Replacing the S8300 Media Server or its Hard Drive

Replacing the S8300 Media Server or its Hard Drive
Job Aid: Replacing the S8300 Media Server or its Hard Drive
Assumptions
Job Aid: Replacing the S8300 Media
Server or its Hard Drive
This job aid describes the procedures to replace an installed S8300 Media Server or its hard drive.
NOTE:
In this Job Aid, the term "S8300 hardware" is used to refer to only the S8300 hard drive or
to the S8300 Media Server circuit pack, including its hard drive.
Assumptions
The following items are assumed for the successful completion of this replacement procedure. If any of
these assumptions do not apply to your scenario, some steps in the on-site replacement procedures may
need to be modified:
• The existing S8300 hardware may or may not be functional.
• The S8300 may be configured as a primary controller or as an LSP.
• The following information is available:
— customer FTP server IP address, login, and password
— contents of a Pre-Installation Worksheet
• The technician is familiar with the connection and access methods to the S8300, including setting
up a direct connection to the S8300 Services port and using the Maintenance Web interface.
NOTE:
See Installation and Upgrades for the G700 Media Gateway, 555-234-100, for detailed
information about setting up connections to the G700 and S8300 and the associated laptop
configurations.
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
Before you go to the site
Before you go to the site
There are several possible hardware replacement scenarios for S8300. You should determine which of the
scenarios applies and obtain the needed information, software CDs, patches, and firmware files before
going to the site.
Identify the replacement scenario
Replacing an S8300A with an S8300B
! Important:
Do not use this Job Aid if you need to replace an S8300 version A with version B. Instead,
refer to Installation and Upgrades for the Avaya G700 Media Gateway and S8300 Media
Server, 555-234-100.
An S8300 version A will be replaced with an S8300 version B if:
• The system is a pre-2.1 release of Communication Manager running on an S8300A and the
customer wishes to upgrade to release 2.1 or later
• The S8300A is faulty and only S8300B replacement units are available
When a pre-2.1 release of Communication Manager is running on an S8300A, and you want to upgrade
to a 2.1 or later release, you must replace the S8300A with an S8300B. The B version supports any
Communication Manager release but the A version supports only pre-2.1 releases. The replacement
S8300B is normally shipped without Communication Manager software. In this case, the S8300 hard
drive must be remastered, the Communication Manager software installed, and the server must be
configured. These procedures are covered in Installation and Upgrades for the Avaya G700 Media
Gateway and S8300 Media Server, 555-234-100.
NOTE:
The remainder of this document covers scenarios that do not involve replacing the S8300
version A with version B. If the S8300 circuit board needs to be replaced, it is assumed
that version A is replaced with version A, or version B is replaced with version B.
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
Before you go to the site
Replacing faulty hardware
Seven scenarios for replacing the S8300 hardware are summarized in the table below. Each scenario
requires a slightly different pre-installation preparation and a slightly different installation procedure. The
different scenarios depend on whether the original (currently installed) hardware is functional, and
whether the software releases installed on the original and new hardware are the same, different, or
unknown.
Replacement scenarios
Original
Hardware
is:
Software
Release on
Hardware is:
Original
earlier than
New
Functional
Original
same as
New
Original
later than
New
Original
earlier than
New
Original
same as
New
Not
Functional
Original
later than
New
Original SW
release
unknown
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Scenario
#
Replacement Procedure:
1
- Upgrade software on original hardware
- Back up data
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
2
- Back up data
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
3
- Back up data
- Replace hardware
- Install license and authentication files
- Upgrade software on new hardware
- Configure network data
- Restore all data
4
- Replace hardware
- Install license and authentication files
- Use IW to configure server data
- Restore only translations & Audix announcements
5
- Replace hardware
- Install license and authentication files
- Configure network data
- Restore all data
6
- Replace hardware
- Install license and authentication files
- Upgrade software on new hardware
- Configure network data
- Restore all data
7
- Replace hardware
- Install license and authentication files
- Upgrade new hardware to latest bug-fix load, if needed
- Use IW to fully configure server data
- Restore only translations & Audix announcements
3
Job Aid: Replacing the S8300 Media Server or its Hard Drive
Before you go to the site
Description of replacement scenarios
When the S8300 hardware is replaced, you need to reconfigure the S8300 Media Server. The easiest way
to do this is to back up the configuration data from the original hardware and do a full restore to the new
hardware. This procedure will work only if the hardware that you back up from, and restore to, are
running the same media server software release.
