Manual - Matrox

Manual - Matrox
Matrox Graphics Architecture
ENGLISH
Matrox Productiva G100 Multi-Monitor Series
User Guide
10627-301-0130
1999.03.12
Contents
Using this guide
4
Overview
5
Hardware supplied .............................................................................................................. 5
Software supplied ............................................................................................................... 6
Installation overview........................................................................................................... 6
Hardware installation
Connection setup
7
11
Quick connection setup..................................................................................................... 11
SCART information ......................................................................................................... 13
Matrox video input............................................................................................................ 14
Software installation
15
Matrox PowerDesk software
16
Monitor setup.................................................................................................................... 16
Display setup..................................................................................................................... 17
Multi-display setup ........................................................................................................... 17
Software overview ............................................................................................................ 17
Matrox PC-VCR Remote program
19
Input setting ...................................................................................................................... 20
Video file input ................................................................................................................. 20
TV tuner input................................................................................................................... 21
Video line input ................................................................................................................ 22
Mini remote....................................................................................................................... 23
More features .................................................................................................................... 24
Matrox VidCap driver
26
Video source settings ........................................................................................................ 26
Video format settings ........................................................................................................ 27
2
Matrox Productiva G100 Multi-Monitor Series – User Guide
Troubleshooting
28
Graphics............................................................................................................................ 28
Video ................................................................................................................................ 36
Sound................................................................................................................................ 40
Display information
42
Graphics............................................................................................................................ 42
Video (Matrox TV tuner required) .................................................................................. 43
Hardware information
44
Customer support
46
Warranty
49
Index
51
Matrox Productiva G100 Multi-Monitor Series – User Guide
3
Using this guide
This guide assumes you’re familiar with basic functions like click, right-click and double-click,
and that you’re familiar with the basics of the operating system you’re using. Also, we use the
following conventions:
Bold for text that appears on-screen, subheadings and labels.
Italics for file names, paths, publication titles, and new terms.
Bold Italics for emphasis.
Keyboard keys in square brackets, with a plus sign separating keys that you press
simultaneously. For example: press [Ctrl]+[Alt]+[Del] to restart your computer.
Arrows (“”) to separate ordered directions. For example, “click OK Close OK” is the
same as “click OK, then click Close, then click OK”.
When viewing online, green for cross-references and underlined green for links to Web pages.
Click green text to jump to what is being referenced. (To jump to Web pages, your system first
needs to have full Internet access.)
More information
We provide additional documentation in help files, readme files, and Adobe Acrobat PDF
(Portable Document Format) files. To view or print PDF files, use the Acrobat Reader program,
which you can install from the “Matrox Installation” CD-ROM. This guide is available on the
CD-ROM as a PDF file (Doc\Inst\inst_en.pdf). The online version of this guide has additional
information, including the following sections: “Customer support”, “Warranty” and “Software
license agreement”.
For context-sensitive help where available, click the “
” icon in the title bar, then click the
item you want help on. Right-click a help topic for a pop-up menu that lets you print or copy it.
Also, be sure to check for any last-minute release notes at the end of this manual and in the
Matrox CD-ROM readme file.
4
Matrox Productiva G100 Multi-Monitor Series – User Guide
Overview
Thank you for purchasing a Productiva G100 MMS (Multi-Monitor Series) graphics card. Your
Matrox MMS card is a high-performance graphics card that plugs into an expansion slot inside
your personal computer. This card lets you use 2 or 4 monitors at a time with Windows 98, NT 4.0
or NT 3.51.
The Matrox graphics engine gives you superior performance with Windows, digital video and 3D
graphics. To accelerate 3D programs, your Matrox card uses bus mastering and has hardwareaccelerated features, including texture mapping, Gouraud shading and Z-buffering.
Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0
(Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).
Also, you can upgrade your Matrox card with hardware add-ons. For a list of available upgrades,
see “Hardware information”, page 44. For more information on available upgrades, see the Matrox
Web site (www.matrox.com/mga).
Hardware supplied
Productiva G100 MMS card *
Dual-monitor adapter †
Internal audio cable ‡
* Pictured is a G100-Quad card with a TV tuner.
† Two dual-monitor adapters are included with Matrox MMS-Quad products. An adapter with a composite video (RCA)
connector is included only with Matrox MMS products that include a TV tuner.
‡ Matrox TV tuner required. Only certain Matrox MMS products include a TV tuner.
Matrox Productiva G100 Multi-Monitor Series – User Guide
5
Software supplied
Matrox PowerDesk – to use your Matrox graphics hardware
Matrox Video Tools *† – to use your Matrox video capture hardware
Adobe Acrobat Reader for Windows
Online documentation
Installation overview
To install your Matrox product:
1
Install the hardware – see “Hardware installation”, page 7.
2
Connect your video input – see “Connection setup”, page 11.
3
Install the software –
for Windows 98 and Windows NT 4.0, see “Software installation”, page 15.
for Windows NT 3.51, see the readme file in the root folder of the “Matrox Installation”
CD-ROM.
* Matrox TV tuner required. Only certain Matrox MMS products include a TV tuner.
† Matrox Video Tools software isn’t supported for Windows NT 3.51.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Hardware installation
WARNING: Static electricity can severely damage electronic parts. Before touching any
electronic parts, drain the static electricity from your body. You can do this by touching the
metal frame of your computer. When handling a card, hold it by its edges, and avoid touching
its circuitry.
1
Switch to the standard VGA display driver
If you’re running Windows 98 on your computer, this step isn’t necessary. If you’re using
another operating system (for example, Windows NT 4.0), see its documentation for how to
switch to VGA mode.
2
Open your computer and remove
your existing graphics card
a
Turn off your computer and all
peripherals such as your monitor or
printer.
b
Open the computer and remove your
existing graphics card. (If you have a
display adapter built into your computer
motherboard, it should automatically
disable itself after your Matrox card is
installed.)
Matrox Productiva G100 Multi-Monitor Series – User Guide
7
3
Choose an expansion slot
a
b
Most computers have different types of
expansion slots. Choose a PCI slot for
your graphics card. Your system manual
should identify the location of each type
of expansion slot in your computer.
(Back of
computer)
AGP slot
PCI slot
ISA slot
Remove the cover for the slot you intend
to use (if it’s not already removed). Save
the screw for the mounting bracket. (If
another slot is uncovered, you can seal it
with the cover you just removed.)
WARNING: Inserting your Matrox card into
the wrong type of slot could damage your
card, your computer, or both.
Plastic
tab
PCI card
4
8
AGP card
Insert your Matrox card
a
Position your Matrox card over the
expansion slot you’ve chosen, then push
the card in firmly and evenly until it’s fully
seated.
b
Replace the screw to secure the bracket of
your Matrox card to the computer frame.
Bracket screw
Matrox Productiva G100 Multi-Monitor Series – User Guide
Graphics
card
5
If your Matrox product
includes a TV tuner:
CD-ROM or
DVD-ROM
drive
Connect the internal audio cable
To use audio from your Matrox TV tuner,
connect the internal audio cable included
with your Matrox product.
a
Note how your sound card is connected
to your CD-ROM or DVD-ROM drive
and then disconnect it from your drive.
b
Plug the end of the cable from your
sound card into the AUDIO OUT
connector on your Matrox card.
Matrox card
c
Use the audio cable included with your
Matrox product. Plug the end labeled
MATROX BOARD into the AUDIO IN
connector on your Matrox card.
d
Plug the other end of the Matrox audio
cable (labeled DRIVE) into the audio out
connector on your CD-ROM or
DVD-ROM drive.
e
Put your computer cover back on.
Note – If your sound card has a TV tuner
connector or your computer doesn’t have a
CD-ROM or DVD-ROM drive: use the
Matrox audio cable; plug the end labeled
DRIVE into the AUDIO OUT connector on
your Matrox card; plug the other end into
your sound card using its TV tuner
connector (if it exists) or its audio input
connector.
Sound card
CD-ROM or
DVD-ROM
drive
Matrox card
Sound card
Matrox Productiva G100 Multi-Monitor Series – User Guide
9
6
Connect your monitors
a
Attach your Matrox dual-monitor
adapters * to the connectors on the bracket
of your Matrox MMS card. Make sure the
adapters snap into place.
If you have an MMS-Quad card with a
TV tuner, connect the dual-monitor
adapter with the composite video (RCA)
connector to the connector on the upper
part of the bracket (#1/#2).
b
Plug your monitor cables into the dualmonitor adapters. Make sure the
connectors are firmly in place. Monitors
are numbered consecutively based on
which connector each is attached to.
Numbering starts with the primary display
– the one that first displays information
when you restart your computer.
c
Make sure the other end of each monitor
cable is properly connected to its monitor.
See your monitor manuals for more
information.
Dual
monitor
adapter
Matrox card
Monitor cable
Your Matrox card is now installed. If your Matrox product includes a TV tuner, connect your
external devices before restarting your computer (see “Connection setup”, page 11). After
connecting your external devices, restart your computer and install your Matrox software (see
“Software installation”, page 15).
* Only one dual-monitor adapter is included with Matrox MMS-Dual cards.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Connection setup
(Matrox TV tuner required)
This section is only for Matrox
products that include a TV tuner.
TV tuner
Dual-monitor
adapter
Composite video
(RCA) connector
(“VIDEO IN”)
TV antenna or cable TV
connector (“ANT/CABLE”)
(Matrox Productiva G100-Quad card with a TV tuner)
Quick connection setup
1
Connect video input
To use a video camera or video player * as a
video source, you need a composite video
(RCA) cable. This type of cable is available at
most electronics stores.
a
Plug one end of your video cable into the
video connector on your dual-monitor
adapter.
b
Plug the other end into the VIDEO OUT†
connector (usually yellow) on your video
camera or video player.
