Global Iris RealControl - the Global Iris Resource Centre

Global Iris RealControl - the Global Iris Resource Centre
Global Iris RealControl
User Guide
June 2015
Version v1.2
Table of Contents
1
2
About This Guide .......................................................................................................................... 4
1.1
Purpose ................................................................................................................................... 4
1.2
Audience ................................................................................................................................. 4
1.3
Prerequisites ........................................................................................................................... 4
1.4
Related Documents ................................................................................................................. 4
1.5
Terminology............................................................................................................................. 4
1.6
Conventions ............................................................................................................................ 6
The Transaction Process, Login, and Homepage...................................................................... 7
2.1
Login ........................................................................................................................................ 7
2.2
Password Reset ...................................................................................................................... 8
2.3
Navigation Menu ..................................................................................................................... 9
2.4
The Transaction Process ...................................................................................................... 10
2.5
Authorisation ......................................................................................................................... 10
2.5.1
3
4
5
6
Settlement ......................................................................................................................... 10
The RealControl Homepage ....................................................................................................... 11
3.1
Contact Us............................................................................................................................. 11
3.2
Feedback............................................................................................................................... 11
Terminal - Processing a Transaction ........................................................................................ 13
4.1
Terminal - Sale ...................................................................................................................... 13
4.2
Terminal – Refund ................................................................................................................. 16
4.3
Terminal – Manual ................................................................................................................ 18
4.4
Terminal – Card Verification.................................................................................................. 19
4.5
Find Transactions to Void, Settle or Rebate ......................................................................... 22
Transactions - Managing and Viewing ...................................................................................... 23
5.1
Viewing Transactions in Pending .......................................................................................... 24
5.2
Voiding a transaction ............................................................................................................. 25
5.3
Transactions - Viewing Voided transactions ......................................................................... 27
5.4
Transactions - Viewing Failed transactions .......................................................................... 28
5.5
Transactions - Offline ............................................................................................................ 29
5.6
Transactions - Delayed transactions ..................................................................................... 30
Settled Transactions ................................................................................................................... 34
6.1
Batch List Level ..................................................................................................................... 34
6.2
Batch Overview Level ........................................................................................................... 36
6.3
To download reports to excel: ............................................................................................... 37
2
6.4
Transaction List Level ........................................................................................................... 38
6.5
Transaction Details Level ...................................................................................................... 40
6.5.1
Details ............................................................................................................................... 40
6.5.2
Fraud ................................................................................................................................. 43
6.5.3
DCC ................................................................................................................................... 44
6.5.4
History ............................................................................................................................... 45
6.6
Viewing Related Transactions............................................................................................... 46
6.7
View and Print Receipt .......................................................................................................... 47
6.8
Rebating a Transaction ......................................................................................................... 48
7
Fraud Management ..................................................................................................................... 51
7.1
Fraud Scoring ........................................................................................................................ 51
7.2
Fraud Rules ........................................................................................................................... 51
7.2.1
Enabling/Disabling a Check .............................................................................................. 52
7.2.2
Adding Data to a Check .................................................................................................... 53
7.3.1 Suitability score screen ........................................................................................................ 55
8
Searching for Transactions........................................................................................................ 56
8.1
Search ................................................................................................................................... 56
8.2
Search for a range of transactions ........................................................................................ 57
9
Settings ........................................................................................................................................ 58
9.1
Change Password ................................................................................................................. 58
9.2
Compulsory Password Change............................................................................................. 59
9.3
User Management ................................................................................................................. 59
9.4
Adding new Users ................................................................................................................. 61
9.5
User roles and permissions ................................................................................................... 63
9.6
User registration process ...................................................................................................... 65
9.7
Viewing & Editing existing Users........................................................................................... 66
10
Appendix ...................................................................................................................................... 68
10.1
Security Code Results ........................................................................................................... 69
10.2
AVS Results .......................................................................................................................... 69
3
About This Guide
1
This section outlines the purpose and aim of the Guide, target audience, any source materials or
terminology used, and a general document description. Please note that this document is regarded as
confidential and is for customer use only. It has been supplied under the conditions of your paymentprocessing contract.
1.1
Purpose
The purpose of this Guide is to give assistance to Users using Global Iris RealControl.
1.2
Audience
The target audience for this Guide is RealControl Users.
1.3
Prerequisites
In order to use this Guide, you should have experience with and knowledge of the following concepts:
▪
Correct use of the Global Iris RealAuth service, as outlined in the Global Iris RealAuth
Developer's Guide
1.4
Related Documents
In addition to this Guide, you can also refer to the following documents in the Global Iris
documentation set for information about the Global Iris RealAuth service:
▪
Global Iris RealAuth Response Codes
1.5
Terminology
The terminology specific to the Global Iris RealAuth application is as follows:
Expression
Definition
Acquiring bank
Your bank, with which you have a merchant services
contract.
Transaction
A transaction is a request sent to Global Iris. Transactions
can be used to authorise or refund an amount on a credit
or debit card. It can also be used to void or settle an
amount on a card.
Authorisation
The process of submitting the request to your bank in real
time to authorise the payment i.e. mark the funds on the
card holders account.
Batches
The process of collecting all valid authorisations for your
account and submitting these to the bank for settlement, to
be funded to your bank.
Settlement
When the acquiring bank (your bank) pay/move the funds
to your bank account.
4
Expression
Definition
Settled
Once the transactions have been sent to the bank for
settlement they are known as "settled" transactions.
Pending
All transactions that have not yet been settled. These may
be transactions that are:
▪
waiting to be settled by Global Iris automatically
(occurs at 12 every night)
▪
need to be manually settled by you (delayed
settlement)
Delayed
A delayed transaction is a transaction that will not be
settled automatically by Global Iris. This transaction must
be manually settled within 28 days on the Global Iris
systems. Please note that you may incur exception
charges from your bank depending on how long you take
to settle the transaction. Check with your acquiring bank
for these terms and conditions when using delayed
settlement.
Void
If a transaction is still pending i.e. not yet settled then it is
possible to void it. A void means that the transaction will be
cancelled and therefore not settled. A transaction can only
be voided when it is pending.
Note: that the funds are still marked on the card-holders
account but will not be debited.
Note: If a MasterCard transaction is voided without the
reversal being completed by calling the VAC this will
attract the MasterCard Integrity Fee. Users can avoid this
by settling the transaction then performing a rebate.
Rebate
A rebate depends on the original authorisation that was
processed, and so you do not need the card number to
refund the money onto the card. You can rebate up to
115% of the original amount. You can rebate a transaction
for up to 180 days from when the original transaction took
place.
Refund
Similar to a rebate, the refund is a transaction that refunds
monies to the cardholder and will debit your account. A
refund is not dependent on an original transaction and so
you will need the card number to process the refund.
There is no time limit to when a refund can be processed.
Terminal
A facility for processing a transaction online. A section of
RealControl in which you can process a credit card
payment.
5
Expression
Definition
Account
You can have multiple sub accounts set up on your main
account. By default you will be set up with a sub-account
called "moto". You can set up further sub-accounts, for
example "call centre".
