Cambria Community Services District Summary Existing Technical

Cambria Community Services District Summary Existing Technical
March 7, 2017
INFORMATION TECHNOLOGY (IT) SUPPORT SERVICES
Request for Proposal
For
Cambria Community Services District
Responses Due to CCSD by: Wednesday, April 5, 2017
Cambria Community Services District Summary
The Cambria Community Services District (CCSD) is located on the beautiful central coast of California approximately
five miles south of Hearst Castle and 15 miles north of Morro Bay. CCSD was incorporated in 1976. There is an
estimated population of 6500 and is within thirty minutes of San Luis Obispo and Paso Robles. Cambria Community
Services District currently has 32 full time and 12 part time employees serving the needs of the public.
Existing Technical Environment Overview
The computer network at the Cambria Community Services District (CCSD) consists of five servers and up to seventysix devices (Desktops, Laptops, Printers, and Scanners) as well as multiple Access Points, Ethernet, etc. The district's
five office locations are connected via a private Ethernet fiber network with independent Internet access coupled
into the fiber. The CCSD also operates a separate SCADA system connected via a private T1 and wireless network.
The servers share a wide range of services, some include:
 Microsoft Active Directory
 Microsoft Distributed File System
 Microsoft Exchange Server for all email and collaboration
 External SPAM filtration module
 External fallback storage module
 Microsoft IIS with SSL for Outlook Web Access
 Microsoft SQL Server for multiple applications
 Laser fiche Document Imaging System for document management and archival
 Cygwin for open SSH compliance
 Custom municipality billing application with proprietary virtualization system
 County parcel integration applications
 LDAP authentication modules for external web system
 Distributed synchronized file backup
 Intellution Distributed I/O Controller
Operating Systems currently in use:
 Windows XP Professional
 Windows 2003 Server
 Windows 2000 Server
 Fedora Linux
The CCSD website is managed by Bridgeline Solutions (Adobe) and Nancy McKarney.
Service Requirements
Cambria Community Services District seeks the assistance of an IT vendor to provide Information Technology (IT)
support services for its computer-based technologies systems at 4 CSD locations. This includes:
1. Desktop Application Support
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33 workstations
Perform basic support functions including installing/configuring/maintenance on PCs, laptops,
network printers, copiers, peripherals, firewalls, and office automation software.
Ongoing support (separate than warranty coverage).
Diagnosing and correct desktop application problems, and identifying and correcting end user
hardware problems.
Performing maintenance/troubleshooting of the system and network server equipment, to
include one full year of staff training.
Maintain an up-to-date inventory of all CCSD computer related hardware and software, and
make the inventory available to the CCSD personnel upon request.
Assist in the development of software/hardware related policies and procedures.
Carrier resolution (open, track, close trouble tickets with CCSD).
Vendor will utilize best industry practices to find IT related cost savings and streamlining.
Vendor will provide recommendations on solutions to issues, including cost estimates for repairs
and/or replacement items.
Vendor will coordinate hardware and software purchases/upgrades, with District approval.
2. Server Administration Services
CCSD Server Specs for replacement Server to run our Financial Management software Multiple Operations Manager
(MOMS) Corbin-Willits Systems Inc.
 2U Rack Mount server, single power supply
 CPU Type: Dual Intel Xeon capable, 1- 2.0 GHz Quad Core Xeon installed
 CPU Socket: Dual LGA 771
 FSB: 1600/1333/1066MHz
 North Bridge: Intel 5400
 South Bridge: Intel 6321ESB
 Memory Slots: 16 x 240Pin
 Max Memory Supported: 64GB, 8 GB installed (4GB x 2)
 Memory Type Supported: DDRII 800/667/533
 8 hot swappable front disk drive bays, 2- 1TB (terabyte) SATA drives installed
 Windows 2008 Server Standard 32 bit
 Please be advised that MOMS is an older program and the components listed above are based
on the needs of MOMS.
 Managing computer systems and networks to include complex application, database,
messaging, web, servers, and operating systems necessary for the quality, security,
performance, availability, recoverability, and reliability of the system.
 Provide technical leadership for server technology issues.
 Ensure scheduled preventative maintenance for equipment is properly and promptly
performed.
 Maintain the maintenance records on the equipment.
 Assist in the development of operations, administrative and quality assurance back-up plans and
procedural documentation.
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Setup new users and edit or remove existing users on server.
Server upgrade, performance, and capacity management services with reporting when specified
thresholds are reached.
Support of all software products as it relates to the server and associated hardware.
