New Vehicle Limited Warranty for Australia

New Vehicle Limited Warranty for Australia
Contents
General Warranty Provisions............................................................................... 2
Who is the Warrantor?.......................................................................................................................................................2
What Vehicles are Covered?............................................................................................................................................2
Multiple Warranty Conditions......................................................................................................................................... 2
Your Rights............................................................................................................................................................................. 2
Ownership Transfer............................................................................................................................................................. 2
Who Can Enforce this New Vehicle Supplementary Warranty?........................................................................ 2
When Does the Warranty Period Begin and End?..................................................................................................2
Warranty Coverage................................................................................................. 4
Basic Vehicle Limited Warranty..................................................................................................................................... 4
Supplemental Restraint System Limited Warranty................................................................................................ 4
Battery and Drive Unit Limited Warranty...................................................................................................................4
Exclusions and Limitations...................................................................................6
Warranty limitations........................................................................................................................................................... 6
Additional limitations and exclusions.......................................................................................................................... 6
Voided New Vehicle Supplementary Warranty........................................................................................................ 7
Damages..................................................................................................................................................................................7
Obtaining Warranty Service................................................................................ 9
Reasonable Time for Repairs.......................................................................................................................................... 9
Roadside Assistance (Australia).................................................................................................................................... 9
Modifications and Waivers............................................................................................................................................... 9
Making a Claim under the New Vehicle Supplementary Warranty..... 10
General Warranty Provisions
This voluntary New Vehicle Supplementary Warranty is given by Tesla Motors Australia, Pty Ltd.
(“Tesla”) and applies to all Model S vehicles during the applicable warranty period in accordance
with the terms, conditions and limitations, as specified below. This warranty is in addition to other
rights and remedies you may have under any applicable Federal, State or Territory law in relation
to the vehicle.
Who is the Warrantor?
Tesla Motors Australia, Pty Ltd.
10 Herbert Street
St. Leonards NSW 2065
Australia
What Vehicles are Covered?
This New Vehicle Supplementary Warranty applies to a Model S vehicle sold by Tesla in Australia.
Multiple Warranty Conditions
This New Vehicle Supplementary Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section and the other provisions in this New Vehicle
Supplementary Warranty, in addition to any applicable statutory guarantees under the Australian
Consumer Law.
Your Rights
The benefits to you under this New Vehicle Supplementary Warranty are in addition to any other
rights and remedies you may have under any applicable Federal, State or Territory law in relation
to the vehicle and this New Vehicle Supplementary Warranty does not exclude, restrict, limit or
modify those rights or remedies, except to the extent that their application may be lawfully
excluded, restricted, limited or modified. Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
Ownership Transfer
This New Vehicle Supplementary Warranty is transferable at no cost to any person(s) who
subsequently and lawfully assume(s) ownership of the vehicle after the first retail purchaser within
the described limitations of this New Vehicle Supplementary Warranty (“subsequent purchaser”).
Who Can Enforce this New Vehicle Supplementary Warranty?
The first retail purchaser, or subsequent purchaser, of a new Model S vehicle sold in Australia,
titled or registered in the name of the first retail purchaser, or subsequent purchaser, can enforce
this New Vehicle Supplementary Warranty, subject to the terms of this New Vehicle
Supplementary Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Supplementary Warranty begins on the first day a new vehicle is put into use by
delivery to the first retail purchaser(s), or by leasing or registering as a company car or
demonstrator, whichever is earlier, and provides coverage for the period based on the specified
warranty as described in the section Warranty Coverage on page 4. Parts repaired or replaced,
including replacement of the vehicle, under this New Vehicle Supplementary Warranty are covered
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General Warranty Provisions
only until the applicable warranty period of this New Vehicle Supplementary Warranty ends, or as
otherwise provided under the Australian Consumer Law.
General Warranty Provisions
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Warranty Coverage
This New Vehicle Supplementary Warranty includes the Basic Vehicle Limited Warranty, the
Supplemental Restraint System (“SRS”) Limited Warranty, and the Battery and Drive Unit Limited
Warranty, each as described below.
