Top Selling HP Services. PC and Imaging and Printing business

Top Selling HP Services. PC and Imaging and Printing business
Sales guide
Top Selling
HP Services
PC and Imaging and Printing business users
HP Restricted. For HP and Channel Partner internal use only.
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
PC Services that enable
success
HP PC Services provide a complete portfolio of solutions
designed to address the four key business drivers across
the complete PC lifecycle. Within that portfolio, each
HP Service provides enhanced service options to effectively
configure, deploy, utilize and maintain HP PC products
and this is a key part of HP’s total PC offering.
What HP PC Care Pack
Services can do
Service options
Defective Media Retention
PickUp and Return/Return to Depot1,2
This service allows customers to extend
protection up to five years in total. They can
enjoy peace of mind with a longer protection
covering their HP product. This saves them
unnecessary costs in the event of a product
malfunction after the standard warranty
ends.
Tracking & Recovery Services
Customers should buy this to:
•Better manage their product lifecycle
according to their business requirements
•What is your back-up plan to help you
control and predict costs over the life of the
equipment?
•Gain access to trained and qualified agents
to support their HP product
•Fully predict and control their budget to
support PCs through their lifecycle
Questions to ask the customer
•Do you know that your hardware normally
lasts longer than its warranty period?
•Do you know that you can save more by
purchasing an optional HP Care Pack than
to bear the repair costs after warranty
expiration?
Next Business Day Onsite/Standard
Response Time1,2
If an issue cannot be resolved through
remote support, an authorized HP Services
representative will arrive at the customer
site the next business day for repair, within
the coverage window.
Coverage windows are:
9h x 5d–Service is available
8:00 a.m.–5:00 p.m., Monday through Friday,
excluding holidays
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
1
Service levels and response times for
HP Care Pack Services may vary depending on your
geographic purchase. Restrictions and limitations
apply. For details, visit hp.com/go/cpc
2
Availability varies across countries.
2
Customers should buy this to:
•Reduce downtime for units experiencing
technical problems
•Increase PC availability and improve
business productivity
Accidental Damage Protection
Questions to ask the customer
•Do you have a service plan where your
hardware is repaired or replaced entirely
the Next Business Day after you call?
•What is your current process to reduce
hardware infrastructure downtime?
Travel1
This service lets customers travel worry-free
with their notebook, with access to local
or English language telephone and onsite
support. For issues that cannot be resolved
through local remote support, an authorized
HP representative will arrive at their visiting
country site the next business day to resolve
the issue.
To find more information about country
coverage visit hp.com/services/travel
Customers should buy this to:
•Get quick repair of notebook while on
business travel
•Avoid the hassle of locating and travelling
to the visiting country repair centre
•Enjoy English or local language call support
in the visiting country
Questions to ask the customer
•Do you have employees who travel
frequently?
•Do you have an IT support plan in place for
frequent travellers?
•Imagine you have landed in China for
a business meeting and your laptop does
not boot even after several attempts.
Your entire business trip could be
jeopardized.
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Tracking and Recovery Services1
This Absolute Computrace® Service provides
a multi-layered security solution that
helps organizations with compliance, data
protection, computer theft recovery, and
asset tracking.
Customers should buy this to:
•Assist in meeting regulatory compliance
requirements
•Reduce loss, theft and drift
•Keep sensitive data secure with features
that include creating encrypted volumes
to protect data
•Help streamline inventory and increase
auditing accuracy
Service options
All other PC services
Questions to ask the customer
•If your computer is stolen, do you have
a service plan to track and recover your
stolen machine?
•Do you require coverage to manage
sensitive data, so that data can be remotely
deleted from stolen or missing units?
•Do you need to ensure data protection
by creating encrypted volumes to secure
data?
•Do you have a service plan to manage IT
assets from a single online portal?
Accidental Damage Protection1
This service lets customers avoid
out‑of‑pocket repair or replacement costs
caused by accidents such as drops, spills,
and electrical surges that may occur during
normal usage of computing products. It also
covers damaged liquid crystal displays
(LCDs), and broken parts.
Customers should buy this to:
•Easily repair or replace a damaged HP
product due to accident, without cost
•Get accidental damage coverage for
HP products exposed to high-risk
environments such as frequent travelling
or field sales
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
•Get back to business fast in the event
of an accident
•Enjoy a single upfront payment that works
through the HP Care Pack infrastructure
•Buy in combination with other HP Care Pack
services
Questions to ask the customer
•Do you know that annual worldwide cost
of accidental damage is over $1 billion and
11–18% of notebooks are damaged by
accidents?
•What is your current process for repairing
or replacing hardware or system due
to accidental damage?
•Do you know that productivity loss and
hardware repair or replacement costs
due to accidental damage can be quite
significant?
•Do you know that accidental hardware
damage is quite a common occurrence
in the workplace?
•Do you know that it is rather costly to
replace a damaged notebook screen?
HP Post Warranty Services1
This service allows customers to extend
by one more year, an ‘expiring’ product
warranty or an ‘expiring’ registered
HP Care Pack service. They can enjoy
prolonged coverage even after the initial
warranty expires without worrying about
lack of support in the event that the product
malfunctions.
Customers should buy this to:
