vWorkspace Connector for Mac OS X 7.7

vWorkspace Connector
for Mac OS X 7.7
Administration Guide
© 2013 Quest Software, Inc.
ALL RIGHTS RESERVED.
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vWorkspace Connector for Mac OS X Administration Guide.
December 2013- Software Version - 7.7
CHAPTER 1
ABOUT THE VWORKSPACE CONNECTOR
INSTALLING
THE VWORKSPACE
FOR
MAC OS X . . . . . . . . . 5
CONNECTOR
FOR
MAC OS X . . . . . 6
VWORKSPACE
CONNECTOR INTERFACES . . . . . . . . . . . . . . . . . . 7
APPPORTAL INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . 7
WEB ACCESS INTERFACE . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 2
CONFIGURING
THE VWORKSPACE
CONNECTOR
VWORKSPACE
FOR
MAC OS X . . . . 9
CONNECTOR FOR MAC OS X CONFIGURATION
AUTOMATICALLY CONFIGURING THE FARM . . . . . . . . . . .
MANUALLY ADDING A FARM . . . . . . . . . . . . . . . . . . . .
EDITING A FARM . . . . . . . . . . . . . . . . . . . . . . . . . .
DELETING A FARM . . . . . . . . . . . . . . . . . . . . . . . . .
CHAPTER 3
USING THE VWORKSPACE CONNECTOR
FOR
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MAC OS X . . . . . . . . 19
OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USING THE TOOLTIPS . . . . . . . . . . . . . . . . . . . . . . . .
CONNECTING TO A VWORKSPACE FARM . . . . . . . . . . . . . .
CONNECTING TO A VWORKSPACE FARM USING WEB ACCESS .
LAUNCHING AN APPLICATION . . . . . . . . . . . . . . . . . . . .
MANAGING ACTIVE CONNECTIONS . . . . . . . . . . . . . . . . .
REFRESHING THE APPLICATION LIST . . . . . . . . . . . . . . . .
PULL-DOWN MENUS . . . . . . . . . . . . . . . . . . . . . . . . .
DESKTOP INTEGRATED MODE . . . . . . . . . . . . . . . . . . . .
LOGGING IN AS A DIFFERENT USER . . . . . . . . . . . . . . . .
CHANGING YOUR PASSWORD . . . . . . . . . . . . . . . . . . . .
MODIFYING THE SETTINGS . . . . . . . . . . . . . . . . . . . . .
ABOUT QUEST SOFTWARE . . . . . . . . . . . . . . . . . . . . . .
CONTACTING QUEST SOFTWARE . . . . . . . . . . . . . . .
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CONTACTING QUEST SUPPORT . . . . . . . . . . . . . . . . . . . .28
THIRD PARTY CONTRIBUTIONS . . . . . . . . . . . . . . . . . . . . . . .29
iii
vWorkspace Connector for Mac OS X
iv
1
About the vWorkspace
Connector for Mac OS X
• Overview
• Installing the vWorkspace Connector for
Mac OS X
• vWorkspace Connector Interfaces
vWorkspace Connector for Mac OS X
Overview
This manual includes information on the setup and configuration of the
vWorkspace Connector for Mac OS X. After the configuration is complete you can
use the Connector to connector and log into a vWorkspace farm.
When you log on, the vWorkspace Connector for Mac OS X will display any virtual
desktops or published applications that have been assigned to you in the farm
by your IT department. Users of the vWorkspace Connector for Mac OS X can
access their virtual desktops or published applications by using two different
interfaces, vWorkspace Connector, which is installed on a client access device,
or Web Access, which uses a web browser.
Installing the vWorkspace
Connector for Mac OS X
To install the Connector
1.
Open the vWorkspace Connector for Mac 7.7.dmg from the download
package.
2.
On the vWorkspace Connector for Mac OS X page double click
vWorkspace Connector.
3.
Click Install.
If any browsers are open, you are prompted to close them and click
Retry.
6
4.
Enter your user name and password to allow installation of the
Connector.
5.
Click Close to complete the installation.