The exclusive remedy available to you under this New Vehicle Supplementary Warranty is the
repair or replacement of new or remanufactured parts by Tesla for the covered defects. Subject to
the exclusions and limitations described above, such repair or parts replacement will be
performed without cost to you by Tesla when Tesla is notified of the covered defect within the
applicable warranty period. Repairs will be performed using new or remanufactured parts at the
sole discretion of Tesla. All replaced parts or other components are the exclusive property of Tesla
unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described above
the Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct defects
in the materials or workmanship of any parts manufactured or supplied by Tesla that occur under
normal use for a period of 4 years or 80,000 km, whichever comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations described above, the SRS Limited Warranty covers the
repair or replacement necessary to correct defects in the materials or workmanship of the
vehicle’s seat belts or air bag system manufactured or supplied by Tesla that occur under normal
use for a period of 5 years or 100,000 km, whichever comes first.
Battery and Drive Unit Limited Warranty
The Model S lithium-ion battery (the “Battery”) and Drive Unit are extremely sophisticated
powertrain components designed to withstand extreme driving conditions. You can rest easy
knowing that Tesla’s state-of-the-art Battery and Drive Unit are backed by this Battery and Drive
Unit Limited Warranty, which covers the repair or replacement of any malfunctioning or defective
Battery or Drive Unit, subject to the limitations described below.
If your Battery or Drive Unit requires warranty service, Tesla will repair the unit, or replace it with a
factory reconditioned unit. When replacing a Battery, Tesla will ensure that the energy capacity of
the replacement Battery is at least equal to that of the original Battery before the failure occurred.
To provide you with even more assurance, this Battery and Drive Unit Limited Warranty will also
cover damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage
will not extend to damage that had already been sustained before a Battery fire occurred, or to
any damage if the Battery fire occurred after your vehicle had already been totaled.) Your
vehicle’s Battery and Drive Unit are covered under this Battery and Drive Unit Limited Warranty
for a period of 8 years, unlimited miles/km, with the exception of the 60 kWh battery which is
covered for 8 years or 125,000 miles/200,000 km, whichever comes first.
Despite the breadth of this warranty, damage resulting from intentional actions (including
intentionally abusing or destroying your vehicle or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the
Battery or Drive Unit by non-Tesla personnel, is not covered under this Battery and Drive Unit
Limited Warranty.
In addition, the Drive Unit is subject to the exclusions and limitations described in this New Vehicle
Limited Warranty. Damage to the Battery resulting from the following activities is also not covered
under this Battery and Drive Unit Limited Warranty:
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Physically damaging the Battery, or intentionally attempting, either by physical means,
programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
Flooding of the Battery.
Warranty Coverage
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time
and use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is
NOT covered under this Battery and Drive Unit Limited Warranty. See your owner documentation
for important information on how to maximize the life and capacity of the Battery.
Warranty Coverage
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Exclusions and Limitations
Warranty limitations
Tesla does not authorise any person or entity to create for it any other obligations or liability in
connection with this New Vehicle Supplementary Warranty. The decision of whether to repair or
replace a part or to use a new or remanufactured part will be made by Tesla, in its sole discretion.
The benefits to you under this New Vehicle Supplementary Warranty are in addition to any other
rights and remedies you may have under any applicable Federal, State or Territory law in relation
to the vehicle.
This New Vehicle Supplementary Warranty does not cover any vehicle damage or malfunction
directly or indirectly caused by, due to or resulting from normal wear or deterioration, abuse,
misuse, negligence, accident, improper maintenance, operation, storage or transport, including,
but not limited to, any of the following:
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Failure to take the vehicle to a Tesla Service Centre or Tesla authorised repair facility upon
discovery of a defect covered by this New Vehicle Supplementary Warranty;
Accidents, collisions, or objects striking the vehicle;
Any repair, alteration or modification of the vehicle, or the installation or use of fluids, parts or
accessories, made by a person or facility not authorised or certified to do so;
Improper repair or maintenance, including use of fluids, parts or accessories other than those
specified in your owner documentation;
Towing the vehicle;
Improper winch procedures;
Theft, vandalism, or riot;
Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including
but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in
competition, racing or autocross or for any other purposes for which the vehicle is not
designed;
Overloading the vehicle;
Using the vehicle as a stationary power source; and
The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or insect droppings, road debris (including stone chips), industry
fallout, rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning
and other environmental conditions.
