Avaya CMS Sun Ultra 5 Computer Hardware

Avaya™ Call Management System (CMS)
Sun® Ultra™ 5 Computer
Hardware Installation, Maintenance, and
Troubleshooting
585-215-871
Issue 3.2
April 2002
Compas ID 79853
© 2002, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, information
is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications system
by an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or working on your company's behalf).
Be aware that there may be a risk of toll fraud associated with your
system and that, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1 800 643 2353 for the United States and
Canada. For additional support telephone numbers, see the Avaya Web
site:
http://www.avaya.com
Select Support, then select Escalation Lists US and International.
This Web site includes telephone numbers for escalation within the
United States. For escalation telephone numbers outside the United
States, select Global Escalation List.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with
either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multiplexed
and/or circuit-based) or asynchronous (character-, message-, or packetbased) equipment or interfaces for reasons of:
•
Utilization (of capabilities special to the accessed equipment)
•
Theft (such as, of intellectual property, financial assets, or
toll-facility access)
•
Eavesdropping (privacy invasions to humans)
•
Mischief (troubling, but apparently innocuous, tampering)
•
Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor costs, and/or legal
costs).
Your Responsibility for Your Company’s Telecommunications
Security
The final responsibility for securing both this system and its networked
equipment rests with you - an Avaya customer's system administrator,
your telecommunications peers, and your managers. Base the fulfillment
of your responsibility on acquired knowledge and resources from a
variety of sources including but not limited to:
•
Installation documents
•
System administration documents
•
Security documents
•
Hardware-/software-based security tools
•
Shared information between you and your peers
•
Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
•
your Avaya-provided telecommunications systems and their
interfaces
•
your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
•
any other equipment networked to your Avaya products.
Trademarks
AUDIX and CentreVu are registered trademarks of Avaya Inc.
Avaya and INTUITY are trademarks of Avaya, Inc.
CentreCOM is a registered trademark of Allied Telesis.
Comsphere is a registered trademark of Paradyne Inc.
Enterprise, Sun, Solaris, SunVTS, and Network Terminal Server are
trademarks or registered trademarks of Sun Microsystems, Inc.
Micro Annex is a registered trademark of Nortel Networks, Inc.
Paradyne is a trademark of Paradyne Inc.
Phillips is a registered trademark of the Phillips Screw Company.
Sportster and U.S. Robotics are registered trademarks of U.S. Robotics,
Inc.
UNIX is a registered trademark in the United States and other countries,
licensed exclusively through X/Open Company Limited.
All other product names mentioned herein are the trademarks of their
respective owners.
Ordering Information
Call:
Avaya Publications Center
Voice +1 800 457 1235
Fax +1 800 457 1764
International Voice +1 410 568 3680
International Fax+1 410 891 0207
Write:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Manager
Web:
http://www.avayadocs.com
E-mail:
totalware@gwsmail.com
Order:
Document No. 585-215-871, Issue 3.2
April 2002
Avaya Support
Avaya provides a telephone number for you to use to report problems or
to ask questions about your call center. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://www.avaya.com
Select Support, then select Escalation Lists US and International.
This Web site includes telephone numbers for escalation within the
United States. For escalation telephone numbers outside the United
States, select Global Escalation List.
Acknowledgment
This document was written by the CRM Information Development group.
Avaya Call Management System
Sun Ultra 5 Computer
Hardware Installation, Maintenance, and Troubleshooting
Contents
Contents 3
Preface
Overview . . . . . . . .
Reasons for reissue . . .
Organization . . . . . . .
Related documents . . . .
CMS software documents
Upgrade documents . . .
Hardware documents . .
Switch documents . . . .
Administration documents
Other documents . . . .
Documentation Web sites
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9
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Overview . . . . . . . . . . . . . . . . . . . . . . . .
Support . . . . . . . . . . . . . . . . . . . . . . . . .
Frequently asked questions (FAQs) . . . . . . . . . . .
Customer support for the United States . . . . . . . . . .
Technician support for the United States . . . . . . . . .
Customer and technician support outside the United States
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21
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Introduction
Installation
Overview . . . . . . . . . .
Preparing for installation . . .
Safety precautions . . . . .
System precautions . . . . .
Required tools . . . . . . .
Electrical specifications . . .
Physical specifications . . .
Environmental specifications .
Miscellaneous specifications .
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Issue 3.2 April 2002
3
Contents
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Setting up power . . . . . . . . . . . . . .
Peripheral connectivity and parts list . . . . .
Connecting the monitor and keyboard . . . .
Connecting the remote console modem . . .
Connecting to external interfaces . . . . . .
Overview . . . . . . . . . . . . . . . . .
Connecting the switch link . . . . . . . . .
Connecting the serial port expander box . .
Connecting external SCSI devices . . . . .
SunSwift connections . . . . . . . . . .
UltraSCSI connections . . . . . . . . .
Powering up the system and verifying POST .
Identifying installed I/O cards . . . . . . . .
Setting the remote console modem options .
Sportster 33.6 faxmodem . . . . . . . . .
Paradyne Comsphere 3910 modem . . . .
Recommended options . . . . . . . . .
Option buttons . . . . . . . . . . . . .
Setting the options . . . . . . . . . . .
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Maintaining I/O cards . . . . . . .
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Overview . . . . . . . . . . . .
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Required references . . . . . .
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Identifying free card slots . . . .
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Configuring I/O cards . . . . . .
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Installing or removing I/O cards .
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Replacing an UltraSCSI card with a SunSwift card .
Prerequisites . . . . . . . . . . . . . . . . . .
Procedure . . . . . . . . . . . . . . . . . . .
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57
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65
Unpacking and inventorying the equipment
Parts list . . . . . . . . . . . . . . . .
Determining the computer model . . . .
Features . . . . . . . . . . . . . . .
Physical labeling . . . . . . . . . . .
Software check . . . . . . . . . . . .
Computer layout . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . .
Rear Panel (with SunSwift® card) . . .
Rear Panel (with UltraSCSI card) . . .
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Maintenance
Overview . . . . . . . . . . . .
ESD precautions . . . . . . . . .
Computer layout . . . . . . . . .
Front Panel . . . . . . . . . . .
Rear Panel (with SunSwift card) .
Rear Panel (with UltraSCSI card)
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4 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Contents
SAI/P cards . . . . . . . . . . . . . . . . . . . . . . . .
Identifying device entry names for ports on an SAI/P card
Adding, moving, or removing an SAI/P card . . . . . . .
Removing SAI/P drivers and utilities . . . . . . . . . . .
Installing HSI/P cards . . . . . . . . . . . . . . . . . . .
Installing the first HSI/P card . . . . . . . . . . . . . .
Installing HSI/P software and patches . . . . . . . . . .
Setting up the switch link for each ACD . . . . . . . . .
Adding a second HSI/P card . . . . . . . . . . . . . .
Maintaining disk drives . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . .
Disk drive compatibility with CMS loads . . . . . . . . . .
Prerequisites . . . . . . . . . . . . . . . . . . . . . . .
Required references . . . . . . . . . . . . . . . . . . .
Replacing the primary internal EIDE boot disk drive . . . . .
Opening the computer . . . . . . . . . . . . . . . . .
Removing the primary internal boot disk drive . . . . . .
Installing the new primary internal disk drive . . . . . . .
Closing the computer . . . . . . . . . . . . . . . . . .
Powering up the system . . . . . . . . . . . . . . . .
Adding or replacing the internal EIDE data disk drive . . . .
Unpacking the disk drive . . . . . . . . . . . . . . . .
Opening the computer . . . . . . . . . . . . . . . . .
Removing the secondary internal disk drive . . . . . . .
Removing the diskette drive . . . . . . . . . . . . . . .
Installing new cabling . . . . . . . . . . . . . . . . . .
Installing the secondary disk drive . . . . . . . . . . . .
Closing the computer . . . . . . . . . . . . . . . . . .
Powering up the system . . . . . . . . . . . . . . . .
Adding or replacing external SCSI disk drives . . . . . . .
Adding or replacing a disk drive . . . . . . . . . . . . .
Powering up the system . . . . . . . . . . . . . . . .
Setting up the disk drives . . . . . . . . . . . . . . . . .
Partitioning disk drives . . . . . . . . . . . . . . . . . .
R3V9 and later . . . . . . . . . . . . . . . . . . . . .
R3V8 and earlier . . . . . . . . . . . . . . . . . . . .
Disk partition values . . . . . . . . . . . . . . . . . .
Partitioning and formatting a disk . . . . . . . . . . . .
Administering data disk drives . . . . . . . . . . . . . . .
Administering new data disks, R3V9 and later . . . . . .
Administering replacement data disks, R3V9 and later . .
Administering a new data disk, R3V8 and earlier . . . . .
Administering a replacement data disk, R3V8 and earlier .
Replacing the CD-ROM drive . . . . . . . . . . . . . . .
Opening the computer . . . . . . . . . . . . . . . . .
Removing and replacing the CD-ROM drive . . . . . . .
Closing the computer . . . . . . . . . . . . . . . . . .
Powering up the system . . . . . . . . . . . . . . . .
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Issue 3.2 April 2002
5
Contents
Maintaining tape drives . . . . . . . . . .
Overview . . . . . . . . . . . . . . . .
Required references . . . . . . . . . .
Cleaning the tape drive . . . . . . . . .
DDS4 tape drive . . . . . . . . . . .
SLR5 tape drive . . . . . . . . . . .
XL/XS/DX tape drive . . . . . . . . .
Adding, removing, or replacing tape drives
Adding or replacing a tape drive . . . .
Removing a tape drive . . . . . . . .
Ordering tapes . . . . . . . . . . . . .
North America ordering process . . . .
Non-North America ordering process .
Part numbers . . . . . . . . . . . .
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Adding memory and replacing the CPU . .
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Overview . . . . . . . . . . . . . . . .
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Installing memory . . . . . . . . . . . .
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Checking the current memory size . .
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Opening the computer . . . . . . . .
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Adding the DIMMs . . . . . . . . . .
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Closing the computer . . . . . . . . .
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Checking the new memory size . . . .
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Adding swap space (R3V6 or earlier only) .
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Overview . . . . . . . . . . . . . . . . . . . . . . . . .
References . . . . . . . . . . . . . . . . . . . . . . . .
Using the remote console . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . . . . . . . .
Redirecting the console using Solaris . . . . . . . . . . .
Redirecting the local console to the remote console . . .
Redirecting the remote console back to the local console .
Redirecting the console using OpenBoot mode . . . . . . .
Redirecting the local console to the remote console . . .
Redirecting the remote console back to the local console .
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171
Troubleshooting
Tools . . . . . . . . . . . . . . .
Using the prtdiag command . . . .
System messages . . . . . . . .
OpenBoot PROM firmware tests . .
Using the OpenBoot PROM tests
Test descriptions . . . . . . . .
Additional references . . . . . .
Probing IDE devices . . . . . .
Probing SCSI devices . . . . .
OpenBoot diagnostic tests . . . . .
Using OpenBoot firmware. . . .
Additional references . . . . . .
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6 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Contents
POST diagnostic messages . . .
Memory failure . . . . . . . .
Keyboard commands . . . . . .
Diagnosing LED patterns . . . .
Keyboard LED patterns . . . .
Tape drive LED status patterns
Sun Validation Test Suite (VTS) .
Prerequisites . . . . . . . . .
Procedure . . . . . . . . . .
Additional references . . . . .
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Troubleshooting disk drives and CD-ROM drives .
Symptom . . . . . . . . . . . . . . . . . . .
Solution . . . . . . . . . . . . . . . . . . .
Symptom . . . . . . . . . . . . . . . . . . .
Solution . . . . . . . . . . . . . . . . . . .
Troubleshooting tape drives . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . .
Checking tape status . . . . . . . . . . . . .
Rebuilding tape device drivers . . . . . . . . .
Recovery procedures . . . . . . . . . . . . . .
Preserving data after a system failure . . . . .
Loss of power . . . . . . . . . . . . . . . . .
Keyboard becomes unplugged . . . . . . . . .
Probe command warnings . . . . . . . . . . .
Symptom . . . . . . . . . . . . . . . . .
Solution . . . . . . . . . . . . . . . . . .
Remote console port problems. . . . . . . . .
Symptom . . . . . . . . . . . . . . . . .
Solution . . . . . . . . . . . . . . . . . .
Symptom . . . . . . . . . . . . . . . . .
Solution . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . . .
Preparing for factory hardware installation . . . .
ESD precautions . . . . . . . . . . . . . . .
Computer layout . . . . . . . . . . . . . . .
Front Panel . . . . . . . . . . . . . . . .
Rear Panel (with SunSwift card) . . . . . . .
Rear Panel (with UltraSCSI card) . . . . . .
Installing an optional second internal hard drive .
Unpacking the disk drive . . . . . . . . . .
Opening the computer . . . . . . . . . . .
Removing the secondary internal disk drive .
Removing the diskette drive . . . . . . . . .
Installing new cabling . . . . . . . . . . . .
Installing the secondary disk drive . . . . . .
Closing the computer . . . . . . . . . . . .
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172
172
173
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201
202
Issue 3.2 April 2002
7
Contents
Installing memory . . . . . . .
Overview . . . . . . . . .
Opening the computer . . .
Adding the memory modules
Closing the computer . . . .
.
.
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.
Installing I/O cards . . . . . . . .
Configuring I/O cards . . . . . .
Installing I/O cards . . . . . . .
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203
203
203
205
206
207
207
208
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
211
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
213
8 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Preface
Overview
Avaya™ Call Management System (CMS) Sun® Ultra™ 5 Computer Hardware
Installation, Maintenance, and Troubleshooting, 585-215-871, is written for technicians
who install and maintain call center applications such as Avaya CMS.
Reasons for reissue
Issue 3.2 of this document was issued for the following changes:
●
To update the disk drive maintenance procedures, including new disk partitioning for
CMS R3V11 (see Maintaining disk drives on page 80).
●
To make general wording and format corrections to the document.
Issue 3.1 of this document was issued for the following changes:
●
To add partitioning information for a new 4-GB EIDE disk drive (see Disk partition
values, R3V8 and earlier data disks on page 112).
●
To remove information about installing network hubs and Network Terminal Servers
(NTS). This information is now contained in Avaya CMS Terminals, Printers, and
Modems, 585-215-874.
●
To remove references to the product name CentreVu®.
●
To make general wording corrections to the document.
Issue 3.0 of this document was issued for the following changes:
●
To update the disk drive maintenance procedures for CMS R3V9 (see Maintaining disk
drives on page 80).
●
To add information about the 18-GB external SCSI disk drive (see Disk partition
values on page 108).
●
To make general wording corrections to the document.
Issue 3.2 April 2002
9
Preface
Issue 2.2 of this document was issued for the following changes:
●
To change references from Lucent Technologies to Avaya.
●
To add information about the 20.4-GB disk drive (see Overview on page 19,
Determining the computer model on page 28, and Disk partition values on page 108).
●
To add information about disk configurations (see Overview on page 19).
●
To add information about the 400 MHz CPU (see Determining the computer model on
page 28).
●
To add information about the new autosensing power supply (see Setting up power on
page 32).
●
To update the HSI card installation procedures (see Installing HSI/P cards on page 75).
●
To update the disk drive maintenance procedures (see Maintaining disk drives on
page 80).
●
To update the remote console procedure (see Using the remote console on page 152).
●
To add information about system messages (see System messages on page 161).
●
To add tape drive LED status patterns (see Tape drive LED status patterns on
page 175).
●
To remove information about specific UPS models. A UPS is still required, but must be
provided locally.
●
To make the organization of this book consistent with other Sun hardware installation
books.
●
To make general wording corrections to the document.
Issue 2.1 of this document was issued for the following changes:
●
To add information about the new Digital Data Storage (DDS) model DDS4, 4-millimeter
tape drive. This tape drive replaces the SLR5 Quarter-Inch-Cartridge (QIC) tape drive.
●
To move hardware maintenance and troubleshooting information to this document. This
information was previously found in CentreVu Call Management System R3V8
Hardware Maintenance and Troubleshooting, 585-215-873.
●
To make general wording corrections to the document.
10 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Organization
Organization
This document is organized as follows:
●
Introduction – Provides an overview of the Ultra 5 computer and helpline information.
●
Installation – Describes how to assemble the Ultra 5 computer, connect external
devices, and power-up the computer.
●
Maintenance – Describes how to maintain the Ultra 5 computer.
●
Troubleshooting – Describes how to troubleshoot the Ultra 5 computer.
●
Factory hardware installation – Describes how to configure the Ultra 5 to Avaya factory
specifications.
●
Glossary
●
Index
Issue 3.2 April 2002
11
Preface
Related documents
Related documents lists sources for information related to contact center products and
features. Not all documents are supported for all CMS releases or equipment.
To order Avaya documentation, call the Avaya Publications Center at 1-800-457-1235
(United States and Canada) or +1-410-568-3680 (outside the United States and Canada).
CMS software documents
Document title
Document
number
Installing software on a CMS computer
Avaya CMS Release 3 Version 11 Software Installation, Maintenance, and
Troubleshooting Guide
585-215-115
CentreVu Call Management System Release 3 Version 9 Software Installation,
Maintenance, and Troubleshooting
585-215-956
CentreVu Call Management System Release 3 Version 8 Software Installation,
Maintenance, and Troubleshooting
585-210-941
Setting up a disk-mirrored system
Avaya CMS Release 3 Version 11 Software Installation, Maintenance, and
Troubleshooting Guide
585-215-115
CentreVu Call Management System Release 3 Version 9 Software Installation,
Maintenance, and Troubleshooting
585-215-956
CentreVu Call Management System Release 3 Version 8 Disk-Mirrored Systems
585-210-940
12 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Related documents
Upgrade documents
There are several upgrade paths supported with CMS. There is a document designed to
support each upgrade. Note that none of the following upgrade documents are available
from the publications center, but are available from the Avaya CMS documentation Web
site.
●
Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version
(for example, R3V9 ak.g to R3V9 al.k). A specific set of instructions is written for the
upgrade and is shipped to the customer site with the CMS software CD-ROM as part of
a Quality Protection Plan Change Notice (QPPCN).
Document title
Avaya Call Management System Release 3 Version 11 Base Load Upgrades
CentreVu Call Management System Release 3 Version 9 Base Load Upgrade Procedures
●
Platform upgrades and data migration
Use a platform upgrade when upgrading to a new hardware platform (for example,
upgrading from a SPARCserver 5 to an Enterprise 3500). The new hardware platform
is shipped from the Avaya factory with the latest CMS load. Therefore, as part of the
upgrade you will have the latest CMS load (for example, R3V9 to R3V11 or the latest
load of the same CMS version). For R3V11, a specific set of instructions is written for
the upgrade and is shipped to the customer site with the new hardware.
Document title
Avaya Call Management System Release 3 Version 11 Platform Upgrade and Data Migration
CentreVu Call Management System Release 3 Version 9 Platform Upgrade and Data Migration
Instructions
Issue 3.2 April 2002
13
Preface
●
Avaya Call Management System Upgrade Express (CUE)
Use CUE in the following conditions:
— CMS is being upgraded from an earlier version (for example, R3V5u or R3V6) to the
latest version (for example, R3V9 or R3V11).
— The hardware platform is not changing.
A specific set of upgrade instructions is written for the upgrade and is shipped to the
customer site with the upgrade kit.
Document title
Avaya Call Management System Release 3 Version 11 Sun Blade 100 Workstation CMS Upgrade
Express
Avaya Call Management System Release 3 Version 11 Sun Blade 100 Workstation Mirrored System
CMS Upgrade Express
Avaya Call Management System Release 3 Version 11 Sun Ultra 5 Computer CMS Upgrade Express
Avaya Call Management System Release 3 Version 11 Sun Enterprise 3000 Computer CMS
Upgrade Express
Avaya Call Management System Release 3 Version 11 Sun Enterprise 3000 Computer Mirrored
System CMS Upgrade Express
Avaya Call Management System Release 3 Version 11 Sun Enterprise 3500 Computer CMS
Upgrade Express
Avaya Call Management System Release 3 Version 11 Sun Enterprise 3500 Computer Mirrored
System CMS Upgrade Express
CentreVu Call Management System Release 3 Version 9 Sun Ultra 5 Computer CVUE Instructions
CentreVu Call Management System Release 3 Version 9 Sun Enterprise 3000 Computer CVUE
Instructions
CentreVu Call Management System Release 3 Version 9 Sun Enterprise 3000 Computer Mirrored
System CVUE Instructions
CentreVu Call Management System Release 3 Version 9 Sun Enterprise 3500 Computer CVUE
Instructions
CentreVu Call Management System Release 3 Version 9 Sun Enterprise 3500 Computer Mirrored
System CVUE Instructions
14 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Related documents
Hardware documents
Document title
Document
number
Avaya Call Management System Sun Blade 100 Computer Hardware Installation,
Maintenance, and Troubleshooting
585-310-783
Call Management System Sun Blade 100 Computer Connectivity Diagram
585-310-782
Avaya Call Management System Sun Enterprise 3500 Computer Hardware
Installation, Maintenance, and Troubleshooting
585-215-873
Call Management System Sun Enterprise 3500 Computer Connectivity Diagram
585-215-877
Avaya Call Management System Sun Ultra 5 Computer Hardware Installation,
Maintenance, and Troubleshooting
585-215-871
Call Management System Sun Ultra 5 Computer Connectivity Diagram
585-215-872
Avaya Call Management System Sun Enterprise 3000 and SPARCserver
Computers Hardware Maintenance and Troubleshooting
585-214-016
Avaya Call Management System Terminals, Printers, and Modems
585-215-874
Switch documents
Document title
Avaya Call Management System Switch Connections, Administration, and
Troubleshooting
Document
number
585-215-876
Issue 3.2 April 2002
15
Preface
Administration documents
Document title
Document
number
Avaya Call Management System Release 3 Version 11 Administration
585-215-515
CentreVu Call Management System Release 3 Version 9 Administration
585-214-015
CentreVu Call Management System Release 3 Version 8 Administration
585-210-910
Other documents
Document title
Document
number
Avaya Call Management System Open Database Connectivity
585-780-701
Avaya Call Management System Release 3 Version 11 LAN Backup User Guide
585-215-715
Avaya CMS Release 3 Version 11 External Call History Interface
585-780-700
CentreVu Call Management System Release 3 Version 9 External Call History
Interface
585-215-952
Avaya Call Management System Custom Reports
585-215-822
Avaya Call Management System Forecast
585-215-825
Avaya Visual Vectors Version 11 Installation and Getting Started
585-210-706
Avaya Visual Vectors Version 11 User Guide
585-210-709
Avaya Visual Vectors Version 9 Installation and Getting Started
585-210-947
Avaya Visual Vectors Version 9 User Guide
585-210-944
16 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Related documents
Documentation Web sites
For product documentation for all Avaya products and related documentation, go to
http://www.avayadocs.com.
!
Important:
Additional information about new software or hardware updates will be
contained in future issues of this book. New issues of this book will be
placed on the Web site when available.
Use the following web sites to view related support documentation:
●
Information about Avaya products and service
http://www.avaya.com.
●
Sun hardware documentation
http://docs.sun.com
●
Okidata printer documentation
http://www.okidata.com
●
Informix documentation
http://www.informix.com
●
Tivoli Storage Manager documentation
http://tivoli.com
Issue 3.2 April 2002
17
Preface
18 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Introduction
Overview
The Sun Ultra 5 computer provides a hardware platform that supports call center software
applications, and is designed to do the following:
●
Increase performance with the SPARC-V9 64-bit RISC architecture (includes a 400
MHz clock and a 256 KB internal cache in the current model; older models have
different clock speeds).
●
Enhance system availability by using error-correcting memory. This memory protects
the system and data from single-bit soft errors that can occur.
●
Provide expandable performance and capabilities with a balanced architecture (all
elements of the system, CPU, memory, I/O, and graphics work at full speed).
●
Include a minimum internal disk storage space of 20.4 GB.
