Guarding Expert (iOS) Mobile Client Software

Guarding Expert (iOS) Mobile Client Software
Guarding Expert (iOS)
Mobile Client Software
User Manual (V4.4)
UD01867B
Guarding Expert (iOS) Mobile Client Software
COPYRIGHT © 2016 Hangzhou AVUE Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the
properties of Hangzhou AVUE Digital Technology Co., Ltd. or its subsidiaries
(hereinafter referred to be “AVUE”). This user manual (hereinafter referred to be
“the Manual”) cannot be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of AVUE. Unless
otherwise stipulated, AVUE does not make any warranties, guarantees or
representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to Guarding Expert Mobile Client Software.
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest
version in the company website (http://overseas.AVUE.com/en/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other AVUE’s trademarks and logos are the properties of AVUE in
various jurisdictions. Other trademarks and logos mentioned below are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”,
WITH ALL FAULTS AND ERRORS, AND AVUE MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF
THIRD PARTY. IN NO EVENT WILL AVUE, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR
AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR
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Guarding Expert (iOS) Mobile Client Software
INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR
DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF AVUE
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL
BE WHOLLY AT YOUR OWN RISKS. AVUE SHALL NOT TAKE ANY RESPONSIBILITES FOR
ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM
CYBER ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY
RISKS; HOWEVER, AVUE WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN
YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT
YOUR USE CONFORMS THE APPLICABLE LAW. AVUE SHALL NOT BE LIABLE IN THE
EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE
LATER PREVAILS.
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Guarding Expert (iOS) Mobile Client Software
Contents
Chapter 1 Introduction .................................................................................................. 4
1.1 Overview .......................................................................................................... 4
1.2 System Requirements ...................................................................................... 4
1.3 Conventions ..................................................................................................... 4
Chapter 2 Installing and Uninstalling the Software ....................................................... 5
2.1 Installing the Software ..................................................................................... 5
2.2 Uninstalling the Software................................................................................. 5
Chapter 3 Running the Software.................................................................................... 6
3.1 Region Selection ............................................................................................... 6
3.2 Password Protection ........................................................................................ 6
3.3 Interfaces Introduction .................................................................................... 7
Chapter 4 Device Management ..................................................................................... 9
4.1 Adding a Device................................................................................................ 9
4.2 Modifying a Device ........................................................................................ 17
4.3 Deleting a Device ........................................................................................... 18
Chapter 5 Live View ..................................................................................................... 31
Chapter 6 Remote Playback ......................................................................................... 42
Chapter 7 Alarm Management .................................................................................... 47
Chapter 8 Picture & Video Management..................................................................... 50
Chapter 9 Cloud Service ............................................................................................... 53
Chapter 10 System Configuration ................................................................................ 57
Appendix ...................................................................................................................... 61
Version History ..................................................................................................... 61
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Guarding Expert (iOS) Mobile Client Software
Chapter 1 Introduction
1.1 Overview
Guarding Expert (iOS) mobile client software, which is designed for iPhone on the
basis of iOS (Version 7.0 and later), can be used to remotely monitor the live video
from embedded DVR, NVR, network camera, network speed dome and encoder via
wireless network, play back video files, locally store and manage pictures and videos,
manage alarm notification and information, control alarm output and realize PTZ
control as well.
Guarding Expert software also provides the Cloud service for managing your Cloud
account and the added devices.
With this software installed in your iPhone, you are able to log onto the front-end
device via Wi-Fi, 3G or 4G; besides, if there is no public IP available for the device, it’s
accessible by using a dynamic domain name, or by mapping ports to the public IP of
router.
Notes:
 Wi-Fi, 3G or 4G access service must be supported by the iPhone.
 Network traffic charges may be produced during the use of this client software.
Please refer to the local ISP.
1.2 System Requirements
iOS 7.0 and later (since iPhone 4).
1.3 Conventions
In order to simplify the description, we define the “Guarding Expert (iOS) mobile
client software” as “software” and “DVR, NVR, encoder, network camera, network
speed dome” as “device” in the following chapters.
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Guarding Expert (iOS) Mobile Client Software
Chapter 2 Installing and Uninstalling the Software
2.1 Installing the Software
Steps:
1. Log onto the App Store.
2. Enter “Guarding Expert” to search the mobile client software.
3. Download and install it to your iPhone.
4. After having installed the software successfully, you can click
to start the
software.
2.2 Uninstalling the Software
Click and hold the
in the program list until it changes to
uninstall the mobile client software.
5
. Click
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Guarding Expert (iOS) Mobile Client Software
Chapter 3 Running the Software
After having installed the software successfully, click
to run the software.
3.1 Region Selection
The first time you run the Guarding Expert software, you should select the region
where your device is located. Otherwise, the live view, playback and alarm
notification of the devices will fail.
Steps:
1. Click Select Region field and select the country from the corresponding
continent.
2. Click Enter to enter the main page of the software.
Note: If you need to change the selected region after that, you can go to the
Configuration page and select the region again.
3.2 Password Protection
With the password protection enabled, only the user that has the password can
access the software.
Task 1: Enable Password Protection
Steps:
1. Click
and select Configuration to enter the Configuration interface.
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2. Click Password Protection and then set the switch of Password Protection as on
to enter the password settings interface.
3. Enter the password for the software and confirm it to activate the password
protection.
Next time, if you want to run the software after exit, you need to enter the password
to log in first.
Task 2: Modify the Password
Click Password Protection and then click Modify Password and enter corresponding
information to change the password.
Task 3: Disable Password Protection
Steps:
1. Click Password Protection and then set the switch of Password Protection as off
to disable the password protection.
2. Enter the password to confirm the settings.
3.3 Interfaces Introduction
The software has seven main functions, including Live View, Remote Playback, Device
Management, Alarm Management, Picture & Video Management, Cloud
Management and Configuration.
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You can click
to activate the main menu.
