Accelerated 5301-DC Dial-to-IP™ Converter

Accelerated 5301-DC Dial-to-IP™ Converter
Accelerated 5301-DC
Dial-to-IP™ Converter
User’s Guide
Connected is Everything™
©2016 Accelerated Concepts, Inc. All rights reserved. Accelerated Concepts, the Accelerated
logo and all other Accelerated Concepts marks contained herein are trademarks of Accelerated
Concepts. All other marks contained herein are the property of their respective owners.
Images are shown for illustrative purposes only; individual experience may vary.
Accelerated Concepts, Inc. ©2016 Version 20160815
5301-DC User’s Guide
Preface
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Accelerated Concepts reserves the right to revise this publication and
to make changes in the content thereof without obligation to notify
any person or organization of any revisions or changes.
©2016 Accelerated Concepts, Inc. All rights reserved. Accelerated Concepts, the Accelerated
logo and all other Accelerated Concepts marks contained herein are trademarks of Accelerated
Concepts. All other marks contained herein are the property of their respective owners.
Images are shown for illustrative purposes only; individual experience may vary.
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5301-DC User’s Guide
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WARNING
THE UNIT MUST BE POWERED OFF WHERE BLASTING IS IN
PROGRESS, WHERE EXPLOSIVE ATMOSPHERES ARE PRESENT,
OR NEAR MEDICAL OR LIFE SUPPORT EQUIPMENT. DO NOT
CAUTION
BY PRESSING THE ERASE BUTTON WHEN POWERED UP,
THE CONFIGURATION OF THE 5400-RM IS ERASED AND THE
UNIT IS REVERTED TO FACTORY DEFAULT SETTINGS.
POWER ON THE UNIT IN ANY AIRCRAFT.
WARNING
CA Prop 65 Warning: This product contains chemicals
known to the State of California to cause cancer,
birth defects or other reproductive harm.
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Contents
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What’s in the Box................................................................................ 4
Exchanging Power Tips ....................................................................... 5
Inserting in Desktop Stand.................................................................. 6
Setup................................................................................................... 7
Troubleshooting .................................................................................. 8
Configuring Device.............................................................................. 9
Advanced Configuration Using Accelerated View™............................ 10
Viewing & Editing Configuration........................................... 10
Upgrading Firmware.............................................................. 11
Managing Device Locally.................................................................... 12
Connecting to the Device ...................................................... 12
Manually Configuring PC to Connect to Device...13-14
Logging into Device.................................................. 15
Manual Firmware Update...................................................... 16
Configuring a Static IP Address........................................ 17-19
Specifications...................................................................................... 20
Indicator Light Colors.......................................................................... 21
Regulatory Guide................................................................................. 22
End User Agreement.......................................................................23-24
Technical Support................................................................................ 25
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What’s in the Box
Model 5301-DC
Universal Power Supply Unit
with exchangeable tips
Velcro Strips
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Desktop Stand
Ethernet Cable
Phone Cord Cable
5301-DC Welcome Card
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Exchanging Power Tips
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The 5301-DC comes with a universal power supply unit (PSU) and four interchangeable plug tips that allows the PSU
to operate in most countries. The PSU comes with the United States style plug installed.
To change the plug tip:
• Using a small screw driver, place in half circle area just below power prongs, and push in and upward.
• Pull off the plug converter that was attached
• Install a new plug tip and push into place until clicks
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Inserting in Desktop Stand
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The desktop stand that is included with the 5301-DC will only fit onto the unit one way.
• Hold 5301-DC with logo facing you
• Indicator light should be on the left side
• Place stand on flat service and insert 5301-DC in stand as shown in diagram below
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Setup
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Phone line / device
When setting up the 5301-DC follow these steps:
LINE
1. Connect the phone cord from the phone port (OUT) on dial-up device to the phone port on the 5301-DC.
2. Connect the Ethernet cable from the Ethernet port on 5301-DC to a Ethernet port on your router or modem, or simply plug your LAN Ethernet cable into the 5301-DC.
3. Connect the Universal Power Supply unit to the power (PWR) port
of the 5301-DC.
4. During start up the 5301-DC’s indicator light will initially be solid amber
for 30-60 seconds and change to blinking amber for 10-30 seconds while
searching for an Ethernet connection. Once a Ethernet connection is
established the indicator will change to solid green.
5. Turn on your dial-up device and initiate dialing.
6. Once dial out is initiated, the Indicator Light will blink magenta.
7. When the connection is established and the data is being transferred,
the Indicator Light is solid magenta.
