Note: Virtual mailboxes do not have extensions and may not be configured for
internal notification.
Table 3-6 Commands to Program Notification for Mailboxes
OPERATION
COMMAND
Setting local notification for a range
of mailboxes
*700 + First Mailbox + Last Mailbox + X + #
where
X = 0 means notification is disabled
X = 1 means Message Light On 1 is selected
X = 2 means Message Light On 2 is selected
X = 3 means Sign Rings is selected
X = 4 means Rings is selected
Disable local notification for all
mailboxes
*700 + #
Setting local notification for one
mailbox
*701 + Mailbox + X + #
where X is defined as above
Permitting remote notification for a
range of mailboxes
*710 + First Mailbox + Last Mailbox + Y + #
where
Y = 0 means remote notification is not permitted
Y =1 means remote notification is permitted
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Table 3-6 Commands to Program Notification for Mailboxes (continued)
OPERATION
3-16
COMMAND
Disable remote notification for all
mailboxes
*710 + #
Permitting remote notification for
one mailbox
*711 + Mailbox + Y + #
Y = 0 means remote notification is not permitted
Y = 1means remote notification is permitted
Ring Notification Interval
*720 + XX
where XX is a 2 digit number in minutes (1-99).
Default = 30 minutes
Ring Notification Duration
*730 + X
where
X = 0 stands for short time for rings (default)
X = 1 stands for long time for rings
Maximum number of days to store
messages
*740 + XX
where XX stands for number of days (00-99).
00 = Messages are not deleted by Voice Mail
System.
Time to wait after off-hook for
notification dialing
*741 + X
Number of Ring Notification retries
*750 + XX
where XX refers to the number of ring notification
attempts.
Default is 05.
Activate the LED notification
*760 + X
where
X = 0 for 1st new message (Default)
X = 1 for every new message.
X = Time in seconds (0-9)
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3.7 Programming the Automated Attendant Script Menu
The Vocal supports up to 21 script messages (00-20) for building the Automated
Attendant menu. The Vocal also supports another six script messages in three
languages (21-26 for the first language, 31-36 for the second and 41-46 for the
third) for Busy menu, No Answer menu, Do Not Disturb menu and Post Recording
menu (see Section 3.7.5).
The opening scripts for each line are selected by command *112.
The following numbers are dedicated by default to specific script messages:
x Script message number 00 to the Day Mode Opening Menu
x Script message number 10 to the Night Mode Opening Menu
x Script message number 15 to the Break Time Opening Menu
x Script message number 20 to the Holiday Mode Opening Menu
The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes
without limitations.
Each script message has three parts:
x Script message number
x Recorded announcement
x Programming that indicates the action to be taken when a caller dials one digit
(0-9) or dials nothing during an announcement
3.7.1 Recording Script Messages
Table 3-7 describes how to record script messages.
Table 3-7 Commands for Recording Script Messages
OPERATION
COMMAND
Recording a script message
*100 + XX + Beep + Record + #
Playback a script message
*101 + XX
Deleting a script message
*102 + XX
Note: XX is script message 00-26, 31-36 and 41-46.
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3.7.2 Programming Script Messages
You can program each script message separately. The programming command
format for script messages is:
* + Command Code + XX + B + YY + #
where:
x Command Code defines the action that should be taken when B is pressed
during playback of script message XX.
x XX refers to a script message number.
x B refers to the digit dialed by the caller during playback of script message XX
or at the end of the message. B can be 0-9 or * (for end of message).
x YY refers to the destination, which can be an extension, mailbox or another
script message.
IMPORTANT: Do not define the Operator ID digit on script messages.
Table 3-1 describes how to define the operator ID digit which is then automatically
reserved on all script messages.
The command codes used to build the Automated Attendant Script Menu are
presented on the following pages. You can program one of the following actions
for each script message:
x Play another script message
x Return to the opening menu
x Play another script message and change the language
x Transfer the call to an extension
x Transfer the call to the operator
x Transfer the call to a mailbox
x Disconnect the line
x Leave a message in a mailbox
x Retrieve messages from a mailbox
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x Direct dial to an extension
x Transfer a call directly to a mailbox
x Place a call on hold
x Blind Transfer to the busy extension
x Play the directory listing
Technicians and System Administrators should program the script messages
according to the application.
3.7.2.1 End Of Message Timeout
Sets the EOM timeout period for each script individually.
Command: *105 + XX + Y + #
where:
XX = Script number
Y = Timeout in seconds
Example 1: *105 05 6 #
The Vocal sets the EOM timeout to 6 seconds for script message 05.
3.7.2.2 Play Another Script Message
Builds submenus by transferring the caller from one script message to another.
Command: *110 + XX + B + YY + #
Example:
*110 00 3 02 #
The Vocal plays script message 02 when “3” is dialed during playback
of script message 00.
Note:
Make sure to record script message 02.
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DTMF Programming
3.7.2.3 Select Opening Script
Selects the opening script message.
Command: *112 + XX + YY + Z + #
XX = Default script number 00,10,15 or 20
YY = Replacement script number 00-20
Z = Line number 1-4
3.7.2.4 Transfer to the Opening Menu
Transfers the caller to the opening main menu. Used mainly by Busy and NoAnswer script messages (21-24 for the first language, 31-34 for the second
language and 41-44 for the third language), where the caller is given the option to
return to the main menu.
Command: *115 + XX + B #
Example:
*115 21 5 #
The Vocal plays the opening menu when “5” is dialed during playback
of script message 21.
3.7.2.5 Transfer to a Script Message and Change the Language
Changes the system language and plays another script message. The Vocal
supports up to three system languages simultaneously (factory loaded).
Command: *117 + XX + B + YY + Z + #
XX refers to the current script message
B refers to the digit dialed by the caller during playback of script
message XX
YY refers to the destination script message
Z refers to the system language digit (1, 2 or 3)
Example:
*117 00 7 01 3 #
The Vocal changes to the third language and plays script message 01
when “7” is dialed during playback of script message 00.
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Note: Make sure that script message 01 has been recorded in the appropriate
language.
3.7.2.6 Select the Default Language
The Vocal can support up to three languages. The default language is the language
the Vocal automatically uses if no other language has been selected.
To change the default language, dial *900 and the administrator password to enter
the programming mode, then dial:
*118 + Z + #
Z = 1 is the first language (default)
Z = 2 is the second language
Z = 3 is the third language
Note: he available languages are listed on the bottom panel of the Vocal.
3.7.2.7 Transfer the Call to an Extension
Transfers the caller to an extension or department (hunt group).
The designated extension number may contain up to 4 digits and does not have to
be in the range of legal extensions.
Command: *120 + XX + B + extension number + #
Example 1: *120 05 3 123 #
The Vocal transfers the call to extension 123 when “3” is dialed during
playback of script message 05.
Example 2: *120 00 * 1000 #
The Vocal transfers the call to hunt group 1000 at the end of script
message 00.
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3.7.2.8 Transfer the Call to the Operator at the End of the Script Message
Transfers the call to the operator at the end of the script message. The operator
extension is defined in Table 3-1 (code *360).
The Vocal transfers the call in supervised, semi-supervised or non-supervised
mode depending on code *350 (see Section 3.7.5).
Command: *125 + XX + #
Example:
*125 00 #.
The Vocal transfers the call to the operator at the end of script
message 00.
3.7.2.9 Transfer the Call to a Mailbox
Transfers the caller to a specific mailbox number. The mailbox must be defined
(see Section 3.6.1).
Command: *130 + XX + B + Mailbox number + #
Example:
*130 01 5 152 #
Transfers the call to mailbox 152 when “5” is dialed during playback
of script message 01.
3.7.2.10 Disconnect the Line
Disconnects the call at the end of the script message or if the caller dialed the
disconnect digit during playback.
This command may or may not include the system message 001
Command: *140 + XX + B + Z + #
Z = 0; means disconnect the line with no message.
Z = 1; means disconnect the line with the above system message
Example:
*140 10 * 1 #
The Vocal plays the disconnection message and then disconnects the
call at the end of script message 10.
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3.7.2.11 Leave a Message in a Mailbox
Initiates the procedure for leaving a message in a mailbox.
Command: *150 + XX + B + #
Example:
*150 00 8 #
The Vocal asks for a mailbox number when “8” is dialed during
playback of script message 00. After dialing the requested mailbox
number, the caller hears the mailbox’s greeting and can leave a
message.
3.7.2.12 Retrieve Messages from a Mailbox
Initiates the procedure for retrieving messages from a mailbox.
Command: *160 + XX + B + #
Example:
*160 00 9 #
The Vocal asks for a mailbox number and password when “9” is
dialed during playback of script message 00. After dialing the
requested mailbox number and password, the mailbox owner can
retrieve his messages and access the user menu to record a personal
greeting, change his password, etc.
3.7.2.13 Direct Call to an Extension
Enables the caller to dial an extension directly by programming the first digit of the
extension. When a caller dials the first digit of an extension during playback of a
script message, the Vocal stops the message and waits for the rest of the digits of
the extension. The number of digits in an extension is defined by code *300 in
Table 3-1. You can enter up to four different digits.
