Application Notes for Plantronics APV

Application Notes for Plantronics APV
Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics APV-63 EHS Adapter and
Plantronics CS500XD Series Wireless Headset System with
Avaya 9600 Series IP Telephones - Issue 1.0
Abstract
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS (Electronic Hook Switch) Adapter and the Plantronics CS500XD Series
Wireless Headset System with Avaya 9600 Series IP Telephones. Plantronics APV-63 EHS
provides Plantronics headsets the ability to hear ring tones, answer and end calls, and mute/unmute calls directly from the headset when the user is away from their desk. The CS540XD
wireless headset was used to verify the functionality of the EHS adapter.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
1 of 10
PlantCS500-9600
1. Introduction
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS (Electronic Hook Switch) Adapter and the Plantronics CS500XD Series Wireless
Headset System with Avaya 9600 Series IP Telephones. Plantronics APV-63 EHS provides
Plantronics headsets the ability to hear ring tones, answer and end calls, and mute/un-mute calls
directly from the headset when the user is away from their desk. The CS540XD wireless headset
was used to verify the functionality of the EHS adapter.
2. General Test Approach and Test Results
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from the Avaya 9600 Series IP Telephones with the
Plantronics APV-63 EHS Adapter and Plantronics CS540XD wireless headset and verifying
two-way audio. The call types included calls to voicemail, to local extensions, and to the PSTN.
The serviceability testing focused on verifying the usability of the Plantronics wireless headset
after restarting the Avaya 9600 Series IP Telephones.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing calls to internal extensions to verify two-way audio.
Placing calls to the PSTN to verify two-way audio.
Hearing ring back tone for incoming and outgoing calls.
Answering and ending calls using the call control button on the headset.
Using the volume control buttons on the Plantronics headset to adjust the audio volume.
Using the mute control button on the Plantronics headset to mute and un-mute the audio.
For the serviceability testing, an Avaya 9620 IP Telephone was restarted to verify proper
operation of the headset after the reboot was completed.
2.2. Test Results
All test cases passed.
2.3. Support
For technical support and information on Plantronics APV-63 EHS Adapter and Plantronics
CS500XD Series Wireless Headset System, contact Plantronics at:
Phone: 800-544-4660 (toll free)
+1 831-426-5858 (International)
Website: http://www.plantronics.com/north_america/en_US/support/
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the Plantronics APV-63 EHS Adapter
and Plantronics CS540XD Wireless Headset System with Avaya 9600 Series IP Telephones.
The configuration consists of an Avaya Aura® System Manager, Avaya Aura® Session
Manager, Avaya S8300 Server running Avaya Aura® Communication Manager and Avaya
Aura® Communication Manager Messaging with an Avaya G450 Media Gateway providing
connectivity to the PSTN via an ISDN-PRI trunk.
Figure 1: Avaya 9600 Series IP Telephone with Plantronics APV-63 EHS Adapter and
Plantronics CS540XD Wireless Headset System
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Release/Version
Avaya Aura® Communication Manager
running Avaya S8300D Server with a
G450 Media Gateway
6.3.0 (R016x.03.0.124.0)
Avaya Aura® Communication Manager
Messaging
6.3.0 (N6.326.0)
Avaya Aura® System Manager
6.3.2.4.1399
Avaya Aura® Session Manager
6.3.2.632023
Avaya 9600 Series IP Telephones
2.6.9 (SIP) 3.2 (H.323)
Plantronics APV-63 EHS Adapter
10/13 A 17.09
Plantronics CS540XD Wireless Headset
System
V 19.43
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
5. Configure Avaya Aura® Communication Manager
This section covers the station configuration for the Avaya 9620 IP Telephone. The
configuration is performed via the System Access Terminal (SAT) on Communication Manager.
5.1. Configure a Station for Avaya 9600 Series IP Telephone
Use the add station command to create a station for the 9620 IP telephone. Set the Type field to
the station type to be emulated. In this example, 9620 was used. Set the Port field to IP and
configure a Security Code as that password to be used by the Avaya telephone to log in.