Phone Cord
5301-DC Converter
Ethernet Cable
8. When the transfer of data is completed, the Indicator Light changes back to a solid green.
Note: The Phone port of the 5301-DC must never be connected to the public
telephone network and should only be connected to your dial-up device.
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Internet Router
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Troubleshooting
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In the event that you are not able to get a solid green Indicator Light during setup:
1. Check the device has power by confirming that the indicator light is lit in any color.
2. Confirm that the included power supply is being used and the outlet it is plugged into has power.
In the event the Indicator Light continues to blink amber during setup:
1. Confirm the network you are connecting to is active by connecting and testing another Ethernet capable device (such as your laptop).
2. Confirm the network you are connecting to supports DHCP. If a static IP address is required, refer to the section Configuring a Static IP Address for more information.
3. Confirm the router you are connecting to is functioning correctly.
4. Confirm you have the Ethernet cable plugged into the correct ports (see Figure 1)
5. Change to a different Ethernet cable.
6. Turn the 5301-DC off, wait 5 seconds, and then turn the device back on again.
7. As a last resort, to reset the device to factory default settings, use the end of a paperclip to press the RESET switch on the rear of the device. The reset action does not change the level of firmware installed on the device.
In the event you are not able to get a blinking magenta light when initiating dial out from the legacy device,
follow these steps:
1. Make sure the phone cord is attached correctly. (see Figure 1)
2. Connect a Telephone to the PHONE Port to verify the 5301-DC simulated dial tone is audible.
3. Change to a different phone cord cable.
4. Reboot the legacy dial device/modem.
If you need additional assistance, please contact technical support or visit www.accelerated.com/support
for more information.
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Configuring Device
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Network Managed Configuration
Your Accelerated 5301-DC has the capability to automatically sync and receive all settings from a centralized cloud
management tool, Accelerated View™.
In addition to configuration details, the Accelerated View management portal provides the following capabilities for
your Accelerated 5301-DC.
• Monitoring details
• Email notifications
• Remote control
Devices using Accelerated View typically require no additional configuration or set-up.
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Advanced Configuration
Using Accelerated View™
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The following Accelerated View actions are typically only performed by your network administrator. If you do
not have a user ID and password to access Accelerated View, contact your network administrator or find more
information at www.accelerated.com/support.
Viewing & Editing Configuration
To access the configuration for your device:
1. Login to Accelerated View and use the Search tool to search by MAC address.
2. Click the MAC address of your 5301-DC to bring up its Details page.
3. Click Settings on the left hand menu.
4. Click the View Configuration: link under the current Configuration name to make changes.
The 5301-DC will automatically support configuration updates after the next daily sync at 1AM UTC. To apply
changes sooner than the next scheduled sync click Commands, Update Configuration.
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Upgrading Firmware
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The firmware version of your device is determined by the version defined in the Accelerated View configuration
linked to the device. If your account administrator or support technician has advised you to change or upgrade the
firmware on the device, perform the following steps:
1. Follow the instructions above for Viewing and Editing Configuration in Accelerated View to open the Configuration Profile.
2. Once viewing the configuration profile, select the Edit button at the top right of the page.
3. Select the target firmware version from the Firmware drop-down list.
4. Click the Update button.
NOTE: Changes will affect all linked devices for the selected Configuration profile. Linked devices are shown on
the bottom of the page in the section labeled Linked Devices.
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Managing Device Locally
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The 5301-DC also supports local device management should it be required.
Connecting to the Device
Communication with the device is via its Ethernet port. You can access the device via the default IP address using
a PC connected to its Ethernet port. The default IP address is 192.168.210.1.
Alternatively, when connected to your site network, your Accelerated 5301-DC will attempt to use DHCP to
establish a connection and obtain an IP address. If a DHCP server is operating on the site network then the device
will receive an IP address configuration from the local network. You can also access the device using the IP address
provided in the DHCP connection.
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Manually Configuring PC to Connect to Device
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To manually connect to the device using the device’s default IP address (192.168.210.1), you must manually set an IP
address on your PC to be able to communicate with the Accelerated 5301-DC.
1. Select the Properties of the relevant network connection on the Windows PC.
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Manually Configuring PC to Connect to Device (Cont')
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2. Click the Internet Protocol Version 4 (TCP/IPv4) parameter and select Properties and configure with the following details.
