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CBS100055_CBI_User Guide_Cover 1
SM
Everything you need to know about Cox Business Internet service.
COX BUSINESS INTERNET
FPO
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Dear Customer:
Thank you for choosing Cox Business Internet provided by Cox Business.
SM
This booklet covers everything you need to know about your Cox Business Internet service.
From setup and configuration to troubleshooting and contact information, it’s a handy
reference guide you can use to keep your Internet service working as hard as you are.
Now, whether you’re involved in hosting websites, uploading or downloading data
files, teleworking or any other multiple uses, you’ll be doing so with the utmost ease,
speed and confidence. You can count on Cox Business because we own and manage
a nationwide network combining thousands of route miles of fiber-optic cable with selfhealing architecture. By monitoring our system 24 hours a day, 365 days a year, we can
ensure your Cox Business Internet service delivers as promised.
To get started, just follow the step-by-step instructions in this book. As you’re working
through the setup, you’ll need the Account Information sheet provided to you in
your Cox Business Welcome Kit, so be sure to have it handy. This booklet also
contains answers to frequently asked questions, information for setting up Cox
Business Email, technical support and troubleshooting basics, among others, so after
you’ve set up Cox Business Internet, keep this booklet handy for future reference.
Did you know as a CBI Customer you may have access to Cox Business Online Backup
and Cox Business Security Suite? To activate and use both features please visit our online
customer account portal, My Account, at myaccount.coxbusiness.com.
To speak to your local Cox Business representative, call us at the number for your area
listed below. Or visit Customer Support online at support.coxbusiness.com for
additional information and helpful hints.
AR – Arkansas
800-620-6196
LA – Baton Rouge 225-615-2000
AZ – Phoenix
623-322-2000
LA – Greater Louisiana 800-490-9604
AZ – Tucson 800-929-5118
LA – New Orleans 504-304-1700
CA – Orange County 949-546-2020
NE – Omaha 402-934-6000
CA – Palos Verdes 949-546-2020
NV – Las Vegas 702-507-2000
CA – San Diego 619-269-2000
OH – Cleveland 216-535-3344
CA – Santa Barbara 805-683-0059
OK – Oklahoma City 405-600-6333
CT – Manchester 860-432-6000
OK – Tulsa 405-600-6333
FL – Gainesville/Ocala 866-272-5777
RI – Rhode Island 401-383-6100
FL – Pensacola/
Ft. Walton Beach 850-796-0394
VA – Fredericksburg and
surrounding area 866-811-4400
GA – Macon 478-784-5131
VA – Hampton Roads 757-369-6500
IA – Council Bluffs 402-934-6000
VA – Northern Virginia 703-378-0882
ID – Sun Valley KS – Kansas 800-490-9604
800-620-6196
VA – Roanoke 540-777-7373
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COX BUSINESS INTERNET
SM
TABLE OF CONTENTS
TCP/IP CONFIGURATION GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Instructions for Static and Dynamic IP setup are included under each operating
system section.
Windows XP Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Windows Vista™ Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Windows 7 Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mac OS 10.x Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SETTING UP AND USING COX BUSINESS EMAIL . . . . . . . . . . . . . . . . . . . . . . 20
About Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Logging Into Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Reading Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending Email Using the Cox Business Email Web Interface . . . . . . . . . . . . . 21
Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Trash Folder Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Spam Folder Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
To Change Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Password Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Create Additional Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Preferences: General Email Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Save Outgoing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
HTML Privacy Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Automatic Spell Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Return Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Account Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Email Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Message Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Vacation Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Mail Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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CONTACTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Edit Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Import Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Search Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
33
33
33
34
34
35
35
DNS Settings for Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
COX BUSINESS EMAIL ANTI-VIRUS SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . 37
How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
To Report a Virus Not Detected as a Virus . . . . . . . . . . . . . . . . . . . . . . . . . . 37
COX BUSINESS EMAIL SPAMBLOCKER (Junk Email Filtering) . . . . . . . . . . . . . 38
Setting Up Spamblocker (Junk Email Filtering) for a Cox Business Email Account . . 38
To Report Spam Not Detected as Spam . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
CONFIGURING COX BUSINESS EMAIL ON MAIL CLIENTS . . . . . . . . . . . . . .
Setting Up Mail in Outlook 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail in Outlook 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail in Outlook 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail in Microsoft Outlook Express® . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail in Microsoft Windows Mail . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail Microsoft Windows Live Mail . . . . . . . . . . . . . . . . . . . . . . .
Setting Up Mail in Apple Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
40
40
43
45
47
50
53
55
COX BUSINESS EMAIL CUSTOMER CONTROL PANEL
FOR ADMINISTRATORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning Emailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deleting Emailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making Changes to Emailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Requesting Additional Emailboxes and/or Storage . . . . . . . . . . . . . . . . . . .
Assigning Administrator Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making Changes to Users Emailbox Storage . . . . . . . . . . . . . . . . . . . . . . . .
58
58
59
60
60
61
61
TECHNICAL SUPPORT AND TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . 62
ACCEPTABLE USE POLICIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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TCP/IP CONFIGURATION GUIDE
This section describes the network and Internet-related information you’ll need to set up
and maintain your Cox Business Internet service. To properly configure your system,
you’ll need the information included in the Account Information sheet, provided in your
Welcome Kit, during the initial setup or if you ever replace your computer or reinstall the
operating system or network router. Be sure to keep it in a safe place.
All Static and Dynamic IP* setup configurations included in this guide are for a single
computer connected directly to the cable modem or a simple LAN connection. If your
needs are more complex, please consult your IT manager before proceeding.
If you need additional guidelines or if you’re simply looking for helpful hints, be sure to check
out support.coxbusiness.com. And be sure to check back often as we are frequently
updating the site.
On the following pages are instructions for verifying and installing the required
components in Microsoft Windows XP, Vista, 7 as well as Mac 10.x.
WINDOWS XP SETUP AND CONFIGURATION
For Cox Business Internet, the following networking components need to be installed
along with Windows on your computer: Client for Microsoft Networks and TCP/IP
Protocol software. If these components are not already installed on your computer, refer
to your Windows installation CD for installation instructions.
If you are using a router, you should not be configuring your Cox provided static IP
address using these instructions, but should enter the static IP information into your
router following the router’s user guide instructions.
STEP 1
Click Start, select Control Panel then double click the Network Connections icon.
STEP 2
Right click the Local Area Connection icon.
Select Properties.
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*Dynamic IPs not available in all markets.
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STEP 3
Select the General tab of Internet Protocol
(TCP/IP) Properties window.
Please continue on to Step 4 for either Static IP
setup or Dynamic IP setup.
Static IP Setup Instructions
In this section you will need your specific Subnet Mask, Default Gateway,
Primary/Preferred DNS Server, and Secondary/Alternate DNS server information
included in the Account Information sheet, provided in your Welcome Kit. Please be
sure to enter the addresses exactly as they appear in your documentation.