Description of Main Menu
Menu
Descriptions
Live view, PTZ control, local recording, alarm outputs
Live View
control, fisheye expansion, etc.
Remote Playback Play back the video files stored in the device.
Display device list, add/delete/modify device, view device
Devices
information, remote configuration, remote controller, etc.
Enable alarm notification, manage alarm information and
Alarm
view the alarm linkage information.
Picture & Video
Display and manage the local video files and pictures.
Register a Cloud account, log into your Cloud and manage
Cloud P2P
the devices which support the Cloud service.
Configure password protection.
Check the traffic statistics and configure Wi-Fi settings.
Select the region.
Configuration
Enable hardware decoding for live view or playback.
View software’s version information, help file and new
features.
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Chapter 4 Device Management
4.1 Adding a Device
You need to add a device firstly that all operations such as live view, playback and
device management can be accessible.
Note: Before adding a device, you should select the region where your device is
located. Otherwise, live view, playback and alarm notification of the device will fail.
Click
and select Devices to enter the Device Management interface.
Five ways are available for adding the devices.
 Manual Adding
Steps:
1. Click
and select Manual Adding.
Alias: Edit a name for the device as desired.
Register Mode: Select the register mode to HiDDNS, IP/Domain, or IP Server.
 HiDDNS: When the device is registered on the HiDDNS server, you need to
enter the device domain name registered on the server.
 IP/Domain: You can access the device through fixed IP address or domain
name. You need to edit the IP address or domain address and the port of the
device.
 IP Server: You can access the device through IP Server. You need to set the IP
Server address, and device identifier which is the device name or device
serial No..
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User Name: Input the user name of the added device.
Password: Input the password of the added device.
Camera No.: The number of the camera(s) under the device can be obtained
after the device is successfully added.
2. Click
to confirm the settings.
 Scanning QR Code for Single Adding or Batch Adding
You can add the single device or multiple devices by scanning the QR code.
Steps:
1. Click
and select Scan QR Code.
2. Perform the following steps to add single device by scanning the QR code:
1) Use your iPhone to scan the QR code of the device to be added by aligning
the QR Code with the scanning frame.
Note: The QR code can be obtained via iVMS-4200 client software or the local
menu of the device.
 Device Local Menu: Manu -> Maintenance -> Device Info.
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
iVMS-4200 (V2.3.0.4 or above): In the Device Management module,
select Server tab, click to select a device and click QR Code to pop up the
QR code window of the device.
2) Select the identified device(s) and click Add.
3. Perform the following steps to import the devices in batch:
1) You can use your iPhone to scan the QR code picture containing multiple
devices information by aligning the QR Code with the scanning frame.
Or you can click
and select the QR code picture from the phone's album.
The QR code will be scanned automatically.
Note: The multiple devices' QR code picture can be generated in the
Generate QR Code way. For details, refer to Generating QR Code in this
section.
2) The scanning result will display.
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3) Select the devices to add and click Add to confirm. You can click
all the devices in the scan result list to add.
to select
 Wi-Fi Configuration
1. Click
and select Wi-Fi Configuration.
2. Input the device serial No. (9-bit), or click
and use your iPhone to scan the
serial No. on the device label by aligning the QR Code or Barcode with the
scanning frame.
3. Click Next and input the password (if required) of the Wi-Fi network that your
iPhone connects to.
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4. Click Next to enter the Before You Start page. Follow the hints on the page to
properly place and set the device to be added.
5. Click Next and the device starts connecting to the Wi-Fi network.
6. Set the following parameters after the device is connected to the Wi-Fi network.
The IP address and port No. can be automatically obtained.
 Alias: Edit a name for the device as desired.
 User Name: Input the user name of the added device.
 Password: Input the password of the added device.
 Camera No.: The number of the camera(s) under the device can be obtained
after the device is successfully added.
7. Click
to add the device.
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 Online Device Adding
1. Click
and select Online Device.
2. The online devices in the same local area network with the iPhone will be listed.
Select the devices to add from the list.
Notes:
 Make sure the device’s Multicast Discovery function is enabled so that the
online network camera can be automatically detected via private multicast
protocol in the LAN. For details, refer to User Manual of network camera.
 For the inactive device, you need to create the password for it before you can
add the device properly.
3. Click the device and you can view the online device details including device
information and network information.
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4. Click
to edit the network information.
1) Change the device IP address to the same subnet with your iPhone by either
modifying the IP address manually or setting the switch of DHCP as on.
2) Click
and input the admin password of the device to save the settings.
5. Click Add to open the New Device interface.
1) Input the required information.
 Alias: Edit a name for the device as desired.
 User Name: Input the user name of the added device.
 Password: Input the password of the added device.
2) Click
to add the device.
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Guarding Expert (iOS) Mobile Client Software
 Generating QR Code
You can export the information of the selected added devices to a QR code picture.
Steps:
1. In the Device Management interface, click
and select Generate QR Code.
2. Select the devices to export, and then click Generate QR Code.
Note: Up to 30 devices can be selected for generating QR code.
You can click
to exit the Generate QR Code mode.
3. The QR code containing the devices information will be generated. You can save
the QR code picture to you iPhone album.
4. You can scan the generated QR code to add the devices in batch. For details,
refer to Scanning QR Code for Single Adding or Batch Adding in this section.
Notes:
 If the device is successfully added, the software can obtain its camera
information.
 Up to 256 devices can be added.
 You can click Start Live View to live view the newly added device. Please refer to
Chapter 5 for detailed operation about live view.
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Click
to return to the Device Management interface. The successfully added new
device will be displayed in the Device Management interface.
Password Strength
When the device is successfully added, the software judges the password strength
automatically. If you use weak or risky password which can be easily guessed or
cracked, the password security displays. In this case, we highly recommend you to
use a strong password to ensure your data security. A strong password ranges from 8
to 16 characters, and must contain at least three of the following categories:
numbers, lowercases, uppercases and special characters.
Activating the Device
For manual adding and online device adding, if the device to be added has not been
activated yet, a window will pop up to ask you activate the device. Click Confirm in
the window to activate the device.