Command: *170 + XX + first digit(s) + #
Example 1: *170 00 2 #
The Vocal waits for the rest of the extension number when “2” is
dialed during playback of script message 00. After the caller dials the
rest of the extension number, the Vocal transfers the call to the
extension.
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DTMF Programming
Example 2: *170 00 2 4 #
Same as Example 1, except the extension number starts with 2 or 4
(for extension numbers 2xx and 4xx).
3.7.2.14 Transfer Call Directly to a Mailbox
Transfers the call directly to a mailbox number. This feature is similar to directly
dialing an extension, except the call is transferred directly to a mailbox. You can
enter up to four different digits.
Command: *175 + XX + first digit(s) + #
Example 1: *175 00 2 #
The Vocal waits for the rest of the mailbox number when “2” is dialed
during playback of script message 00. After the caller dials the rest of
the mailbox number, the Vocal transfers the call to the mailbox.
Example 2: *175 00 2 4 #
Same as Example 1, except the mailbox number starts with 2 or 4.
3.7.2.15 Place a Call on Hold
Gives the caller the option to remain on hold. Valid only for script messages 21-22
(for the first language), 31-32 (for the second language) and 41-42 (for the third
language), which are reserved for the extension Busy menus.
Command: *180 + XX + B + #
Example:
*180 21 3 #
The Vocal places the call on hold for 10 seconds before trying to
transfer the call again when “3” is dialed during playback of script
message 21.
3.7.2.16 Blind Transfer to a Busy Extension
Transfers a call in blind mode to a busy extension. Valid only for script messages
21-22 (for the first language), 31-32 (for the second language) and 41-42 (for the
third language), which are reserved for the extension Busy menus.
Command: *185 + XX + B + #
Example:
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*185 21 5 #
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DTMF Programming
The Vocal immediately tries to transfer the call again when “5” is
dialed during playback of script message 21.
Note: Both Place a Call on Hold and Blind Transfer to a Busy Extension are used
to transfer calls to a busy extension. Place a Call on Hold gives the option
to retry every 10 seconds to transfer the call until the extension is available.
In a Blind Transfer, calls are transferred to a Busy Extension immediately.
This option is used when the Vocal is connected to a PBX that incorporates
In-Band DTMF signaling.
3.7.3 Directory Listing Programming
The directory-listing feature (Dial By Name) allows calls to be transferred to
proper extensions based on recorded names and codes of mailbox owners. The
Directory Listing parameters are set through the commands explained in the
following paragraphs.
3.7.3.1 Directory listing format
Changes the format of the directory listing. The Vocal supports two directory
listing formats.
Command: *011 + X
X = 0; List according to last name (Default)
X = 1; List according to first name
3.7.3.2 Transfer to the directory listing
Transfers the call to the directory listing.
Command: *111 + XX + B + #
XX = Script number
Example:
*111 00 5 #
Play the directory listing when “5” is dialed during playback of script message
00.
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3.7.4 Reset Script Message Programming to Default
Resets a complete script message or only one entry. This command does not delete
the recorded script message.
Resetting a Complete Script Message
Command: *190 + XX + #
Example:
*190 03 #
Resets script message 03 to its default values.
Resetting One Entry in a Script Message
Command: *190 + XX + B + #
Example:
*190 02 5 #
Resets entry 5 in script message 02 to its default value.
Default Values
x 0-9. If a caller dials a digit that has not been programmed (or set to default)
during playback of a script message, the Vocal plays “This entry is not
supported” and repeats the script message.
x If the caller dials the Operator ID code, the call is forwarded to the operator
extension regardless of script message programming.
x At the end of a script message. If the caller does not dial a number during
playback of a script message, the Vocal disconnects the call at the end of the
message.
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers
Transfer to an extension may be supervised, semi-supervised or non-supervised.
In a supervised mode, the Vocal detects Busy and No-Answer signals from the
PBX. In a semi-supervised mode, the Vocal only detects Busy signals. In a nonsupervised mode, the Vocal transfers a call to the required extension without
checking the status of the extension.
You can configure the Vocal to detect Answer, Busy and Do Not Disturb signals
by recognizing the DTMF codes sent by the PBX or analyzing the Call Progress
tones.
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DTMF Programming
If DTMF signals are selected for the supervised mode, you must define DTMF
codes for the Answer, Busy and Do Not Disturb conditions.
Note: Do not forget to enter programming mode by dialing *900 and the
administrator’s password before using the programming commands.
Table 3-8 Commands to Detect Answer, Busy and Do Not Disturb
Conditions
OPERATION
COMMAND
Selecting DTMF code or Call
Progress tone detection
*220 + X
where
X = 0; Supervised call transfer using Call Progress
tones (default)
X = 1; Supervised call transfer using DTMF codes
Defining the DTMF code for the
Answer condition, Busy
condition and Do Not Disturb
condition
*221 + X + CODE1 + #
X = 1; Answer condition
X = 2; Busy condition
X = 3; Do Not Disturb condition
CODE1 = DTMF code sent by the PBX for the
Transfer Supervision operation 0-9,*,#,A-D
See page 3-7 for the proper codes
Delete all DTMF condition codes
*221 + #
Delete the DTMF code for a
specific condition
*221 + X + #
X = 1; Answer condition
X = 2; Busy condition
X = 3; Do Not Disturb condition
If you select Call Progress tone supervision, the Vocal detects a busy tone based on
the cadence parameters set using code *371. It detects an answer when voice is
recognized. The Vocal does not check for Ring-Back tone cadences.
The Vocal distinguishes between two types of transfers:
x Transfer to operator
x Transfer to the rest of the extensions
Table 3-9 explains how to program supervised, semi-supervised and
non-supervised transfers to the operator and to the rest of the extensions.
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DTMF Programming
Table 3-9 Commands to Program the Transfer Modes
OPERATION
Transfer mode for all extensions
COMMAND
*350 + X + Y
where
X = 1; All extensions except the operator
X = 2; Operator extension only
Y = 0; Non-Supervised (Default)
Y = 1; Supervised
Y = 2; Semi-Supervised
3.7.5.1 Detecting a Busy Extension
If the Vocal detects a busy extension, it performs a Recall-from-Busy and by
default plays system message 96 (if the extension has a mailbox) or 103 (if the
extension does not have a mailbox). Refer to Section 3.7.5.3 for information on
changing the default system messages.
3.7.5.2 Detecting a No Answer from an Extension
If the Vocal does not detect an answer from the extension, it performs a Recallfrom-No-Answer and by default plays system message 97 (if the extension has a
mailbox) or 104 (if it does not have a mailbox). Refer to Section 3.7.5.3 for
information on changing the default system messages.
3.7.5.3 Changing the Busy and No Answer Menus
System messages 96, 97, 103, and 104 are default messages. The System
Administrator can replace the system messages with script messages as follows:
x System message 96 (Busy and the extension has a mailbox) is replaced by
script message 21 in the first language, script message 31 in the second
language and 41 in the third language.
x System message 103 (Busy and the extension does not have a mailbox) is
replaced by script message 22 in the first language, script message 32 in the
second language and 42 in the third language.
x System message 97 (No-Answer and the extension has a mailbox) is replaced
by script message 23 in the first language, script message 33 in the second
language and 43 in the third language.
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x System message 104 (No-Answer and the extension does not have a mailbox)
is replaced by script message 24 in the first language, script message 34 in the
second language and script message 44 in the third language.
For instructions on programming the above script messages, see Section 3.7.2. For
instructions on recording the script messages, see Section 3.7.1.
3.7.5.4 Do Not Disturb
Using the user menu, a mailbox owner can activate the Do Not Disturb mode.
When a caller dials a Do Not Disturb extension, the Vocal plays system message
121 and does not transfer the call to the extension. The System Administrator can
replace this message with script message 25 in the first language, script message 35
in the second language and script message 45 in the third language.
3.8 Additional Features
3.8.1 Changing Passwords
The Vocal uses three types of passwords:
x System Administrator’s password
x Operator’s password
x Mailbox owner’s password (see Section 5.4.4)
A password always contains four digits (0-9). The default for all three types of
passwords is 1234.
3.8.1.1 Changing the System Administrator’s Password
The System Administrator can change his password by dialing code *900 to enter
the programming mode, dialing the current password and then dialing:
*600 + * + Old Password + New Password + #
System administrator password must be 4 digits.
Warning: Do not use * and # keys.
Note: The System Administrator’s password cannot be disabled.
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DTMF Programming
3.8.1.2 Changing the Operator’s Password
The System Administrator can change the operator’s password by dialing code
*900 to enter the programming mode, dialing the System Administrator’s password
and then dialing:
*601 + * + Old Password + New Password + #
Operator’s password must be 4 digits.
Warning: Do not use * and # keys.
To disable the operator’s password, enter “0000”.
3.8.1.3 Resetting the Mailbox Password
The System Administrator can reset a mailbox password to its default (1234) by
dialing code *900 to enter the programming mode, dialing the System
Administrator’s password and then dialing:
*570 + XXXX + #
where XXXX is the mailbox number.
The mailbox password can be changed by the mailbox owner. Please refer to
section 5.4.4 for more information.
3.8.2 Activate Force Reorganize
The force reorganize option automatically reorganizes and optimizes the data
stored in the Vocal.