About the vWorkspace Connector for Mac OS X
vWorkspace Connector Interfaces
There are two primary interfaces available for the vWorkspace Connector for Mac
OS X, vWorkspace Connector and Web Access.
•
AppPortal Interface
•
Web Access Interface
AppPortal Interface
The vWorkspace Connector for Mac OS X has an interactive interface that allows
you, upon successful authentication, to receive a list their desktops and
applications. You can then connect to the published desktops and applications
from the corresponding shortcuts.
The vWorkspace Connector retrieves information about your published
applications, desktops, and other assigned resources available from a
vWorkspace infrastructure by communicating with the vWorkspace Connection
Broker. vWorkspace Connector must be configured so that it can communicate
with the vWorkspace Connection Brokers.
The vWorkspace Connector can also be started in Desktop-Integrated mode
where the user interface is suppressed, displaying in the menu bar. Application
icons shortcuts are placed on the user’s Desktop, Start Menu, or All Programs
menu, depending on preferences. The vWorkspace Connector must be installed
and configured before you can connect.
Web Access Interface
The vWorkspace Web Access interface allows you to retrieve your list of allowed
applications or desktops from a web browser. A Web Access web server must be
available to use this interface.
You do not need to configure the vWorkspace Connector for Mac OS X when
using Web Access. To learn how Web Access is configured from the vWorkspace
Management Console, see the vWorkspace Administration Guide.
7
vWorkspace Connector for Mac OS X
8
2
Configuring the
vWorkspace Connector for
Mac OS X
• vWorkspace Connector for Mac OS X
Configuration
• Automatically Configuring the Farm
• Manually Adding a Farm
• Editing a Farm
• Deleting a Farm
vWorkspace Connector for Mac OS X
vWorkspace Connector for Mac OS X
Configuration
The vWorkspace Connector retrieves information about a user’s published
applications, desktops, and other assigned resources available from a
vWorkspace infrastructure by communicating with the vWorkspace Connection
Broker. vWorkspace Connector must be configured to communicate with the
vWorkspace Connection Brokers. This process is referred to as managing or
configuring connections.
The vWorkspace Connector can be configured in two ways:
•
Automatically using a config.xml file (See Automatically
Configuring the Farm).
•
Manually, which requires knowledge of the vWorkspace Farms
that you want to connect to. (See “Manually Adding a Farm” on
page 11).
Automatically Configuring the Farm
The vWorkspace Connector supports auto-configuration using a config.xml file.
The config.xml file can be used to control the vWorkspace farm and location
settings so that a user or a vWorkspace administrator does not have to manually
configure vWorkspace farm, and location settings on each end point device.
For additional information about auto-configuration and configuring the
config.xml file, refer to the About the Config.xml File chapter in the vWorkspace
Administration Guide.
To automatically configure a farm
10
1.
Click on the vWorkspace logo from the toolbar.
2.
Click Add Farm from the drop down menu.
3.
From within the Add Farm dialog, select Click Here to Auto
Configure. The Auto Configure dialog is displayed.
4.
Configure the auto-configuration settings as described in the
following table:
Setting
Description
URL
Select the protocol from this combo box; HTTP, HTTPS or
FILE.
Configuring the vWorkspace Connector for Mac OS X
URL String
Enter the URL to the config.xml file, such as
server.domain.com/
File Name
Enter the name of the auto-configuration file here, such as.
config.xml
Proxy Settings
Select one of the proxy setting options:
Use default from Internet settings.
Enter address manually. Enter the folder where the
auto-configuration file is located, or use the ellipsis to
browse to the location.
5.
Click Connect. The Connector will locate the auto-configuration file
using the details provided and store the vWorkspace Farm
configuration in the auto-configuration file.
Manually Adding a Farm
To manually add and configure a vWorkspace farm
1.
Click on the vWorkspace logo from the toolbar.
2.
Click Add Farm from the drop down menu.
3.
The Add Farm, Basic View dialog box is displayed.
4.
Enter the name or IP address of the vWorkspace Connection Broker
and your credentials.
5.
To configure other options, click Advanced View.
You can return to the Basic View by clicking the Basic View button in the
lower left corner of the Add Farm dialog.