Note: You must activate the device before you can properly access to it.
Steps:
1) Create a password for the admin account of the device and confirm the password.
The software will judge password strength automatically, and we highly
recommend you to use a strong password to ensure your data security. A strong
password ranges from 8 to 16 characters, and must contain at least three of the
following categories: number, lowercase, uppercase and special character.
2) Click Confirm to activate the device.
4.2 Modifying a Device
Steps:
1. In the Device Management interface, select a device and click the device item to
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view its parameters.
2. Click
and then you can modify the parameters of the device according to
actual needs.
3. Click
4. Click
to save the modification.
to return to the Device Management interface.
4.3 Deleting a Device
In the Device Management interface, select a device and slide the item to access the
Delete button. Click Delete to remove the selected device.
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4.4 Remote Configuration
After adding the device, you can set the parameters of the device including basic
information, time settings, recording schedule, etc..
Note: The remote configuration requires iOS 8.0 or higher version.
Steps:
1. In the Device Information page, click
and select Remote Configuration.
2. The Remote Configuration page is shown as follows.
Note: The parameters configurable in Remote Configuration vary according to the
device type.
3. Refer to the following table for the description of the remote configuration.
Icon
Name
Description
View basic information of the device such as device
Basic Information
name, device No., model, serial No., etc..
Select the time zone and set the time synchronization
Time Configuration
mode.
Change Password
Change the password of the device.
Recording Schedule Set the recording schedule for the channels of the device.
Enable the normal event such as motion detection, video
Normal Event
loss, video tampering detection, etc..
Enable the smart event such as audio exception
Smart Event
detection, face detection, line crossing detection, etc..
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Temperature
Measurement
Enable the temperature measurement function for the
thermal camera.
Note: This function is only available to the thermal
camera.
4.4.1 Basic Information
You can view the basic information of the device such as device name, device No.,
model, serial No., etc.. You can edit the device name and No. as desired.
Steps:
1. Click Basic Information to enter the following page:
2. The software will get the device basic parameters including device name, No.,
model, serial No., version, etc..
3. You can click
to modify the device name and device No. and then click
to
save the changes.
4.4.2 Time Configuration
You can select the time zone and set the time synchronization mode as manual or
NTP mode.
Steps:
1. Click Time Configuration to enter the following page:
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2. You can select the time zone in which the device locates and the device time will
be adjusted automatically.
3. Select the Time Synchronization Mode as NTP Synchronization or Manual
Synchronization mode.

For NTP Synchronization: You are required to set the interval for
synchronizing the device time with the NTP server. For setting the NTP server
details, please refer to the User Manual of the device.

For Manual Synchronization: You can click Synchronize with Phone button
to synchronize the device time with the system time of the iPhone.
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4. Click
to save the changes.
4.4.3 Change Password
You can change the password of the device.
Steps:
1. Click Change Password to enter the following page:
2. Input the old password of the device, and then input the new password and
confirm password.
The software will judge password strength automatically, and we highly
recommend you to use a strong password to ensure your data security.
STRONG PASSWORD RECOMMENDED– We highly recommend you create a
strong password of your own choosing (using a minimum of 8 characters,
including upper case letters, lower case letters, numbers, and special characters)
in order to increase the security of your product. And we recommend you reset
your password regularly, especially in the high security system, resetting the
password monthly or weekly can better protect your product.
3. Click
to save the changes.
4.4.4 Recording Schedule
You can set the recording schedule for the channels of the device.
Steps:
1. Click Recording Schedule to enter the Recording Schedule page.
If the device has multiple channels, you can select the channel to set the
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recording schedule.
2. You can switch the
to set it as
to enable the recording schedule of the
channel.
3. Click the day in a week to set the schedule in the following page.
Here we take Monday as an example.
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1) Up to eight time periods can be configured in one day’s schedule. Click the
time period to set the recording type, start time, and end time.
Different recording types are marked in different color.
 Continuous: The video will be recorded automatically according to the
time of the schedule.
 Motion Detection: The video will be recorded when the motion is
detected.
 Alarm: The video will be recorded when the alarm is triggered via the
external alarm input channels.
 Motion Detection or Alarm: The video will be recorded when the
external alarm is triggered or the motion is detected.
 Motion Detection and Alarm: The video will be recorded when the
motion and alarm are triggered at the same time.
 Event: The video will be recorded when any event is detected.
Note: You can also set the recording type as detailed event type, which
should be supported by the device. For details, please refer to the User
Manual of the device.
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Guarding Expert (iOS) Mobile Client Software
2) Click OK to save the settings of the time period on Monday.
3) Perform step 1) to 2) to set other time periods on Monday.
Note: Up to 8 time periods can be configured for each day. And the time
periods cannot be overlapped with each other.
4) (Optional) You can click Copy to to copy all the time periods settings on
Monday to the other dates.
You can click Delete All to clear all the configured time periods on Monday.
5) Click
to save the settings.
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4.4.5 Normal Event
You can enable the normal event such as motion detection, video tampering alarm,
video loss alarm, for the channels of the device.
Note: The supported event types of Normal Event vary according to different devices.
Steps:
1. Click Normal Event to enter the Normal Event page.
If the device has multiple channels, you can select the channel according to
actual needs.
2. You can switch the
to set it as
to enable the function of normal event.
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Guarding Expert (iOS) Mobile Client Software
4.4.6 Smart Event
You can enable the smart event which is supported by the mobile client software,
such as audio exception detection, face detection, intrusion detection, etc., for the
channels of the device.
Note: The supported event types of Smart Event vary according to different devices.
Steps:
1. Click Smart Event to enter the Smart Event page.
If the device has multiple channels, you can select the channel according to
actual needs.
2. You can switch the
to set it as
to enable the function of smart event.
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4.4.7 Temperature Measurement
You can enable the temperature measurement function for the thermal camera.
Note: This function is only available to the thermal camera.
