Polycom RealPresence Mobile for Apple iPhone Online Help 3.1

Polycom RealPresence Mobile for Apple iPhone Online Help 3.1
Online Help
3.1 | January 2014 | 3725-69928-002/A
Polycom® RealPresence® Mobile
for Apple® iPhone
Trademark Information
POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of
Polycom, Inc., and are registered and/or common law marks in the United States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
© 2013 Polycom, Inc. All rights reserved.
Polycom, Inc. 
6001 America Center Drive 
San Jose CA 95002 
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
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Contents
Polycom RealPresence Mobile Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configure the RealPresence Mobile Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Place and Receive Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Place Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Place Calls from Your Corporate Directory or Local Address Book . . . . . . . . . . . . . . . 9
Manage Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Use the In-Call Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Toolbar Call Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Work with Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Manage Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Manage Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Solve Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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Polycom RealPresence Mobile Modes of Operation
You can use RealPresence Mobile in basic or professional mode.
● Basic mode enables basic calling, but does not include professional features such as provisioning,
Advanced Encryption Standard (AES), Lightweight Directory Access Protocol (LDAP), and content
sharing.
● Professional mode provides provisioned features. To use these features, you must register to a
Polycom provisioning server, such as Polycom Converged Management Application™ (CMA®)
4000/5000 or Polycom RealPresence Resource Manager. Provisioned all features are available
when your RealPresence Mobile is connected to the CMA 4000/5000 or RealPresence Resource
Manager.
Configure the RealPresence Mobile Application
Before you begin configure RealPresence Mobile, get familiar with the application’s user interface. The
following figure below show the RealPresence Mobile main window and the in-call tool bar. See Use the
In-Call Toolbar for more about in-call tool bar.
Figure:
iPhone main window user interface
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Figure:
iPhone in-call toolbar
To configure RealPresence Mobile in basic mode:
1 From your device's Application list, touch
Video.
2 To register your product with Polycom, select the Register with Polycom check box. Then enter
your e-mail address. Your user information, such as your e-mail address, your device type, and the
RealPresence Mobile version, will be sent to Polycom. Clear this check box if you do not want to
send the information.
3 Touch Next.
4 Touch Skip sign in.
5 Touch
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Settings on your device.
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6 Configure the settings listed in the iOS Settings table.
Table:
iOS Settings
Options
Descriptions
Enable H.323 Calls
Enable or disable H.323 calls.
Gatekeeper Registration
Enable or disable registering your system with a gatekeeper.
Gatekeeper Choice
Internal or external gatekeeper to use when making calls.
Internal Gatekeeper
IP address or FQDN of the internal gatekeeper. Examples:
10.11.12.13 or gatekeeper.company.com.
External Gatekeeper
IP address or FQDN of the external gatekeeper. Examples:
10.11.12.13 or gatekeeper.company.com.
H.323 Name
Name to display to the far site during calls. (For example, you
might enter your first name.)
H.323 Extension
Name that gatekeepers use to identify this system. Your
organization's dialing plan may define the names you can use.
Enable SIP Calls
Enable or disable SIP calls.
Transport Protocol
Protocol the system uses for SIP signaling:
• TCP: reliable transport.
• UDP: best-effort transport.
SIP Registration
Enable or disable registering your system with a SIP server.
SIP Proxy Server
IP address or FQDN of the SIP proxy server.
SIP Registrar Server
IP address of the SIP registrar server.
Domain
Domain name for authentication with SIP registrar server:
• If you use a Polycom DMA server as the SIP server, leave
this field empty.
• If you use a third-party SIP server, enter the domain name for
authentication with the registrar server.
SIP User Name
User name for authentication with a registrar server.
Enable SIP Calls
Enable or disable SIP calls.
Transport Protocol
Protocol the system uses for SIP signaling:
• TCP: reliable transport.
• UDP: best-effort transport.
Network
Settings
WLAN Call Rate
Call rate to use for calls on a WLAN network.
3G/4G Call Rate
Call rate to use for calls on a 3G or 4G network.
Other Settings
Auto-answer
Turns on Enable Auto-answer to answer incoming calls
automatically.
General
About
Finds the RealPresence Mobile license information here.
H.323 Settings
SIP Settings
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7 Touch Done to go back the main window.
8 touch
.
9 If gatekeeper or server registration fails,
more information.
is displayed on the main window. Touch
to see
To configure the RealPresence Mobile application in professional mode:
1 From your device's Application list, touch
Video.
2 Enter your e-mail address. By default, your e-mail address, your device type, and the RealPresence
Mobile version, will be sent to Polycom. When you deselect the Register with Polycom check box,
RealPresence Mobile will not send this information.
3 Touch Next.
4 Enter your user name and password. The provisioning server address is populated based on your
e-mail address.