For scenarios 1, 3, and 6, the original and new hardware are running different software releases. In these
scenarios, you will need to do a software upgrade (on the original hardware for 1 and on the new
hardware for 3 and 6) to make the software releases the same. In scenario 6, since the hardware is not
functional, you cannot do a backup so you will restore the latest available backup. To do these upgrades,
you will need to have a CD containing the appropriate media server software load. The software load will
typically be the latest GA bug-fix load, but it could be an earlier load depending on what is required to
make the software releases the same on the original and new hardware.
For scenarios 2 and 5, the original and new hardware are running the same software release so no
upgrades are required. For scenario 5, you will restore the latest available backup.
For scenario 4, you cannot use the latest available backup to restore the configuration data. (You cannot
upgrade the original hardware or backup the configuration data because the hardware is not functional.
You cannot do a full restore of the latest available backup because the original and new hardware have
different software releases). In this scenario, you must do a full configuration using the Installation
Wizard or the Maintenance Web Interface and restore just the translations and AUDIX files from the
latest available backup.
For scenario 7, you (and the customer) don’t know the software release on the original hardware. You
can’t check the software release because the hardware is not functional. In this case, you must follow the
replacement procedure in scenario 4, with the additional step of upgrading the new hardware to the latest
GA bug-fix load, if that load is not already installed on the new hardware. This upgrade step ensures that
the system will not be downgraded in case the original hardware had the latest GA bug-fix load installed.
Perform the following steps before going to
the customer site
1
Download the current license file and authentication (password) file from the RFA website. The
license file must be associated with the serial number of the G700 in which the defective
hardware resides. Save the license and authentication files on the laptop that you will use at the
customer site.
2
For scenarios 4 and 7 — if the original hardware is not functional, and the original hardware has
an earlier (or unknown) software release than the release installed on the new hardware, then you
need to do a full configuration (rather than a full restore).
Create a pre-installation server worksheet, which will be used when configuring the S8300 after
hardware replacement. There is an electronic version and a printable version of the preinstallation worksheet. The electronic version is used with the Installation Wizard to directly load
the configuration data onto the S8300. The printable version is used to record the configuration
data, which is then manually entered into the screens of the Installation Wizard or the
Maintenance Web. The electronic version, used with the Installation Wizard, is recommended
because it simplifies the data-entry task and is more accurate.
You can obtain the pre-installation worksheet from http://support.avaya.com/avayaiw/.
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
Before you go to the site
NOTE:
You do not need to create a pre-installation worksheet for the other scenarios (1, 2, 3, 5,
and 6).
3
For scenario 7 — if the software release on the original hardware is unknown, check to see if the
software release on the new hardware is the latest GA bug-fix load. If not, obtain a CD with the
latest GA bug-fix load.
4
Determine backup location, user name, ftp host name, directory, and password to do an FTP
backup when on site. Keep this information handy for the restore.
5
For scenarios 1, 3, and 6 — if an upgrade is needed, obtain a CD with the appropriate release of
the media server software to be used for upgrading the original or new hardware. (The appropriate
release is whatever makes the releases on the original and new hardware the same after the
upgrade).
6
For scenarios 1, 2, and 3, obtain information about the customer’s FTP backup server: IP address,
user name, password, ftp host name, and directory.
7
Determine whether software patches will be needed and, if so, download the appropriate software
patch to your laptop.
8
If the new hardware has a release of the media server software that is later than the release
installed on the original hardware, you may need to upgrade the G700 firmware.
You may need to use the following links for a firmware upgrade:
a To see if you need to upgrade the G700 firmware, check the Software/Firmware
Compatibility Matrix at http://www.avaya.com/support. Select the following links:
> Software & Firmware Downloads
> G700 Media Gateway
> Firmware Downloads
> Communication Manager Software / Firmware Compatibility Matrix
> View Doc
b To download G700 firmware, go to http://www.avaya.com/support. Select the following
links:
> Software & Firmware Downloads
> G700 Media Gateway
> Firmware Downloads
> G350 & G700 Firmware Downloads
Scroll down to the firmware files you need and double-click on the file name.
c To obtain instructions for checking the firmware versions on a G700 and for upgrading the
firmware, go to http://www.avaya.com/support. Select the following links:
> Software & Firmware Downloads
> G700 Media Gateway
> Firmware Downloads
> G350 & G700 Firmware Downloads
Click on "Installation Instructions for G700 Firmware".