The system administrator can activate the Force Reorganize option by calling the
Vocal and, during the opening greeting, dialing:
*900 + Password + *610
Important: This option cannot be deactivated, and
should be activated by a certified technician only.
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3.8.3 Changing to/from Day Light Saving Time
The operator can change to/from Day Light Saving time by calling the Vocal and,
during the opening greeting, dialing:
*7 + XXXX + Y
XXXX refers to the operator’s password.
This password can be disabled. See Section 3.8.1.2.
Y = 0; Reduce the time by one hour
Y = 1; Increase the time by one hour
3.8.4 Changing the Operational Mode
The operator can change the operational mode by calling the Vocal and, during the
opening greeting, dialing:
*8 + XXXX + Y
XXXX refers to the operator’s password.
This password can be disabled. See Section 3.8.1.2.
Y = 0; Day Mode
Y = 1; Night Mode
Y = 2; Holiday Mode
Y = 3; Auto Mode
Y = 4; Break Mode
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DTMF Programming
3.8.5 Playing a System Message
To listen to any system message, dial *900 and the administrator password to enter
the programming mode, then dial:
*690 + Z + XXX
Z refers to the language number
Z = 1 is the first language
Z = 2 is the second language
Z = 3 is the third language
XXX is the message number
See Appendix C for a list of system messages.
3.8.6 Playing All System Messages
To listen to all system messages, dial *900 and the administrator password to enter
the programming mode, then dial:
*691 + Z
Z refers to the language number
Z = 1 is the first language
Z = 2 is the second language
Z = 3 is the third language
See Appendix C for a list of system messages.
3.8.7 System Message Setting
To determine if some of the system messages are played, dial *900 and the
administrator password to enter the programming mode, then dial:
*699 + X + Y
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where X is system message affected:
X = 1 system message 004
X = 2 system message 102
X = 3 system message 095
Y = 0 play the message (default)
Y = 1 do not play the message
Y = 2 (only when X = 3) plays message to mailboxes without a greeting message
3.8.8 Listening to the Software Version Number
To hear the Vocal’s software version number, dial *900 and the administrator
password to enter the programming mode, then dial:
*680
3.8.9 Resetting the System
The System Administrator can reset the Vocal to its factory default settings by
dialing *900 and the administrator password to enter the programming mode, then
dial:
*654 + * + XXXX + #
where XXXX is the System Administrator’s password.
Note: If you plan to reconfigure the Vocal for use with your current PBX and the
Vocal had previously been configured for use with a different PBX type, use
this command to clear all existing settings and return to the factory default
settings.
3.8.10 Adjusting Recording Length
The System Administrator can select the length of the recorded messages in the
Vocal. The selected length of message (in minutes) will affect all recorded
messages. The types of recorded messages that are affected are: script recordings,
mailbox owner’s greetings, name recordings and recorded incoming calls.
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DTMF Programming
To set message length dial *900 and the administrator password to enter the
programming mode, then dial:
*790 + X
where X = 1-9 minutes.
This parameter is set to two minutes by default.
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4. PROGRAMMING BY COMPUTER
This section describes the purpose and main features of the Voice mail Utility
Program (VUP) and details the installation process.
Note: The Vocal jr. uses the VUJ, a software utility identical to the VUP, however
specifically adjusted to the Vocal jr.’s configuration.
The VUP enables you to:
x Define PBX parameters
x Set the Vocal clock and calendar
x Create and maintain mailboxes
x Build Automated Attendant menus
x Review traffic statistics
x Print system parameters and statistics
Programming the Vocal via the PC is done offline until sent in one block to the
Vocal. We recommend that you save the new configuration in a file.
Using the VUP, you can also:
x Open a configuration file to make changes and then to upload them to the
Vocal
x Open the default configuration file
x View Vocal statistics, e.g., line and memory utilization
4.1 Connecting The Vocal To The Computer
¾To connect your computer to the Vocal:
1. Remove the side panel cover of the Vocal.
2. Remove any cable attached to the Vocal’s RS-232 connector.
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Programming By Computer
3. Connect one end of the RS-232 cable to one of the unused serial ports of your
PC and the other end to the Vocal’s RS-232 connector as shown in figure 4-1.
Figure 4-1 RS-232 Cable Connection
4.2 System Requirements
Before installing the VUP, check that your computer meets the following minimum
requirements:
x PC 486 or higher
x 8 MB RAM free memory
x 5 MB free hard disk space
x Microsoft Windows 95, Windows 98 or Windows NT 3.51 or higher
4.3 Installing the VUP
¾ To install the VUP:
1. Exit all open applications.
2. Insert the VUP installation diskette into the floppy disk drive.
3. Use Windows Explorer to locate the setup file.
4. Double-click the setup file.
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Programming By Computer
5. Follow the instructions on the screen.
4.4 Starting the VUP
To start the VUP click on the VUP icon.
For further instructions go to the required parameter and press the F1 key.
Important: If the Vocal is programmed through VUP, the script message has to be
recorded via a telephone set.
Installation and Programming Manual
4-3
5. USER OPERATION INSTRUCTIONS
5.1 Introduction
The following paragraphs describe the user’s operational menus.
5.2 User’s Main Menu
Users can enter their mailbox menus for retrieving messages and set up their
mailboxes in 3 ways, through the auto attendant using access digits for the retrieve
message process (*160), by pressing an access digit during the mailbox greeting or
by dialing the voice mail extension and if the PBX supports in-band DTMF protocol
the users will automatically enter their mailbox menus. Then the Vocal announces
the number of messages and plays the users menu:
DIGIT
NAME
DESCRIPTION
1
Retrieve Message
Listen to Messages
2
Mailbox Parameters
Enter Mailbox Parameters Menu
8
Send Message
Send a Message to a Specific Mailbox
9
Return to Auto Attendant
Exit Current Menu and Return to Auto
Attendant
Note: The User’s main menu can also be entered by dialing the programmed “Key
to retrieve messages” during the mailbox greeting playback. This parameter
is programmed via command *331 or from the VUP/VUJ. (Digit 9 is the
default)
5.3 Retrieve Message Menu
If the mailbox owner dials “1” while in user’s main menu, the Vocal plays the new
messages, followed by previously saved messages. At the end of each message, the
Vocal plays the Retrieve Message menu:
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User Operation Instructions
DIGIT
NAME
DESCRIPTION
1
Next Message
Play next message
2
Replay
Replay current message
3
Save
Save current message
4
Forward
Forward current message to another mailbox
5
Reply
Reply to message sender (Internal messages
only)
8
Delete
Delete current message
9
Return to Previous Menu
Return to previous menu (User’s main menu)
5.4 Mailbox Parameters
If the mailbox owner dials “2” while in user’s main menu, the Vocal plays the
user’s Parameters menu:
DIGIT
5-2
NAME
DESCRIPTION
1
Record Greeting
Record a greeting message for the mailbox
2
Record Name
Record your name
3
Directory Listing
Set directory listing parameters
4
Change Password
Change the mailbox access password
5
DND
DND Enable / Disable
6
External Notification
Set the external notification parameters (if
allowed)
7
Pager Notification
Set the pager notification parameters (if
allowed)
9
Return to Previous Menu
Return to previous menu (User’s main menu)
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User Operation Instructions
5.4.1 Record Greeting
The mailbox owner can record a personal greeting by dialing “1” on the user’s
parameters menu (see Section 5.4). The Vocal then plays the Record Greeting
menu:
DIGIT
NAME
DESCRIPTION
1
Play Back
Play existing recording
2
Record
Record a new greeting message
8
Delete
Delete existing message
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
To record a greeting message for a mailbox group. Enter the mailbox group
number as the mailbox number. The above menu will be played and a message
may be recorded or altered.
5.4.2 Record Name
The mailbox owner can record his personal name by dialing “2” on the user’s
parameters menu (see Section 5.4). The Vocal then plays the Record Name menu:
DIGIT
NAME
DESCRIPTION
1
Play Back
Play existing recording
2
Record
Record a new name
8
Delete
Delete existing name
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
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User Operation Instructions
5.4.3 Directory Listing
The mailbox owner can set the directory listing parameters by dialing “3” on the
user’s parameters menu (see Section 5.4). The Vocal then plays the Directory
Listing menu:
DIGIT
NAME
DESCRIPTION
1
Play Back
Play current directory listing code
2
Change
Change directory listing code
8
Delete
Delete Directory listing code
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
5.4.4 Change Password
A mailbox password consists of four digits. The default password is 1234. To
disable the password, enter “0000”.
The mailbox owner can change his password by dialing “4” on the user’s
parameters menu (see Section 5.4), dialing “2” (for the change password option)
and then dialing the new password. Use digits 0-9 only when entering a password.
The System Administrator can reset the mailbox password to the default password
by using code *570 or using the VUP/VUJ.
DIGIT
5-4
NAME
DESCRIPTION
1
Play Back
Play the current password
2
Change
Change existing password
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
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User Operation Instructions
5.4.5 Do Not Disturb (DND)
The mailbox owner can dial “5” on the user’s parameters menu (see Section 5.4) to
change to the Do Not Disturb mode. The Vocal announces the selected mode every
time the mailbox owner changes the mode.