Declined
This is a response that you can receive when a transaction
is sent for authorisation. When an authorisation is
declined, this means that the issuing bank of the card
holder have decided not to allow the transaction to go
ahead. Payment will not be taken from the card.
Referral A
This is a response that you can receive when a transaction
is sent for authorisation. When an authorisation receives a
Referral A the card has been marked as lost, stolen or
cancelled. Payment will not be taken.
Referral B
This is a response that you can receive when a transaction
is sent for authorisation. When an authorisation receives a
Referral B, the issuing bank of the card holder will not
allow the transaction to go through automatically and is
requesting that you call their authorisation centre to
process the payment.
1.6
Conventions
Global Iris documentation uses the following conventions:
Note: Tips or advice for the User.
Caution: Important note. Potential financial impact.
Convention
Description
Example
Italic or Plain Type
Hyperlinks and crossreferences
For more information see Table 1.
Italics
Names of other Guides
Global Iris RealAuth Developer’s Guide
Courier New
Program code, screen
messages,
<comments></comments>
directory files, and file
names
Courier New
Placeholder for element
names,
card_holder_name
field values, or User input
BOLD CAPS
Error and warning
messages
101 / REFERRAL B
6
The Transaction Process, Login, and
Homepage
2
This chapter describes the following:
▪
Login
▪
Navigation Menu
▪
The Transaction Process
2.1
Login
Navigate to the URL https://reporting.globaliris.com
The Login screen is displayed.
To Login:
1. In the Client id field, enter your client id as supplied by Global Iris.
2. In the Username field, enter your Username.
3. In the Password field, enter your password.
4. Click login.
7
2.2
Password Reset
In order to reset your password select “Forgot Your Password”.
The below screen will then display:
Click here to start password
reset process.
To reset the password:
1. In the Client id field, enter your client id name as supplied by Global Iris.
2. In the Username field, enter your Username.
3. In the Email Address field, enter your registered email address.
4. Click submit.
5. You will then receive an email with a link to reset your password.
8
2.3
Navigation Menu
The main menu of the RealControl homepage is located in the top panel of the screen as below.
Navigation menu.
Explanation of main menu options:
Field Name
Explanation
Home
This brings you to the RealControl homepage.
Transactions
In this section you can view the transactions that have been
authorised but not yet sent for settlement.
You can also view and download the transactions that have
been sent to your acquiring bank for settlement. The
transactions are bundled into batches which are typically
created Monday through Friday. For more information on your
specific bank batch times contact Global Iris.
Customer
This section allows you to store Customer details for recurring
use. More information on this section can be found in the
Customer and Scheduler Users Guides on the Resource
Centre.
Terminal
You can use the Terminal to process Sales, Refunds and
Manual transaction types.
Note: The Manual transaction type will not be setup as default
on your account. Manual Transactions needs an authorisation
code from the acquiring bank.
9
Field Name
Explanation
Reports
In the reports section you can view reports that have been
generated throughout the RealControl application. A history of
the previous twenty five reports ran will be viewable in this
section. It also gives you the option of downloading your
reports to Excel.
Settings
In this section you can change your login password and view
your general information.
Search on
This section allows you to search for individual transactions
based on specific search criteria.
Log out
Allows you to end your session and securely log out of
RealControl.
2.4
The Transaction Process
The transaction is processed in two stages - authorisation and settlement.
2.5
Authorisation
▪
Global Iris receive the transaction, either from your system e.g. your website or from a Global
Iris system e.g. the online Terminal.
▪
Global Iris sends the transaction for authorisation in real time through the bank network and
then sends the response back to you.
▪
If the transaction is successful, the transaction is displayed in the Transactions - Pending
section. If you wish, at this stage, you can void the transaction and the money will not be
taken from the customer's card (although it will remain held on the card until such time as it is
released by the customer’s issuing bank).
▪
If you are using 3DSecure, there is an authentication procedure which precedes the
authorisation of the transaction. Please see the Global Iris RealMPI Outline Guide for details
of this process.
▪
2.5.1
Settlement
If the transaction is processed for automatic settlement, then Global iris will settle this
transaction and send it to your acquiring bank in the next batch. This is an overnight process.
The delivery time of the batch will depend on the acquiring bank that you are using. Please
note that for some acquirers, batches will only be sent on weekdays or may be sent on
Sundays but not Fridays. For information on batch delivery times, please contact Global iris.
▪
The length of time that it takes for the transaction to be funded to your bank account will be
determined by your acquiring bank. If you have any queries about when you will receive funds
for transactions processed, please contact your acquiring bank.
▪
If the transaction is processed through delayed settlement, we then send it for settlement
once the transaction has been settled by you.
▪
Once the transaction has been sent for settlement it can then be viewed in the ‘Settled’
section. When a transaction is settled the option to void no longer exists, however, you can
process a rebate to credit the customer their money.
10
3
The RealControl Homepage
The homepage displays a trend graph of your transactions from Global Iris as shown below.
3.1
Contact Us
The home page also displays the Global Iris contact details. The “Contact Us” option on the bottom
left of the screen is accessible from every screen
Select the feedback button to
open the feedback tab.
Click ‘Contact Us’ to view the
support contact details.
3.2
Feedback
To provide Global Iris with any comments or feedback you may have, click on the feedback button to
the right of the screen.
This will open up the feedback tab where you can enter your comments. Using the drop down menus
available, choose the type and area which best relate to your comments.
11
Select the appropriate
description for your comment.
Send your comments to
Global Iris.
Finish by clicking the “Submit Feedback” button. All feedback will be sent directly to Global Iris by
email for review.
12
4
4.1
Terminal - Processing a Transaction
Terminal - Sale
The Terminal can be used to take card payments if you are contacted by a customer over the phone
or by Mail-Order.
1. Select the "Terminal" option from the navigation menu.
2. To process a sale, “Sale” must be selected from the “Type” dropdown.
3. To select a particular sub-account, choose the account from the Account dropdown. If you have
a single sub-account this will be populated by default.
Select Terminal
Select transaction type
Account.
Transaction result.
Click on the “Printer” symbol to display the receipt.
4. If the transaction result is successful or declined the appropriate result and message will appear
in the “Result” section.
5. To print a receipt for this transaction, click the “Printer” symbol.
6. The transaction message gives more detailed information of the transaction. The example below
shows that the security code entered did not meet the expected length and as a result the
transaction did not proceed to authorisation.
13
Transaction message.
When entering a transaction via the Terminal interface please note the following;
1. The Order ID must always be unique. For example, you could use an invoice number or a unique
reference for the transaction.
2. The amount must never contain decimal places; it is in cent value i.e. to process 10.00, type 1000
for all currencies.
3. The currency and card type options are restricted to what your acquiring bank have advised
Global Iris to set up on your account.
4. You can enter the security code, the 3 digit number on the reverse of the card for VISA and
MasterCard. For an AMEX card, it is a 4 digit number. If you don’t have this you can select “No
Code”.