5 Touch Go.
6 Touch
Settings on your device.
7 Configure the settings listed in the iOS Settings table.
Table:
iOS Settings
Options
Descriptions
WLAN Call Rate
Call rate to use for calls on a WLAN network.
3G/4G Call Rate
Call rate to use for calls on a 3G or 4G network.
Other Settings
Auto-answer
Turns on Enable Auto-answer to answer incoming calls
automatically.
General
About
Finds the RealPresence Mobile license information here.
Network Settings
8 Touch Done to go back the main window.
9 To check your connection status, touch
.
The provisioning server configures the rest of the settings automatically. If server registration fails,
is displayed on the main window. Touch
to see more information.
To sign out from the provisioning server:
1 Touch
.
2 Touch Sign Out.
To force the RealPresence Mobile application to close for iOS 7:
1 Double-touch the Home button.
2 Swipe the opened RealPresence Mobile up to close this application.
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To check the current connection status and IP address:
» Touch
.
Fields
Description
My Number
Numbers the far end can use to call you.
Provisioning
Service
Provisioning server address.
H.323
H.323 gatekeeper.
SIP
SIP configuration information.
Network
IP address the far end can use to call you.
Depending on your dialing plan, the far end may call you with any of your numbers,
including your IP address. Ask your IT administrator for more information.
Place and Receive Calls
Using RealPresence Mobile, you can place and receive point-to-point calls. You can also join multipoint calls
hosted by multipoint conferencing systems, such as Polycom RealPresence Collaboration Server, and by
endpoints with multipoint capabilities, such as Polycom HDX Series systems.
You can call contacts from your recent calls list or enter the contact numbers manually. If you register to a
provisioning server, you can call contacts from your corporate directory. During a call, use the in-call toolbar
to control your video, volume, and camera.
Participating in a video call in a 3G or 4G network requires sending and receiving large amounts of
data. Be sure that your service plan allows a sufficient level of data transfer to support video calling.
Place Calls
You can place calls by entering a contact number directly or by using your recent calls list.
To place a call by entering a number:
1 Touch
and then enter the name or number to call. You can use any of the formats shown here:
 2555 (SIP user name or E.164 extension for H.323)
 stereo.polycom.com (FQDN name)
 user@domain.com (SIP_username@domain.com)
 10.11.12.13##1234 (signaling IP##conference ID for H.323)
 10.11.12.13 (IP address, including the dots)
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 1234@10.11.12.13 (SIP user name@IP address)
2 Select the call type, SIP or H.323.
3 To enter an extension or password, touch
4 Touch
.
to start the call.
To place a call from your recent calls list:
1 Touch
.
2 Touch an entry to call.
Your recent calls list can hold up to 100 entries.
Place Calls from Your Corporate Directory or Local Address Book
When using RealPresence Mobile in professional mode, which provides LDAP service, you can place calls
in several additional ways. Place calls from your corporate directory or from your local address book. If there
is displayed at the bottom of the screen. Touch
for more information.
is a registration problem,
To place a call from your corporate directory:
1 Touch
.
2 Click Directory.
3 Enter the name or part of the name of the contact you want to call, and then touch Search.
4 Touch the contact name from the search results.
5 Touch the device name and then touch
.
6 Touch Place Call (H.323) or Place Call (SIP). If you cannot find the option Place Call (H.323) or
Place Call (SIP), the contact may have no H.323 extension or SIP URI configured. Contact your IT
administrator.
To place a call from your local address book:
1 Touch
.
2 Click Local.
3 Touch the contact name from the search results.
4 Touch Place Call (H.323) or Place Call (SIP). If you cannot find the option Place Call (H.323) or
Place Call (SIP), the contact may have no H.323 extension or SIP URI configured. Contact your IT
administrator.
Manage Calls
You can use RealPresence Mobile to make, answer, reject, or end calls.
To answer a call:
» Touch
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RealPresence Mobile for Apple iPhone Online Help
To reject an incoming call:
» Touch
.
To end the current call:
» Touch
.
Incoming Call Notification Display
Incoming call notification is displayed only when RealPresence Mobile is the active
application.
To clear the Recent Calls list:
1 Touch
.
2 Do one of the following:
 To clear all recent calls, touch
, and then touch Clear All.
 To delete one recent call entry, swipe right on the desired entry, and then touch Delete.
Use the In-Call Toolbar
During a call, touch the screen to view the in-call toolbar. Use the in-call toolbar to access additional features
of the RealPresence Mobile application for example to switch cameras or mute your audio. See Configure
the RealPresence Mobile Application for the in-call tool bar window.
Toolbar Call Icons
The following table lists explains call icons.