6.
Enter the Add Farm fields described in the table below.
Setting
Description
Farm Name
Enter a unique name for the farm. This is what you will
select when connecting to the farm.
Automatically
connect to this farm
on startup
Selecting this option on a farm ensures that it is
automatically connected to when the vWorkspace
Connector starts.
Note: the last farm that this option is checked for
becomes the default farm that is connected when the
Connector starts.
11
vWorkspace Connector for Mac OS X
5.
Select Locations. Specify the Locations settings.
6.
Click Add Location. The Location Settings/Firewall & Proxy Settings
dialogs are displayed.
You can create multiple locations with different security settings as
needed.
Example 1: Create a location, “Work” by selecting HTTP, entering a
broker name, and using the default port.
Example 2: Create a location, “Home,” by selecting HTTPS, and
entering the remote broker name and the remote port. You can
provide additional encryption for the RDP connection by enabling RDP
over SSL.
Location Settings
Description
Location Name
Enter the name of the location
Make this the default
location
Select this option to make the current location the
default when selecting a vWorkspace farm.
Ask before using this
location
Select this option for the user to be prompted to select
the location when connecting to a vWorkspace farm.
Protocol
Select either HTTP or HTTPS.
Port
Select to specify the TCP port in which the vWorkspace
Connection Broker listens on for connections.
Connection Brokers
Click Add to enter the host name, FQDN, or IP address
for a Connection Broker.
Select Delete to remove a Connection Broker from the
list of available Connection Brokers.
Test Connection
7.
12
Click here to test connectivity to a selected Connection
Broker.
Click the Firewall & Proxy Settings tab to specify the firewall and
proxy settings.
Firewall & Proxy
Settings
Description
Enable NAT for
firewall traversal
Select this option when Terminal Servers/RDSH are
located behind a firewall that is using Network Address
Translation.
Configuring the vWorkspace Connector for Mac OS X
Enable RDP over
SSL/TLS
Select this option if the vWorkspace Secure Gateway is
to be used, and enter either its hostname, FQDN, or IP
address and Port.
Note: This option is only available when Enable RDP
over SSL/TLS is enabled.
Use the default
Internet settings
Use if the proxy settings are the same as those used by
the system proxy.
Do not use a proxy
server
Select if you do not want to set up a proxy server.
Enter address
manually
Select to indicate the address the address as entered.
Enter the host name, FQDN, or IP address and the TCP
port number.
Excluded proxy
server list
Select to enter a list of proxy server exclusions.
Note: Use semicolons (;) to separate the entries.
8.
Click Done to return to the Locations window.
9.
Select Credentials and complete the Credentials settings.
Credentials
Settings
Description
User name
Enter your user name.
Password
Enter the password for the above user name.
Domain
Enter the authenticating domain for the above user name.
Save Credentials
(encrypted)
Select this check box to save the above credentials and
encrypt them locally.
13
vWorkspace Connector for Mac OS X
10. Select Display to specify the Display settings.
DISPLAY SETTINGS FIELD
DESCRIPTION
Display Configuration
Sets the remote session window size during a
non-seamless window connection.
The options are:
• 640 x 480 pixels
• 800 x 600 pixels
• 1024 x 768 pixels
• 854 x 480 pixels
• 1280 x 720 pixels
• 1280 x 800 pixels
• 720 x 480 pixels
• 720 x 576 pixels
• 800 x 480 pixels
• 1280 x 768 pixels
• Full Screen
• Custom
• Width
• Height
Colors
Sets the remote session color depth during a
non-seamless window connection.
The options are:
• 256 Colors
• High Color (15 bit)
• High Color (16 bit)
• True Color (24 bit)
• Highest Quality (32 bit)
Span multiple monitors when
in full screen mode
Select to span multiple monitors when in full
screen.
Use seamless windows mode
Use seamless windows mode and display Windows
published applications seamlessly on the Mac
desktop.
14
Configuring the vWorkspace Connector for Mac OS X
11. Click Local Resources to specify the Local Resources settings.
LOCAL RESOURCES
SETTINGS FIELD
Remote Audio
DESCRIPTION
Bring to the Local Computer. Runs sound files in your
Remote Desktop session and plays them on your local
computer.
