ANZ SMARTCARD USER GUIDE INSTALL YOUR SMARTCARD MIDDLEWARE SOFTWARE Before you can use your ANZ Smartcard you will need to install the ANZ Security Device software on your computer. You or your IT department will need administration rights on your computer to do this. CHANGE YOUR SMARTCARD PIN If you know your current Smartcard PIN you can change it yourself by following these steps: 1. The software can be downloaded from the Download Software page. Open the Classic Client Toolbox from the Start Menu in the bottom left hand corner of your screen. Select Start > All Programs > Gemalto > Classic Client > Classic Client Toolbox 2. CONNECT SMARTCARD TO YOUR COMPUTER Click the PIN Management Icon in the Card Administration Menu on the left hand side of the tool box 3. Both the Smartcard and USB Smartcard require a USB connection on the computer. Select the Change PIN radio button in the right hand side lower panel 4. Click the Next button 5. Enter your existing PIN the Current PIN field and the PIN you wish to change to in the New PIN and Confirm New PIN fields 6. If the new PIN meets the PIN Policy requirements the Change PIN button will become active 7. Select the Change PIN button 8. You will see a confirmation message when your PIN has been successfully changed. It is recommended to plug the USB Smartcard or Smartcard Reader directly into the computer rather than via a USB hub as it requires stable power supplied through the port. 1. Insert the USB Smartcard or Smartcard Reader into a USB port on your computer 2. Check the green light indicator located immediately to the right of the ANZ logo on the Smartcard or Smartcard reader. If you have a solid green light the Smartcard is connected. If the green light is flashing disconnect and then reconnect the Smartcard to your computer. If the light is still flashing, try connecting it via a different USB port. IF YOU’VE FORGOTTEN YOUR SMARTCARD PIN If you have forgotten your Smartcard PIN, contact your local ANZ Customer Service Centre to set a new PIN. IF YOUR SMARTCARD IS BLOCKED ! IMPORTANT To protect yourself against cybercrime, you must: • Protect your Smartcard as you would your credit card • Unplug your Smartcard from your computer and store it securely when you have finished your online banking session • Not share your Smartcard or PIN with anyone • Immediately advise ANZ if your Smartcard is lost or has been stolen. anz.com Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. If you have blocked your Smartcard by entering an incorrect PIN multiple times, contact your local ANZ Customer Service Centre to unblock it. IF YOUR SMARTCARD HAS EXPIRED If you receive a ‘Smartcard expired’ or ‘Smartcard due to expire’ message when logging on, contact your local ANZ Customer Service Centre to have a new Smartcard issued.
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