•Avoid costly repairs in the event of
equipment failure even after the warranty
expires
•Enhance the quality of service that is
currently available on the product1
•Continue to receive HP expert support and
get peace of mind
Questions to ask the customer
•Is your warranty or HP Care Pack about
to expire, but you are not quite ready to
replace your product?
•Do you know that you can save more
by prolonging your warranty than to bear
the repair costs after warranty expiration?
1
Service levels and response times for
HP Care Pack Services may vary depending on your
geographic purchase. Restrictions and limitations
apply. For details, visit hp.com/go/cpc
Computrace agent is shipped turned off,
andsubscription. Service may be limited. Check with
Absolute for availability outside the U.S. The optional
subscription service of Absolute Recovery Guarantee
is a limited warranty. Certain conditions apply. For full
details visit: http://www.absolute.com/company/legal/
agreements/computrace-agreement. If Data Delete is
utilized, the Recovery Guarantee payment is null and
void. In order to use the Data Delete service, customers
must first sign a Pre-Authorization Agreement and
either create a PIN or purchase one
or more RSA SecurID tokens from Absolute.
3
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Defective Media Retention1
This service allows customers to keep their
malfunctioning drive on which sensitive data
is stored, instead of returning it to HP.
In the event of a problem with the disk,
an HP engineer diagnoses the disk and
provides a replacement if required.
Customers should buy this to:
•Keep the defective disk drive to ensure
complete control of sensitive data
•Replace a faulty disk free of charge
•Be able to comply with current data privacy
regulations
•Mitigate the risk of expensive regulatory
or civil liability by properly controlling
sensitive data
•Buy in combination with other
HP Care Pack services
Questions to ask the customer
•Do you meet the requirements of
data privacy regulations by physically
controlling access to your data?
•Do you have the proper measures in place
to avoid the risk of expensive regulatory
or civil liabilities as a result of improper
control or disposition of sensitive data?
•Are you currently paying the price of a new
drive to keep malfunctioning disk drives
that are still covered by warranty?
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
1
Service levels and response times for
HP Care Pack Services may vary depending on your
geographic purchase. Restrictions and limitations
apply. For details, visit hp.com/go/cpc
Times and business hours coverage can vary
by product and country.
4
Call to Repair1
This service level provides the commitment
from HP to dispatch a technician to the
customer site and fix the defective unit
within six hours, next business day,
24 to 48 hours, or third business day.
Customers should buy this to:
•Get a guaranteed fix within a very short
time to ensure business continuity for
mission critical functions
Service options2
Next Coverage Day Service
Third Coverage Day Service
Questions to ask the customer
•Do you have an assured service plan that
can resolve hardware problems within
a committed timeframe?
•Does productivity loss due to hardware
or system failure affect your business
drastically?
•Do you factor lost productivity into your
Return on Investment (ROI) calculations?
•Do you require repair of your notebook
or desktop within a predictable timeframe?
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Same Day Onsite1
If an issue cannot be resolved through
remote support, an authorized HP Services
representative will arrive at the customer
site the same day for repair, within
the coverage window.
Coverage windows are:
9h x 5d–Service is available
8:00 a.m.–5:00 p.m., Monday through Friday,
excluding holidays
13h x 5d–Service is available
8:00 a.m.–9:00 p.m., Monday through Friday,
excluding holidays
13h x 7d–Service is available
8:00 a.m.–9:00 p.m., Monday to Sunday
(available for RPOS only)
24h x 7d–Service is available 24 hours
per day, seven days per week, including
HP holidays
Customers should buy this to:
•Get faster issue resolution in the event
of a critical hardware failure
•Increase PC availability and improve
business productivity
Service options
Defective Media Retention
Questions to ask the customer
•Do you have a prompt service plan where
your hardware is repaired or replaced
entirely within 4 hours after you call?
•What is your current process for ensuring
minimum hardware infrastructure
downtime?
HP Premium Care1
This service allows customers to receive
an onsite response for hardware repair,
with an extended remote support coverage
(13h x 6d).
9h x 5d–Service is available
8:00 a.m.–5 p.m., Monday through Friday,
excluding holidays
13h x 6d–Service is available
8:00 a.m.–9 p.m., Monday through Saturday,
excluding holidays
Customers should buy this to:
•Increase PC availability and improve
business productivity
•Enhance the time window of the service
that is currently available on the product1
•Get peace of mind with a priority call from
highly skilled agents offering collaborative
third-party software support
Service options
Accidental Damage Protection
(available on Notebook products)
Defective Media Retention
(available on Desktop products)
Questions to ask the customer
•Do you have a dedicated IT support?
•Are you running a business outside
of standard working hours?
•Are you adequately covered by onsite
rapid response and comprehensive
remote support for your hardware?
Does the service quality meet your needs?
•How long does it take to fix your hardware
when unexpected failure occurs?
•Are you adequately covered by onsite rapid
response and comprehensive remote
support for your hardware currently?
Does the service quality meet your needs?
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
2
Service levels and response times for
HP Care Pack Services may vary depending on your
geographic purchase. Restrictions and limitations
apply. For details, visit hp.com/go/cpc
Times and business hours coverage can vary
by product and country.
5
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
HP Care Pack Services for PCs at a glance1
Service level
Notebook
Desktop
Workstation
Retail
point‑of‑sale
Thin client
Pick Up and Return