— A 20.4-GB EIDE primary disk drive is the current standard on Ultra 5 computers
delivered from the factory. Newer models may have larger primary disk drives. Older
models may have an 8.3-GB or a 4.3-GB primary disk drive.
— An optional 20.4-GB EIDE secondary disk drive may be ordered. This drive can be
added as the primary or secondary internal disk drive for older models of the Ultra 5
to increase disk capacity. Older models may have a 9.1-GB secondary disk drive.
●
Accommodate up to four external small computer system interface (SCSI) disk drives
and two SCSI tape drives.
●
Allow for cost-effective upgrades to disk storage and memory.
Issue 3.2 April 2002
19
Introduction
Support
If a problem arises that requires assistance, use the support information and help lines
presented below.
Frequently asked questions (FAQs)
For solutions to common problems, CMS customers and Avaya technicians can access
the CMS technical support FAQ at:
http://www.avaya.com
Select Support, then Call Center/CRM Solutions, then CentreVu Call Management
System, and then FAQ.
Please check this information before you call in a trouble ticket. It could save you time and
money.
Customer support for the United States
Customers can report problems and generate trouble tickets by calling:
1-800-242-2121
The customer is prompted to identify the type of problem (that is, Automatic Call
Distribution, hardware, or Avaya CMS) and is then connected to the appropriate service
organization.
Technician support for the United States
Avaya technicians can receive help by calling:
1-800-248-1234
Customer and technician support outside the United States
For customer and technician support outside the United States, see the Avaya Web site:
http://www.avaya.com
Select Support, then Escalation Lists US and International. For escalation telephone
numbers outside the United States, select Global Escalation List.
20 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installation
Overview
This chapter describes how to install the Ultra 5 computer and related peripheral
equipment. Use the following table to check off each required procedure after completion.
Procedure
Completed
Preparing for installation on page 22
Unpacking and inventorying the equipment on page 27
Setting up power on page 32
Connecting the monitor and keyboard on page 36
Connecting the remote console modem on page 37
Connecting to external interfaces:
— Connecting the switch link on page 38
— Connecting the serial port expander box on page 39
— Connecting external SCSI devices on page 40
Powering up the system and verifying POST on page 45
Identifying installed I/O cards on page 48
Setting the remote console modem options on page 49
Issue 3.2 April 2002
21
Installation
Preparing for installation
This section contains information that will help you prepare for the Ultra 5 computer
installation.
Safety precautions
For your protection, observe the following safety precautions when setting up your
equipment:
●
Follow all cautions, warnings, and instructions that are marked on the equipment.
●
Never push objects of any kind through openings in the equipment. They could touch
dangerous voltage points or short out components that could result in fire or electric
shock.
●
Refer servicing of equipment to qualified personnel.
●
To protect both yourself and the equipment, observe the following precautions.
Item
Problem
Precaution
Wrist or
foot strap
ESD
Wear a conductive wrist strap or foot
strap when handling printed circuit
boards.
Cover
panels
System
damage and
overheating
Reinstall all cabinet cover panels after
you perform any service work on the
system.
Board slot
filler
panels
System
damage and
overheating
Make sure that a filler panel is installed
on all empty board slots.
22 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Preparing for installation
System precautions
Ensure that the voltage and frequency of the power outlet used matches the electrical
rating labels on the equipment.
Wear antistatic wrist straps when handling any magnetic storage devices, and printed
circuit boards.
The Ultra 5 computer uses nominal input voltages of 100-240 V AC at 50-60 Hz. The
Ultra 5 should be powered by a non-switched, dedicated, 15-amp circuit. Sun products are
designed to work with single-phase power systems having a grounded neutral conductor
under safety precautions. To reduce the risk of electrical shock, do not plug Sun products
into another type of power source. Contact your facilities manager or qualified electrician if
you are unsure what type of power is supplied to your building.
Each of the following items requires a separate power cord:
●
Ultra 5 computer
●
External peripherals
●
Monitor
!
WARNING:
DO NOT make mechanical or electrical modifications to the computer. Sun
Microsystems is not responsible for regulatory compliance of modified
computers.
Required tools
You need the following tools to do the installation:
●
Phillips® #2 screwdriver
●
Needle-nose pliers
●
ESD grounding wrist strap
●
Antistatic mat
Issue 3.2 April 2002
23
Installation
Electrical specifications
Note:
For power integrity, an Uninterruptible Power Supply (UPS) is recommended
for all installations.
Parameter
Input current
- Voltage range
Value
100-240 V AC, autosensing
(newer systems)
100 to 125 or 200 to 240 V AC, switch
selectable (older systems)
- Current, frequency range
50-60 Hz
- Current, maximum (120 V)
6A@120 V
Input power rating (total
continuous power)
200 W
Volt-ampere rating
300 VA
BTU rating
967 BTU
Wall plug type
- U.S.
- Non-U.S.
NEMA 5-15P
Power cords must be obtained locally
CPU plug type
IEC 320
24 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Preparing for installation
Physical specifications
Parameter
English value
Metric value
Height
4.4 inches
11.2 centimeters
Width
17.1 inches
43.6 centimeters
Depth
16.9 inches
43.0 centimeters
Weight
40 pounds
18 kilograms
Power cord
6.0 feet
1.8 meters
Environmental specifications
For the most reliable system operation:
●
The room must have sufficient air conditioning capacity to support the cooling needs of
the entire system.
●
The air conditioning system must have controls that prevent excessive temperature
changes.
Follow the guidelines in the table below for temperature, humidity, and altitude limits for
units in operation and for units that are not in operation (that is, units that are in transit or in
storage).
Parameter
Operating
Nonoperating
Temperature
41°F to 95°F (5°C to 35°C)
-4°F to 140°F (-20°C to 60°C)
Humidity
(max)
20% to 80% RH
noncondensing
27°C max wb
93% RH
Altitude (max)
10,000 feet (3 kilometers)
40,000 feet (12 kilometers)
Issue 3.2 April 2002
25
Installation
Miscellaneous specifications
Parameter
Value
Operating acoustic noise
5.2 decibels
Idling acoustic noise
5.1 decibels
Declared noise emissions in accordance with ISO 9296, measured
at 23°C.
Safety
UL 1950, CSA C22.2 No. 950,
TUV EN 60950, CB Scheme with
Nordic deviations, EMKO-TSE
(74-SEC) 203, ZH1/618
RFI/EMI
FCC Class B, DOC Class B, VCCI
Class 2, EN 5502 Class B,
EN 61000-3-2
Immunity
EN 50082-1
X-ray
DHHS 21 Subchapter J; PTB
German X-ray Decree
Power Management
Energy Star Compliant
26 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
Unpacking and inventorying the equipment
!
WARNING:
Never move the computer when the power is on. Excessive movement can
cause catastrophic disk drive failure. Always power the system OFF before
moving the computer.
!
WARNING:
Always wear an electrostatic discharge (ESD) strap when handling internal
components.
Note:
Always have up-to-date system backups before turning the computer off and
moving the computer.
Unpack the computer and associated peripheral equipment. Compare the contents of the
carton to the shipping inventory list to verify that all equipment was delivered.
Inspect all shipping cartons for evidence of physical damage. If a shipping carton is
damaged, request that the carrier representative be present before the carton is opened.
In the United States (U.S.), contact the Technical Service Center (TSC) if any computer
parts are defective on arrival. Contact Avaya customer service if any computer parts are
missing.
Outside of the U.S., contact your Avaya representative or distributor if any computer parts
are missing or defective.
Issue 3.2 April 2002
27
Installation
Parts list
Verify that you have the following components of the Ultra 5 computer:
●
Ultra 5 unit (including installed cards) and power cord
●
Monitor and power cord
●
Monitor cable
●
Keyboard and cable
●
Mouse and cable
●
DDS4, 4-millimeter cartridge tapes (older systems will have QIC tapes)
— One blank tape for backups
— One tape that contains the Avaya factory configuration CMSADM filesystem backup
— One tape drive cleaning cartridge
In addition, other external components, disk drives and tape drives, may be part of the
order. Verify that all expected parts have been delivered.
Determining the computer model
This book is written for several different models of the Ultra 5 computer. The differences
between the models are few. This section describes how you can tell what model you
have.
Features
Each of the different models have distinctive features that will also assist you in
determining what model you have.
●
Series 1
— 270 MHz CPU
— 4.2-GB internal boot disk (4500 RPM)
— 24X CD-ROM
— 8-bit graphics
●
Series 2
— 270 MHz CPU
— 4.2-GB internal boot disk (5400 RPM)
— 32X CD-ROM
— 24-bit graphics
28 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
●
Series 3
— 360 MHz CPU
— 8.4-GB internal boot disk
— 32X CD-ROM
— 24-bit graphics
— 50ns RAM
— DDS4 external tape drive on newer models
— autosensing power supply on newer models
●
Series 3, Model 400
— 400 MHz CPU
— 20.4-GB internal boot disk
— DDS4 external tape drive on all models
— autosensing power supply on all models
Physical labeling
Near the left-front corner of the computer, there is a label that has the serial number and
other markings from the Sun factory. The models are marked as such:
●
Series 1 – No special marking, just a serial number
●
Series 2 – PGX24, plus the serial number
●
Series 3 – Series 3, plus the serial number
●
Series 3, Model 400 – BCD, Series 3, plus the serial number
Software check
Once the computer is operational, you can log in as root and enter the following command
to identify the computer model:
prtconf -vp | grep SUNW,3
●
Series 1 – model: SUNW,3.11
●
Series 2 – model: SUNW,3.15
●
Series 3 – model: SUNW,3.19
●
Series 3, Model 400 – model: SUNW,3.25
Issue 3.2 April 2002
29
Installation
Computer layout
Familiarize yourself with the layout of the computer.
Front Panel
This figure shows the front panel of the Ultra 5. The diskette drive is not available if the
optional second internal hard drive has been installed.
3.5-inch bracket
(spare)
System
unit
CD-ROM
drive
Diskette drive or second
internal hard drive
Standby
switch
u5_front.cdr
Rear Panel (with SunSwift® card)
This figure shows the rear panel when you have a SunSwift card, which is usually installed
in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45
connector. Other PCI cards may be installed in slots 1 and 3.
Power
switch
SunSwift
card in
PCI slot 2
PCI
slot 3
PCI
slot 1
Parallel
printer
connector
Power
supply fan
Voltage selector
switch (older
models only)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_sunswift.cdr
30 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Unpacking and inventorying the equipment
Rear Panel (with UltraSCSI card)
This figure shows the rear panel when you have an UltraSCSI card, which is usually
installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI
cards may be installed in slots 1 and 3.
Power
switch
UltraSCSI
card in
PCI slot 2
(left)
(left)
Power
supply fan
Voltage selector
switch (older
models only)
PCI
slot 3
Parallel
printer
connector
(right)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
PCI
slot 1
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_uscsi.cdr
Issue 3.2 April 2002
31
Installation
Setting up power
To set up the AC power:
!
WARNING:
DO NOT power up the computer until you have verified that the input voltage
selector switch has been set properly. Incorrect voltages will damage
system components.
1. On the back of the computer, between the power cord receptacle and the power
switch, locate the voltage selector switch. Newer models of the Ultra 5 use an
autosensing power supply and do not have a voltage selector switch.
Power
switch
Voltage selector
switch (older
models only)
Power cord
receptacle
u5_power.cdr
2. If your model has a voltage selector switch, set the voltage selector switch to 115 or
230 V AC depending on your installation.
3. Turn off the AC power switch on the back of the computer.
4. Plug the IEC 320 end of the power cord into the AC connector.
For installations outside of the U.S. and Canada, obtain a power cord for your local
configuration.
5. Plug the power cord from the computer into an outlet on the UPS.
A UPS provides a temporary electrical supply to a computer for several minutes,
depending on the number of components connected to the UPS. For a CMS computer,
a 2KVA minimum UPS is required for all installations. See your UPS documentation to
determine the projected amount of backup battery time for your model. If the system is
without power for longer than the backup time, the system may shut down improperly,
and the customer could lose data.
If a UPS is not being used, you must use a grounded outlet on a dedicated 15-amp
circuit.
32 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Peripheral connectivity and parts list
Peripheral connectivity and parts list
The following diagram shows how equipment is connected to the Ultra 5 when a SunSwift
card is installed.
Serial port A is
used for single ACD
Remote console
P
Telephone line
to remote
maintenance center
J
O
An HSI/P card is used
for up to four ACDs.
A second HSI/P card
is needed for eight ACDs.
N
Modem
J
M
B
Mouse
Keyboard
Black Box
RS-449 - RS-232
interface converter
A
S
T
SAI/P
Sun
Ultra 5
Computer
C
Monitor
System console
External drives and
ethernet switch links
For detailed switch link connectivity, see
CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876
I
HSI/P
H
System Console
X.25 switch links
Black Box
RS-449 - RS-232
interface converter
SAI/P
expander box
(two maximum)
Network
hub
For detailed network hub and NTS
connectivity, see CMS Terminals,
Printers, and Modems, 585-215-874
K
D
To terminals,
printers, or modems
SunSwift
Q
G
K
Disk drive 1
(optional)
Target 0
L
K
K
K
L
L
G
Ethernet port for switch
link, R7 and later
(supports up to eight ACDs)
Disk drive 2
(optional)
Target 1
G
Disk drive 3
(optional)
Target 2
For detailed switch link
connectivity, see CMS Switch
Connections, Administration,
and Troubleshooting,
585-215-876
To terminals,
printers,
modems
To terminals,
printers,
modems
Parallel
printer
G
R
To terminals,
printers,
modems
8-port
NTS
no parallel
port
8-port
NTS
16-port
NTS
NTS patch panel
(16 RS-232 Ports)
G
Disk drive 4
(optional)
Target 3
64-port
NTS
NTS patch panel
(16 RS-232 Ports)
Tape drive 1
(required)
Target 4
G
NTS patch panel
(16 RS-232 Ports)
Tape drive 2
(optional)
Target 5
NTS patch panel
(16 RS-232 Ports)
To terminals,
printers,
modems
ultconp_sunswift.cdr
Issue 3.2 April 2002
33
Installation
The following diagram shows how equipment is connected to the Ultra 5 when an
UltraSCSI card is installed.
Serial port A is
used for single ACD
Remote console
P
Telephone line
to remote
maintenance center
J
O
Modem
M
Mouse
A
Keyboard
Black Box
RS-449 - RS-232
interface converter
S
SAI/P
T
Sun
Ultra 5
Computer
System console
External drives
Left SCSI
Disk drive 1
(optional)
Target 0
F
R
Disk drive 2
(optional)
Target 1
Right
SCSI
Q
Tape drive 1
(required)
Target 4
Disk drive 3
(optional)
Target 2
L
NOTE: The “Left/Right” designation for the
UltraSCSI card is based on the card
being in slot 2. If the UltraSCSI card is in
slot 1 or 3, connect the disk drives on the
right and the tape drives on the left.
8-port
NTS
16-port
NTS
8-port
NTS
no parallel
port
To terminals,
printers,
To terminals,
modems
printers,
modems
NTS patch panel
(16 RS-232 Ports)
G
Disk drive 4
(optional)
Target 3
L
L
To terminals,
printers,
modems
Tape drive 2
(optional)
Target 5
K
K
K
64-port
NTS
To terminals,
printers, or modems
For detailed network hub and NTS
connectivity, see CMS Terminals,
Printers, and Modems, 585-215-874
K
G
G
Network
hub
Ultra
SCSI
F
G
SAI/P
expander box
(two maximum)
K
E
D
C
Monitor
For detailed switch link connectivity, see
CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876
I
HSI/P
H
B
An HSI/P card is used
for up to four ACDs.
A second HSI/P card
is needed for eight ACDs.
N
J
System Console
X.25 switch links
Black Box
RS-449 - RS-232
interface converter
Parallel
printer
NTS patch panel
(16 RS-232 Ports)
NTS patch panel
(16 RS-232 Ports)
NTS patch panel
(16 RS-232 Ports)
To terminals,
printers,
modems
34 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
ultconp.cdr
Peripheral connectivity and parts list
The following table lists parts that are required to connect most of the external devices to
the Ultra 5 computer. For information about connecting terminals, printers, and modems to
the Ultra 5 computer, see Avaya CMS Terminals, Printers, and Modems, 585-215-874. For
information about switch connections for CMS, see Avaya CMS Switch Connections,
Administration, and Troubleshooting, 585-215-876.
Connectivity
diagram
call out
Comcode,
or part of
comcode
A1
B
1
Keyboard cable
N/A
2
C1
D
E
1
G
H
1
407938679
408106664
407934470
1
I1
Mouse with cable
Monitor cable
1
F1
Description
408128288
SunSwift card (10/100Mbps F/W UltraSCSI PCI Adapter)
UltraSCSI card (Dual-port PCI Adapter)
68-to-68 pin VHDCI cable (two provided)
68-to-68 pin SCSI cable and AC power cord
HSI/P card (up to two may be installed)
Quad cable (one per HSI/P card)
J
407086818
RS-449 cable (10 feet, 3 meters)
K
407086826
Category 5 UTP cord (10 feet, 3 meters)
L
407086859
CentreCOM® transceiver
M
846373413
DB9-to-RJ45 straight-through modem adapter
N
846983039
10-wire modular cable (10 feet, 3 meters)
O
846362770
RJ45-to-DB25 remote console adapter
P
407633999
Varies
Sportster® 33.6 remote console modem
Comsphere® 3910 remote console modem
Q
408045326
Parallel printer cable
R
1
S1
T
1
2
N/A
N/A
407925718
408128247
DDS4 4mm tape drive (20/40-GB)
SLR5 QIC tape drive (4/8-GB)
XL/XS/DX 8mm tape drive (7/14-GB)
SAI/P card (up to two may be installed)
SAI/P expander box (one per SAI/P card)
1. Sun Microsystems provides maintenance sparing for these parts.
2. The comcode for this bundle changes regularly and may not be ordered for maintenance spares, so it is
not listed in the table. This bundle includes the processor, peripherals, and other equipment.
Issue 3.2 April 2002
35
Installation
Connecting the monitor and keyboard
The following figure shows how to connect the monitor and keyboard to the Ultra 5.
Key:
A = Keyboard cable
B = Mouse and cable
C = Monitor/video cable
VGA
connector
Mouse
C
Keyboard
connector
Monitor
Keyboard
B
A
u5_console.cdr
To connect the monitor and keyboard:
1. Make sure the computer power switch is set to off.
2. Connect the following components:
●
Keyboard (connects to the keyboard connector)
●
Mouse (connects to the keyboard)
●
Monitor (connects to the VGA connector)
●
Power cord (connects to the UPS or wall outlet)
This basic configuration represents the system console terminal.
! CAUTION:
Once you have connected the keyboard and power-up the system, do not
disconnect the keyboard while the system is in operation. If the keyboard
becomes unplugged, see Keyboard becomes unplugged on page 185 for
recovery procedures.
36 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting the remote console modem
Connecting the remote console modem
This section describes how to connect the remote console modem to the computer. This
modem allows personnel at a remote support center to dial in and do maintenance on the
computer. The modem is a U.S. Robotics Sportster 33.6 Faxmodem, a Paradyne
Comsphere 3910 modem, or a modem provided locally.
The following figure shows remote console modem connectivity.
.
Key:
M = DB9-RJ45 adapter
N = Modular cord
O = RJ45-DB25 adapter
Serial
port B
M
Telephone line
to remote
maintenance center
O
Modem
N
u5_remconsole.cdr
To connect the remote console modem:
1. Connect the DB9-to-RJ45 straight-through adapter (M) to serial port B on the back of
the Ultra 5.
2. Connect the modular cord (N) to the RJ45 end of the adapter (M).
3. Connect the other end of the modular cord (N) to the RJ45 end of the RJ45-to-DB25
remote console adapter (O).
4. Connect the remote console adapter (O) to the RS-232C port on the modem. The
RS-232C port on the Comsphere 3910 is labeled “DTE1.”
5. Connect the telephone line to the jack labeled “LINE” on the Sportster modem, or
labeled “DIAL” on the Comsphere 3910 modem.
6. Connect the power cable to the modem and plug into a socket.
Do not turn on the power yet. Instructions for powering on the modem are given in Setting
the remote console modem options on page 49.
Issue 3.2 April 2002
37
Installation
Connecting to external interfaces
Overview
A variety of external I/O components and interfaces may be required depending on the
configuration chosen by the customer. This section describes some of the most likely
configurations.
Refer to the following subsections as appropriate for your installation:
●
Connecting the switch link on page 38
●
Connecting the serial port expander box on page 39
●
Connecting external SCSI devices on page 40
Procedures for connecting a network hub unit and an NTS are found in Avaya CMS
Terminals, Printers, and Modems, 585-215-874.
Connecting the switch link
There are two ways to connect the CMS computer to a switch:
●
using TCP/IP over a local area network (LAN), or
●
using X.25 protocol over a hard-wired or switched link
One CMS computer can collect data from up to eight different switches. To the CMS
computer, each switch represents one ACD. Depending on the release of the switch and
the release of the CMS software, you can have all switches connected using TCP/IP, all
switches connected using X.25 protocol, or some combination of the two protocols. For
detailed information about how to connect and administer the switch link, see Avaya CMS
Switch Connections, Administration, and Troubleshooting, 585-215-876.
38 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting to external interfaces
Connecting the serial port expander box
To connect serial devices to the Ultra 5, you can use a Serial Asynchronous Interface/PCI
(SAI/P) expander box. The SAI/P card is used to connect terminals, printers, and modems
to the computer. Each SAI/P card is shipped with an expander box that attaches to the
SAI/P card and breaks out eight RS232 serial ports (see the figure below). There can be
up to two SAI/P cards and expander boxes on each Ultra 5.
SAI/P card
SAI/P expander
box
u5_saip_box.cdr
Issue 3.2 April 2002
39
Installation
Connecting external SCSI devices
This section describes how to connect the SCSI devices (tape drives and disk drives) to
the Ultra 5 computer. SCSI devices connect to either the SunSwift card or to the DualChannel UltraSCSI card.
SunSwift connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to a
SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the
back of the computer to the IN connector on the back of the SCSI device that is closest to
the computer. If you have more than one SunSwift card, connect the drives to the card in
the lowest slot number. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
.
Stack of three
external SCSI devices
Target
address
switch
IN
OUT
IN
OUT
IN
OUT
scsi_sunswift.cdr
68-to-68 pin SCSI cable
Back panel of Ultra 5
SunSwift card
in PCI slot 2
68-to-68 pin SCSI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
40 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting to external interfaces
The following figure shows the SCSI cabling schemes that are possible with a SunSwift
card that is installed in an Ultra 5 computer.
W
68-68
68-68
68-68
68-68
68-68
UniPack
Tape Drive 2
(optional)
A
W
UniPack
Tape Drive 1
(required)
W
W
UniPack Disk
Drive 4
(optional)
W
W
UniPack Disk
Drive 3
(optional)
W
W
UniPack Disk
Drive 2
(optional)
W
W
UniPack Disk
Drive 1
(optional)
W
W
SCSI
Connector
scsicble_swift.cdr
68-68
W = 68-68 pin SCSI cable
A = Auto-terminated
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
The addresses are set using the target address switches on the back of each SCSI device.
Before setting the target address, make sure that the power is off on the SCSI devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
Issue 3.2 April 2002
41
Installation
UltraSCSI connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to an
UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card
on the back of the computer to the IN connector on the back of the SCSI device that is
closest to the computer. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
Stack of three
external SCSI devices
IN
Target
address
switch
68-to-68 pin SCSI cable
scsiuni.cdr
OUT
Back panel of Ultra 5
IN
OUT
(left)
IN
(right)
OUT
Dual-channel
UltraSCSI card in PCI slot 2
68-to-68 pin VHDCI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
42 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Connecting to external interfaces
The following figure shows the SCSI cabling schemes that are possible with an UltraSCSI
card that is installed in slot 2 of an Ultra 5 computer.