Video camera or
video player
For more information on video input devices,
see “Matrox video input”, page 14.
* A video player can be any device that generates a video signal. For example, a VCR, videodisc player or DVD
player.
† The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use
different labels for the same type of controls and connectors. For example, the VIDEO IN connector on your TV
may be labeled VIDEO 1 (or VIDEO 2). To match labels, see the documentation for your video devices.
Matrox Productiva G100 Multi-Monitor Series – User Guide
11
SCART connectors: If your video camera or video player only uses a
SCART audio/video connector (see picture), you may need to purchase
a SCART adapter. For more information, see “SCART information”,
page 13.
2
Connect audio input
To connect the audio output of your video
camera or video player, you need an audio
cable with a stereo jack on one end and two
RCA connectors on the other end. This type of
cable is available at most electronics stores.
a
Plug the stereo-jack end of the audio cable
into the LINE IN connector on your sound
card.
b
Plug the other end into left (L) and right
(R) AUDIO OUT on the video device you
connected to in step 1. (On the audio
cable, white is for “left” and red is for
“right”. If your video device has only one
audio connector, use the left audio
connector on the cable.)
Video camera or
video player
For more information on audio input types, see
“Matrox video input”, page 14.
3
Connect TV antenna or cable TV
Connect a TV antenna or cable TV to
ANT/CABLE on your Matrox product.
If the cable from your antenna is flat and ends
with twin leads, you need a 300-to-75-ohm
adapter to connect to the ANT/CABLE
connector (see below). You can find this type
of adapter at most electronics stores.
300-to-75-ohm
adapter
12
Matrox Productiva G100 Multi-Monitor Series – User Guide
SCART information
Some video devices in Europe only have SCART
connectors. This type of connector includes video
and audio, whereas composite connectors include
only video.
If your video camera or video player only has a
SCART connector, you need a SCART cable
adapter to connect to your graphics card. If you
don’t already have a SCART adapter, you should
be able to purchase one from your local
electronics store.
To connect your video camera or video player to
Matrox input, you need a SCART adapter with 3
connectors – 2 audio and 1 video.
To use a SCART adapter, connect your
audio/video cables to the SCART adapter, then
connect the adapter to your video camera or video
player. Depending on the type of SCART adapter
you’re using, you may need male-to-male
adapters to attach your audio/video cables to it.
For more information on connecting to a video
camera or video player, see steps 1 and 2 starting
on page 11.
Composite SCART adapter
with 3 connectors
Male-to-male adapter (RCA)
Matrox Productiva G100 Multi-Monitor Series – User Guide
13
Matrox video input
Copyright information: Unauthorized recording or use of broadcast television programming,
video tape or other copyrighted material may violate copyright laws. Matrox assumes no
responsibility for the illegal duplication, use or other acts which infringe on the rights of
copyright owners. Your Matrox product may not let you record from a copy-protected video
source.
Video player as input
If you connect the output of your video player to
your computer, you can view, record and edit the
video from your video player on your computer.
To connect, see steps 1 and 2 starting on page 11.
For more information, see your video player
manual.
Video player
Video camera as input
If you connect a video camera to your computer,
you can view, record and edit live video on your
computer. You can also video conference. To
connect, see steps 1 and 2 starting on page 11. For
more information, see your video camera manual.
Video camera
TV antenna or cable TV as input
You can connect a TV antenna or cable TV
directly to your Matrox product. With this setup,
you can use software to watch TV, change
channels and record TV programs like a VCR*. To
connect, see step 5, page 9, and step 3, page 12.
TV antenna
or cable TV
* You can also use a VCR as a TV tuner for your computer by connecting your TV antenna or cable TV to your VCR
(see your VCR manual), and connecting your VCR to your computer.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Software installation
This section describes how to install Matrox software for Windows 98 or Windows NT 4.0.
1
Restart your computer.
If you’re using Windows 98, it detects new hardware when you restart. If Matrox display
drivers haven’t been previously installed, Windows reports finding a PCI adapter.
If you see the Add New Hardware Wizard dialog box, click Next Next Next Next Finish,
then Yes to restart your computer.
At this point, Windows is using a display driver that doesn’t fully support your Matrox graphics
card.
2
After your computer has restarted, insert the “Matrox
Installation” CD-ROM in your CD-ROM drive – the setup
program automatically starts.* This setup program works
with Windows 98 and Windows NT 4.0, and detects which
operating system you’re using. Follow the on-screen
instructions.
3
The setup program prompts you to restart your computer. Leave the CD-ROM in your
CD-ROM drive and click Restart Computer to continue. After you restart your computer, the
CD-ROM setup program starts again. The main menu lists other software you can install from
the CD-ROM. To install, select an item, click Install, then follow the on-screen instructions.
After the installation of an item is finished, you can return to the main menu to install another.
Click Exit when you’re done.
If this is a first-time installation, your display is using a 640 × 480 resolution with 256 colors –
supported by most monitors. To adjust software monitor settings:
for Windows NT 4.0, see “Matrox PowerDesk software”, page 16.
for Windows 98, see Windows 98 online help under “Multiple Display support”.
Note: For more information on software included with your Matrox product, see the CD-ROM
readme file.
* If Windows doesn’t automatically start the setup program, you can start it manually from the root folder of the
CD-ROM.
Matrox Productiva G100 Multi-Monitor Series – User Guide
15
Matrox PowerDesk software
(for Windows NT 4.0)
Note: The Matrox display driver for Windows 98 supports multiple displays. However,
Matrox PowerDesk features are disabled in multi-display mode. To change your display
settings while in multi-display mode, use Windows controls. For more information on multidisplay mode, see Windows 98 online help under “Multiple Display support”. Windows 95
doesn’t support multiple displays.
To access PowerDesk programs and online documentation, click
Programs Matrox
PowerDesk NT. You can also access PowerDesk features by clicking the Matrox QuickDesk icon
(
) on the Windows taskbar.
Monitor setup
To check your monitor settings
Programs Matrox PowerDesk NT Matrox Display Properties Monitor.
1
Click
2
In the Current display box, select the display you want to change monitor settings for. When
you select a number, it appears briefly on the corresponding display.
3
If you have a Plug-and-Play monitor:
Make sure the Plug-and-Play (DDC) monitor button is selected. If
so, the Matrox display driver automatically uses the correct settings for your monitor. If not,
click this button, then click Apply.
If you don’t have a Plug-and-Play monitor:
See if the Default monitor (60 Hz) button is selected. If so, use the
Matrox monitor selection method. For more information on Matrox monitor selection, see the
online Matrox PowerDesk guide.
Repeat steps 2 and 3 for each number in the Current display box.
4
Note: In multi-display mode, each monitor has its own monitor settings.
Note: Many Plug-and-Play monitors don’t automatically report if they’re capable of
1152 × 864 or 1600 × 1200 and higher display resolutions. To use these resolutions, or higher
refresh rates than those reported by the monitor, you can use the Matrox monitor selection
method.
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Display setup
After checking your monitor software settings, you can change your display resolution, color
palette and other Matrox PowerDesk settings. To access Matrox display property sheets, click
Programs Matrox PowerDesk NT Matrox Display Properties. To change your display
resolution or color palette, click the Settings tab. For more information on changing your display
settings, see the Matrox PowerDesk online guide.
Multi-display setup
To set up a multi-display resolution, click
Programs Matrox PowerDesk NT Matrox
Display Properties Settings Multi-Display Desktop (
). Change the setup of your multi-
display desktop by moving the Desktop area slider.
Note: In multi-display mode under Windows NT 4.0, the same display settings are used for
each display.
Software overview
Matrox PowerDesk for Windows NT 4.0 includes
Matrox display driver with:
Multi-display support to use up to 4 monitors at a time.
Plug-and-Play (DDC-2B) monitor support.
Settings property sheet to change your display settings. This sheet provides access to Matrox
PowerDesk features such as:
Desktop mode buttons to set up a proportional, horizontal or vertical virtual desktop.
Desktop mode button to set up a multi-display desktop.
Display schemes to easily switch to a pre-defined display setting.
Monitor property sheet to inform the Matrox display driver of your monitor’s capabilities.
Information property sheet for information on your display hardware and software.
Performance property sheet to configure advanced driver settings.
PowerDesk property sheet with settings for:
PixelTOUCH
to zoom in and pan on your view area.
CenterWINDOW
MaxVIEW
to center opened windows in your view area.
to maximize windows over the entire desktop or in a single display.
Matrox Productiva G100 Multi-Monitor Series – User Guide
17
Center dialogs boxes
– to force dialog or message boxes to open in the center of program
windows or in the center of a certain display.
Open program windows in display
– to force program windows to open in a designated
display.
Use single display before logon
– to force single-display mode before you log on to
Windows.
Prevent display spanning – to prevent dialog boxes, message boxes and program windows
from spanning more than one display.
Save/restore window positions
– to save and restore the size and position of program
windows.
Matrox Desktop Navigator (DeskNav) program to quickly change the view area of your desktop
and give you quick access to the PixelTOUCH zoom and CenterWINDOW features.
Matrox QuickDesk menu to quickly switch to a saved display scheme, and to access other
Matrox PowerDesk features.
18
Matrox Productiva G100 Multi-Monitor Series – User Guide
Matrox PC-VCR Remote program
If your Matrox product includes a TV tuner, the Matrox PC-VCR Remote program lets you use
your computer like you would a TV or VCR. To start, double-click the PC-VCR Remote icon ( )
on the Windows desktop background. The first time you start PC-VCR Remote, you see the
PC-VCR Remote and its video window. Use the PC-VCR Remote to control what you see in the
video window and what you record to file.