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Logging into Device
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To manually connect to the device, you must manually set an IP address on your PC to be able to communicate
with the Accelerated 5301-DC. If you have not set an IP address on your PC refer to the section above, Manually
Configuring PC to Connect to Device, before attempting to login
1. Open the web browser on the PC and type in the address bar, the IP address of the Accelerated 5301-DC (192.168.210.1) and hit Enter.
2. When prompted type the default user credentials and the click OK. - User Name: root Password: default
3. The browser web page will refresh and the Accelerated 5301-DC default web user interface will be shown.
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Manual Firmware Update
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If the device firmware cannot be updated using Accelerated View, a backup solution is to manually install firmware by
accessing the device locally. If your account administrator or support technician has advised you to change or upgrade
the firmware on the device, perform the following steps:
1. Download the target firmware file from the Resources tab for the 5301-DC product on www.accelerated.com
2. Connect to the device using the instructions provided above for Connecting to the Device.
3. Click the System tab on the left side of the page.
4. Click the Browse button in the Firmware image section.
5. Browse for and select the downloaded firmware file.
6. Click the Update Firmware button.
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Configuring a Static IP Address
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By default, the 5301-DC will automatically use DHCP to obtain an IP address. If your network requires your device to
use a static IP address, a manual change using the local interface is required.
Before setting a static IP address, it is important to note that the network administrator for the specified installation
network will need to supply the following Static IP address details:
• Fixed TCP/IP Address with Network Mask (ie: xx.xx.xx.xx/yy)
NOTE: Address XXX.XXX.XXX.XXX/YY = CIDR Notation.
CIDR = Decimal # of the leading 1 bits in the routing mask. ie: /24 = Subnet Mask of 255.255.255.0
• Default Network Gateway
• Metric
• DNS Address(es)
NOTE: If you are using Accelerated View to manage your 5301-DC device, you will need to configure these same
static IP settings in the configuration profile of the 5301-DC in Accelerated View. Refer to the "Viewing & Editing
Configuration" sub-section in the "Advanced Configuration Using Accelerated View" section above for details on
configuring your 5301-DC in Accelerated View.
1. Connect to the device web UI using the instructions provided above for Connecting to the Device.
2. Click Configuration from the left menu.
3. Click to expand Network.
4. Click to expand Interfaces.
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Configuring a Static IP Address (Cont')
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5. Click to expand WAN.
6. Click to expand IPv4
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Configuring a Static IP Address (Cont')
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7. Select Static IP in the Interface Type dropdown.
8. Enter the correct IP address information for your network in the corresponding fields, including Address with netmask, Default gateway, & Metric. You can hover over the field label for help and an additional explanation for expected values.
9. Click to expand DNS.
10. Click the Add button to add your DNS server. Repeat step 11 for as many DNS servers as are supported by
your network.
11. Click Save & wait for the page to refresh.
12. When using a Static IP address, it is recommended to physically label the device with
the assigned Static IP address once configuration is complete.
13. Unplug the Ethernet cable from the laptop.
14. Connect the Ethernet cable from the device to the local network.
15. Reboot the device and continue.
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Specifications
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Accelerated 5301-DC Cellular Extender
Telco:V.34 / RJ11
Power Supply: 12V DC, 1.5A; 100-240 AC
Dimensions: 4.2 x 4.2 x 1.00 inches (108 x 108 X 25 mm)
Weight: 6.4 ounces (180 Kgs)
Temperature: 32º to 104º F (0º to 40º C) Operating
Certifications: FCC Part 15, Subpart B, Class A; CE; C-Tick/RCM; CAN ICES-3(A)/NMB-3(A)
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Indicator Light Colors
Solid Amber
During initial boot
Blinking Magenta
Dialup initiated
Blinking Amber
During initial boot and will persist if
no network connection is found.
Solid Magenta
Dialup connected and transferring data
Solid Green
Ethernet connection is active and the
device is ready.
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Alternating Red/Amber
Firmware update in progress
Do not unplug 5301-DC
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Regulatory
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FCC
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Industry Canada - CAN ICES-3(A)/NMB-3(A)
This product is intended for operation in a commercial or industrial environment and should not be used in a residential
environment. This product has been tested and found to comply with the requirements of: ICES-003 – Information Technology Equipment – Limits and Methods of Measurement Issue 5, August 2012.
European Union
This product may cause interference if used in residential areas. Such use must be avoided unless the user takes special
measures to reduce electromagnetic emissions to prevent interference to the reception of radio and television broadcasts.