When a caller dials an extension in Do Not Disturb mode, the Vocal plays one of
the following messages:
x By default, system message 121
x If recorded, script message 25 in the first language
x If recorded, script message 35 in the second language
x If recorded, script message 45 in the third language
5.4.6 External Notification
For activating the external notification of a mailbox, the System Administrator
must enable this feature for the mailbox, thereafter, the mailbox owner can:
x Enable/disable remote notification
x Enter his remote telephone number
x Listen to the current remote telephone number
by dialing “6” on the user’s parameters menu (see Section 5.4).
DIGIT
NAME
DESCRIPTION
1
Change Mode
Toggles the external notification state
(Enable/Disable)
2
Telephone Number
Enter the selected telephone number for external
notification. Codes1 0-9, Extension Number, *,
#, A-D, P and Q can be used
8
Play Back
Play back the external telephone number
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
Codes1:
P (1 second pause) = *1
Q (4 second pause) = *2
# = *4
A = *5
Installation and Programming Manual
B = *6
C = *7
D = *8
0-9 = 0-9
* = **
5-5
User Operation Instructions
5.4.7 Pager Notification
For activating the external notification of a mailbox, the System Administrator
must enable this feature for the mailbox, thereafter, the mailbox owner can:
x Enable/disable pager notification
x Enter his pager number
x Listen to the current pager number
by dialing “7” on the user’s parameters menu (see Section 5.4).
DIGIT
NAME
DESCRIPTION
1
Change Mode
Toggles the pager notification state
(Enable/Disable)
2
Pager Number
Enter the selected pager number for pager
notification. Codes1 0-9, Extension Number, *,
#, A-D, P and Q can be used
8
Play Back
Play back the pager number
9
Return to Previous Menu
Return to previous menu (User’s parameters
menu)
Codes1:
P (1 second pause) = *1
Q (4 second pause) = *2
CPD Tone
= *3
# = *4
A = *5
B = *6
C = *7
D = *8
Ext. No. = *0
* = **
0-9 = 0-9
5.4.8 Return to Previous Menu
The mailbox owner can dial “9” on the user’s parameters menu (see Section 5.4) to
return to the User’s main menu (see Section 5.2).
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User Operation Instructions
5.5 Send Message
The mailbox owner can leave a message in any mailbox or group of mailboxes by
dialing “8” on the user’s main menu (see Section 5.4).
5.6 Return to Auto Attendant
The mailbox owner can dial “9” on the user’s main menu (see Section 5.2) to
return to the auto attendant.
Installation and Programming Manual
5-7
User Operation Instructions
5.7 Quick Reference Guide
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Installation and Programming Manual
6. PROGRAMMING THE IN-BAND DTMF
PROTOCOL
This section describes how to program the Vocal to detect In-Band DTMF codes
sent by your PBX and to take appropriate action upon detection.
When the In-Band DTMF Protocol feature is programmed, the Vocal waits a
defined period of time for an In-Band DTMF code after answering a call from the
PBX. If the Vocal detects the code within the defined period of time, it performs a
predefined operation. If the Vocal does not detect the code, it plays the Automated
Attendant’s Opening Greeting.
Note: After answering a call from your PBX, the Vocal plays the Automated
Attendant’s Opening Greeting under the following conditions:
x The DTMF codes received from the PBX do not exactly match the
programmed In-Band DTMF codes.
x The specified extension number (Target) called does not have a valid
mailbox.
x The first DTMF character of the In-Band DTMF code was received
after the specified period of time.
x The following DTMF characters were received outside the specified
time frame
You can program In-Band DTMF codes for up to ten events by:
x Touch tone telephone
x Computer running the Voice Mail Utility Program (VUP/VUJ)
6.1 Programming the Vocal by Telephone
The following sections present the command codes used to program the
Vocal to detect and act on In-Band DTMF codes sent by your PBX.
6.1.1 Defining an In-Band DTMF Code for an Event
To define an In-Band DTMF code for an event, dial:
*200 + XX + YY...YY + #
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6-1
Programming the In-Band DTMF Protocol
XX = Event number (00-19)
YY...YY = In-Band DTMF code sent by the PBX
Each DTMF code can contain up to twenty characters, including 0-9, A-D, *, #,
source and target. You can also include the following two wild cards to bypass
DTMF characters sent by your PBX and not relevant to the Vocal operation:
x Ignore + Length (*9 + two digit number). For example, wild card *906
programs the Vocal to ignore the next six DTMF characters received.
x Ignore + Separator (*0 + one digit character). For example, wild card *05
programs the Vocal to ignore all DTMF characters until it receives a 5. Wild
card *0*4 programs the Vocal to ignore all DTMF characters until it receives a
# (see Table 6-1).
Note: In the above examples 5 and # are also ignored.
Table 6-1 Entering an In-Band DTMF Code Using a Telephone
DTMF CHARACTER
6-2
NUMBER TO DIAL
Digits 0-9
0-9
*
**
#
*4
A
*5
B
*6
C
*7
D
*8
Ignore + Length
*9 + XX
where XX is the number of DTMF characters to ignore
Ignore + Separator
*0 + X
where X is the DTMF character (0-9, *, #, A-D) used as a
separator
Source
*1, indicates the caller’s number (not currently available)
Installation and Programming Manual
Programming the In-Band DTMF Protocol
Table 6-1 Entering an In-Band DTMF Code Using a Telephone (continued)
DTMF CHARACTER
Target
NUMBER TO DIAL
*2, indicates called extension number
Note: Dial *2 for each digit in the extension. For
example, if your PBX is configured to support a 3digit extension, dial *2 three times.
6.1.2 Selecting an Operation Type
You can program each event to perform an operation. To select an operation type,
enter:
*201 + XX + YY
XX indicates the event number (00-19)
YY indicates the operation to be performed by the Vocal according to the
following options:
00 = Play the Automated Attendant’s Opening Script
01 = Leave a message in a designated mailbox
02 = Retrieve messages from a designated mailbox
03 = Play a specific script1
04 = Play the busy menu
05 = Play the No-Answer menu
06 = Play the Do Not Disturb menu
07 = Disconnect the call
08 = Record the conversation
09 = Play a specific script and change to 1st language1
10 = Play a specific script and change to 2nd language1
11 = Play a specific script and change to 3rd language1
12 = Play the Directory Listing (DBN)
13 = Transfer to a mailbox1
14 = Transfer to an extension1
15 = Transfer to the operator
1
= A destination must be defined for these tasks. The destination of these
operations is determined through code *202.
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Programming the In-Band DTMF Protocol
6.1.3 Selecting a destination
If you have programmed an event to play a script, transfer to an extension, or a
mailbox dial the following command code to define the destination:
*202 + XX + YYYY + #
XX = Event number (00-19)
YYYY = Script number, an extension number or a mailbox number
Note: Make sure the script message has been recorded if transferring to a script.
6.1.4 Defining the Time to Wait for the First DTMF Character
You can define the time period the Vocal must wait between answering a call and
receipt of the first character of an In-Band DTMF code. If the Vocal does not
detect a DTMF character within the defined period of time, it automatically plays
the Automated Attendant’s opening greeting.
To define the timeout until the first DTMF character, dial:
*210 + XXXX
where XXXX = 0000-9980 ms in steps of 20 ms (The default is 3 seconds).
6.1.5 Defining the Time to Wait Between DTMF Characters
You can define the amount of time the Vocal must wait between receipts of each
DTMF character comprising an In-Band DTMF code. If a DTMF character is not
detected within the defined period of time and the In-Band DTMF code has not
been completed, the Vocal automatically plays the Automated Attendant’s opening
greeting.
To define the amount of time to wait between DTMF characters, dial:
*211 + XXX
where XXX = 000-980 ms in steps of 20 ms (The default is 500 ms.).
6-4
Installation and Programming Manual
Programming the In-Band DTMF Protocol
6.1.6 MATRA Support
The Vocal can support Q23 Protocol. To activate the support in Q23:
Enter to programming mode and dial:
*204 + X
where X=1 , Vocal support X=0 , Vocal not support
6.2 Sample Programming
6.2.1 Working with the SIEMENS Hicom 150E Office PBX
By default, the SIEMENS Hicom 150E Office PBX uses the following DTMF
characters for integration with the Vocal:
***1 ** Source *1
Internal call to Voice Mail
***2 02222 *1
To activate the Automated Attendant (external call)
***3 ** Source Target *1
Call forward all (leave a message)
***4** Source Target *1
Call forward after no answer
***7** Source Target *1
Call forward after busy
Note: All source and target extension numbers in the SIEMENS Hicom 150E
OfficePBX system have three digits.
6.2.1.1 Programming Using a DTMF Telephone
¾
To program the Vocal to detect an In-Band DTMF code from
the PBX and enable an internal caller to retrieve messages from a
mailbox (***1 ** Source *1):
1. Dial *200 00 ** ** ** 1 ** ** *2*2*2 ** 1 #
*200 is the programming code to define an In-Band DTMF code
00 is the event number assigned by you to the In-Band DTMF code
Each * in the above PBX DTMF code is replaced by **
*2*2*2 indicates the 3-digit extension number (Since The Extension is
calling its mailbox, target is used instead of source)
Installation and Programming Manual
6-5
Programming the In-Band DTMF Protocol
# indicates the end of the In-Band DTMF code.
2. Dial
*201 00 02
*201 is the programming code to select an operation 00 is the event
number
02 is the Vocal’s operation type that indicates retrieving messages from a
mailbox.