PC-VCR Remote interface
Exit PC-VCR Remote
Turn sound on or off
Matrox TV tuner input
Raise volume
Video file input
Matrox video line input
Lower volume
TV channel up
TV channel
selection buttons
TV channel down
Closed Captioning
Jump to previous channel
Turn “favorite” channel
selection on or off
Menu window
Skip to previous
video file in playlist
Skip to next
video file in playlist
Pause video file or
freeze live video image
Record to video file
Open video files
Play video file
Take video snapshot
Stop and rewind
video file
Matrox Productiva G100 Multi-Monitor Series – User Guide
19
PC-VCR Remote menu window
(with video file playback)
Shuffle playlist
Video file loop
Mode
indicators
(click to
toggle)
Timer event
Sleep mode
Volume gauge
Elapsed time
Name of current video file
Playback status bar
(click to ‘seek’)
Open PC-VCR Remote
Properties dialog box
Change menu window
Increase setting value
Decrease setting value
Input setting
After you’ve made sure your external video devices are properly connected, click
an INPUT button on the PC-VCR Remote to select a video source for the video
window.* This input setting affects many PC-VCR Remote controls. Select a
button based on what kind of input you want to use:
FILE – for video file playback.
TV – to use your Matrox TV tuner.
LINE – to use a device connected to your Matrox VIDEO IN connector. This can be a video
camera or video player.
Video file input
With PC-VCR Remote, you can play AVI, MOV, MPG, MPS and DAT video files, including the
video files you record with PC-VCR Remote (AVI files).
To view a video file
1
On the PC-VCR Remote, click the FILE button.
2
Click Open Video Files (
3
Click Play (
), then select a video file in the resulting dialog box.
).
* Depending on your graphics card and display settings, there are maximum video window resolutions (sizes). We
recommend you use a 16-bit color palette setting for your display. For more information, see page 43.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
TV tuner input
You can view, record and edit TV programs on your computer, like you would with a VCR.
However, instead of using the controls on your VCR, you can use the PC-VCR Remote software
controls.
TV tuner software setup
To make sure PC-VCR Remote is set up to use your Matrox TV tuner:
1
Click the TV input button on the PC-VCR Remote.
2
Click the Properties (
3
Click a TV input button to indicate what your Matrox TV tuner is connected to:
Air
– for an antenna.
Cable
4
5
) TV Setup.
– for cable TV.
Click Advanced, select the country you’re in, then click OK.
Click the Video tab, then make sure the Automatic check box (in the Input
standard group box) is enabled.
6
Click TV Setup tab Auto Scan for PC-VCR Remote to automatically search
all channels and keep in memory only the ones that can be tuned.
7
Adjust any other settings you want, then click OK to save settings and close the dialog box.
TV channel preview
To see the TV channel preview window, right-click the PC-VCR Remote, then click the TV Preview
menu item. By resizing this window, you can preview up to 30 channels at a time. Use the scroll
bar to preview different channels. If PC-VCR Remote FAVORITES feature is enabled, only the
channels defined as your “favorites” are visible in the preview window.
The video window and the TV channel preview window can’t be viewed at the same time. To view
a particular channel in the video window and close the preview window, double-click a channel in
the preview window.
Matrox Productiva G100 Multi-Monitor Series – User Guide
21
Video line input
Note: Your Matrox product doesn’t support S-video line input. Because of this, certain Matrox
software controls are unavailable.
When the PC-VCR Remote LINE button is selected, the video window displays the signals coming
from a device connected to your Matrox VIDEO IN connector. This can be a video camera or video
player (see “Matrox video input”, page 14).
You can record from your video camera or video player to a digital video file. You can then play
back this video file with PC-VCR Remote, or edit it with another program.
Before you record to a video file
Make sure the video camera or video player is properly connected to your Matrox VIDEO IN
connector. For more information on how to connect video devices, see steps 1–3, starting on
page 11.
Make sure your Windows sound card settings are correct. For more information, see “Sound”,
page 40.
Make sure your PC-VCR Remote property settings are correct. Click the
Properties button (
) on the PC-VCR Remote to access its setting controls:
On the Video property sheet, select the TV standard your video camera or
video player uses (NTSC in North America; PAL in most of Europe; or
SECAM in France). For PC-VCR Remote to automatically detect the TV
standard, enable the Automatic check box. If this check box is enabled,
there may be a delay of a few seconds when you change the INPUT setting.
On the Recording property sheet, select the path where you want to save your video file
and select your video capture options for PC-VCR Remote. Move the Recording settings
slider to increase or decrease the frame size and rate of recordings. The higher the frame
size, the higher the video quality, but also the more disk space you’ll need.
Look at the Max recording time box to see the maximum amount of time you can record to
a video file. This time is based on the currently selected capture settings and the amount of
free space on the disk where your video file will be recorded.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Recording settings
The maximum frame size and rates you can select with the
Recording settings slider are based on the currently
selected capture settings and the disk where the video file
will be created. Higher-quality capture settings generally require a disk that can store
information faster. PC-VCR Remote determines how fast your disk can store information
by checking the results saved by the Matrox HD Benchmark program.
Note: Your Matrox product doesn’t support hardware-accelerated MJPEG encoding and
decoding. Because of this, certain Matrox software controls are unavailable.
For more information on PC-VCR Remote property settings, click “
dialog box, then click a dialog box item.
” on the title bar of the
Recording to a video file
1
Click the LINE button on the PC-VCR Remote. You should see video in the PC-VCR Remote
video window; if not, see “Before you record to a video file”, page 22.
2
Click Record (
).
If you click Record once, PC-VCR Remote will record to video file until you click Stop
(
) or run out of disk space. If you click Record again, PC-VCR Remote will record for
2 minutes; click again and PC-VCR Remote will record for 4 minutes; and so on.
Mini remote
If you don’t want to use the full-sized PC-VCR Remote, you
can use the “mini remote”. The mini remote is a toolbar
Mini remote toolbar (FILE input)
added to the PC-VCR Remote video window. The mini
remote replaces the “full remote”. To use the mini remote, right-click the PC-VCR Remote, then
click Use Mini Remote on the resulting pop-up menu.
Pause your mouse pointer over each mini remote button to see a pop-up tooltip identifying it. There
are different buttons on the mini remote depending on the type of input selected.
To return to using the full remote again, right-click the PC-VCR Remote video window, then click
Use Full Remote on the resulting pop-up menu.
Matrox Productiva G100 Multi-Monitor Series – User Guide
23
More features
To access more features, click the Properties button (
) on the PC-VCR Remote. You can also
right-click PC-VCR Remote or its video window to quickly access some features. Here’s a partial
list of what else you can do with PC-VCR Remote:
Full-screen video window Double-click the PC-VCR Remote video window to make
its video image fill your entire computer display.* Double-click again to restore the video
window to its original size.
TV program timer ( ) You can program the PC-VCR Remote like you would a VCR.
You can schedule weekly, daily or one-time-only TV program events which do one of three
things:
Make the PC-VCR Remote video window appear.
Save Closed Captioning text to a file (North America only).
Record video and audio input to a file.
Closed Captioning (
) Save Closed Captioning text to a file. If the current
PC-VCR Remote video input signal supports the Closed Captioning service used in
North America, click the Closed Captioning button to show or hide text information
encoded in the video signal. (This feature doesn’t work with the Teletext service used in
Europe.)
Keyword detection Create lists of words that PC-VCR Remote automatically searches
for in the Closed Captioning information of a video signal. Depending on how you set it up,
PC-VCR Remote will make the video window appear, save Closed Captioning text to a file, or
record the video and audio input to a file when it finds a keyword. (This feature doesn’t work
with the Teletext service used in Europe.)
Sleep mode (
) Have PC-VCR Remote close automatically after a certain amount of
time.
Shuffle playlist (
) Shuffle the video files in the current playlist into random order. (To
use this feature, enable Use Playlist first.)
Loop video files (
) Play video files continuously.
Video snapshots Click the Video Snapshot button (
) on the PC-VCR Remote to
save a digital still image (“frame capture”) of the current PC-VCR Remote video window.
Video snapshots can be saved as bitmap (*.bmp) or JPEG (*.jpg) files. You can adjust the
quality, and as a result the file size of JPEG video snapshots.
* If your display area setting is too large, TV and LINE input and playback from AVI files may appear blocky when
viewed full-screen because of the way the video is encoded.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Video window cropping If the PC-VCR Remote LINE or TV button is selected, hold
down the [Shift] key, then click the video window display area. This opens a dialog box that
lets you trim the edges of the video window display. This is useful for hiding information along
the edges of a video image or if you just want to see part of your video window display. You
can also hold down the [Ctrl] key, then drag in the video window to crop. To restore cropping
settings, right-click the video window, then click the Reset Cropping menu item.
Note: In a video window with no cropping, the edges of video images may appear
distorted. You normally don’t see this distortion on a TV because most TVs crop the edges
of video images. Professional video equipment doesn’t produce this distortion but
consumer-quality video equipment may. You can use the cropping feature of PC-VCR
Remote to hide this distortion.
Hot keys
Assign keyboard shortcuts to many PC-VCR Remote controls.
Audio
With a sound card installed in your computer, you can adjust your computer sound
output with the PC-VCR Remote.
TV tuner
With the TV tuner built into your graphics card, you can:
Simultaneously preview up to 30 channels in a single window.
Change channels with PC-VCR Remote controls.
Schedule TV program timer events for different channels.
Password-protect certain TV channels (“parental lock”).
Auto Scan for tunable TV channels.