Supported Countries
For a full list of certified countries go to: www.accelerated.com/countries/5301-DC
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End User Agreement
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LIMITED WARRANTY
Accelerated Concepts, Inc. (“ACI”) provides the Limited Warranty set forth herein on ACI’s VPN and Cellular products (“Product” or “Products”) to the original purchaser (hereinafter referred to as the “End User”) who purchased Products directly from ACI or one of its authorized resellers. This Limited Warranty does not apply to Products purchased from thirdparties who falsely claim to be ACI resellers. Please visit our web site if you have questions about authorized resellers.
This Limited Warranty becomes invalid once the End User no longer owns the Product, if the Product or its serial number is altered in any manner, or if any repair or modification to the Product is made by anyone other than an ACI approved agent.
This Limited Warranty covers the Product against defects in materials and workmanship encountered in normal use of the Product as set forth in the Product’s Users Guide for one (1) year from the date of purchase. This Limited Warranty is not intended to include damage relating to shipping, delivery, installation, applications and uses for which the Product was not intended; cosmetic damage or damage to the Product’s exterior finish; damages resulting from accidents, abuse, neglect,
fire, water, lighting or other acts of nature; damage resulting from equipment, systems, utilities, services, parts, supplies,
accessories, wiring, or software applications not provided by ACI for use with the Product; damage cause by incorrect electrical line voltage, fluctuations, surges; customer adjustments, improper cleaning or maintenance, or a failure to
follow any instruction provided in the Product’s Users Guide. This list is not intended to cover every possible limitation to
this Limited Warranty. ACI does not warrant against totally uninterrupted or error-free operation of its Products.
In order to obtain warranty service under this Limited Warranty during the Limited Warranty period as set forth above,
you must submit a valid claim through ACI’s return merchandise authorization (“RMA”) process as follows:
End User must request an RMA number either from Accelerated support or by sending an e-mail to RMA@accelerated.com with the following information:
1. Your name, address and e-mail address
2. The Product model number and serial number
3. A copy of your receipt
4. A description of the problem
ACI will review your request and e-mail you either an RMA number and shipping instructions or a reason why your request was rejected. Properly pack and ship the Product to ACI with the RMA number written on the outside of each package.
ACI will not accept any returned Products which are not accompanied by an RMA number. ACI will use commercially
reasonable efforts to ship a replacement device within ten (10) working days after receipt of the Product. Actual delivery
times may vary depending on shipment location. Products returned to ACI must conform in quantity and serial number to
the RMA request. End User will be notified by e-mail by ACI in the event of any incomplete RMA shipments.
Products presented for repair under this Limited Warranty may be replaced by refurbished goods of the same type rather than being repaired. Refurbished or used parts may be used to repair a Product covered by this Limited Warranty. If ACI,
by its sole determination, is unable to replace a Product covered by this Limited Warranty, it will refund the depreciated purchase price of the Product.
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End User Agreement Con't
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LIMITED LIABILITY
Regardless of the basis of recovery claimed, whether under contract, negligence, strict liability or any other theory,
each party’s aggregate liability to one another, with respect to any and all subject matters of the Agreement, any
attachment, or purchase order, or terms and conditions related thereto will be limited to (i) indemnification payments set forth in Section 8 above, and (ii) bodily injury (including death) and damage to real and tangible personal property. EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 8 AND ANY BREACH OF CONFIDENTIALITY AS SET FORTH IN SECTION
10, IN NO EVENT WILL EITHER PARTY BE LIABLE, TO THE OTHER PARTY, FOR LOSS OF OR DAMAGE TO RECORDS OR DATA; INACCURATE DATA,
COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; ANY MATTER BEYOND ITS REASONABLE CONTROL; OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF
ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
SOFTWARE LICENSE
ACI software is copyrighted and is licensed to the End User solely for use with the Product.
Some software components are licensed under the GNU General Public License, version 2. Please visit http://www.gnu.org/
licenses/old-licenses/gpl-2.0.en.html for more details regarding GNU GPL version 2.
These GNU General Public License, version 2 software components are available as a CD or download. The CD may be obtained for an administration fee by contacting Accelerated support at support@accelerated.com.
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Technical Support
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If there are any problems installing any of our products and technical assistance is required,
please call or email our help desk.
Support@Accelerated.com
Accelerated.com/Support
Support hours are 9:00am to 5:00pm ET (GTM-5)
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