Steps:
1. Click Temperature Measurement to enter the Temperature Measurement page.
If the device has multiple channels, you can select the channel according to
actual needs.
2. You can switch the
to set it as
to enable the function of temperature
measurement.
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4.5 Remote Controller
You can operate the device’s local menu via the mobile client.
Note: The remote controller function is supported when iPhone connected with
Wi-Fi network, and the network latency should be less than 200ms.
Steps:
1. In the Device Information page, click
and select Remote Controller to enter
the following interface.
2. You can slide on the phone screen to perform operations on the device local
menu such as moving up, down, left, and right.
Tap the screen to confirm.
3. Click
to cancel and return to the previous menu of the device.
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4. You can click
to open the main menu of the device.
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Chapter 5 Live View
After the device is successfully added, you can view live video from the devices,
manage the alarm output of the device, control PTZ movement, and perform fisheye
expansion as well.
Note: The alarm output and PTZ control should be supported by the added device.
Click
and select Live View to enter the Live View interface. The screen will be
displayed in 4-division mode by default.
Icon
Description
Go to the Camera List interface.
1/4/9/16-window division.
Select a camera for live view.
Capture picture of the selected live view window.
Record the video of the selected live view window.
PTZ control panel.
Image quality panel.
Stop all the live view.
Audio control.
Two-way audio.
Alarm output control panel.
Digital zoom.
Fisheye expansion.
Note: You can slide the icon toolbar to show the hidden icons.
Start Live View
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Steps:
1. Click
to enter the Camera List interface. Click a device node to list all the
cameras under it. (Optional) You can also click
to enter the Camera List
interface and select one camera for live view.
Note: The name of the camera under the device is obtained from the device.
2. Check
check
checkbox in the device item to select all the cameras under it, or
checkbox in the camera item to select the specific camera as desired.
Notes:
 You can slide the camera list downwards to refresh the device status.
 If the channel-zero is supported by the device and it has been configured, you
can select to live view by channel-zero.
 If there is only one channel under the device, the icon of the device shows as
. Otherwise, it shows as
.
 Up to 32 cameras can be selected for live viewing at the same time. You can slide
the display window to view more cameras.
3. Click Start Live View to start live view of the selected camera(s). Or you can click
to return to the Live View interface.
Note: If the camera is live viewed for the first time, it plays the live video at
sub-stream if it supports sub-stream, otherwise it plays at main stream; if not, the
camera plays at the stream type of the last time.
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Favorites Configuration
You can add the commonly used camera(s) to the favorites so that you can access the
camera(s) conveniently.
Steps:
1. Perform the Step 1 and Step 2 of Start Live View to select the camera(s).
2. Click
to add the camera(s) to the Favorites.
3. In the pop-up dialog box, enter the name for the favorites.
4. Click Confirm to save the settings.
Note: Up to 32 favorites can be added.
The successfully added favorites will be shown in the device list area.
If you want to delete the favorites, slide it to access the Delete button. Click Delete
to remove the selected device.
Window Division
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You can click / / /
to set the window division as desired. When there are
multiple pages of playing windows, you can slide the screen to go to the next or
previous page.
You can drag and move the window to adjust the window sequence. You can
double-click the live view window to display the camera in 1-division mode and
double-click again to restore.
Record & Capture
In live view mode, select a live viewing window and click the
to record the video
of it, or click the
to capture a picture of it.
The videos and pictures can be viewed and managed in the Picture & Video
Management interface (refer to Chapter 8).
Note: It is recommended not to record 4 cameras simultaneously during live view
due to the performance limit of the iPhone.
PTZ Control
In live view mode, select a playing window and click
to activate PTZ control panel,
and the
changes to .
Note: The PTZ control should be supported by the added device.
You can slide on the live view window to realize the pan left/right and tilt up/down
movements. You can also pinch two fingers together to zoom out or spread them
apart to zoom in the live view.
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Icon
Description
Start/stop the auto-scan.
Zoom control:
Zoom+/
ZoomFocus control:
Focus+/ FocusIris control:
Iris+/ IrisSet, delete and call the preset.
Setting a Preset
Steps:
1. In the PTZ control mode, slide on the live view window to move the camera to
the desired scene.
2. Click
to access the following dialog box.
3. Slide the number area to set the preset No..
Note: The preset No. should be between 1 and 256.
4. Click Set to finish the preset settings. You can click Delete to delete the preset.
Calling a Preset
For the programmed preset, you can slide to set the preset No. in the dialog box and
click Call to call it.
After completion of PTZ control, click
to hide the PTZ control panel.
Image Quality
There are two defined image quality types provided, including Clear and Fluent. And
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you can also customize the image quality. Click
to adjust the quality according to
the performance of your network and phone hardware.
Notes:
 If you change the image quality, the live view and recording of the device may be
affected due to the new settings.
 For Cloud P2P device, you can set the image quality as Clear or Fluent.
 In multi-division live view, you can only select the defined image quality as
Fluent. Or you can customize the image quality and the stream type can only be
Sub Stream.
Customize the Image Quality
Steps:
1. Click Custom to activate the customized panel shown below.
2. Configure the parameters according to actual needs, including Stream Type,
Resolution, Frame Rate and Bitrate.
3. Click Confirm to save the settings.
Note: The live view effect is related to the performance of your network and phone
hardware. If the live view is not fluent or the screen appears blurred, please reduce
the resolution, frame rate and bitrate of the camera in Custom mode, or set the
image quality as Fluent mode.
The following table shows the recommended frame rate and bitrate configuration for
different resolution at H.264, H.264+ and H.265 video compression by using iPad Air
(iOS 9).