STEP 4-Static
Under Internet Protocol (TCP/IP) Properties
screen under General tab, select the following:
• Select Use the following IP address.
• Type in the static IP address assigned to
you in the IP Address field.
• Type in your Subnet Mask and gateway
listed on your Account Information sheet.
• In Default gateway, type in your gateway
address from your Account Information
sheet.
STEP 5-Static
Next, select Use the following DNS server addresses. In the Preferred DNS server and
Alternate DNS server fields, type in the DNS server addresses listed on the Account
Information sheet (DNS addresses can be found on p. 34).
STEP 6-Static
Click on OK and then OK/Close, and that’s it.
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Dynamic IP Setup Instructions
STEP 4-Dynamic
Make sure the buttons for Obtain an IP address
automatically and Obtain DNS server address
automatically are both selected.
STEP 5-Dynamic
Select the Alternate Configuration tab and make
sure Automatic Private IP address is selected.
STEP 6-Dynamic
Select the General tab again and click the
Advanced button.
STEP 7-Dynamic
In the Advanced TCP/IP Settings window, the
IP Settings tab should have DHCP Enabled listed
in the IP address section, nothing in the Default
gateways section, and Automatic metric checked.
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STEP 8-Dynamic
Select the DNS tab and make sure the Append
primary and connection specific DNS suffixes
and Register this connection’s address in DNS
are both selected. The rest should be blank.
STEP 9-Dynamic
Select the WINS tab. Enable LMHOSTS lookup
should be checked and Default should be
selected in the NetBIOS setting section. You do
not need to set anything under the Options tab.
Click OK.
STEP 10-Dynamic
Restart your computer. When the computer boots
up, the connection should be established. If not,
choose Start, Control Panel, Network Settings.
Right mouse-click the Local Area Connection
icon and choose Enable. An enabled connection should appear as in the illustration.
*Dynamic IPs not available in all markets.
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WINDOWS VISTA™ SETUP AND CONFIGURATION
For Cox Business Internet, the following networking components need to be installed
along with Windows on your computer: Client for Microsoft Networks and TCP/IP
Protocol software. If these components are not already installed on your computer, refer
to your Windows installation CD for installation instructions.
If you are using a router, you should not be configuring your Cox provided static IP
address using these instructions, but should enter the static IP information into your
router following the router’s user guide instructions.
To set up the TCP/IP configuration from the desktop:
NOTE: To perform the following action, you must be logged into Administrative user
mode and have access to the Administrator password in case you are prompted for it.
­­­­STEP 1
From the Start menu, right-click Network, then
click Properties.The Network and Sharing
Center is now displayed.
STEP 2
Under Tasks located on the left-hand side of the
window, click Manage network connections.
The Network Connections window is
now displayed.
STEP 3
ight click on the correct Local Area Connection,
R
then click Properties. Windows needs your
permission to continue. A pop-up window will
display. Click Continue to open the Local Area
Connection Properties window.
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STEP 4
Select Internet Protocol Version 4 (TCP/IPv4),
then click Properties.
For Static IP setup, please continue on to Step
5-Static below. For Dynamic IP setup, please skip to
page 12 to continue on to Step 5-Dynamic.
Static IP Setup Instructions
In this section you will need your specific Subnet Mask, Default Gateway,
Primary/Preferred DNS Server, and Secondary/Alternative DNS server information
included in the Account Information sheet, provided in your Welcome Kit. Please be
sure to enter the addresses exactly as they appear in your documentation.
STEP 5-Static
Under Internet Protocol (TCP/IP) Properties screen under General tab, select the
following:
• Select Use the following IP address.
• Type in the static IP address assigned to you in the IP Address field.
• Type in your Subnet Mask and gateway listed on your Account
Information sheet.
• In Default gateway, type in your gateway address from your Account
Information sheet.
STEP 6-Static
Next, select the Use the following DNS server addresses radio button. In the Preferred
DNS server and Alternate DNS server fields, type in the DNS server addresses listed on
the Account Information sheet. (DNS addresses can be found on p. 34.)
STEP 7-Static
Click on OK and then OK/Close, and that’s it.
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Dynamic IP Setup Instructions
STEP 5-Dynamic
Under Internet Protocol (TCP/IP) Properties:
• From the General tab, verify that Obtain
an IP address automatically and Obtain
DNS server address automatically are
selected.
• Click the Advanced button.
STEP 6-Dynamic
Click the IP Settings tab and verify the following:
• Under IP addresses, DHCP Enabled is
listed.
• Under Default gateways, nothing is listed.
• Automatic metric is checked.
STEP 7-Dynamic
Click the DNS tab and verify the following:
• The DNS server addresses box is empty.
• Append primary and connection specific
DNS suffixes is selected.
• Append parent suffixes of the primary
DNS suffix is checked.
• Register this connection’s addresses in
DNS is checked.
• Append these DNS suffixes (in order) is
not selected.
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STEP 8-Dynamic
Click the WINS tab and verify the following:
• The WINS addresses box is empty.
• Enable LMHOSTS lookup is checked.
• Default: Use NetBIOS setting from the
DHCP server is selected.
STEP 9-Dynamic
Click OK to close the Advanced TCP/IP Settings
window.
STEP 10-Dynamic
Click the Alternate Configuration tab and
verify that Automatic private IP address is
selected.
STEP 11-Dynamic
Click OK to close the Internet Protocol
Version 4 (TCP/IPv4) Properties window.
NOTE: You will be prompted to restart the
computer.
STEP 12-Dynamic
Click Close to close the Local Area Connection Properties window.
*Dynamic IPs not available in all markets.
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WINDOWS 7 SETUP AND CONFIGURATION
For Cox Business Internet, the following networking components need to be installed
along with Windows on your computer: Client for Microsoft Networks and TCP/IP
Protocol software. If these components are not already installed on your computer, refer
to your Windows installation CD for installation instructions.
If you are using a router, you should not be configuring your Cox provided static IP
address using these instructions, but should enter the static IP information into your
router following the router’s user guide instructions.
To set up the TCP/IP configuration from the desktop:
STEP 1
From the Start menu, right-click
Network, then select Properties.
STEP 2
On the left-hand side of the window,
click the Change adapter settings link.
STEP 3
Right click on the correct Local Area
Connection, then select Properties.
STEP 4
Select Internet Protocol Version 4 (TCP/
IPv4), then click the Properties button.
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Static IP Setup Instructions
In this section you will need your specific Subnet Mask, Default Gateway, Primary/
Preferred DNS Server, and Secondary/Alternative DNS server information included in
the Account Information sheet, provided in your Welcome Kit. Please be sure to enter
the addresses exactly as they appear in your documentation.
STEP 5-Static
Under Internet Protocol (TCP/IP) Properties
screen under General tab, select the following:
• First, select Use the following IP
address.
