Why Switch? DMEA’s My Choice prepay program is the perfect option to help you stabilize your electric bill. With My Choice you will enjoy: • choosing when to pay for electricity • choosing how much to pay at a time • no late payment fees • no connect/disconnect fees • 24/7 reconnect • greater awareness of your energy use • easy-to-use notification systems • viewing usage information anytime Don’t Forget... Contact Information Prepay Program For more information about My Choice, please call one of our friendly customer service representatives at: 1 (877) 687-3632 1 (877) OUR-DMEA www.DMEA.com Montrose Office 11925 6300 Road Montrose, CO 81401 Read Office 21191 H 75 Road Delta, CO 81416 Open 8 a.m. - 5 p.m. Monday-Friday Open 9 a.m. - 4 p.m. Monday & Wednesday Remember to provide us with changes to your e-mail address or phone number in order to receive balance notifications. If the information we have on file is not up-to-date you will not receive low balance notifications. If you use an IHD, remember to keep it plugged in at your home to receive daily account balance updates. Your IHD unit is programmed for your service address and will not work or update at any other location. DMEA is an equal opportunity provider and employer. Your My Choice Alerts Getting Started When you choose My Choice, you can select the method of notification that works best for you. • Text Messaging with Smart Hub App • E-mail Alerts with Smart Hub App • In-Home Display Unit Step 1 - Visit your local DMEA office to sign-up for My Choice prepay program. Step 2 - Choose your method of notification: texts, e-mails, or in-home display unit (IHD). You may purchase your IHD for $140 or make fourteen monthly payments of $10 each. Step 3 - A DMEA customer service representative will determine how much you currently owe on your account. They will also go over your options for payment. Then you simply make the payment required to bring your account current (if needed) and purchase as much electricity as you choose. Step 4 - If you opted to receive notifications via text or e-mail, visit www.dmea.com to set up your free Smart Hub App. If you opted for an IHD, plug in your IHD unit at your residence. Step 5 - Use your IHD or the Smart Hub App. to track your electricity use and account balance. Step 6 - Purchase additional electricity as needed to keep your account balance positive. Purchases can be made in person at the DMEA office, at payment kiosks open 24/7, at www.dmea.com, through Smart Hub App., or by calling 1-877-687-3632. Each of these options provide energy usage information and low balance notifications. Our customer service representatives are available to help you determine which method of notification will work best for your life style. Questions & Answers How do I know when my balance is low? You will be notified by text, e-mail, or on your IHD when you have less than approximately five days of electricity remaining. If you are using an IHD, it will sound an audible alarm and the far left display light will be lit. Now you know it is time to buy more electricity from DMEA. Push and hold any button to silence the alarm on your IHD. What happens if my balance is negative? Your electricity will automatically shut off between 3:00 and 3:30 p.m. Monday through Friday when your balance is negative. How can I have my power restored? Your In-Home Display With a My Choice in-home display you can monitor your electricity usage using five displays shown below. Your IHD will also notify you when your balance is getting low. Current Balance 12/02/15 Current Balance 6:30 PM $85.60 Shows the amount of energy available to be used before disconnect. Average Daily Usage Average Daily Usage $5.60 Average daily cost for power in your home over the past 30-days. Used This Month Used Yesterday Used This Month $125.60 Used Yesterday $4.89 The amount of energy used in the current month. Used Last Month Used Last Month $167.79 The amount of energy used during the prior month. The amount of energy used in the previous 24-hour period. Current Date/Time 12/02/15 6:30 PM Displays current day and time. If your power goes off due to a negative account balance, you can restore your power 24/7 using one of our many convenient payment options: • • • • • Use the Smart Hub App Use a DMEA payment kiosk (3 locations) Visit us online at www.DMEA.com Call 1-877-687-3632 Visit our offices during open hours Once your account balance is above zero, your power will automatically be restored. Why is my display blank? Either your balance became negative and your electricity shut off, or there is a power outage in your area. Check to see if your neighbors have power. How much power can I purchase? Electricity purchases can be made in any amount and as often as you choose. Remember to restore power, you must purchase enough electricity to bring your balance above zero.
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