UniPack Disk
Drive 1
(optional)
V
W
Left SCSI
Connector
V
68-68
W
(optional)
(required)
V
V
68-68
W
W
68-68
W
68-68
UniPack
Tape Drive 2
UniPack
Tape Drive 1
Right SCSI
Connector
W
68-68
UniPack Disk
Drive 4
(optional)
UniPack Disk
Drive 3
(optional)
UniPack Disk
Drive 2
(optional)
W
W
A
68-68
V = 68-68 pin VHDCI cable
W = 68-68 pin SCSI cable
A = Auto-terminated
A
scsicble.cdr
Note:
The “Left/Right” designations shown above are based on the UltraSCSI card
being installed in slot 2. If the UltraSCSI card is installed in slots 1 or 3,
connect the disk drives to the right connector and the tape drives to the left
connector.
Issue 3.2 April 2002
43
Installation
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
These addresses are set using the target address switches on the back of each SCSI
device. Before setting the target address, make sure that the power is off on the SCSI
devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
44 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Powering up the system and verifying POST
Powering up the system and verifying POST
Once you assemble the system, including the external devices that are shipped with your
system, power up the system and verify POST (Power On Self Test).
To power up the system and verify POST:
1. Plug the power cord of the UPS into an AC outlet.
2. Turn on the power to the UPS.
3. Turn on all external SCSI devices starting with the device farthest from the system and
working toward the system.
4. Turn on the system monitor.
5. Turn on the system.
Note:
The POST diagnostics will occur each time you turn on the system. The
POST tests the basic system components. This may take several minutes
6. While the system is booting up, press Stop plus A simultaneously to put the system in
the monitor mode.
The system displays the ok prompt.
7. Enter the following commands:
setenv auto-boot? false
reset-all
The system resets to the ok prompt.
Issue 3.2 April 2002
45
Installation
8. Enter:
probe-ide
This verifies that the system sees all enhanced integrated drive electronics (EIDE)
devices. The system displays a message that is similar to the following:
Device 0 ( Primary Master )
ATA Model: STxxxxxx
Device 1 ( Primary Slave )
Not Present (or) ATA Model: STxxxxxx
Device 2 ( Secondary Master )
Removable ATAPI Model: CRD-xxxxx
Device 3 ( Secondary Slave )
Not Present (or) Removable ATAPI Model: xxxx
In this example, the devices listed are as follows:
●
Device 0 is the primary internal hard drive.
●
Device 1 is the optional second internal hard drive, if present.
●
Device 2 is the CD-ROM drive.
●
Device 3 is the floppy drive, if present.
Note:
The actual devices listed depends on the devices installed on the EIDE bus.
9. Enter:
reset-all
The system resets to the ok prompt.
46 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Powering up the system and verifying POST
10. Enter:
probe-scsi-all
This verifies that the system sees all external SCSI devices. The system displays a
message that is similar to the following:
/pci@1f,0/pci@1/pci@1/SUNW,isptwo@4
Target 0
Unit 0 Disk
QUANTUM VK4550J SUN4.2G8610
Target 4
Unit 0 Removeable Tape
HP
C5683A
C911
In this example, the devices listed are as follows:
●
Target 0 is an external 4.2-GB hard drive.
●
Target 4 is an external DDS4 tape drive.
Note:
The actual devices listed depends on the devices installed on the SCSI bus.
11. When you have verified that the system recognizes all of its devices, enter the
following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
Issue 3.2 April 2002
47
Installation
Identifying installed I/O cards
If there are problems with the I/O cards, do the following to troubleshoot the problem. If all
I/O cards are operational, you can skip this section.
At the command prompt, enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
In the section called IO Cards, there is a listing of the I/O cards. The following are
examples of some of the entries you may see. The display you see depends on your
specific configuration.
.
.
========================= IO Cards =========================
Brd
--0
0
0
0
0
0
0
.
.
Bus# Freq
Type MHz
---- ---PCI-1 33
PCI-1 33
PCI-1 33
PCI-1 33
PCI-2 33
PCI-2 33
PCI-2 33
Slot
---1
1
2
3
1
2
3
Name
-------------------------------ebus
network-SUNW,hme
SUNW,m64B
ide-pci1095,646
pci114f,1c-pci114f,1c
pci-pci1011,24
pci1214,334-pci1214,334
Model
----------------------
ATY,GT-B
In this example:
●
Slot 1 is an SAI/P card
●
Slot 2 is a SunSwift card
●
Slot 3 is an HSI/P card
48 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Setting the remote console modem options
The computer supports the U.S. Robotics Sportster 33.6 Faxmodem and the Paradyne
Comsphere 3910 modem for remote console access. The options for any other modems
must be set based on local instructions.
For instructions for connecting the modem, see Connecting the remote console modem on
page 37.
Sportster 33.6 faxmodem
The Sportster 33.6 faxmodems are optioned at the factory. Use this procedure only if the
modem has lost the factory option settings.
To set the options for the Sportster 33.6 faxmodem:
1. Set DIP switches 1, 3, 7, and 8 on the back panel of the Sportster modem to the down
(ON) position, and switches 2, 4, 5, and 6 to the up (OFF) position.
2. Turn on the remote console modem.
3. At the system console, log in as root.
4. Enter:
/cms/install/bin/abcadm -r ttyb
The system displays the following message:
ttyb is currently set to be incoming
Are you sure you want to change it? [y,n,?]
5. Enter: y
The system displays the following message:
ttyb administration removed
The port monitor turns off.
6. Enter the following command:
cu -s 9600 -b 8 -l cua/b
The system displays the following message:
Connected
Issue 3.2 April 2002
49
Installation
7. Enter the following commands:
at&f1 (loads the factory default configuration into active memory)
at&w0 (writes the current configuration to NVRAM template Y0)
Note:
Use numerical ones and zeros when entering the options.
8. After you enter the options, disconnect from the modem by entering a tilde and a
period (~.).
9. Set DIP switches 4 and 8 on the back panel of the Sportster modem to the down (ON)
position. Set all other DIP switches to the up (OFF) position.
10. Reset the modem by turning the power off and back on.
Additional references
For additional information, see the U.S. Robotics Sportster Modems Users Guide.
50 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
Paradyne Comsphere 3910 modem
The Paradyne Comsphere 3910 modem is used for many locations outside of the United
States. These modems are not optioned at the factory.
Recommended options
The recommended options for the Comsphere 3910 modem include selecting the
factory-preset defaults for “UNIX_Dial” with the following two changes:
●
Asynchronous DTE Rate is changed to 9600
●
Dial Line Rate is changed to 9600 (V32b)
Option buttons
The seven buttons that are used to set the modem options include:
●
Single Up Arrow. Move up one level in the menu tree
●
Double Up Arrow. Move to the top-level menu
●
Left Arrow. Move to the previous choice for the current level in the menu tree
●
Right Arrow. Move to subsequent choice for the current level in the menu tree
●
Function 1 (F1). Select the choice, if any, that is currently displayed above F1
●
Function 2 (F2). Select the choice, if any, that is currently displayed above F2
●
Function 3 (F3). Select the choice, if any, that is currently displayed above F3
Single Up
Arrow
Double Up
Arrow
Right
Arrow
Left
Arrow
Function keys
3910.cdr
Issue 3.2 April 2002
51
Installation
Setting the options
To set the options on the Comsphere 3910, use the following procedures.
Configuring Factory/Async_Dial
1. Press F2 to select “Configure.”
“Ld EditArea frm” is displayed.
2. Press the Right Arrow four times.
“Factory” is displayed.
3. Press F1 to select “Factory.”
“Ld Fact Preset:” is displayed.
4. Press Right Arrow four times.
5. Press F1 to select “UNIX_Dial.”
6. Press F3 to select “Save.”
“Sav EditArea to” is displayed.
7. Press F1 to save to “Active(Saved).”
Since you are changing the active area to a new set of options (that is,
“Factory/Async_Dial”), the modem automatically performs another Power-On-Self-Test
(POST). Since the new options match the way the modem is connected, the ALRM
LED does not turn red. “Idle: 19.2” and “Status Configure” are displayed. To return to
the top-level menu, press the Double Up Arrow.
Setting the data rate
1. Press F2 to select “Configure.”
“Ld EditArea frm” is displayed.
2. Press the Right Arrow once.
“Active(Saved)” is displayed.
3. Press F1.
“Choose Function” is displayed.
4. Press F1 to select “Edit.”
“Edit StrapGroup” is displayed.
5. Press F1 to select “DTE_Interface.”
“Async/Sync Mode” is displayed.
6. Press F1 to select “Nxt.”
“Async DTE Rate” is displayed.
52 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
7. Press the Right Arrow five times to display “9600.”
8. Press F2 to select “9600.”
Setting the handshake options
1. Press F1 for “Nxt.”
“Asyn #Data Bits (8)” is displayed.
2. Press F1 for “Nxt.”
“Asyn Parity Bit (None)” is displayed.
3. Press F1 for “Nxt.”
“Asyn #Stop Bits (1)” is displayed.
4. Press F1 for “Nxt.”
“DTR Action (Ignore)” is displayed.
5. Press F1 for “Nxt.”
“DSR Control (Forced_On)” is displayed.
6. Press F1 for “Nxt.”
“RTS Action (Ignore)” is displayed.
7. Press F1 for “Nxt.”
“CTS Control (WinkWhenDisc)” is displayed.
8. Press F1 for “Nxt.”
“RTS/CTS Delay (0 msec)” is displayed.
9. Press F1 for “Nxt.”
“LSD Control (WinkWhenDisc)” is displayed.
10. Press F1 for “Nxt.”
“CT111_Rate Cntl (Disable)” is displayed.
11. Press F1 for “Nxt.”
“DTE_Rate=VF (Disable)” is displayed.
12. Press F1 for “Nxt.”
“Extend Main Ch. (Disable)” is displayed.
13. Press F1 for “End.”
“Edit StrapGroup” is displayed.
Issue 3.2 April 2002
53
Installation
Setting the Dial_Line strap group
1. Press the Right Arrow three times to get to the “Dial_Line” strap group. Nothing needs
to be changed for CMS in the “DTE_Dialer” or “Line_Dialer” strap groups, so you can
skip them.
2. Press F1 to edit the “Dial_Line” strap group.
“Dial Line Rate” is displayed.
3. Press the Right Arrow four times for “9600(V32b).”
4. Press F2 to select “9600(V32b).”
5. Press F1 for “Nxt.”
“V32bis Automode (Enable)” is displayed.
6. Press F1 for “Nxt.”
“V32bis Autorate (Enable)” is displayed.
7. Press F1 for “Nxt.”
“Dial Tx Level (Permissv (-9))” is displayed.
8. Press F1 for “Nxt.”
“V22b Guard Tone (Disable)” is displayed.
9. Press F1 for “Nxt.”
“V32bis Train (Long)” is displayed.
10. Press F1 for “End.”
“Edit StrapGroup” is displayed. The other strap groups (“V42/MNP/Buffer,” “Test,”
“Misc,” and “Security”) are not changed for CMS.
Saving your settings
1. Press the Single Up Arrow to display “Choose Function” and “Edit Save.”
2. Press F3 to select “Save.”
“Save EditArea to” is displayed.
3. Press F1 to select “Active(Saved).”
“Command Complete” is displayed.
4. Press the Single Up Arrow again to display “Save EditArea to.”
5. Press the Right Arrow once to select “Customer 1.”
6. Press F1 to save to “Customer 1.”
“Command Complete” is displayed.
54 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Setting the remote console modem options
7. Press the Double Up Arrow.
“Idle: 9600” and “Status Configure” are displayed. If the modem is powered off, it
should return to this state when it is powered on.
8. To check the status of the Comsphere 3910 modem, use the “Status” choice in the
top level menu, or use the Right and Left Arrow buttons to view other top-level menu
choices.
Issue 3.2 April 2002
55
Installation
56 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintenance
Overview
This chapter describes the following maintenance procedures:
●
ESD precautions on page 58
●
Computer layout on page 59
●
Maintaining I/O cards on page 61
●
Maintaining disk drives on page 80
●
Maintaining tape drives on page 132
●
Adding memory and replacing the CPU on page 145
Issue 3.2 April 2002
57
Maintenance
ESD precautions
Before you work on components inside the Ultra 5 computer:
1. Make sure that the computer is plugged in to AC power.
2. Make sure that the power is off.
3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to your
wrist. See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
4. Unplug the AC power cord.
58 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Computer layout
Computer layout
Familiarize yourself with the layout of the Ultra 5.
Front Panel
This figure shows the front panel of the Ultra 5. The diskette drive is not available if the
optional second internal hard drive has been installed.
System
unit
3.5-inch bracket
(spare)
Diskette drive or second
internal hard drive
CD-ROM
drive
Standby
switch
u5_front.cdr
Issue 3.2 April 2002
59
Maintenance
Rear Panel (with SunSwift card)
This figure shows the rear panel when you have a SunSwift card, which is usually installed
in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45
connector. Other PCI cards may be installed in slots 1 and 3.
Power
switch
SunSwift
card in
PCI slot 2
PCI
slot 3
PCI
slot 1
Parallel
printer
connector
Power
supply fan
Voltage selector
switch (older
models only)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_sunswift.cdr
Rear Panel (with UltraSCSI card)
This figure shows the rear panel when you have an UltraSCSI card, which is usually
installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI
cards may be installed in slots 1 and 3.
Power
switch
UltraSCSI
card in
PCI slot 2
(left)
(left)
Power
supply fan
Voltage selector
switch (older
models only)
PCI
slot 3
Parallel
printer
connector
(right)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
PCI
slot 1
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_uscsi.cdr
60 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
Maintaining I/O cards
Overview
Procedures in this section include the following:
●
Identifying free card slots
●
Configuring I/O cards on page 62
●
Installing or removing I/O cards on page 63
●
Replacing an UltraSCSI card with a SunSwift card on page 65
●
SAI/P cards on page 68
●
Installing HSI/P cards on page 75
Required references
You need access to the following documents to do procedures in this section:
●
CMS R3V11 Software Installation, Maintenance, and Troubleshooting, 585-215-115
●
CMS R3V9 Software Installation, Maintenance, and Troubleshooting, 585-215-956
●
CMS R3V8 Software Installation, Maintenance, and Troubleshooting, 585-210-941
●
CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866
●
CMS Switch Connections, Administration, and Troubleshooting, 585-215-876
●
Sun Ultra 5 Service Manual
Identifying free card slots
There are three PCI slots on the back of the Ultra 5 computer. Empty slots are covered by
filler panels.
Issue 3.2 April 2002
61
Maintenance
Configuring I/O cards
Depending on your configuration, the I/O cards will be installed in the slots shown below.
I/O Card
PCI Slot
Comments
SunSwift
or
UltraSCSI
PCI 2, 1,
or 3
Required. A SunSwift card is installed in every
computer to provide a dedicated ethernet
connection to the switch, and a SCSI interface to
external tape and disk drives. Additional SunSwift
cards can be installed in the other slots.
HSI/P
PCI 1 or
PCI 3
Optional. HSI/P cards are not required when
using ethernet for switch link connectivity. Use
PCI 1 for the first card, which supports four ACDs.
Use PCI 1 and 3 for two cards, which support
eight ACDs.
SAI/P
PCI 1 or
PCI 3
Optional. SAI/P cards provide serial port
connectivity for printers and terminals. Use PCI 1
for the first card, which supports eight serial
devices. Use PCI 1 and 3 for two cards, which
supports 16 serial ports.
Token Ring
PCI 3
Optional. Installation and setup of this card is
done by Professional Services in the United
States, or by special arrangement outside of the
United States.
62 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
Installing or removing I/O cards
Use the following general instructions when installing, moving, and removing I/O cards.
Other sections in this chapter describe specific I/O card maintenance instructions. Use
those instructions as appropriate.
Note:
If you plan to install an optional second internal hard drive, install it before
you install any I/O cards.
To install or remove an I/O card:
1. For a system currently in operation, verify that you have a recent CMSADM file system
backup before you change I/O card configurations.
2. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
3. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
4. Turn off the system.
5. Turn off the system monitor.
6. Turn off all external SCSI devices starting with the device closest to the system and
working toward the farthest device.
!
WARNING:
You must wear an ESD wrist strap when installing or removing hardware
components to prevent electrical discharge that can damage the system.
7. Remove the cover of the Ultra 5.
8. Disconnect the AC power cord.
9. Select an unused slot to add a card, or select what card you are removing.
Issue 3.2 April 2002
63
Maintenance
10. Add or remove the card as shown in the following figure.
PC riser
board
PCI card
PCI slot 2
PCI slot 3
Screw
PCI slot 1
u5_pcicard.cdr
11. Remove the ESD wrist strap.
12. Reattach the cover.
13. Reconnect the AC power cord.
14. Turn on all external SCSI devices starting with the device farthest from the system and
working toward the system.
15. Turn on the system monitor.
16. Turn on the system.
17. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
18. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
19. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
64 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
Replacing an UltraSCSI card with a SunSwift card
This section describes how to replace an UltraSCSI card with a SunSwift card. This is done
when the customer wants to add a second ethernet port.
Prerequisites
●
Obtain a SunSwift PCI card.
●
Obtain one or two 68-to-68 pin SCSI cables (comcode 407934470, part
number 595-4851-xx).
●
Do a CMSADM backup.
●
Turn off CMS before beginning this procedure.
Procedure
To replace an UltraSCSI card with a SunSwift card:
1. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
2. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
3. Turn off the system.
4. Turn off the system monitor.
5. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
!
WARNING:
You must wear an ESD wrist strap when installing or removing hardware
components to prevent electrical discharge that can damage the system.
6. Disconnect each 68-to-68 pin VHDCI cable from the UltraSCSI card and from the first
external device in each existing SCSI chain. There may be one chain of disk drives
and one chain of tape drives.
7. Remove the cover of the Ultra 5.
8. Disconnect the AC power cord.
Issue 3.2 April 2002
65
Maintenance
9. Remove the UltraSCSI card. It should be located in PCI slot 2.
PC riser
board
PCI card
PCI slot 2
PCI slot 3
Screw
PCI slot 1
u5_pcicard.cdr
10. Install the SunSwift card in PCI slot 2 (or wherever the UltraSCSI card was installed).
11. Reconfigure the SCSI devices in the order shown in the following figure.
W
68-68
scsicble_swift.cdr
68-68
68-68
68-68
UniPack
Tape Drive 2
(optional)
A
W
UniPack
Tape Drive 1
(required)
W
W
UniPack Disk
Drive 4
(optional)
W
W
UniPack Disk
Drive 3
(optional)
W
W
UniPack Disk
Drive 2
(optional)
W
W
UniPack Disk
Drive 1
(optional)
W
W
SCSI
Connector
68-68
68-68
W = 68-68 pin SCSI cable
A = Auto-terminated
66 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
SCSI devices are addressed as shown in the table below. These addresses are set
using the Target Address Switches on the back of each SCSI device.
Device
Address
Disk Drive 1
0
Disk Drive 2
1
Disk Drive 3
2
Disk Drive 4
3
Tape Drive 1
4
Tape Drive 2
5
!
Important:
Do not use a target address
greater than 5.
12. Remove the ESD wrist strap.
13. Reattach the cover.
14. Reconnect the AC power cord.
15. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
16. Turn on the system monitor.
17. Turn on the system.
18. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
19. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
20. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Issue 3.2 April 2002
67
Maintenance
SAI/P cards
The Serial Asynchronous Interface/PCI (SAI/P) card connects terminals, printers and
modems to the computer. The computer can accommodate two SAI/P cards. Each SAI/P
card is associated with an external, 8-port expander box.
Identifying device entry names for ports on an
SAI/P card
When the SAI/P card driver is installed, device entries are created to access the physical
ports on the expander box. The device name that is created is /dev/term/N, where N
represents SAI/P slot and expander box port entries. For example, when two SAI/P cards
are installed, the card in the lowest numbered slot is associated with physical ports
a000-a007, while ports for the second card are denoted by b000-b007.
To display the port designations for each SAI/P card, use the
/cms/toolsbin/display_ports command. The system displays a response similar to
the following:
/dev/term devices:a000 a001 a002 a003 a004 a005 a006 a007
#
Adding, moving, or removing an SAI/P card
This section describes how to add, remove or move an SAI/P card.
Adding an SAI/P card
To add an SAI/P card:
1. Identify the existing SAI/P cards installed in the system.
2. Verify that you have a recent CMSADM file system backup before you change I/O card
configurations.
3. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
4. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
5. Turn off the system.
6. Turn off the system monitor.
68 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
7. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
8. Decide where you will install the new SAI/P card. Insert the SAI/P card into the Ultra 5.
See Installing or removing I/O cards on page 63 for more information.
9. Connect the expander box to the new SAI/P card.
10. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
11. Turn on the system monitor.
12. Turn on the system.
13. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
14. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
15. Enter the following commands:
sacadm -l
pmadm -l
These commands display existing administration information. Record this information
for later use.
16. Enter:
pmadm -r -p ttysaipslot -r ttyportdesignator
This removes port administration for all SAI/P cards, where slot indicates slot a or
slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so
on).
17. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on
page 72.
18. Install the SAI/P software driver. See your CMS software installation, maintenance,
and troubleshooting document for details.
19. Administer all SAI/P ports cards.
20. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Issue 3.2 April 2002
69
Maintenance
Moving an SAI/P card
When moving SAI/P cards, remember to preserve the original sequence of the cards. To
do this, you many need to move more than one card. See Identifying device entry names
for ports on an SAI/P card on page 68 to determine the ordering sequence.
To move an SAI/P card to a different PCI slot location.
1. Verify that you have a recent CMSADM file system backup before you change I/O card
configurations.
2. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on
page 72.
3. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
4. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
5. Turn off the system.
6. Turn off the system monitor.
7. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
8. Remove the SAI/P card from the PCI slot.
9. Install the SAI/P card into a different PCI slot. See Installing or removing I/O cards on
page 63 for more information.
! CAUTION:
Remember to preserve the original ordering sequence of the SAI/P cards.
10. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
11. Turn on the system monitor.
12. Turn on the system.
13. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
14. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
70 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
15. Install the SAI/P software driver. See your CMS software installation, maintenance,
and troubleshooting document for details.
16. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Removing an SAI/P card
To remove an SAI/P card:
1. Verify that you have a recent CMSADM file system backup before you change I/O card
configurations.
2. Enter the following commands:
sacadm -l
pmadm -l
These commands display existing administration information. Record this information
for later use.
3. Enter:
pmadm -r -p ttysaipslot -r ttyportdesignator
This removes port administration for all SAI/P cards, where slot indicates slot a or
slot b, and portdesignator is the full SAI/P port designation (a000, a001, and so
on).
4. Remove the SAI/P software drivers. Refer to Removing SAI/P drivers and utilities on
page 72.
5. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
6. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
7. Turn off the system.
8. Turn off the system monitor.
9. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
10. Remove the SAI/P card from the system. See Installing or removing I/O cards on
page 63 for more information.
11. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
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12. Turn on the system monitor.
13. Turn on the system.
14. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
15. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
16. Readminister all terminals, modems, and printers connected to the SAI/P expander
box.
17. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Removing SAI/P drivers and utilities
To remove the SAI/P software drivers and utilities:
1. Enter:
pkgrm SUNWsaip
This removes the SAI/P software drivers. The system displays the following message:
# The following package is currently installed:
SUNWsaip
Serial Asynchronous Interface Driver (PCI)
(sparc) X.0.0
Do you want to remove this package?
2. Enter: y
This starts the removal of the SAI/P software driver. The system displays the following
message:
## Removing installed package instance <SUNWsaip>
This package contains scripts which will be executed with
super-user permission during the process of removing this
package.
Do you want to continue with the removal of this package [y,n,q,?]
72 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
3. Enter: y
The system displays the following message:
## Verifying package dependencies.
## Processing package information.
## Executing preremove script.
If the removal is successful, the system displays the following message:
Removal of <SUNWsaip> was successful.
#
If removal is not successful, escalate through the normal channels.