¾
To program the Vocal to detect an In-Band DTMF code from
the PBX and enable an internal caller to leave a message in a
mailbox (***3 *** Source Target *1):
1. Dial *200 02 ** ** ** 3 *905 *2*2*2 ** 1 #
*200 is the programming code to define an In-Band DTMF code
02 is the event number assigned by you to the In-Band DTMF code
Each * in the above PBX DTMF code is replaced by **
*905 is a wild card programming the Vocal to ignore 5 DTMF characters
(*** Source)
*2*2 *2indicates the 3-digit target extension number
# Indicates the end of the In-Band DTMF code.
2. Dial *201 02 01
*201 is the programming code to select an operation
02 is the event number
01 is the Vocal’s operation type that indicates leaving a message in a
mailbox.
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Installation and Programming Manual
7. TROUBLESHOOTING
This section presents answers to commonly asked questions on operating the
Vocal.
If problems persist, contact your dealer.
Question:
Answer:
Local notification does not work.
x Make sure you have entered the correct notification codes.
x Make sure that local notification is enabled.
x Make sure that line 2 is properly connected between the Vocal
and the PBX.
x Remove all the messages from the mailbox and then send a
new message.
x Check Vocal’s DTMF level and length.
x Add a pause between codes.
x For Rings or Sign Rings Notification, the first notification can
take up to the amount of time defined by Ring Notification
Interval.
x Make sure that for Rings and Sign Rings Notifications the
maximum number of retries has not been reached.
Installation and Programming Manual
7-1
TROUBLESHOOTING
Question:
Answer:
External Notification does not work.
x Make sure you have selected the correct External Access code.
x Make sure you did not add the External Access code to the
telephone number because the Vocal automatically dials the
External Access code.
x Make sure External Notification is allowed and enabled.
x The first notification can take up to the amount of time that is
defined by Ring Notification Interval.
x Make sure start and stop times are properly defined and
maximum number of retries has not been reached.
Question:
Answer:
Question:
Answer:
Question:
Answer:
7-2
The Vocal does not transfer calls. DTMF tones are heard or the
call is disconnected.
x Flash 1 has been incorrectly configured.
When I dial command code *300, the Vocal plays an error
message.
x You are trying to change the number of digits in an extension
after extensions and mailboxes have been configured. To
change the number of digits in an extension, you must first
remove all mailboxes and extensions.
Command *510 does not allow a mailbox to be deleted.
x The mailbox is used in script menus. Please remove the
mailbox from all the scripts and then use the delete command.
Installation and Programming Manual
TROUBLESHOOTING
Question:
Answer:
Question:
Answer:
In supervised mode, the Vocal incorrectly returns calls.
x The Vocal’s time to wait for No-Answer parameter value is
greater then the PBX’s recall time parameter value. Decrease
the value of the Vocal’s Time to Wait for No-Answer
parameter or increase the value of the PBX’s recall time
parameters.
In supervised mode, the Vocal does not recognize answered calls.
x Increase the voice Sensitivity parameter value.
x Make sure that the correct Transfer Supervision Type has been
selected.
Question:
Answer:
Question:
Answer:
The Vocal transfers calls made to an extension to its mailbox and
plays message stating that the extension is unavailable.
x The extension is in Do Not Disturb mode.
The Voice Mail Utility Program (VUP/VUJ) issues a warning
that the COM port is unavailable.
x Make sure that the selected COM port is not being used by
another device or Program.
x If the selected COM port was previously used by another
device, remove the device, shut down and restart your
computer to release the serial port.
Installation and Programming Manual
7-3
TROUBLESHOOTING
Question:
Answer:
Question:
Answer:
Question:
Answer:
Question:
Answer:
Question:
Answer:
7-4
A message is sent to a mailbox group that contains five defined
mailboxes but only two receive the message.
x The messages were sent to all the mailboxes in the group but
only accepted by those mailboxes that did not have the
maximum number of messages recorded.
The Vocal has been programmed to operate in Night mode.
When a call is received, it disconnects the call and switches to
Day mode.
x Make sure that the night greeting script is recorded.
What happens when a mailbox and mailbox group have the same
extension number?
x Messages are sent to the mailbox. In general, mailboxes have
higher priority than mailbox groups.
DTMFs dialed by the Vocal are not recognized by the PBX.
x
Change the amplitude and the ON and OFF levels of DTMFs
dialed by Vocal (*379,*371).
How can the password of the mailbox be reset to its default 1234.
x Use command *570 or press The Reset button in the
VUP/VUJ.
Installation and Programming Manual
TROUBLESHOOTING
Question:
Answer:
Question:
Answer:
How can I find out how much memory is supported by my Voice
Mail System.
x
Use statistics option in VUP/VUJ.
Pager Notification does not work.
x Make sure you have selected the correct External Access
Code.
x Make sure you did not add the External Access Code to the
pager number.
x Make sure pager notification is allowed and enabled.
x Make sure the pager number is entered correctly.
x Make sure your pager company provides a 1400 Hz tone if ‘$’
is used.
x If your provider does not support 1400 Hz tone SIT tone, use
enough pauses to by-pass the sent tone.
x The first notification can take up to the amount of time that is
defined by Ring Notification Interval.
x Make sure start and stop times are properly defined and
maximum number of retries has not been reached.
Question:
Answer:
When I reach a mailbox, a menu is played immediately and I am
not given a chance to leave a message.
x
The mailbox is defined as an announcer mailbox.
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7-5
TROUBLESHOOTING
Question:
Answer:
Question:
Answer:
Question:
Answer:
7-6
I have disabled the Automatic Gain Control but the messages are
played louder then needed.
x
Only messages recorded after the change are affected.
x
Initiate a new call after changing the AGC’s status.
How can I delete the messages of all users.
x
Change the parameters “Maximum no. of days to store
messages” to 1 (*740) and reorganize the system (*610).
VUP/VUJ’s transfer operation is interrupted when large files are
used with windows 98 or NT.
x
Windows 98 and NT support a power save mode that
interferes with serial ports operation.
Disable this feature on PCs that run the VUP/VUJ
application.
Installation and Programming Manual
APPENDIX A
PROGRAMMING COMMANDS
The following table presents a summary of DTMF programming commands.
Note: The DTMF column lists the sections in which the DTMF programming
operations are discussed in this manual.
OPERATOR COMMANDS
OPERATION
COMMAND
Day Light Summer time
SECTION
3.8.3
*7 + XXXX + Y
XXXX = operator’s password
Y = 0; Reduce the time by one hour
Y = 1; Increase the time by one hour
Change the operational mode
(without entering the
programming mode)
3.8.4
*8 + XXXX + Y
XXXX = operator’s password
Y = 0; Day
Y = 1; Night
Y = 2; Holiday
Y = 3; Auto
Y = 4; Break
¾ The following programming codes are to be used after dialing *900 +
administrator password.
SCRIPT PROGRAMMING COMMANDS
OPERATION
Directory listing format
COMMAND
*011 + X
SECTION
3.7.3.1
X = 0; Last name
X = 1; First name
Record a script message
*100 + XX + Beep + Record + #
3.7.1
Play a script message
*101 + XX + Beep + Playback
3.7.1
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A-1
Programming Commands
SCRIPT PROGRAMMING COMMANDS (CONT’D)
OPERATION
Delete a script message
COMMAND
*102 + XX
SECTION
3.7.1
XX = Script No.
Select EOM timeout for each
script
*105 + XX + Y + #
3.7.2.1
Transfer to a script message
*110 + XX + B + YY + #
3.7.2.2
Transfer to the directory listing
*111 + XX + B + #
3.7.3.2
XX = Script No.
Y = Timeout in seconds
XX = Script number
Select opening menu
*112 + XX + YY + Z + #
3.7.2.3
XX = Default script number 00,10,15 or 20
YY = Replacement script number 00-20
Z = Line number 1-4
Transfer to opening menu
*115 + XX + B + #
3.7.2.4
Transfer to a script message
with a change of language
*117 + XX + B + YY + Z + #
3.7.2.5
Set default language
*118 + Z
Z = 1, 2 or 3 (language number)
3.7.2.6
Z = 1, 2 or 3 (language number)
Transfer to an extension
*120 + XX + B + Extension + #
3.7.2.7
Transfer to an operator
*125 + XX + #
3.7.2.8
Transfer to a mailbox
*130 + XX + B + Mailbox + #
3.7.2.9
Disconnect
*140 + XX + B + Z + #
3.7.2.10
Z = 0, no message
Z = 1 with message
Leave a message to a mailbox
*150 + XX + B + #
3.7.2.11
XX = script No.
