Contactless Card Reader Merchant Operating Guide

Contactless Card Reader Merchant Operating Guide
Contactless
Card Reader Merchant
Operating Guide
PC-EFTPOS i5100 Terminal
Phone Numbers
The following Help Desk’s and authorisation centre’s are available to you 24
hours a day, 7 days a week.
Bank of Melbourne Electronic Banking Service Centre
Service and Sales Support Help Desk (including stationery orders)
1300 603 266
Authorisations - For Fall Back Purposes Only
Cardlink Authorisation Centre (credit cards only)
1300 301 831
EFTPOS Help Desk (debit cards only)
1300 603 266
American Express Authorisations
1300 363 614
JCB Authorisations
1300 363 614
Diners Club Authorisations
1800 331 112
The following Help Desk is available to you Monday to Friday 8.30am to
10.00pm (EST) and Saturday to Sunday 10.00am to 3.00pm (EST).
PC-EFTPOS Help Desk
For General PC-EFTPOS Enquiries
(02) 9998 9800
Merchant details
Please complete the details below for your merchant facility.
Trading name:
Merchant number:
Terminal number(s):
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals Version 1.0 – June 2011
Contents
page
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2.0 Contactless Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3.0 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.1 ViVOtech Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.2 Connecting the ViVOtech Contactless Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . 5
4.0 Transaction Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.1 How to Process a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
4.2 How to Process a Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.3 Card Read Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
1
1.0 Introduction
The ViVOtech®contactless card reader is designed to make payments faster and easier
for both you and the cardholder. It enables MasterCard®PayPass™ and Visa payWave
cards to be used without being inserted into, or swiped through the EFTPOS terminal.
These cards are embedded with an antenna which enables the card to be read when it
is within four centimetres of the reader.
It also enables small ticket purchases to be completed without PIN or signature
verification, dependent on the rules of the card issuer.
If the cardholder does not have a contactless card, then the card will need to be
inserted into, or swiped through the EFTPOS terminal, in the usual manner. Refer to
the PC-EFTPOS i5100 Merchant Operating Guide for further instructions on transaction
processing.
MasterCard® is a registered trademark of MasterCard International Incorporated.
2
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Introduction
2.0 Contactless Payments
Contactless payments are only available on credit accounts, where a MasterCard
PayPass or Visa payWave card has been presented.
Contactless payment is available on the following transaction types:
•Purchase
•Refund
Contactless payment is not available on the following transaction types:
•Purchase with cash
•Cash only
•Pre-Authorisation
•Completion
•Purchase with tip
In these instances the card will need to be inserted into, or swiped through the
EFTPOS terminal.
Each card will have in-built limits or restrictions regarding the amount of the
transaction that can be processed on the contactless reader, without entering a PIN
or providing signature verification. If a cardholder wants to know what those limits or
restrictions are, refer them to their card issuer.
The contactless reader and the EFTPOS terminal will always guide you and the
cardholder as to how the transaction needs to be completed.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Contactless Payments
3
3.0 Getting Started
3.1
ViVOtech Contactless Card Reader
The ViVOtech contactless card reader operates as a card reader only. The ViVOtech
contactless card reader kit includes:
•a ViVOtech contactless card reader
•a detachable connecting cable
Detachable Connecting Cable:
ARM 3 ARM 2 RS232 Serial Port
RJ45 Connector
Power Connector
ARM 1
RJ12 Connector
(COM 1)
RJ12 Connector
(COM 2)
Note:
The detachable connecting cable has 5 connections and is segmented into 3 major
“arms” in this diagram, for easy identification.
• Arm 1: Cables to the PC-EFTPOS i5100 terminal.
• Arm 2: Cables to the contactless reader cable.
• Arm 3: Cable to the POS PC.
4
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Getting Started
3.2
Connecting the ViVOtech Contactless Card Reader
The ViVOtech contactless card reader is connected directly to the PC-EFTPOS i5100
terminal using the detachable connecting cable.
The ViVOtech contactless card reader can be connected to a PC-EFTPOS i5100
terminal which is being used in either integrated mode or standalone lite mode.
3.2.1 Connecting to the PC-EFTPOS i5100 Terminal using Integrated Mode
a. Remove the cable management clip on the base of the EFTPOS terminal as
shown.
Cable Management Clip
b. Refer to the PC-EFTPOS i5100 Merchant Operating Guide for information
regarding installation and connection of the terminal.
c. Remove the RS232 serial cable from the RS232-1 port on the base of the
terminal. Insert this same RS232 serial cable into the RS232 serial port on the
contactless detachable connecting cable (Arm 3).
Base of i5100 terminal
RS232-1
RS232-2
Power
d. Insert the RJ12 connector (COM 1) on the contactless detachable connecting
cable (Arm 1), into the RS232-1 port on the base of the terminal.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Getting Started
5
e.Insert the RJ12 connector (COM 2) on the contactless detachable connecting
cable (Arm 1), into the RS232-2 port on the base of the terminal.
RJ12 Connector (COM 1)
Detachable Connecting Cable (Arm 1)
RJ12 Connector (COM 2)
f.Insert the RJ45 connector on the contactless detachable connecting cable
(Arm 2), into the RJ45 port on the contactless reader cable.
Power Port
Power Connector
Detachable Connecting Cable
(Arm 2)
Contactless
Reader
Cable
RJ45 Port
RJ45 Connector
g.Insert the power connector on the contactless detachable connecting cable
(Arm 2), into the power port on the contactless reader cable.
h.The contactlesss card reader will power up and display WELCOME on the
screen.
i.Re-insert the cable management clip on the base of the EFTPOS terminal to
keep the cables in place.
