Instructions for Accessing Smart Desktop from a MAC Computer Smart Desktop login page: https://remote.tate.org.uk 1) Click on the Downloads Tab and Click on Download the vWorkspace Mac Client to download the Mac Connector installer. 2) Close browser and all other windows and run the installer by double clicking on ‘vWorkspace Connector’ 3) Now press ‘Install’ to continue Please Note: If you have attempted to log onto Smart Desktop previously without installing the connector, you may have a collection of files with a .PIT extension in your ‘Downloads’ folder, please delete these files before trying to log back into Smart Desktop after installing the connector. During the installation phase it may say close safari or any other browser for the installation to continue even though it may seem the browser is closed, in this case right click the Safari icon and press the ‘Alt’ key and click on ‘Force Quit’ the application. There is a feature in the newer versions of Mac OS X that by default prevents applications from being installed that are not from identified developers. You may need to temporary change the setting to allow install of this software. From System Preferences select Security & Privacy and then check Allow apps downloaded from anywhere Now return to step 2 and 3 above and then you should see the connector being installed Restart browser and login to https://remote.tate.org.uk with your Tate username and password and click on the desktop icon you wish to launch. This will download a .pit file which it should associate to the vWorkspaceWeb application. Chrome does not auto launch the file. You may need to select open with and browse to the application here: /Library/Application Support/Quest Software/vWorkspaceWeb.app Tick the Always Open With box to remember this setting. Firefox should automatically open the file but if not can be set in application preferences: If you are using Safari and the PIT file does not open automatically with vWorkspace then change the program association for the PIT file by going into ‘Downloads’ folder, right click on the PIT file and select ‘Get Info’, you will then see the screen below. Expand ‘Open With’ then find and select the ‘vWorkspaceWeb’ Application and set it as default for all PIT files by pressing the ‘Change All’ button Press Continue on the Screen below vWorkspace uses a Flash redirection technology that will use the local graphics card to play Flash content and so provide better quality of video streaming from Flash sites. To be able to use this feature Flash Player for Mac needs to be installed. It can be downloaded from http://get.adobe.com/flashplayer Although the Tate website uses Flash videos it uses an embedded player that does not allow for Flash redirection and so will play in the Virtual desktop which may result in poor quality video.
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