Resolution 1-ch 2-ch 4-ch
Recommended Configuration
H.264 (Hardware Decoding)
1080P
Frame rate: 25fps; Bit rate: 4Mbps
√
√
√
720P
Frame rate: 25fps; Bit rate: 2Mbps
√
√
√
4CIF
Frame rate: 25fps; Bit rate: 512Kbps
√
√
√
H.264 (Software Decoding)
720P
Frame rate: 25fps; Bit rate: 2Mbps
√
√
4CIF
Frame rate: 25fps; Bit rate: 512Kbps
√
√
√
H.264+ (Hardware Decoding)
1080P
Frame rate: 25fps; Bit rate: 4Mbps
√
√
√
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Guarding Expert (iOS) Mobile Client Software
720P
Frame rate: 25fps; Bit rate: 2Mbps
√
√
√
H.264+ (Software Decoding)
720P
Frame rate: 25fps; Bit rate: 2Mbps
√
√
H.265 (Software Decoding. Hardware decoding is not supported.)
1080P
Frame rate: 25fps; Bit rate: 2Mbps
√
720P
Frame rate: 25fps; Bit rate: 1Mbps
√
√
4CIF
Frame rate: 25fps; Bit rate: 256Kbps
√
√
√
Stop Live View
During the live view, you can click
(it changes to ) to stop live view of all
cameras. And you can also click
to recover the previous live view.
Or you can perform the following steps to stop live view of the specific camera.
Steps:
1. Click and hold the live view window.
2. Drag the window upwards, and the
shows on the top of the window.
3. Drag the window to the
until it changes to
and then release the window.
Audio Control
You can control the audio of the selected channel.
Select the channel and slide the icon toolbar to access the hidden icons.
Click
to enable the audio of the selected channel.
Notes:
 The audio is enabled when the live view starts by default.
 When the audio control of the channel is enabled, the two-way audio function is
not supported.
Two-way Audio
Two-way audio function enables the voice talk of the devices. You can get not only
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Guarding Expert (iOS) Mobile Client Software
the live video but also the real-time audio from the device.
Click
to start the two-way audio with the device in live view.
Notes:
 For NVR or DVR device, you can select the device itself, or the IP cameras to start
two-way audio.
The supported audio format of two-way audio for IP Camera: G.722.1, G.711alaw,
G.711ulaw, MP2L2, G.726, and AAC.
The supported audio format of two-way audio for DVR/NVR: G.711alaw and
G.711ulaw.
 When the two-way audio of the channel is enabled, the audio control function is
not supported.
Alarm Output Control
You can control the alarm outputs of the added device by the software.
Note: The alarm output should be supported by the device.
Steps:
1. Slide the icon toolbar to access the hidden icons.
2. Click
to activate the alarm output control panel.
3.
Select an alarm output
and click it to set it as
output. You can also click the enabled alarm output
disable it.
to enable this alarm
to set it as
to
Digital Zoom
You can realize the digital zoom during live view.
Steps:
1. Click to select a playing window.
2. Slide the icon toolbar to access the hidden icons.
3. Click
and the selected window will be display in 1-division mode.
4. Spread two fingers apart to zoom in or pinch them together to zoom out the live
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Guarding Expert (iOS) Mobile Client Software
view. Or you can double-click on the live view image to realize digital zoom.
Fisheye Expansion
The live video of the fisheye camera can be played in fisheye expansion mode.
Note: This fisheye expansion function should be supported by the device.
Click
to show the fisheye expansion panel.
Icon
Description
Dual-180° panorama view for ceiling mounting and table mounting.
360° panorama view for ceiling mounting and table mounting.
Panorama view for wall mounting.
PTZ view. You can slide on the live view window to realize the pan left/right
and tilt up/down movements. You can also pinch two fingers together to
zoom out or spread them apart to zoom in the live view.
You can select the expansion mode according to the mounting type of the device.
Live View for Thermal Camera
During live view of thermal camera, the fire source information, OSD, temperature,
ship detection frame, and other information will be displayed on the live view image
if configured and detected.
Note: For configuring the display of fire source, OSD, temperature, and ship if
detected, please refer to the User Manual of the thermal camera.
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Guarding Expert (iOS) Mobile Client Software
Full-Screen Live View
During live view, you can rotate the iPhone to enter the full-screen mode.
Note: Please release the rotation lock of the iPhone to realize this function. You can
touch the screen to activate the control panel after it hides.
Icon
Description
1/4/9/16-window division.
Capture picture of the selected live view window.
Record the video of the selected live view window.
PTZ control panel.
Image quality panel.
Stop all the live view.
Audio control.
Two-way audio.
Alarm output control panel.
Digital zoom.
Fisheye expansion panel.
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Guarding Expert (iOS) Mobile Client Software
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Guarding Expert (iOS) Mobile Client Software
Chapter 6 Remote Playback
You can search the recorded video files stored in the added device for playback.
Start Playback
Steps:
1. Click
and select Remote Playback to enter the Remote Playback interface.
2. Click
to display the added device list.
(Optional) You can also click
icon, set the start time and end time and select
one camera for playback.
3. Set the start time and end time in the From and To field to define the search
condition.
4. Select a device node and click to list all the cameras under it.
5. Check
check
checkbox in the device item to select all the cameras under it, or
checkbox in the camera item to select the specific camera as desired.
Notes:
 You can slide the camera list downwards to refresh the device status.
 Only the cameras with record during that period can be played back
successfully.
 Up to 4 cameras can be selected for remote playback at the same time.
6. Click Start Playback to start playback.
Note: You can drag and move the window to adjust the window sequence. You
can double-click the playback window to display the camera in 1-division mode
and double-click again to restore.
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Guarding Expert (iOS) Mobile Client Software
7. You can slide the timeline bar to adjust the playback time.
Icon
Description
Capture picture of the playback window.
Clip the playback video.
Pause the playback.
Adjust the playback speed.
Stop the playback.
Audio control.
Image quality panel.
Digital zoom.
Note: You can slide the icon toolbar to show the hidden icons.
Stop Playback
You can click
to stop the playback.
Or you can perform the following steps to stop the playback.
Steps:
1.
Click and hold the playback window.
2.
Drag the window upwards, and the
3.
