Information regarding internet for tenants staying at

Information regarding internet for tenants staying at
Information regarding internet for tenants
staying at Ölandsgatan/Östgötagatan
ABOUT THE INTERNET SERVICE
LIST OF CONTENT
KI Housing provides internet in all apartments at
Östgötagatan 64, Ölandsgatan 50 and Ölandsgatan
52.
Connecting the modem with a LAN cable
p. 2
Things to think of
p. 2
All apartments are equipped with a router/modem
and a LAN-cable so you may start using internet as
soon as you arrive.
Provided equipmentp. 2
How to install the router
p. 3-4
If you want to connect to internet from several
computers at the same time, you must use the
wireless network. Otherwise, you will have to buy
extra LAN-cables to connect the computers with the
modem.
How to connect to a WiFi network with
the most common devices
p. 5
Connection problems
p. 6
Problems with the network
p. 6
Contact details - Customer support
p. 6
In this user guide, you will find information about
how to install the router, important WiFi-settings
and other things to think of. In the end of this brochure you will also find contact details to Comhem
customer service.
CONTACT INFORMATION
Karolinska Institutet Housing
Visiting address: Berzelius väg 3, Solna
info@kihousing.se ● www.kihousing.se
1.
CONNECTING THE MODEM WITH A
LAN CABLE
PROVIDED EQUIPMENT
If you do not want to use the wireless network you
can connect your computer with the modem directly by using a LAN cable.
Connect the end of the LAN cable to any LAN port
on the modem. Connect the other end of the cable
to the network socket on your computer. See the
picture above.
THINGS TO THINK OF
● Please do not remove the label underneath the
modem. It is also important that you do not change
the name of the network, nor the password.
Modem/router
Power adapter
Modem cable
LAN cable
● Use the equipment that is provided by Comhem.
Do not use old cables since they may impair the
internet connection.
● Place your router as open as possible for maximum range. If you think that the wireless connection is bad or unstable, you can try to place the
router in another room if possible.
● Aspects that can affect the connection speed are
other electronical devices, old computers/network
cards, WiFi of the neighbors and thick walls.
2.
HOW TO INSTALL THE ROUTER
Rotate
anticlockwise
1.
Start with unscrewing the
protective cap that overlays the
upper hole, marked ”DATA” on
your Comhem socket.
Note that you have to rotate
the protective cap anticlockwise.
Please note that the
Comhem-socket might
also look like this
2.
Connect the modem/router
with the Comhem socket by
using the modem cable. The
modem cable must be connected to the COAX port on the
modem. The other end of the
cable must be connected to the
”DATA” port on the Comhem
socket.
Make sure that the copper stifts
at both ends of the cable are
straight and centered when
plugging them in.
3.
Make sure that the ON/
OFF button must be
switched on
Connect the power cable to
the port labeled ”POWER” on
the modem. Connect the other
end of the cable to a power
outlet.
On the back side of the modem, there is a button labeled
”ON/OFF”, control that this button is switched on. The modem
starts when the lamps start to
flash.
3.
>> HOW TO INSTALL THE ROUTER
4.
The network is ready to
use when this light is on!
The wireless network is
activated when this light
is on!
Note that it may take up to ten
minutes if it is the first time you
switch on the modem.
5.
Password to the wireless
network (WPA)
As long as the light for WiFi is
on, you should be able to connect to the wireless network.
If you would like to turn on or
off the WiFi-function, you will
have to press the WiFi-button
so that the lamp is turned on
or off.
Press and hold the button for
about 3 seconds. When you
release the button, the lamp is
turned off.
The WiFi-button
Wireless network
(SSID)
The network is ready to use
when the lamp that looks like
a globe lit with a steady green
light.
6.
On page No. 4 you will find
instructions for how to connect
the most common devices to
the wireless network. Regardless the device, you must state
the name of the network (SSID)
and the password (WPA). The
details are given on the label
that is placed on the bottom of
the modem.