Define certain channels as your favorites and quickly skip to those channels with the
PC-VCR Remote channel up and down buttons.
To turn some features on or off, click the PC-VCR Remote mode indicators ( ,
,
,
,
). For more information on PC-VCR Remote features and controls, see its context-sensitive
help. Click “
” on the title bar of a dialog box, then click a dialog box item.
Matrox Productiva G100 Multi-Monitor Series – User Guide
25
Matrox VidCap driver
If your Matrox product includes a TV tuner, video capture programs (other than Matrox
PC-VCR Remote) use the Matrox VidCap driver interface. For example, you use the Matrox
VidCap driver to adjust settings in a video conferencing program. This section describes VidCap
source and format setting controls.
Video source settings
Video channel – Click a button in this group box to select a
source:
Note: Your Matrox product doesn’t support S-video
line input. Because of this, certain Matrox software
controls are unavailable.
Composite video – to capture video from a video camera
or video player connected to your Matrox VIDEO IN
connector.
TV tuner – to capture video from your Matrox TV tuner.
Depending on what’s connected to your Matrox ANT/CABLE connector, click one of these
buttons:
Air band
– for a TV antenna.
Cable band
– for cable TV.
With the Channel box, select the channel you want to use. Click Set to apply your selection.
For more information, see “Hardware installation”, page 7.
Standard – Click a button in this group box to identify the TV standard used by your video source:
NTSC – for most North American video devices.
PAL – for most European video devices.
SECAM – for video devices using the TV video standard from France.
The VidCap driver automatically assigns the correct standard used by your current video source.
VidCap won’t let you select a TV standard it doesn’t detect.
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Video format settings
RGB – Select a video file format. The bit values represent how many
bits of information are used for color palette information; the larger the
bit value, the more colors can be used, but the larger the file size.
8-bit – 256 shades of gray
16-bit – 65,536 colors
24-bit – 16,777,216 colors
Note: Your Matrox product doesn’t support hardware-accelerated MJPEG encoding and
decoding. Because of this, certain Matrox software controls are unavailable.
Set Video Size – Click this button to adjust the
video image size (resolution) settings for the
currently selected format. The data rate estimate
doesn’t take audio into account.
Overlay and preview modes
The video capture program you’re using may give you a choice of overlay or preview modes.
Overlay and preview settings affect how video is viewed or captured:
With overlay mode, everything on the video window is captured. For example, any part of
a dialog box overlapping the video window appears in the captured video.
With preview mode, you will get a lower frame rate (resulting in jerky video) and you may
not be able to view or capture video if there isn’t enough graphics memory available. The
amount of graphics memory available depends on how much memory is on your graphics
card, the size of the video window, and the resolution and color palette settings of your
display.
Matrox Productiva G100 Multi-Monitor Series – User Guide
27
Troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
For a list of notes, problems and limitations, click
Programs Matrox PowerDesk Readme. Also, be sure to check for any last-minute release notes at the end of this manual and
in the Matrox CD-ROM readme file.
Problem
Cause
Solution
Cause
Computer doesn’t boot or display information
after Matrox card is installed
Your Matrox card may not be properly installed.
Make sure your Matrox card is properly installed. Specifically, make sure the card
is firmly inserted in its expansion slot and that all connections to it are firmly in
place. For more information, see “Hardware installation”, page 7.
There may be an unsupported graphics adapter in your computer.
Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
Solution
If a graphics adapter is built-in to your computer motherboard, your system may
not have automatically disabled it when you inserted your Matrox card. Check your
system manual for instructions on how to disable your computer built-in graphics
adapter.
Cause
Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS.
This can usually be done with software from the manufacturer of your computer.
Contact your system vendor or manufacturer to get a BIOS update for your
computer.
To get the correct BIOS update, you may need to know the serial number your
computer displays when it restarts. (This number is usually in the lower-left corner
of the display.)
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Matrox Productiva G100 Multi-Monitor Series – User Guide
Cause
Solution
The BIOS of your Matrox graphics card may need to be updated or restored.
For advanced users: If you have another VGA-compatible graphics card (ISA or
PCI), you can try resetting the BIOS of your Matrox graphics card:
1
Turn off your computer and insert the other graphics card into an expansion
slot. For more information on expansion slots, see “Choose an expansion slot”,
page 8.
2
Plug your monitor into the other graphics card and restart your computer.
Note: If you’re using more than one PCI graphics card, make sure the other
graphics card is used for your primary display – the one that first displays
information when you restart your computer. If not, turn off your computer,
move the other card to another PCI slot, then try restarting your computer
again.
3
Make sure Matrox DOS utilities are installed on your computer. (These can be
installed from your Matrox CD-ROM.)
4
Restart your computer in DOS mode, then type:
cd c:\mga\setup [Enter]
updbios [Enter]
Problem
Cause
Solution
Cause
5
Turn off your computer, remove the other graphics card, then plug your monitor
into your Matrox graphics card.
6
Restart your computer.
Wrong color balance, screen image off-center, or no picture at all
Your monitor video controls may be improperly set.
Adjust your monitor controls (brightness, contrast and so on). For more
information, see your monitor manual.
Your monitor may not be properly connected.
Solution
Make sure the monitor power cable is firmly in place.
Solution
Make sure the 15-pin connector to the dual-monitor adapter is
firmly in place.
Solution
If your monitor uses a 15-pin connector, make sure the
connection to the monitor is firmly in place.
15-pin connector
Matrox Productiva G100 Multi-Monitor Series – User Guide
29
Solution
Make sure your Matrox dual-monitor adapter is properly connected. For more
information, see “Connect your monitors”, page 10.
Solution
If your monitor uses BNC input, make
sure the Red, Green, Blue, Horizontal
Sync (HSYNC – white or gray wire),
and Vertical Sync (VSYNC – black
wire) connections are firmly in place
and plugged into the correct input.
Bayonet Nut Connect (BNC)
Cause
If your monitor uses BNC input, one or more connection settings may be incorrect.
Solution
Set each of your monitor RGB input and sync switches (if available) to 75 ohms,
with the sync set to “external”. These controls are usually switches on the back of
your monitor.
Problem
After the startup screen, or after display settings are changed,
the screen image is garbled or unusable
(rolling or overlapping screen images or a blank screen)
Cause
The Matrox display driver may be trying to use settings your monitor doesn’t
support. This can happen if a monitor was never selected in the software and the
display resolution was changed to one your monitor doesn’t support, or if the
monitor connected to your computer was changed without it being changed in the
software.
WARNING: If incorrect software monitor settings are applied, some monitors
can be permanently damaged. For more information, see your monitor manual.
Solution
Windows NT 4.0 (if your primary display is usable):
1
Click
Programs Matrox PowerDesk NT Matrox Display
Properties Settings.
Solution
30
2
Move the Display area slider down to its lowest setting, then click OK.
3
With the Matrox Monitor property sheet, select monitor settings for each
display, then adjust your display settings. For more information, see the online
Matrox PowerDesk guide.
Windows NT 4.0 (if your primary display is unusable):
1
Press [Ctrl]+[Alt]+[Del] [Tab] [Tab] [Enter] [] (down arrow) [Enter] to restart your computer.
2
From the startup menu, choose Windows NT 4.0 “VGA mode”.
Matrox Productiva G100 Multi-Monitor Series – User Guide
3
Right-click the Windows desktop background, then click Properties Settings.
Windows may prompt you that the display settings are incorrect for the current
mode; click OK to continue.
Solution
Solution
Problem
Cause
Solution
4
Move the Desktop area slider down to its lowest setting, then click OK.
5
Restart your computer normally.
6
With the Matrox Monitor property sheet, select monitor settings for each
display, then adjust your display settings. For more information, see the online
Matrox PowerDesk guide.
Windows 98 (if your primary display is usable):
1
Right-click the Windows desktop background, then click Properties Settings.
2
In the desktop preview area, right-click the display you want to configure, then
click Properties Monitor Change.
3
From the monitor list, select the monitor model for the display you selected.
(For more information on monitor selection, see Windows online help.)
4
Click OK OK OK.
5
Repeat steps 1–4 for each monitor connected to your computer.
Windows 98 (if your primary display is unusable):
1
Press [Ctrl]+[Alt]+[Del] twice to restart your computer.
2
Before Windows starts, press [F5] to enter “safe mode”.
3
Right-click the Windows desktop background, then click Properties Settings.
4
Move the Desktop area slider down to its lowest setting, then click OK.
5
Restart your computer normally.
6
With the Microsoft Monitor property sheet, select monitor settings for each
display, then adjust your display settings. For more information on monitor
selection, see Windows online help.
Built-in network card doesn’t work after multi-monitor graphics
card is installed
The installation of a multi-monitor graphics card may have caused your computer
to reallocate system resources.
Try reinstalling your network drivers.
Matrox Productiva G100 Multi-Monitor Series – User Guide
31
Solution
Problem
Try moving your Matrox multi-monitor graphics card to another PCI slot in your
computer.
Matrox Diagnostic or setup program reports an IRQ problem
(3D and video programs don’t work)
Cause
Solution
Your computer or program may not work well with bus mastering.
Disable bus mastering.
(If you want to continue using bus mastering, see the other solutions.)
Windows NT 4.0:
1
Click
Programs Matrox PowerDesk NT Matrox Display
Properties Performance.
2
Clear the Use Bus Mastering check box.
3
Click OK Yes to accept the changes and restart your computer.
Windows 98:
1
Disable Windows 98 multi-display mode (see page 35).
2
Click
Programs Matrox PowerDesk Matrox Display Properties Settings Advanced Performance.
32
3
Clear the Use Bus Mastering check box.
4
Click OK OK Yes to accept the changes.