Retrieve messages from a
mailbox
*160 + XX + B + #
3.7.2.12
Direct transfer to an extension
*170 + XX + first digit(s) + #
3.7.2.13
Direct transfer to a mailbox
*175 + XX + first digit(s) + #
3.7.2.14
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Installation and Programming Manual
Programming Forms
SCRIPT PROGRAMMING COMMANDS (CONT’D)
OPERATION
COMMAND
SECTION
Place a call on Hold
*180 + XX + B + #
3.7.2.15
Blind Transfer to Busy
Extension
*185 + XX + B + #
3.7.2.16
Reset a specific message entry
to its default value
*190 + XX + B + #
3.7.4
Reset all message entries to
defaults
*190 + XX + #
3.7.4
IN-BAND DTMF PROGRAMING COMMANDS
OPERATION
COMMAND
SECTION
6.1.1
Define an In-Band DTMF code
for an event
*200 + XX + YY…YY + #
Delete all In-Band DTMF codes
*200 + #
6.1.1
Delete In-Band DTMF codes for
an event
*200 + XX + #
XX = Event number
6.1.1
Select a task for an In-Band
DTMF code
*201 + XX + YY
6.1.2
XX = Event number
YY…YY = In-Band DTMF code
XX = Event number
YY = Task number:
00 = Auto Attendant opening script
01 = Leave a message
02 = Retrieve messages
03 = Play a specific script*
04 = Play a busy menu
05 = Play a No Answer menu
06 = Play a DND menu
07 = Disconnect the call
08 = Record the conversation
09 = Play a specific script and change to 1st
language*
10 = Play a specific script and change to 2nd
language*
11 = Play a specific script and change to 3rd
language*
Installation and Programming Manual
A-3
Programming Commands
IN-BAND DTMF PROGRAMING COMMANDS
OPERATION
COMMAND
SECTION
Select a task for an In-Band
DTMF code
12 = Play the Directory Listing (DBN)
13 = Transfer to a mailbox*
14 = Transfer to an extension*
15 = Transfer to the operator
* = A destination must be defined for these
tasks
6.1.2
Select a destination for an InBand DTMF event
*202 + XX + YYYY + #
XX = Event No.
YYYY = Destination
6.1.3
Delete the destination for a
specific In-Band DTMF event
*202 +XX + #
XX = Event No.
6.1.3
Delete all destinations
*202 + #
6.1.3
MATRA Support
*204 + X
6.1.6
Define the time to wait for the
first DTMF character in the InBand DTMF code.
*210 + XXXX
6.1.4
Define the time to wait between
receipt of each DTMF character
in the In-Band DTMF code
*211 + XXX
Define Transfer Supervision
Type
*220 + X
Define the DTMF code for the
Answer, Busy and DND
conditions
*221 + X + Code + #
Delete the DTMF code for a
specific condition
*221 + X + #
Delete the DTMF code for all
conditions
*221 + #
XXXX = 0000-9980 in steps of 20 ms
6.1.5
XXX = 000-980 in steps of 20 ms
3.7.5
X = 0; Use Call Progress Tones
X = 1, Use DTMF codes
1
3.7.5
X = 1; Answer condition
X = 2; Busy condition
X = 3; Do Not Disturb condition
1
Code = DTMF code sent by the PBX for the
Transfer Supervision operation
3.7.5
X = 1; Answer condition
X = 2; Busy condition
X = 3; Do Not Disturb condition
3.7.5
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Installation and Programming Manual
Programming Forms
PBX PARAMETERS
OPERATION
COMMAND
SECTION
No. of digits in extension
*300 + X
3.3
Cut off time for continuous call
progress tone detection
*301 + X
3.3
No. of rings before the line is
answered
*310 + line number + number of rings
3.3
Time to wait for No Answer
*311 + XX
3.3
PBX legal extensions
*320 + Y + First Ext. + Last Ext. + #
3.3
X = cut off time in seconds (0-9)
Default: 6 sec.
Y = group number (0-9)
Delete all PBX legal extensions
*320 + #
3.3
Operator ID code
*330 + X
3.3
X = 0-9
Key To retrieve messages during
mailbox greeting play back
*331 + X
5.2
Disconnect code
*333 + Code + #
3.3
Delete disconnect code
*333 + #
3.3
External access code
*340 + X + #
3.3
X = 0-9; Retrieve digit
1
X = external access digit (0-9), Pause (*1)
Clear external access code
*340 + #
3.3
Pause before and after external
access code
*341 + X
3.3
Transfer mode for all extensions
*350 + X + Y
X = pause length in seconds (0-9)
Default: 2 sec.
3.7.6
X = 1; All extensions except the operator
X = 2; Operator extension only
Y = 0; Non Supervised
Y = 1; Supervised Mode
Y = 2; Semi Supervised mode
Installation and Programming Manual
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Programming Commands
PBX PARAMETERS (CONT’D)
OPERATION
COMMAND
Day operator, Night operator, Fax
and Supervisor’s extensions
*360 + X + YYYY + #
Delete a specific extension
assignment
*360 + X + #
Volume level
*369 + X
SECTION
3.3
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
YYYY = Corresponding extension number.
3.3
X = 1; Day operator
X = 2; Night operator
X = 3; Fax extension
X = 4; Supervisor extension
3.3
X = volume level (0-9), 9 = Loudest
Default: 5
Flash 1
*370 + XXX
3.3
Cadence of system input and
output tones in milliseconds
*371 + X + YYYY
3.3
Busy signal cadence check
*375 + XXXX + #
3.3
Voice and DTMF sensitivity
*376 + X + Y
X = 1; Voice sensitivity level
X = 2; DTMF sensitivity level
Y = Level (0-9), 9 = Most sensitive
Default: 5
Note: To activate the new selection, a new call
must be initiated
3.3
A-6
X = 1; busy off
X = 2; busy on
X = 3; Disconnect off
X = 4; Disconnect on
X = *; DTMF off
X = #; DTMF on
YYYY = Cadence in milliseconds in steps of
20 milliseconds
Installation and Programming Manual
Programming Forms
PBX PARAMETERS (CONT’D)
OPERATION
COMMAND
Automatic Gain Control (AGC
*377 + X
X = 0 AGC disabled
X = 1 AGC enabled(Default)
Note: To activate the new selection, a new call
must be initiated
3.3
*379 + X
3.3
DTMF amplitude
SECTION
X = volume level (3-9), 9 = Loudest
Default: 5
Procedural codes sent to the PBX
in order to perform a specific task
*380 + X + Code #
Delete a specific procedural code
*380 + X + #
3.3
X = 1; LED1 notification code
X = 2; LED2 notification code
X = 3; LED off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
Code = Respective PBX code1
3.3
X = 1; LED1 notification code
X = 2; LED2 notification code
X = 3; LED off code
X = 4; Transfer code
X = 5; Recall from Busy
X = 6; Recall from No Answer
Dial a String from the Auto
Attendant to the PBX
*381 + X + YY…YY + #
Answer number of samples
*386 + X
3.3
X = String number (0-9)
YY…YY = DTMF string
3.3
X = number of samples (0-9)
Default: 5
Installation and Programming Manual
A-7
Programming Commands
SETTING TIME & DATE
OPERATION
Change the operational mode
COMMAND
3.5
*400 + X
X = 0; Day
X = 1; Night
X = 2; Holiday
SECTION
X = 3; Auto
X = 4; Break
Select time stamp format
*410 + X
3.5
Set time and day
*420 + Hour + Minutes
3.4
Set date
*430 + Date + Month + Year
3.4
Listen to the system time
*440
3.4,
Set working hours
*450 + Day + Starting time + Ending time
3.5
Set break time
*460 + Day + Starting time + Ending time
3.5
Entering annual holidays dates
*470 + DD + MM + hh:mm + hh:mm
3.5
DD = Day of the month
MM = month
hh:mm = Start time; Hour and minutes in 24
hour format
hh:mm = End time; Hour and minutes in 24
hour format
Delete all holidays
*470 + #
3.5
Delete all holidays on a specific
date
*470 + DD + MM #
3.5
Delete all holidays for a specific
month
470 + ** + MM + #
External notification active time
*490 + hh:mm + hh:mm
DD = Day of the month
MM = month
3.5
MM = month
3.6.3
hh:mm = Start time; Hour and minutes in 24
hour format
hh:mm = End time; Hour and minutes in 24
hour format
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Installation and Programming Manual
Programming Forms
MAILBOX CONFIGURATION COMMANDS
OPERATION
COMMAND
SECTION
Create a range of mailboxes
*500 + First mailbox + Last mailbox + #
3.6.1
Create a mailbox
*501 + Mailbox + #
3.6.1
Change to announcer mailbox
*502 + XXXX + Y + #
3.6.1
XXXX = Existing mailbox number
Y = 0; Regular mailbox
Y = 1; Announcer mailbox
Delete a mailbox
*510 + Mailbox number + #
3.6.1
Create a range of virtual
mailboxes
*520 + First mailbox + Last mailbox + #
3.6.1
Create a virtual mailbox
*521 + Mailbox number + #
3.6.1
Play or skip time and date
stamp for a range of mailboxes
*530 + First mailbox + Last mailbox + B + #
3.6.1
Play or skip time and date
stamp for a mailbox
*531 + Mailbox number + B + #
Define a language for a range of
mailboxes
*532 + First Mailbox + Last Mailbox + Z + #
where
Z = 1, 2 or 3 (language number)
3.6.1
Define a language for a mailbox
*533 + Mailbox Number + Z + #
where
Z = 1, 2 or 3 (language number)
3.6.1
Add a mailbox to a group
*540 + Group number + Mailbox number + #
3.6.2
Change the first digit of the
group numbers
*545 + First Digit of the Group Numbers
3.6.2
Delete a mailbox from a group
*550 + Group number + Mailbox number + #
3.6.2
Reset a mailbox group
*560 + Group number
3.6.2
Reset a user password
*570 + Mailbox number + #
3.8.1.3
B = 0; Play the time and date
B = 1; Skip the time and date
3.6.1
B = 0; Play the time and date
B = 1; Skip the time and date
Installation and Programming Manual
A-9
Programming Commands
SYSTEM FUNCTIONALITY COMMANDS
OPERATION
COMMAND
SECTION
Change the system
administrator’s password
*600 + * + Old password + New password + #
Warning: Do not use the * or # keys.