Next Business Day Onsite






Travel Coverage

Tracking and Recovery Services

HP Post Warranty Service






Accidental Damage Protection

Defective Media Retention




Call to Repair





Same Day Onsite
HP Premium Care

Display


Services may vary by region, platform and country.
Top Selling Services
Notebook
ElitePad
EliteBook/Zbook
(p +w series)
ProBook 6xx
(b + m series)
ProBook 4xx
(S + t series)
Base waranty
(Parts/Labour/Onsite Service in years)
1/1/0
3/3/0
1/1/0
1/1/0
Return to Depot2
3-year – HX538E
4-year – UM208E
3-year – UJ382E
3-year – UK735E
Pick-up and Return3
3-year – HR205E
4-year – U7868E
3-year – U4395E
3-year – UK707E
Pick-up and Return3 + Accidental Damage Protection
3-year – HR206E
3-year – U9586E
3-year – U4400E
3-year – UK712E
Next Business Day Onsite Response4
3-year – U7C50E
3-year – U4414E
3-year – U4391E
3-year – UK703E
Next Business Day Onsite Response4
+ Accidental Damage Protection
3-year – U7C51E
3-year – UC284E
3-year – UC282E
3-year – UK726E
Standard Response Time Onsite5
3-year – U7C69E
3-year – HZ515E
3-year – HZ523E
3-year – HZ531E
Standard Response Time Onsite5
+ Accidental Damage Protection
3-year – U7C73E
3-year – HZ520E
3-year – HZ527E
3-year – HZ535E
Next Business Day Onsite Response for Travellers6
3-year – U7C85E
3-year – U4418E
3-year – UC909E
3-year – UL653E
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
1
Service levels and response times for HP Care Pack Services may vary depending on your geographic purchase. Restrictions and limitations apply. For details, visit hp.com/go/cpc
2
Return to Depot is available in all CEE/MEMA (except Greece, Israel, Czechia, Hungary, Poland) and BALTICS
3
Pick Up and Return is available in all other EMEA countries
4
Next Business Day Onsite Response is available in Western Europe and Greece, Israel, Turkey, RSA, Bulgaria, Czechia, Poland, Hungary, Slovakia, Russia (Moscow & St. Petersburg)
Standard Response Time Onsite is available in all CEE/MEMA countries where Next Business Day Onsite is not available (Note: For Nigeria, UAE (Dubai), Morocco and Ukraine
response time is Next Business Day, but standard Response Time must be ordered)
5
6
This service is ONLY available for notebook models that are shipped in all regions (worldwide). Visit Care Pack Central for more information.
6
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Top Selling Protection Services
Desktop
ProDesk / ProOne 4xx
HP Compact 200 series
EliteDesk/EliteOne 8xx
ProDesk/ProOne 6xx
HP Compact Elite
Base waranty
(Parts/Labour/Onsite Service in years)
1/1/1
3/3/3
Next Business Day Onsite Response1
3-year – U6578E
4-year – U7897E
Next Business Day Onsite Response1
+ Defective Media Retention
3-year – UF360E
4-year – UE333E
Standard Response Time Onsite2
3-year – HZ550E
4-year – HZ560E
Standard Response Time Onsite2
+ Defective Media Retention
3-year – HL491E
4-year – HL495E
Monitor
Under 30”
Under30"
30”+
Base waranty
(Parts/Labour/Onsite Service in years)
1/1/0
3/3/0
3/3/0
Next Business Day Onsite Response
3-year – UD950E
4-year – U7934E
4-year – UE369E
1
Next Business Day Onsite Response is available in Western Europe and Greece, Israel, Turkey, RSA, Bulgaria, Czechia, Poland, Hungary, Slovakia, Russia (Moscow & St. Petersburg)
Standard Response Time Onsite is available in all CEE/MEMA countries where Next Business Day Onsite is not available (Note: For Nigeria, UAE (Dubai), Morocco and Ukraine
response time is Next Business Day, but standard Response Time must be ordered)
2
7
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Imaging and Printing
Services that keep you ahead
No one knows printing and services
better than HP
When it comes to keeping a business
competitive, its printing and imaging
environment needs to be available
and running at peak performance.
Businesses need expert advice, and
personal, reliable, and cost-effective
support. And that is what HP Services deliver.
HP Care Pack Services provide an
easy‑to‑buy, easy-to-use portfolio
of high‑quality, packaged services
that extend and enhance the standard
What HP Imaging and
Printing Care Pack Services
can do for you
Next Business Day Onsite Repair1
•If the Initial Troubleshooting Process
does not resolve the device error, an HP
employed service technician1 will make
the best effort to arrive at the customer
site the next business day after the support
agent escalates the case for dispatch
•Service includes all parts, material, and
labor, along with technical phone support,