Additional limitations and exclusions
In addition to the above exclusions and limitations, this New Vehicle Supplementary Warranty
does not cover any of the following:
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Any corrosion or paint defects including, but not limited to, the following:
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Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
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Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches; and
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Corrosion and paint defects caused by, due to, or resulting from accidents, paint
matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of
an accessory, exposure to chemical substances, or damages resulting from an act of God
or nature, fire, or improper storage;
Non-genuine Tesla parts or accessories or their installation, or any damage directly or
indirectly caused by, due to or resulting from the installation or use of non-genuine Tesla parts
or accessories;
Certain individual items associated with the vehicle, including, but not limited to the tires,
Mobile Connector, High Power Wall Connector, any future connectors, and related charging
adapters, which have separate warranties subject to their own terms and conditions;
Exclusions and Limitations
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Windshield or window glass that is broken, chipped, scratched, or cracked, other than as a
result of a defect in material or workmanship of a Tesla manufactured or supplied windshield
or window glass;
General appearance or normal noise and vibration, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration; and
Maintenance services, including, but not limited to, the following:
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Standard 12 month or 20,000 km service and diagnostics checks;
Wheel alignment or balancing;
Appearance care (such as cleaning and polishing); and
Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters,
etc.).
Voided New Vehicle Supplementary Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining
detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing centre name and address, mileage, date of service or
maintenance and description of service or maintenance items, which should be transferred to
each subsequent purchaser. You may void this New Vehicle Supplementary Warranty if you do not
follow the specific instructions and recommendations regarding the use and operation of the
vehicle provided in your Model S owner documentation, including, but not limited to:
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Complying with any recall advisories;
Carrying passengers and cargo within specified load limits; and
Making all repairs.
Although Tesla does not require you to perform all service or repairs at a Tesla Service Centre or
Tesla authorised repair facility, this New Vehicle Supplementary Warranty may be voided or
coverage may be excluded due to improper maintenance, service or repairs. Tesla Service Centres
and Tesla authorised repair facilities have special training, expertise, tools and supplies with
respect to your vehicle and, in certain cases, may employ the only persons or be the only facilities
authorised or certified to work on certain parts of your vehicle. Tesla strongly recommends that
you have all maintenance, service and repairs done at a Tesla Service Centre or Tesla authorised
repair facility in order to avoid voiding, or having coverage excluded under, this New Vehicle
Supplementary Warranty.
The following will also void this New Vehicle Supplementary Warranty:
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Vehicles that have had the VIN defaced or altered or the odometer or other related system
disconnected, altered or rendered inoperative so that it is difficult to determine the VIN
number or actual mileage;
Vehicles that have been labelled or branded as dismantled, fire-damaged, flood-damaged,
junk, rebuilt, salvage, reconstructed, irreparable or a total loss; and
Vehicles that have been determined to be a total loss by an insurance company.
Damages
Under this New Vehicle Supplementary Warranty, Tesla is not responsible for any and all:
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Indirect, incidental, special and consequential damages arising out of or relating to your
vehicle, including, but not limited to, transportation to and from a Tesla Service Centre, loss of
vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial property,
inconvenience or aggravation, emotional distress or harm, commercial loss (including but not
limited to lost profits or earnings), towing charges, bus fares, vehicle rental, service call
charges, gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges
such as telephone calls, facsimile transmissions, and mailing expenses; or
Exclusions and Limitations
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Exclusions and Limitations
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any direct damages in an amount that exceeds the fair market value of the vehicle at the time
of the claim.