5
Re-enable Windows 98 multi-display mode (see page 35), then restart your
computer.
Cause
Your Matrox card may be in a “slave” expansion slot on a computer that makes a
distinction between bus mastering and slave slots.
Solution
Change slots: Shut down your computer, disconnect it from the power supply,
remove your Matrox card and then insert it into a different PCI expansion slot. For
instructions on how to safely install your Matrox card, see “Hardware installation”,
page 7.
Matrox Productiva G100 Multi-Monitor Series – User Guide
Cause
Your computer may not have given an IRQ (interrupt request) to your Matrox
graphics card or may have given one used by another device in your computer. This
may be because your computer’s “Plug-and-Play” feature is turned off.
Windows 98 – To check the display adapter’s IRQ:
Solution
1
Right-click the My Computer icon on the Windows desktop background, then
click Properties Device Manager.
2
Click the plus sign to the left of the Display adapters. An “X” through an icon
means the hardware has been disabled. A circled exclamation point through the
icon means the hardware has a problem.
3
Double-click the name of your Matrox
display adapter to open a properties dialog
box. The type of problem is displayed in
the General tab Device status area.
Check also the Resources tab Resource
settings list for an Interrupt Request.
Change settings in your computer CMOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning
an IRQ to a VGA adapter, make sure they’re enabled. If your computer doesn’t
have these options, you may be able to manually assign an IRQ to your graphics
card using the CMOS setup utility.
For more information on your computer CMOS setup utility, see your system
manual or contact your system manufacturer.
Solution
Cause
Solution
Windows 98: You may have to manually assign an IRQ to your Matrox card with
the irqset program in the C:\Program Files\Matrox MGA PowerDesk folder. For
instructions on how to use irqset, click
Programs Matrox PowerDesk Readme.
Your computer’s other BIOS settings may be incorrect.
Reset your computer BIOS settings to the factory defaults using your computer
built-in CMOS setup utility. The factory defaults are usually the “safest” settings.
Check your system manual for more information.
Matrox Productiva G100 Multi-Monitor Series – User Guide
33
Problem
Screen image defects appear in Windows 98 or Windows NT 4.0, or
program doesn’t run properly
(example: mouse pointer not drawn properly)
Cause
Solution
Some programs may not work properly with some Matrox acceleration.
Try disabling specific types of acceleration.
Windows NT 4.0:
1
Click
Programs Matrox PowerDesk NT Matrox Display
Properties Performance.
2
Clear one or more check boxes.
For more information, see context-sensitive help.
3
Click OK Yes to accept the changes. (Depending on the feature you disabled,
you may have to restart your computer for the changes to take effect.)
Windows 98:
1
Disable Windows 98 multi-display mode (see page 35).
2
Click
Programs Matrox PowerDesk Matrox Display Properties Settings Advanced Performance.
Clear one or more check boxes, starting with Use Device Bitmaps Caching.
For more information, see context-sensitive help.
4
Click OK Close to accept the changes. (Depending on the feature you
disabled, you may have to restart your computer for the changes to take effect.)
5
Re-enable Windows 98 multi-display mode (see page 35), then restart your
computer.
Solution
If possible, update your Matrox display driver. Matrox makes new display drivers
available on the Matrox Web site (www.matrox.com/mga) and BBS (see page 46).
Solution
Windows 98: Disable Matrox hardware acceleration.
Cause
Solution
34
3
1
Right-click the My Computer icon on the Windows desktop background.
2
Click Properties Performance Graphics.
3
Move the Hardware acceleration slider to None.
4
Click OK Close Yes to accept the changes and restart your computer.
Windows 98: There may be a conflict between resources in your system.
1
Right-click the My Computer icon on the Windows desktop background, then
click Properties Device Manager.
2
Click the plus sign next to Other devices (if it appears) and Display adapters.
Matrox Productiva G100 Multi-Monitor Series – User Guide
3
Delete any display adapter other than the one for your Matrox graphics card.
4
Restart your computer.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 46) and describe the problem. This information may
help us come up with a fix or work-around in a future driver release.
Problem
Cause
Solution
PowerDesk controls can’t be accessed in Windows 98
Matrox PowerDesk is disabled in multi-display mode in Windows 98.
To access PowerDesk controls, you can disable multi-display mode:
1
Right-click the My Computer icon on the Windows desktop background, then
click Properties Device Manager.
2
Click the plus sign to the left of the Display adapters.
3
Double-click the name of a Matrox display
adapter to open a properties dialog box.
Enable the Disable in this hardware profile
check box, then click OK.
Note: Your primary display can’t be disabled.
4
Repeat step 3 until all display adapters are disabled, except the one for your
primary display.
5
Click Close Yes.
6
Restart your computer for changes to take effect.
Note: To restore multi-display mode, repeat steps 1–6, but clear the Disable in
this hardware profile check box in step 3.
Matrox Productiva G100 Multi-Monitor Series – User Guide
35
Video
The following troubleshooting items address problems related to the TV tuner and to video input.
For a list of notes, problems and limitations, click
Read Me.
Problem
Programs Matrox Video Tools Can’t use a video program
(video capture, playback, editing or conferencing programs)
Cause
Solution
Windows 98 or NT 4.0: Uninstall then reinstall Matrox video software. To
uninstall, click
Settings Control Panel Add/Remove Programs
(double-click) Matrox Video Tools Add/Remove Yes. To reinstall, insert the
“Matrox Installation” CD-ROM in your CD-ROM drive – the setup program
automatically starts. (If Windows doesn’t automatically start the setup program,
you can start it manually from the root folder of the CD-ROM.)
Solution
Uninstall then reinstall the program you’re having problems with. For more
information, see its documentation.
Problem
Cause
Solution
Problem
Cause
36
Files may be missing or corrupted.
Can’t record video from a video player
The video source may be copy protected. Your Matrox product doesn’t let you
make copies of copy-protected video. (Some video sources let you make a copy of
a video, but you may not be able to make a copy of that copy.)
To get copies of a copy-protected video, contact the vendor of the video.
No picture in PC-VCR Remote video window
One or more of your cable connections may be loose or incorrect.
Solution
Make sure all your computer connections are firmly plugged in.
Solution
Make sure connections are correct (see “Connection setup”, page 11).
Solution
Make sure the PC-VCR Remote input settings are correct (see “Matrox PC-VCR
Remote program”, page 19).
Matrox Productiva G100 Multi-Monitor Series – User Guide
Cause
Solution
Problem
Cause
Solution
PC-VCR Remote video tuning settings may be set too low.
Reset the video tuning settings to default values: On the PC-VCR Remote, click
Properties (
) Video Default Tuning OK.
Video file playback is jerky (skipping frames)
Your hard disk may be too slow.
Windows 98: Try recapturing and playing back video files after defragmenting
your hard disk. Click
Programs Accessories System Tools Disk
Defragmenter.
If Disk Defragmenter isn’t installed:
Solution
Settings Control Panel.
1
Click
2
Double-click the Add/Remove Programs icon.
3
Click the Windows Setup tab.
4
Double-click the Disk Tools list item.
5
Enable the Disk Defragmenter check box.
6
Click OK OK. (You may be prompted to insert the Windows CD-ROM in your
CD-ROM drive.)
Windows 98: If your hard disk supports DMA transfers, enable this feature, then
try recapturing and playing back video files. To enable DMA for a hard disk:
1
Right-click the My Computer icon on your Windows desktop background, then
click Properties Device Manager.
2
Double-click the Disk drives list item to expand it, then double-click the name
of the hard disk you’re using.
3
Click Settings, then enable the DMA check box.
4
Click OK OK Yes to restart your computer and for changes to take effect.
Note: Not all hard disks support DMA well. For more information, see the
documentation that came with your hard disk.
Matrox Productiva G100 Multi-Monitor Series – User Guide
37
Solution
If possible, try recapturing and playing back video files with a faster disk. To test
and compare disk speeds, click
Programs Matrox Video Tools Matrox
HD Benchmark.
Tip: If your computer has more than one hard disk, you may get better results
if you play back or capture video files with a disk other than the one where the
Windows swap file is stored. (The Windows swap file is usually stored on drive
“C:”.)
Solution
Cause
Solution
Solution
Cause
Solution
Cause
If possible, recapture the video file using settings that require less disk use. For
more information, see “Before you record to a video file”, page 22.
If you’re using the PC-VCR program for video file playback, tooltips may be
interfering with its video window display.
For PC-VCR Remote, disable tooltips:
) General.
1
On the PC-VCR Remote, click Properties (
2
Clear the Use tooltips check box.
3
Click OK to apply changes and close the dialog box.
For other programs, avoid pausing your mouse pointer over controls.
Too many programs may be running (using up computer resources).
Close other programs, including memory resident programs like System Agent.
Your Matrox graphics card may be sharing an IRQ (interrupt
request) with another PCI card in your computer (for
example, a network card).
Windows 98 – To see if your graphics card is sharing an
IRQ:
38
1
Right-click the My Computer icon on your Windows
desktop background, then click Properties Device
Manager Properties.
2
Look in the list box to see if your Matrox graphics card
is assigned the same IRQ number as another PCI card in
your computer.
Solution
Try moving the other PCI card to another PCI slot in your computer. For more
information, see the documentation for this card or see your system manual.
Solution
Try moving your Matrox graphics card to another PCI slot in your computer.
Matrox Productiva G100 Multi-Monitor Series – User Guide
Solution
Problem
Cause
Solution
Cause
Windows 98: Use the irqset program to manually assign a different IRQ number
to your Matrox graphics card. For instructions on how to use irqset, click
Programs Matrox PowerDesk Readme.
Poor video capture quality
The settings a video file was created with may not be optimal.