Table:
Call Icons
Icons
Descriptions
Answered call
Outgoing call
Missed incoming call
Unconnected outgoing call
Poor network connection
Unstable network connection
Good network connection
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Work with Content
When you are registered to a provisioning server, you can view content sent by others in the call, but you
cannot share content with others.
Manage Contacts
After you register the RealPresence Mobile application to a provisioning server, you have access to
Lightweight Directory Access Protocol (LDAP) service. With LDAP, you can call contacts in your corporate
directory. You can also add, delete, or edit contacts in your local address book.
To add a contact from a corporate directory to your local address book:
1 Touch
and then touch Directory.
2 Enter the name or part of the name of the contact you want to find, and then touch Search.
3 Touch the contact name from the search results.
4 Touch the device name of the contact, and then touch
5 Touch
.
.
To add contacts from recent calls list to your local address book:
1 Touch
.
2 Touch
of the contact number you want to add.
3 Touch
to add the contact to your local address book.
4 Complete contact information and then touch Done.
Cannot Add IP Addresses to Your Address Book
If the most recent call number is an IP address, you cannot add it to your local address book.
To add a new contact to your local address book manually:
1 Touch
2 Touch
,and then touch Local.
.
3 Specify the contact information.
4 Only the display name is required. However, you must enter at least one of following before you can
call this contact:
 H.323 Extension
 H.323 Name
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 SIP UR
The following table explains the contact information feilds.I
Table:
Contact Information
Fields
Descriptions
Display Name
Name you use to identify the contact, the display name appears only on your
screen, so it can be any name that is meaningful to you.
Title
Contact's job title.
Phone
Contact's phone number.
E-mail
Contact's e-mail address.
Location
Contact's location.
Device Name
Name or type of system.
H.323 Extension
Number that gatekeepers use to identify this system, your organization's dialing
plan may define the numbers you can use.
H.323 Name
Name that gatekeepers use to identify this system, your organization's dialing
plan may define the names you can use.
SIP URI
SIP URI of the system.
5 Touch Done.
To edit a contact in your local address book:
1 Touch
and then touch Directory.
2 Touch the contact number you want to edit.
3 Touch Edit.
4 Edit the contact information, and then touch Done
.
Re-adding Contact from Another Directory
If you add this contact again from your corporate directory to your local address
book, your edits will be lost.
To delete a contact from your local address book:
1 Touch
and then touch Directory.
2 Touch the contact number you want to delete.
3 Touch Edit.
4 Touch Delete Contact.
5 Touch Delete.
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To locate a contact quickly:
» Touch a letter to view names that start with that letter.
Manage Cameras
The RealPresence Mobile application also enables you to switch cameras and switch among windows
during a call.
To switch cameras:
» While viewing your local video, touch
to switch between your front and rear cameras.
To switch among windows:
» To switch among local, people, and content windows, swipe left or right
.
Maximized Content and Window Switching
When the content is maximized, you cannot switch windows.
Solve Problems
The following table lists the problems that you may encounter and the possible solutions.
Table:
Solving Problems
Problem Description
Solution
Video quality is poor.
Try the call again using a lower call rate. See Configure the RealPresence Mobile
Application on page 4.
You can also set up a private wireless network with a private key for the RealPresence
Mobile application:
1 From the Applications list, touch Settings > WLAN.
2 Choose your private wireless network.
3 Enter your user name and password, and touch Join.
Cannot see the
content shared by the
far end.
Make sure that your RealPresence Mobile software version supports using a provisioning
service and that you are registered to a provisioning server.
Audio is noisy in calls
from one device to
another.
If the two devices are near to each other, mute the audio of one of them.
Video is not available.
Ensure that you are connected to a mobile network and registered to a provisioning
server. Then try the call again.
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Table:
Solving Problems
Problem Description
Solution
Unable to place a call.
Do one of the following:
• Check whether your WLAN connection is lost. If so, turn off the WLAN, and then turn
it on again.
• Wait three minutes or longer, then turn off the gatekeeper or SIP registration. Then turn
it on again.
• Check whether your far end has a connection problem.
Registration fails.
Do one of the following:
• Check to be sure your WLAN is connected. If the connection has been lost, turn off the
WLAN, and then turn it on again.
• Wait for at least three minutes. Turn off the gatekeeper or SIP registration and then
turn it on again.
• Change the H.323 name and H.323 extension and then register again.
• Force close the AT&T Business Video application and then try again.
• If the registration fails when you are signed in to a provisioning server, sign out and
then sign in again.
Cannot sign in to the
provisioning server.
Do one of the following:
• Make sure the account information is correct.
• The DNS server may be unable to resolve your domain name. Contact your network
administrator for help.
• Check your network connection.
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