4. Enter:
pkgrm SUNWsaipu
This removes the SAI/P software utilities. The system displays the following message:
# The following package is currently installed:
SUNWsaipu
Serial Asynchronous Interface Utilities (PCI)
(sparc) X.0.0
Do you want to remove this package?
5. Enter: y
This starts the removal of the SAI/P software utilities. The system displays the
following message:
## Removing installed package instance <SUNWsaipu>
This package contains scripts which will be executed with
super-user permission during the process of removing this
package.
Do you want to continue with the removal of this package [y,n,q,?]
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6. Enter: y
The system displays the following message:
## Verifying package dependencies.
## Processing package information.
## Executing preremove script.
If the removal is successful, the system displays the following message:
Removal of <SUNWsaipu> was successful.
#
If removal is not successful, escalate through the normal channels.
74 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
Installing HSI/P cards
An HSI/P card supports X.25 switch links. For eight ACDS, two HSI/P cards and quad
cables are needed. If the system uses TCP/IP signaling for all ACDs, HSI/P cards are not
needed.
If this is the initial installation of one or two HSI/P cards, start with Installing the first HSI/P
card. If a second HSI/P card is being added to a system already up and running, see
Adding a second HSI/P card on page 78.
Installing the first HSI/P card
To install the first HSI/P card in the system:
1. Verify that you have a recent CMSADM file system backup before you change card
configurations.
2. Log in to the system as root.
3. Enter:
cmssvc
The system displays the CMS Services menu.
4. Enter 3 to select the run_cms option.
5. Enter 2 to turn off CMS.
6. Before you remove CMS, you must first save the CMS tools in a temporary save
directory. Enter the following commands to save the file:
if [ ! -d /save ]; then mkdir /save; fi
cp -p /cms/toolsbin/rmSBusdev /cms/toolsbin/lnSBusdev /save
ls -l /save
Use ls to verify that the file was saved.
7. Enter:
pkgrm cms
This removes the CMS software. After the pkgrm command is executed, the system
displays the following message:
“Do you want to preserve CMS data? [y,n,?]”
!
Important:
Enter: y
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8. After you remove CMS, you must copy the CMS tools back in to their working directory.
Enter the following two commands:
if [ ! -d /cms/toolsbin ]; then mkdir /cms/toolsbin; fi
cp -p /save/rmSBusdev /save/lnSBusdev /cms/toolsbin/
9. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
10. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
11. Turn off the system.
12. Turn off the system monitor.
13. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
14. Install the HSI/P card. See Installing or removing I/O cards on page 63 for more
information.
15. Attach the HSI/P quad cable, and connect the switch links to the quad cable by
following the instructions described in Avaya CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876.
Note:
Do not use serial port “A” to connect switch links when an HSI/P card is
installed. Serial port “A” is used only for single ACD installations. In a
multiple ACD arrangement, all switch links must be connected to an HSI/P
quad cable, to an ethernet port using TCP/IP, or a combination of HSI/P and
TCP/IP connections.
16. Turn on all external SCSI devices, starting with the device that is farthest from the
system and working toward the system.
17. Turn on the system monitor.
18. Turn on the system.
19. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
76 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
20. Enter:
boot -r
This reboots the system so that it recognizes the new HSI/P card.
Note:
Sometimes the system fails to recognize a newly installed HSI card. If this
happens, the command show-devs does not show the HSI card and
/var/adm/messages fails to recognize the card upon bootup. See the
troubleshooting chapter of Avaya CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876, for information about troubleshooting
HSI/P cards.
21. When the system comes back up, log in as root.
Installing HSI/P software and patches
Using the procedures in the CMS software installation, maintenance, and troubleshooting
document:
●
Install the HSI/P software
●
Install the X.25 drivers and license
●
Reinstall the Solaris patches
●
Reinstall the CMS software
Setting up the switch link for each ACD
To change the switch link administration for each ACD:
1. Enter:
cmssvc
The system displays the CMS Services menu.
2. Select the swsetup option.
3. Select the ACD that you want to set up.
4. Accept the existing defaults for the following:
●
Switch name
●
Switch model (release)
●
Vectoring
●
Expert agent
●
Central office disconnect supervision
●
Local port
●
Remote port
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5. Select “X.25” and a specific link number when prompted for the link information.
6. Repeat Steps 1 through 5 for each ACD that will use the HSI card.
7. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
8. Turn on CMS using the run_cms option of the cmssvc command.
Adding a second HSI/P card
Use the following procedures if you are adding a second HSI/P card to a system that is
already in operation. Before you do this procedure, verify that CMS is installed.
To add a second HSI/P card:
1. Verify that you have a recent CMSADM file system backup before you change I/O card
configurations.
2. Log in to the system as root.
3. Edit the /etc/path_to_inst file and search for HSI. Remove all such lines.
4. Enter the following commands:
rm /dev/hih*
rm /devices/sbus*/HSI*
5. Enter:
/usr/sbin/shutdown -y -g0 -i0
This shuts down the system.
6. Turn off the system.
7. Turn off the system monitor.
8. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
9. Install the second HSI/P card. See Installing or removing I/O cards on page 63 for
more information.
78 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining I/O cards
10. Attach the HSI/P quad cable, and connect the switch links to the quad cable by
following the instructions described in Avaya CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876.
Note:
Do not use serial port “A” to connect switch links when an HSI/P card is
installed. Serial port “A” is used only for single ACD installations. In a
multiple ACD arrangement, all switch links must be connected to an HSI/P
quad cable, to an ethernet port using TCP/IP, or a combination of HSI/P and
TCP/IP connections.
11. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
12. Turn on the system monitor.
13. Turn on the system.
14. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
15. Enter:
boot -r
This reboot the system so that it recognizes the new HSI/P card.
Note:
Sometimes the system fails to recognize a newly installed HSI card. If this
happens, the command show-devs does not show the HSI card and
/var/adm/messages fails to recognize the card upon bootup. See the
troubleshooting chapter of Avaya CMS Switch Connections, Administration,
and Troubleshooting, 585-215-876, for information about troubleshooting
HSI/P cards.
16. When the system comes back up, log in as root.
17. Enter:
/cms/toolsbin/lnSBusdev
18. Administer the switch links as shown in Setting up the switch link for each ACD on
page 77.
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Maintaining disk drives
Overview
Procedures in this section include the following:
●
Replacing the primary internal EIDE boot disk drive on page 82
●
Adding or replacing the internal EIDE data disk drive on page 90
●
Adding or replacing external SCSI disk drives on page 99
●
Setting up the disk drives on page 107.
●
Partitioning disk drives on page 108
●
Administering data disk drives on page 118
●
Replacing the CD-ROM drive on page 127
Disk drive compatibility with CMS loads
When a new or replacement disk drive is installed in an older system, the CMS load may
not be compatible with the disk drive if the CMS configuration files have not been updated.
These configuration files (/olds/disk.conf and /olds/olds-funcs) must be edited or
replaced with the correct information. Contact the Avaya technical support organization for
assistance.
Prerequisites
Do a CMSADM backup, if possible, before you add or replace a disk drive. See your CMS
software installation, maintenance, and troubleshooting document for this procedure.
Before you attempt to replace defective data (nonboot) disks, try to print the current setup
for all ACDs. This information must be readministered after you install replacement disks.
80 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Required references
The following references are required when doing procedures in this section:
●
CMS R3V11 Software Installation, Maintenance, and Troubleshooting, 585-215-115
●
CMS R3V9 Software Installation, Maintenance, and Troubleshooting, 585-215-956
●
CMS R3V8 Software Installation, Maintenance, and Troubleshooting, 585-210-941
●
CMS Software Installation and Setup (R3V5 and R3V6), 585-215-866
●
Sun Ultra 5 Service Manual
Issue 3.2 April 2002
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Maintenance
Replacing the primary internal EIDE boot disk drive
This procedure describes how to replace the primary internal EIDE boot disk drive. If you
are also adding or replacing the secondary data disk drive, use these procedures in
concert with Adding or replacing the internal EIDE data disk drive on page 90 while you
have the computer open.
Opening the computer
To open the computer:
1. If you have not already done so, use the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
2. Turn off the power to the computer.
3. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
5. Place the cover in a convenient location so that it does not interfere with your work.
82 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.
See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
7. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you must remove that card
during this procedure to make it easier to reach the components. To remove
PCI card 2, you must first remove the PCI card 2 screw. On the Series 1
computers, this screw is on the back of the computer. On Series 2 and later
computers, this screw is on the top of the frame above the PCI card.
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Maintenance
Removing the primary internal boot disk drive
To remove the primary internal boot disk drive:
1. Disconnect the EIDE ribbon cable from the motherboard. Remember where the EIDE
ribbon cable connects to the motherboard. The following figure shows an EIDE cable
when there is only one internal disk drive.
DRIVE
MOTHER BOARD
orig_ide_cable.cdr
2. If the computer has a secondary data disk drive installed, disconnect the EIDE ribbon
cable from the secondary disk drive. If no secondary disk is installed, skip this step.
3. Remove the two screws that secure the primary disk drive mounting bracket assembly
to the chassis. See the following figure.
u5_master_install.cdr
84 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
4. Disconnect the power cable from the primary disk drive. See the following figure.
u5_master_cable.cdr
5. Remove the primary disk drive and mounting bracket assembly from the computer.
6. Disconnect the EIDE ribbon cable from the primary disk drive. Save this EIDE cable in
case you have to reinstall the old disk drive.
7. Remove the four screws that hold the primary disk drive to the mounting bracket. Save
the screws and mounting bracket for the new primary disk drive. Label the disk drive
“Original Master Disk,” and save it in case you have to reinstall the original
configuration.
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Maintenance
Installing the new primary internal disk drive
To install the new primary internal disk drive:
1. Ensure that the jumpers on the primary internal hard drive are set to the Cable Select
(CS) setting. See the following figure.
Jumper in
Cable Select (CS)
position
EIDE ribbon
cable connector
Power
connector
cable_sel.cdr
2. Using the original mounting bracket, attach the new primary disk drive labeled “Master
Disk” to the mounting bracket using the four screws from the new disk drive kit. The
mounting bracket that came with the new primary disk drive can be discarded.
Tip:
Install each screw with just a few turns before you tighten all four screws.
u5_master_install.cdr
86 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
3. With the new primary internal disk drive you will receive new EIDE ribbon cables. Use
the cable that has three connectors (SLAVE, MASTER, and MOTHERBOARD).
Connect the end labeled MASTER to the connector on the rear of the new primary
internal disk drive.
4. Connect the power cable to the primary internal disk drive.
5. Slide the mounting bracket into place, routing the EIDE ribbon cable so that the
MOTHER BOARD connector can reach the connector on the motherboard, and the
SLAVE connector can reach the secondary internal disk drive.
6. Attach the mounting bracket to the chassis using the two screws saved earlier. See the
following figure.
u5_master_install.cdr
7. Connect the EIDE ribbon cable end labeled MOTHER BOARD to the EIDE connector
on the mother board.
Tip:
If you are also replacing the secondary internal data disk drive, wait and
attach the EIDE ribbon cable to the mother board after you install that drive.
8. Do one of the following:
●
If you are adding or replacing the secondary data disk drive, continue with Adding or
replacing the internal EIDE data disk drive on page 90.
●
If you are not adding or replacing the secondary data disk drive, continue with
Closing the computer on page 88.
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Closing the computer
If you are also replacing the secondary internal data disk drive, do not close the computer.
Continue with Adding or replacing the internal EIDE data disk drive on page 90.
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
6. Do one of the following:
●
If you are adding or replacing external SCSI disk drives, continue with Adding or
replacing external SCSI disk drives on page 99.
●
If you are not adding or replacing external SCSI disk drives, continue with Powering
up the system on page 89.
88 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Powering up the system
To power up the system:
1. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
4. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
5. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system and the system displays the ok prompt.
6. Enter:
probe-ide
This checks to see that the system recognizes the new disk drive. If the new drive is
not listed, check for a secure connection between the motherboard and the new drive.
7. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
8. Continue with Setting up the disk drives on page 107.
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Maintenance
Adding or replacing the internal EIDE data disk drive
This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5
computer. The optional drive, together with hardware and a new ribbon cable, is packaged
separately from the Ultra 5 computer.
Note:
In the following procedures, the disk drive that is already installed in the
Ultra 5 computer is referred to as the primary drive, and the new drive that
you install is referred to as the secondary drive.
Unpacking the disk drive
Remove the following items from the box that contains the secondary data disk drive and
place them in a convenient location:
●
EIDE disk drive
●
Mounting bracket
●
Four pan head screws
●
New EIDE ribbon cable
The new disk drive comes with two ribbon cables. The cable used with the Ultra 5 has
three connectors labeled SLAVE, MASTER, and MOTHERBOARD. The other cable
may be discarded.
Opening the computer
To open the computer:
1. If you have not already done so, use the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
2. Turn off the power to the computer.
90 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
3. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
5. Place the cover in a convenient location so that it does not interfere with your work.
6. Attach an antistatic wrist strap to the metal chassis of the computer and to your
wrist.See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
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Maintenance
7. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you may want to remove
that card during this procedure to make it easier to reach the components.
To remove PCI card 2, you must first remove the PCI card 2 screw. On the
Series 1 computers, this screw is on the back of the computer. On Series 2
and later computers, this screw is on the top of the frame above the PCI
card.
92 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Removing the secondary internal disk drive
If there is no secondary internal disk drive, continue with Removing the diskette drive on
page 94.
To remove the secondary internal data disk drive:
1. Loosen, but do not remove, the three screws that secure the mounting bracket for the
secondary internal disk drive to the top of the chassis frame. See the following figure.
Secondary
disk drive
Screw (4)
Screw (3)
u5_second_disk.cdr
2. Remove the disk drive bracket from the chassis by sliding it back and lifting it free of
the three screws.
3. Disconnect the power cable from the secondary disk drive.
4. Lift out the mounting bracket and the attached disk drive.
5. Remove the four screws that hold the secondary internal disk drive to the mounting
bracket. Save the screws and mounting bracket for the new secondary internal disk
drive. Label the disk drive “Slave Disk,” and save it in case you have to reinstall the
original configuration.
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Removing the diskette drive
If there is no 3.5-inch internal diskette drive, continue with Installing new cabling on
page 95.
To remove the diskette drive:
1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive.
See the following figure.
u5_diskette_cabling.cdr
2. Loosen but do not remove the three screws that secure the diskette drive mounting
bracket to the top of the chassis frame.
3. Remove the diskette drive bracket from the chassis by sliding it back and lifting it free
of the three screws.
4. Lift out the mounting bracket and attached diskette drive.
5. At the motherboard, disconnect the diskette drive cable that comes from the diskette
drive.
6. Save the diskette drive and diskette drive cable in case you have to reinstall the
original configuration.
94 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Installing new cabling
If the primary boot disk drive already has a new EIDE ribbon cable, continue with Installing
the secondary disk drive on page 96.
To install new cabling:
1. Remove the ribbon cable from the back of the primary disk drive. You may need to
remove the primary disk drive by removing the two screws securing the primary disk
drive bracket and lifting out the drive. See the following figure.
u5_master_cable.cdr
2. Remove the other end of this cable from the motherboard. Remember the slot in the
motherboard from which you remove this connector. You will install another connector
in this slot in the next step.
3. On the new ribbon cable that was supplied with the secondary disk drive, there are
three connectors labeled MOTHERBOARD, MASTER, and SLAVE. Insert the
connector labeled MOTHERBOARD into the slot in the motherboard from which you
removed a connector in the previous step. See the following figure.
4. Connect the connector labeled MASTER to the primary disk drive.
5. If you previously removed the primary disk drive, reinstall it on the chassis.
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Installing the secondary disk drive
To install the new secondary internal disk drive:
1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable
Select (CS) setting. See the following figure.
Jumper in
Cable Select (CS)
position
EIDE ribbon
cable connector
Power
connector
cable_sel.cdr
2. Attach the secondary internal disk drive to the new mounting bracket with the four
screws from the old disk drive or from the new disk drive kit. Arrange the drive so that
the connectors point to the back of the computer.
Tip:
Install each screw with just a few turns before you tighten all four screws.
Secondary
disk drive
Screw (4)
Screw (3)
u5_second_disk.cdr
3. Connect the EIDE ribbon cable connector labeled SLAVE to the secondary internal
disk drive.
96 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
4. Connect the power cable to the secondary internal disk drive.
5. Install the mounting bracket for the secondary internal disk drive to the frame of the
chassis, slipping the three holes in the mounting bracket over the three screws in the
chassis frame.
6. Slide the mounting bracket forward as far as possible.
7. Tighten the three screws.
8. Route the cables to provide clearance.
Closing the computer
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
Tip:
Install each screw with just a few turns before you tighten both screws.
6. Do one of the following:
●
If you are adding or replacing any external SCSI disk drives, continue with Adding or
replacing external SCSI disk drives on page 99.
●
If you are not adding or replacing any external SCSI disk drives, continue with
Powering up the system on page 98.
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Powering up the system
If you are also adding or replacing secondary external disk drives, do not power-up the
system. Continue with Adding or replacing external SCSI disk drives on page 99.
To power up the system:
1. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
4. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
5. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system and the system displays the ok prompt.
6. Enter:
probe-ide
This checks to see that the system recognizes the new disk drives. If the new drives
are not listed, make sure there is a secure connection between the motherboard and
the new drives.
7. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
8. Continue with Setting up the disk drives on page 107.
98 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Adding or replacing external SCSI disk drives
This section describes how to add or replace an external SCSI disk drive on an existing
system.
Adding or replacing a disk drive
To add or replace an external disk drive:
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down and displays the ok prompt.
3. Turn off the system.
4. Turn off the system monitor.
5. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
6. Connect the disk drive to the other SCSI devices. See SunSwift connections on
page 100 or UltraSCSI connections on page 102.
Issue 3.2 April 2002
99
Maintenance
SunSwift connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to a
SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the
back of the computer to the IN connector on the back of the SCSI device that is closest to
the computer. If you have more than one SunSwift card, connect the drives to the card in
the lowest slot number. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
.
Stack of three
external SCSI devices
Target
address
switch
IN
OUT
IN
OUT
IN
OUT
scsi_sunswift.cdr
68-to-68 pin SCSI cable
Back panel of Ultra 5
SunSwift card
in PCI slot 2
68-to-68 pin SCSI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
100 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
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The following figure shows the SCSI cabling for a SunSwift card.
W
68-68
68-68
68-68
68-68
68-68
UniPack
Tape Drive 2
(optional)
A
W
UniPack
Tape Drive 1
(required)
W
W
UniPack Disk
Drive 4
(optional)
W
W
UniPack Disk
Drive 3
(optional)
W
W
UniPack Disk
Drive 2
(optional)
W
W
UniPack Disk
Drive 1
(optional)
W
W
SCSI
Connector
scsicble_swift.cdr
68-68
W = 68-68 pin SCSI cable
A = Auto-terminated
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
The addresses are set using the target address switches on the back of each SCSI device.
Before setting the target address, make sure that the power is off on the SCSI devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
Issue 3.2 April 2002
101
Maintenance
UltraSCSI connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to an
UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card
on the back of the computer to the IN connector on the back of the SCSI device that is
closest to the computer. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
Stack of three
external SCSI devices
IN
Target
address
switch
68-to-68 pin SCSI cable
scsiuni.cdr
OUT
Back panel of Ultra 5
IN
OUT
(left)
IN
(right)
OUT
Dual-channel
UltraSCSI card in PCI slot 2
68-to-68 pin VHDCI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
102 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
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The following figure shows the SCSI cabling schemes that are possible with an UltraSCSI
card that is installed in slot 2 of an Ultra 5 computer.
UniPack Disk
Drive 1
(optional)
V
W
Left SCSI
Connector
V
68-68
W
(optional)
(required)
V
V
68-68
W
W
68-68
W
68-68
UniPack
Tape Drive 2
UniPack
Tape Drive 1
Right SCSI
Connector
W
68-68
UniPack Disk
Drive 4
(optional)
UniPack Disk
Drive 3
(optional)
UniPack Disk
Drive 2
(optional)
W
W
A
68-68
V = 68-68 pin VHDCI cable
W = 68-68 pin SCSI cable
A = Auto-terminated
A
scsicble.cdr
Note:
The “Left/Right” designations shown above are based on the UltraSCSI card
being installed in slot 2. If the UltraSCSI card is installed in slots 1 or 3,
connect the disk drives to the right connector and the tape drives to the left
connector.
Issue 3.2 April 2002
103
Maintenance
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
The addresses are set using the target address switches on the back of each SCSI device.
Before setting the target address, make sure that the power is off on the SCSI devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
104 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Powering up the system
To power up the system:
1. Connect the power cord from the disk drive to a power source.
2. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
Note:
For most SCSI devices, the power LED will light as soon as you power-on
the device. For some disk drives, the power LED will not light until the
system begins POST.
3. Turn on the system monitor.
4. Turn on the system.
5. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
6. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system and the system displays the ok prompt.
7. Enter:
probe-scsi-all
This checks to see that the system recognizes the new external disk drives. The
resulting display should list the new drives as Target 0-3. If the new drives are not
listed, make sure there is a secure connection between the SCSI port and the new
drives.
8. Enter:
reset-all
This resets the system and the system displays the ok prompt.
9. Enter:
probe-ide
This checks to see that the system recognizes the new internal EIDE disk drives. If the
new drives are not listed, make sure there is a secure connection between the
motherboard and the new drives.
Issue 3.2 April 2002
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Maintenance
10. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
11. Continue with Setting up the disk drives on page 107.
106 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Setting up the disk drives
After you replace defective disk drives, do one of the following:
Drive replaced
Procedure
Boot disk
Continue with the CMSADM restore procedure for a
nonmirrored system in the Maintenance chapter of the
software installation, maintenance, and
troubleshooting document for your version of CMS.
Data disk
Partition and administer the drive so that it works with
the existing disk drives (see Partitioning disk drives on
page 108 and Administering data disk drives on
page 118). Continue with the procedures in
“Recovering a nonmirrored system after data disk
failure” in the Maintenance chapter of the software
installation, maintenance, and troubleshooting
document for your version of CMS.
After you add new disk drives, do the following:
Drive added
Data disk
Procedure
Partition and administer the drive so that it works with
the existing disk drives (see Partitioning disk drives on
page 108 and Administering data disk drives on
page 118).
Issue 3.2 April 2002
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Maintenance
Partitioning disk drives
Requirements for partitioning data disk drives differs for the releases of CMS.
R3V9 and later
If you are adding new disk drives to a system where CMS is operational, partitioning is
done automatically using CMS commands. Skip manual partitioning and continue with
Administering data disk drives on page 118.
If you are replacing a defective disk drive in a system and CMS is not operational, you
must manually partition the disk drive. Use the following information:
●
Disk partition values, R3V11 boot disks on page 109, R3V9 boot disks on page 109, or
R3V9 and later data disks on page 110
●
Partitioning and formatting a disk on page 114
R3V8 and earlier
For R3V8 and earlier systems, you must partition and format the new or replacement disk
drives. Use the following information:
●
Disk partition values, R3V8 and earlier data disks on page 112
●
Partitioning and formatting a disk on page 114
Disk partition values
During the disk partitioning procedure, you must enter the size of each partition. Since disk
models change often, see the software installation, maintenance, and troubleshooting
document for your current CMS release to verify the correct disk partitioning values.
108 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
R3V11 boot disks
The following table lists the boot disk drives that are currently supported for R3V11. These
partition sizes are entered in Gigabytes (gb).
Disk
Partition
ID tag
Permission
flag
Starting cylinder
Value
0
root
wm
0
4gb
1
swap
wu
8323
1gb
2
backup
wm
3
un
wm
10404
3gb
4
un
wm
16646
2gb
5-7
un
wm
20-GB IDE
Use the default values for partition 2.
Do not enter a value for partitions 5
through 7. These values will be
entered automatically when the boot
disks resynchronize during the
restore procedure.