Management of user logins and security.
Assists in the development of standards for assigned access and permission levels.
Coordinate, repair, and maintenance work with designated CCSD personnel to ensure repairs
are conducted in a timely fashion.
Support during the first year included to be 24/7/365 with the exception of recognized national
holidays.
CCSD Admin
Operating System
OS Version
CPU Type
CPU Speed
CPU Count
RAM (MB)
2008
Small Business Server x64 Edition Service Pack 2 Build 6002
Intel(R) Xeon(R) CPU X3460 @ 2.80GHz, Model 30 Stepping 5
2793
8
8181
CCSD Fire
Operating System
OS Version
CPU Type
CPU Speed
CPU Count
RAM (MB)
2003
Server R2 Standard Edition Service Pack 2 Build 3790
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz, Model 30 Stepping 5
2394
4
4086
CCSD LF
Operating System
OS Version
Time Zone
CPU Type
CPU Speed
CPU Count
RAM (MB)
2003
Server R2 Standard Edition Service Pack 2 Build 3790
UTC -8
Intel(R) Xeon(R) CPU X3430 @ 2.40GHz, Model 30 Stepping 5
2394
4
4086
Security
Local back up and offsite
Sophos FireWall (This unit is ours that we put in place to get your fiber going. We will need you to purchase one at
some point)
Sophos Anti-Virus
Reflections Anti-Spam filter
Fiber connection
Fire - Main Point of Entry
Admin - Site to Site to Fire - Servers reside currently
WasteWater - Site to Site to Fire - Also a Coax connection for SCADA Equipment
Water - Site to Site to Fire
Vets Hall - Site to Site to Fire
3. Network Administration Services
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Primary maintenance including regular analysis, routing configuration changes and installation
of patches and upgrades.
Alert notifications to designated CCSD personnel in the event of failure.
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Complete proactive monitoring of network equipment including bandwidth utilization, and
other performance.
Duties also include network performance and capacity management services and network
troubleshooting.
Maintain network documentation and procedures.
4. Security
 Maintenance of virus detection programs on CCSD servers, email and all other CCSD computers
and laptops.
 Perform security audits as requested and notify designated CCSD personnel immediately of
suspected breaches of security or instruction detection.
 Configure CCSD to enable remote access in a secure environment and provide remote access
administration as requested by authorized CCSD personnel
 Proper disposal of obsolete equipment.
5. Strategic Planning
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Engineering, planning, design, and installation services for major system enhancement, including
installations and upgrades of new or existing systems. Examples include major server upgrades,
storage system upgrades, redesign of backup systems, etc.
Make recommendations for future purchasing and technology needs.
Install new servers, software and hardware and transfer data when acquired.
It is the general intent of the District that the vendor will become the District’s adjunct IT staff, performing routine
maintenance and updates to the system, as well as serving as a needed resource for both end users of the system
and management staff. The vendor will be on-call to provide technical assistance and system administration to the
District.
Submittal Requirements
1. Letter of Transmittal – The letter is not intended to be a summary of the proposal itself. The letter of
transmittal must contain the following statements and information:
 Company name, address, and telephone number(s) of the company submitting the proposal.
 Name, title, address, email address and telephone number of the person or persons to contact who
are authorized to represent the firm and to whom correspondence should be directed.
 Taxpayer identification number.
 Briefly state your understanding of the services to be performed and make a positive commitment
to provide the services as specified.
 The letter must be signed by a corporate officer or other individual who is legally authorized to bind
the applicant to both its proposal and cost schedule.
 Statement which includes “proposal and cost schedule shall be valid and binding for ninety (90) days
following the proposal due date and will become part of the contract that is negotiated with the
CCSD.”
2. Cost of Services
 The proposal must contain a fee schedule that includes rates and hourly rates for proposed services.
 Describe how your services are priced, and any specific pricing you are able to provide.
 Define any additional charges (e.g. travel expenses).
3. Deadline for Submission of Proposals
A copy of the proposal must be postmarked and received by the Cambria Community Services District by
4:00 p.m. on Wednesday, April 5, 2017. All copies of the proposal must be plainly marked as “Information
Technology Support Services Proposal.” Proposals should be delivered or mailed to:
Cambria Community Services District
Information Technology Support Services Proposal
Attention: Haley Dodson
P.O. Box 65
Cambria, CA 93428
Any questions regarding this proposal should be submitted to:
Haley Dodson, Confidential Administrative Assistant
hdodson@cambriacsd.org
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