• Type in the static IP address assigned to
you in the IP Address field.
• Type in your Subnet Mask and gateway
listed on your Account Information
sheet.
• In Default gateway, type in your
gateway address from your Account
Information sheet.
STEP 6-Static
Next, select the Use the following DNS server
addresses radio button. In the Preferred DNS server
and Alternate DNS server fields, type in the DNS
server addresses listed on the Account Information
sheet (DNS addresses can be found on p. 34).
STEP 7-Static
Click on the OK button and then the OK/Close
button, and that’s it.
Dynamic IP Setup Instructions
STEP 5-Dynamic
From the General tab, verify that Obtain an IP
address automatically and Obtain DNS server
address automatically are selected. Click the
Advanced button.
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STEP 6-Dynamic
From the IP Settings tab, verify the following:
• Under IP addresses, DHCP Enabled is listed.
• Under Default gateways, nothing is listed.
• Automatic metric is checked.
STEP 7-Dynamic
From the DNS tab, verify the following:
• The DNS server addresses box is empty.
• Append primary and connection specific
DNS suffixes is selected.
• Append parent suffixes of the primary
DNS suffix is checked.
• Register this connection’s addresses in
DNS is checked.
• Append these DNS suffixes (in order) is not
selected.
STEP 8-Dynamic
From the WINS tab, verify the following:
• The WINS addresses box is empty.
• Enable LMHOSTS lookup is checked.
• Default: Use NetBIOS setting from the
DHCP server is selected.
STEP 9-Dynamic
Click the OK button to close the Advanced TCP/IP
Settings window.
STEP 10-Dynamic
From the Alternate Configuration tab, verify that
Automatic private IP address
is selected.
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STEP 11-Dynamic
Click the OK button to close the Internet Protocol Version 4 (TCP/IPv4) Properties
window.
NOTE: You will be prompted to restart the computer.
STEP 12-Dynamic
Click the OK button to close the Local Area Connection Properties window.
MAC OS 10.x SETUP AND CONFIGURATION
If you are using a router, you should not be configuring your Cox provided static IP
address using these instructions, but should enter the static IP information into your
router following the router’s user guide instructions.
To set up the TCP/IP configuration from the desktop:
STEP 1
From System Preferences select
Network from the Internet &
Network row.
STEP 2
Under Network, disable the Lock in
the lower left-hand corner by clicking
on it. You might be prompted for your
Admin password depending on your
setup. Next, click on Built-in Ethernet
and click Configure.
*Dynamic IPs not available in all markets.
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STEP 3
In the drop down for Show select
Build-in Ethernet. Select TCP/IP tab.
For Static IP setup, please continue
on to Step 4-Static below. For Dynamic
IP setup, please skip to page 19 to
continue on to Step 4-Dynamic.
Static IP Setup Instructions
In this section you will need your
specific Subnet Mask, Default Gateway,
Primary/Preferred DNS Server, and
Secondary/Alternate DNS server
information included in the Account Information sheet, provided in your Welcome Kit.
Please be sure to enter the addresses exactly as they appear in your documentation.
STEP 4-Static
For Configure IPv4 select Manually.
STEP 5-Static
In the IP Address box enter your assigned IP address from your Account Information
sheet.
STEP 6-Static
In the Subnet Mask box enter your assigned Subnet Mask from your Account
Information sheet.
STEP 7-Static
In the Router address box enter your assigned Gateway IP Address from your
Account Information sheet.
STEP 8-Static
In the DNS Servers box enter your Primary DNS address followed by your
Secondary DNS address (DNS addresses can be found on p. 34).
STEP 9-Static
Close and save your changes and that’s it!
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Dynamic IP Setup Instructions
STEP 4-Dynamic
In the Configure field under the TCP/IP
tab, highlight Using DHCP.
STEP 5-Dynamic
Next, choose Apply Now, if this option
is available.
STEP 6-Dynamic
On the toolbar, choose System
Preferences. Then, choose Quit
System Preferences, and your setup
is complete.
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SETTING UP AND USING COX BUSINESS EMAIL
ABOUT COX BUSINESS EMAIL
With Cox Business Email, users can access their Email account and all of its functions,
from any computer with Internet access. Our Email web interface does not require
any software downloads or configuring. It’s as simple as pointing any web browser to
http://email.coxbusiness.com and entering a user name and password.
LOGGING INTO COX BUSINESS EMAIL
STEP 1
Type in your full Email address and
press the Tab key.
Ex: you@yourdomainname.com
or you@company.coxmail.com
STEP 2
Type in your password and click the
Enter button. The Inbox screen
will appear.
Passwords used to sign in to Cox Business Email or account services must meet all of the
following requirements:
• Contain at least eight characters (or more)
• Contain at least one number and one letter
• Not contain any form of the word “password”
• Not contain any form of your Email address or Cox login User ID
Hackers have a difficult time breaking or stealing passwords that have the following
characteristics:
• Is lengthy, for example between 15 and 24 characters long
• Contain at least one symbol or special character, such as the following:
!@#$%^&*()
• Contain case-sensitive lettering, such as SaMpLe4 rather than sample4
• Not contain alphabetic series, either forwards or backwards, such as ABCDEF
or FEDCBA
• Not contain numeric series, either forwards or backwards, such as 123456
or 654321
• Not contain a string of all identical letters or numbers, such as AAAAAA
or 111111
• Not contain your spouse’s name or your birthday
• Creating an easy-to-remember pass phrase
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pass phrase is a sentence that you can remember, such as “You can’t teach
A
an old dog new tricks.” Use the first letter of each word of the sentence in your
password. In this example your password would contain “yctaodnt.” Then add a
numeral, special character, and capitalization, to 4ycTaodnT!.
READING MESSAGES
Clicking on a message
allows the contents to be
seen in the message preview
area. Additional messages
are previewed by using the
keyboard up and down
arrow keys or by clicking on
a different message in the list.
There are a number of ways to open a message:
• Double click the message
• Right click and select the Open option in the menu
• Select the message and press the Enter key
After opening a message, the entire message displays in a separate window.
SENDING EMAIL USING THE COX BUSINESS EMAIL
WEB INTERFACE
STEP 1
Click the New button and
the New Message window
displays.
STEP 2
Email addresses can be
added using several options:
1. Type the recipient’s
Email address in the To: field.
2. Open the CONTACTS list by clicking on the contacts button in the upper right
corner. Right click on the contact and select To, or drag and drop the contact
from the contact list into the desired address field.
3. Click the Show CC:/BCC: button in the upper right corner to open the carbon
copy or blind, carbon copy fields. Follow step 1 or 2 to enter desired contacts.
STEP 3
Type in the subject of the email and type the text of your message in the large textbox.
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NOTE: Cox Business Email will log you out of your account after 30 minutes of
inactivity. You will lose any unsaved Email drafts if this happens.