It is important that you do
not change the name of the
network or this password.
4.
HOW TO CONNECT TO A WIFI NETWORK WITH THE MOST COMMON DEVICES
The name of your network (SSID) and the password
(WPA) are written on the botton of your modem.
The name is comhem_XXXXXX where XXXXXX is the
unique name of your network.
iPhone or iPad
● Go to ”settings” and choose ”WiFi”. Activate the
WiFi by moving the slider so that the button turns to
green light. Choose your network from the list.
Windows Mobile
● Go to the App list, click on ”settings” and choose
”Wireless network”. Activate the Wifi by moving the
slider to ”On”. Choose your network from the list.
Android
● Go to the App list, click on ”settings” and choose
”Wireless network”. Activate the Wifi by moving the
slider or by ticking in a box. Choose your network
from the list
Mac OS X
● Click on the ”Airport-icon” in the upper right corner. Make sure that this option is turned on.
● You will now see a list of networks. Select your
network and enter the password.
● Connect to it by clicking on the button ”Apply”.
Windows 8
● Open the desktop from your home screen.
● Select the wireless icon.
● Select your wireless network from the list and
enter your password.
● Click on the ”Select”-button.
Windows 7
● Open the Start menu and click on the ”Control
Panel”. Click on the link for ”Network and Internet”.
● Go to the ”Network and Sharing Center”
● Go to ”Connect to a network” and choose your
network from the list.
Windows XP and Windows Vista
● Open the Start menu and click on the ”Control
Panel”. In the Control Panel window, click ”view
network status and tasks”
● Click ”connect to a network” and select your
network from the list. After entering the passwork,
choose ”connect”.
5.
CONNECTION PROBLEMS
>> PROBLEMS WITH THE NETWORK
If you lose your internet connection, you have to
determine whether the problem lies with your computer or within the network.
power cord. Wait a while until you plug it in again.
- If you are using the router: try to connect the computer directly to the modem by using a LAN cable
(see the instructions on page 2).
- If you are using a firewall software - try to turn it
off. If you can connect to the internet after turning
it off, the problem is likely rooted within the firewall
software. If so, you may check the support pages
of the firewall provider or contact them for further
assistance.
First of all, make sure that all cables are connected
properly. Secondly, restart all equipment (unplug
the power cord and wait for 20 seconds).
If you still cannot connect to the wireless network,
check if other devices can connect to the network if
possible.
If they can, the problem is likely rooted in your computer’s settings and hardware. You may then try to
do the following:
- Restart your computer.
- Try another website.
- Try another web browser. If you, for example, are
having a problem with Firefox, you may try to open
a website in Internet Explorer.
- If you cannot connect to the wireless network,
ensure that your wireless adapter is enabled. Many
laptops have a switch or button that turns the
wireless adapter on and off. If you have accidently
pressed the button, your computer will disconnect
from the network.
- There could be a software problem on your computer causing the connectivity problems and if so,
you have to repair your connection. Both Windows
and Mac have built-in repair tools that you can use
to try to fix the issue.
If you still cannot connect to internet after trying
this, please contact the customer service for
support. The contact details are written below.
CONTACT DETAILS TO COMHEM
CUSTOMER SERVICE
Phone No: 90 444
Comhem will ask for the customer number of KI
Housing which is 70141874.
They will also ask for your MAC ID which is given on
the label that is placed on the bottom of your modem. See a picture of the label on page No. 4.
Please note that it is important that you are in the
apartment, and that your computer is switched on
when calling, so that they can troubleshoot your
connection.
PROBLEMS WITH THE NETWORK
If you cannot connect to internet with any device,
the problem is likely rooted within the network. If
this is the case, please see the instructions of how
to install the modem on page 2-4 to see if the problem is found within the modem installation.
If the problem is not found within the modem installation you may check the following things:
- Check if any of the cables are damaged.
- Restart your computer again and remove the
6.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising