ANZ SMARTCARD USER GUIDE

ANZ SMARTCARD USER GUIDE
ANZ SMARTCARD
USER GUIDE
INSTALL YOUR SMARTCARD
MIDDLEWARE SOFTWARE
Before you can use your ANZ Smartcard you will need to
install the ANZ Security Device software on your computer.
You or your IT department will need administration rights
on your computer to do this.
CHANGE YOUR SMARTCARD PIN
If you know your current Smartcard PIN you can change
it yourself by following these steps:
1.
The software can be downloaded from the
Download Software page.
Open the Classic Client Toolbox from the Start
Menu in the bottom left hand corner of your screen.
Select Start > All Programs > Gemalto > Classic Client
> Classic Client Toolbox
2.
CONNECT SMARTCARD
TO YOUR COMPUTER
Click the PIN Management Icon in the Card
Administration Menu on the left hand side
of the tool box
3.
Both the Smartcard and USB Smartcard require
a USB connection on the computer.
Select the Change PIN radio button in the
right hand side lower panel
4.
Click the Next button
5.
Enter your existing PIN the Current PIN field and
the PIN you wish to change to in the New PIN
and Confirm New PIN fields
6.
If the new PIN meets the PIN Policy requirements
the Change PIN button will become active
7.
Select the Change PIN button
8.
You will see a confirmation message when
your PIN has been successfully changed.
It is recommended to plug the USB Smartcard or
Smartcard Reader directly into the computer rather than
via a USB hub as it requires stable power supplied through
the port.
1.
Insert the USB Smartcard or Smartcard Reader into
a USB port on your computer
2.
Check the green light indicator located immediately
to the right of the ANZ logo on the Smartcard or
Smartcard reader. If you have a solid green light the
Smartcard is connected. If the green light is flashing
disconnect and then reconnect the Smartcard to your
computer. If the light is still flashing, try connecting
it via a different USB port.
IF YOU’VE FORGOTTEN YOUR
SMARTCARD PIN
If you have forgotten your Smartcard PIN, contact your
local ANZ Customer Service Centre to set a new PIN.
IF YOUR SMARTCARD IS BLOCKED
!
IMPORTANT
To protect yourself against cybercrime, you must:
• Protect your Smartcard as you would your
credit card
• Unplug your Smartcard from your computer
and store it securely when you have finished
your online banking session
• Not share your Smartcard or PIN with anyone
• Immediately advise ANZ if your Smartcard
is lost or has been stolen.
anz.com
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522.
If you have blocked your Smartcard by entering
an incorrect PIN multiple times, contact your local
ANZ Customer Service Centre to unblock it.
IF YOUR SMARTCARD HAS EXPIRED
If you receive a ‘Smartcard expired’ or ‘Smartcard due
to expire’ message when logging on, contact your
local ANZ Customer Service Centre to have a new
Smartcard issued.
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