The above limitation does not affect any other rights and remedies you may have under any
applicable Federal, State or Territory law in relation to the vehicle.
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Obtaining Warranty Service
To obtain warranty service in relation to your New Vehicle Supplementary Warranty, you must
notify Tesla within the applicable warranty period, and deliver the vehicle, at your expense, during
regular business hours to a Tesla Service Centre, or such other repair facility designated by Tesla in
Australia. The location of the nearest Tesla Service Centre may be obtained by visiting http://
www.teslamotors.com/en_AU/. The location of Tesla Service Centres is subject to change at any
time and without prior notice.
Please be prepared to provide the VIN, which is located on the upper dashboard on the driver’s
side of the vehicle and visible through the windshield and is also available on the vehicle
registration and title documentation, vehicle delivery date, current mileage and a description of
the defect when you contact Tesla.
In the event of a change of your address, please contact Tesla at the address or phone number
specified in the section of this New Vehicle Supplementary Warranty titled General Warranty
Provisions on page 2.
Reasonable Time for Repairs
You must allow Tesla a reasonable time for completion of repairs and/or service. Upon notification
by Tesla of the completion of the vehicle repairs and/or service, you are responsible for
immediately picking up the vehicle, at your own expense.
Roadside Assistance (Australia)
Tesla provides complimentary roadside assistance emergency services, including towing services
to the nearest Tesla Service Centre or your home provided they are within 80 km of your vehicle,
for 4 years or 80,000 km, whichever comes first, for vehicles covered by this New Vehicle
Supplementary Warranty at the time of the occurrence, subject to the exclusions and limitations
described in your Roadside Assistance documentation. You are responsible for any roadside
assistance emergency services for vehicles or repairs not covered by this New Vehicle
Supplementary Warranty, which will have a minimum charge of $500, as applicable depending
upon the location of the vehicle, and for any charges for transportation beyond the first 80 km.
Roadside assistance is not provided under this New Vehicle Supplementary Warranty but is a
service intended to minimise inconvenience when your Tesla vehicle is inoperable. Please refer to
your Roadside Assistance documentation for details.
Modifications and Waivers
No person or entity, including, but not limited to, a Tesla employee or authorised representative,
can modify or waive any part of this New Vehicle Supplementary Warranty, unless as otherwise
permitted by law. Tesla may occasionally offer to pay a portion or all of the cost of certain repairs
that are no longer covered by this New Vehicle Supplementary Warranty or fall within your rights
under the Australian Consumer Law for specific vehicle models. In such circumstances, Tesla will
notify all known registered owners of affected vehicles. You may also inquire to Tesla directly
regarding the applicability of such programs, if any, to your vehicle. Tesla may also occasionally
offer to pay a portion or all of the cost of certain vehicle repairs that are no longer covered by this
New Vehicle Supplementary Warranty on an ad hoc case-by-case basis. Tesla reserves the right to
do the above and to make changes to vehicles manufactured or sold by Tesla and the applicable
warranties, at any time, without incurring any obligation to make the same or similar payment or
changes for vehicles Tesla previously manufactured or sold, or applicable warranties including this
New Vehicle Supplementary Warranty. Nothing herein shall imply that any Tesla vehicle is free of
defects.
Obtaining Warranty Service
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Making a Claim under the New Vehicle
Supplementary Warranty
You should first contact Tesla by written notification to the address below during the applicable
warranty period specified in this New Vehicle Supplementary Warranty regarding any issues that
you have with your Tesla vehicle that are addressed in this New Vehicle Supplementary Warranty.
Tesla Motors Australia, Pty Ltd.
10 Herbert Street
St. Leonards NSW 2065
Australia
Please have the following information available:
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Your name and contact information;
VIN;
Name and location of the Tesla Store and/or Tesla Service Centre nearest you;
Vehicle delivery date;
Current mileage;
Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve
the concern, or of any repairs or services that were not performed by a Tesla Service Centre or
Tesla authorised repair facility.
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