Note: To enable Auto Answer on the IP telephone set the Auto Answer field on Page 2 (not
shown) to the appropriate value, such as all.
add station 60001
Page
1 of
5
STATION
Extension:
Type:
Port:
Name:
60001
9620
IP
Plantronics
Lock Messages? n
Security Code: 123456
Coverage Path 1:
Coverage Path 2:
Hunt-to Station:
BCC: 0
TN: 1
COR: 1
COS: 1
STATION OPTIONS
Loss Group: 19
Speakerphone:
Display Language:
Survivable GK Node Name:
Survivable COR:
Survivable Trunk Dest?
2-way
english
internal
y
Time of Day Lock Table:
Personalized Ringing Pattern: 1
Message Lamp Ext: 60001
Mute Button Enabled? y
Media Complex Ext:
IP SoftPhone? n
IP Video? n
Short/Prefixed Registration Allowed: default
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
6. Configure Plantronics APV-63 EHS and Plantronics
CS540XD Wireless Headset System
To connect the CS540XD wireless headset to the Avaya 9600 Series IP Telephone, use the APV63 EHS adapter to connect the wireless base of the headset to the headset port of the 9620 IP
telephone. In addition, an external ring detect cable, provided by Plantronics, is required to hear
incoming call notifications (i.e., beeps) through the headset. Connect the adhesive end of the
cable to the speakerphone grill of the Avaya 9600 Series IP Telephone and the other end to the
mic port of the EHS adapter. All other default settings on the wireless base were used.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
6.1. Answering, Ending, and Placing Calls
To answer, end, or place a call using the Plantronics headset follow the instructions below.
To Answer a Call
Press the call control button on the headset to answer an incoming call.
This would automatically activate the headset button on the IP telephone.
Alternatively, if the headset button on the IP telephone is pressed first,
then press the call control button on the headset, if it isn’t already
activated, to answer an incoming call. Note that pressing the headset
button on the IP telephone does not automatically activate the call control
button on the headset.
If auto-answer is enabled and the headset button on the IP telephone and
the call control button on the headset are activated, subsequent incoming
calls will be answered automatically and a two-way audio path will be
established to the headset.
To End a Call
Press the call control button on the headset to terminate a call. This
automatically deactivates the headset button on the IP telephone.
Alternatively, if the call is terminated by pressing the headset button on
the IP telephone, the call control button on the headset remains activated.
Note that pressing the headset button on the IP telephone does not
automatically deactivate the call control button on the headset.
To Place a Call
Press the call control button on the headset to get dial tone and dial the
number. This would automatically activate the headset button on the IP
telephone.
Alternatively, if the headset button on the IP telephone is pressed first,
the call control button on the headset needs to be pressed manually.
Pressing the headset button on the IP telephone does not automatically
activate the call control button on the headset.
7. Verification Steps
Verify that the Plantronics APV-63 EHS and Plantronics CS540XD have been connected to the
Avaya 9600 Series IP Telephone. Once the headset is connected to the phone, verify that
incoming and outgoing calls are established with two-way audio to the headset and that the
headset can get dial tone and end an active call.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
8 of 10
PlantCS500-9600
8. Conclusion
These Application Notes describe the configuration steps required to integrate the Plantronics
APV-63 EHS Adapter and Plantronics CS500XD Series Wireless Headset System with Avaya
9600 Series IP Telephones. All test cases were completed successfully.
9. Additional References
This section references the Avaya and Plantronics documentation that are relevant to these
Application Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Document Number 03-300509.
[2] Avaya one-X® Deskphone Edition for 9600 Series IP Telephones Installation and
Maintenance Guide, Document Number 16-300694.
The following Plantronics documentation can be found at http://www.plantronics.com.
[3] Plantronics APV-63 EHS Adapter Quick Reference Guide.
[4] Plantronics CS540XD Wireless Headset System Quick Start Guide.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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PlantCS500-9600
©2013 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at devconnect@avaya.com.
RDCO; Reviewed:
SPOC 11/5/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
10 of 10
PlantCS500-9600
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