USB Plug/ Cable Guide

USB Plug/ Cable Guide
USB Plug/ Cable Guide
What’s Included:
Micro USB
USB Plug
Charging Your Eargo
Charging Your Charger 03
Share The Love!
Let’s Get All Charged Up
The Charger and Charging Base
Ok, this is the part where we tell you some things you might find kind
of obvious. We’d just ask that you read everything through – you
never know when you’re going to run across something you don’t
know but need to. Heck, we’ve gone to the trouble to write all these
words, it’d be a shame if no one read them. They’d get so lonely.
The Eargo charger is portable, which means it can charge your
Eargo devices on the go. The charger also needs to get charged
from time to time. That’s what the white charging base is for.
Let’s make sure your charger and Eargo devices are fully
charged before using them. Top those babies up! Sometimes
the batteries drain while in shipment from our factory. It’s a long
trip and they get bored and lonesome. You know how it is.
As you know by now, we like to make things as easy as we can
for you. So when your Eargo devices arrive, they’re already
placed inside the charger. Please leave them there for now.
• Connect the smaller end of the micro USB cord to the white
charging base, and the larger end of the cord to the USB plug
• Plug the USB plug into a powered wall outlet
• Place the charger, with lights and logo facing up, on top of
the white charging base
Make sure the charger is centered on the charging base. When
the charger is properly seated on the charging base, a light on
the charging base will briefly turn on, and you will hear a tone.
On the charger itself, all indicator lights will briefly glow. When
this happens, the charger (and the Eargo devices inside) will
begin to charge via inductive charging. Bada bing, bada boom.‌
If the light on the charging base does not turn on and you don’t
hear a tone, please reposition the charger in the center of the
charging base.
It takes approximately 6 hours to fully charge
your charger and Eargo devices.
When charging is complete, you can
start using your Eargo devices.
Please discard the tape and foam
Indicator Light
that is used to secure the Eargo
devices during shipping before
removing your Eargo devices
from the charger for the first time.
The Eargo charger can also
be charged by connecting
the micro USB cord directly
to the bottom of the charger.
Charging Base
USB Cord
Charging Your Charger
The Eargo charger is portable, and you can use it to charge
your Eargo devices on the go. What we mean is the charger
runs on its own internal rechargeable battery. The charger will
hold a charge for about a week while charging your Eargo
devices every day.
To recharge your charger, simply put it on the charging base or
plug in the micro USB cord. It’ll take about 6 hours to charge up
fully. Then you’re good to go. In a literal and figurative sense.
While charging the charger, the Eargo devices will also charge.
If you’re the curious sort – and we can’t blame you if you are
– gently tap the charge indicator wake-up button at any time.
This is an invisible button (pretty cool, isn’t it?) that’s located
between the Eargo logo and the battery symbol. Tapping it will
wake up the indicator lights and check the charge levels of the
charger and Eargo devices. You know the old saying, a watched
Eargo charges at approximately the same rate as an unwatched
Eargo. That is an old saying, right? Well, it should be.
Full Charge
When charger is fully
charged, all battery
lights glow white.
Low Charge
When charger is at
low charge, one battery
light glows red.
Share the Love!
Sample Packs for Friends
Don’t keep the ease and comfort of Eargo devices all
to yourself. Included in your box are three non-working
sample packs to pass along to friends and family. If any
of them purchase Eargo devices, and they use the code
included in the box, they’ll receive a $100 credit towards their
Eargo purchase, and will probably give you a big hug.
Your friends can also order sample packs at or
by calling 1-800-61-EARGO.
Size 12
Size 15
Troubleshooting Guide
Possible Cause
Poor sound quality
• Low battery
• Wax or debris buildup
• Change in hearing level
Eargo devices
don’t charge
• Eargo devices not placed
correctly in charger
No LEDs showing
on charger
• Did not tap wake-up button
• Charger discharged
No sound
• Dead battery
• Wax or debris is blocking
the speaker
Different volume in left
and right ear
• Not set to correct program
Repeated beeps
• Battery low
Charging light
flashing blue
• Eargo device not inserted
correctly in charger
How do I turn them off?