Note: We advise that you always enter this information where possible for added security.
5. The non-mandatory fields Product ID, Variable Ref, Customer Number and Comment1 can be
used for your own reconciliation purposes, e.g. they can be used for reference numbers that
identify the product, customer etc.
6. When you have completed all the transactional information, you then click on “Process” to
complete the transaction.
7. The result will appear on the bottom of the screen. If the transaction has processed successfully
the result will be highlighted in green, however if the transaction is declined the result will be
highlighted in red. Further information will be available for each transaction in the Message field.
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
Field
Explanation
Order ID *
The order number must always be
unique. For example, you could use an
invoice number or a unique reference for
the transaction.
a-z A-Z 0-9 _ -
1-40
Amount *
The amount must never contain decimal
places; it is in cent value i.e. to process
10.00, type 1000 for ALL currencies.
The card number.
The card holder name.
0-9
1-8
0-9
a-z A-Z 0-9 “” ‘ _
12-19
1-100
Card Number *
Customer Name *
Format
Length
14
Field
Explanation
Security Code
You can enter the security code, the 3
digit number on the back of the card,
also. If you don’t have this you can select
“No Code”.
Free text field; can be used to store
information that will be relevant for your
own reconciliation purposes.
Comment 1
Format
Length
0-9 “”
3-4
a-z A-Z 0-9 ' ", + “
”._-&\/@!?
%()*:£$&€#
[]|=
0-255
Customer
Number
Free text field; can be used to store
information that will be relevant for your
own reconciliation/reporting purposes.
a-z A-Z 0-9 – “” _
.,+@
0-50
Product ID
Free text field; can be used to store
information that will be relevant for your
own reconciliation/reporting purposes.
a-z A-Z 0-9 – “” _
.,+@
0-50
Variable Ref
Free text field; can be used to store
information that will be relevant for your
own reconciliation/reporting purposes.
a-z A-Z 0-9 – “” _
.,+@
0-50
Shipping Code
Enter the Address Verification Service
(AVS) shipping code alphanumeric.
a-z A-Z 0-9 “” , . /|
0-30
Shipping Country
Select the shipping country from the drop
down.
Predefined
Predefined
Billing Code
Enter the Address Verification Service
(AVS) billing code alphanumeric.
a-z A-Z 0-9 “” , . /|
0-30
Billing Country
Select the billing country from the drop
down.
Predefined
Predefined
15
Terminal – Refund
4.2
The refund transaction type can only be accessed if you have sufficient permissions. You will need to
have been assigned the role of Administrator or Power User to gain access to this section of the
Terminal. In order to gain access you will need to contact your Administrator User.
1.
Select the "Terminal" option from the navigation menu:
2.
To process a refund, “Refund” must be selected from the “Type” dropdown.
Select Terminal
Select Refund transaction type
Account.
Enter User password.
3.
To select a particular sub-account, choose the sub-account from the Account dropdown. If
you have a single sub-account this will be populated by default.
4.
Your password is a mandatory field; you will be required to enter your personal login
password.
Note: You need to have the full card number and expiry date to process a refund; if you don't have
these details and the transaction is less than 180 days old, you should process a rebate (see
Rebating a Transaction).
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
16
Field
Explanation
Order ID *
The order number must always be
unique. For example, you could use
an invoice number or a unique
reference for the transaction.
a-z A-Z 0-9 _ -
1-50
Amount *
The amount must never contain
decimal places; it is in cent value i.e.
to process 10.00, type 1000 for ALL
currencies.
The card number.
The card holder name.
0-9
1-8
0-9
a-z A-Z 0-9 “” ‘ _
12-19
1-100
0-9 “”
3-4
a-z A-Z 0-9 ' ", + “ ” .
_-&\/@!?%()*
:£$&€#[]|=
0-255
Card Number *
Customer Name *
Security Code
Comment 1
You can enter the security code, the 3
digit number on the reverse of the
card for VISA and MasterCard.
For an AMEX card, it is a 4 digit
number. If you don’t have this you can
select “No Code”.
Free text field; can be used to store
information that will be relevant for
your own reconciliation purposes.
Format
Length
Customer
Number
Free text field; can be used to store
information that will be relevant for
your own reconciliation/reporting
purposes.
a-z A-Z 0-9 – “” _ . ,
+@
0-50
Product ID
Free text field; can be used to store
information that will be relevant for
your own reconciliation/reporting
purposes.
a-z A-Z 0-9 – “” _ . ,
+@
0-50
Variable Ref
Free text field; can be used to store
information that will be relevant for
your own reconciliation/reporting
purposes.
a-z A-Z 0-9 – “” _ . ,
+@
0-50
Shipping Code
Enter the Address Verification Service
(AVS) shipping code alphanumeric.
a-z A-Z 0-9 “” , . - / |
0-30
Shipping Country
Select the shipping country from the
drop down.
Predefined
Predefined
Billing Code
Enter the Address Verification Service
(AVS) billing code alphanumeric.
a-z A-Z 0-9 “” , . - / |
0-30
Billing Country
Select the billing country from the drop
down.
Predefined
Predefined
17
Terminal – Manual
4.3
The Manual transaction type can only be accessed if you have sufficient permissions. You will need to
have been assigned the role of Administrator or Power User to gain access to this section of the
Terminal. In order to gain access you will need to contact your Administrator User.
Note: Manual transactions are not sent to the bank for authorisation, instead they are added directly
to the day's settlement file. Merchants must manually obtain an authorisation code for transactions of
this type. Typically, this involves contacting the acquiring bank's authorisation centre by phone. Global
Iris will require confirmation from the acquiring bank before this facility can be used.
1.
Select the "Terminal" option from the navigation menu:
2.
To process a manual, “Manual” must be selected from the “Type” dropdown.
Select Terminal menu.
Select Manual transaction type.
Account.
Input Authcode
.
3.
To select a particular sub-account, choose the sub-account from the Account dropdown.
If you have a single sub-account this will be populated by default.
4.
A manual transaction does not go on-line for authorisation with your acquiring bank, so
you are required to input a two to six alphanumeric authcode. You should check with your
Acquiring bank for format and lengths when signing up to this service.
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
18
Field
Explanation
Order ID *
The order number must always be unique.
For example, you could use an invoice
number or a unique reference for the
transaction.
Amount *
The amount must never contain decimal
places; it is in cent value i.e. to process
10.00, type 1000 for ALL currencies.
The card number.
The card holder name.
Card Number *
Customer
Name *
Security Code
Comment 1
You can enter the security code, the 3 digit
number on the reverse of the card for VISA
and MasterCard. For an AMEX card, it is a 4
digit number. If you don’t have this you can
select “No Code”.
Free text field for your own reconciliation.