Leave at Remote Computer. Runs sound files in your
remote desktop session and plays them only on the
remote computer.
Don’t play. Disables all sound in remote desktop
sessions.
Apply Windows Key
Combinations
These options apply to Windows shortcut key
combinations, such as Alt+Tab.
On this computer. Configures your connection so that
Windows shortcut keys always apply to your local
desktop.
On the remote computer. Configures your connection
so that Windows shortcut keys always apply to the
desktop of the remote computer.
In full screen mode only. Configures your connection
so that Windows shortcut keys apply to the remote
computer only when the connection is in full screen.
LOCAL DEVICES AND RESOURCES
These settings determine which client side devices are available to the remote
applications or desktops.
Disk drives
Local disk drives.
Printers
Local printers. Standard RDC printer mappings used for
printing, so the appropriate drivers need to be installed
on both the client devices and the remote computer.
Clipboard
Enables redirection of copy and paste functionality.
Serial ports
Local serial ports.
Parallel ports
Local parallel ports.
Smart cards
Smart card connections for authentication.
12. Click Experience to specify the Experience settings.
Settings
Description
15
vWorkspace Connector for Mac OS X
EOP Graphics
Acceleration
Enable graphics acceleration, a graphics compression
method that reduces bandwidth.
EOP Xtream
Accelerate RDP and EOP traffic on wide area networks
(WANs), which provides faster RDP screen responses
and improved performance of all EOP features
Performance
Select your connection speed and other performance
settings.
When you select a connection type, the recommended
Performance Settings will be selected by default. You can
change the recommended Performance Settings if
needed.
• Persistent Bitmap Caching. Assists in reducing
bandwidth requirements.
• Desktop Background.
• Menu and Window animation.
• Show window contents while dragging.
• Themes.
• Reconnect if connection is dropped. Automatically
reconnect to the virtual desktop/published
application if the connection is dropped.
13. Select Password Management to enter the password management
server’s name and port number.
14. Click Auto-Launch. Click the ellipsis to select applications from your
farm on the Auto-Launch window.
The Auto-Launch feature allows an end user to start an application
when the vWorkspace Connector is launched and authentication has
occurred.
Click on the arrow to select the application or applications that are to
be auto-launched, and then click Add.
15. Click Finish on the Auto-Launch window to complete the process.
16
Configuring the vWorkspace Connector for Mac OS X
Editing a Farm
To edit an existing farm
1.
Click the vWorkspace icon from the top left of the vWorkspace
Connector toolbar.
2.
Click the name of the farm that you want to edit. If there is more
than one location for the farm, click the location you want to edit.
The Edit Farm basic view dialog is displayed.
3.
Modify the Basic View settings as necessary, or click Advanced View
to configure other options such as Secure Gateway or enabling EOP
Graphics Acceleration. See “Manually Adding a Farm” on page 11 for
descriptions of the Advanced View settings.
4.
Click Finish to save the settings
Deleting a Farm
To delete a vWorkspace farm
1.
Click the vWorkspace logo from the top left of the vWorkspace
Connector toolbar.
2.
Click the name of the farm that you want to delete. If there is more
than one location for the farm, click either location. The Edit Farm
dialog is displayed.
3.
Click the Delete Farm button at the bottom of the dialog and then
click Delete. The selected farm, all settings, and all associated
locations are removed.
17
vWorkspace Connector for Mac OS X
18
3
Using the vWorkspace
Connector for Mac OS X
• Overview
• Using the Tooltips
• Connecting to a vWorkspace Farm
• Connecting to a vWorkspace Farm Using
Web Access
• Launching an Application
• Refreshing the Application List
• Pull-down Menus
• Desktop Integrated Mode
• Logging in as a Different User
• Changing Your Password
• Modifying the Settings
vWorkspace Connector for Mac OS X
Overview
This chapter describes how to use the vWorkspace Connector for Mac OS X.
Using the Tooltips
After installing the vWorkspace Connector for Mas OS X, the Tooltips are
displayed on startup. The Tooltips help familiarize you with the features that are
available in the user interface.