Drag the window to the
shows on the top of the window.
until it changes to
43
and then release the window.
Guarding Expert (iOS) Mobile Client Software
Clip & Capture
During the playback, you can click
to clip the playback video, or click
to
capture pictures of it.
The clipped video and captured pictures can be viewed and managed in the Picture &
Video Management interface (refer to Chapter 8).
Playback Speed
You can set the playback speed of the video files as 1/16X, 1/8X, 1/4X, 1/2X, 1X, 2X,
4X, 8X, and 16X.
Steps:
1. Click to select a playing window.
2. Click
and click
or
to slow forward or fast forward during playback.
Image Quality
For the device which supports transcoding playback, you can customize the image
quality during playback.
Note: This function should be supported by the device.
Steps:
1. Click
to activate the Image Quality panel.
2. Click Custom, and you can set the resolution, frame rate and bitrate.
3. Click Confirm to save the settings.
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Guarding Expert (iOS) Mobile Client Software
Digital Zoom
You can realize the digital zoom during playback of video files.
Steps:
1. Slide the icon toolbar to access the hidden icons.
2. Click
and then spread two fingers apart to zoom in or pinch them together
to zoom out the video. Or you can double-click on the playing video to realize
digital zoom.
Remote Playback for Thermal Camera
During remote playback of thermal camera, the fire source information, OSD,
temperature, ship detection frame, and other information will be displayed on the
playback image if detected.
Note: For configuring the display of fire source, OSD, temperature, and ship if
detected, please refer to the User Manual of the thermal camera.
Full-Screen Playback
During playback, you can rotate the iPhone to enter the full-screen mode.
Note: Please release the rotation lock of the iPhone to realize this function. You can
touch the screen to activate the control panel after it hides.
Icon
Description
Capture picture of the playback video.
Clip the playback video.
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Guarding Expert (iOS) Mobile Client Software
Pause the playback.
Adjust the playback speed.
Stop the playback.
Audio control.
Image quality panel.
Digital zoom.
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Guarding Expert (iOS) Mobile Client Software
Chapter 7 Alarm Management
In Alarm Management interface, you can enable alarm notification, manage alarm
information, and view the alarm linked video.
Alarm Notification
After setting the alarm notification, the triggered alarm information will be pushed to
you iPhone’s Notification Center at the first time if you exit the software.
Steps:
1. Click
and select Alarm to enter the Alarm Management interface.
2. Click Set Alarm Notification to enter the Set Alarm Notification interface.
3. Select a device and set the
as
to enable the alarm notification of the
device. In this way, the alarm information can be pushed to your iPhone at the
first time.
Notes:
 The device should be armed and support alarm notification.
 The alarm notification setting of the device is only valid to the notification
center of the current iPhone.
For example, if one device is added to two mobile clients for management,
and both clients enable its alarm notifications, and if one client disables the
device's alarm notification, then the alarm notification on another client will
still remain enabled.
 The device’s event linkage method of Notify Surveillance Center should be
selected via the iVMS-4200 control client or web browser. For details, please
refer to the user manual of the device.
4. When you receive a notification, it appears briefly at the top of the screen. You
can ignore the notification or click it to address it right away. Otherwise, the
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Guarding Expert (iOS) Mobile Client Software
notification displays in the alarm information directly.
Alarm Information
Steps:
1. In the Alarm Management interface, you can view the received alarm
information. The unread alarm information number is displayed on the menu
icon on the upper-left corner. When there are more than 99 pieces of unread
information, the number is 99+.
2. You can select a piece of alarm information and slide the item to access the
Delete button. Click Delete to delete the selected alarm information.
3. If you want to clear all the alarm information, you can click
.
Notes:
 Up to 1000 pieces of alarm information can be displayed on the alarm
information list.
 The normal alarm supported to be pushed to the software includes: motion
detection alarm, video loss alarm, video tampering alarm, sensor alarm, I/O
alarm, line crossing detection alarm, intrusion detection alarm, face detection
alarm, scene change detection alarm, audio exception alarm, defocus detection
alarm and PIR alarm.
 The alarms supported by thermal camera can also be pushed to the software if
triggered, including: region entrance alarm, region exiting alarm, fire source
detection alarm, ship detection alarm, temperature pre-alarm, temperature
alarm, and temperature difference alarm.
Alarm Linkage
Steps:
1. In the Alarm Management interface, select a piece of alarm information and click
.
2. In the pop-up message box, select Live View or Remote Playback to view the live
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Guarding Expert (iOS) Mobile Client Software
view or video file of the camera that occurs motion detection, video loss, video
tampering, line crossing, intrusion, face detection, scene change detection,
audio exception, defocus detection or PIR alarm.
Note: The related video file will be played from 30s before the alarm occurs to
90s after the alarm. E.g., if the motion detection alarm occurred at 11:30:00,
then the video file is from 11:29:30 to 11:31:30.
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Guarding Expert (iOS) Mobile Client Software
Chapter 8 Picture & Video Management
In Picture and Video Management interface, you can view and manage the local
video files and pictures that you manually record (clip) and capture in Live View and
Remote Playback interface. You can also export the pictures to your photo album of
your iPhone, or send the pictures and videos to your email.
The pictures and videos are dispalyed by date.
If you want to export pictures to your photo album, please perform the following
steps.
Steps:
1. Click
and then select the pictures for exporting.
2. Click
and select .
3. Click Confirm to export the selected pictures to your photo album.
If you want to send the pictures and videos to your email, please follow the steps.
Steps:
1. Click
and then select the pictures and videos for sending.
2. Click
and select .
3. On the pop-up email interface, edit the receiver’s account and email subject, and
click Send to send the pictures and videos to the designate email account.
If you want to delete the pictures and videos in batch, perform the steps below.
Steps:
1. You can click
and then select the pictures and videos you want to delete.
2. Click
to delete the selected file(s). Or you can click
to cancel.
Picture Management
Steps:
1. Click
and select Picture & Video to enter the Picture & Video Management
interface.