Format
Length
a-z A-Z 0-9 _ -
1-50
0-9
1-8
0-9
a-z A-Z 0-9 “” ‘ _
12-19
1-100
0-9 “”
3-4
a-z A-Z 0-9 ' ", + “ ” . _
-&\/@!?%()*:£
$&€#[]|=
0-255
Customer
Number
Free text field for your own reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Product ID
Free text field for your own reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Variable Ref
Free text field for your own reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Shipping Code
Enter the Address Verification Service (AVS)
shipping code alphanumeric.
a-z A-Z 0-9 “” , . - / |
0-30
Shipping
Country
Select the shipping country from the drop
down.
Predefined
Predefined
Billing Code
Enter the Address Verification Service (AVS)
billing code alphanumeric.
a-z A-Z 0-9 “” , . - / |
0-30
Billing Country
Select the billing country from the drop down.
Predefined
Predefined
4.4
Terminal – Card Verification
The Card Verification transaction type can only be accessed if you have sufficient permissions. You
will need to have been assigned the role of Administrator or Power User to gain access to this section
of the Terminal. In order to gain access you will need to contact your Administrator User.
The Card Verification transaction type is used to check a card is valid and active without authorising
or holding funds. In the past a merchant might authorise a small amount (like 10c) to check the card
and then void that transaction. The Card Verification transaction should be used if supported by the
acquiring bank and Global Iris.
19
1.
Select the "Terminal" option from the navigation menu:
2.
To process a card verification transaction, “Card Verification” must be selected from the
“Type” dropdown.
Select Terminal
Account.
Select Card Verification transaction type.
The amount is zero as no
money is held.
3.
To select a particular sub-account, choose the sub-account from the Account dropdown.
If you have a single sub-account this will be populated by default.
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
20
Field
Explanation
Order ID *
The order number must always be
unique. For example, you could use an
invoice number or a unique reference
for the transaction.
Card Number *
Customer Name
*
Security Code
The card number.
The card holder name.
Comment 1
You can enter the security code, the 3
digit number on the reverse of the card
for VISA and MasterCard. For an
AMEX card, it is a 4 digit number. If
you don’t have this you can select “No
Code”.
Free text field for your own
reconciliation.
Format
Length
a-z A-Z 0-9 _ -
1-50
0-9
a-z A-Z 0-9 “” ‘ _
12-19
1-100
0-9 “”
3-4
a-z A-Z 0-9 ' ", + “ ” . _
-&\/@!?%()*:£
$&€#[]|=
0-255
Customer
Number
Free text field for your own
reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Product ID
Free text field for your own
reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Variable Ref
Free text field for your own
reconciliation.
a-z A-Z 0-9 – “” _ . , +
@
0-50
Shipping Code
Enter the shipping code.
a-z A-Z 0-9 “” , . - / |
0-30
Shipping Country
Enter the Address Verification Service
(AVS) shipping code alphanumeric.
Predefined
Predefined
Billing Code
Enter the Address Verification Service
(AVS) billing code alphanumeric.
a-z A-Z 0-9 “” , . - / |
0-30
Billing Country
Select the billing country from the drop
down.
Predefined
Predefined
21
4.5
Find Transactions to Void, Settle or Rebate
The “Search on” option is used to find transactions that you may need to void, settle or rebate. You
can do this by entering the text to search for in the text box provided, then choose the search option in
the "Search on" dropdown list then search by clicking "Go". This returns a list of transactions that
match your search.
Enter transaction text.
Select transaction criteria.
22
5
Transactions - Managing and
Viewing
Transactions that are not settled are listed in the “Transactions” section by date.
Transactions fall into four categories:
▪
Pending - transactions that will be settled in the next batch.
▪
Delayed settlement - transactions that need to be manually settled.
▪
Failed transactions - transactions that have declined.
▪
Voided transactions - transactions that have been voided.
You can select each option in the Transactions Type dropdown menu screen on the left of the screen.
Select Transactions from the navigation menu.
Transaction status.
Transaction
categories.
23
5.1
Viewing Transactions in Pending
1. To view your Pending transactions select Transactions – Pending; the twenty most recent
pending transactions will display on screen.
The screen is displayed as follows:
Transaction Status.
Pending.
Transaction line.
To navigate through a range of
transactions click ‘Next’.
2. To view more details on the transaction, click anywhere on the transaction line.
3. To view the next twenty transactions, click on the ‘Next’ located at the bottom right of the
screen to proceed to the next page.
24
5.2
Voiding a transaction
Transactions in the Pending and Delayed categories can be voided to prevent the transaction from
proceeding to settlement.
Note: If a transaction is voided, the amount of the authorisation will still show as having been debited
on the card holder’s account until the funds are released by the card holder’s bank. This process can
take up to twenty eight days. For this reason, it is recommended that if it is necessary to credit a
customer, the Rebate or Refund transaction types are used where possible.
Note: If a MasterCard transaction is voided without the reversal being completed by calling the VAC
this will attract the MasterCard Integrity Fee. Users can avoid this by settling the transaction then
performing a rebate.
1. Navigate to the transaction you wish to void. Click on the transaction line to view the
transaction details. The Void option will be available for transactions with a transaction status
of Pending or Delayed.
Click here to display the Void screen.
Transaction status.
2. You are then presented with the modal screen below, where you can enter an optional
comment for reconciliation purposes before voiding.
25
Additional comments can
be entered here.
To complete the void, click "void".
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
Field
Format
Length
Comment Line
a-z A-Z 0-9 ' ", + "" . _ - \ / @ ! ? % ( )
0-255
*:£$€#[]|=
26
5.3
Transactions - Viewing Voided transactions
To view your voided transactions select Transactions – Voided, the twenty most recent voided
transactions will display on screen. To view the voided transactions details, click on the transaction
line to display the following screen:
Transaction Status.
To view the histories of a transaction select
“History”.
27
5.4
Transactions - Viewing Failed transactions
To view your failed transactions select Transactions – Failed, the twenty most recent failed
transactions will display on screen.
To view the failed transactions details, click on the transaction line to display the following screen:
Transaction Status.
28
5.5
Transactions - Offline
Some authorisations will be declined with a code 102 Response, the message will be Bank Referral
(102) or similar. These transactions may still be authorised in RealControl by using the offline request
type. Merchants must manually obtain an authorisation code for transactions of this type. Typically,
this involves contacting the acquiring bank's authorisation centre by phone. Offline transaction type is
not enabled by default. To have the transaction type enabled, please contact the Global Iris Support
team.
If a transaction has failed with a 102 Response, it will be located in the failed transaction section of
RealControl. If you have obtained the authorisation code for this transaction, you can then proceed by
clicking on the “Offline” tab as seen below.
Offline.
To complete this transaction, you must enter the authorisation code into the “Offline Authcode” field.
Enter authorisation code
obtained by acquiring bank.
29
5.6
Transactions - Delayed transactions
When transactions are submitted for authorisation to Global Iris it is possible to flag the transaction for
delayed settlement.
Note: All transactions are sent for automatic settlement by default.
To process a delayed transaction through the Terminal unselect “Automatically settle to the bank” as
below:
To process a delayed transaction deselect
“Automatically settle to the Bank”.
Transactions that are set to delayed settlement will authorise in real time but will not be funded to your
account until you manually settle the transaction, either through RealControl or by sending in an XML
settle request.