R3V9 boot disks
The following table lists the boot disk drives that are currently supported for R3V9. These
partition sizes are entered in gigabytes (gb) and cylinders (c).
Disk
Partition
ID tag
Permission
flag
Starting cylinder
Value
0
root
wm
0
4gb
1
swap
wu
8323
1gb
2
backup
wm
3
un
wm
10404
3gb
4
un
wm
16646
2gb
5
un
wm
20808
2gb
6
un
wm
24970
2gb
7
un
wm
29132
9658c
Use the default values for partition 2.
20-GB IDE
Issue 3.2 April 2002
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Maintenance
R3V9 and later data disks
The following table lists the data disk drives that are currently supported for R3V9 and
later. These partition sizes are entered in gigabytes (gb) and cylinders (c).
Disk
Partition
ID tag
Permission
flag
Starting
cylinder
Value
0
un
wm
0
2gb
1
un
wm
4162
2gb
21
backup
3
un
wm
8324
2gb
4
un
wm
12486
2gb
5
un
wm
16648
2gb
6
un
wm
20810
2gb
7
un
wm
24972
13818c
0
un
wm
0
2gb
1
un
wm
891
2gb
21
backup
3
un
wm
1782
2gb
4
un
wm
2673
2gb
5
un
wm
3564
2gb
6
un
wm
4455
2gb
7
un
wm
5346
2160c
Do not enter a value for partition 2.
20-GB IDE
Do not enter a value for partition 2.
18-GB SCSI
110 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Disk
Partition
ID tag
Permission
flag
Starting
cylinder
Value
0
un
wm
0
2gb
1
un
wm
4162
2gb
21
backup
3
un
wm
8324
2gb
4
un
wm
12486
2gb
5
un
wm
16648
1012c
6
un
wm
0
0c
7
un
wm
0
0c
0
un
wm
0
2gb
1
un
wm
1169
2gb
21
backup
3
un
wm
2338
2gb
4
un
wm
3507
2gb
5
un
wm
4676
248c
6
un
wm
0
0c
7
un
wm
0
0c
0
un
wm
0
2gb
1
un
wm
1942
2gb
21
backup
3
un
wm
0
0c
4
un
wm
0
0c
5
un
wm
0
0c
6
un
wm
0
0c
7
un
wm
0
0c
Do not enter a value for partition 2.
9.1-GB IDE
Do not enter a value for partition 2.
9.1-GB SCSI
Do not enter a value for partition 2.
4.2-GB SCSI
1. The backup value indicates the size of the data disk drives. If the disk drive you are partitioning does
not closely match the size of the disk you are partitioning, you have a nonstandard disk. Escalate the
issue to Avaya technical support.
Issue 3.2 April 2002
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Maintenance
R3V8 and earlier data disks
The following table lists the data disk drives that are currently supported with R3V8 and
earlier. These partition sizes are entered in number of cylinders (c).
Disk
20-GB1 IDE
18-GB
SCSI3
9.1-GB IDE4
9.1-GB
SCSI5
4.01-GB
IDE6 (Model
ST34321A)
Partition
ID tag
Permission
flag
Starting
cylinder
Value
0
un
wm
0
2c
1
un
wm
2
38788c
22
backup
wm
0
38790c
3-7
un
wm
0
0c
0
un
wm
0
2c
1
un
wm
2
7504c
22
backup
wm
0
7506c
3-7
un
wm
0
0c
0
un
wm
0
2c
1
un
wm
2
17658c
22
backup
wm
0
17660c
3-7
un
wm
0
0c
0
un
wm
0
2c
1
un
wm
2
4922c
22
backup
wm
0
4924c
3-7
un
wm
0
0c
0
un
wm
0
2c
1
un
wm
2
8890c
22
backup
wm
0
8892c
3-7
un
wm
0
0c
112 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Disk
4.01-GB
IDE7 (Model
ST34312A)
4.2-GB
SCSI
Partition
ID tag
Permission
flag
Starting
cylinder
Value
0
un
wm
0
2c
1
un
wm
2
8350c
22
backup
wm
0
8352c
3-7
un
wm
0
0c
0
un
wm
0
2c
1
un
wm
2
3878c
22
backup
wm
0
3880c
3-7
un
wm
0
0c
1. The 20-GB disk is compatible with loads r3v6be.h or later, and r3v8ak.g (with CMS patch 5) or later.
For older systems, see Disk drive compatibility with CMS loads on page 80 for more information.
2. The backup value indicates the size of the data disk drives. If the disk drive you are partitioning does
not closely match the size of the disk you are partitioning, you have a nonstandard disk. Escalate the
issue to Avaya technical support.
3. The 18-GB disk is compatible with loads r3v6be.f or later, and r3v8ai.g or later. For older systems,
see Disk drive compatibility with CMS loads on page 80 for more information.
4. The 9.1-GB EIDE disk is compatible with loads r3v6at.i or later, and all R3V8 loads. For older
systems, see Disk drive compatibility with CMS loads on page 80 for more information.
5. The 9.1-GB SCSI disk is compatible with loads r3v6ac.e or later, and r3v8aa.i or later. For older
systems, see Disk drive compatibility with CMS loads on page 80 for more information.
6. This is the original 4.01 EIDE disk drive. It is identified by model number ST34321A and has 8894
cylinders.
7. This is the new 4.01 EIDE disk drive. It is identified by model number ST34312A and has 8354
cylinders. A new version of the disk.conf and olds-funcs files must be downloaded. See Disk
drive compatibility with CMS loads on page 80 for more information.
Issue 3.2 April 2002
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Partitioning and formatting a disk
To partition and format a disk:
1. At the system prompt, enter:
format
The system displays a message that is similar to the following example:
AVAILABLE DISK SELECTIONS:
0. c0t0d0 <ST320420A cyl 39533 alt 2
/pci@1f,0/pci@1,1/ide@3/dad@0,0
1. c0t1d0 <ST320420A cyl 39533 alt 2
/pci@1f,0/pci@1,1/ide@3/dad@1,0
2. c1t0d0 <SUN4.2G cyl 3880 alt 2 hd
/pci@1f,0/pci@1/scsi@2/sd@0,0
3. c1t1d0 <SUN9.0G cyl 4924 alt 2 hd
/pci@1f,0/pci@1/scsi@2/sd@1,0
Specify disk (enter its number):
hd 16 sec 63>
hd 16 sec 63>
16 sec 135>
27 sec 133>
2. Enter the disk number that corresponds to the disk that you added. Be sure to specify
the number that exactly matches the disk added.
Specify disk (enter its number): 1
The system displays the device number of the disk that you are partitioning, for
example, c0t1d0, and the Format Menu:
selecting c0t1d0
[disk formatted]
FORMAT MENU:
disk
type
partition
current
format
repair
label
analyze
defect
backup
verify
save
inquiry
volname
!<cmd>
quit
format>
-
select a disk
select (define) a disk type
select (define) a partition table
describe the current disk
format and analyze the disk
repair a defective sector
write label to the disk
surface analysis
defect list management
search for backup labels
read and display labels
save new disk/partition definitions
show vendor, product and revision
set 8-character volume name
execute <cmd>, then return
114 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
3. Enter:
partition
The system displays the partition menu:
PARTITION MENU:
0
1
2
3
4
5
6
7
select modify name
print label !<cmd> quit
partition>
change ‘0’ partition
change ‘1’ partition
change ‘2’ partition
change ‘3’ partition
change ‘4’ partition
change ‘5’ partition
change ‘6’ partition
change ‘7’ partition
select a predefined table
modify a predefined partition table
name the current table
display the current table
write partition map and label to the disk
execute <cmd>, then return
4. At the partition> prompt, enter:
print
The system displays the default partition table. The table for a 4.2-GB SCSI disk might
look like the following example:
Current partition table (original):
Total disk cylinders available: 3880 + 2 (reserved cylinders)
Part
Tag
0 unassigned
1 unassigned
2
backup
3 unassigned
4 unassigned
5 unassigned
6 unassigned
7 unassigned
Flag
wm
wm
wm
wm
wm
wm
wm
wm
Cylinders
0 1
2 - 3879
0 - 3879
0
0
0
0
0
Size
2.11MB
3.99GB
4.00GB
0
0
0
0
0
Blocks
(2/0/0)
4320
(3878/0/0) 8376480
(3880/0/0) 8380800
(0/0/0)
0
(0/0/0)
0
(0/0/0)
0
(0/0/0)
0
(0/0/0)
0
partition>
Issue 3.2 April 2002
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Maintenance
5. Partition the disk by completing the following Steps a through e for all partitions as
specified in the Disk partition values on page 108.
a. At the partition> prompt, enter the partition number from the table. For
example, for partition 0, enter 0.
The system prompts for the partition ID tag.
Enter partition id tag [unassigned]:
b. Enter the partition ID tag from the table. For all partitions except 2, press Enter to
accept the default of unassigned. Partition 2 is set to backup.
The system prompts for permission flags.
Enter permission flags [wm]:
c. Press Enter to accept the default (wm). That indicates that the partition is writable
and mountable.
The system prompts for the starting cylinder.
Enter new starting cyl [0]:
d. Enter the number of the starting cylinder from the table. For example, for partition 0,
enter 0.
The system prompts for the partition size.
Enter partition size [0b, 0c, 0mb]:
e. Enter the partition size from the table. For example, for partition 0 on an 18-GB
SCSI disk on R3V9, enter 2gb.
The system displays the partition> prompt.
6. When you have sized all of the partitions, enter:
print
7. Compare the displayed partition table to the Disk partition values on page 108. If there
are any discrepancies, correct them by repeating the disk partitioning.
116 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
8. When you determine that the disk partitioning is correct, enter:
label
!
Important:
Do not forget to label the disk drive.
The system prompts you to continue.
9. Enter: y
The system displays the partition> prompt.
10. Enter: q
The system displays the format> prompt.
11. Enter:
format
The system displays the following message:
Ready to format. Formatting cannot be interrupted
and takes XX minutes (estimated). Continue? (y or n)
12. Enter: y
The system displays a message similar to the following:
Begin format. The current time is <timestamp>
Formatting...
done
Verifying media...
pass 0 - pattern = 0xc6dec6de
4923/26/7
pass 1 - pattern = 0x6db6db6d
4923/26/7
Total of 0 defective blocks repaired.
format>
13. If you added more than one disk drive, enter disk, and repeat Step 2 through Step 12
for each drive.
14. After you have partitioned each drive, enter: q
15. Continue with Administering data disk drives on page 118.
Issue 3.2 April 2002
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Maintenance
Administering data disk drives
After the data disk drives have been installed, partitioned, and formatted, you must
administer the disk drives.
The procedures in this section include:
●
Administering new data disks, R3V9 and later
●
Administering replacement data disks, R3V9 and later
●
Administering a new data disk, R3V8 and earlier on page 119
●
Administering a replacement data disk, R3V8 and earlier on page 123
Administering new data disks, R3V9 and later
Administration of new disks in R3V9 has been automated using commands on the CMS
Services menu.
To administer one or more new disks to a nonmirrored system, or to administer one or
more pairs of disks to a mirrored system:
1. Enter:
cmssvc
The system displays the CMS Services menu.
Note:
If the system also displays the following message, you must first turn on IDS
before continuing with Step 2.
cmssvc: warning IDS off-line it will take approx 30 seconds to start
2. Enter the number that corresponds to the disk_space option.
3. Enter the number that corresponds to the Add new disks option.
The system displays the disks to be added.
4. Enter the number that corresponds to the disk you want to add.
The system administers the new disks, which may take several minutes depending on
the number and size of the disks. The system displays the following message:
added new disk cXtXd0
disk_space command completed.
118 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Administering replacement data disks, R3V9
and later
If a data disk drives fails, you must follow the recovery procedures as outlined in
“Recovering a non-mirrored system after data disk failure” in the Maintenance chapter of
the software installation, maintenance, and troubleshooting document for your version of
CMS.
Administering a new data disk, R3V8 and earlier
To administer a new data disk that you have added to the system:
1. Turn off CMS. It is important that CMS remain off while you perform this procedure.
2. Verify that the disk has been partitioned.
3. Enter:
df -k /cms
The system displays the percentage of total space that CMS is currently occupying, as
in the following example:
# df -k /cms
Filesystem
/dev/md/dsk/d19
#
kbytes
6569538
used
avail capacity
670411 5899127
11%
Mounted on
/cms
Note the capacity percentage (in this example, 11%). The capacity used by /cms will
be smaller after a new disk is added.
4. Enter the following commands to set the path variables:
PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds
export PATH
5. Check the disk partitioning by entering the following commands:
olds -check_disks cxtydz
where cxtydz is the device name of the disk that you added (for example, c0t1d0).
6. Create a new md.tab file by entering the following command:
olds -metadbs
Ignore any error messages about failures while activating new replicas.
7. Enter:
olds -mk_files cxtydz
Issue 3.2 April 2002
119
Maintenance
8. Enter:
pg /olds/md.tab.new
This verifies that all the disk drives on your system have been recognized.
The system displays a message that is similar to the following example, which shows
three disk drives on the system:
.
.
.
#/cms
d19 3 1 /dev/dsk/c0t1d0s1 1 /dev/dsk/c0t3d0s3 1 /dev/dsk/c0t2d0s2
9. Depending on what is displayed, perform one of the following actions:
●
If the file shows the correct number of drives that are installed on the system,
continue with Step 10.
●
If the file does not show the correct number of drives that are installed on the
system, complete the following steps:
i. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down and displays the ok prompt.
ii. Turn off the system.
iii. Turn off the system monitor.
iv. Turn off all external SCSI devices starting with the device that is closest to the
system and working toward the farthest device.
v. Check all disk drive connections to make sure that they are secure.
vi. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
vii. Turn on the system monitor.
viii. Turn on the system.
ix. The system begins to boot. Interrupt the boot by pressing Stop plus A.
The ok prompt displays.
x. Enter the following commands:
setenv auto-boot? false
reset-all
The system reboots to the ok prompt.
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xi. To verify that the system recognizes all the disk devices, including the newly
installed ones, enter the following commands:
probe-scsi-all
reset-all
probe-ide
The system displays a message that shows the recognized disk drives. The
devices that are listed depends on the number of disk drives that are installed in
the system. Check to make certain that all of the disk drives are listed.
xii. Enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots and the system displays the login window.
xiii. Log in as root.
xiv. Enter the following commands to set the path variables:
PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds
export PATH
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10. Enter:
olds -setup cxtydz
This attaches the new disk and grow the /cms file system, where cxtydz is the device
name of the disk that you added.
The system displays a series of messages similar to the following that reflect the disk
drive setup process. The system eventually reports success.
valid disks are <device>
.
.
super-block backups (for fsck -F ufs -o b=#) at:
32, 16240, 32448, 48656, 64864, 81072, 97280, 113488,
.
.
1854992, 1871200, 1887408, 1903616, 1919824, 1936032
re-adding swap files
Success, activating or growing /cms metadevice.
#
11. Enter:
df -k /cms
The system displays the percentage of total space that CMS is currently occupying, as
in the following example:
# df -k /cms
Filesystem
/dev/md/dsk/d19
#
kbytes
15271904
used
avail capacity
670412 14601492
5%
Mounted on
/cms
Compare the capacity figure now with what was displayed in Step 3. In this example,
the capacity percentage went down from 11% to 5% because the system has more
disk space. This shows that the new disk drive was indeed added successfully to the
system.
12. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
13. Turn on CMS when finished adding disks.
122 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Administering a replacement data disk, R3V8
and earlier
To administer a new data disk drive that is a replacement for a defective data disk drive:
1. Verify that the disk has been partitioned.
2. Enter the following commands to set the path variables:
PATH=$PATH:/usr/opt/SUNWmd/sbin:/olds
export PATH
3. Enter:
olds -check_disks
This checks the disk partitioning.
The system displays a message similar to the following:
disk:cot0d0 is partitioned ok
disk:cot1d0 is partitioned ok
disk:cot2d0 is partitioned ok
Warning: Current Disk has mounted partitions
disk:cot0d0 is partitioned ok
Success, checking disks
#
4. Enter:
olds -mk_files
The system displays the following message:
Success, creating md.tab.new and/or vfstab.new
#
5. Enter:
olds -metadbs
This sets up the metadevices. Ignore any error messages about failures while
activating new replicas.
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6. Enter:
nohup olds -setup | tee
This sets up the /cms metadevice.
The system displays the following message:
. . .
prtvtoc: c0t6d0s0: device busy
device: c0t0d0 will not be used
valid disks are c0t0d0 c0t1d0 c0t2d0 c0t3d0
. . .
super-block backups (for fsck -F ufs -o b=#) at:
32, 16240, 32448, 48656, 64864, 81072, 97280, 113488,
. . .
10532656, 10548864, 10565072, 10580000, 10596208
ufs fsck: sanity check: /dev/md/rdsk/d19 okay
Success, activating or growing /cms metadevice
#
7. Enter:
mount /cms
This mounts the /cms file system.
8. Enter:
df -k
/cms
The system displays file system information for /cms. For example:
# df -k /cms
Filesystem
/dev/md/dsk/d19
#
kbytes
15271904
used
avail capacity
670412 14601492
5%
Mounted on
/cms
The kbytes figure should be somewhat smaller than the total disk space on the
entire system. In this example, the filesystem space is 15-GB for a system that has
four 4.2-GB disk drives. This implies that the replacement disk drive has been
successfully administered.
9. For an R3V6 or earlier system, install the swap file by entering:
olds -addswapfile /cms
10. Enter:
/usr/sbin/shutdown -y -i6 -g0
The system reboots.
124 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
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11. Continue with one of the following:
●
Restoring the /cms filesystem (R3V8)
●
Restoring the /cms filesystem (R3V6 and earlier) on page 126
Restoring the /cms filesystem (R3V8)
After administering the replacement disk, you must now restore the /cms filesystem. This
procedure is for CMS R3V8.
To restore the /cms filesystem on the replacement disk drive:
1. Restore the most recent CMSADM backup by loading the backup tape into the tape
drive and entering the following command on a single line at the command prompt:
nohup cpio -icmudv -C 10240 -I /dev/rmt/<dev#>
tape number %d” “cms” “cms/*” | tee
-M “Insert
The device number (<dev#>) is usually 0c, but could be 0, 1, or 1c.
Note:
You may get four error messages concerning the /home directory. These
errors are displayed when the directory is already present, so you can
ignore them.
2. You must run CMS setup to reinstall the data tables before you do a maintenance
restore. Use the information you collected before you installed the replacement disk.
See the software installation, maintenance, and troubleshooting document for CMS
setup procedures.
3. Turn on CMS.
4. Restore any CMS maintenance backups you have that are dated after the latest
CMSADM backup. See the CMS Administration document for more information.
5. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
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Restoring the /cms filesystem (R3V6 and earlier)
After administering the replacement disk, you must now restore the /cms filesystem. This
procedure is for CMS R3V6 and earlier.
To restore the /cms filesystem on the replacement disk drive:
1. Enter:
ulimit unlimited
2. Restore the most recent CMSADM backup by loading the backup tape into the tape
drive and entering the following command on a single line at the command prompt:
nohup cpio -icmudv -C 10240 -I /dev/rmt/<dev#>
tape number %d” “/cms” “/cms/*” | tee
-M “Insert
The device number (<dev#>) is usually 0c, but could be 0, 1, or 1c.
Note:
You may get four error messages concerning the /home directory. These
errors are displayed when the directory is already present, so you can
ignore them.
3. Turn on CMS.
4. Restore any CMS maintenance backups you have that are dated after the latest
CMSADM backup. See the CMS Administration document for more information.
5. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
126 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Replacing the CD-ROM drive
This section describes how to replace the internal CD-ROM drive.
Opening the computer
To open the computer:
1. Remove any CD-ROM disk from the drive.
2. If you have not already done so, use the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
3. Turn off the power to the computer.
4. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
5. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
6. Place the cover in a convenient location so that it does not interfere with your work.
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7. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.
See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
8. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you may want to remove
that card during this procedure to make it easier to reach the components.
To remove PCI card 2, you must first remove the PCI card 2 screw. On the
Series 1 computers, this screw is on the back of the computer. On Series 2
and later computers, this screw is on the top of the frame above the PCI
card.
128 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
Removing and replacing the CD-ROM drive
To remove and replace the CD-ROM drive:
1. Loosen, but do not remove the three screws that secure the diskette drive or hard drive
mounting bracket to the top of the chassis frame. See the following figure.
u5_cdrom_cables.cdr
2. Remove the drive bracket from the chassis by sliding it back and lifting it free of the
three screws.
3. Set the drive bracket on top of the power supply.
4. Disconnect the following cables from the back of the CD-ROM drive:
●
Audio cable
●
CD-ROM data ribbon cable
●
Power cable.
5. Remove the four screws that hold the CD-ROM drive in the CD-ROM drive bracket.
6. Push the CD-ROM drive toward the chassis front and remove.
7. Place the CD-ROM drive on an antistatic mat.
8. On the new CD-ROM drive, verify that the jumper is set to the Master (MA) position.
9. Slide the new CD-ROM drive into the CD-ROM drive bracket.
10. Attach the CD-ROM drive to the CD-ROM drive bracket using the four screws that
were removed earlier.
Tip:
Install each screw with just a few turns before you tighten all four screws.
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11. Reconnect the following cables to the back of the CD-ROM drive:
●
Audio cable
●
CD-ROM data ribbon cable
●
Power cable.
12. Reinstall the diskette drive or hard drive that you moved earlier. Tighten the three
screws that secure the drive bracket.
Closing the computer
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
Tip:
Install each screw with just a few turns before you tighten both screws.
Powering up the system
To power up the system:
1. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
4. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
5. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system.
130 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining disk drives
6. Enter:
probe-ide
This checks to see that the system recognizes the new CD-ROM drive. If the new
CD-ROM is not listed, make sure there is a secure connection between the
motherboard and the CD-ROM drive.
7. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
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Maintaining tape drives
Overview
Procedures in this section include the following:
●
Cleaning the tape drive
●
Adding, removing, or replacing tape drives on page 135
●
Ordering tapes on page 144
Required references
The following references are required when doing procedures in this section:
●
Sun StorEdge™ DDS4 Tape Drive Installation and Users Guide
●
Sun 4.0 Gbyte 1/4-Inch Tape Drive Specifications (SLR5)
●
14 Gbyte 8mm Tape Drive Users Guide and Installation Manual
Cleaning the tape drive
This section describes how you clean the following tape drives:
●
DDS4, 4-millimeter, 20/40-GB
●
SLR5, QIC, 4/8-GB
●
XL/XS/DX 8-millimeter, 7/14-GB
The LEDs on the tape drives will indicate when the tape drives need cleaning. See Tape
drive LED status patterns on page 175.
132 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
DDS4 tape drive
The DDS4 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50
cleaning cycles. Regular cleaning is recommended to maximize tape drive performance.
The cleaning schedule depends on the number of DDS tape cartridges used each day for
backups. Use the following table to determine a cleaning schedule.
Number of cartridges used
each day
Cleaning
interval
1 or less
8 weeks
2
4 weeks
3
3 weeks
4 or more
Weekly
In addition, if the Clean LED flashes, either the tape drive heads need cleaning, or the
backup tape needs replacing.
To clean the tape drive:
1. Load the cleaning cartridge into the tape drive.
The cleaning cycle begins automatically, and the Tape LED flashes. When the cleaning
cycle is complete, the cleaning cartridge is ejected automatically.
2. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.
Each time you clean the tape drive, mark an X in the box. After all boxes are filled,
replace the cleaning cartridge.
3. Return the cleaning cartridge to the plastic protection box.
If the Clean LED continues to flash, repeat the cleaning procedure using a different
cleaning cartridge. If the Clean LED is still flashing, repeat the backup operation with a
different tape. If this clears the signal, the first backup tape is nearing the end of its life.
Discard the old tape.
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SLR5 tape drive
The SLR5 tape drive uses a dry cleaning cartridge. Each cartridge is good for about 50
cleaning cycles. Regular cleaning (weekly or daily) is recommended to maximize tape
drive performance. Minimally, the tape drive should be cleaned after 8 hours of tape
movement.