If possible, recreate the video file with more optimal settings. If you’re using
PC-VCR Remote, see “Before you record to a video file”, page 22.
There may be too many video devices between your video source and destination,
or one or more of the video devices may be degrading the quality of the video
signal. Demodulators, long cables, cable extensions and improper connections can
all affect video signal quality.
Solution
Try changing one or more video devices.
Solution
If possible, try using fewer connections. For example, don’t use cable extensions.
Problem
Cause
Solution
Mouse pointer flickers or disappears when it’s over a
video window
You may be using a customized mouse pointer. Windows draws customized mouse
pointers in a way that may cause them to flicker or disappear while they’re over a
video window.
Use default Windows mouse pointers.
Windows 98 or NT 4.0:
Problem
Cause
Solution
Settings Control Panel.
1
Click the
2
Double-click the Mouse icon, then click the Pointers tab.
3
In the Scheme box, select (or reselect) “(None)”, then click OK.
PC-VCR Remote reports that it doesn’t detect the TV tuner
or there’s no TV in the video window when ‘TV’ input is selected
The video signal coming from your antenna or cable TV may have problems. To
test it, temporarily connect it directly to a TV. (If it works okay with your TV, it
should work for your Matrox TV tuner.)
Make sure your antenna or cable TV connection to your TV tuner is okay. See
“Connect TV antenna or cable TV”, page 12.
Matrox Productiva G100 Multi-Monitor Series – User Guide
39
Solution
If you’re using an antenna, try adjusting it, checking all the connections to it, or
using a different antenna.
Solution
If you’re using cable TV, contact your cable company.
Cause
Solution
Software settings may be incorrect.
See “Matrox PC-VCR Remote program”, page 19.
Sound
The following troubleshooting items address problems related to sound cards.
Problem
Cause
Solution
Cause
Sound doesn’t record, video files play back with no sound, or
sound output is distorted or too loud
If the sound problem is with a particular device (for example, TV or speaker), the
volume control on the device itself may need adjusting.
Adjust the volume control on the device itself.
Audio cables may be loose or incorrectly wired.
Solution
Make sure your sound card cables are properly connected (see step 5, page 9, and
step 2, page 12).
Cause
Your sound card’s Windows software settings may be incorrect. Specifically, input
or output may be disabled, or volume levels may be too low or too high.
Solution
Windows 98 or NT 4.0: Make sure your sound card’s Windows software settings
are correct:
1
Double-click the speaker icon (
) on the Windows taskbar.
If you don’t see the speaker icon:
Click
Settings Control Panel.
Double-click the Multimedia icon.
c Enable the “Show volume control on the taskbar” check box.
d Click OK.
e Double-click the speaker icon on the taskbar.
a
b
40
2
Click Options Properties.
3
Click the Recording button, enable all check boxes in the list box, then click
OK.
Matrox Productiva G100 Multi-Monitor Series – User Guide
4
For the Line-In and/or Microphone controls, make sure the Volume
slider levels are okay (if you’re not sure, try half level), and the
Select check boxes are enabled.
Note: To access the recording settings of your sound card
)
with Matrox PC-VCR Remote, click Properties (
Recording Audio Levels.
Cause
Solution
5
Click Options Properties.
6
Click the Playback button, enable all check boxes in the list box, then click OK.
7
For the Master, Line and/or Wave controls, make sure the Volume sliders are at
one-quarter to one-half levels (if you’re not sure, try half level), and the Mute
check boxes are cleared.
8
Close the dialog box.
The problem may be specific to the sound card you have.
For more information, see your sound card manual.
Matrox Productiva G100 Multi-Monitor Series – User Guide
41
Display information
Graphics
Maximum display resolutions (for each display)
Graphics
memory
Color palette
Maximum display area
Maximum 3D display area *
256 colors (8-bit)
1800 × 1440 / 1920 × 1200
—
32/64 K colors (15/16-bit)
1600 × 1200 / 1920 × 1080
1152 × 864
16 M colors (24-bit)
1280 × 1024
—
16 M colors (32-bit)
1152 × 864
800 × 600
4 MB
* Double-buffering, without Z-buffering.
Refresh rates
Display
resolution*
Horizontal refresh rate (kHz)
Vertical refresh rate (Hz)
640 × 480
31–102
60–200
800 × 600
38–114
60–200
1024 × 768
48–113
60–140
1152 × 864
54–110
60–120
1280 × 1024
64–107
60–100
1600 × 1200
75–106
60–85
1920 × 1080
68–88
60–75
1920 × 1200
75–91
60–70
1800 × 1440
89–97
60–65
* Maximum refresh rates are attainable when using 8- or 16-bit color palettes.
Maximums may not be attainable at the highest display resolutions with a 24- or 32-bit color palette.
42
Matrox Productiva G100 Multi-Monitor Series – User Guide
Supported VESA modes
In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA
mode number. Many Super VGA DOS programs use VESA modes.
Display
resolution
16 colors
256 colors
32 K colors
64 K colors
16 M colors
640 × 400
—
100
—
—
—
640 × 480
—
101
110
111
112
800 × 600
102
103
113
114
115
1024 × 768
—
105
116
117
118
1280 × 1024
—
107
119
11A
—
1600 × 1200
—
11C
11D
11E
—
To use higher refresh rates while in VESA display modes, see “DOS utilities” in the readme file
in the root folder of the “Matrox Installation” CD-ROM.
Video
(Matrox TV tuner required)
General display information
“PAL” is the TV standard for the UK and other parts of Europe. PAL resolutions are the same
as SECAM (standard for France).
“NTSC” is the TV standard for North America.
Maximum video window resolutions for live video
There are maximum video window sizes (resolutions) for viewing live video (TV or LINE input).
The following table lists the maximum sizes (measured in pixels) based on your graphics card, and
the color palette and resolution settings of your display. (These resolutions are supported using a
vertical refresh rate of 85 Hz or lower.)
b/p*
640 × 480
800 × 600
1024 × 768
1152 × 864
1280 × 1024
16
640 × 480
800 × 600
1024 × 768
1152 × 864
1280 × 1024
* With G100 graphics cards, the viewing of live video is supported only with a 16-bit color palette.
Matrox Productiva G100 Multi-Monitor Series – User Guide
43
Hardware information
Features
Graphics chips
Productiva
G100-Dual
Productiva
G100-Dual
with TV tuner
Productiva
G100-Quad
Productiva
G100-Quad
with TV tuner
2 × MGA-G100
2 × MGA-G100
4 × MGA-G100
4 × MGA-G100
(64-bit)
(64-bit)
(64-bit)
(64-bit)
230 MHz
230 MHz
230 MHz
230 MHz
(internal)
(internal)
(internal)
(internal)
2 × 4 MB
2 × 4 MB
4 × 4 MB
4 × 4 MB
RAMDAC
Memory
Memory type
SGRAM
SGRAM
SGRAM
SGRAM
TV tuner
—
—
Video input
(Composite video;
NTSC, PAL and SECAM)
—
—
Card type
PCI
PCI
PCI
PCI
G+/DUALP
G+/DUALP/N *
G+/DUALP/I †
G+/DUALP/UK ‡
G+/QUADP
G+/QUADP/N *
G+/QUADP/I †
G+/QUADP/UK ‡
Productiva
G100-Dual
Productiva
G100-Dual
with TV tuner
Productiva
G100-Quad
Productiva
G100-Quad
with TV tuner
Rainbow Runner G-Series
(Video editing card)
—
—
DVD decoder
Model #
* TV tuner for North America
† TV tuner for Western Europe
‡ TV tuner for the United Kingdom
Matrox add-ons (sold separately)
44
Matrox Productiva G100 Multi-Monitor Series – User Guide
Matrox Productiva G100 Multi-Monitor Series
Technical features –
Supports PCI bus version 2.1 at clock speeds up to 33 MHz
DEC 21152 PCI bridge controller
Video specifications –
Separate sync monitors only
The video follows the PS/2 standard, with no sync on RGB, and no blanking pedestal.
Black or blank – 0.0 V; White – 0.700 V.
There are five connections to a monitor that uses BNC (Bayonet Nut Connect) connectors
– R, G, B, HSYNC (white or gray wire), and VSYNC (black wire).
Environmental specifications –
Minimum/maximum ambient operating temperatures: 0 to 55º C
Minimum/maximum storage temperature: -40 to 75º C
Maximum altitude for operation: 3,000 meters
Maximum altitude for transport: 12,000 meters
Operating humidity: 20 to 80% relative humidity (non-condensing)
Storage humidity: 5 to 95% relative humidity (non-condensing)
Monitor connector pinouts
5
1
10
6
15
11
1
2
3
4
5–8
9
Analog red output
Analog green output
Analog blue output
Not connected
Ground
+5 V (DDC)
10
11
12
13
14
15
Ground
Not connected
SDA (DDC)
TTL horizontal sync
TTL vertical sync
SCL (DDC)
Matrox Productiva G100 Multi-Monitor Series – User Guide
45
Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site.
Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox
products. You can download drivers using the Internet FTP site, in addition to our BBS. You can
access our FTP server independently, or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
www.matrox.com/mga
FTP;
ftp.matrox.com/pub/mga/
Send questions or comments regarding the site to:
e-mail;
webmaster@matrox.com
If you have a problem
If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the case of
hardware warranty assistance, the product must be returned to the dealer, who will return it to
Matrox.
2
CompuServe – If you have a modem and an account on CompuServe, you can get technical
assistance and driver updates directly from Matrox by typing GO MATROX at the “!” prompt.