Note: If a MasterCard transaction is delayed beyond 4 days it will attract the MasterCard Integrity
Fee.
Note: You must manually settle a delayed transaction within 28 days of the initial authorisation.
Caution: Failure to settle a delayed transaction within this timeframe will result in the loss of the
authorised amount. You will then need to contact the cardholder to process the transaction again in
order to receive payment.
30
To view delayed transactions:
To view your Delayed transactions select Transactions – Delayed, the twenty most recent delayed
transactions will display on screen.
Select Delayed from the
drop down menu.
Transaction status.
Click on the transaction line to view more
details from the transaction.
31
To settle a delayed transaction:
1. To view the delayed transactions details, click on the transaction line to display the following
screen:
2. On this screen you are given the option to "Settle".
Transaction Status.
Click ‘Settle’.
When you choose to settle a transaction the following modal appears:
32
Amount in cents/pence.
For reconciliation
purposes, a
Customer Number,
Variable Reference,
Product ID and
Comment can be
included.
Click here to settle the transaction.
3. The transaction amount can be adjusted up to 115% of the original authorised amount. The
amount must be entered in cents e.g. 1000 is equal to €10.
Note: The adjustment amount is dependent on your acquiring bank.
4. For reconciliation purposes, a Customer Number, Variable Reference, Product ID and
Comment can be included.
5. To complete the transaction click "Settle".
Note: If the transaction was authenticated by 3dsecure, you must settle exactly 100% of the
authenticated value i.e. if the authenticated and authorised value was €100 then the transaction must
be settled for €100.
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
Field
Format
Length
Comment
a-z A-Z 0-9 ' ", + "" . _ - \ / @ ! ?
0-255
%()*:£$€#[]|=
0-9
Amount
0-8
Customer Number
a-z A-Z 0-9 - "" _ . , + @
0-50
Product ID
a-z A-Z 0-9 - "" _ . , + @
0-50
Variable Reference
a-z A-Z 0-9 - "" _ . , + @
0-50
33
6
Settled Transactions
Once the transactions have been sent to the acquiring bank for settlement they are known as
"Settled" transactions. The transactions are settled in batches which are typically created Monday
through Friday. For more information on your specific bank batch times contact Global Iris.
There are four levels in the settled section; each level holds more information about the batch you
want to view:
▪
Batch list level - shows a list of all your batches.
▪
Batch overview level - shows the details of a selected batch.
▪
Transaction list level - shows a list of the transactions in the batch.
▪
Transaction details level - shows the details of a selected transaction in the batch.
To access select “Settled” from the
Transactions section.
6.1
Batch List Level
To view your settled transactions select Transactions – Settled, the most recent twenty batches will
display on screen.
Note: In the settled section batches are listed by date.
34
Bank Name.
Timestamp.
No. of
Sales.
Net Total.
No. of refunds.
Batch id.
Explanation of Column Titles on Batch List screen:
Title
Description
Date of Batch
This is the date that the batch was opened, this
defaults to the date of the first authorisation
request in the batch. It is not the date of batch
submission.
Batch ID
This is a batch number assigned by Global Iris;
these numbers are not in sequence.
Merchant Number
This is the merchant services number that the
transactions have been processed through.
No. of Sales
This displays the total amount and currency for the
authorisations in this batch.
No. of Refunds
This displays the total amount and currency for the
refunds and rebates in this batch. Refunds/Credits
are displayed in blue.
Net Total
This displays the Net total and currency of the
batch i.e. Sales/Debits amount minus the
Refunds/Credits amount.
35
6.2
Batch Overview Level
You can click on each batch line to see further details about the batch as shown below.
Sub Account Breakdown.
Generated reports can be found in the
“Reports” section.
To view a list of all transactions
in this batch please click here.
In the above example the Batch ID is 2612739 and the batch is broken down by Account and Card
Issuing Country.
By clicking “Generate Report” in the top right corner you can schedule the batch report in the
“Reports” section.
You can view the individual transactions in the Batch by selecting the “View Transactions” button on
the bottom right of the screen.
Explanation of each Column in Batch overview level:
Title
Description
Date of Batch
This is the date that the batch was opened, this
defaults to the date of the first authorisation
request in the batch. It is not the date of batch
submission.
Batch ID
This is a batch number assigned by Global Iris;
these numbers are not in sequence.
Merchant Number
This is the merchant services number that the
transactions have been processed through.
No. of Sales
This displays the total amount and currency for
36
Title
Description
the authorisations in this batch.
No. of Refunds
This displays the total amount and currency for
the refunds and rebates in this batch.
Refunds/Credits are displayed in blue.
Net Total
This displays the Net total and currency of the
batch i.e. Sales/Debits amount minus the
Refunds/Credits amount.
Generate Report
This action queues the batch in your “Reports”
section for download to excel.
View Transactions
This action lists all transactions in the Batch.
6.3
To download reports to excel:
In the batch overview level, The “Generate Report” button on the top right of the screen enables you
to queue a report in the “Reports” section of the main menu. In the reports section you can then
download to an excel spread sheet.
1. Click on the download icon to the right of the report line to open or save the file.
2. If you choose to save the file, you can save it as an excel file on your local machine.
3. The file starts downloading to excel based on your browser settings.
Select the Reports tab.
The report status.
Click on the download icon to
open or download report.
37
6.4
Transaction List Level
By choosing View Transactions on the batch overview screen you are taken to the below screen.
This screen lists the most recent transactions in the batch.
Select the arrow to view
complete Order ID.
Click on ‘Next’ to view
next twenty transactions.
1. You can click on each transaction line to view the individual transactions details for that
transaction.
2. By selecting the arrow on the left of the transaction you can display the complete Order ID.
To view the next twenty transactions, click on the navigation arrow located at the bottom right of the
screen to proceed to the next page.
Note: Rebates/Refunds are displayed in blue within the Pending screen.
38
Explanation of columns on Transaction List screen
Title
Description
Time Stamp
The time the transaction was authorised.
Order ID
Your unique Order ID that was sent in the authorisation request.
Cardholder Name
The cardholder name.
Status
The status of the transaction in the Pending section will be
‘Pending’
Amount
The Settled amount of the transaction.
Currency
The Currency of the transaction.
Card Type
Displays the scheme of the card used.
Fraud Score (TSS)
This is the score that the transaction received from RealScore the
fraud scoring tool.
Customer Number
This displays information sent in the Customer Number field of the
authorisation. This information can be specific to your company,
for example, a reference number that you use to identify your
customers. If you are taking transactions through the Terminal,
this will be the value that you entered in the Customer Number
field. To find out how to send information in this field from your
website, please consult the Global Iris RealAuth Developer's
Guide.
Prod id
This displays information sent in the Product ID field of the
authorisation. This information can be specific to your company,
for example, a reference number that you use to identify your
products. If you are taking transactions through the Terminal, this
will be the value that you entered in the Product ID field. To find
out how to send information in this field from your website, please
consult the Global Iris RealAuth Developer's Guide.