To clean the tape drive:
1. Load the cleaning cartridge into the tape drive.
The cleaning cycle begins automatically, and the LED on the tape drive will flash
green. If the LED immediately lights steady green, use a new cleaning cartridge. If the
LED flashes red, remove the cleaning tape and reinsert it.
2. Remove the cleaning tape when the LED lights steady green.
3. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.
Each time you clean the tape drive, mark an X in the box. After all boxes are filled,
replace the cleaning cartridge.
4. Return the cleaning cartridge to the plastic protection box.
XL/XS/DX tape drive
The XL/XS/DX 8mm tape drive uses a dry cleaning cartridge. Each cartridge is good for
about 20 cleaning cycles. Regular cleaning (weekly or daily) is recommended to maximize
tape drive performance. Minimally, the tape drive should be cleaned after 30 hours of tape
movement.
In addition, when 30 tape motion hours elapse, the top amber LED will light if the tape drive
heads need cleaning.
To clean the tape drive:
1. Load the cleaning cartridge into the tape drive.
The cleaning cycle begins automatically. The top LED flashes rapidly and turns off, and
the bottom LED flashes slowly. When the cleaning cycle is complete, the cleaning
cartridge is ejected automatically.
2. The first time you use the cleaning cartridge, record the date on the cleaning cartridge.
Each time you clean the tape drive, mark an X in the box. After all boxes are filled,
replace the cleaning cartridge.
3. Verify that the top amber LED turns off after the cleaning.
4. Return the cleaning cartridge to the plastic protection box.
134 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
Adding, removing, or replacing tape drives
This section describes how to add, remove, or replace an external tape drive on an existing
system.
Note:
External tape drives are pre-installed and required at all times. Adding a
second tape drive is usually only a temporary measure during the migration
process.
Adding or replacing a tape drive
When adding a newer model tape drive to a system, you may have to edit the
/kernel/drv/st.conf file to add information about the new tape drive. If editing the file
is required, you will receive a Design Change Letter (DCL) instructing you how to change
the file.
To add or replace a tape drive:
1. Log in to the system as root.
2. Enter the following commands:
cd /dev/rmt
pwd
The pwd command verifies that you are in the /dev/rmt directory.
3. Enter:
rm *
This removes SCSI tape drive device files. If you do not remove the tape drive device
files before rebooting the system, the SCSI tape drive device files may not match the
hardware configuration.
4. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
5. Turn off the system.
6. Turn off the system monitor.
7. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
8. If replacing a defective tape drive, disconnect the SCSI cables.
9. Connect the tape drive to the other SCSI devices. See SunSwift connections on
page 136 or UltraSCSI connections on page 138.
Issue 3.2 April 2002
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SunSwift connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to a
SunSwift card. A 68-to-68-pin SCSI cable connects from the SunSwift PCI card on the
back of the computer to the IN connector on the back of the SCSI device that is closest to
the computer. If you have more than one SunSwift card, connect the drives to the card in
the lowest slot number. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
.
Stack of three
external SCSI devices
Target
address
switch
IN
OUT
IN
OUT
IN
OUT
scsi_sunswift.cdr
68-to-68 pin SCSI cable
Back panel of Ultra 5
SunSwift card
in PCI slot 2
68-to-68 pin SCSI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
136 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
The following figure shows the SCSI cabling for a SunSwift card.
W
68-68
68-68
68-68
68-68
68-68
UniPack
Tape Drive 2
(optional)
A
W
UniPack
Tape Drive 1
(required)
W
W
UniPack Disk
Drive 4
(optional)
W
W
UniPack Disk
Drive 3
(optional)
W
W
UniPack Disk
Drive 2
(optional)
W
W
UniPack Disk
Drive 1
(optional)
W
W
SCSI
Connector
scsicble_swift.cdr
68-68
W = 68-68 pin SCSI cable
A = Auto-terminated
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
These addresses are set using the target address switches on the back of each SCSI
device. Before setting the target address, make sure that the power is off on the SCSI
devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
Issue 3.2 April 2002
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Maintenance
UltraSCSI connections
The following figure shows how to connect UniPack SCSI disk drives and tape drives to an
UltraSCSI card. A 68-to-68-pin VHDCI SCSI cable connects from the UltraSCSI PCI card
on the back of the computer to the IN connector on the back of the SCSI device that is
closest to the computer. A 68-to-68 pin SCSI cable connects from the OUT connector of
that device to the IN connector of the next device. Continue this process until all assigned
devices are connected in the SCSI chain.
.
Stack of three
external SCSI devices
IN
Target
address
switch
68-to-68 pin SCSI cable
scsiuni.cdr
OUT
Back panel of Ultra 5
IN
OUT
(left)
IN
(right)
OUT
Dual-channel
UltraSCSI card in PCI slot 2
68-to-68 pin VHDCI cable
When connecting SCSI devices, the last device in the chain MUST be terminated, either
via an auto-terminated device or with a manual terminator.
When using an auto-terminated SCSI device, you do not need to connect a SCSI
terminator to the OUT connector of the last SCSI device in the chain. To verify that the last
device is auto-terminated, check the LEDs labeled Auto Term High and Auto Term Low on
the back panel of the device. In a CMS configuration, both LEDs are lit on the last device in
the SCSI chain. If a device in the SCSI chain is not the last device, neither termination LED
is lit.
When using a manually-terminated device, you must connect a SCSI terminator to the
OUT connector of the last SCSI device in the chain. When you connect the SCSI
terminator to the OUT connector, the LED on the terminator is lit.
138 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
The following figure shows the SCSI cabling schemes that are possible with an UltraSCSI
card that is installed in slot 2 of an Ultra 5 computer.
UniPack Disk
Drive 1
(optional)
V
W
Left SCSI
Connector
V
68-68
W
(optional)
(required)
V
V
68-68
W
W
68-68
W
68-68
UniPack
Tape Drive 2
UniPack
Tape Drive 1
Right SCSI
Connector
W
68-68
UniPack Disk
Drive 4
(optional)
UniPack Disk
Drive 3
(optional)
UniPack Disk
Drive 2
(optional)
W
W
A
68-68
V = 68-68 pin VHDCI cable
W = 68-68 pin SCSI cable
A = Auto-terminated
A
scsicble.cdr
Note:
The “Left/Right” designations shown above are based on the UltraSCSI card
being installed in slot 2. If the UltraSCSI card is installed in slots 1 or 3,
connect the disk drives to the right connector and the tape drives to the left
connector.
Issue 3.2 April 2002
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Maintenance
SCSI devices are addressed as shown in the following table.
Device
Address
Disk drive 1
0
Disk drive 2
1
Disk drive 3
2
Disk drive 4
3
Tape drive 1
4
Tape drive 2
5
!
Important:
Do not use a target address
greater than 5.
These addresses are set using the target address switches on the back of each SCSI
device. Before setting the target address, make sure that the power is off on the SCSI
devices.
2
+
Press this side to decrease
the address number.
Press this side to increase
the address number.
scsiidsw.cdr
140 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
Powering up the system
To power up the system:
1. Connect the power cord from the tape drive to a power source.
2. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
3. Turn on the system monitor.
4. Turn on the system.
5. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
6. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system.
7. Enter:
probe-scsi-all
This checks to see that the system recognizes the new tape drive. The resulting
display should list the new drive as Target 4 or Target 5. If the new drive is not listed,
check for a secure connection between the SCSI port and the new drive.
8. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
9. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
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Removing a tape drive
To remove a tape drive:
1. Log in to the system as root.
2. Enter the following commands:
cd /dev/rmt
pwd
The pwd command verifies that you are in the /dev/rmt directory.
3. Enter:
rm *
This removes SCSI tape drive device files. If you do not remove the tape drive device
files before rebooting the system, the SCSI tape drive device files may not match the
hardware configuration.
4. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
5. Turn off the system.
6. Turn off the system monitor.
7. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
8. Disconnect the tape drive from the SCSI port or SCSI chain.
9. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
10. Turn on the system monitor.
11. Turn on the system.
12. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
13. Enter the following commands:
setenv auto-boot? false
reset-all
This resets the system.
14. Enter:
probe-scsi-all
This displays the current SCSI devices. The removed tape drive should not be listed.
142 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Maintaining tape drives
15. Reboot the system by entering the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
16. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Issue 3.2 April 2002
143
Maintenance
Ordering tapes
Use the following information to order replacement tapes for Sun computers.
North America ordering process
E-mail: avayaparts@arrow.com (recommended method for ordering)
Voice: 1-800-833-3557, 7am-6pm, Monday through Friday
Fax: +1-952-976-7135
Non-North America ordering process
E-mail: avayaparts@arrow.com (recommended method for ordering)
Voice: +1-631-843-5000, 8am-5pm, eastern time, Monday through Friday
Fax: +1-631-843-5040
Part numbers
Use the following part numbers to order blank tapes and cleaning tapes:
Part number
Description
Tape drive
40963-1pk
DDS4 20/40-GB, 4mm
DDS4
45382
DDS4 cleaning cartridge
DDS4
312629-001
Mammoth 20/40-GB, 8mm
Mammoth 8mm
315205-001
Mammoth cleaning cartridge
Mammoth 8mm
SLR5-8GB
SLR5, 4/8-GB QIC
SLR5
5678-2
SLR5 cleaning cartridge
SLR5
307265-001
14-GB, 8mm
DX, XL, XS 8mm
309258-003
8mm cleaning cartridge
DX, XL, XS 8mm
QD9250
Magnus 2.5-GB QIC
2.5-GB
144 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Adding memory and replacing the CPU
Adding memory and replacing the CPU
Overview
The Ultra 5 comes equipped with one bank of dual inline memory modules (DIMMs) (256
MB) installed. If you need to install additional DIMMs, they must be installed in full banks
(pairs).
The computer comes equipped with one CPU. If the CPU fails, it should be replaced by a
qualified Sun technician. Contact your Avaya representative for more information.
Installing memory
This section describes the procedures used to add more memory to an Ultra 5 system that
is currently in operation.
!
WARNING:
You must wear an ESD wrist strap when installing or removing hardware
components to prevent electrical discharge that can damage the system.
Checking the current memory size
To check the current memory size:
1. Enter:
prtconf | grep Memory
This displays the current memory size.
Memory size: xxx Megabytes
2. Record the current memory size.
Issue 3.2 April 2002
145
Maintenance
Opening the computer
To open the computer:
1. If you have not already done so, use the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
2. Turn off the system.
3. Turn off the system monitor.
4. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
5. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
6. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
7. Place the cover in a convenient location so that it does not interfere with your work.
146 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Adding memory and replacing the CPU
8. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.
See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
9. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you may want to remove
that card during this procedure to make it easier to reach the components.
To remove PCI card 2, you must first remove the PCI card 2 screw. On the
Series 1 computers, this screw is on the back of the computer. On Series 2
and later computers, this screw is on the top of the frame above the PCI
card.
Issue 3.2 April 2002
147
Maintenance
Adding the DIMMs
To add the DIMMs:
1. Loosen the three screws that hold the diskette or second hard disk drive bracket and
move the disk drive out of the way. See the following figure.
Disk or
Diskette
Drive
Screws (3)
u5_memory.cdr
Ejection
Lever
The computer must have at least two identical DIMMs installed in paired sockets of any
DIMM bank. For best system performance, install four identical DIMMs. Install the
DIMMs as shown in the table below.
DIMM bank
Slot pairs
0
DIMM1 and
DIMM2
1
DIMM3 and
DIMM4
2. Remove the DIMM from the antistatic container.
3. Starting with the first empty slot, unlock (press down) the ejector levers at both ends of
the connectors.
4. Position the DIMM in the connector, ensuring that the notches on the bottom of the
DIMM are aligned with the connector alignment keys.
5. Press firmly on both of the top ends of the DIMM at the same time until the DIMM is
properly seated.
148 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Adding memory and replacing the CPU
6. Verify that the ejection levers are closed toward the DIMM.
7. Repeat this procedure for each DIMM.
8. Replace the diskette/disk drive bracket and tighten the screws that hold the bracket.
Closing the computer
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
Tip:
Install each screw with just a few turns before you tighten both screws.
Checking the new memory size
To check the new memory size:
1. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
4. When the system comes up, log in as root.
5. Enter:
prtconf | grep Memory
This displays the new memory size.
Memory size: xxx Megabytes
6. Verify that the displayed memory size is correct, comparing it to the value recorded
before you added the new memory. If the new figure is not correct, power down the
system and check that all memory modules are properly seated.
Issue 3.2 April 2002
149
Maintenance
Adding swap space (R3V6 or earlier only)
After adding memory to a system that is running CMS R3V6 or earlier, the system must be
administered to allow the swap function to use the additional memory.
To add swap space:
1. Enter:
swap -a /cms/swap
2. Enter:
swap -l
150 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting
Overview
This chapter describes the following troubleshooting procedures:
●
Using the remote console on page 152
●
Tools on page 159
— Using the prtdiag command on page 160
— System messages on page 161
— OpenBoot PROM firmware tests on page 162
— OpenBoot diagnostic tests on page 168
— POST diagnostic messages on page 172
— Keyboard commands on page 173
— Diagnosing LED patterns on page 174
— Sun Validation Test Suite (VTS) on page 177
●
Troubleshooting disk drives and CD-ROM drives on page 178
●
Troubleshooting tape drives on page 181
●
Recovery procedures on page 184
References
See the Sun Ultra 5 Service Manual for additional troubleshooting procedures.
Issue 3.2 April 2002
151
Troubleshooting
Using the remote console
Overview
If your system does not boot, or the system cannot be diagnosed locally, remote support
personnel might want to redirect control of the console port from the local console to a
dialed-in remote console. Redirecting the console allows support personnel to do remote
maintenance as if they were at the local console. You can redirect the console using either:
●
The Solaris operating system
●
OpenBoot diagnostics
This section consists of the following procedures:
●
Redirecting the console using Solaris on page 152. Use this procedure when the
system will boot up to the Solaris operating system.
●
Redirecting the console using OpenBoot mode on page 155. Use this procedure when
the system will not boot up to the Solaris operating system.
Redirecting the console using Solaris
This procedure describes how to use the Solaris operating system to redirect the local
console to serial port B. This procedure is usually done from the remote console that has
dialed in to the system. Should you encounter any problems setting up the remote console,
see Remote console port problems on page 187.
! CAUTION:
Use this procedure only when absolutely necessary. If the console redirects
and the modem line drops, you may not be able to get back into the system.
152 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
Redirecting the local console to the remote
console
To redirect control of the console port from the local console to a dialed-in remote console:
1. Dial in from the remote console to the remote console modem, and log in as root.
2. At the remote console, enter:
/cms/install/bin/abcadm -r ttyb
The system displays the following message at the remote console:
ttyb is currently set to be incoming
Are you sure you want to change it? [y,n,?]
3. At the remote console, enter: y
The system displays the following message at the remote console:
ttyb administration removed
4. At the remote console, enter:
/cms/install/bin/abcadm -c -b 9600 ttyb
The system displays the following message at the remote console:
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]
5. At the remote console, enter: y
The system displays the following message at the remote console:
done
desktop auto-start disabled
Proceeding to reboot.
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the local console.
●
When the system starts to come back up, the local console goes blank.
●
The system boot diagnostics are displayed on the remote console.
●
After the system reboots, a console login: prompt is displayed on the remote
console.
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Troubleshooting
6. Log in to the remote console as root.
! CAUTION:
Do not enter Ctrl+D from the remote console to exit the system without first
redirecting control back to the local console. If you do, you may lock yourself
from using the console locally or remotely.
Redirecting the remote console back to the
local console
To redirect control of the console port from the remote console back to the local console:
1. At the remote console, enter:
/cms/install/bin/abcadm -c local
The system displays the following message at the remote console:
Console set to local
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]
2. At the remote console, enter: y
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the remote console.
●
When the system starts to come back up, the system boot diagnostics are displayed
on the local console.
●
After the system reboots, the console login: prompt is displayed on the remote
console.
●
The login screen is displayed on the local console.
3. Log in to the local console as root.
4. Log in to the remote console as root.
Control of the console port is redirected from the remote console back to the local
console.
154 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
Redirecting the console using OpenBoot mode
This procedure describes how to use the OpenBoot mode to redirect the local console to
serial port A. Use the OpenBoot mode to redirect the remote console port when the Solaris
method does not work. This typically occurs when the system will not boot.
Redirecting the local console to the remote
console
To redirect control of the console port from the local console to a dialed-in remote console:
1. If the system is not already at the ok prompt, enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down to the ok prompt.
! CAUTION:
If the shutdown command fails, press Stop plus A simultaneously after the
system displays the console banner, but before the operating system starts
booting.
2. At the local console, enter the following commands to set the remote console
configuration parameters:
setenv input-device ttyb
setenv output-device ttyb
setenv ttyb-rts-dtr-off true
setenv ttyb-ignore-cd true
setenv ttyb-mode 9600,8,n,1,3. To verify the parameter changes, enter:
printenv
The system displays the following message:
Parameter Name
output-device
input-device
.
.
.
Value
ttyb
ttyb
Default Value
screen
keyboard
4. If not already dialed in, dial in to the system from the remote console.
5. Log in to the system as root.
Issue 3.2 April 2002
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Troubleshooting
6. At the local console, enter:
boot
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the local console.
●
When the system starts to come back up, the local console goes blank.
●
The system boot diagnostics are displayed on the remote console.
●
After the system reboots, a console login: prompt is displayed on the remote
console.
7. Log in to the remote console as root.
! CAUTION:
Do not enter Ctrl+D from the remote console to exit the system without first
redirecting control back to the local console. If you do, you may lock yourself
from using the console locally or remotely.
Redirecting the remote console back to the
local console
Using OpenBoot mode, there are two ways to redirect control of the console port from the
remote console back to the local console:
●
From the remote console (recommended)
●
From the local site (not recommended)
156 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Using the remote console
Method 1: from the remote console
To redirect control of the console port from the remote console back to the local console:
1. Do one of the following:
●
At the remote console, if the system is in UNIX, enter the following commands:
eeprom output-device=screen
eeprom input-device=keyboard
eeprom ttyb-rts-dtr-off=true
eeprom ttyb-ignore-cd=false
/usr/sbin/shutdown -y -i6 -g0
●
At the remote console, if the system is in OpenBoot mode, enter the following
commands:
setenv output-device screen
setenv input-device keyboard
setenv ttyb-rts-dtr-off true
setenv ttyb-ignore-cd false
reset
The following occurs:
●
The system begins to shut down.
●
Shutdown, reset, and reboot messages are displayed on the remote console.
●
When the system starts to come back up, the system boot diagnostics are displayed
on the local console.
●
The login screen is displayed on the local console.
2. At the remote console, hang up the modem connection.
3. Log in to the system as root at the local console.
4. To see what is on the ttyb port, enter:
/cms/install/bin/abcadm -k
5. To start a port monitor on ttyb, enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
Issue 3.2 April 2002
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Troubleshooting
Method 2: from the local site
The onsite technician will use this procedure from the local site. Use this method only
when Method 1 will not work.
! CAUTION:
This method of redirecting the console port should only be done as a last
resort. This procedure resets the NVRAM defaults to the Sun factory
settings.
To redirect control of the console port from the remote console back to the local console:
1. Turn the power off and back on for the CMS computer.
2. As the computer begins to boot up, press Stop plus N simultaneously. Continue to
press Stop plus N until a prompt displays on the local console.
3. At the ok prompt, enter:
boot
4. When the system boots up, log in to the system as root at the local console.
5. To see what is on the ttyb port, enter:
/cms/install/bin/abcadm -k
6. To start a port monitor on ttyb, enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
The system displays the following message:
ttyb set to incoming port 9600 baud
158 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Tools
There are several tools available to help diagnose hardware problems:
●
Using the prtdiag command on page 160
●
System messages on page 161
●
OpenBoot PROM firmware tests on page 162
●
OpenBoot diagnostic tests on page 168
●
POST diagnostic messages on page 172
●
Keyboard commands on page 173
●
Diagnosing LED patterns on page 174
●
Sun Validation Test Suite (VTS) on page 177
Issue 3.2 April 2002
159
Troubleshooting
Using the prtdiag command
The prtdiag command displays system diagnostic information.
To display this diagnostic information, enter:
/usr/platform/‘uname -m‘/sbin/prtdiag -v | pg
The following is an example of the results for an Ultra 5 computer.
System Configuration: Sun Microsystems
(UltraSPARC-IIi 360MHz)
System clock frequency: 90 MHz
Memory size: 320 Megabytes
sun4u Sun Ultra 5/10 UPA/PCI
========================= CPUs =========================
Brd
--0
CPU
--0
Run
MHz
----360
Module
------0
Ecache
MB
-----0.2
CPU
Impl.
-----12
CPU
Mask
---9.1
========================= IO Cards =====================
Brd
--0
0
0
0
0
0
0
0
Bus# Freq
Type MHz
---- ---PCI-1 33
PCI-1 33
PCI-1 33
PCI-1 33
PCI-2 33
PCI-2 33
PCI-2 33
PCI-2 33
Slot
---1
1
2
3
1
1
2
3
Name
--------------------ebus
network-SUNW,hme
SUNW,m64B
ide-pci1095,646
scsi-glm
scsi-glm
token-ring-pci10b6,7
pci1214,334-pci1214,334
Model
---------
ATY,GT-C
Symbios,53C875
Symbios,53C875
No failures found in System
===========================
========================= HW Revisions =========================
ASIC Revisions:
--------------Cheerio: ebus Rev 1
System PROM revisions:
---------------------OBP 3.19.4 1999/04/28 15:05
#
POST 3.0.7 1999/04/28 14:24
160 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
System messages
System messages can alert you to system problems, such as a device that is about to fail.
By default, many of the messages are displayed on the system console and are stored in
/var/adm.
You can display system messages with the dmesg command. Here are some factors to
keep in mind:
●
The system displays a list of the most recent messages.
●
The /var/adm directory contains several message files. The most recent messages
are in /var/adm/messages and in /var/adm/messages.0. The oldest are in
/var/adm/messages.3.
●
Periodically, a new file is created, and the /var/adm/messages.3 file is deleted,
/var/adm/messages.2 is renamed /var/adm/messages.3,
/var/adm/messages.1 is renamed /var/adm/messages.2, and
/var/adm/messages.0 is renamed /var/adm/messages.1.
The message files may contain not only system messages, but also core dumps and other
data, which can cause /var/adm to grow quite large. To keep the directory to a
reasonable size and ensure that future core dumps can be saved, you should remove
unneeded files periodically. You can automate the task by using crontab. See your Sun
system documentation for information on crontab.
Issue 3.2 April 2002
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Troubleshooting
OpenBoot PROM firmware tests
The OpenBoot PROM (OBP) On-Board firmware performs a routine set of firmware and
hardware tests.
Note:
Different versions of Solaris have different versions of the OpenBoot
commands. Not all commands are available with every version.
Using the OpenBoot PROM tests
To use the OpenBoot PROM tests:
1. From the root login, turn off CMS.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
3. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets and displays the ok prompt.
4. Use the commands that are shown in Test descriptions on page 163.
5. When you finish testing, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
162 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Test descriptions
The following table lists some of the OpenBoot PROM On-Board firmware test commands.
Note that some commands give responses for the tests. Other tests just display the ok
prompt when the test passes.
Command
Description
probe-ide-all
This command identifies the devices attached to the IDE bus.
probe-scsi-all
This command identifies the devices attached to the SCSI bus.
probe-fcal-all
This command identifies the devices attached to the FC-AL bus.
test-all
This command runs a series of tests on the network and on
hardware components. It may take several minutes to complete.
test [alias]
This command executes the specified device self-test method.
Possible values for device-specifier are listed in the Alias column:
Alias
Description
memory
memory
cdrom
cdrom
tape0-1
tape drives
disk0-5
SCSI drives
floppy
floppy
screen
video
keyboard
keyboard
watch-clock
This command tests the clock function.
watch-net
watch-net-all
This command runs a loopback test, a transceiver test, and a
packet transmission test.