• Not in charger
• Charge Eargo
• Clean with alcohol pad
• Adjust sound profile
• Remove and reposition Eargo devices correctly in charger
• If on charging base, reposition charger on charging base
• Tap charge indicator wake-up button
• Charge charger using USB cord and USB plug
• Charge Eargo
• Clean dome with alcohol pad or cotton swab moistened
with alcohol
• Cycle through SP on one ear until volume
matches in both
• Charge Eargo
• Remove and reposition Eargo device correctly in charger
• Place devices in charger to automatically turn them off
Have Questions?
If your Eargo devices begin to have any issues, please
consult the troubleshooting guide on the previous pages.
Have questions? Call 1-800-61-EARGO (1-800-613-2746).
We have answers and are ready to help.
Happiness Guaranteed
If you’re not happy with your Eargo devices, return them
within 60 days for a full refund. Call us at 1-800-61-EARGO
(1-800-613-2746) and we’ll tell you how.
Store in dry place, away from direct sunlight, or heat to avoid
extreme temps. Keep out of reach of pets and children.
Temperature Limits:
Eargo devices are designed for use from 5°C to 45°C (41°F to
113°F). Eargo devices can be stored from -20°C to 50°C (-4°F
to 122°F). Do not use or store your devices outside of these
ranges respectively.
Battery Warnings:
Batteries are dangerous if swallowed. To help prevent
accidental ingestion of batteries:
- Keep out of reach of children and pets
- Check your medications before taking them – batteries have
been mistaken for pills
- Never put batteries in your mouth, as they can easily
be swallowed
As with many batteries, Eargo device batteries have a risk
of leakage. Periodically check Eargo devices for any signs
of leakage (visible white residue). If you see such residue or
suspect battery leakage for any other reason, immediately
discontinue use and contact Eargo immediately. If you suspect
you have touched any battery fluid or residue, wash your
hands thoroughly.
Waste Disposal:
Waste from electronic equipment must be handled
according to local regulations.
Power Supply Specification:
- Input: 110 Vac, 50/60 Hz, 200mA max current
- Output: 5 Vdc, 1.2A
Technical Data:
(i) Saturation output curve (SSPL 90 curve)
(ii) Frequency response curve
(iii) Average saturation output (HF-Average SSPL 90): 116dB SPL
(iv) Average full-on gain (HF-Average full-on gain): 48db SPL
(v) Reference test gain: 23dB SPL
(vi) Frequency range: <200Hz ~ 8000Hz
(vii) Total harmonic distortion:
- 500Hz - 2%
- 800Hz - <1%
- 1600Hz - 1%
(viii) Equivalent input noise: 30dB SPL
(ix) Battery current drain
Sound Profile
1kHz @ 65dB SPL
Avg @ 90 dB SPL
SP 1
1.04 mA
1.03 mA
1.24 mA
SP 2
1.04 mA
1.04 mA
1.23 mA
SP 3
1.04 mA
1.04 mA
1.25 mA
SP 4
1.04 mA
1.04 mA
1.97 mA
(x) Input-output curve (ACG aids only)
(xi) Attack and release times (ACG aids only)
Calibrated swept pure tones per ANSI s3.22-2003 were used
as the input signals. In addition to the standard 2cc coupler
measurements, responses using a 0.4cc CIC coupler are
provided as a more realistic representation of the device inside
the ear canal.
Compliance Information
This device complies with FCC Part 15 and 18
of the FCC Rules
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Information and Explanation of Symbols
Warning: Important information for injury
prevention, handling and product safety.
TEMP: Use between 5°C to 45°C (41°F to 113°F).
TEMP: Store between -20°C to 50°C (-4°F to 122°F).
Relative humidity: Store between 0% to 90%
relative humidity.
Atmospheric pressure should be 600 hPa to 1000 hPa.
Product adheres to requirements of Type B
applied part.