STEP 4
Attachments can be added to messages.
To include a file with the message, click the Attach button.
The Select file(s) to upload window opens. Select Look In, and browse to find desired
destination file. Highlight the file by clicking on it and then click the Open button.
The name and size of the attachment displays in the Attachments field.
NOTE: There are no limits to the number of attachments, but the total size of an Email
and its attachments cannot exceed 30MB.
STEP 5
Another very useful feature is spell
check.
A spell check can be performed by
clicking the Spell Check button in the
message composition toolbar.
If desired, Spell Check can be
configured to automatically review all
outgoing messages in the Preferences
area.
Spelling errors can be corrected or ignored by clicking the corresponding Replace or
Ignore button. When Spell Check is complete, select Done.
STEP 6
A copy of the message can be stored
in the Sent folder by clicking the Save
in Sent folder checkbox.
The Save in Sent folder can be
enabled by default in Preferences.
When selected, all outgoing messages
are automatically saved in the Sent
folder.
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Click the Send button for your recipients to receive the message.
FORWARDING A MESSAGE
There are a number of ways to forward
a message including the following:
• Click the Forward button in
the Email menu for the
selected message.
• Right click on the message and
then select one of the forward
options from the list.
After clicking Forward, additional text
can be added to the original message,
if desired. Then, click the Send button.
REPLYING TO A MESSAGE
After clicking the Reply button, the Email composition window opens.
The sender’s Email address, subject, and original message are included when replying
to a message.
To reply, enter a response in the body of the Email composition window and click
Send. The Email composition window closes when the message is sent.
TRASH FOLDER RETENTION
Messages that remain in the Cox Business Email Trash folder for 30 days will
be deleted automatically. A message in the Trash folder may be retained by
downloading it with a mail client or moving it to an alternative folder.
SPAM FOLDER RETENTION
Messages that remain in the web interface Spam folder for 21 days will be deleted
automatically. A message in the Trash folder may be retained by downloading it with
a mail client or moving it to an alternative folder.
TO CHANGE YOUR PASSWORD
STEP 1
Click on the Preference button in the upper right corner of the screen.
STEP 2
Click on your Email address.
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STEP 3
Scroll to the password section and then
click on the Change Password button.
STEP 4
Type your current password in the
Current Password box.
Asterisks (***) will show in this box as you type to help keep your password
confidential.
NOTE: If you mouse over the white question mark in the blue circle you will be
reminded of the password guidelines.
STEP 5
Type your new password in the box labeled New Password, then again in the Repeat
New Password box below it.
STEP 6
Click the Confirm button to complete the password update.
NOTE: Remember to add this newly changed password to any Email program you
also use to receive Email.
PASSWORD GUIDELINES
Your password is the key to your Cox Business Email account. These tips will make
it difficult for others to guess your password and help to keep your account secure.
IMPORTANT: Keep in mind, Cox employees will never ask you for your password.
When creating a password, do not use any combination of consecutive numbers or
letters such as “12345678”, “lmnopqrs”, or adjacent letters on your keyboard such as
“werty.” Also do not use for passwords, words or dates that are easily guessed, such as
account login names, your spouse’s name, or your birthday. Hackers use sophisticated
tools that can rapidly guess passwords based on words in the dictionary in different
languages, even common words spelled backwards. There are a few guidelines you
can use to ensure that your password is secure.
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A secure password should:
• Contain at least eight characters.
• Contain at least one symbol or number.
• Consist of a combination of lower- and uppercase letters (for example, IsDIMs).
• Another idea is to use a passphrase. A passphrase is a sentence that you can
remember, such as “You can’t teach an old dog new tricks.” Use the first letter of
each word of the sentence. In this example your password would be “yctaodnt.”
A good password should not:
• Be an alphabetic series either forwards or backwards (such as, ABCDEF
or FEDCBA).
• Be a numeric series, either forwards or backwards (such as, 123456
or 654321).
• Be a string of all identical letters or numbers (such as, AAAAAA or 111111).
• Be a common keyboard shortcut (such as, ASDFG or QWERTY).
• Be an easily guessed word such as your name, User ID, PID, or any variation
thereof (backwards, changing case).
• Be a word(s) referring to anything noticeable about you, such as the name of
your spouse, child, pet, or favorite sports team.
• Be a word that appears in a dictionary.
In addition to these guidelines, be sure to keep your passwords secret, to monitor your
accounts, and to change your passwords often.
CREATE ADDITIONAL MAILBOXES
STEP 1
To set up an additional account, click the Preferences link. Within the Mail Preferences
window is an Add Account button. Select this to open the Connecting To your Account
page.
STEP 2
To add an account, enter the additional account information in the Email Address and
Password fields. Then, select Account Type POP or IMAP. POP is the recommended
incoming mail server for customers who will mainly use a mail client like Outlook,
Windows Live Mail and Apple Mail. For the use a smartphone such as a Blackberry,
an iPhone, or an Android phone to send and receive mail, then IMAP should be used.
For smart (mobile) phone configuration, please visit support.coxbusiness.com and
select Data Support and click on Email.
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STEP 3
Enter the Incoming Server Name field on the Incoming Mail Settings page. The Port
number is added automatically depending on the Secure Connection button selection.
Click Continue to test the server connection.
POP: Incoming Mail Server: pop.coxmail.com, Port 995
IMAP: Incoming Mail Server: imap.coxmail.com, Port 993
Outgoing Mail Server: smtp.coxmail.com, Port 465 (for POP and IMAP)
STEP 4
The Testing Connection message will
open. When complete, the Connection
Successful page will include the
Account Name, Real Name and a
Reply to Address option. The Leave
Messages on the Server checkbox is
selected by default. Once settings are
complete, click the Save button.
STEP 5
After clicking the Save button, the Mail Preferences page displays details about the
additional account including:
• Account Type
• Account Name
• Account Email
• Real Name
• Reply-To Address
• Leave Messages on the Server
STEP 6
Click on Close to exit.
PREFERENCES: GENERAL EMAIL PREFERENCES
save outgoing messages
Complete the following steps to automatically save sent messages to the Sent Mail
folder in Enhanced WebMail.
STEP 1
From the Inbox window, click the Preferences link.
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STEP 2
From the General Email Preferences,
check the Save all outgoing messages
to your “Sent Mail” folder box.
STEP 3
Click the Save button.
STEP 4
Click the Close button.
HTML PRIVACY PROTECTION
The HTML Privacy Protection setting on the Preferences page provides an option for
blocking these external images, so they do not display. Instead, a Blocked Images
message will display where the picture would have appeared. Any images received as
attachments remain unaffected.
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Under General Email Preferences,
check the Block images from external
sources box.
STEP 3
Click the Save button.
STEP 4
Click the Close button.