Figure 1: Tooltips
The following table describes the functionality provided within the user interface:
Icon
Description
Connect to vWorkspace
Add, edit and delete a vWorkspace farm, or connect to
an existing farm if one has already been created.
Switch user
Switch the user credentials that are being used to log on
to the vWorkspace farm.
Change password
Use the vWorkspace Password Manager service to
change the password for the logged on user.
20
Using the vWorkspace Connector for Mac OS X
Refresh
Refresh the current application list.
Settings
View the available settings for the Connector.
Help
View the about dialog, Online help and legal information.
Compact View
Change to a compact view of the Connector.
Show these tips on start?
De-selecting this option hides the Tooltips when the
Connector next starts. You can enable this option later
from the Settings menu.
Connecting to a vWorkspace Farm
After a vWorkspace farm and a location have been added to the Connector, you
can connect to vWorkspace and access your virtual desktop and published
applications.
To connect to the farm
1.
Click the vWorkspace icon.
2.
Click the name of the farm you want to connect to.
3.
•
If only one location is defined for a farm, then that location will
be used.
•
If multiple locations have been defined for the farm, then the
option is provided to select a location.
Click the location. Virtual desktops and applications are displayed in
the application list.
Connecting to a vWorkspace Farm
Using Web Access
To connect to the farm using Web Access
1.
Open the Mac OS X browser.
2.
Enter the URL for the Web Access site.
3.
Open the vWorkspace application.
21
vWorkspace Connector for Mac OS X
Launching an Application
After a connection to a vWorkspace Farm is established, all virtual desktops and
published applications that you can access are displayed in the main view in the
Applications box.
To access a virtual desktop or published application
•
Click on its icon.
Virtual desktops and published applications can be grouped as application folders
in the application box. This is dependent on the configuration of the virtual
desktop or published application in the vWorkspace farm.
Managing Active Connections
The vWorkspace Connector for Mac OS X allows you to connect to multiple virtual
desktops and published applications at the same time. You can switch between
the active connections.
When a connection is minimized, a thumbnail of the connection is displayed
within the active connections.
Single tap an active connection to display it again at full screen. Tap the red cross
on the thumbnail of an active connection to disconnect it.
Refreshing the Application List
The Refresh button allows you to update the list of available virtual desktops and
applications from the vWorkspace Connection Broker.
To refresh the list of applications
•
Tap the Refresh icon from the vWorkspace tool bar.
Pull-down Menus
From the pull-down menus at the top of the window, you can perform additional
tasks.
22
Using the vWorkspace Connector for Mac OS X
vWorkspace Menu
Menu item
Description
About vWorkspace
Opens the About dialog box.
Preferences
Allows you to change various preferences.
Services
Provides the standard Mac OS X Services menu.
Hide vWorkspace
Hides the vWorkspace windows and applications.
Hide Others
Hides all applications that are not associated with
vWorkspace.
Show All
Shows all the applications that have been hidden.
Quit vWorkspace
Closes the vWorkspace connector.
View Menu
Menu Item
Description
Switch to DI Mode
Opens up the Desktop Integrated mode of the
Connector.
Standard View
Selecting this option changes the Connector’s view to
the Standard view.
Compact View
Selecting this option changes the Connector’s view to
the Compact view.
Help Menu
Menu Item
Description
Search
Allows you to search for text.
Help
Opens the Help dialog box.
23
vWorkspace Connector for Mac OS X
Desktop Integrated Mode
The vWorkspace Connector can optionally be started in Desktop Integrated
Mode, where the user interface shell is suppressed. Instead, vWorkspace
runs from the system tray area. Applications icon shortcuts are placed on
your Desktop, Start Menu, or All Programs menu, depending on your
settings.
To enable Desktop Integrated Mode
1.
Click the View menu from the pull-down menu at the top of the
screen.
2.
Select Switch to DI mode.
Logging in as a Different User
To log into the vWorkspace Connector as a different user
1.
Click the Switch User
icon from the vWorkspace toolbar. The
Switch User dialog is displayed.
2.