Read and follow instructions for use.
Contains electronics, dispose according to local
regulations or return to Eargo.
Do not use if package is damaged.
Single use only.
General Warnings
- Only use medical grade (IEC 60601-1) or ITE approved
(UL 60950) power supply.
- Hearing aid and accessories contain small parts which can
be swallowed. Keep small parts out of reach of children due to
choking hazard.
- Electrical equipment are an ignition source. Do not use hearing
aids, charger or base in an oxygen enriched environment.
- Hearing aid may impair remaining hearing. Only use as
prescribed by your hearing care professional.
- Hearing aid must only be used by intended person. Use by
another person may damage their hearing.
- Do not use an instrument, such as a cotton swab, to push the
hearing aid in the ear canal. The hearing aid may be placed
too deep and cause damage to the ear.
- Do not place charger in clothing pocket while charging with the
micro USB cord. The charger may overheat and malfunction.
- Users with active implants such as a pacemaker should keep
hearing aid, charger and base away from the active implant. Base
contains a magnet. Do not place charger in chest pocket.
- Do not use hearing aid during X-rays, MRIs, CT scans or
other similar medical treatment to prevent damage to the
hearing instrument.
- Check for electronic or wireless restrictions prior to
using hearing aid, charger or base to prevent electrical
interference to nearby equipment.
- Do not expose hearing aid to contaminants such as hair
spray, mousse, gel, lotions, etc to prevent damage to the
hearing aid.
- Avoid exposure to water or long term exposure to moisture
to prevent damage to hearing aid, charger and base.
- Do not dry hearing aid with a hairdryer. Heat may damage
hearing aid.
- Only clean hearing aid with a pad moistened with alcohol.
Carefully wipe hearing aid to prevent damage.
- To prevent damage and/or malfunction, do not modify
hearing aid, charger, base or accessories.
- Do not replace battery.
Free trial period
Eargo grants you a sixty (60) day free trial period valid
from the date of purchase. Within this 60-day period, you can
return your Eargo devices for a full refund. Devices need to be
postmarked no more than 60 days after the date of delivery
within the limited warranty period listed below. This warranty is
guaranteed by Eargo Inc.
What your warranty covers…
This limited warranty covers defects in material and
workmanship for the Eargo hearing system, which includes the
hearing devices, internal components, charger, charging base,
cord and plug, within the limited warranty period listed below
Warranty period
Eargo offers you a one (1) year limited warranty valid starting
from the date of delivery.
What you get with your repair?
For valid repairs, Eargo pledges to secure functionality at least
equivalent to the original hearing device. At the discretion of
Eargo, hearing devices may be replaced by new products or
products manufactured from new or serviceable used parts or
repaired using new or refurbished replacement parts.
Exclusions from warranty repair coverage
- Devices purchased from unauthorized distributors are not
covered by this or any other Eargo warranty.
- Damage from improper handling or care, exposure to
chemicals, immersion in water or undue stress.
- Damage caused by third parties or non-authorized service
centers renders this warranty null and void.
Number of repairs
Unlimited during warranty period for repairs covered by
warranty terms.
Loss & Damage
Eargo offers a one time (1x) replacement for each device
that is lost or damaged during the one (1) year warranty
period, for a fee.. Devices damaged from improper use or
care will not be replaced.
Call 1-800-61-EARGO and we will be happy to assist.
Repairs or returns:
Eargo, Inc.
1975 W El Camino Real, Suite 204
Mountain View, CA 94040
Manufacturer: Eargo Inc.
SKU #: 99-0001-001
SKU #: 99-0001-002
SKU #: 99-0002-001
SKU #: 99-0002-002
Support: 1-800-61-EARGO (1-800-613-2746)
This is a new product, not used or refurbished.
“Eargo” is a registered trademark of Eargo, Inc. The Eargo wordmark and symbol are
trademarks of Eargo, Inc. ©2015 Eargo, Inc. USB Plug/ Cable Guide LBL0027 Rev A 04/23
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