troubleshooting, and diagnostics1
Best fit for
Customers who need reliability and
consistency without interruption, who
want an HP employed and authorized
service technician onsite to provide expert
support, and who are interested in budget
predictability (a great fit for remote offices,
and telecommuters).
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
1
Service levels and response times for
HP Care Pack Services may vary depending on your
geographic purchase. Restrictions and limitations
apply. For details, visit hp.com/go/cpc
8
warranty coverage on HP hardware
at an affordable price. They help fix problems
quickly, improve printer uptime, and avoid
unbudgeted repair costs – so customers
can achieve better business outcomes.
Businesses depend on quality printing
and imaging. They can count on proven
expertise for everything from supplemental
service to a virtual IT staff. With our support,
they can gain peace of mind and a lower
cost of technology ownership. That frees
them to do what really matters: manage
their business.
Best fit for
Customers who want to maintain their
investment and help reduce environmental
impact, who don’t have an in-house IT staff
and who need expert advice and personal,
reliable support (a great fit for remote
offices, and telecommuters).
Next Business Day Exchange1
•If the Initial Troubleshooting Process does
not resolve the device error, the support
technician will arrange for shipment
of a replacement device to arrive
by 10:30 a.m. the next business day1
•The customer will be required to pack
the defective unit in the provided
packaging materials and ship back to HP
•All shipping charges are included
in the price of the HP Care Pack
•Collateral, in the form of a credit card
number or PO, will be required to ship
the exchange unit. This information will
be kept on file in the event the defective
unit is not returned to HP
Next Business Day Onsite Exchange1
•If the Initial Troubleshooting Process does
not resolve the device error, a support
technician will arrange for the shipment
of a replacement device along with a visit
from an HP employed service technician1
to exchange the device at the customer
site the next business day
Best fit for
•Customers who need reliability and
consistency without interruption, who
want an HP employed and authorized
service technician onsite to provide expert
support, and who are interested in budget
predictability (a great fit for remote offices,
and telecommuters)
•The customer will be required to pack
the defective unit in the provided
packaging materials and ship back to HP
•Perfect for customers deploying
multiple units
•All shipping charges are included
in the price of the HP Care Pack
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
HP Post Warranty Services1
This service allows customers to extend
a product warranty or registered HP Care
Pack service that is due to expire soon by
one or two years. They can enjoy extended
coverage even after the initial warranty
expires – so they don’t need to worry
about support in the event that the product
malfunctions.
Defective Media Retention1
This service allows customers to keep
malfunctioning drives which have sensitive
data stored on them instead of sending them
back to HP. In the event of a problem with the
disk, an HP engineer will run a diagnostics
test on the disk and provide a replacement if
required.
Best fit for
Customers who want to:
HP Post Warranty services can be purchased
from three months before the expiration
date of the warranty or Care Pack service
until one month after the warranty or Care
Pack service expires. This service is only
available if it is purchased within this time
frame.
•Keep the defective disk drive to maintain
complete control of sensitive data
•Replace a faulty disk free of charge
•Comply with current data privacy
regulations
Best fit for
Customers who want to:
•Mitigate the risks of expensive regulatory
or civil liabilities by protecting sensitive
data
•Avoid costly repairs in the event of
equipment failure, even after the warranty
expires
•Purchase products in combination with
other HP Care Pack services
•Enhance the level of service that is
currently available for the product
•Continue to receive HP expert support and
ensure peace of mind
HP Care Pack Services for Imaging and Printing at a glance1
Service level
LaserJet
low‑end
LaserJet
mid‑range
LaserJet
high‑end
LaserJet
mid‑high MFP
Designjet
Scanjet
Installation Service with
Network Setup






