Un-enrolling an Academy iPad You will only be able to use the below procedures once your device has been fully removed from the Academy’s management system, ensure you have received confirmation of this before proceeding. The below procedures may also differ if you haven’t kept your iPad updated. Remove profile(s) You will first need to remove the profiles installed on your iPad as part of the enrolment procedure. 1) Tap on “Settings” from the home screen and then “General” from the list on the left hand side. From the “General” settings on the right select the “Device Management” option. These are both highlighted in the illustration below: 2) Next on the “device management” settings, select the mobile device management profile listed for your device using the arrow displayed on the right hand side. This is highlighted in the illustration below, note the name of the profile will vary: 3) Tap on the “Delete Profile” option to remove the profile, this is highlighted in the illustration below and note the position of this option may vary: If the “Delete profile” option isn’t listed, check that the wireless on your iPad is turned on and you are connected to a wireless network. If it is then this could mean your device hasn’t yet been removed from the Academy’s management system. For some iPads there may sometimes be multiple profiles listed on the page illustrated in step 2, if you have more than one listed then it will necessary to repeat steps 2 and 3 for all of these. Backup your iPad Note: These instructions are based on the latest iPad update 10.3, if you are using an older version 10.2 and below the “iCloud” setting will be found by scrolling down on the left hand side. You should now backup your iPad before proceeding as it will be necessary to reset it. To do this from the settings screen select your Apple ID on the left above the “Airplane Mode” option, on the right select the arrow next to the “iCloud” option. These are highlighted in the illustration below: Next under iCloud settings tap the “iCloud Backup” option as highlighted below: Finally select the “Back Up now” option to start the backup process this is highlighted in the illustration below. This may take some time depending on how much data you have on your iPad. Reset your iPad Once you have ensured you have backed up your iPad you should now perform a reset. Method 1 From settings select “General” on the left and then on the right select “Reset”. This is highlighted in the illustration below: Under “reset” settings select the “Erase all content and settings” option as highlighted in the illustration on the next page. This will restart your iPad and start the reset process, once completed you will be prompted with a hello page. If the “erase all content and settings” option is missing and you have received confirmation your device has been removed from the Academy’s management system then you should use method 2 described below. Otherwise you should proceed to the next section. Method 2 For this method you will need a Windows or mac computer with iTunes installed and the USB lead for your iPad’s charging adapter. Switch off your iPad by pressing and holding the power button at the top until the slide to power off option appears, slide the white power symbol across to the right. Next press and hold the home button on your iPad which is located directly below the screen. While doing this plug the USB lead into your iPad and the computer, you must continue to hold the home button down until the screen shown on the left is displayed. It is important not to plug the USB cable in unless you are holding down the home button. iTunes should start and display the message below stating there is a problem with the iPad, this means you have started recovery mode. Click the “restore” button highlighted below. Next you will see the message illustrated below, just press the “restore and update” button and this will begin the process of resetting your iPad. Note that this process could take some time if iTunes needs to download the software first or run an update. Setup your iPad Once you have completed the reset process and can see the hello page you are now ready to begin the process of setting up your iPad again. This guide will only briefly describe the steps you can use to restore from a backup or start from scratch if you prefer, the rest of the options you pick from this point will be down to your own preferences. During the setup process you will be prompted with the following Apps & Data screen: You can opt to either use the “Restore from iCloud backup” or “Set up as new iPad” options. Both options will link any data which was backed up to your iCloud account, however the first will also redownload apps and restore data which may have been stored directly on your iPad. However on some occasions restoring your iPad from backup may restore some leftover Academy settings. In these cases it might be necessary for you to use the set up as new iPad option to remove these, you can then re-download your apps from the app store. Both options should prompt you to sign-in using your Apple ID, enter your details and click on the “sign in with your iCloud Apple ID” link. If you have chosen the restore from iCloud backup option then you will be prompted to select a backup to restore from. You should select the latest backup from the list provided as highlighted below: Please note once you have selected a backup to restore from it may take some time to complete while this is downloaded from your Apple ID account.
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