Additional references
See the Sun OpenBoot 3.x Command Reference Manual for more information.
Issue 3.2 April 2002
163
Troubleshooting
Probing IDE devices
Symptom
The internal IDE disk drives are reporting errors.
Solution
Check the status of the IDE disk drives.
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets and the ok prompt displays.
3. Enter:
probe-ide
The program responds similar to the following:
Device 0 ( Primary Master )
ATA Model: ST34342A
Device 1 ( Primary Slave )
Not present
Device 2 ( Secondary Master )
Removeable ATAPI Model: CRD-8240B
Device 3 ( Secondary Slave )
Removeable ATAPI Model:
Note:
The actual response (devices listed) depends on the devices installed on the
IDE controller. This example shows the primary internal disk drive, the CDROM drive, and the diskette drive.
4. If there are disk drives other than what was shown in the display, shut down the system
and check the disk drive cabling.
164 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
5. When finished with testing, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
Probing SCSI devices
Symptom
The SCSI tape, CD-ROM, or external disk drives are reporting errors.
Solution
To check the status of the SCSI devices:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
3. Enter:
probe-scsi-all
The program displays a message that is similar to the following:
/pci@1f,0/pci@1/pci@1/SUNW,isptwo@4
Target 0
Unit 0 Disk
QUANTUM VK4550J SUN4.2G8610
Target 4
Unit 0 Removeable Tape
HP
C5683A
C911
Note:
The actual response (devices listed) depends on the devices installed on the
SCSI bus. This example shows an external 4.2-GB disk drive and an
external DDS4 tape drive.
Issue 3.2 April 2002
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Troubleshooting
4. If there are drives other than what was shown in the display, shut down the system and
check the drive cabling.
5. When finished with testing, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
166 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Symptom
The SCSI tape, CD-ROM, or external disk drives are reporting errors.
Solution
The system might have duplicate SCSI target addresses on one bus.
Note:
Two targets may have the same target number if they are on different SCSI
busses.
To check for duplicate SCSI target addresses:
1. Unplug all but one of the disks.
2. Enter:
probe-scsi-all
Record the target number and its corresponding unit number.
3. Plug in another disk, and perform Step 2 again.
4. If you get an error, change the target number of this disk to one of the unused target
numbers.
5. Repeat Steps 2 through 4 until all the disks are plugged back in.
6. When you finish testing, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
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Troubleshooting
OpenBoot diagnostic tests
The OpenBoot firmware serves two purposes:
●
Boots the operating system from either a mass storage device or from a network
●
Provides extensive features for testing hardware and software interactively
OpenBoot Diagnostics (OBDiag) is a menu-driven diagnostic tool that verifies the
following:
●
Internal I/O system
●
Ethernet
●
IDE
●
Keyboard
●
Mouse
●
Video
●
Serial ports
●
Parallel port
●
Audio
●
Diskette drive (floppy)
●
NVRAM
●
PCIO ASICs
OBDiag performs root-cause failure analysis on the referenced devices by testing internal
registers, confirming subsystem integrity, and verifying device functionality.
168 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Tools
Using OpenBoot firmware
To use OpenBoot Firmware:
1. From the root login, turn off CMS.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
The system shuts down.
3. Enter:
obdiag
This loads the test program.
4. Enter:
obtest <command number>
See the following table for a summary of OpenBoot Diagnostic test commands.
Command
number
Command
name
0
PCI/PCIO
1
EBUS
DMA/TCR
Registers
Description
This command:
●
Verifies the PCIO ASIC vender ID and the PCIO ASIC
device ID
●
Verifies that the PCI configuration space is accessible
as half-word bytes
●
Verifies the address class code
●
Performs a walking ones bit test on the status register,
latency timer, and interrupt line
●
Verifies that the interrupt pin is logic-level high (1) after
reset
This command:
●
Performs a walking ones bit test
●
Verifies that the status register is properly set
●
Validates the DMA capabilities and FIFOs
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Troubleshooting
Command
number
Command
name
2
Ethernet
Description
This command:
●
Resets the ethernet channel
●
Performs ethernet channel engine internal loopback
●
Enables the LAN data to be routed back to the receive
MII data outputs
●
Enables MII transmit data to be routed to the MII
receive data path
●
Forces the twisted-pair transceiver into loopback mode
3
Keyboard
4
Mouse
This command performs a keyboard-to-mouse loopback.
5
Floppy
This command verifies the diskette drive controller
initialization. You must have a formatted floppy in the
diskette drive.
6
Parallel Port
7
Serial Port A
This command performs an external and internal loopback.
This command:
●
Sets up the SuperIO configuration register to enable
extended/compatible parallel port select
●
Enables ECP mode and ECP DMA configuration, and
FIFO test mode.
This command invokes the uart_loopback test for serial
port A.
Note:
The serial port A diagnostic will stall if the
TIP line is installed on serial port A.
8
Serial Port B
This command invokes the uart_loopback test for serial
port B.
Note:
The serial port B diagnostic will stall if the
TIP line is installed on serial port B.
9
NVRAM
This command verifies the NVRAM operation by
performing a write and read to the NVRAM.
170 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
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Command
number
Command
name
10
Audio
Description
This command:
●
Verifies the cs4231 internal registers
●
Performs a line-in to line-out external loopback
●
Performs a microphone-to-headphone external
loopback
11
EIDE
This command validates both the EIDE chip and EIDE bus
subsystem. This takes several minutes.
12
Video
This command tests the video monitor port.
13
All Above
This command validates the system unit.
Note:
The “All Above” diagnostic will stall if the
TIP line is installed on serial port A or serial
port B.
14
Quit
This command exits from the OpenBoot diagnostics.
15
Display this
Menu
16
Toggle scriptdebug
17
Enable
External
Loopback
Tests
This command enables the external loopback tests.
18
Disable
External
Loopback
Tests
This command disables the external loopback tests.
This command displays the command options.
This command moves you in and out of the debug area.
Additional references
See the Sun OpenBoot 3.x Command Reference Manual for more information.
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POST diagnostic messages
To use the Power On Self Test (POST) messages (during a reboot) to diagnose remote
hardware problems:
1. At the ok prompt, enter:
boot
2. Scan the displayed messages on the screen. Watch for error messages.
You can identify problems more accurately if you are familiar with the system power-on
initialization messages. These messages show you the types of functions the system
performs at various stages of system start-up. These messages can also show the transfer
of control from OpenBoot firmware to POST.
Memory failure
The operating system, diagnostic program, or POST may not display a DIMM location (U
number) as part of a memory error message. In this situation, the only available
information is a physical memory address and failing byte. The following table lists physical
memory addresses to locate a defective DIMM.
DIMM slot
DIMM pair
(non-interleave)
DIMM(0)
00000000 - 0fffffff
DIMM1
DIMM2
10000000 - 1fffffff
DIMM3
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Keyboard commands
The following table describes the OpenBoot initialization command sequences that are
provided by the system. These commands are useful in some situations in which the
system fails to boot. To use the commands, hold down the keys after turning on the power
to your system. Keep the keys pressed until the keyboard lights flash and the screen
displays the ok prompt.
Command
Description
Stop
Bypass POST. This command does not depend on
the security mode.
Note:
Some systems bypass POST as a
default. In such cases, use Stop
plus A to start POST.
Stop plus A
Abort.
Stop plus D
Enter diagnostic mode (set diag-switch? to
true).
Stop plus F
Enter Forth on TTYB instead of probing. Use exit
to continue with the initialization sequence. This is
useful if hardware is broken.
Stop plus N
Reset NVRAM contents to default values. If this is
done, you must readminister the NVRAM options.
! CAUTION:
Do not use this command under
normal operation. Running this
command causes a system to lose
the Avaya factory NVRAM settings
and the system will not boot
properly.
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Diagnosing LED patterns
Many hardware components of the computer have LEDs that can be used to diagnose
problems. This section describes those LED patterns.
Keyboard LED patterns
During POST, LEDs on the keyboard light in patterns that show the progress of the tests
and if any failures have been detected. The following table describes these patterns.
Caps
lock
Compose
Scroll
lock
Num
lock
Meaning
Blink
Off
Off
Off
POST in progress
Off
Off
Off
Off
POST successfully
completed
On
Off
Off
On
System board failed
On
Off
On
Off
No memory found
On
On
On
Off
Faulty CPU
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Tape drive LED status patterns
This section describes the LED status patterns for the following tape drives:
●
DDS4, 4-millimeter, 20/40-GB
●
SLR5, QIC, 4/8-GB
●
XL/XS/DX, 8-millimeter, 7/14-GB
DDS4 tape drive
The tape drive LEDs show the following status:
●
Tape LED (green) — The LED flashes to show activity (loading, unloading, reading, and
writing). The LED is steady when a cartridge is loaded and the tape drive is ready to
begin operation.
●
Clean LED (amber) — The LED flashes to indicate that a cartridge is near the end of its
life, or that the heads need cleaning.
The following table describes the LED combinations that occur during normal tape drive
operation.
Tape drive state
Activity
(load or
unload)
Activity
(read or
write)
Cartridge
loaded
Media
Caution
Signal
Fault
Power-on
(starts with
two steady
lights)
Tape LED
(green)
Flashing
Flashing
Fast
On
Any
Any
Flashing
Clean LED
(amber)
Off
Off
Off
Flashing
On
Off
The tape drive monitors the number of correctable errors that occur during reading and
writing. If the number of errors becomes excessive, the tape may be nearing the end of its
useful life, or the tape heads may need cleaning.
●
If the media caution signal displays (flashing amber), clean the tape drive.
●
If the signal still displays after cleaning the heads, repeat the operation with a different
tape. If this clears the signal, the first tape is nearing the end of its life. Copy the data
onto a new tape and discard the old one.
The media caution signal is cleared when a new tape is loaded or when the drive is powercycled.
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SLR5 tape drive
The SLR5 tape drive has a single LED that displays both green and red. The tape drive
LED shows the following status:
●
Steady green when a tape is in the tape drive. If this occurs when you first insert a
cleaning cartridge, use a new cleaning cartridge.
●
Flashing green when tape drive activity is occurring.
●
Flashing red when a fault occurs. When this happens, eject the tape and reinsert the
tape. If this continues to occur, the tape is faulty and should be replaced.
XL/XS/DX tape drive
The tape drive LEDs show the following status:
●
Top LED (amber) — When this LED is on or flashing, the tape drive has an error or
needs cleaning (see Cleaning the tape drive on page 132).
●
Middle LED (green) — When this LED is on or flashing, SCSI bus activity is occurring.
●
Bottom LED (green) — When this LED is on, a tape is loaded. When this LED is
flashing, it indicates that tape motion is occurring or the tape drive needs cleaning.
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Sun Validation Test Suite (VTS)
The SunVTS™ supports diagnostics in the following areas:
●
Connection test. Minimal access of device to verify its accessibility and availability.
●
Functional test (default). Detailed tests to thoroughly test the device or system when
offline the system is offline (CMS must be turned off). A stress mode in the system or
test option can be set only within the offline mode. The stress mode is an extension of
offline.
●
Functional test (from system monitor). Safe tests that can be executed on the device or
system when it is online (CMS can be on, but testing is safer when it is turned off).
There are two ways to run SunVTS. We recommend that you use either local access
through the Common Desktop Environment (CDE) interface, or remote access using an
ASCII interface.
Prerequisites
CMS must be turned off.
Procedure
To use SunVTS:
1. Enter:
BYPASS_FS_PROBE=1; export BYPASS_FS_PROBE
This bypasses the file system probe.
2. Do one of the following:
●
Enter:
/opt/SUNWvts/bin/sunvts
This accesses the CDE interface.
●
Enter:
/opt/SUNWvts/bin/sunvts -t
This accesses the TTY mode (ASCII interface).
Additional references
For more information about using VTS, see the files /opt/SUNWvts/README and
/opt/SUNWvts/bin/vtstty.help.
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Troubleshooting disk drives and CD-ROM drives
This section provides hard drive and CD-ROM drive failure symptoms and suggested
actions.
Symptom
A hard drive read, write, or parity error is reported by the operating system. A CD-ROM
drive read error or parity error is reported by the operating system.
Solution
Replace the drive indicated by the failure message. The operating system identifies the
internal drives as indicated in the following table.
Operating system address
Drive physical location and target
c0t<X>d0s0, or
c1t<X>d0s0
Hard drive, target <X> (<X>
represents the target number 0 to 7)
c0t6d0s0
CD-ROM drive, target 6
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Troubleshooting disk drives and CD-ROM drives
Symptom
The hard drive or CD-ROM drive fails to respond to commands.
Solution
When the hard drive or CD-ROM drive fails to respond to commands:
1. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
2. At the ok prompt, enter the following commands:
setenv auto-boot? false
reset-all
The system resets.
3. Enter:
probe-ide
The program responds similar to the following:
Device 0 ( Primary Master )
ATA Model: ST34342A
Device 1 ( Primary Slave )
Not present
Device 2 ( Secondary Master )
Removeable ATAPI Model: CRD-8240B
Device 3 ( Secondary Slave )
Removeable ATAPI Model:
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4. Verify that all the disk drives are recognized. This example indicates that the system
primary disk is on Device 0, and the CD-ROM is on Device 2.
If the probe-ide test fails to show all installed disk drives, you may have to replace
the disk drive.
5. When finished with testing, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
180 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting tape drives
Troubleshooting tape drives
Overview
Use the following procedures to troubleshoot tape drives:
●
Checking tape status
●
Rebuilding tape device drivers on page 183
Checking tape status
For many procedures, you must identify what tape drive, by device path, you will use for
the procedure. Tape drives are assigned to particular device paths, usually one of the
following:
●
/dev/rmt/0
●
/dev/rmt/0c
●
/dev/rmt/1
●
/dev/rmt/1c
Note:
The “c” at the end of the device name indicates that the tape device can
operate in compressed mode. We recommend that you use compressed
mode at all times.
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To determine what device paths are available on your system:
1. Insert a tape into the tape drive.
2. Enter the following commands:
mt -f /dev/rmt/0 status
mt -f /dev/rmt/1 status
If the device path is correct, the system displays a message that is similar to the
following:
Vendor ‘HP
‘ Product ‘C5683A
sense key(0x6)= Unit Attention
file no= 0
block no= 0
‘ tape drive:
residual= 0
retries= 0
If the device path is incorrect, the system displays a message that is similar to the
following:
/dev/rmt/1c: No such file or directory
If there is no tape in the tape drive, the system displays a message that is similar to the
following:
/dev/rmt/1c: No tape loaded or drive offline
182 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Troubleshooting tape drives
Rebuilding tape device drivers
As tape drives are added to and removed from a system, the device drivers can get out of
sequence with the number of tape drives. For example, if a system has two tape drives,
and one is removed, the system may accidentally try to use a tape drive that no longer
exists.
To rebuild the device drivers for the tape drives:
1. Log in to the system as root.
2. Make sure that the target addresses for any SCSI tape drives are set correctly.
Typically, the first tape drive is SCSI address 4, and the second tape drive is SCSI
address 5. If you change the SCSI address, you must power-cycle the tape drive.
3. Enter the following commands:
cd /dev/rmt
pwd
The pwd command verifies that you are in the /dev/rmt directory.
4. Enter the following commands:
rm *
drvconfig
tapes -r /
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Recovery procedures
This section contains procedures to follow when certain conditions or errors occur.
Preserving data after a system failure
Enter the sync command at the ok prompt to force any information on its way to the hard
disk to be written out immediately. This is useful if the operating system fails or is
interrupted before preserving all data.
The sync command returns control to the operating system and performs the data-saving
operations. After the disk data is synchronized, the operating system begins to save a core
image of itself. If you do not need this core dump, you can interrupt the operation by
pressing Stop plus A.
Loss of power
If the system loses power, it is recommended (but not required) that you empty the CDROM or DVD-ROM and tape drives. The system boots from the disk by default.
Power-on sequence
To turn the power back on:
1. Turn on all external SCSI devices starting with the device that is farthest from the
system and working toward the system.
2. Turn on the system monitor.
3. Turn on the system.
If the system is operating properly, the system displays a banner screen up to 3
minutes after it is powered on.
|------|
|
|
|
|
|------|
<Product Name>, Keyboard Present
OpenBoot 3.xx, XXX MB memory installed, Serial #XXXXXXXXX
Copyright 2000 Sun Microsystems, Inc. All rights reserved.
Ethernet address X:X:XX:XX:XX:XX, Host ID: XXXXXXXX
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Recovery procedures
Power-off sequence
To turn off the power:
1. Log in to the system as root.
2. Enter:
/usr/sbin/shutdown -y -i0 -g0
This shuts down the system.
3. Turn off the system.
4. Turn off the system monitor.
5. Turn off all external SCSI devices starting with the device that is closest to the system
and working toward the farthest device.
Keyboard becomes unplugged
If the console keyboard cable becomes unplugged during normal operation, the system
continues to operate until you plug in the keyboard cable.
! CAUTION:
When you plug in the keyboard cable, the system stops running and no ACD
data is collected from the switch. Do this only when there is no traffic on the
system or when there is low traffic on the system.
To recover from this problem:
1. Plug in the keyboard cable.
The system beeps and the current display “freezes” on the monitor. The system
displays a small window that shows the following:
Type ‘go’ to resume
ok
2. Enter:
go
The system resumes normal operation.
3. Refresh the terminal screen.
Note:
If the system is rebooted, instead of entering go, you may be prompted to
use the fsck command to repair the Solaris file systems.
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Troubleshooting
Probe command warnings
Symptom
When using any of the probe commands, the system displays the following message:
This command may hang the system if a Stop-A or halt command has been
executed. Please type reset-all to reset the system before executing this
command. Do you wish to continue [Y/N].
! CAUTION:
Do not continue. Answer n. Do not answer y.
Solution
To recover from this condition:
1. Enter: n
This stops the probe command.
2. Enter the following commands:
setenv auto-boot? false
reset-all
3. Now it is acceptable to execute any of the probe commands and perform any other
boot PROM-level diagnostics.
4. After you finish probing the system devices, enter the following commands:
setenv auto-boot? true
boot -r
! CAUTION:
If you fail to enter these commands, any reboots that you do in the future will
stop at the boot prompt instead of proceeding through the normal boot-up
process.
The system reboots.
186 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
Remote console port problems
This section contains problems you may encounter with the remote console port.
Symptom
The remote console port will not initialize for dialing in or dialing out.
Solution
To correct this problem:
1. Enter:
sacadm -l
If the system status reports NO_SAC, the port is not working properly.
2. Enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
This should initialize the port. If the port does not initialize, continue with Step 3.
3. Enter:
/cms/install/bin/abcadm -r ttyb
This removes the port administration.
4. Enter:
ps -ef | grep sac
This finds any SAC processes that are running. If any processes are found, continue
with Step 5. Otherwise, continue with Step 6.
5. Enter:
kill -9 <pid>
Use this command to kill any SAC processes still running. Process numbers are
represented by <pid>.
6. Enter:
/usr/lib/saf/sac -t 300
This restarts SAC.
7. Enter:
sacadm -l
Confirm that SAC is running. The system should show ENABLED.
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8. Enter:
/cms/install/bin/abcadm -i -b 9600 ttyb
This should initialize the port.
Symptom
The system cannot dial out to report alarms using the Alarm Origination Manager (AOM).
Solution
To correct this problem:
1. Enter:
tail /etc/uucp/Devices
The system should display the following:
ACU cua/b - Any Hayes
Direct cua/a - Any Direct
Direct cua/b - Any Direct
2. Check the settings on the remote console modem. For the U.S. Robotics modem,
make sure that DIP switches 1 and 8 are down (ON). If these switches are not set
correctly, you may still be able to dial in, but it may not dial out.
3. Enter:
/opt/cc/install/aot/r1vXxx.x/bin/setup
This restarts AOM. The release number Xxx.x depends on your installation.
To send a test alarm:
1. Enter the following commands to set up the test environment:
. /opt/cc/aot/bin/aom_env
cd /opt/cc/aot/bin
aom start
export PRODUCT_TYPE=TEST
2. Enter:
./log_error -e 30001 -d “test alarm”
This sends a test alarm.
188 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Recovery procedures
3. Enter:
./alarm_view -p TEST -a TEST_ALARM
This will display the test alarm.
4. Enter:
./alarm_resolve -p TEST -a TEST_ALARM
This resolves the test alarm.
5. Enter:
tail -f aom_log
This displays the AOM log file.
6. If you change an AOM parameter, such as the product ID or the telephone number,
you must turn AOM off and back on again to recognize the new parameters. These
parameters are in /opt/cc/aot/data/admin/sysSetup.cfg file. Be sure to set
the port to value 1 for ttya.
7. If the /opt/cc/aom/data/log file has the message “aom cms alarm is
disabled”, enter:
export PRODUCT_TYPE=TEST
This enables the alarm.
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190 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Appendix A: Factory hardware installation
Overview
This appendix describes the hardware installation procedures that are done at the Avaya
factory for an Ultra 5 computer. You can use these procedures to configure an Ultra 5
computer to factory specifications.
Factory hardware installation procedures you may perform include:
●
Preparing for factory hardware installation on page 192
●
Installing an optional second internal hard drive on page 195
●
Installing memory on page 203
●
Installing I/O cards on page 207
After you have completed these factory hardware installation procedures, you must
continue with Chapter 2 to finish assembling the Ultra 5 computer. After you have
assembled all of the parts on the computer, you must install the software using the
appropriate software installation, maintenance, and troubleshooting document.
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Factory hardware installation
Preparing for factory hardware installation
ESD precautions
Before you work on components inside the Ultra 5 computer:
1. Make sure that the computer is plugged in to AC power.
2. Make sure that the power is off.
3. Attach the Electro-Static Discharge (ESD) wrist strap to the chassis frame and to your
wrist. See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
4. Unplug the AC power cord.
192 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Preparing for factory hardware installation
Computer layout
Familiarize yourself with the layout of the Ultra 5.
Front Panel
This figure shows the front panel of the Ultra 5. The diskette drive is not available if the
optional second internal hard drive has been installed.
System
unit
3.5-inch bracket
(spare)
CD-ROM
drive
Diskette drive or second
internal hard drive
Standby
switch
u5_front.cdr
Rear Panel (with SunSwift card)
This figure shows the rear panel when you have a SunSwift card, which is usually installed
in PCI slot 2. The SunSwift card has one 68-pin SCSI connector and one ethernet RJ45
connector. Other PCI cards may be installed in slots 1 and 3.
Power
switch
SunSwift
card in
PCI slot 2
PCI
slot 3
PCI
slot 1
Parallel
printer
connector
Power
supply fan
Voltage selector
switch (older
models only)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_sunswift.cdr
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Factory hardware installation
Rear Panel (with UltraSCSI card)
This figure shows the rear panel when you have an UltraSCSI card, which is usually
installed in PCI slot 2. The UltraSCSI card has two 68-pin SCSI connectors. Other PCI
cards may be installed in slots 1 and 3.
Power
switch
UltraSCSI
card in
PCI slot 2
(left)
(left)
Power
supply fan
Voltage selector
switch (older
models only)
PCI
slot 3
Parallel
printer
connector
(right)
Serial
port B
Audio
connectors
Power cord
Keyboard
receptacle
connector
PCI
slot 1
Serial
port A
Twisted-pair
ethernet
connector
VGA
connector
u5_back_uscsi.cdr
194 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing an optional second internal hard drive
Installing an optional second internal hard drive
This section describes how to add or replace the internal EIDE data disk drive in the Ultra 5
computer. The optional drive, together with hardware and a new ribbon cable, is packaged
separately from the Ultra 5 computer.
Note:
In the following procedures, the disk drive that is already installed in the
Ultra 5 computer is referred to as the primary drive, and the new drive that
you install is referred to as the secondary drive.