Offsite Return Service*

Next Business Day Exchange*


Next Business Day Onsite


NBD including HP Maintenance Kit
Replacement Service






NBD including Defective Media
Retention Service



Same Day Onsite








HP Post Warranty Services



* only available for LaserJet products in CEE and MEMA countries.
To know what HP Care Pack services
exist for your product, please visit
Care Pack Central at hp.com/go/cpc
1
Service levels and response times for HP Care Pack Services may vary depending on your geographic purchase. Restrictions and limitations apply. For details, visit hp.com/go/cpc
2
Next Business Day Onsite Service includes Defective Media Retention
9
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Top Selling Imaging and Printing Services
HW PL
Product family
NBD 3y
NBD 4y
NBD 5y
NBD PW 1y
AK
Color LaserJet M551
HZ626E2
HZ629E2
HZ630E2
HZ631PE2
AK
Color LaserJet CP4005/4025
UL415E2
UT982E2
UU863E2
UL416PE2
AK
Color LaserJet CP6015
UJ177E
UJ178E
UJ179E
UJ186PE
AK
Color LaserJet CP3525
AK
Color LaserJet CP4525
UT438E2
UT991E2
UU869E2
UT435PE2
AK
Color LaserJet CP5225
UQ496E2
UT990E2
UU868E2
UQ491PE2
AK
Color LaserJet CP5525
UX964E
UV280E
UV279E
UV269PE
AK
Color LaserJet M855
U0LX2E2
U0LX3E2
U0LX4E2
U0LY8PE2
AK
Color LaserJet M750
UX963E2
UX899E2
UX880E2
UV270PE2
AK
Color LaserJet M651
U1UJ8E2
U1UJ9E2
U1UK0E2
U1UL4PE2
HW PL
Product family
NBD 3y
NBD 4y
NBD 5y
NBD PW 1y
PQ
LaserJet P4015
PQ
LaserJet 9040/9050
H7694E
U6409E
UK681E
H7698PE
PQ
LaserJet M601
HZ466E2
HZ464E2
HZ465E2
HZ477PE2
PQ
LaserJet M602
HZ490E2
HZ488E2
HZ489E2
HZ501PE2
PQ
LaserJet M603
HY749E2
HZ617E2
HZ618E2
HS403PE2
PQ
LaserJet 5200
U3469E
U6407E
U6408E
U3472PE
PQ
LaserJet M712
U6Z05E2
U6Z06E2
U6Z07E2
U6Z24PE2
PQ
LaserJet P4515
PQ
LaserJet P3015
UT948E2
UT975E2
UU856E2
UT947PE2
PQ
LaserJet M806
U8C59E2
U8C60E2
U8C61E2
U8C75PE2
HW PL
Product family
NBD 3y
NBD 4y
NBD 5y
NBD PW 1y
C5
LaserJet M4345MFP
C5
LaserJet M9040/M9050 MFP
H7700E
UJ528E
UJ568E
U2020PE
C5
LaserJet M4555 MFP
HP560E2
HP561E2
HN913E2
UZ059PE2
C5
LaserJet M525 MFP
U5X64E2
U5X73E2
U5X74E2
U5X76PE2
C5
LaserJet M5035 MFP
UE670E
UE671E
UE672E
UE679PE
C5
LaserJet M3035 MFP
UE685E
UE686E
UE687E
UE696PE
C5
LaserJet M5025 MFP
UE719E
UE720E
UE721E
UF002PE
C5
LaserJet M3027 MFP
C5
LaserJet M630 MFP
U1ZU5E
C5
LaserJet M725 MFP
U8C89E2
U7A15E2
U7A16E2
U7Y76PE2
C5
LaserJet M830 MFP
U8C89E2
U8C90E2
U8C91E2
U8D08PE2
2
UL376PE
H2664PE
UJ525PE
H7688PE
UF016PE
Next Business Day Onsite Service includes Defective Media Retention
10
2
U1ZU6E
2
U1ZU7E
2
U1W4PE2
Sales guide | HP Services for PC and Imaging and Printing business users