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
At the customer site
At the customer site
Use the following procedure to replace the S8300 hard drive or the S8300 Media Server circuit pack
(including its hard drive).
Procedure to replace the S8300 hardware
NOTE:
Some of the link names on the Maintenance Web Interface referenced in this procedure
may vary depending on the version of Communication Manager you are using.
1
If the S8300 hardware is still functional or can be made functional, connect your laptop to the
Services port on the S8300 and access the Maintenance Web Interface.
If you do not know whether the S8300 hardware is functional, perform the following procedure to
determine if it is functional:
a Connect your laptop (with a crossover cable) to the Services port on the S8300, open the
IE browser, and connect to http://192.11.13.6.
b If you do not get the Welcome screen, skip to Step e.
c If you get the Welcome screen, click Continue, log in, and launch the Maintenance Web
Interface.
d Select Boot Partition under the "Server Upgrades" category.
— If the View Partition Status table, showing the status of the hda1 and hda6
partitions, the S8300 hardware is functional; skip to Step 2
— If the View Partition Status table is not displayed, or you get an error message, the
S8300 hardware may not be functional; continue with Step e
e If the previous steps indicate that the S8300 hardware may not be functional, power-cycle
the G700 (unplug and plug-in the power cord) and repeat Steps a - d. If you do not get the
Welcome screen in Step b or if the View Partition Status table is not displayed in Step d,
then the S8300 hardware is not functional — skip to Step 4.
NOTE:
If the S8300 hardware is not functional, skip Steps 2 and 3 and continue with Step 4.
2
Check to see if the new hardware has a higher software release than the current system. If so,
upgrade the media server software on the original hardware to the same release as is on the new
hardware. This applies to dot releases as well as major releases.
3
Back up data:
f On the Maintenance Web Interface navigational panel, select Backup Now under the
"Data Backup / Restore" heading.
g On the Backup Now screen, check all of the following data sets:
— If the S8300 is not an LSP, select ACP Translations; select the radio button for
Save ACP translations before backup
— Server and System Files
— Security Files
— If IA770 is installed on the S8300, also select Audix Names, Translations and
Messages
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
At the customer site
h Select the FTP Backup Method and enter the customer-supplied information for:
— User Name
— Password
— Host Name
— Directory
i Click the Start Backup button.
j If IA770 is installed on the S8300, back up AUDIX announcements:
— Return to the Backup Now screen and uncheck all but Audix Announcements
— Select the FTP Backup Method and enter the login destination information as in
Step 3-c.
— Click the Start Backup button.
4
Install the new hard drive or S8300 Media Server.
CAUTION:
Be sure to wear a properly grounded ESD wrist strap when handling the S8300 Media
Server, hard drive, and the (optional) CWY1. Place all components on a grounded, staticfree surface when working on them. When picking up the hard drive, be sure to hold it
only on the edges — do not touch the bottom of the hard drive.
a Shutdown the S8300 Media Server using either the Web interface or the manual Shutdown
button on the S8300 faceplate.
— On the Maintenance Web Interface, select Shutdown Server under the "Server"
heading. Select the Delayed Shutdown option, unchecked the "Restart server after
shutdown" checkbox, and click Shutdown.
— Alternatively, you can manually initiate a shutdown by pressing the Shutdown
button on the S8300 faceplate. Hold the button in until the green "OK to Remove"
LED starts blinking.
In either case, when the "OK to Remove" LED goes on steady, you can powerdown the G700. If the LED does not go on steady within 5 minutes, proceed to the
power-down step.
b Loosen the two thumb screws on the S8300.
NOTE:
When removing or inserting the S8300 circuit pack, the LED module (above slot V1) must
also be removed or inserted together with the S8300.
c Disengage the LED module and the S8300 circuit pack and remove them together from
the G700.
NOTE:
If you are replacing only the hard drive (and keeping the S8300 circuit pack), continue
with Step d. If you are replacing the entire S8300 Media Server (including its hard drive),
skip to Step k (lower-case L).
d Unscrew the four screws on the bottom of the S8300 circuit pack that attach to the harddrive standoffs (Refer to Figure 1).