Var Ref
This displays information from the Var Ref field. This information
is specific to your company. If you are taking transactions through
the Terminal, this will be the value that you entered in the Variable
Ref field. To find out how to send information in this field from your
website, please consult the Global Iris RealAuth Developer's
Guide.
39
6.5
Transaction Details Level
You can view more information on a transaction by clicking on the transaction line.
6.5.1
Details
In the Details section you can view general information about the transaction as below.
Currency.
Explanation of Field Titles on Transaction Details screen.
Title
Description
Order ID
This is the unique identifier for the transaction.
History
This tab displays the history of the transaction such as authorisation
details. If the transaction had been voided or rebated this information can
be viewed in this section.
Account
The sub-account that the transaction was processed under. In the
example above this is “Internet".
Transaction Amount
The value of the transaction.
Currency
The currency the transaction was processed in.
Timestamp
The date and time the transaction was processed.
Result
The result of the transaction which is passed back by the card holders
40
Title
Description
issuing bank.
Message
This is the result message which is passed back by the card holders
issuing bank.
Pas Ref
This is an internal Global Iris reference, unique to each transaction.
Fraud Score (TSS)
This is the score that the transaction received by RealScore, the fraud
scoring tool.
Batch id
This shows the Batch ID of the batch that the transaction is associated
with. If this transaction was still declined and therefore not batched, then
this would say "-1". However, in the “Settled” area, there should always
be a Batch ID here.
Security Code
This shows the result of the Security Code check. Please see the
Appendix for the possible security code results.
AVS Postcode
This shows the result of the Address Verification Service (AVS) on the
postcode. Please see the appendix for the possible AVS results.
AVS Address
This shows the result of the Address Verification Service (AVS) check on
the numbers in the billing address supplied by the customer. Please see
the appendix for the possible AVS results.
Cardholder Name
The Cardholder name.
Card Number
This shows the card type and the card number masked with X's for
security reasons.
Card Issuer
This displays the name of the bank that issued the card, if that
information is available.
Card Issuer Country
The country the card was issued in.
Originating I.P.
This shows the IP address that the transaction was processed through.
Customer I.P.
This shows the IP address of the customer.
Status
This shows the current stage of the transaction process.
Customer Number
This displays information sent in the Customer Number field of the
authorisation. This information can be specific to your company, for
example, a reference number that you use to identify your customers. If
you are taking transactions through the Terminal, this will be the value
that you entered in the Customer Number field. To find out how to send
information in this field from your website, please consult the Global Iris
RealAuth Developer's Guide.
41
Title
Description
Product Code
This displays information sent in the Product ID field of the authorisation.
This information can be specific to your company, for example, a
reference number that you use to identify your products. If you are taking
transactions through the Terminal, this will be the value that you entered
in the Product ID field. To find out how to send information in this field
from your website, please consult the Global Iris RealAuth Developer's
Guide.
Var Ref
This displays information from the Var Ref field. This information is
specific to your company. If you are taking transactions through the
Terminal, this will be the value that you entered in the Variable Ref field.
To find out how to send information in this field from your website, please
consult the Global Iris RealAuth Developer's Guide.
Transaction id
This is an internal Global Iris reference, unique to each transaction.
Comment 1 & 2
This is an available field for your reconciliation.
Note: For transactions processed through RealControl and the Virtual
Terminal, the ‘Comment 2’ field displays the User who processed the
transaction.
42
6.5.2
Fraud
In the Fraud section you can view the 3d secure information for the transaction.
3D secure result summary
is displayed here.
Click here to view 3dsecure
transaction details.
Please see table below for
detailed description of each.
Explanation of Details on Fraud Transaction Details screen
Title
Description
UCAF
This is the Cardholder Authentication Verification Value created during cardholder
(AAV/CAVV)
authentication.
This is a Global Iris generated transaction reference that the merchant sends to the
XID
ACS in advance of the cardholder authentication.
ACS URL
This is the address of the Access Control Server, the issuing banks website.
This is the E-Commerce Indicator, it can be the following values:
ECI
Visa
MasterCard/Switch
(UKDM)
5
2
6
1
7
0
Ecommerce Indicator (ECI)
Full 3D Secure – cardholder Enrolled
Merchant 3D Secure – cardholder not enrolled or attempt ACS
server was used
Non 3D Secure transaction. E.g. a refund or a 3D Secure
transaction which failed midway. It is up to the merchant to decide
whether or not to proceed with a non-3D Secure transaction. The
liability shift no longer applies.
For more information on 3d Secure implementation and management please see the Global Iris
RealMPI Developers Guide.
43
6.5.3
DCC
In the DCC section you can view the Dynamic currency conversion (DCC) result of the transaction.
For more information on DCC implementation please see the Global Iris RealFX Developer’s Guide.
Click here to view DCC
transaction details.
44
6.5.4
History
In the history section, you can view the details of the authorisation and all subsequent actions that
have been carried out against the order. These may include settle, rebate and void details.
Subsequent Void.
Original Authorisation.
45
6.6
Viewing Related Transactions
While in the transaction details screen you can link to related transactions by clicking on the “Cross
reference search” icon’s. For example if you click on the Cross reference search tag to the right of
the card number this will display all transactions processed on this card. Please see the below screen
shot to see the common fields on which a Cross Reference Search can be processed.
Cross reference Search Icon
46
6.7
View and Print Receipt
To print a receipt following a transaction, click on the “Printer” symbol. This will open up a new tab in
your browser, containing the receipt. Then use the onscreen options to save or print the receipt as
necessary.
Click on the printer symbol to open the
receipt in a new tab.
You can also view and print the receipt from the transaction details window. Again click on the
“Printer” symbol to open up the receipt in a new tab in your browser.
Click on the “Printer” symbol to open the
receipt in a new tab.
47
6.8
Rebating a Transaction
A rebate is a transaction that refunds monies to the cardholder and debits the merchant’s bank
account. It uses the card details from the original authorisation transaction; therefore, you do not need
the card details to process a rebate.
Note: The Rebate transaction type can only be accessed if you have sufficient permissions. You will
need to have been assigned the role of Administrator or Power User to gain access to this section. In
order to gain access you will need to contact your Administrator User.
There are two restrictions for rebates that do not apply to refunds (for more information on processing
a refund, please see Section 3.2, Terminal - Refund)
▪
▪
There is an upper limit on the amount that you can rebate: you can partially rebate the
transaction, rebate the full amount or rebate any amount up to 115% of the original
authorisation.
You can only rebate the transaction up to 180 days after it has originally been processed.
After 6 months, you will need to process a refund (see Section 3.2, Terminal - Refund).
Rebate.
48
To process a rebate:
1. Find the original transaction, you can do this by using the Search on option (see Search
on – Search for a single transaction) or navigate through the Settled section.
2. Click on the transaction line to bring you into the transaction details. At the top of the
transaction details you can see the button “Rebate” as shown above.
3. You can change the amount that you want to rebate and you can also enter a Comment,
Customer Number, Variable Reference and Product ID for reconciliation purposes.