AUTOMATIC SPELL CHECK
The Spell Check functionality can be configured to automatically review all outgoing
messages in the preferences area. When enabled, messages are checked whenever the
Send button is clicked.
STEP 1
From the Inbox window, click the Preferences link.
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STEP 2
From the General Email Preferences,
check the Spell Check all messages
when sending box.
STEP 3
Click the Save button.
STEP 4
Click the Close button.
RETURN RECEIPTS
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Request Return Receipts
From the General Email Preferences,
check the When sending mail, always
request a return receipt box to
automatically request return receipts on
sent mail.
NOTE: If this option is left unchecked,
a return receipt can still be requested each time a message is composed by checking
the Request Return Receipt box at the bottom of the New Message window.
STEP 3
Process Return Receipts
Next to Receiving Return Receipt,
select an option to handle return
receipt requests.
STEP 4
Click the Save button.
STEP 5
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ACCOUNT SETTINGS
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Under General Email Preferences, click the account email address.
STEP 3
The account settings window enter the
following:
a. In the Real Name field, enter
the preferred name to display
on all outgoing Emails.
b. In the Reply-To Address field,
enter the Email address to display in the From line of outgoing Email.
NOTE: The Account Name cannot be changed.
STEP 4
Click the Save button.
STEP 5
Click the Close button.
EMAIL SIGNATURES
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
In the Mail Preferences window click the Signatures link.
STEP 3
Click the New Signature button.
STEP 4
a. Under Signatures, enter a name for the signature.
b. Under Edit Signature Text, enter the signature.
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STEP 5
Select additional desired options:
• The Make Default option is used
to make the current signature
the default when there are
additional signatures created.
• The Automatically Insert
Default Signature option is used to automatically add the default signature to all
messages created.
STEP 6
Signatures can be also be edited:
• To edit text, click in the Edit Signature Text field, then make necessary changes.
• To rename the signature, click the Rename button.
• To delete the signature, click the Remove button.
STEP 7
Click the Save button.
STEP 8
Click the Close button.
MESSAGE FILTERS
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Under General Email Preferences in the Mail Preferences window, click the
Filters link.
STEP 3
Click the Add button.
NOTE: Filters can also be created
from the read mail window by
clicking Options, then selecting
Create Filter.
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STEP 4
Enter the following information about the new filter, then click the OK button.
• Filter Title — Enter a name for the filter
• Filter — Enter the conditions for the filter to search, and how to search it
• Action — Select the options to specify what to do with messages the filter finds
Click on OK.
STEP 5
Click the Save button to update the signature settings, or disable the filter by unchecking
the box in the Active column. Click on Save.
STEP 6
Click the Close button.
VACATION MESSAGES
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Select Vacation Message.
STEP 3
Choose one of the following:
a. Click the On button to forward messages to an alternate Email account.
b. Click the Off button to disable Vacation Messages and Skip to Step 5.
STEP 4
a. Select the Reply only once or
Reply each time button.
b. Enter the vacation message in
the space provided.
STEP 5
Click the Save button.
STEP 6
Click the Close button.
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MAIL FORWARDING
STEP 1
From the Inbox window, click the Preferences link.
STEP 2
Under General Email Preferences, select Mail Forwarding.
STEP 3
Choose one of the following:
a. Select the On button to forward
messages to an alternate account,
or select Off to disable the mail
forwarding feature and skip to
step 4.
b. In the Address field, enter the Email
address to which messages should be sent.
c. Select the Yes or No button to keep or delete messages in your original mailbox.
STEP 4
Click the Save button.
STEP 5
Click the Close button.
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CONTACTS
Cox Business Email includes a contacts feature that stores and organizes contact
information about individuals and groups.
ADD A NEW CONTACT
STEP 1
From the Inbox window, click the Contacts button in
the upper right corner of the screen.
STEP 2
Click on Add a new contact to the list icon. In new
window, enter contact details.
STEP 3
Click the Save button.
STEP 4
Click the Close button.
EDIT CONTACTS
STEP 1
From the Inbox window, click the Contacts button in
the upper right corner of the screen.
STEP 2
Mouse over the contact to display the arrow button
Click on the arrow.
STEP 3
Click on Edit Details and revise contact details.
STEP 4
Click the Save button.
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STEP 5
Click the Close.
GROUPS
Groups are another feature of Contacts that provide a convenient method of sending an
Email message to a group of recipients.
STEP 1
From the Inbox window, click the Contacts button in the upper right corner
of the screen.
STEP 2
Click the Create New Group button to continue.
STEP 3
Enter a title in the Group Name field.
STEP 4
Enter a title in the Group Name field.
Contacts can be entered into the Add field in the
following ways:
• Enter the contact information and matching
entries display from the Contacts list.
• Drag and drop the contact from the
Contacts list.
• Type the contact Email address in the
Add field.
STEP 5
Click the Save button.
STEP 6
Click the Close.
EDIT GROUPS
STEP 1
From the Inbox window, click the Contacts button in the upper right corner of the
screen.
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STEP 2
Mouse over the group to display the Contacts icon. Click on Contacts icon.
STEP 3
Click Edit Details to open the group details and revise contacts.
STEP 4
Click the Save button.
STEP 5
Click the Close.
IMPORT CONTACTS
STEP 1
From the Inbox window, click the Contacts button in the
upper right corner of the screen.
STEP 2
Mouse over the group to display the Contacts icon.
Click on Contacts icon.
STEP 3
Highlight the desired address file and click the Open
button. A confirmation message will display the number
of imported contacts from the selected address file.
STEP 4
Click on OK.
SEARCH CONTACTS
STEP 1
From the Inbox window, click the Contacts button in the
upper right corner of the screen.
STEP 2
Enter a partial or complete contact into the Search field.
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STEP 3
Matching contact information displays in a drop down list. Click on the desired contact.
STEP 3
Click on the STEP button to clear the search field.
DNS Settings for Cox Business EMAIL
To use your Cox Business Email account, you’ll need to update the DNS settings to
those listed below. Updating these settings will enable you to access the Internet and
to send/receive Email. If you have questions, please contact your local customer care
representative listed at the front of this guide.
Primary
Secondary
Tertiary
68.105.28.14
68.105.29.14
68.105.28.15
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COX BUSINESS EMAIL ANTI-VIRUS SERVICE
Cox’s new Anti-Virus service helps defend your Cox Business Email account from
hazardous computer viruses. The service is automatically activated and managed by
Cox Business, and does not require any activation or action on your part.
How It Works
Messages sent to Cox Business Email business Email accounts will be checked for
viruses before being delivered to your inbox. If Cox Business Email Anti-Virus service
detects a virus, one of the following actions will be taken:
• If an incoming Email contains an attachment with a known virus, then the
infected attachment is deleted. However, the main body of the Email and any
uninfected attachments will be sent to the Cox Business Email recipient along with
an attached message indicating a virus was detected. No communication will be
sent to the Email sender.