3.8.1.1
Change the operator’s password
*601 + * + Old password + New password + #
Warning: Do not use the * or # keys.
3.8.1.2
Forced reorganization
*610
3.8.2
Resetting the system to default
*654 + * + XXXX + #
3.8.9
XXXX is the system administrator password
Listen to the software version
number
*680
3.8.8
Play a system message
*690 + Z + XXX
3.8.5
Z = 1 ,2 or 3 (language number)
XXX = system message number
Play all system messages
*691 + Z
3.8.6
Z= 1 ,2 or 3 (language number)
System message setting
3.8.7
*699 + X + Y
X = 1; System message 004
X = 2; System message 102
X = 3; System message 095
Y = 0; Play
Y = 1; Don’t play
Y = 2; (Only when X = 3) Play the message to
mailboxes without a greeting message.
A-10
Installation and Programming Manual
Programming Forms
MAILBOX NOTIFICATION COMMANDS
OPERATION
COMMAND
SECTION
3.6.3.1
Set local notification for a range
of mailboxes
*700 + First mailbox + Last mailbox + X + #
Disable local notification for all
mailboxes
*700 + #
3.6.3.1
Set local notification for one
mailbox
*701 + Mailbox + X + #
3.6.3.1
Permit remote notification for a
range of mailboxes
*710 + First mailbox + Last mailbox + X + #
Disable remote notification for
all mailboxes
*710 + #
3.6.3.1
Permit remote notification for
one mailbox
*711 + Mailbox + X + #
3.6.3.1
Ring Notification Interval
*720 + XX
X = 0; disabled
X = 1; LED 1
X = 2; LED 2
X = 3; Ring Signs
X = 4; Rings
X = 0; disabled
X = 1; LED 1
X = 2; LED 2
X = 3; Ring Signs
X = 4; Rings
3.6.3.1
X = 0; not permitted
X = 1; permitted
X = 0; not permitted
X = 1; permitted
3.6.3.1
XX is in minutes (1-99)
Ring Notification Duration
*730 + X
3.6.3.1
X = 0 means short ring
X = 1 means long ring
Maximum no. of days to store a
message in the system
*740 + XX
Time to wait after off-hook for
notification dialing
*741 + X
Ring notification Retries
*750 + XX
3.6.3.1
XX is number of days 00-99.
3.6.3.1
X = Time in seconds (0-9)
Installation and Programming Manual
3.6.3.1
A-11
Programming Commands
MAILBOX NOTIFICATION COMMANDS (CONT”D)
OPERATION
Activate the LED notification
COMMAND
SECTION
3.6.3.1
*760 + X
X = 0 for 1st new message
X = 1 for every new message
Adjusting recording length
*790 + X
3.8.10
X = 1-9 minutes
1
Refers to PBX codes. Each code contains digits 0-9, *, #, Flash-1, Flash-2,
Pause and Extension Number.
When entering a code, dial:
*0
*1
*2
*3
*4
*5
A-12
for extension
for pause
for Flash-1
for Flash-2
for #
for A
*6
*7
*8
*
**
for B
for C
for D
for the number of new
messages in the mailbox
for *
Installation and Programming Manual
APPENDIX B
PROGRAMMING FORMS
The following pages include forms to help you properly setup and maintain the
Voice Mail System using DTMF programming commands.
OPERATION
COMMAND
Select opening menu
*112 ___ ___ __ #
___ ___ __ #
___ ___ __ #
___ ___ __ #
No. of digits in an extension
*300 _____
No. of rings before the line is answered
Line 1:
Line 2:
Line 3:
Line 4:
Time to wait for No Answer
*311 _____
Legal PBX extensions
Group 1:
Group 2:
Group 3:
Group 4:
Group 5:
Operator ID Code
*330 _____
Disconnect Code
*333 _____ #
External Access Code
*340 _____#
Transfer mode
*350 ___ _____
___ _____
Day Operator’s Extension No.
Night Operator’s Extension No.
Fax Extension No.
Supervisor Extension No.
*360 ___ _____ #
___ _____#
___ _____#
___ _____#
Flash 1
*370 _____
Cadence of System Input and Output Tones in
Milliseconds
*371 ___ _____
___ _____
___ _____
___ _____
Installation and Programming Manual
*310 1 _____
*310 2 _____
*310 3 _____
*310 4 _____
*320 0 ___ ___ #
*320 1 ___ ___ #
*320 2 ___ ___ #
*320 3 ___ ___ #
*320 4 ___ ___ #
B-1
Programming Forms
OPERATION
COMMAND
Voice Sensitivity
*376 1 _____
Procedural Codes Sent to the PBX in Order to
Perform Specific Tasks
*380 ___ _____________________ #
Create a range of mailboxes
Create a mailbox
*500 _____ _____ #
*501 _____ #
Create a range of virtual mailboxes
Create a virtual mailbox
*520 _____ _____ #
*521 _____ #
Change the first digit of the group numbers
*545 __
Add mailboxes to a group
Group 000:
Group 001:
Group 002:
Group 003:
Maximum no. of days to store a message in
the system
*740 _____
*540 000 _____ #
*540 001 _____ #
*540 002 _____ #
*540 003 _____ #
SETTING NOTIFICATION FOR MAILBOXES
Local notification for a range of mailboxes:
*700 _____ _____ ___ #
Local notification for one mailbox:
*701 _____ ___ #
Permitting remote notification for a range of mailboxes:
*710 _____ _____ ___ #
Permitting remote notification for one mailbox:
*711 _____ ___ #
External notification active time
*490 ___ ___ ___ ___
NOTIFICATION PARAMETERS
Ring notification interval
*720 _____
Ring notification duration
*730 _____
Activate the LED notification
*760 _____
SYSTEM TIME AND DATE
See Section 3.4 for information on setting the system time and date using codes *420 and *430.
B-2
Installation and Programming Manual
Programming Forms
SETTING THE HOLIDAY SCHEDULE
See Section 3.5 for information on setting the holidays using code *470
Day
Month
Start
End
Name of holiday
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
_____
_____
_____
_____
_______________
Installation and Programming Manual
B-3
Programming Forms
SETTING THE WORKING TIME
See Section 3.5 for information on setting the following schedule using codes *450 and *460.
Working Hours
B-4
Break Time
Day
Start
End
Start
End
1 (Monday)
_____
_____
_____
_____
2 (Tuesday)
_____
_____
_____
_____
3 (Wednesday)
_____
_____
_____
_____
4 (Thursday)
_____
_____
_____
_____
5 (Friday)
_____
_____
_____
_____
6 (Saturday)
_____
_____
_____
_____
7 (Sunday)
_____
_____
_____
_____
Installation and Programming Manual
Programming Forms
SETTING THE OPERATIONAL MODE
Operational Mode: *400 ___
Select: Day (0)/Night (1)/Holiday (2)/Auto (3)/Break(4)
This form contains the programming schedule for up to four script message. Please
copy the form if you have more than four script messages.
Note: The following numbers are dedicated to specific script messages by default:
x Script message number 00 to the Day Mode Opening Menu
x Script message number 10 to the Night Mode Opening Menu
x Script message number 15 to the Break Time Opening Menu
x Script message number 20 to the Holiday Mode Opening Menu
The rest of the script messages (01-09, 11-14 and 16-19) may be used in all
modes without limitations.
Script No. __________
Script No. __________
0 ________________________
1 ________________________
2 ________________________
3 ________________________
4 ________________________
5 ________________________
6 ________________________
7 ________________________
8 ________________________
9 ________________________
EOM ____________________
0 ________________________
1 ________________________
2 ________________________
3 ________________________
4 ________________________
5 ________________________
6 ________________________
7 ________________________
8 ________________________
9 ________________________
EOM ____________________
Script No. __________
Script No. __________
0 ________________________
1 ________________________
2 ________________________
3 ________________________
4 ________________________
5 ________________________
6 ________________________
7 ________________________
8 ________________________
9 ________________________
EOM ____________________
0 ________________________
1 ________________________
2 ________________________
3 ________________________
4 ________________________
5 ________________________
6 ________________________
7 ________________________
8 ________________________
9 ________________________
EOM ____________________
Installation and Programming Manual
B-5
Programming Forms
PROGRAMMING THE IN-BAND DTMF PROTOCOL
EVENT
IN-BAND DTMF CODE
TASK/ACTION
DESTINATION
0
1
2
3
4
5
6
7
8
9
COMMAND CODES USED TO PROGRAM THE IN-BAND DTMF PROTOCOL
OPERATION
COMMAND
Define an In-Band DTMF code for an event
*200 __ __________ #
Select a task for an In-Band DTMF code
*201 __ __
Select a destination for a specific in band DTMF event
*202 __ ____#
Define the time to wait for the first DTMF character in the
In-Band DTMF code
*210 _______
Define the time to wait between receipt of each DTMF
character in the In-Band DTMF code
*211 ______
Define Transfer Supervision Type
*220 __
Define the DTMF code for the Answer, Busy and Do Not
Disturb conditions
*221 __ ____ #
B-6
Installation and Programming Manual
APPENDIX C
SYSTEM MESSAGES
This section lists the Voice Mail system messages and their numbers. You can hear each
of these messages in the programming mode by dialing:
*690 + language digit (1, 2 or 3) + system message number
- or to hear all system messages dial:
*691 + language digit
NO.