3
Matrox BBS – You can download driver updates (which may eliminate a particular bug),
utilities, and other information from our 24-hour Bulletin Board Service (BBS). The phone
number is 514-685-6008. The communication parameters are 8 data bits, 1 stop bit, and no
parity. You’ll be prompted to enter your first and last name and a password. If you don’t have
an account, it’s created when you enter your name for the first time. See also “Matrox Web and
FTP sites”.
4
MATFAX instant fax – Call our dial-up Matrox fax service at 514-685-0174. Using a touchtone phone, you can have faxes sent to you automatically 24 hours a day. Available documents
include common installation problems, available drivers and updates, and product data sheets.
46
Matrox Productiva G100 Multi-Monitor Series – User Guide
5
Direct Matrox Technical Assistance – If you still can’t resolve a problem, you can get direct
technical assistance four ways:
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call
514-822-6330.
Send a FAX to 514-822-6363, Attention: Graphics Technical Assistance.
Send e-mail to graphics.techsupport@matrox.com.
Write a letter to Graphics Customer Support at our Corporate Headquarters. The address
is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type and
version, and memory address at which the Matrox card is installed.
Computer brand name, system BIOS manufacturer and version number or date, bus type,
model, processor speed, and amount of memory.
Monitor brand and model name.
Operating system and version – if you’re using a memory manager, its brand and version. Also,
list any memory-resident programs in use.
If you’re using a network, its brand and version.
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem occurs.
Program name and version. Name any add-on packages you’re using.
If possible, take note of the file and segment address that caused the problem.
Detailed steps known to cause the bug, so we can reproduce it.
Matrox Productiva G100 Multi-Monitor Series – User Guide
47
Where to get information
For display information:
Windows NT 4.0 – click
Programs Matrox PowerDesk NT Matrox
Display Properties Information.
For system information:
Windows 98 – click
Information.
Windows NT 4.0 – click
Diagnostics.
Programs Accessories System Tools System
Administrative Tools (Common) Windows NT
Free CompuServe introductory membership offer
As a Matrox customer, you are entitled to a free Introductory Membership to CompuServe
including:
free access to CompuServe’s Basic Services for one month
$15 introductory usage credit to explore the Matrox section on the Graphics B Vendor Forum
and CompuServe’s other Extended and Premium service offerings
a personal User ID Number and Password
a complimentary subscription to the monthly CompuServe magazine
To receive your free CompuServe introductory membership
Call toll-free 1-800-524-3388 and ask for Representative 229.
In the United Kingdom, call 0800 289 378.
In Germany, call 0130 37 32.
In the rest of Europe, call 44 117 976 0681.
Outside of the U.S., Canada, and Europe, call 614-529-1349.
Contact Matrox on CompuServe to receive answers to questions you may have about our graphics
accelerators and video products. You can receive:
assistance on technical questions
information on the latest products and upgrades
tips on using Matrox products
Through CompuServe, you can directly contact Matrox technical representatives or other Matrox
users. You can also take advantage of the many services CompuServe offers.
48
Matrox Productiva G100 Multi-Monitor Series – User Guide
Warranty
A. Limited Warranty Statement
1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase
that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials
and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the
original end-user purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated
below.
2. Matrox’s limited warranty covers only those defects which arise as a result of normal use of the hardware and
does not apply to any:
a. improper or inadequate maintenance;
b. incompatibilities due to the user’s hardware or software applications with or in which the Matrox product
interfaces;
c. product of a special or custom-made nature;
d. unauthorized modification or misuse;
e. improper installation, misapplication or negligence;
f. operation outside the product’s environmental specifications;
g. improper site preparation or maintenance;
h. software;
i. other causes that do not relate to a product defect;
j. defects or damage suffered as a result of force majeure (including theft);
k. defects or damage suffered as a result of normal wear and tear; and/or
l. stolen goods.
3. If Matrox receives, during the applicable warranty period, notice of a defect in a warranted hardware product
and the defective Matrox product in question, Matrox shall at its sole option, either repair or replace the product,
and shall return the repaired product or a replacement product within a reasonable delay. The replacement
product may not be new, provided that it has functionality at least equal to that of the product being replaced.
4. This warranty is valid in any country where Matrox hardware products are distributed by Matrox or its
authorized dealers.
5. This Limited Warranty Statement gives the customer specific legal rights. The customer may also have other
rights which vary from state to state in the United States, from province to province in Canada, and from
country to country elsewhere in the world.
B. Limitations of Warranty
1. NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF
ANY KIND, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO MATROX PRODUCTS. MATROX
SPECIFICALLY DISCLAIMS (and the customer, by accepting the Matrox product, specifically accepts such
disclaimer and waives) ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS,
WITH RESPECT TO THE HARDWARE AND/OR SOFTWARE.
2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer
purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with
such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to
the consumer.
3. To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the customer’s
sole and exclusive remedies.
Matrox Productiva G100 Multi-Monitor Series – User Guide
49
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT,
IN NO EVENT SHALL MATROX BE LIABLE FOR:
a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages,
whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of
such damages; and/or
b. damages arising from the loss of use, data, production revenue and/or profit of in connection with the Matrox
product or any business interruption.
2. Without prejudice to the foregoing, any liability of Matrox for any breach of warranty shall be limited to the
amount paid by the customer for the defective hardware in question.
3. To the extent allowed by local law, Matrox’s entire liability and the customer’s exclusive remedy shall be the
repair or replacement of any defective product during the warranty period. Matrox does not offer any other
warranty with respect to Matrox hardware or software or any other hardware or software.
4. Customer shall be responsible for all applicable taxes, duties and customs fees on any replacement unit, as
well as all transport, insurance, storage and other charges incurred on all returned products.
D. Obtaining Service
1. Verify that your Matrox product was installed and configured according to the information in its accompanying
documentation.
2. Read the “Troubleshooting” information included with the Matrox product to see if you can solve the problem
yourself.
3. If you are still experiencing difficulties, please contact your dealer where you purchased your Matrox product.
4. If you must return a Matrox product, leave the configuration as it was when you were using it, and leave all
identification stickers on the product. Pack the product in its original box and return to your Matrox dealer where
the product was purchased, together with your proof of purchase. Your Matrox dealer will return the product for
you. Alternatively, if this first option is unavailable to you, you may contact the Matrox Technical Support group
who will issue an Return Merchandise Authorization (RMA) number, upon receipt of adequate proof of
purchase, and inform you of shipping instructions. DO NOT RETURN THE PRODUCT TO MATROX WITHOUT
MATROX’S RMA NUMBER AND EXPRESS AUTHORIZATION.
E. General
This limited warranty shall be governed by the laws of the Province of Quebec, Canada and the federal laws of
Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and
decide any dispute instituted by the customer in connection with this limited warranty; the customer waives, by
accepting the product, its rights to institute proceedings in connection with this warranty against Matrox in any
jurisdiction other than Quebec.
50
Matrox Productiva G100 Multi-Monitor Series – User Guide
Index
0-9
3D
document conventions
E
5
A
e-mail, Matrox
expansion slots
acceleration, Matrox 5
address, Matrox 47
Adobe Acrobat 4
audio
adjusting 25
input 12
AVI 20, 24
G
H
capture settings 22
CD-ROM, Matrox 4, 15, 36
Closed Captioning 24
color palette 27, 43
composite video
SCART 13
software setup 26
CompuServe 46, 48
copyright information 14
customer support 46–48, 49
DDC 16
disk
space 22
speed 37
display
drivers 17
information 42–43
28–35
30
C
D
47
8, 28, 32
FAX, Matrox 46
frame capture 19, 24
FTP, Matrox 46
graphics
troubleshooting
N
NTSC
F
B
BBS, Matrox 46
BIOS settings 33
BNC monitor connection
bus mastering 5
4
hardware
acceleration 5, 34
information 44–45
installation 7–15
HD Benchmark 23, 38
I
input
audio 12
TV tuner 14
video camera 14
video player 11, 14
installation
Matrox card 7–15
software 15
IRQ settings 32, 33
M
monitor connector 29, 45
monitor settings 29, 31
Windows NT 4.0 16, 30
22, 26, 43
O
online documentation 4
Matrox Video Tools 36
PC-VCR Remote 25
PowerDesk 16, 28
overlay mode 27
P
PAL 22, 26, 43
PCI 8, 32, 45
PC-VCR Remote 19–25
PDF 4
Plug-and-Play 16
preview mode 27
Q
quality
video 39
video files 22
R
RCA connectors
resolution
display 43
video window
RGB 27
13
43
S
SCART 12, 13
SECAM 22, 26, 43
software installation 15
software setup 31
sound
troubleshooting 40–41
Matrox Productiva G100 Multi-Monitor Series – User Guide
51
T
technical assistance 47
Teletext 24
troubleshooting 28–41
TV tuner
connection setup 12
input 14
software setup 21, 25, 26
troubleshooting 36–40
V
VESA 5
DDC monitor 16
modes (table) 43
VGA 7, 43
VidCap driver 26–27
video camera 11, 14, 22
video files
capturing 23
creating 22
file types 20
playback 20
quality 22
settings 22–23
video input 11, 14, 22
troubleshooting 36–40
video player 11, 14
video snapshot 19, 24
W
warning 7, 8, 16, 30
warranty 49
Web, Matrox 46
Windows 98 15, 16, 33, 34, 35
Windows NT 3.51 6
Windows NT 4.0
display settings 17
Matrox software 17
monitor settings 16, 30
52
Matrox Productiva G100 Multi-Monitor Series – User Guide
Software license agreement
Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights
are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and
limitations.
1. The license is for the original purchaser only, and is not transferable without written permission of Matrox.
2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
You may not use the Software on more than a single machine, even if you own or lease more than one machine,
without written consent of Matrox.