2. Click a picture and the picture displays in full screen. You can click
if you want
to delete it, and click
to export the picture to your photo album or send it to
your email.
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Guarding Expert (iOS) Mobile Client Software
3. You can pinch two fingers together to zoom out or spread them apart to zoom in
the picture. Or you can double-click on the picture to realize digital zoom. You
can also slide to pan the picture under zoom-in mode.
4. Click
to back to the Picture & Video Management interface.
Video Management
Steps:
1. In the Picture & Video Management interface, click a video and the video shows
in full screen. You can click
if you want to delete it, and click
to send it to
your email.
Note: Exporting the clipped video to your photo album is not supported.
2. Click
to play it. You can slide the time line bar to adjust the playback time.
Capture a picture of the playback video.
Pause the playback.
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Guarding Expert (iOS) Mobile Client Software
Audio control.
3. You can also rotate the iPhone to enter the full-screen mode.
Note: Please release the rotation lock of the iPhone to realize this function.
4. For playing the recorded (clipped) video of thermal camera, the fire source
information, OSD, temperature, ship detection frame, and other information will
be displayed on the video image if detected.
Note: For configuring the display of fire source, OSD, temperature, and ship if
detected, please refer to the User Manual of the thermal camera.
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Guarding Expert (iOS) Mobile Client Software
Chapter 9 Cloud Service
The software also supports to register a Cloud account, log into your Cloud and
manage the devices which support the Cloud service.
Register an Account
If you do not have a Cloud account, you can register one.
Steps:
1. Click
and select Cloud P2P to enter the Cloud interface.
2. Click
or
at the top right corner of the interface and select the service
area.
Note: Please select the service area according to your location.
3. Click Register to enter the account registration interface.
If you select 中国服务区: Enter your mobile phone number, click Get Verification
Code and enter the verification code received by your mobile phone.
If you select International: Enter your email account and the picture verification
code. Click Get Verification Code and enter the verification code received by
your email.
Note: If the picture verification code is not clear, you can click Refresh to get a
new one.
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Guarding Expert (iOS) Mobile Client Software
4. Configure the user name and password for your Cloud account to complete the
registration.
Login
Steps:
1. Click
or
at the top right corner of the interface and select the service
area.
2. Enter the user name, email account or mobile phone, input the password and
click Login.
Notes:
 You can check Auto-login checkbox to remember the user name and
password log into the Cloud automatically.
 If the Access Configuration function is enabled, only the verified and linked
mobile devices can login the account, and you are required to input the
verification code for the first time login.
 If you forget your password, click Forgot Password to verify your account
and reset your password.
Device Management
1. Click
and use your iPhone to scan the serial No. on the label of your device
by aligning the QR Code with the scanning frame. Or you can click
and enter
the serial No. (9-bit) of the device and click Search to search the device.
Notes:
 Only the device that supports the Cloud service can be added.
 The device can only be added to one Cloud account.
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Guarding Expert (iOS) Mobile Client Software
2. The successfully added device will list on the Device Management interface and
you can click Start Live View to view the live video of the device.
Note: After adding the Cloud P2P device to the software, when starting live view
or playback for the first time, you are required to input the verification code
which can be obtained on the label of the device.
3. On the Devices interface, select a device and slide the item to access the Delete
button. Click Delete to remove the selected device from your Cloud account.
Account Management
Click Account and you can manage your Cloud account.
Click Modify Password to change the password.
Set the
as
to enable the auto-login function.
To log out of Cloud, you can click Logout.
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Guarding Expert (iOS) Mobile Client Software
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Guarding Expert (iOS) Mobile Client Software
Chapter 10 System Configuration
In the Configuration interface, you can configure password protection and email
feedback; check the traffic statistics, configure Wi-Fi settings and select the region;
enable the hardware decoding; and view software's version information, help file
and new features.
Check Traffic Statistics
The network traffic consumed during live view and remote playback can be checked.
You can check the mobile network traffic and Wi-Fi network traffic separately.
Steps:
1. Click
and select Configuration to enter the Configuration interface.
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Guarding Expert (iOS) Mobile Client Software
2. Click Traffic Statistics to enter the Traffic Statistics interface. The recorded traffic
data lists.
Mobile Network: Refer to the cellular data consumed during live view and
remote playback.
Wi-Fi: Refer to the Wi-Fi data consumed during live view and remote playback.
Current Day: The traffic data consumed today.
Current Month: The traffic data consumed this month.
History: The traffic data consumed since you started using the software.
3. (Optional) You can click Clear All to empty the data.
Wi-Fi Settings
The software provides the function of generating the QR code of Wi-Fi network. The
network camera can scan the QR code to connect to the Wi-Fi network conveniently.
Steps:
1. Click
and select Configuration to enter the Configuration interface.
2. Click Wi-Fi Settings to enter the Wi-Fi Settings interface.
3. Enter the Wi-Fi Name (known as SSID) and password of the Wi-Fi network, select
the encryption type which should be the same as the settings of the router, and
click Generate to generate a QR code for the Wi-Fi network.
Note: If you select NONE as the encryption type, the password for the Wi-Fi is
not required.
4. The network camera can connect to this network by scanning the QR code.
Notes:
 This function should be supported by the network camera.
 For detailed operation of the camera, please refer to the User Manual of the
network camera.
Region
You can change the region where your device is located.
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Guarding Expert (iOS) Mobile Client Software
Steps:
1. Click
and select Configuration to enter the Configuration interface.
2. Click Region to enter the Region interface.
3. Select the country from the corresponding continent.
Note: There will pop up a hint box after you select the region. Make sure that you
select the region where the device is located, and then click Confirm.
Hardward Decoding
Hardware Decoding can provide better decoding performance and lower CPU usage
when playing the HD videos during live view or playback.
You can switch the
of Hard-Decoding Preferred to set it as
to enable
decoding by hardware for live view and playback.
Notes:
 The Hardware Decoding requires iOS 8.0 or higher version; otherwise this option
will not be shown.