• If an incoming Email is infected within the body copy or has an infected
attachment that cannot be deleted, the entire Email will be deleted without
notification to recipient or sender.
• If an outgoing Email contains a known virus in the body of the Email or the
attachment(s), the infected Email will not be sent to the intended recipient.
No notification will be sent to the recipient or sender.
Please note that Cox Business does not read the content of your Email messages.
This automated solution only detects known viruses.
Keep in mind that Cox Business Email Anti-Virus service only scans Email sent to and
from Cox Business Email addresses. It does not scan or clean Email downloaded from
a third-party ISP or other Email service. The Anti-Virus protection service also does not
prevent a virus-infected file from being directly downloaded from the Internet, nor will
it remove existing viruses from a computer.
TO REPORT A VIRUS NOT DETECTED AS A VIRUS
In the event you receive an Email that contains a virus that was not detected as a virus,
you can send it to Cox Business for review. We will then work with our partners to
ensure that this virus is detected in the future.
To submit an Email you suspect contains a virus from your Cox Business Email
account, simply forward the suspected Email as an attachment to
VirusReport@cox.net.
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COX BUSINESS Email SPAMBLOCKER
(JUNK EMAIL FILTERING)
SpamBlocker is Cox Business Email’s Anti-Spam service that helps guard users from
unsolicited, time-wasting Email. Our Anti-Spam service automatically filters out outgoing
spam, but does not automatically filter out incoming spam. Instead, our Anti-Spam
service allows you to access the Web Services site to “turn on” the service and customize
your level of protection. For additional information on how to protect your account from
spam, go to the Customer Support section at cox.com.
SETTING UP SPAMBLOCKER (JUNK EMAIL FILTERING) FOR A COX
BUSINESS EMAIL ACCOUNT
Setting up Junk Email Filtering is easy and quick to do. Remember, you can change
the settings at any time. To get started, simply follow these steps.
Log into your Cox Business Email account, and select Preferences from the upper right.
Click on the account on the left whose anti-spam option you would like to set and then
click on Spamblocker.
Junk Email Filtering is defaulted to tag junk Email with “Spam” and deliver to your
Inbox upon your registration to Cox Business Email. The other two anti-spam options
are:
Delete incoming junk Email automatically — If this setting is selected, spam messages
are deleted before the user ever sees them. Keep in mind that deleted Email cannot be
recovered.
Deliver junk Email to the Cox Business Email Spam folder for later review. Messages
in the Spam folder will be automatically deleted 21 days after receipt.
NOTE: Each Email address maintains separate anti-spam settings, so all users in an
organization will need to set their options individually.
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To Report Spam Not Detected as Spam
In the event you receive an Email that SpamBlocker did not detect as spam, you can
send it to Cox Business for review. We will then work with our partners to ensure that
this type of unwanted Email is added to the list to be blocked.
To submit an Email as spam from your Cox Business Email account, select the message
and click the Spam button in the toolbar.
This automatically moves the message into the Trash
folder and reports it as Spam.
If SpamBlocker identifies an Email as spam but you
believe it is not, you can use the Not Spam option to
mark this message as not Spam. We will then work with our partners to ensure that this
type of Email is not flagged in the future. This is known as a “false positive”.
To mark a message as Not Spam, select the message in the Spam folder, and click
the Not Spam button in the upper right portion of the screen. A confirmation message
appears. Click the Not Spam button to confirm the change and move the message to the
Inbox folder.
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configuring cox business Email on
mail CLIENTS
Instructions are provided to configure your Cox Business Email on Microsoft Windows
or Apple Mail clients. For mobile phone configuration, please visit support.coxbusiness.com
and select Data Support and click on Email.
POP vs. IMAP
POP is the recommended incoming mail server for customers who will mainly use
a mail client like Outlook, Windows Live Mail and Apple Mail. For the use of a
smartphone such as a Blackberry, an iPhone, or an Android phone to send and receive
mail, then IMAP should be used.
SETTING UP MAIL IN OUTLOOK 2003
POP Configuration Instructions
STEP 1
From the Tools menu, select Email Accounts.
STEP 2
Select the Add a new Email account button and click on Next.
STEP 3
Select the POP3 button and click on Next.
STEP 4
Enter the Email account details and server
Information:
• Incoming mail server (POP3) is
pop.coxmail.com
• Outgoing mail server (SMTP) is
smtp.coxmail.com
• User Name is the customer’s Email
address
• Password
Click on More Settings.
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STEP 5
On the Outgoing Server tab, select
My outgoing server (SMTP) requires
authentication, select the Log on using
button, and enter the User Name and
Password.
STEP 6
On the Advanced tab, select This server
requires an encrypted connection (SSL),
change Outgoing server (SMTP) to 465,
and click on OK.
STEP 7
Verify the information and click on Next.
STEP 8
Click on Finished.
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace steps 3, 4 and 6 with the
following:
STEP 3
Select the IMAP button and click on Next.
STEP 4
Enter the Email account details and server Information:
• Incoming mail server (IMAP) is imap.coxmail.com
• Outgoing mail server (SMTP) is smtp.coxmail.com
• User Name is the customer’s Email address
• Password
Click on More Settings.
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STEP 6
On the Advanced tab, select both
instances of This server requires encrypted
connection (SSL), change Incoming server
(IMAP) to 993, change Outgoing server
(SMTP) to 465, and click on OK.
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SETTING UP MAIL IN OUTLOOK 2007
POP Configuration Instructions
STEP 1
From the Tools menu, select Account Settings.
STEP 2
Select the Email tab and click on New.
STEP 3
Select Manually configure server setting or additional server types. Click on Next.
STEP 4
Select Internet Email and click on Next.
STEP 5
Enter the Email account and server details:
• Account Type is POP3
• Incoming mail server is pop.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
• User Name is the Email address
• Password
Click on More Settings.
STEP 6
Under the Outgoing Server tab, select My outgoing server (SMTP) requires
authentication. Select Log on using and enter the log on details.
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STEP 7
Under the Advanced tab, change:
• Outgoing server (SMTP) is 465
• Select SSL from the Use the
following type of encrypted
connection drop-down list.
Click on OK.
STEP 8
Click on Next.
STEP 9
Click on Finish.
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace steps 5 and 7 with the
following:
STEP 5
Enter the Email account and server details:
• Account Type is IMAP
• Incoming mail server is imap.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
• User Name is the Email address
• Password
Click on More Settings.
STEP 7
Under the Advanced tab, change:
• Incoming server (IMAP) to 993
• Outgoing server (SMTP) to 465
• Select SSL from the Use the
following type of encrypted
connection drop-down list for both
incoming and outgoing servers
Click on OK.
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SETTING UP MAIL IN OUTLOOK 2010
POP Configuration Instructions
STEP 1
Click the File tab. Under Account
Information, click on Add Account.
