Information regarding internet for tenants staying at Ölandsgatan/Östgötagatan ABOUT THE INTERNET SERVICE LIST OF CONTENT KI Housing provides internet in all apartments at Östgötagatan 64, Ölandsgatan 50 and Ölandsgatan 52. Connecting the modem with a LAN cable p. 2 Things to think of p. 2 All apartments are equipped with a router/modem and a LAN-cable so you may start using internet as soon as you arrive. Provided equipmentp. 2 How to install the router p. 3-4 If you want to connect to internet from several computers at the same time, you must use the wireless network. Otherwise, you will have to buy extra LAN-cables to connect the computers with the modem. How to connect to a WiFi network with the most common devices p. 5 Connection problems p. 6 Problems with the network p. 6 Contact details - Customer support p. 6 In this user guide, you will find information about how to install the router, important WiFi-settings and other things to think of. In the end of this brochure you will also find contact details to Comhem customer service. CONTACT INFORMATION Karolinska Institutet Housing Visiting address: Berzelius väg 3, Solna firstname.lastname@example.org ● www.kihousing.se 1. CONNECTING THE MODEM WITH A LAN CABLE PROVIDED EQUIPMENT If you do not want to use the wireless network you can connect your computer with the modem directly by using a LAN cable. Connect the end of the LAN cable to any LAN port on the modem. Connect the other end of the cable to the network socket on your computer. See the picture above. THINGS TO THINK OF ● Please do not remove the label underneath the modem. It is also important that you do not change the name of the network, nor the password. Modem/router Power adapter Modem cable LAN cable ● Use the equipment that is provided by Comhem. Do not use old cables since they may impair the internet connection. ● Place your router as open as possible for maximum range. If you think that the wireless connection is bad or unstable, you can try to place the router in another room if possible. ● Aspects that can affect the connection speed are other electronical devices, old computers/network cards, WiFi of the neighbors and thick walls. 2. HOW TO INSTALL THE ROUTER Rotate anticlockwise 1. Start with unscrewing the protective cap that overlays the upper hole, marked ”DATA” on your Comhem socket. Note that you have to rotate the protective cap anticlockwise. Please note that the Comhem-socket might also look like this 2. Connect the modem/router with the Comhem socket by using the modem cable. The modem cable must be connected to the COAX port on the modem. The other end of the cable must be connected to the ”DATA” port on the Comhem socket. Make sure that the copper stifts at both ends of the cable are straight and centered when plugging them in. 3. Make sure that the ON/ OFF button must be switched on Connect the power cable to the port labeled ”POWER” on the modem. Connect the other end of the cable to a power outlet. On the back side of the modem, there is a button labeled ”ON/OFF”, control that this button is switched on. The modem starts when the lamps start to flash. 3. >> HOW TO INSTALL THE ROUTER 4. The network is ready to use when this light is on! The wireless network is activated when this light is on! Note that it may take up to ten minutes if it is the first time you switch on the modem. 5. Password to the wireless network (WPA) As long as the light for WiFi is on, you should be able to connect to the wireless network. If you would like to turn on or off the WiFi-function, you will have to press the WiFi-button so that the lamp is turned on or off. Press and hold the button for about 3 seconds. When you release the button, the lamp is turned off. The WiFi-button Wireless network (SSID) The network is ready to use when the lamp that looks like a globe lit with a steady green light. 6. On page No. 4 you will find instructions for how to connect the most common devices to the wireless network. Regardless the device, you must state the name of the network (SSID) and the password (WPA). The details are given on the label that is placed on the bottom of the modem. It is important that you do not change the name of the network or this password. 4. HOW TO CONNECT TO A WIFI NETWORK WITH THE MOST COMMON DEVICES The name of your network (SSID) and the password (WPA) are written on the botton of your modem. The name is comhem_XXXXXX where XXXXXX is the unique name of your network. iPhone or iPad ● Go to ”settings” and choose ”WiFi”. Activate the WiFi by moving the slider so that the button turns to green light. Choose your network from the list. Windows Mobile ● Go to the App list, click on ”settings” and choose ”Wireless network”. Activate the Wifi by moving the slider to ”On”. Choose your network from the list. Android ● Go to the App list, click on ”settings” and choose ”Wireless network”. Activate the Wifi by moving the slider or by ticking in a box. Choose your network from the list Mac OS X ● Click on the ”Airport-icon” in the upper right corner. Make sure that this option is turned on. ● You will now see a list of networks. Select your network and enter the password. ● Connect to it by clicking on the button ”Apply”. Windows 8 ● Open the desktop from your home screen. ● Select the wireless icon. ● Select your wireless network from the list and enter your password. ● Click on the ”Select”-button. Windows 7 ● Open the Start menu and click on the ”Control Panel”. Click on the link for ”Network and Internet”. ● Go to the ”Network and Sharing Center” ● Go to ”Connect to a network” and choose your network from the list. Windows XP and Windows Vista ● Open the Start menu and click on the ”Control Panel”. In the Control Panel window, click ”view network status and tasks” ● Click ”connect to a network” and select your network from the list. After entering the passwork, choose ”connect”. 5. CONNECTION PROBLEMS >> PROBLEMS WITH THE NETWORK If you lose your internet connection, you have to determine whether the problem lies with your computer or within the network. power cord. Wait a while until you plug it in again. - If you are using the router: try to connect the computer directly to the modem by using a LAN cable (see the instructions on page 2). - If you are using a firewall software - try to turn it off. If you can connect to the internet after turning it off, the problem is likely rooted within the firewall software. If so, you may check the support pages of the firewall provider or contact them for further assistance. First of all, make sure that all cables are connected properly. Secondly, restart all equipment (unplug the power cord and wait for 20 seconds). If you still cannot connect to the wireless network, check if other devices can connect to the network if possible. If they can, the problem is likely rooted in your computer’s settings and hardware. You may then try to do the following: - Restart your computer. - Try another website. - Try another web browser. If you, for example, are having a problem with Firefox, you may try to open a website in Internet Explorer. - If you cannot connect to the wireless network, ensure that your wireless adapter is enabled. Many laptops have a switch or button that turns the wireless adapter on and off. If you have accidently pressed the button, your computer will disconnect from the network. - There could be a software problem on your computer causing the connectivity problems and if so, you have to repair your connection. Both Windows and Mac have built-in repair tools that you can use to try to fix the issue. If you still cannot connect to internet after trying this, please contact the customer service for support. The contact details are written below. CONTACT DETAILS TO COMHEM CUSTOMER SERVICE Phone No: 90 444 Comhem will ask for the customer number of KI Housing which is 70141874. They will also ask for your MAC ID which is given on the label that is placed on the bottom of your modem. See a picture of the label on page No. 4. Please note that it is important that you are in the apartment, and that your computer is switched on when calling, so that they can troubleshoot your connection. PROBLEMS WITH THE NETWORK If you cannot connect to internet with any device, the problem is likely rooted within the network. If this is the case, please see the instructions of how to install the modem on page 2-4 to see if the problem is found within the modem installation. If the problem is not found within the modem installation you may check the following things: - Check if any of the cables are damaged. - Restart your computer again and remove the 6.
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