 For hardware decoding, it supports resolutions of 704*576, 704*480, 640*480,
1024*768, 1280*720, 1280*960, 1920*1080, 2048*1536, and 2560*1920. For
other resolutions, it will switch to software decoding.
 For H.265 video compression, the hardware decoding is not supported.
 The hardware decoding function should be supported by the device. If not, it will
adopt software decoding by default.
New Features and Help
Steps:
1. Click
and select Configuration to enter the Configuration interface.
2. Click About to enter the About interface.
3. In the About interface, click New Features to view the new features of the
software.
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Guarding Expert (iOS) Mobile Client Software
4. In the Configuration interface, click Help and you can enter the Help interface.
You can view the help file of the software.
Feedback
If there is any problem or suggestion when you use the software, please feel free to
send emails to us by clicking Feedback in the About interface. Our technical
engineers will handle your problems and suggestions as soon as possible.
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Guarding Expert (iOS) Mobile Client Software
Appendix
Version History
V4.4
Added New Features:
1. Support adding thermal camera for general functions such as live view, PTZ
control, playback, capture, recording, alarm notification, etc..
2. Support displaying fire source information, OSD, temperature, ship detection
frame, and other information on the live view image, remote playback, and local
playback for thermal camera.
3. In addition to the normal alarm types, the alarms supported by thermal device
(such as fire source detection, ship detection, etc.) can also be pushed to the
notification center.
4. Support exporting devices in batch by generating the QR code and you can save
the QR code picture to the phone.
Support importing devices in batch by scanning the QR code picture generated
above from the phone album.
5. Support remote configuration to configure the device parameters including basic
information, time, password, recording schedule, normal and smart event, and
other settings.
6. Support remote controller function to operate the device menu.
7. Provide new types of playback speed as 1/16X, 1/8X, 8X and 16X.
V4.3
Added New Features:
1. Upgraded encryption type.
2. Up to 32 cameras can be selected for live viewing at the same time.
3. Support fisheye expansion in live view.
4. For DVR or NVR device, you can select the device itself, or the IP cameras to start
two-way audio.
5. Support AAC and MP2L2 audio format for two-way audio.
6. In multi-division live view, the stream type can only be Sub Stream, so that the
live view can be more fluent.
7. Supports transcoding playback and customizing the image quality during
playback including resolution, frame rate and bitrate.
V4.2.2
Added New Features:
1. Support H.265 and H.264+ video encoding formats.
2. iOS 9 is compatible.
V4.2
Added New Features:
1. You can search and add the online device in the same local area network with
the iPhone and edit its network parameters.
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Guarding Expert (iOS) Mobile Client Software
2.
3.
Provide hardware decoding for live view and playback.
You can adjust the image quality types including Clear and Fluent for Cloud P2P
device during live view according to the performance of your network and
phone hardware.
V4.1
Added New Features:
1. Provide region selection for the first time you run the Guarding Expert software.
You can also change the region in Configuration page.
2. You can set the Wi-Fi network for the device and add it automatically by adding
or scanning the device serial No..
V4.0
Added New Features:
1. Newly designed UI to provide a new experience and the convenient operation.
2. Provide 1, 4, 9, 16-window division mode for live viewing up to 16 cameras at
the same time.
3. Provide 4-window division modes for remotely playing back the video files of up
to 4 cameras at the same time.
4. Simplify the image quality to Clear, Fluent and Custom.
5. The speed of the remote playback can be set as 1/4X, 1/2X, 1X, 2X and 4X. You
can select the playback speed as desired.
6. During multi-window division mode, you can drag and move the window to
adjust the window sequence.
7. You can add the device by scanning the QR code of the device. The QR code can
be obtained via iVMS-4200 client software or the local memu of the device.
8. The software will not remember the Wi-Fi information to avoid safety problem.
V3.4
Added New Features:
1. The captured pictures and clipped video during live view and playback can be
sent to your email.
2. The following alarm can also be pushed to the software, includes line crossing,
intrusion, face detection, scene change detection, audio exception, defocus
detection and PIR alarm.
3. Provide Cloud service to manage your Cloud account and devices.
4. Check the consumed network traffic statistics during live view and playback.
5. Support generating QR code for Wi-Fi network.
V3.3
Added New Features:
1. The captured pictures during live view and playback can be exported to your
photo album directly.
2. Provide multi-language GUI. Added languages include Estonian, Japanese,
Korean, Russian, Thai, Traditional Chinese and Turkish.
V3.2
Added New Features:
1. Support alarm notification and information management.
2. Local storage and management for picture and video.
3. Support local recording during live view and playback mode.
4. Double-click to realize digital zoom of live view, remote playback and captured
picture.
5. Disable auto-lock during live view, remote playback and local playback.
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Guarding Expert (iOS) Mobile Client Software
6.
7.
Recover previous live view of all selected cameras after being stopped.
Slide the camera list downwards to refresh the device status during live view
and remote playback mode.
8. Recover the remote playback after switching from the background.
9. Remember the previous register mode for adding new device.
10. Add serial No. scanning in HiDDNS register mode.
11. Display the name of the main menu button.
12. Add some hints about configuration or abnormal conditions, e.g., popping up
"Please check your network connection." when the network is abnormal.
V 3.1
Added New Features:
1. Support audio control.
2. Support email feedback.
3. Support digital zoom.
V 3.0
Added New Features:
1. New designed GUI provides convenient operations.
2. iPhone5 is supported.
3. Up to 16-ch synchronous live view.
4. Support live view by page.
5. Support live viewing channel-zero.
6. Optimize the playing performance.
7. Display the quick operation guide and main features of the software.
8. Check new version automatically.
9. Image quality configurable during live view mode.
10. Alarm outputs control.
11. Password protection.
Modified:
1. Optimize PTZ control.
2. Delete the Alarm Management settings.
3. Delete the channel configuration.
4. Cancel the registration when logging in for the first time.
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