3. The original purchaser may make back-up copies of the Software for his or her own use only, subject to the
use limitations of this license.
4. The original purchaser may not engage in, nor permit third parties to engage in, any of the following:
• Providing or disclosing the Software to third parties.
• Providing use of the Software in a computer service business, network, time-sharing, multiple CPU or
multi-user arrangement to users who are not individually licensed by Matrox.
• Making alterations or copies of any kind in the Software (except as specifically permitted above).
• Attempting to unassemble, de-compile or reverse engineer the Software in any way.
• Granting sublicenses, leases, or other rights in the Software to others.
• Making copies, or verbal or media translations, of the user’s guide.
• Making telecommunication data transmissions of the Software.
Matrox reserves the right to terminate this license if there is a violation of its term or default by the Original
Purchaser. Upon termination, for any reason, all copies of the Software must be immediately returned to Matrox,
and the Original Purchaser shall be liable to Matrox for any and all damages suffered as a result of the violation
or default.
Limited warranty Matrox warrants to you, for a period of ninety (90) days normal use from your date of
purchase, that:
1. The CD/disks on which the software is furnished and the documentation are not defective.
2. The Software is properly recorded upon the CD/disks included.
3. The documentation is substantially complete and contains all the information Matrox deems necessary to use
the software.
4. The Software functions substantially as described in the documentation.
Matrox’s entire liability and your exclusive remedy shall be the replacement of any CD/Disks or documentation
not meeting these warranties, which is returned to Matrox or an authorized dealer, together with a copy of your
paid receipt. The above is the only warranty of any kind, either express or implied, including, but not limited to the
implied warranties of merchantability and fitness for a particular use that is made by Matrox on this Licensed
Software. In no event shall Matrox be liable to you or to any third party for consequential, special, indirect or
incidental damages which you may incur as a result of using the licensed software, including, but not limited to,
loss of data, or information of any kind which you may experience.
Matrox Productiva G100 Multi-Monitor Series – User Guide
53
Thank you for choosing Matrox
Please register online (www.matrox.com/register) to be eligible for customer support,
new product announcements, and information on special offers and upcoming
events.
Copyright © 1998 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés.
• (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos.
Trademarks • Marques déposées • Warenzeichen
• Marchi registrati • Marcas registradas
Matrox Electronic Systems Ltd. ................................... Matrox®, Matrox Mystique®
Matrox Graphics Inc. .................................................... CenterWINDOW™, DeskNav™, Desktop Navigator™,
DynaView™, Matrox m3D™, Matrox HD Benchmark™,
Matrox Impression™, Matrox Marvel™,
Matrox Media XL™, Matrox Millennium™,
Matrox MMS™, Matrox Multi-Monitor Series™,
Matrox PowerDesk™, Matrox Quick Connect™,
MaxVIEW™, MGA™, MGA-G100™, MGA-G200™,
Productiva™, QuickDesk™, Rainbow Runner™,
MGA PowerDesk™, ModeSWITCH™, PanEND™,
PanHOME™, PanLOCK™, PC-VCR Remote™,
PixelTOUCH™, PowerDoc™, QCDP™, QuickAccess™,
ResSwitch™
Adobe Systems Inc. .................................................... Acrobat®, Adobe®
Apple Computer, Inc. ................................................... Apple®, QuickTime®
Avid Technology, Inc. ................................................... Avid®, Avid Cinema™, Cecil B. DeMovie™
CompuServe Inc. ......................................................... CompuServe®
Dolby Laboratories, Inc. ............................................... Dolby®, Dolby Digital®
Eastman Kodak Company ........................................... Kodak Precision™
Intel Corporation .......................................................... Intel®, Indeo®, MMX™, Pentium®
International Business Machines Corporation ............. IBM®, OS/2®, PowerPC®, VGA®
Microsoft Corporation .................................................. ActiveMovie™, ActiveX™, Direct3D®, DirectDraw®,
DirectShow™, DirectVideo™, DirectX™, Microsoft®,
MS-DOS®, Windows®, Windows 95™, Windows 98™,
Windows for Workgroups™, Windows NT™
Radius Inc. ................................................................... Cinepak®
Silicon Graphics, Inc. ................................................... OpenGL®
Ulead Systems, Inc. ..................................................... Ulead®, MediaStudio™, Photo Express™
U.S. Environmental Protection Agency ........................ Energy Star™
VDOnet Corporation Limited........................................ VDOnet®, VDOPhone™
Zoran Corporation........................................................ Zoran®, SoftDVD®
• (English) All other nationally and internationally recognized trademarks and tradenames are hereby
acknowledged. • (Français) Toutes les autres marques et tous les autres noms déposés reconnus nationalement
ou internationalement sont également reconnus par les présentes. • (Deutsch) Alle sonstigen national und
international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt. • (Italiano) Eventuali altri
nomi di prodotto menzionati in questo manuale sono dei proprietà di rispettivi produttori. • (Español) Por medio
del presente se reconocen todas las demás marcas y nombres comerciales reconocidos a nivel nacional e
internacional.
(English) Disclaimer
THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE.
Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The
information provided by this document is believed to be accurate and reliable. However, no responsibility is
assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties
resulting from its use. No license is granted under any patents or patent rights of Matrox Graphics Inc.
(Français) Responsabilité
LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ÊTRE MODIFIÉES À TOUT MOMENT
SANS PRÉAVIS.
Matrox Graphics Inc. se réserve le droit de modifier les spécifications à tout moment sans préavis. Les
informations contenues dans ce manuel sont reconnues comme étant précises et fiables. Cependant, Matrox
Graphics Inc. n’assume aucune responsabilité concernant leur utilisation, ni leur contrefaçon ou les autres droits
des tiers résultant de leur utilisation. Aucune licence n’est accordée sur aucun brevet ou droit d’exploiter un brevet
de Matrox Graphics Inc.
(Deutsch) Haftungsablehnungserklärung
DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KÖNNEN OHNE VORHERIGE
ANKÜNDIGUNG GEÄNDERT WERDEN.
Die Matrox Graphics Inc. behält sich das Recht vor, jederzeit und ohne Ankündigung technische Daten zu ändern.
Es wird keine Garantie für die Richtigkeit des Inhalts dieses Handbuchs übernommen. Weiterhin übernimmt die
Matrox Graphics Inc. keinerlei Verantwortung für die Benutzung dieses Handbuchs, weder für Verstöße gegen
Patentrechte noch für andere Rechte Dritter, die aus seinem Gebrauch resultieren mögen. Es werden keinerlei
Lizenzrechte gewährt für sämtliche Patente oder Patentrechte der Matrox Graphics Inc.
(Italiano) Discrezionalità
LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA
PREAVVISO.
Matrox Graphics Inc. si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in
qualunque momento e senza alcun preavviso. Le informazioni contenute in questa documentazione sono ritenute
corrette e attendibili. In ogni caso, non è imputabile a Matrox Graphics Inc. nessuna responsabilità per il loro
utilizzo, come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo.
(Español) Renuncia
LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO
EN CUALQUIER MOMENTO.
Matrox Graphics Inc. se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso.
La información facilitada en este documento se considera que es exacta y fiable. Sin embargo, Matrox Graphics
Inc. no asume ninguna responsabilidad por su uso; ni por cualquier infracción de patentes u otros derechos de
terceras partes derivados de su uso. No se concede ninguna licencia bajo cualesquiera patentes o derechos de
patentes de Matrox Graphics Inc.
Matrox Graphics Inc.
Deutschland
1055 St-Regis Blvd.
Dorval, Quebec
Canada H9P 2T4
Tel: (514) 822-6320
Matrox Electronic Systems GmbH
Inselkammerstaße 8
D-82008 Unterhaching bei
München, Deutschland
Fax: (514) 822-6363
Tel: 089 614 474-0
Fax-back service: (514) 685-0174
Fax: 089 614 9743
BBS: (514) 685-6008
BBS: 089 614 00 91
BBS (ISDN): 089 614 474-91
Technical support: (514) 685-0270
In Quebec, call: (514) 822-6330
E-mail: graphics.techsupport@matrox.com
Vertriebs Infoline: 089 614 474-44
E-mail: 106335.760@compuserve.com
Web site: www.matrox.com/mga
Technische Unterstützung: 089 614 474-33
E-mail: 106332.1007@compuserve.com
France
Web-Site: www.matrox.com/mga/deutsch
Matrox France SARL
2, rue de la Couture, Silic 225
94528 Rungis Cedex, France
United Kingdom
Courrier élect.: tech_support_france@matrox.fr
Matrox (UK) Limited
Sefton Park
Stoke Poges
Buckinghamshire
England SL2 4JS
Site Web: www.matrox.com/mga/francais
Tel: 01753 66 55 00
Tél: 01 45.60.62.00
Fax: 01 45.60.62.05
Fax: 01753 66 55 99
Italia
Sales: 01753 66 55 44
Agenzia Italiana di Matrox Graphics Inc.
3G electronics
via Boncompagni 3B
20139 Milano, Italia
Technical support: 01753 66 55 22
E-mail: graphic.tech.uk@matrox.com
Fax: 02-5253045
Hong Kong
Informazioni commerciali: 02-5253095
Posta elettronica: commerciale.3g@treg.it
Matrox Electronics Systems Ltd.
Rm. 1901, 19/F, Workington Tower
78 Bonham Strand E.
Sheung Wan, Hong Kong
Assistenza tecnica: 02-5253099
Posta elettronica: supporto.3g@treg.it
Tel: 852-2877-5387
Fax: 852-2537-9530
Sito Web: www.matrox.com/mga/italia
E-mail: 100452.2432@compuserve.com
BBS: 02-5253044
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