STEP 2
Select Manually configure server setting or additional server types. Click on Next.
STEP 3
Select Internet Email and click on Next.
STEP 4
Enter the Email account and server details:
• Account Type is POP3
• Incoming mail server is pop.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
• User Name is the Email address
• Password
Click on More Settings.
STEP 5
Under the Outgoing Server tab, select
My outgoing server (SMTP) requires
authentication. Select Log on using and
enter the log on details.
STEP 6
Under the Advanced tab, change:
• Outgoing server (SMTP) is 465
• Select SSL from the Use the
following type of encrypted
connection
drop-down list
Click on OK.
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STEP 7
Click on Next.
STEP 8
Click on Finish.
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace steps 4 and 6 with the following:
STEP 4
Enter the Email account and server details:
• Account Type is IMAP
• Incoming mail server is imap.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
• User Name is the Email address
• Password
Click on More Settings.
STEP 6
Under the Advanced tab, change:
• Incoming server (IMAP) to 993
• Outgoing server (SMTP) to 465
• Select SSL from the Use the
following type of encrypted
connection drop-down list
Click on OK.
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SETTING UP MAIL IN MICROSOFT OUTLOOK EXPRESS
POP Configuration Instructions
In the Internet Accounts screen select the Add button, then Mail.
STEP 1
Open Outlook Express.
STEP 2
From the Tools menu, select Accounts.
STEP 3
Click Add and select Mail.
STEP 4
Enter the customer’s name and click on Next.
STEP 5
Enter the customer’s Email address and click on Next.
STEP 6
Enter the following server information:
• In the My incoming mail server is
a drop-down list, select POP3
• Incoming mail server is pop.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
Click on Next.
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STEP 7
Enter the Account name and Password and click on Next.
NOTE: Enter the entire Email address including the @address.com portion of your
Account name.
STEP 8
Click the Finish button.
STEP 9
Highlight the pop.coxmail.com account
and click on Properties.
STEP 10
On the Servers tab, select My server requires authentication. Click on Settings.
STEP 11
Select Log on using and enter the Account name and Password. Select Log on using
Secure Password Authentication. Click on OK.
STEP 12
On the Advanced tab, complete the following:
• Enter 465 in the Outgoing mail (SMTP) field.
• Select This server requires a secure connection (SSL).
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace steps 6, 9 and 12 with the
following:
STEP 6
Enter the following server information:
• In the My incoming mail server is a
drop-down list, select IMAP
• Incoming mail server is imap.
coxmail.com
• Outgoing mail server is smtp.
coxmail.com
Click on Next.
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STEP 9
Highlight the imap.coxmail.com account and click on Properties.
STEP 12
On the Advanced tab, complete the
following:
• The port for Outgoing mail (SMTP)
is 465
• The port for Incoming mail (IMAP)
is 993
• Select This server requires a secure
connection (SSL) for both outgoing
and incoming servers
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SETTING UP MAIL IN MICROSOFT WINDOWS MAIL
POP Configuration Instructions
STEP 1
In Windows Mail, click the Tools menu and select
Accounts.
STEP 2
Click Add.
STEP 3
Select Email Account and click on Next.
STEP 4
Enter the account details and click on Next.
STEP 5
Enter the Email account details and click on Next.
STEP 6
• Select POP3 in the
Incoming Email server
type drop-down list
• Incoming mail is pop.
coxmail.com
• Outgoing mail is smtp.
coxmail.com
• Select Outgoing server
requires authentication
Click on Next.
STEP 7
Enter the Email username (Email address) and password and click on Next.
STEP 8
Click Finish.
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STEP 9
Select the Cox Business Email
account and click on Properties.
STEP 10
On the Servers tab, under Outgoing
Mail Servers, click Settings.
STEP 11
Select the Log on using button. Enter
the customer’s log on information
and
click on OK.
STEP 12
• On the Advanced tab, ensure that the ports are correct.
• Outgoing mail is (smtp) is 465
• Select This server requires a secure connection (SSL)
Click on OK.
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace step 6 and 12 with
the following:
STEP 6
Enter the following server
information:
• Select IMAP in the
Incoming Email server
type drop-down list
• Incoming mail is imap.
coxmail.com
• Outgoing mail is smtp.
coxmail.com
• Select Outgoing server
requires authentication
Click on Next.
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STEP 12
• On the Advanced tab, ensure that the ports are correct.
• Outgoing mail (SMPT) is 465
• Incoming mail (IMAP) is 993
• Select This server requires a secure connection (SSL) for both incoming and
outgoing mail.
Click on OK.
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SETTING UP MAIL IN MICROSOFT WINDOWS LIVE MAIL
POP Configuration Instructions
STEP 1
In Windows Live Mail, click the Tools menu and select Accounts.
STEP 2
Click Add.
STEP 3
Select Email Account and click on Next.
STEP 4
Enter the Email account details. Click Next.
STEP 5
Enter the Email account and server details:
• Select POP3 in the My incoming
mail server is a drop-down list
• Incoming server is pop.coxmail.com
• Login ID is the Email address
• Outgoing server is smtp.coxmail.com
• Select This server requires a secure
connection (SSL)
• Select My outgoing server requires
authentication
Click on Next.
STEP 6
Click Finish.
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IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace step 5 with the following:
STEP 5
Enter the following server information:
• Select IMAP in the My incoming
mail server is a drop-down list
• Incoming server is imap.coxmail.
com
• Login ID is the Email address
• Outgoing server is smtp.coxmail.
com
• Select This server requires a secure
connection (SSL) for both the
Incoming an Outgoing servers
• Select My outgoing server requires authentication
Click on Next.
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SETTING UP MAIL IN APPLE MAIL
POP Configuration Instructions
STEP 1
Open Apple Mail. From the File menu, select Add Account.
STEP 2
Enter the Cox Business Email account information
and click on Continue.
STEP 3
Enter the following mail server information:
• Account Type is POP
• Enter a Description for the server
• Incoming Mail Server is
pop.coxmail.com
• User Name is the full Email address
• Password
Click Continue.
STEP 4
Enter the following outgoing mail server
information:
• Enter a Description for the server
• Outgoing Mail Server is
smtp.coxmail.com
• Select Use Authentication
• User Name is the full customer’s full Email
address
• Password
Click Continue.
STEP 5
Review the account details and click Create.
STEP 6
From the Mail menu, select Preferences.
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STEP 7
On the Accounts tab, select the Cox
Business Email account in the Accounts list
on the left.
STEP 8
Also on the Accounts tab, select Edit
Server List from the Outgoing Mail Server
(SMTP) drop-down list.
STEP 9
From the Advanced tab:
• Select Use default ports (25, 465,
587)
• Select Use Secure Sockets Layer
(SSL)
• From the Authentication drop-down
list, select Password
• Enter the User Name and
Password
Click OK.