SYSTEM MESSAGE
000
This system has not been programmed. Please refer to the installation manual
for instructions. Thank you!
001
Please hang up now.
002
Please enter your password.
003
Invalid entry. Please try again.
004
Please hold.
005
Message was received on…
006
At...
007
Zero
008
O’clock
009
No…
Installation and Programming Manual
C-1
System Messages
NUMBERS
010
One
024
Fifteen
011
Two
025
Sixteen
012
Three
026
Seventeen
013
Four
027
Eighteen
014
Five
028
Nineteen
015
Six
029
Twenty
016
Seven
030
Thirty
017
Eight
031
Forty
018
Nine
032
Fifty
019
Ten
033
Sixty
020
Eleven
034
Seventy
021
Twelve
035
Eighty
022
Thirteen
036
Ninety
023
Fourteen
C-2
Installation and Programming Manual
System Messages
DATES
037
First
048
Twelfth
038
Second
049
Thirteenth
039
Third
050
Fourteenth
040
Fourth
051
Fifteenth
041
Fifth
052
Sixteenth
042
Sixth
053
Seventeenth
043
Seventh
054
Eighteenth
044
Eighth
055
Nineteenth
045
Ninth
056
Twentieth
046
Tenth
057
Thirtieth
047
Eleventh
MONTHS
058
Of January
064
Of July
059
Of February
065
Of August
060
Of March
066
Of September
061
Of April
067
Of October
062
Of May
068
Of November
063
Of June
069
Of December
Installation and Programming Manual
C-3
System Messages
NO.
SYSTEM MESSAGE
070
…and…
071
You have…
072
…new messages
073
…new message
074
…messages
075
To retrieve messages, press 1. To change mailbox settings, press 2. To send a
message, press 8. To return to the main menu, press 9.
076
You have no messages.
077
Message saved. Please hold.
078
To skip this message, press 1. To replay, press 2. To save, press 3. To
forward, press 4. To reply to message sender, press 5. To delete, press 8. To
return to the previous menu, press 9.
079
Message saved.
080
Message deleted.
081
Please enter a new four digit password.
082
To delete skipped messages, press 8. To save all messages, press 9.
083
…yesterday…
084
…today…
C-4
Installation and Programming Manual
System Messages
NO.
SYSTEM MESSAGE
085
Please enter your mailbox number.
086
Invalid mailbox. Please try again.
087
Incorrect password. Please try again.
088
Please record your greeting after the tone. Press the hash key when you
have finished.
089
Please record your name after the tone. Press the hash key when you have
finished.
090
Calls will be transferred to your extension.
091
Calls will not be transferred to your extension.
092
Please enter the mailbox number.
093
You have reached the mailbox of…
094
You have reached mailbox number…
095
Please leave a message after the tone. When you are finished press star for
further options or simply hang up.
096
The required extension is busy. To try another extension, press 1 followed by
the extension number. To hold, press 2. To leave a message, press 8. To
transfer to the operator, press 0. To return to the Main Menu, press 9.
097
The required extension does not answer. To try another extension, press 1
followed by the extension number. To leave a message, press 8. To transfer to
the operator, press 0. To return to the main menu, press 9.
098
The mailbox is currently unavailable.
099
The system is busy. Please wait.
Installation and Programming Manual
C-5
System Messages
NO.
SYSTEM MESSAGE
100
a.m.
101
p.m.
102
You have a call.
103
The required extension is busy. To try another extension, press 1 followed by
the extension number. To hold, press 2. To transfer to the operator, press 0. To
return to the main menu, press 9.
104
The required extension does not answer. To try another extension, press 1
followed by the extension number. To transfer to the operator, press 0. To
return to the main menu, press 9.
105
You have exceeded the maximum message length. Your message will be sent.
106
Sunday
107
Monday
108
Tuesday
109
Wednesday
110
Thursday
111
Friday
112
Saturday
113
O (As Eight-O-Two for 8:02)
114
Pause
115
Please record your message after the tone. Press the hash key when you have
finished.
C-6
Installation and Programming Manual
System Messages
NO.
SYSTEM MESSAGE
116
To change external notification, press 1. To enter the telephone number, press
2. To listen to the current telephone number, press 3. To return to the
previous menu, press 9.
117
External notification is disabled.
118
External notification is enabled.
119
You have a new message. To retrieve messages press 1.
120
Please enter the telephone number. Press the hash key when you have finished.
121
The required extension is unavailable. To try another extension, press 1
followed by the extension number. To leave a message, press 8. To transfer to
the operator, press 0. To return to the main menu, press 9.
122
Invalid extension number. Please try again.
123
Skipped messages have been deleted.
124
To listen to your recording, press 1. To rerecord, press 2. To delete, press 8.
To return to the previous menu, press 9.
125
That recording does not exist.
126
The Busy On-Time is…
127
The Busy Off-Time is…
128
To listen to your password, press 1. To edit, press 2. To return to the previous
menu, dial 9.
129
Message was received…
130
For Pager notification, press 1. To enter the pager number, press 2. To listen to
the pager number, press 3. To return to the previous menu, press 9.
Installation and Programming Manual
C-7
System Messages
NO.
SYSTEM MESSAGE
131
Pager notification is disabled.
132
Pager notification is enabled.
133
Please enter your pager number. Press the hash key when you have finished.
134
…saved messages.
135
…saved message.
136
That mailbox is currently unavailable.
137
Storage space is nearing capacity.
138
For…
139
…press…
140
To return to the previous list, press 7.
141
For additional listings, press 8.
142
To enter another name, press 0. To return to the main menu, press 9.
143
No directory listing is available.
144
To record your greeting, press 1. To record your name, press 2. To access
directory listing options, press 3. To change your password, press 4. To change
the Do Not Disturb mode, press 5. To change external notification, press 6. To
change pager notification, press 7. To return to the previous menu, press 9.
145
To listen to your directory listing, press 1. To enter your directory listing, press
2. To delete your directory listing, press 8. To return to the previous menu,
press 9.
146
Operation Successful.
C-8
Installation and Programming Manual
System Messages
NO.
SYSTEM MESSAGE
147
Using your keypad, please enter the first 3 letters of your last name. For Q
press 7 for Z press 9.
148
Using your keypad, please enter the first 3 letters of the person’s last name.
For Q press 7 for Z press 9.
149
Using your keypad, please enter the first 3 letters of your first name. For Q
press 7 for Z press 9.
150
Using your keypad, please enter the first 3 letters of the person’s first name.
For Q press 7 for Z press 9.
151
Your call is being transferred to…
152
To join the directory listing, please make sure your name is recorded.
153
Product version is…
154
To try another extension, press ‘1’ followed by the extension number. To transfer to the operator, press µ0’. To return to the Main Menu, press ‘9’.
155
This value has not been set.
156
To change mailbox settings, press 2. To send a message, press 8. To return to
the main menu, press 9.
157
To skip this message, press 1. To replay, press 2. To save, press 3. To
forward, press 4. To delete, press 8. To return to the previous menu, press 9.
158
To record your greeting, press 1. To record your name, press 2. To
access directory-listing options, press 3. To change your password,
press 4. To change the Do Not Disturb mode, press 5. To return to the
previous menu, press 9
Installation and Programming Manual
C-9
APPENDIX D
SPECIFICATIONS
DC Power Supply
9VDC/800mA
Line Voltage
24 to 72VDC
DC Leakage Current
> 10PA
On-hook Insulation Resistance between
Line Terminal and
the Ground
0 to 100VDC > 5M:
100 to 200VDC > 30K:
500 VAC/50Hz > 20K:
100 VAC/25Hz > 100K:
Ring Capacitor
0.47PF ± 10%
On-hook Impedance
@ 50VDC, 40 VAC/25Hz > 3000:
Ring Detect
27 to 100VAC/16 to 60Hz
DC Resistance(off-hook)
24 to 66VDC @ 20 to 100mA 100 to 350:
Impedance(off-hook)
300 to 3400Hz 500 to 700:
Imbalance Ratio
300 to 3400Hz > 46dB
Return Loss
300 to 3400Hz ! 18dB
Current during Break
700PA
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group)
Frequency Level (Low Group)
+1.5%
-6 to -8dBm
-8 to –10dBm
Inter-digit Pause in Tone Dialing
70 to 80ms
Fax CNG Tone Detection
1100Hz ± 38Hz
Installation and Programming Manual
D-1
ITS
29 Hametzuda street
58001 Azur, Israel
Tel:
+972-3-5576866
Fax: +972-3-5576869
URL: http://www.its-tel.com
e-mail: its@its-tel.com
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