4. You are required to enter your personal login password.
5. Click on “Rebate” to process this transaction. You can then view the rebated transaction
in the Pending section.
Change the amount (in cents / pence) to
the amount you want to rebate.
Add comments here.
Click to Rebate.
Enter your login password.
49
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
Field
Format
Length
Comment
a-z A-Z 0-9 ' ", + "" . _ - \ / @ ! ?
%()*:£$€#[]|=
0-255
Amount
0-9
0-8
Customer Number
a-z A-Z 0-9 - "" _ . , + @
0-50
Product ID
a-z A-Z 0-9 - "" _ . , + @
0-50
Var Ref
a-z A-Z 0-9 - "" _ . , + @
0-50
50
7
Fraud Management
This chapter describes the fraud scoring system that RealControl employs to identify potentially
fraudulent transactions.
7.1
Fraud Scoring
RealControl Fraud Management is designed to assist merchants with managing fraud at the point of
sale by identifying negative data and pattern checking for each transaction in real time. This is a
merchant configuration tool and the rules and weights are set by the merchant. The result of this
checking is returned with the transaction response.
The Fraud Management section of RealControl is used to configure various parameters and settings
for Fraud Scoring. Fraud Scoring uses data entered in RealControl and also data sent in the
transaction to carry out the checks. This is carried out on a per sub-account basis and needs to be set
up individually on each sub-account. You should also reference the Global Iris Fraud Management
User Guide which details how to set up the checks.
7.2
Fraud Rules
When you click on the ‘Fraud Management’ tab in RealControl you are presented with a list of
currently enabled/disabled checks on a subaccount basis.
You choose the sub-account you wish to apply the rules to from the Account drop-down menu.
Select sub-account
from dropdown menu.
51
The Fraud Rules can be classified into four separate zones. These are:
▪
Transaction Screening (Zone 1000): These rules compare the data in the transaction against
data supplied through RealControl. These are unique to each merchant. E.g. high risk card
number.
▪
Data Sanity Checking (Zone 2000): These rules compare certain fields in the transaction
against other fields in the transaction. E. g. comparing shipping country to billing country if
supplied in the transaction.
▪
Pattern Matching (Zone 3000): These rules compare data in a transaction against data from
previous transactions. E.g. the same card used with a different name.
▪
Post Auth (Zone 5000): These rules can reduce the score based on checks that occur after
the authorisation of the transaction. E.g. the address check or security code check if supplied
in the transaction.
7.2.1 Enabling/Disabling a Check
Within the Fraud Checks screen, you can enable or disable a rule, choose to send the result of the
rule in your response or enable or disable Auto Check. Auto Check allows you to reject transactions
automatically based on the Fraud Score. It is not enabled by default; you will need to speak Global Iris
to enable it.
To enable a check, you will need to go to the Disabled Checks section within Fraud Checks. This is
located at the lower part of the screen.
Click to ‘Enable’
52
After the check has been enabled, it will then be located in the Enabled checks section on the top part
of the screen. By clicking view, you can amend the weight that is given to each rule or disable the
rule.
You can amend the weight that is given to each rule, which calculates its importance. For example:
▪ If you set all weights to 100, then the rules are all of equal importance.
▪ If you set rule 1000 to 75 and rule 1010 to 25, then rule 1000 is 3 times more important than
rule 1010 and this will be reflected in the score received. See the weights section in the
Global Iris Fraud Management User Guide.
By clicking Edit you can
amend the weight of the
rule.
Click to ‘Disable’
7.2.2 Adding Data to a Check
For rules in Zone 1000 (except 1012,1100) they are configurable via the Edit button contained within
the row of the selected rule. This is where you enter the specific data that you wish to have your
transactions checked against.
To the right of the selected rule, the Default Return Score is displayed. This is the score that is
returned if the given rule is not triggered by the data entered for the transaction. This can be amended
via the Change button beside the Default Score.
To enter a new value for a particular rule, simply enter that value into the relevant field and click Find
or Add. You will be then prompted to select which score you wish to have returned for that rule if that
value appears in a particular transaction. For example, if you wish to reduce the Fraud Score
whenever you receive a transaction from a customer “Joe Bloggs”:
53
▪
▪
▪
▪
Go to rule 1001 – Cardholder Name
Click Edit, then enter in “Joe Bloggs” in the text field and click Find or Add.
Choose the score you wish to have returned if this value appears in the transaction.
Click Save.
Below is an example of how to add data to a check:
Enter the Cardholder Name that you wish
to reduce the Fraud Score when a
transaction contains this name.
Then click ‘Find or
Add’.
You can then choose the score you wish to return if the value appears in the transactions
Select number from the scale to be
returned if information returned is a value
submitted in a transaction matches.
To save this Fraud Score, click
‘Update’.
54
7.3.1 Suitability score screen
The transaction score will be displayed in the transaction details, in the suitability score field. You can
click on this score to view a breakdown of the checks that have passed and failed. The screen looks
as follows:
Within the transaction
details, click on the
magnifying glass beside
Fraud Score to display
the Score breakdown
for that transaction.
This will display a breakdown of the Fraud Score results for that transaction:
55
8
8.1
Searching for Transactions
Search
The “Search” option in the Transactions section, allows you can search for a single transaction or
alternatively search for a range of transactions based on the search criteria entered. The “Search”
menu will display on the left of the screen as below:
Search results can be displayed or queued in the Reports section.
Search Menu.
56
8.2
Search for a range of transactions
Select sub-accounts to search under.
Select your date range
within one calendar month.
You can narrow your search by
including known transaction details.
To search for a range of transactions:
▪
To search a specific sub-account you can click on the “Account” field and select the subaccount(s) from the drop down menu which will list all your available sub-accounts. To remove
accounts from your search simply click the “x” to right of the account name. Please refer to the
above screenshot.
▪
You will need to enter from and to dates; you can type the desired date or use the calendar by
clicking on the provided text boxes for each. The maximum search range is one calendar month.
▪
▪
To narrow your search, include known transaction details. e.g. Order ID
You can then click “Search” to display the screen or “Report” to queue the report for download to
an excel spread sheet in the “Reports” section of the main menu. Please refer to the above
screenshot.
57
9
Settings
This section covers:
▪
▪
9.1
Change Password
Compulsory password change
Change Password
In Settings, you have the option to change your password.
To change your password click “Edit”.
The change password section will expand as below:
58
9.2
Compulsory Password Change
Due to our security requirements here at Global Iris we enforce that all Users of RealControl change
their password every 90 days.
If your password has expired the below screen will display on login.
To change your password successfully, you must use the following criteria:
Password must:
▪ Be at least 7 characters in length;
▪ Contain a mix of at least 3 of the following four groups

upper-case letter(s)

lower-case letter(s)

number(s)

symbol(s)
▪ You cannot use a previously used password.
9.3
User Management
Note: To access the User Management section of RealControl you will need to have the
Administrator role assigned to your User login.
The User Management section is located under Settings – User Management.
59
This section covers the following:
1.
2.
3.
4.