STEP 10
Click on Save.
IMAP Configuration Instructions
Follow the instructions for configuring POP, but replace step 3 and follow additional
steps after step 7:
STEP 3
Enter the following mail server information:
• Account Type is IMAP
• Enter a Description for the server
• Incoming Mail Server is imap.coxmail.com
• User Name is the full Email address
• Password
Click Continue.
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FOLLOWING STEP 7
From the Advanced tab, enter the
following:
• Port is 993
• Select Use (SSL)
• From the Authentication drop-down
list, select Password
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COX BUSINESS EMAIL CUSTOMER CONTROL
PANEL FOR ADMINISTRATORS
Cox Business Email Customer Control Panel is a special feature for Cox Business Internet
users that enables the administrator to manage a company’s Email accounts at his or
her convenience. The features and functionality of your Email boxes remain unaffected
while allowing the administrator to:
• Manage existing Email boxes.
• Allocate total storage unequally across existing Email boxes.
• Add additional Email addresses.
• Send an Email request to purchase
more Email boxes and storage.
• Send Email requesting assistance.
The following pages will walk you
through several of the Control Panel
features. If you need to set up your
company’s Email administrator or have
any questions, please contact us at
support@coxmail.com. Your customer
care representative will contact you
within 48 hours.
To begin first go to http://control.coxmail.com.
Assigning EMAILboxes
To set up new Emailbox accounts
simply follow these instructions.
STEP 1
Go to the User Management page.
Here you will find a listing of existing
Emailbox users and notation of how
many available e‑mailboxes you
currently have. If there are e‑mailboxes
available, clicking that notation will
take you to the New Emailbox page.
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STEP 2
Enter the user’s new Emailbox address.
NOTE: The username must be between
3 and 32 characters, and can contain
letters and numbers. They may include a
dash (-), underscore (_), or a period (.).
And usernames are not case sensitive.
STEP 3
Fill in user’s First Name and Last Name in the corresponding fields.
STEP 4
Set the storage allocation. You can also set or adjust the storage allocation at any time by
visiting the Storage Allocation page.
STEP 5
Assign the user’s password. The password should be at least 6 characters in length,
and can be alphanumeric.
STEP 6
Re-enter the password to confirm.
STEP 7
Click the Submit Changes button to execute the operation.
NOTE: It may take up to 15 minutes for this new Emailbox to become active.
Deleting EmailBoxes
If you need to delete an Emailbox,
simply go to the User Management
page and check the box under the
Delete Emailboxes heading that
corresponds to the box you wish to
delete. Then click the Submit Changes
button to execute.
If you are logged in as an administrator
to control.coxmail.com, you must call
Cox Business Support or create a new
admin Email. Then, log into the control
panel under the new address before
deleting the administrator account.
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NOTE: If the user is also designated as an administrator, you need to uncheck the
Admin box prior to submitting the changes.
Making changes to Emailboxes
To make changes to an existing Emailbox account, follow these instructions.
STEP 1
Go to the User Management page, and click on the Emailbox you wish to edit.
STEP 2
The Edit Emailbox page allows you to
make changes to the username and
password. To change the username, fill
in the First Name and Last Name in the
corresponding fields.
STEP 3
To re-set the password, fill in the new
password in the Assign Password
field and then Re-Enter Password to
confirm changes.
STEP 4
Click the Submit button to execute.
Requesting additional Emailboxes and/or Storage
If your company has used all your Emailboxes or needs additional storage, then you
must request additional mailboxes using the Request Additional E‑mailboxes/Storage
form or calling a customer care representative. To request Emailboxes or storage online,
follow these basic instructions:
STEP 1
On the User Management page,
click on the Request Additional
Emailboxes/Storage link in the
Support & User Guide section. This
will take you to an online form that
allows you to request additional
Emailboxes and/or storage. Be sure
to include a method of contact and
accurate contact information.
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STEP 2
Click the Submit button to execute your request.
NOTE: A customer care representative will respond to your request within 2–3 business
days. If you would like to acquire Emailboxes or storage more quickly, call your local
customer care representative.
Assigning Administrator privileges
If you are currently an administrator for your company and would like to assign administrator
privileges to an additional user, go to User Management and click on the Assign Admin
checkbox that corresponds to that user. Click the Submit Changes button to execute.
Making changes to users Emailbox Storage
To change the storage allocation of
specific users in your company go to
the Storage Allocation page. Here you
can specify new allocations in the New
Allocation box corresponding to the
specific user. Click the Submit button to
execute the changes.
NOTE: The allocation cannot be set
lower than the currently used allocation.
Also, the lowest that a new allocation
amount can be set is calculated by
rounding currently used allocation up
to the nearest MB, then adding an
additional 1MB.
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TECHNICAL SUPPORT
AND TROUBLESHOOTING
Your cable modem will operate continuously without maintenance. The cable modem
should remain powered whether your computer is on or off. If you do experience a
problem, there are a few basic troubleshooting steps you can take that often corrects
the problem. These steps are outlined below. If, after attempting the troubleshooting
remedies, the problem persists, contact Cox Business customer care by telephone at
the phone numbers listed at the front of this guide.
•Check the coaxial cable at the modem and the outlet. If the connection on your
coaxial cable becomes loose either at your modem or at the cable outlet, you
will not be able to send or receive data. Secure the connection.
•Check the network cable at the modem and the computer. If the connection on
your network cable becomes loose either at your modem or at your computer,
you will not be able to send or receive data. Secure the connection.
•Reset the modem. Some cable modems have a reset button that can be pressed
to reset. If yours does not, reset the modem by unplugging the power cable from
the wall and plugging it back in.
•Check Windows or Macintosh configuration. See the TCP/IP Setup instructions
in this guide and check that all settings are correct.
Acceptable Use Policies
All services provided by Cox Business, including Data, Internet, Cox Business Email, Web
Hosting and Webconferencing Services (“Services”), are subject to the terms and
conditions of the Acceptable Use Policies (AUPs). In addition, this document contains
Cox’s IP Address Policy with respect to those Services. Use of any of these Cox
Services shall at all times be subject to the terms and conditions of these AUPs. Web
hosting customers may view their AUP by clicking on the control panel. The AUPs may
be amended from time to time during the term of this agreement. Customer’s continued
use of the services following an amendment shall constitute acceptance. Cox is not
responsible for the networks or facilities of third parties, which may be necessary
to provide service. To view the Cox Business Acceptable Use Policies, please go to
http://www.coxbusiness.com/AcceptableUsePolicy.pdf and click on the Acceptable
Use Policies link in the left‑hand column.
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www.cox.com
Services and features not available in all areas. Actual speeds may vary. Early termination liabilities apply.
©2010 Cox Communications, Inc. All rights reserved.
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