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
At the customer site
e Detach the hard-drive ribbon cable from the hard drive (leave cable attached to the S8300
circuit pack).
f Unpack and install the new hard drive on the S8300. Standoffs for the new hard drive
should be included in the new hard drive package.
NOTE:
If standoffs are not included with the new hard drive, remove the standoffs from the old
drive and reuse them. Before screwing the standoffs into the new hard drive, clean the
threads thoroughly with a damp cloth or paper towel.
g Screw the standoffs into the new hard drive.
CAUTION:
In Step h, be careful not to bend the pins on the hard drive. Leave the four jumper pins to
the right of the ribbon cable open and unconnected, as shown in Figure 1.
h Connect the open end of the hard-drive ribbon cable (which is attached to the S8300
circuit pack) to the replacement hard drive, as shown in Figure 1. Connect pin number one
to the end of the ribbon connector marked with the red stripe.
i Place the hard drive on the S8300 circuit pack with the standoffs aligned with the screw
holes.
j Hold the S8300 circuit pack on its side, with the hard drive in place, and screw the four
screws through the bottom of the S8300 circuit pack into the hard-drive standoffs.
k If you are replacing the S8300 circuit pack, and if the CWY1 board is installed on the
original S8300, remove the CWY1 board from the original S8300 and install it on the new
S8300 circuit pack.
l Insert the S8300 into slot V1 of the G700. The LED panel (above slot V1) must be
removed and reinserted together with the S8300 circuit pack. Insert both the LED panel
and S8300 circuit pack about 1/3 of the way into the guides (the guides are in slot V1 for
the S8300 and above slot V1 for the LED panel). Push both circuit packs (together) back
into the guides, gently and firmly, until the front of each circuit pack aligns with the front
of the G700.
m Secure the S8300 faceplate with the thumb screws. Tighten the thumb screws with a screw
driver.
5
6
Connect your laptop to the Services port on the S8300 and access the Maintenance Web Interface.
Enable FTP on the S8300:
a On the Maintenance Web Interface, select Enable/Disable Anonymous FTP under the
"Security heading
b Click on Enable
7
8
Install the license and authentication files.
If necessary, upgrade the media server software on the new hardware:
a If the software release installed on the new hardware is earlier than the release on the
original hardware, upgrade the software on the new hardware to match the release on the
original hardware.
b If the software release on the original hardware is unknown, and the software on the new
hardware is not the latest bug-fix load, upgrade the software on the new hardware to the
latest bug-fix load.
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Issue 2
Job Aid: Replacing the S8300 Media Server or its Hard Drive
At the customer site
9
Configure the S8300 and restore data. Do either Step a or Step b:
a If the original hardware is functional or if the software release installed on the original
hardware is the same as or later than the release installed on the new hardware, then:
— Configure the network data (Host Name, IP address, subnet mask, default gateway
IP address).
— Restore all data
b If the original hardware is not functional and the software release installed on the original
hardware is either unknown or earlier than the release installed on the new hardware,
then:
— Configure the S8300 as you would a new install using either the Avaya Installation
Wizard and the Pre-Installation Worksheet previously created, or using the
Maintenance Web Interface.
— Restore only the translations and the Audix announcements
10
If the new hardware has a later software release than the original hardware, check to see if you
need to upgrade the G700 firmware as described in Step 8 in the Before you go to the site section.
11
12
13
14
Install any software patches required.
15
Disable FTP on the S8300:
Check for and resolve any new alarms.
Test as appropriate — for example, make station and trunk calls.
Save translations. If the S8300 on which you replaced the hardware is configured as an LSP, save
translations on the primary controller, not the LSP.
a On the Maintenance Web Interface, select Enable/Disable Anonymous FTP under the
"Security heading
b Click on Disable
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Job Aid: Replacing the S8300 Media Server or its Hard Drive
At the customer site
Figure 1: S8300 Hard Drive Replacement
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Figure notes
10
1
S8300 Circuit Pack
5
Ribbon Cable Connector
2
Hard Drive
6
Hard-Drive Connector Pins
3
Hard-Drive Standoffs
7
4
Screws
Optional IA770 Module. Note: this module is
unnecessary if running Communication Manager 3.0 or
later because its functionality is supported in software.
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