Accession Communicator for Mobile Quick Start Guide

Accession Communicator for Mobile Quick Start Guide
Beggs
Telephone
Company
Accession Communicator
for Mobile
Quick Start Guide
www.beggstelco.net
ACCESSION COMMUNICATOR FOR MOBILE
Your Beggs Telephone Company phone service can be used to make or receive
calls from your mobile devices.
For this to work on your mobile or tablet, you need to install the Accession
Communicator for Mobile app. This guide will help you to do that.
ENSURE YOUR DEVICE IS COMPATIBLE
Accession Communicator for Mobile works on:
- Android phones and tablets with ARM chips running 2.3.3 (Gingerbread) or
later version.
- iPhone 3GS, 4, and 4S and iPad running iOS5 or later.
FIND YOUR PASSWORD
You will need your Beggs Telephone Company CommPortal phone number and
password to start using Accession Communicator for Mobile. If you don’t have this
information, call us on 918-267-3636.
DOWNLOAD AND INSTALL THE APP
Search for Accession in Google Play or iTunes and touch Install
to download the app to your device. Check the Terms & Conditions
and touch Accept & Continue.
Tap Open on the app and select Beggs Telephone Company as
your Carrier. Enter your Beggs Telephone Company Phone
Number and Password and tap Log in.
If you want to have the ability to switch calls to your own cellular network (for
example, if you move to an area with poor Wi-Fi connection during a call made on
Accession Communicator) enter your own mobile phone number and tap Continue.
EXPLORING ACCESSION COMMUNICATOR
Accession Communicator for Mobile is like having
your desk phone on your mobile. You can make and
receive calls, hold calls, transfer calls, and make
three-way calls.
Accession Communicator uses the Wi-Fi,
broadband, or mobile data services available, so
you can make and receive calls without using your
mobile minutes.
Tap on the Menu icon, or swipe right on the
screen, to view the Accession Mobile menu.
MAKING CALLS
To make a call, select the Dialer tab and enter the number
you are calling into the Accession dialer, or simply tap on
the contact and touch the number you would like to use to
call the contact.
If the person you are calling has caller ID, they will see
your individual Beggs Telephone Company phone number.
RECEIVING CALLS
When someone calls your Beggs Telephone
Company number, the Accession Communicator
app offers you the choice to accept or reject the
call.
Depending on the other services you have from
Beggs Telephone Company you may also see
the incoming call on your desk phone, on your
desktop, or on a tablet device. You can answer
the call on whichever device is most convenient
for you.
DURING THE CALL
While a call is in progress you can use the call window to:
Put the call on hold.
Mute your microphone.
Access the keypad.
Turn on loudspeaker.
You may receive another call while you are already on a call. Accession
Communicator for Mobile gives you the option to:
- Hold the existing call and answer the new call.
- End the existing call and answer the new call.
- Ignore the new call.
SWITCH THE CALL TO ANOTHER DEVICE
If the call has poor audio due to an unreliable Wi-Fi or mobile data service
connection, you can touch the Switch icon and select This device (cellular) to
move the call to your regular cell phone. Remember that the call will now start to
use your mobile minutes.
TRANSFER THE CALL TO SOMEONE ELSE
Use the Call Transfer icon to send any call to another number. A menu will pop-up
allowing you to select a contact, or you can type in a completely new number to
transfer the call to. You can also transfer the call to another of your devices that has
Accession Communicator installed, without having to hang up!
CALL HISTORY
See your full call history by selecting the Call History tab.
VOICEMAIL
If you have a voice or video message, the Messages
tab indicates the number of messages received.
Select the Messages tab and tap on a message to
listen to it.
CALL MANAGER
You can tell Accession how to handle your incoming
calls. Tap the Call Manager tab and select Available,
Do not disturb, or Forward all calls.
If you select Do Not Disturb, callers hear a recorded
voice announcement saying that you are unavailable
and are then connected to your voicemail. None of your
devices will ring until you turn off Do Not Disturb, so be
sure to use it carefully!
Select Forward all calls and, in the Forwarding
number box, enter the number you want to forward all
calls to.
Note that when you change your Call Manager
settings, the change applies on all of your Accession
Communicator devices.
YOUR CONTACTS LIST
Accession Communicator for Mobile assembles a contact list for you to use. Select
the Contacts tab to view your Contacts list. Depending on how your service is set
up, the Contacts list may include:
- Contacts that you type directly into Accession Communicator for Mobile.
- Contacts stored on your mobile device.
- Contacts in CommPortal contacts.
- Contacts in your corporate directory.
SETTINGS
Use the Settings tab to manage your Call, Chat, Contact, and Messaging settings,
and to access additional setup options. You can also send error reports from the
Settings tab.
EMERGENCY CALLS
Accession Communicator lets you make calls from anywhere on the most
convenient device. If you place a 911 call from Accession Communicator, the 911
operator may not be able to identify where you are calling from.
MORE QUESTIONS?
If you have any additional questions about Accession Communicator, call us at 918267-3636 or email customerservice@beggstelco.net.
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