6
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Getting Started
3.2.2 Connecting to the PC-EFTPOS i5100 Terminal using Standalone Lite Mode
a. Remove the cable management clip on the base of the EFTPOS terminal
as shown.
Cable Management Clip
b. Refer to the PC-EFTPOS i5100 Merchant Operating Guide for information
regarding installation and connection of the terminal.
c. If the RS232 serial cable is connected to the base of the terminal, remove it
from the RS232-1 port. Insert this same RS232 serial cable into the RS232 serial
port on the contactless detachable connecting cable (Arm 3). (Note: The
RS232 serial cable may or may not be connected, when the terminal is using
standadalone lite mode).
Base of i5100 terminal
RS232-1
RS232-2
Power
d. Insert the RJ12 connector (COM 1) on the contactless detachable connecting
cable (Arm 1), into the RS232-1 port on the base of the terminal.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Getting Started
7
e.Insert the RJ12 connector (COM 2) on the contactless detachable connecting
cable (Arm 1), into the RS232-2 port on the base of the terminal.
RJ12 Connector (COM 1)
Detachable Connecting Cable (Arm 1)
RJ12 Connector (COM 2)
f.Insert the RJ45 connector on the contactless detachable connecting cable
(Arm 2), into the RJ45 port on the contactless reader cable.
Power Port
Power Connector
Detachable Connecting Cable
(Arm 2)
Contactless
Reader
Cable
RJ45 Port
RJ45 Connector
g.Insert the power connector on the contactless detachable connecting cable
(Arm 2), into the power port on the contactless reader cable.
h.The contactlesss card reader will power up and display WELCOME on
the screen.
i.Re-insert the cable management clip on the base of the EFTPOS terminal to
keep the cables in place.
8
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Getting Started
4.0 Transaction Procedures
4.1 How to Process a Sale
4.1.1 No PIN or Signature Verification Required
If the transaction meets the card issuer requirements, no PIN will need to be entered
and/or no signature will be required to complete the transaction.
Contactless Reader
Display
Terminal Display
Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PROCESSING
ONLINE
CARD SALE
PROCESSING
The terminal is connecting
to the bank and processing
the transaction.
TRANSACTION
APPROVED
CARD SALE
APPROVED
This message is displayed
when the transaction is
approved.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Transaction Procedures
9
4.1.2 PIN or Signature Verification Required
If the transaction does not meet the card issuer requirements, a PIN will need to be
entered and/or a signature will be required to complete the transaction.
10
Contactless Reader
Display
Terminal Display
Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PIN OR ENTER
ON TERMINAL
CREDIT $XX.XX
PIN OR ENTER
Where prompted, have the
cardholder key in their PIN
and press ENTER, or just
press ENTER.
PROCESSING
ONLINE
CARD SALE
PROCESSING
The terminal is connecting
to the bank and processing
the transaction.
SIGNATURE
REQUIRED
VERIFY SIGNATURE
CORRECT?
If signature is required:
Have the customer sign
the receipt. If the signature
matches the signature on
the card, press the soft
key next to YES, or press
ENTER.
(NO or CANCEL will cancel
the transaction).
TRANSACTION
APPROVED
CARD SALE
APPROVED
This message is displayed
when the transaction is
approved.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Transaction Procedures
4.2 How to Process a Refund
The card issuer will determine if a PIN will need to be entered and/or a signature will
be required to complete the transaction.
Contactless Reader
Display
Terminal Display
Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
REFUND $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
PIN AND ENTER
ON TERMINAL
CREDIT $XX.XX
PIN OR ENTER
Where prompted, have the
cardholder key in their PIN
and press ENTER, or just
press ENTER.
PROCESSING
ONLINE
CARD RFND
PROCESSING
The terminal is connecting
to the bank and processing
the transaction.
SIGNATURE
REQUIRED
VERIFY SIGNATURE
CORRECT?
If signature is required:
Have the customer sign
the receipt. If the signature
matches the signature on
the card, press the soft
key next to YES, or press
ENTER.
(NO or CANCEL will cancel
the transaction).
TRANSACTION
APPROVED
CARD RFND
APPROVED
This message is displayed
when the transaction is
approved.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Transaction Procedures
11
4.3 Card Read Error
If the reader cannot read the card correctly when it is tapped, the cardholder may be
prompted to insert/swipe the card on the terminal.
Contactless Reader
Display
12
Terminal Display
Procedure
WELCOME
READY
LOGO
hh:mm dd/mm/yy
Initiate a PURCHASE
transaction via the POS.
PRESENT CARD
$XX.XX
PURCHASE $XX.XX
PRESENT CARD
The cardholder can hold/
tap their card on the
contactless card reader.
RETRY CARD
TAP
READER ERROR
PRESENT CARD
This message will be
displayed if there is an
error reading the card.
The cardholder can hold/
tap their card on the
contactless card reader
again.
NO CONTACTLESS
INSERT/SWIPE
CARD
READER ERROR
INSERT/SWIPE CARD
If the error re-occurs,
the cardholder will be
prompted to insert/swipe
their card on the terminal.
Continue processing the
transaction using the
terminal.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
Transaction Procedures
This page has been left blank intentionally.
Contactless Card Reader Merchant Operating Guide PC-EFTPOS i5100 Terminals
13
Information contained in this brochure was correct at time of printing (August 2011) and is subject to change.
Bank of Melbourne – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL 233714 ACL 233714.
BOM04172 08/11
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