HP Restricted.
For HP and Channel Partner internal use only.
Top Selling Imaging and Printing Services
HW PL
Product family
NBD 3y
NBD 4y
NBD 5y
NBD PW 1y
ST
Color LaserJet M575 MFP
U1Q39E2
U1Q50E2
U1Q51E2
U1Q52PE2
ST
Color LaserJe M775 MFP
U6W62E2
U6W63E2
U6W64E2
U6W81PE2
ST
Color LaserJet CM6030/CM6040 MFP
UJ165E
UJ166E
UJ167E
UJ174PE
ST
Color LaserJet CM3530 MFP
UK937E
UL356E
UL357E
UL364PE
ST
Color LaserJet CM4540 MFP
UV273E2
UV274E2
UV275E2
UV287PE2
ST
Color LaserJet M880 MFP
U8D23E2
U8D24E2
U8D25E2
U8D42PE2
ST
Color LaserJet M680 MFP
U1PF8E2
U1PF9E2
U1PG0E2
U1PH4PE2
HW PL
Product family
NBD 3y
NBD PW 1y
8A
LaserJet M401
U5Z49E
U5Z53PE
8A
LaserJet P2035/P2055
UK932E
UK936PE
HW PL
Product family
NBD 3y
NBD PW 1y
LY
Color LaserJet CP2025
LY
Color LaserJet M351
U1J02E
U1J08PE
LY
Color LaserJet M451
U1H90E
U1H96PE
HW PL
Product family
NBD 3y
NBD PW 1y
MA
LaserJet M425 MFP
U5X82E
U5Z45PE
HW PL
Product family
NBD 3y
NBD PW 1y
T2
Color LaserJet CM2320 MFP
UJ574E
UJ577PE
T2
Color LaserJet M375 MFP
U1H76E
U1H86PE
T2
Color LaserJet M475/M476 MFP
U1H64E
U1H74PE
HW PL
Product family
NBD 3y
NBD PW 1y
4M
Color LaserJet M570 MFP
U6Y78E
U6Y90PE
HW PL
Product family
NBD 3y
NBD PW 1y
4L
LaserJet M521 MFP
U6Z59E
U6Z70PE
4L
LaserJet M435 MFP*
U6Z59E
U6Z70PE
HW PL
Product family
NBD 3y
3Y
Officejet Pro 8000
HN907E
3Y
Officejet Pro X451/X551
U1XS7E
U1XS9E
U1XT0E
U1XU3PE
3Y
Officejet Pro X476/X576 MFP
U1XQ3E
U1XQ5E
U1XQ6E
U1XR9PE
3Y
Officejet Pro 251dw
U6Z98E3
U7A00PE3
3Y
Officejet Pro 276dw MFP
U6Z89E3
U6Z92PE3
HW PL
Product family
NBD 3y
NBD 4y
NBD 5y
NBD PW 1y
9C
Officejet Enterprise X585 MFP
U1PC8E2
U1PC9E2
U1PD0E2
U1PE4PE2
9C
Officejet Enterprise X555
U1UM8E2
U1UM9E2
U1UN0E2
U1XL7PE2
UL392PE
NBD 4y
NBD 5y
NBD PW 1y
HN908PE
* Only CEE, MEMA
2
Next Business Day Onsite Service includes Defective Media Retention
3
Next Business Day Exchange Service
11
Sales guide | HP Services for PC and Imaging and Printing business users
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For HP and Channel Partner internal use only.
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© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
2014 HP Restricted. This document contains confidential and/or legally privileged information. It is intended for HP and Channel Partner Internal Use only.
If you are not an intended recipient as identified on the front cover of this document, you are strictly prohibited from reviewing, redistributing,
disseminating, or in any other way using or relying on the contents of this document.
4AA4-7295EEW, October 2014
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