USING THE HEADSET OR SPEAKER 1) Use the Speaker Button to turn speaker ON/OFF. 2) Use the Headset button to use the headset once it had been connected. MAKING A CALL 1) Take Handset/Headset off-hook or press Speaker button or an available LINE key (activates speakerphone) . 2) The line will have dial tone and the corresponding line‟s LED will turn green. 3) If you wish, select another LINE key (alternative SIP account). 4) Enter the phone number. 5) Press the SEND button the “DIAL” soft key. 1) Take the phone off-hook. 2) Press the SEND button or press the “REDIAL” soft key. Note: The phone will redial using the same SIP account as was used for the last call. ANSWERING CALLS Single Incoming Call: 1) Answer call by taking Handset/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button. Basic Phone Operation corresponding blinking LINE. CALL TRANSFER Assuming that you are in a call and wish to Multiple Incoming Calls: 1) When there is a call waiting, users will hear a Call Waiting tone . 2) The next available line will flash red. 3) Answer the incoming call by pressing its corresponding LINE button. 4) The current call will be put on hold. 5) Toggle between the calls using the LINE button. ENDING A CALL Cancel a Conference Call: Blind Transfer: 1) Press “Cancel” soft key in conference dialing screen to resume the two-way conversation. 1) Press transfer button. 2) Dial the number and press the send button to complete transfer of active call. Hold The Conference: 1) Press hold button conference call with hold; Attended Transfer: 1) Press an idle line key to make a new call and the active LINE will be placed on hold automatically. to hold the all parties are on 2) Press “ReConf” soft key to resume conference call; or select the corresponding blinking LINE to speak with an individual party. button followed by the LINE button of the held line to End The Conference: transfer the call. The conference will be terminated for all three 3) After the call is transferred, phone will display idle parties if the conference initiator hangs up or presses “EndCall” soft key. screen. VOICEMAIL MESSAGE Auto-Attended Transfer: 1) Set "Auto-Attended Transfer" to "Yes" on Web GUI. A blinking red MWI (Message Waiting Indicator) indicates a message is waiting. 1) Press the Message button to retrieve the message. An IVR will prompt the user through the process of message retrieval. 3) Press transfer key to bring up a new line, and the first call will be placed on hold automatically. 2) Press a specific LINE to retrieve messages 2) Establish one call first. 4) Dial the number and press SEND button to make a second call. 5) Press transfer key again to make the transfer. Note: For Auto-Attended Transfer, after dialing out the number for the second call, a “Split” soft key will show. If the second call is not established yet (ringing), pressing “Split” will hang up the second call. If the second call is established (answered), pressing “Split” will resume the second call and keep the first call on hold. 3-WAY CONFERENCE Initiate a Conference Call: for a specific line account. Note: Each account requires a voicemail portal number to be configured in the “voicemail user id” field. MUTE/DELETE 1) Press the MUTE button unmute the microphone. 2) The Mute icon CALL HOLD/RESUME 1) Hold: Place a call on „hold‟ by pressing 1) Press conference button the hold button. up conference dialing screen. to bring 2) Dial the third party number followed by SEND key. to mute/ indicates whether the microphone is muted. VOLUME ADJUSTMENTS Use the volume button Assuming that you are already in a conversation and wish to bring a third party together in a 3-way conference. End a call by pressing the “EndCall” soft key or hang up the phone. 3) When the call is established to the third party, press the “ConfCall” soft key to initiate 3 -way conference. transfer the call to another party. 2) Once the call is established, press transfer or press REDIAL Grandstream GXP2130/GXP2140/GXP2160 Quick User Guide 2) Resume: Resume call by pressing the to adjust the ring volume when the phone is idle. Press the volume button during an active call to adjust the call volume.
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