Enter the credentials for the new user.
CREDENTIAL
DESCRIPTION
Username
Enter your user name.
Password
Enter the password associated with the user name.
Domain
Enter the domain in which the above username resides.
Save Credentials
(encrypted)
Select whether to save the username/password/domain.
3.
24
Click OK to log in.
Using the vWorkspace Connector for Mac OS X
Changing Your Password
To change your vWorkspace Connector password
1.
Click the Change Password
icon from the vWorkspace toolbar.
The Change Password dialog is displayed.
2.
Enter your new password.
3.
Click the OK button.
Modifying the Settings
To modify the settings
1.
Click the
2.
Modify the settings.
toolbar icon to display the Settings dialog box.
3.
Click Close.
SETTING
DESCRIPTION
Show Startup
Tooltips
Use this option to turn on/off the Tooltips that are
displayed when the vWorkspace Connector starts.
Show Help Step
Boxes
Use this option to turn on/off the Help Step boxes that
are displayed when adding or editing a vWorkspace
farm.
Enable Application
Logging
Select this option to enable application logging.
Application logging helps vWorkspace administrators and
Technical Support troubleshoot configuration and
deployment issues for the vWorkspace Connector.
Note: the log files can be found within
/var/log/messages.
Ask before close
session window.
Select this option if you want to receive a prompt when
closing a session window.
25
vWorkspace Connector for Mac OS X
26
About This Guide
• Overview
• About Quest Software
• Contacting Quest Software
• Contacting Quest Support
• Third Party Contributions
vWorkspace Connector for Mac OS X Administration Guide
Overview
This document has been prepared to assist you in becoming familiar with the
vWorkspace Connector for Mac OS X Administration Guide, a the Something
Suite product. The User Guide contains the information required to install and
use the vWorkspace Connector for Mac OS X Administration Guide. It is intended
for network administrators, consultants, analysts, and any other IT professionals
using the product.
About Quest Software
Quest Software simplifies and reduces the cost of managing IT for more than
100,000 customers worldwide.Our innovative solutions make solving the
toughest IT management problems easier, enabling customers to save time and
money across physical, virtual and cloud environments. For more information
about Quest go to www.quest.com.
Contacting Quest Software
Phone
949.754.8000 (United States and Canada)
Email
info@quest.com
Mail
Quest Software, Inc.
World Headquarters
5 Polaris Way
Aliso Viejo, CA 92656
USA
Web site
www.quest.com
Please refer to our Web site for regional and international office information.
Contacting Quest Support
Quest Support is available to customers who have a trial version of a Quest
product or who have purchased a Quest product and have a valid maintenance
contract. Quest Support provides unlimited 24x7 access to SupportLink, our
self-service portal. Visit SupportLink at http://support.quest.com/.
From SupportLink, you can do the following:
•
28
Retrieve thousands of solutions from our online Knowledgebase
•
Download the latest releases and service packs
•
Create, update and review Support cases
View the Global Support Guide for a detailed explanation of support programs,
online services, contact information, and policy and procedures. The guide is
available at: http://support.quest.com/pdfs/Global Support Guide.pdf.
Third Party Contributions
This product contains the following third party component. Licenses marked with
an asterisk (*) may be found at
http://software.dell.com/legal/license-agreements.aspx. Source code for
components marked with two asterisks (**) is available at
http://opensource.dell.com.
COMPONENT
LICENSE OR ACKNOWLEDGMENT
Curl v7.22
Copyright 1996 - 2012 Daniel Stenberg
Curl License*
FreeRDP 1.1
Apache License v2.0*
Libpng 1.2.37
Open Source License v3.0*
OpenSSL 0.9.8h
This product includes software developed by the
OpenSSL Project for use in the OpenSSL Toolkit
http://www.openssl.org/
OpenSSL License*
Pugixml 1.2
Copyright 2006-2012 Arseny Kapoulkine
Pugixml License v1.2*
Zlib 1.1.4
Copyright 1995-2005 Jean-loup Gailly and Mark
Adler
Zlib License v1.2.3*
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vWorkspace Connector for Mac OS X Administration Guide
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