Unpacking the disk drive
Remove the following items from the box that contains the secondary data disk drive and
place them in a convenient location:
●
EIDE disk drive
●
Mounting bracket
●
Four pan head screws
●
New EIDE ribbon cable
The new disk drive comes with two ribbon cables. The cable used with the Ultra 5 has
three connectors labeled SLAVE, MASTER, and MOTHERBOARD. The other cable
may be discarded.
Opening the computer
To open the computer:
1. If you have not already done so, use the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
2. Turn off the power to the computer.
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3. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
5. Place the cover in a convenient location so that it does not interfere with your work.
6. Attach an antistatic wrist strap to the metal chassis of the computer and to your
wrist.See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
196 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing an optional second internal hard drive
7. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you may want to remove
that card during this procedure to make it easier to reach the components.
To remove PCI card 2, you must first remove the PCI card 2 screw. On the
Series 1 computers, this screw is on the back of the computer. On Series 2
and later computers, this screw is on the top of the frame above the PCI
card.
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Factory hardware installation
Removing the secondary internal disk drive
If there is no secondary internal disk drive, continue with Removing the diskette drive on
page 199.
To remove the secondary internal data disk drive:
1. Loosen but do not remove the three screws that secure the mounting bracket for the
secondary internal disk drive to the top of the chassis frame. See the following figure.
Secondary
disk drive
Screw (4)
Screw (3)
u5_second_disk.cdr
2. Remove the disk drive bracket from the chassis by sliding it back and lifting it free of
the three screws.
3. Disconnect the power cable from the secondary disk drive.
4. Lift out the mounting bracket and the attached disk drive.
5. Remove the four screws that hold the secondary internal disk drive to the mounting
bracket. Save the screws and mounting bracket for the new secondary internal disk
drive. Label the disk drive as the “Slave Disk,” and save it in case you have to reinstall
the original configuration.
198 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing an optional second internal hard drive
Removing the diskette drive
If there is no 3.5-inch internal diskette drive, continue with Installing new cabling on
page 200.
To remove the diskette drive:
1. Disconnect the power cable and diskette drive cable from the rear of the diskette drive.
See the following figure.
u5_diskette_cabling.cdr
2. Loosen but do not remove the three screws that secure the diskette drive mounting
bracket to the top of the chassis frame.
3. Remove the diskette drive bracket from the chassis by sliding it back and lifting it free
of the three screws.
4. Lift out the mounting bracket and attached diskette drive.
5. At the motherboard, disconnect the diskette drive cable that comes from the diskette
drive.
6. Save the diskette drive and diskette drive cable in case you have to reinstall the
original configuration.
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Factory hardware installation
Installing new cabling
If the primary boot disk drive already has a new EIDE ribbon cable, continue with Installing
the secondary disk drive on page 201.
To install new cabling:
1. Remove the ribbon cable from the back of the primary disk drive. You may need to
remove the primary disk drive by removing the two screws securing the primary disk
drive bracket and lifting out the drive. See the following figure.
u5_master_cable.cdr
2. Remove the other end of this cable from the motherboard. Remember the slot in the
motherboard from which you remove this connector. You will install another connector
in this slot in the next step.
3. On the new ribbon cable that was supplied with the secondary disk drive, there are
three connectors labeled MOTHERBOARD, MASTER, and SLAVE. Insert the
connector labeled MOTHERBOARD into the slot in the motherboard from which you
removed a connector in the previous step. See the following figure.
4. Connect the connector labeled MASTER to the primary disk drive.
5. If you previously removed the primary disk drive, reinstall it on the chassis.
200 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing an optional second internal hard drive
Installing the secondary disk drive
To install the new secondary internal disk drive:
1. Ensure that the jumpers on the secondary internal hard drive are set to the Cable
Select (CS) setting. See the following figure.
Jumper in
Cable Select (CS)
position
EIDE ribbon
cable connector
Power
connector
cable_sel.cdr
2. Attach the secondary internal disk drive to the new mounting bracket with the four
screws from the old disk drive or from the new disk drive kit. Arrange the drive so that
the connectors point to the back of the computer.
Tip:
Install each screw with just a few turns before you tighten all four screws.
Secondary
disk drive
Screw (4)
Screw (3)
u5_second_disk.cdr
3. Connect the EIDE ribbon cable connector labeled SLAVE to the secondary internal
disk drive.
Issue 3.2 April 2002
201
Factory hardware installation
4. Connect the power cable to the secondary internal disk drive.
5. Install the mounting bracket for the secondary internal disk drive to the frame of the
chassis, slipping the three holes in the mounting bracket over the three screws in the
chassis frame.
6. Slide the mounting bracket forward as far as possible.
7. Tighten the three screws.
8. Route the cables to provide clearance.
Closing the computer
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
Tip:
Install each screw with just a few turns before you tighten both screws.
202 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing memory
Installing memory
Overview
The Ultra 5 comes equipped with one bank of dual inline memory modules (DIMMs) (256
MB) installed. If you need to install additional DIMMs, they must be installed in full banks
(pairs).
Opening the computer
To open the Ultra 5 computer:
1. If you have not already done so, enter the following command to shut down the
computer:
/usr/sbin/shutdown -y -i0 -g0
2. Turn off the power to the computer.
3. Remove the two screws on the back of the unit that secure the cover to the chassis.
See the following figure.
Cover
Screws
Cover Tabs
u5_remove_cover.cdr
4. Slide the cover back 1 or 2 inches and lift it up away from the chassis.
5. Place the cover in a convenient location so that it does not interfere with your work.
Issue 3.2 April 2002
203
Factory hardware installation
6. Attach an antistatic wrist strap to the metal chassis of the computer and to your wrist.
See the following figure.
PCI slot 2
screws
u5_wriststrap.cdr
7. Disconnect the AC power cord.
!
Important:
If the computer has a PCI card in slot position 2, you must remove that card
during this procedure to make it easier to reach the components. To remove
PCI card 2, you must first remove the PCI card 2 screw. On the Series 1
computers, this screw is on the back of the computer. On Series 2 and later,
this screw is on top of the frame above the PCI card.
204 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing memory
Adding the memory modules
To add the memory modules:
1. Loosen the three screws that hold the diskette or second hard disk drive bracket and
move the disk drive out of the way.
Disk or
Diskette
Drive
Screws (3)
u5_memory.cdr
Ejection
Lever
The computer must have at least two identical DIMMs installed in paired sockets of any
DIMM bank. For best system performance, install four identical DIMMs. Install the
DIMMs as shown in the table below.
DIMM bank
Slot pairs
0
DIMM1 and
DIMM2
1
DIMM3 and
DIMM4
2. Remove the DIMM from the antistatic container.
3. Starting with the first empty slot, unlock (press down) the ejector levers at both ends of
the connectors.
4. Position the DIMM in the connector, ensuring that the notches on the bottom of the
DIMM are aligned with the connector alignment keys.
5. Press firmly on both of the top ends of the DIMM at the same time until the DIMM is
properly seated.
Issue 3.2 April 2002
205
Factory hardware installation
6. Verify that the ejection levers are closed toward the DIMM.
7. Repeat this procedure for each DIMM.
8. Replace the diskette/disk drive bracket and tighten the screws that hold the bracket.
Closing the computer
To close the computer:
1. If you removed the PCI card from Slot 2 earlier, reinstall it now.
2. Reconnect the AC power cord to the computer.
3. Detach the ESD wrist strap.
4. Replace the cover on the computer. Slide the cover forward until it fits snugly around
the chassis.
5. Replace the two cover screws.
Tip:
Install each screw with just a few turns before you tighten both screws.
206 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing I/O cards
Installing I/O cards
This section consists of the following:
●
Configuring I/O cards
●
Installing I/O cards on page 208
Configuring I/O cards
Depending on your configuration, the I/O cards will be installed in the slots shown below.
I/O Card
PCI Slot
Comments
SunSwift
or
UltraSCSI
PCI 2, 1,
or 3
Required. A SunSwift card is installed in every
computer to provide a dedicated ethernet
connection to the switch, and a SCSI interface to
external tape and disk drives. Additional SunSwift
cards can be installed in the other slots.
HSI/P
PCI 1 or
PCI 3
Optional. HSI/P cards are not required when
using ethernet for switch link connectivity. Use
PCI 1 for the first card, which supports four ACDs.
Use PCI 1 and 3 for two cards, which support
eight ACDs.
SAI/P
PCI 1 or
PCI 3
Optional. SAI/P cards provide serial port
connectivity for printers and terminals. Use PCI 1
for the first card, which supports eight serial
devices. Use PCI 1 and 3 for two cards, which
supports 16 serial ports.
Token Ring
PCI 3
Optional. Installation and setup of this card is
done by Professional Services in the United
States, or by special arrangement outside of the
United States.
Issue 3.2 April 2002
207
Factory hardware installation
Installing I/O cards
Use the following general instructions when installing, moving, and removing I/O cards.
Other sections in this chapter describe specific I/O card maintenance instructions. Use
those instructions as appropriate.
Note:
If you plan to install an optional second internal hard drive, install it before
you install any I/O cards.
To install or remove an I/O card:
1. For a system currently in operation, verify that you have a recent CMSADM file system
backup before you change I/O card configurations.
2. Enter:
/cms/toolsbin/rmSBusdev
The system queries whether you want to continue with the shutdown.
3. Enter: y
This command removes the current I/O card configuration and shuts down the system.
When finished, the ok prompt displays.
4. Turn off the system.
5. Turn off the system monitor.
6. Turn off all external SCSI devices starting with the device closest to the system and
working toward the farthest device.
!
WARNING:
You must wear an ESD wrist strap when installing or removing hardware
components to prevent electrical discharge that can damage the system.
7. Remove the cover of the Ultra 5.
8. Disconnect the AC power cord.
9. Select an unused slot to add a card, or select what card you are removing.
208 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Installing I/O cards
10. Add or remove the card as shown in the following figure.
PC riser
board
PCI card
PCI slot 2
PCI slot 3
Screw
PCI slot 1
u5_pcicard.cdr
11. Remove the ESD wrist strap.
12. Reattach the cover.
13. Reconnect the AC power cord.
14. Turn on all external SCSI devices starting with the device farthest from the system and
working toward the system.
15. Turn on the system monitor.
16. Turn on the system.
17. Press Stop plus A simultaneously after the system displays the console banner, but
before the system starts booting.
18. Enter:
boot -r
This reboots the system so that it recognizes the new configuration.
19. Perform a CMSADM file system backup to back up the updated system configuration.
See your CMS software installation, maintenance, and troubleshooting document for
details.
Issue 3.2 April 2002
209
Factory hardware installation
210 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Glossary
Automatic Call
Distribution (ACD)
A switch feature. ACD is software that channels high-volume incoming call traffic to
agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the agent
either talking to the caller or the call waiting on hold).
Boot
To load the system software into memory and start it running.
CMS
Call Management System (CMS). A software product used by business customers
that have an Avaya telecommunications switch and receive a large volume of
telephone calls that are processed through the Automatic Call Distribution (ACD)
feature of the switch.
Data disk
A nonboot disk.
DIMM
Dual In-line Memory Module. A narrow printed circuit board that holds memory chips.
It plugs into a DIMM socket on the motherboard or memory board.
EIDE
Enhanced Integrated Drive Electronics
High Speed Serial
Interface/PCI (HSI/P)
The HSI/P controller card is a 4-port serial communications PCI card. Each of the
four ports is used for a single physical X.25 link. It is an add-on package that is
needed by CMS for multiple ACDs.
Non-Volatile Random
Access Memory
(NVRAM)
A random access memory (RAM) system that holds its contents when external
power is lost.
PCI Bus
The interface bus for the Sun Ultra 5 computer. Provides slots for additional cards
(for example, HSI Controller Card).
SCSI
See Small Computer System Interface (SCSI).
SCSI Bus
An industry standard peripheral bus that is used to connect intelligent peripherals to
a computer. It uses a daisy-chained cabling arrangement that originates at the Host
Adapter to interconnect up to seven intelligent peripheral controllers on the bus. The
Sun computer uses a fast SCSI-2 implementation.
SCSI ID
Each tap on the SCSI bus is required to have a unique identification or address,
which is the SCSI ID. The ID is set by a target address switch located on each
device.
Issue 3.2 April 2002
211
SCSI Single-Ended Bus
SCSI Single-Ended Bus
A version of the SCSI bus designed to minimize cost and space. Cable lengths up to
6 meters are supported. A SCSI single-ended bus is not compatible with the
differential version of the SCSI bus.
Slot
An electronic connection designed to receive a module or a printed circuit board
(such as a SIMM or a frame buffer board).
Small Computer System
Interface (SCSI)
A hardware interface that allows the connection of peripheral devices (such as hard
disks, tape drives and CD-ROM drives) to a computer system.
TSC
Technical Service Center. The Avaya organization that provides technical support for
Avaya products.
212 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
Index
A
ACD switch link setup . . . . . . . . . . . .
adding
external SCSI disk drives . . . . . . . . .
memory . . . . . . . . . . . . . . . . .
second internal disk drive . . . . . . . . .
tape drive . . . . . . . . . . . . . . . .
tape drives . . . . . . . . . . . . . . . .
ALT . . . . . . . . . . . . . . . . . . . . .
assembly, load, and test . . . . . . . . . . .
auto term high . . . . . . . 40, 42, 100, 102,
auto term low . . . . . . . 40, 42, 100, 102,
D
. . . 77
. . . 99
. . . 145
. 90, 195
. . . 135
. 99, 135
. . . 191
. . . 191
136, 138
136, 138
. . . . . . . . . 133
. . . . . . . . . . 28
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119, 123
. . . 80
. . 179
. . . 80
. . 108
. . .114
. . . 12
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. . . 24
. . . 25
58, 192
. . . 39
. . . 38
. . . 40
E
B
back panel . . . . . . . . . . . . . . . . . . 30, 193
C
CD-ROM . . . . . . . . . . . . . . . . . .
drive failure . . . . . . . . . . . . . . .
cleaning tape drives . . . . . . . . . . . . .
clearances for service access . . . . . . . .
Comsphere 3910 modem
installation . . . . . . . . . . . . . . . .
options . . . . . . . . . . . . . . . . .
configuring I/O cards . . . . . . . . . . . . .
connecting
AC power cord . . . . . . . . . . . . . .
external interfaces . . . . . . . . . . . .
keyboard . . . . . . . . . . . . . . . .
monitor . . . . . . . . . . . . . . . . .
remote console modem . . . . . . . . . .
SAI/P . . . . . . . . . . . . . . . . . .
SCSI devices . . . . . . . . . . . . . .
SCSI drives . . . . . . 40, 42, 100, 102,
serial port expander box . . . . . . . . .
switch link . . . . . . . . . . . . . . . .
connectivity diagrams . . . . . . . . . . . .
console, redirecting
in OpenBoot mode . . . . . . . . . . . .
with Solaris . . . . . . . . . . . . . . .
CPU installation . . . . . . . . . . . . . . .
customer support . . . . . . . . . . . . . .
DDS4 tape drive . . . . . . . .
determining the computer model
disk drive
administration . . . . . . .
compatibility with CMS . . .
failure . . . . . . . . . . .
maintenance . . . . . . . .
partition values . . . . . . .
partitioning . . . . . . . . .
documents . . . . . . . . . . .
127, 178
. . . 179
. . . 132
. . . 24
. . . 37
. . . 51
. 62, 207
. . . 32
. . . 38
. . . 36
. . . 36
. . . 37
. . . 39
. . . 40
136, 138
. . . 39
. . . 38
. 33, 34
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. 155
. 152
. 145
. 20
electrical specifications .
environment . . . . . .
ESD precautions . . . .
expander box for SAI/P .
external interfaces . . .
external SCSI devices .
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F
factory hardware installation procedures . . . . . . 191
front panel . . . . . . . . . . . . . . . . . . 30, 193
H
hardware
components . . . . . .
external SCSI devices . .
helplines . . . . . . . . . .
HSI card
ACD switch links . . . .
installing
first card . . . . . .
second card . . . . .
software and patches
HSI/P card . . . . . . . . .
. . . . . . . . . . . . 59
. . . . . . . . . . . . 40
. . . . . . . . . . . . 20
. . . . . . . . . . . . 77
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. . . . 75
. . . . 78
. . . . 77
75, 77, 79
I
I/O cards . . . . 48, 61, 63, 65, 68, 70, 71, 76, 208
identify PCI cards . . . . . . . . . . . . . . . . . 48
installation checklist . . . . . . . . . . . . . . . . 21
Issue 3.2 April 2002
213
installing . . . . . . . . . . . . . . . . . . . . . . 75
CPU . . . . . . . . . . . . . . . . . . . . . 145
HSI software and patches . . . . . . . . . . . . 77
I/O cards . . . . . . . 63, 65, 68, 70, 71, 76, 208
memory . . . . . . . . . . . . . . . . . 145, 203
second internal disk drive . . . . . . . . . 90, 195
K
O
OpenBoot
diagnostic tests . . . .
PROM firmware tests .
redirecting the console .
using OpenBoot . . . .
OpenBoot firmware . . . .
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168
162
155
169
169
partitioning a disk drive . . . . . . .
parts list . . . . . . . . . . . . . .
PCI cards . . . . . . . . . . . . .
physical specifications. . . . . . . .
POST . . . . . . . . . . . . . . .
POST diagnostic messages . . . . .
power cord . . . . . . . . . . . . .
power supply . . . . . . . . . . . .
power-up . . . . . . . . . . . . . .
precautions . . . . . . . . . . . . .
preparing for the installation . . . . .
preparing the environment . . . . . .
preserving data after a system failure
probe command warnings . . . . . .
probing devices . . . . . . . . . . .
prtdiag command . . . . . . . . . .
publications center . . . . . . . . .
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. . . . . . 114
. . . . . 28, 35
. . . . . . . 48
. . . . . . . 25
. . . . 45, 172
. . . . . . 172
. . . . . . . 32
. . . . . . . 32
. . . . . . . 45
22, 23, 58, 192
. . . . . . . 22
. . . . . . . 25
. . . . . . 184
. . . . . . 186
. . . . . . 164
. . . . . . 160
. . . . . . . 12
keyboard commands . . . . . . . . . . . . . . . 173
P
L
LED status patterns . . . . . . . . . . . . . . . 174
local console . . . . . . . . . . . . . . . . . . . 154
loss of power . . . . . . . . . . . . . . . . . . 184
M
maintenance
adding, removing, or replacing tape drives . . . 135
cleaning tape drives . . . . . . . . . . . . . . 132
DDS4 tape drive . . . . . . . . . . . . . . . 133
disk drive administration . . . . . . . . . . 119, 123
disk drive partition values . . . . . . . . . . . 108
disk drive partitioning . . . . . . . . . . . . . .114
disk drives . . . . . . . . . . . . . . . . . . . 80
external SCSI disk drives . . . . . . . . . . . . 99
HSI cards . . . . . . . . . . . . . . . . . . . 75
I/O cards . . . . . . . . . . . . . . . . . . . . 61
installing memory . . . . . . . . . . . . . . . 145
removing a tape drive . . . . . . . . . . . . . 142
replacing an UltraSCSI card with a SunSwift card . 65
replacing the CD-ROM drive . . . . . . . . . . 127
replacing the primary internal EIDE boot disk drive 82
SAI/P cards . . . . . . . . . . . . . . . . . . 68
second internal disk drive . . . . . . . . . 90, 195
SLR5 tape drive . . . . . . . . . . . . . . . 134
tape drives . . . . . . . . . . . . . . . . 132, 135
memory . . . . . . . . . . . . . . . . . . . 145, 203
failure . . . . . . . . . . . . . . . . . . . . 172
memory installation . . . . . . . . . . . . . . . . 145
models of Ultra 5 computers . . . . . . . . . . . . 28
modem options
Comsphere 3910 . . . . . . . . . . . . . . . . 51
Sportster 33.6 . . . . . . . . . . . . . . . . . 49
moving an SAI/P card . . . . . . . . . . . . . . . 70
R
recovery procedures . . . . . . . . . .
keyboard becomes unplugged . . . .
loss of power . . . . . . . . . . . .
preserving data after a system failure .
probe command warnings . . . . . .
redirecting the console . . . . . . . . .
in OpenBoot mode . . . . . . . . . .
with Solaris . . . . . . . . . . . . .
remote console
access . . . . . . . . . . . . . . .
modem connectivity . . . . . . . . .
redirecting the port . . . . . . . . . .
removing
SAI/P cards . . . . . . . . . . . . .
tape drive . . . . . . . . . . . . . .
tape drives . . . . . . . . . . . . .
replacing
external SCSI disk drives . . . . . .
primary internal EIDE boot disk drive .
second internal disk drive . . . . . .
tape drives . . . . . . . . . . . . .
UltraSCSI card with a SunSwift card .
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184
185
184
184
186
153
155
152
. . . . . 152
. . . . . . 37
. . . . . 153
. . . . . . 71
. . . . . 142
. . 135, 142
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214 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting
. . . 99
. . . 82
90, 195
. . 135
. . . 65
S
safety precautions . . . . . . . . . .
SAI/P
card
moving . . . . . . . . . . . .
removing . . . . . . . . . . .
expander box . . . . . . . . . .
SCSI devices
daisy chaining . . . . . . . . . .
installing/connecting . . . . . . .
SunSwift . . . . . . . . . . . . .
UltraSCSI . . . . . . . . . . . .
SLR5 tape drive . . . . . . . . . . .
specifications . . . . . . . . . . . .
Sportster 33.6 options . . . . . . . .
Stop commands . . . . . . . . . . .
Sun online Validation Test Suite (VTS)
SunSwift . . . . . . . . . . . . . .
support . . . . . . . . . . . . . . .
switch link . . . . . . . . . . . . . .
system messages . . . . . . . . . .
system precautions . . . . . . . . .
. . . . . . . 22
. . . . . . . 70
. . . . . . . 71
. . . . . . . 39
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. . . . . 40
. . . . . 40
. . . . . 40
. . . . . 42
. . . . . 134
. . . 24, 25
. . . . . 49
. . . . . 173
. . . . . 177
40, 100, 136
. . . . . 20
. . . . . 38
. . . . . 161
. . . . . 23
T
tape drive . . . . . . .
adding or replacing .
cleaning . . . . . .
maintenance . . . .
removing . . . . .
troubleshooting. . .
target address switches
technician support . . .
tools . . . . . . . . .
troubleshooting
CD-ROM drive . . . . . . . . . . . .
disk drives . . . . . . . . . . . . . .
keyboard commands . . . . . . . . .
LED status patterns . . . . . . . . . .
OpenBoot diagnostic tests . . . . . . .
OpenBoot PROM firmware tests . . . .
POST
diagnostic messages . . . . . . .
preserve data after a system failure . .
probe command warnings . . . . . . .
probing devices . . . . . . . . . . . .
prtdiag command . . . . . . . . . . .
recovery procedures . . . . . . . . .
remote console access . . . . . . . .
Sun online Validation Test Suite (VTS) .
system messages . . . . . . . . . . .
tape drives . . . . . . . . . . . . . .
tools . . . . . . . . . . . . . . . . .
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178
178
173
174
168
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.
.
.
.
.
.
.
172
184
186
164
160
184
152
177
161
181
159
U
UltraSCSI . . . . . . . . . . . . . . . . 42, 102, 138
V
.
.
.
.
.
.
.
.
.
. . . . . . . . . . . . . 135
. . . . . . . . . . . . . 135
. . . . . . . . . . . . . 132
. . . . . . . . . . . . . 132
. . . . . . . . . . . . . 142
. . . . . . . . . . . . . 181
. 41, 44, 101, 104, 137, 140
. . . . . . . . . . . . . 20
. . . . . . . . . . . 23, 159
verifying POST . . . . . . . . . . . . . . . . . . . 45
voltage selector switch . . . . . . . . . . . . . . . 32
Issue 3.2 April 2002
215
216 Avaya CMS Sun Ultra 5 Computer Hardware Installation, Maintenance, and Troubleshooting

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