Adding new Users.
User roles and permissions.
User registration process.
Viewing & Editing existing Users.
Select settings from
the navigation menu.
Select User Management.
60
9.4
Adding new Users
To create a new User click on “+ Add New” as below.
Select to add a new User.
You will then see the following screen:
61
Format and Length of fields:
Note: Please be aware that "" means a space. The mandatory fields are marked with a star; these are
required in order for the transaction to process.
Field
Description
Format
Length
Email *
This is the Users email
address
[A-Z a-z 0-9 . _ % -] + @ [AZ a-z 0-9 . -]+\\.[a-z A-Z]
5-50
User Name
This is the Users Username
a-z A-Z 0-9 ! _
3-20
First Name
This is the Users First Name
a-z A-Z 0-9 + . ' ; “”,-_ &
0-50
Surname
This is the Users Surname
a-z A-Z 0-9 + . ' ; “”,-_ &
0-50
Enable for automated
password reset
This flag determines whether
a User can use the
automated password reset
functionality
Predefined
Predefined
Roles*
A role must be selected for
the User in order to specify
their User permissions. The
role will be one of those
described below.
At least one role needs to
be selected.
Predefined
Administrator Role *
Users can access all
functionality of RealControl
and User Management.
At least one role needs to
be selected.
Predefined
Power User Role *
Users can access all
functionality of RealControl
except User Management.
At least one role needs to
be selected.
Predefined
Sales Agent *
Users can access the
Terminal only
At least one role needs to
be selected.
Predefined
Read Only *
Users can view RealControl
only.
At least one role needs to
be selected.
Predefined
62
9.5
User roles and permissions
Users of RealControl can be assigned a role which defines the areas and functionality to which they
have access. The following roles can be assigned:
▪
▪
▪
▪
▪
▪
Administrator
Power User
Sales Agent
Read Only
Fraud Manager
User Manager
Below are the actions each role can carry out:
Action
Ability to view
transaction
details
Ability to
generate, view
and download
reports
Ability to
process sales
Ability to
perform
refunds
Ability to
perform rebate
/ void / settle
transactions
View the
settings
general
section
Change your
existing
password
Add new
RealControl
users
Change the
Roles of other
Users
Request an
Automated
Password
Reset for other
User
View Fraud
Management
SectionView/Edit
Fraud Rules
Administrator
Power User
Sales Agent
Read Only
Fraud
Manager
User Manager


































































63
Note: All Users must be assigned at least one role.
Within the User Management section, Administrators can assign roles to existing and new Global Iris
RealControl Users.
User Roles.
64
9.6
User registration process
Once you have been sent a registration request you will receive and email from
globaliris@realexpayments.com. Simply click on the registration link in this email to be brought to the
registration page below:
The fields that have been completed in the User Management section by your Administrator User will
be populated on the registration page.
Note: If the username was set by the Administrator it cannot be changed when you are registering.
All fields on the registration page are mandatory unless the Administrator User has deselected
“Enable for automated password reset” on the add User screen in User Management. By deselecting
this option, the mobile number field is no longer mandatory when setting up a new User.
Click “Register” to complete the registration process and you will be directed to login to RealControl
(see section 2.1 Login).
65
9.7
Viewing & Editing existing Users
1. To view and edit an existing Users details, select the Username from the User Management
drop down as below.
2. Select the “View” button to display the Users details.
Select the Username from the drop down.
Click View to display
selected User details.
66
The Users details are displayed on screen as below:
Click to “Edit” User details.
Send Password Reset Email.
Click to return to previous page.
1. If the User has been set up for automated password resets you will have the option to “Send
Reset Password Email”. This option allows you to send an email to the Users registered email
address containing a link to prompt them to change their password.
Example email below:
“Hi (Your Name),
You have requested to reset your password.
Please use this link to reset your password within the next 24 hours. Once you open the link you will
also receive a text message with your password reset code.
https://reporting.globaliris.com/reset/80a5ec88-76d7-4b0f-adc5-864cd3764c8
If you did not request for your password to be reset please email globaliris@realexpayments.com to
let us know.
Regards,
Global Iris Support Team”
2. To change the Users details or role click “Edit”.
3. To return to the previous screen click “Back”.
67
Appendix
10
This appendix lists the following:
▪
The current set of result codes returned by the Global Iris system.
Transaction Response Codes
Note: All Response Codes are subject to change without notice.
Code
00
101
102
103
2xx
3xx
5xx
666
Code
00
1xx
Description
Successful
Declined by Bank
Referral by Bank (treat as decline in automated system such as internet)
Card reported lost or stolen
Error with bank systems
Error with Global Iris systems
Incorrect XML message formation or content
Client deactivated.
Description
Successful – the transaction has processed and you may proceed with the sale.
A failed transaction. You can treat any 1xx code as a failed transaction and inform your
customer that they should either try again or try another payment method.
If you wish you may provide alternate flows based on the specific codes as follows:
101 Declined by Bank – generally insufficient funds or incorrect expiry date.
102 Referral by Bank (treat as decline in automated system such as internet)
103 Card reported lost or stolen
107 Your fraud checks blocked the transaction.
1xx Other reason, rare. Treat as a decline like 101.
2xx
Error with bank systems – generally you can tell the customer to try again later. The
resolution time depends on the issue.
3xx
Error with Global Iris systems – generally you can tell the customer to try again later. The
resolution time depends on the issue.
666
Client deactivated – your Global Iris account has been suspended. Contact Global Iris
support for further information.
68
10.1
Security Code Results
Result
M
N
I
U
P
10.2
Result
M
N
I
U
P
Message
Security Code Matched
Security Code Not Matched
Security Code Not checked due to problem
Security Code Not checked as Issuer not certified
Security Code Not Processed
AVS Results
Message
Data Matched
Data Not Matched
Data Not Checked
Unavailable
Partial Match
69
Global Payments
51 De Montfort Street
Leicester
LE1 7BB
Tel 0845 702 3344*
Textphone 0845 602 4818
Email globaliris@realexpayments.com
Global Payments is HSBC’s preferred supplier for card processing in the UK.
Global Payments is a trading name of GPUK LLP. GPUK LLP is authorised by the Financial Conduct Authority under the
Payment Services Regulations 2009 (504290) for the provision of payment services.
GPUK LLP is a limited liability partnership registered in England number OC337146. Registered Office: 51, De Montfort Street,
Leicester, LE1 7BB. The members are Global Payments U.K. Limited and Global Payments U.K. 2 Limited. Service of any
documents relating to the business will be effective if served at the Registered Office.
*Lines are open between 9am – 5pm Monday to Friday excluding public holidays. To help us continually improve our service and
in the interests of security, we may monitor and/or record your telephone calls with us. Any recordings remain our sole property.
We also provide a Textphone service on 0845 602 4818.
© GPUK LLP. All rights reserved.
GP023 02/2013
70
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